sv1za
As filed with the Securities and Exchange Commission on
March 11, 2010
Registration
No. 333-165081
UNITED STATES SECURITIES AND
EXCHANGE COMMISSION
Washington, D.C.
20549
Amendment No. 1
to
Form S-1
REGISTRATION
STATEMENT
UNDER
THE SECURITIES ACT OF
1933
GREEN DOT CORPORATION
(Exact name of Registrant as
specified in its charter)
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Delaware
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7389
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93-4766827
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(State or other jurisdiction
of
incorporation or organization)
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(Primary standard industrial
classification code number)
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(I.R.S. employer
identification no.)
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605 East Huntington Drive,
Suite 205
Monrovia, CA 91016
(626) 739-3942
(Address, including zip code,
and telephone number, including area code, of Registrants
principal executive offices)
John C. Ricci
General Counsel
Green Dot Corporation
605 East Huntington Drive,
Suite 205
Monrovia, CA 91016
(626) 739-3942
(Name, address, including zip
code, and telephone number, including area code, of agent for
service)
Copies to:
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Laird H. Simons III, Esq.
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William V. Fogg, Esq.
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William L. Hughes, Esq.
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Daniel A. OShea, Esq.
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James D. Evans, Esq.
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Cravath, Swaine & Moore LLP
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Fenwick & West LLP
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Worldwide Plaza
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801 California Street
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825 Eighth Avenue
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Mountain View, CA 94041
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New York, NY 10019
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(650) 988-8500
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(212) 474-1000
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Approximate date of commencement of proposed sale to the
public: As soon as practicable after the
effective date of this Registration Statement.
If any of the securities being registered on this Form are to be
offered on a delayed or continuous basis pursuant to
Rule 415 under the Securities Act of 1933, check the
following
box. o
If this Form is filed to register additional securities for an
offering pursuant to Rule 462(b) under the Securities Act
of 1933, check the following box and list the Securities Act
registration statement number of the earlier effective
registration statement for the same
offering. o
If this Form is a post-effective amendment filed pursuant to
Rule 462(c) under the Securities Act of 1933, check the
following box and list the Securities Act registration statement
number of the earlier effective registration statement for the
same
offering. o
If this Form is a post-effective amendment filed pursuant to
Rule 462(d) under the Securities Act of 1933, check the
following box and list the Securities Act registration statement
number of the earlier effective registration statement for the
same
offering. o
Indicate by check mark whether the registrant is a large
accelerated filer, an accelerated filer, a non-accelerated
filer, or a smaller reporting company. See the definitions of
large accelerated filer, accelerated
filer and smaller reporting company in
Rule 12b-2
of the Exchange Act. (Check one):
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Large accelerated filer o
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Accelerated filer o
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Non-accelerated filer þ
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Smaller reporting company o
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(Do not check if a smaller reporting company)
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The Registrant hereby amends this Registration Statement on
such date or dates as may be necessary to delay its effective
date until the Registrant shall file a further amendment that
specifically states that this Registration Statement shall
thereafter become effective in accordance with Section 8(a)
of the Securities Act of 1933 or until the Registration
Statement shall become effective on such date as the Commission,
acting pursuant to said Section 8(a), may determine.
Explanatory Note
This amendment is being filed solely to file exhibits to the Registration Statement on Form
S-1 (333-165081) (the Registration Statement). Otherwise, no changes have been made to Part I or
II of the Registration Statement.
PART II
INFORMATION NOT
REQUIRED IN PROSPECTUS
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ITEM 13.
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Other Expenses
of Issuance and Distribution.
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The following table sets forth the costs and expenses to be paid
by the Registrant in connection with the sale of the shares of
Class A common stock being registered hereby. All amounts
are estimates except for the SEC registration fee, the FINRA
filing fee and the NYSE listing fee.
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SEC registration fee
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$
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10,695
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FINRA filing fee
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15,500
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NYSE listing fee
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*
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Printing and engraving
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*
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Legal fees and expenses
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*
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Accounting fees and expenses
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*
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Road show expenses
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*
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Blue sky fees and expenses
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*
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Transfer agent and registrar fees and expenses
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*
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Miscellaneous
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*
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Total
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$
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*
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* |
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To be provided by amendment. |
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ITEM 14.
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Indemnification
of Directors and Officers.
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Section 145 of the Delaware General Corporation Law
authorizes a court to award, or a corporations board of
directors to grant, indemnity to directors and officers under
certain circumstances and subject to certain limitations. The
terms of Section 145 of the Delaware General Corporation
Law are sufficiently broad to permit indemnification under
certain circumstances for liabilities, including reimbursement
of expenses incurred, arising under the Securities Act of 1933,
as amended (the Securities Act).
As permitted by the Delaware General Corporation Law, the
Registrants restated certificate of incorporation contains
provisions that eliminate the personal liability of its
directors for monetary damages for any breach of fiduciary
duties as a director, except for liability:
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for any breach of the directors duty of loyalty to the
Registrant or its stockholders;
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for acts or omissions not in good faith or that involve
intentional misconduct or a knowing violation of law;
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under Section 174 of the Delaware General Corporation Law
(regarding unlawful dividends and stock purchases); or
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for any transaction from which the director derived an improper
personal benefit.
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As permitted by the Delaware General Corporation Law, the
Registrants restated bylaws provide that:
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the Registrant is required to indemnify its directors and
officers to the fullest extent permitted by the Delaware General
Corporation Law, subject to very limited exceptions;
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the Registrant may indemnify its other employees and agents as
set forth in the Delaware General Corporation Law;
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the Registrant is required to advance expenses, as incurred, to
its directors and officers in connection with a legal proceeding
to the fullest extent permitted by the Delaware General
Corporation Law, subject to very limited exceptions; and
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the rights conferred in the bylaws are not exclusive.
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Prior to the completion of the offering that is the subject of
this Registration Statement, the Registrant intends to enter
into indemnification agreements with each of its current
directors and
II-1
executive officers to provide these directors and executive
officers additional contractual assurances regarding the scope
of the indemnification set forth in the Registrants
restated certificate of incorporation and restated bylaws and to
provide additional procedural protections. At present, there is
no pending litigation or proceeding involving a director,
executive officer or employee of the Registrant regarding which
indemnification is sought. Reference is also made to
Section 9 of the Underwriting Agreement, which provides for
the indemnification of executive officers, directors and
controlling persons of the Registrant against certain
liabilities. The indemnification provision in the
Registrants restated certificate of incorporation,
restated bylaws and the indemnification agreements entered into
or to be entered into between the Registrant and each of its
directors and executive officers may be sufficiently broad to
permit indemnification of the Registrants directors and
executive officers for liabilities arising under the Securities
Act.
The Registrant has directors and officers liability
insurance for securities matters.
In addition, Mr. Moritz is indemnified by his employer with
regard to his serving on the Registrants board of
directors.
Reference is made to the following documents filed as exhibits
to this Registration Statement regarding relevant
indemnification provisions described above and elsewhere herein:
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Exhibit Document
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Number
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Form of Underwriting Agreement
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1
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.01
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Form of Restated Certificate of Incorporation of the Registrant
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3
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.02
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Form of Restated Bylaws of the Registrant
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3
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.04
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Eighth Amended and Restated Registration Rights Agreement by and
among the Registrant and certain investors of the Registrant
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4
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.02
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Form of Indemnity Agreement
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10
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.01
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ITEM 15.
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Recent Sales
of Unregistered Securities.
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Since January 1, 2007, the Registrant has issued and sold
the following securities:
1. In February and March 2007, the Registrant issued
197,672 shares of common stock pursuant to the exercise of
warrants with a per share exercise price of $0.3014 for an
aggregate purchase price of $59,578.
2. In December 2008, the Registrant sold
1,181,818 shares of Series C-2 preferred stock to four
entity affiliates with Sequoia Capital, a venture capital firm,
for an aggregate purchase price of $13.0 million.
3. In March 2009, the Registrant issued a warrant to
purchase up to 4,283,456 shares of common stock to PayPal,
Inc.
4. Since January 1, 2007, the Registrant has issued
options to employees, consultants and directors to purchase an
aggregate of 4,415,921 shares of common stock under its
2001 Stock Plan.
5. Since January 1, 2007, the Registrant has issued
2,693,242 shares of common stock to its employees,
directors, consultants and other service providers upon exercise
of options granted by it under its 2001 Stock Plan, with
exercise prices ranging from $0.16 to $10.75 per share, for an
aggregate purchase price of $2,622,703.
The sales of the securities described in paragraphs
(1) (3) above were deemed to be exempt from
registration under the Securities Act in reliance upon
Section 4(2) of the Securities Act or Regulation D
promulgated thereunder. The recipients of the securities in each
of these transactions represented their intentions to acquire
the securities for investment only and not with a view to or for
sale in connection with any distribution thereof, and
appropriate legends were placed upon the share certificates
issued in these transactions. All recipients had adequate
access, through their relationships with us, to information
about the Registrant. The sales of the securities described in
paragraphs (4) and (5) above were deemed to be exempt
from registration under the Securities Act in reliance
II-2
upon Rule 701 promulgated under Section 3(b) of the
Securities Act as transactions pursuant to benefit plans and
contracts relating to compensation as provided under
Rule 701.
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ITEM 16.
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Exhibits and
Financial Statement Schedules.
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(a) Exhibits.
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Exhibit
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Number
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Exhibit Title
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1
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.01*
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Form of Underwriting Agreement.
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3
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.01*
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Ninth Amended and Restated Certificate of Incorporation of the
Registrant.
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3
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.02*
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Form of Restated Certificate of Incorporation of the Registrant,
to be effective upon the consummation of this offering.
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3
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.03**
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Bylaws of the Registrant.
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3
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.04*
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Form of Restated bylaws of the Registrant, to be effective upon
closing of this offering.
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4
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.01*
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Form of Registrants Class A Common Stock certificate.
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4
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.02*
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Eighth Amended and Restated Registration Rights Agreement by and
among the Registrant and the preferred stockholders and certain
warrant holders of the Registrant.
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5
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.01*
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Opinion of Fenwick & West LLP regarding the legality
of the securities being registered.
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10
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.01*
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Form of Indemnity Agreement.
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10
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.02*
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2001 Stock Plan and form of option grant.
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10
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.03*
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2010 Equity Incentive Plan and form of option grant.
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10
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.04**
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Lease Agreement between Registrant and Foothill Technology
Center, dated July 8, 2005, as amended on August 21,
2008 and July 30, 2009.
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10
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.05
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Prepaid Card Program Agreement dated as of October 20, 2006
by and among the Registrant, Wal-Mart Stores, Inc., Wal-Mart
Stores Texas, L.P., Wal-Mart Louisiana, LLC, Wal-Mart Stores
East, Inc., and Wal-Mart Stores, L.P. and GE Money Bank, as
amended.
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10
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.06
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Card Program Services Agreement, dated as of October 27,
2006, by and between the Registrant and GE Money Bank, as
amended.
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10
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.07
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Program Agreement, dated as of November 1, 2009, by and
between the Registrant and Columbus Bank and Trust Company.
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10
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.08
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Agreement for Services, dated as of September 1, 2009, by
and between the Registrant and Total System Services, Inc.
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10
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.09
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Master Services Agreement, dated as of May 28, 2009, by and
between the Registrant and Genpact International, Inc.
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10
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.10**
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Fifth Amended and Restated Loan and Line of Credit Agreement
between Columbus Bank and Trust Company and Registrant,
dated March 24, 2009.
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10
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.11**
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Offer letter to William D. Sowell from the Registrant, dated
January 28, 2009.
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10
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.12**
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Employment Agreement between the Registrant and Mark T.
Troughton, dated July 20, 2004.
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10
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.13**
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FY2009 Management Cash Incentive Compensation Plan.
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10
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.14**
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Description of FY2010 Management Cash Incentive Compensation
Plan.
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10
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.15
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Warrant to purchase shares of common stock of the Registrant.
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10
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.16**
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Preferred Stock Warrant to purchase shares of
Series C-1
preferred stock of the Registrant.
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23
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.01*
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Consent of Fenwick & West LLP (included in
Exhibit 5.01).
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23
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.02**
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Consent of Ernst & Young LLP, independent registered
public accounting firm.
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24
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.01**
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Power of Attorney.
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To be filed by amendment. |
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** |
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Previously filed. |
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Registrant has omitted portions of the referenced exhibit and
filed such exhibit separately with the Securities and Exchange
Commission pursuant to a request for confidential treatment
under Rule 406 promulgated under the Securities Act. |
II-3
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(b)
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Financial
Statement Schedules.
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All financial statement schedules are omitted because they are
not applicable or the information is included in the
Registrants consolidated financial statements or related
notes.
The undersigned Registrant hereby undertakes to provide to the
underwriters at the closing specified in the underwriting
agreement certificates in such denominations and registered in
such names as required by the underwriters to permit prompt
delivery to each purchaser.
Insofar as indemnification for liabilities arising under the
Securities Act may be permitted to directors, officers and
controlling persons of the Registrant pursuant to provisions
described in Item 14 above, or otherwise, the Registrant
has been advised that in the opinion of the Securities and
Exchange Commission such indemnification is against public
policy as expressed in the Securities Act and is, therefore,
unenforceable. In the event that a claim for indemnification
against such liabilities (other than the payment by the
Registrant of expenses incurred or paid by a director, officer
or controlling person of the Registrant in the successful
defense of any action, suit or proceeding) is asserted by such
director, officer or controlling person in connection with the
securities being registered, the Registrant will, unless in the
opinion of its counsel the matter has been settled by
controlling precedent, submit to a court of appropriate
jurisdiction the question whether such indemnification by it is
against public policy as expressed in the Securities Act and
will be governed by the final adjudication of such issue.
The undersigned Registrant hereby undertakes that:
(1) for purposes of determining any liability under the
Securities Act, the information omitted from the form of
prospectus filed as part of this registration statement in
reliance upon Rule 430A and contained in a form of
prospectus filed by the Registrant pursuant to
Rule 424(b)(1) or (4) or 497(h) under the Securities
Act shall be deemed to be part of this registration statement as
of the time it was declared effective.
(2) for the purpose of determining any liability under the
Securities Act, each post-effective amendment that contains a
form of prospectus shall be deemed to be a new registration
statement relating to the securities offered therein, and the
offering of such securities at that time shall be deemed to be
the initial bona fide offering thereof.
II-4
SIGNATURES
Pursuant to the requirements of the Securities Act, the
Registrant has duly caused this Amendment No. 1 to
Registration Statement to be signed on its behalf by the
undersigned, thereunto duly authorized, in the City of Monrovia,
State of California, on March 11, 2010.
GREEN DOT CORPORATION
Steven W. Streit
President and Chief Executive Officer
Pursuant to the requirements of the Securities Act, this
Amendment No. 1 to Registration Statement has been signed
by the following persons in the capacities and on the dates
indicated:
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Name
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Title
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Date
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Principal Executive Officer:
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/s/ Steven
W. Streit
Steven
W. Streit
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Chairman, President and
Chief Executive Officer
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March 11, 2010
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Principal Financial Officer:
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/s/ John
L. Keatley
John
L. Keatley
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Chief Financial Officer
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March 11, 2010
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Principal Accounting Officer:
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/s/ Simon
M. Heyrick
Simon
M. Heyrick
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Chief Accounting Officer
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March 11, 2010
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Additional Directors:
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*
Kenneth
C. Aldrich
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Director
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March 11, 2010
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Timothy
R. Greenleaf
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Director
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March 11, 2010
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Virginia
L. Hanna
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Director
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March 11, 2010
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*
Michael
J. Moritz
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Director
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March 11, 2010
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II-5
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Name
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Title
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Date
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William
H. Ott, Jr.
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Director
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March 11, 2010
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*
W.
Thomas Smith, Jr.
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Director
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March 11, 2010
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By:
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/s/ John
C. Ricci
John
C. Ricci
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Attorney-in-Fact
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March 11, 2010
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II-6
EXHIBIT INDEX
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Exhibit
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Number
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Exhibit Title
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1
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.01*
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Form of Underwriting Agreement.
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3
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.01*
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Ninth Amended and Restated Certificate of Incorporation of the
Registrant.
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3
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.02*
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Form of Restated Certificate of Incorporation of the Registrant,
to be effective upon the consummation of this offering.
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3
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.03**
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Bylaws of the Registrant.
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3
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.04*
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Form of Restated bylaws of the Registrant, to be effective upon
closing of this offering.
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4
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.01*
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Form of Registrants Class A Common Stock certificate.
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4
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.02*
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Eighth Amended and Restated Registration Rights Agreement by and
among the Registrant and the preferred stockholders and certain
warrant holders of the Registrant.
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5
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.01*
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Opinion of Fenwick & West LLP regarding the legality
of the securities being registered.
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10
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.01*
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Form of Indemnity Agreement.
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10
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.02*
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2001 Stock Plan and form of option grant.
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10
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.03*
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2010 Equity Incentive Plan and form of option grant.
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10
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.04**
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Lease Agreement between Registrant and Foothill Technology
Center, dated July 8, 2005, as amended on August 21,
2008 and July 30, 2009.
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10
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.05
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Prepaid Card Program Agreement dated as of October 20, 2006
by and among the Registrant, Wal-Mart Stores, Inc., Wal-Mart
Stores Texas, L.P., Wal-Mart Louisiana, LLC, Wal-Mart Stores
East, Inc., and Wal-Mart Stores, L.P. and GE Money Bank, as
amended.
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10
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.06
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Card Program Services Agreement, dated as of October 27,
2006, by and between the Registrant and GE Money Bank, as
amended.
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10
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.07
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Program Agreement, dated as of November 1, 2009, by and
between the Registrant and Columbus Bank and Trust Company.
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10
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.08
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Agreement for Services, dated as of September 1, 2009, by
and between the Registrant and Total System Services, Inc.
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10
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.09
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Master Services Agreement, dated as of May 28, 2009, by and
between the Registrant and Genpact International, Inc.
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10
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.10**
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Fifth Amended and Restated Loan and Line of Credit Agreement
between Columbus Bank and Trust Company and Registrant,
dated March 24, 2009.
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10
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.11**
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Offer letter to William D. Sowell from the Registrant, dated
January 28, 2009.
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10
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.12**
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Employment Agreement between the Registrant and Mark T.
Troughton, dated July 20, 2004.
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10
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.13**
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FY2009 Management Cash Incentive Compensation Plan.
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10
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.14**
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Description of FY2010 Management Cash Incentive Compensation
Plan.
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10
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.15
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Warrant to purchase shares of common stock of the Registrant.
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10
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.16**
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Preferred Stock Warrant to purchase shares of
Series C-1
preferred stock of the Registrant.
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23
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.01*
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Consent of Fenwick & West LLP (included in
Exhibit 5.01).
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23
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.02**
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Consent of Ernst & Young LLP, independent registered
public accounting firm.
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24
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.01**
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Power of Attorney.
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* |
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To be filed by amendment. |
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** |
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Previously filed. |
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Registrant has omitted portions of the referenced exhibit and
filed such exhibit separately with the Securities and Exchange
Commission pursuant to a request for confidential treatment
under Rule 406 promulgated under the Securities Act. |
exv10w05
Exhibit 10.05
Confidential Treatment Requested. Confidential portions of this document have been redacted
and have been separately filed with the Commission.
PREPAID CARD PROGRAM AGREEMENT
by and among
WAL-MART STORES, INC.,
WAL-MART STORES TEXAS L.P.
WAL-MART LOUISIANA, LLC
WAL-MART STORES EAST, INC., and
WAL-MART STORES EAST, L.P.,
and
GE MONEY BANK
and
GREEN DOT CORPORATION
DATED AS OF OCTOBER 20, 2006
TABLE OF CONTENTS
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Page |
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ARTICLE I
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GENERAL, DESCRIPTION OF THE CARD PROGRAM
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1.1 Description of the Prepaid Cards |
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1.2 Temporary and Permanent Prepaid Cards |
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1.3 Retailer Customer Identification Function |
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2 |
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1.4 The Road to Credit |
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3 |
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1.5 Card Program Administration |
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3 |
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1.6 Ownership of Cards and Card Documentation |
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6 |
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1.7 Ownership of Sales Documentation |
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6 |
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1.8 Operation of Terminals |
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6 |
|
1.9 Promotional Materials |
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6 |
|
1.10 Network Providers |
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7 |
|
1.11 Appointment of Retailer as [***] |
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7 |
|
1.12 Intentionally Omitted |
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7 |
|
1.13 Phases of Card Program |
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7 |
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|
ARTICLE II
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|
TEMPORARY AND PERMANENT PREPAID CARDS
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2.1 Temporary Prepaid Cards |
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9 |
|
2.2 Activation and Issuance of Permanent Prepaid Cards |
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9 |
|
2.3 Types of Transactions and Loads |
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|
10 |
|
2.4 Suspension or Termination of Prepaid Cards |
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11 |
|
2.5 Reload Packs and POS Loads in GD Network |
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11 |
|
2.6 Additional Provisions Regarding Loads |
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12 |
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ARTICLE III
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PROGRAM EXPENSES
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3.1 General |
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12 |
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ARTICLE IV
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THE GD NETWORK AND LOAD PROGRAM
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4.1 General |
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13 |
|
4.2 Marketing Reload Packs |
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14 |
|
4.3 Sale of Reload Packs |
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14 |
|
4.4 POS Loads |
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15 |
|
4.5 Appointment of Retailer as Green Dots Limited Agent |
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16 |
|
4.6 Intentionally Omitted |
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16 |
|
4.7 Representations and Warranties |
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16 |
|
4.8 Indemnification |
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18 |
|
4.9 Communication with Cardholders |
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20 |
|
4.10 Intermediary Services |
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21 |
|
4.11 Emergency Suspension |
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21 |
|
i
TABLE OF CONTENTS
Continued
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Page |
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ARTICLE V
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RETAILER OBLIGATIONS
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5.1 Retailer Acceptance of Prepaid Cards |
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22 |
|
5.2 [***] |
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23 |
|
5.3 Payroll Check Loading Fee |
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23 |
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ARTICLE VI
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SETTLEMENT
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6.1 Settlement Procedures |
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23 |
|
6.2 Separateness |
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24 |
|
6.3 [***] |
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25 |
|
6.4 Other Payments |
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25 |
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ARTICLE VII
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|
MARKETING FUND/PROGRAM PROMOTION
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|
7.1 Start-up Costs |
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25 |
|
7.2 Program Marketing Fund |
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25 |
|
7.3 Promotion of Program |
|
|
26 |
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|
ARTICLE VIII
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|
PROGRAM INFORMATION
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|
8.1 Privacy Matters |
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|
27 |
|
8.2 Ownership and Use Of Cardholder Information and Retailer Customer
Information |
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|
30 |
|
8.3 License of Nonpublic Personal Information |
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|
32 |
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|
ARTICLE IX
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|
CARDHOLDER SERVICES
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9.1 Customer Service |
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32 |
|
9.2 Dedicated Personnel |
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33 |
|
9.3 CRM Database |
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|
33 |
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|
ARTICLE X
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|
REPRESENTATIONS AND WARRANTIES
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|
10.1 Representations and Warranties |
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33 |
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ARTICLE XI
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|
OTHER AGREEMENTS
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11.1 Certain Additional Covenants |
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35 |
|
11.2 Certain Additional Bank Covenants |
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36 |
|
11.3 Use of Retailer Marks |
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|
37 |
|
11.4 Confidential Information |
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|
37 |
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*** |
|
Confidential material redacted and filed separately with the Commission |
ii
TABLE OF CONTENTS
Continued
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Page |
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11.5 Non-Solicitation |
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38 |
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11.6 Audit and Access Rights |
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38 |
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11.7 Exclusivity |
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41 |
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11.8 Other Opportunities |
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43 |
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ARTICLE XII
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INTELLECTUAL PROPERTY
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12.1 Retailer Technology |
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44 |
|
12.2 Cross-Licenses of Technology |
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45 |
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12.3 Jointly Developed Technology |
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46 |
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ARTICLE XIII
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EVENTS OF DEFAULT
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13.1 Events of Default |
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46 |
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13.2 Remedies |
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48 |
|
13.3 Separateness of Liability |
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48 |
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ARTICLE XIV
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TERM/TERMINATION
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14.1 Program Term |
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48 |
|
14.2 Termination for Events of Default |
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49 |
|
14.3 Additional Termination Rights |
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49 |
|
14.4 Purchase of Cards by Retailer |
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51 |
|
14.5 Wind-down by Bank |
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52 |
|
14.6 Additional Termination Provisions |
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53 |
|
14.7 Termination for Force Majeure |
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|
53 |
|
14.8 Survival |
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|
53 |
|
14.9 Communication with Cardholders |
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54 |
|
14.10 Intentionally Omitted |
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54 |
|
14.11 Green Dot Successor |
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54 |
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ARTICLE XV
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INDEMNIFICATION
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15.1 Indemnification by Retailer |
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55 |
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15.2 Indemnification by Bank |
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56 |
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15.3 Notice |
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58 |
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15.4 Survival |
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58 |
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ARTICLE XVI
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MISCELLANEOUS
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16.1 Assignability; Subcontracting |
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58 |
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16.2 Entire Agreement; Amendment |
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58 |
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16.3 Non-Waiver |
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59 |
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iii
TABLE OF CONTENTS
Continued
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Page |
|
16.4 Severability |
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59 |
|
16.5 Governing Law |
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59 |
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16.6 Further Assurances |
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59 |
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16.7 Notices. |
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59 |
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16.8 Independent Contractor |
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60 |
|
16.9 Multiple Counterparts |
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60 |
|
16.10 Successors and Assigns |
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60 |
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16.11 Joint and Several Obligations |
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60 |
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16.12 Third Party Beneficiaries |
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|
61 |
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16.13 Interpretation |
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61 |
|
SCHEDULES
|
|
|
Schedule |
|
Description |
1.5(c)
|
|
Operating Procedures for the Card Program |
1.5(d)
|
|
Prepaid Card Terms and Prepaid Card Fees |
1.11
|
|
Appointment Agreement-by Bank of Retailer |
1.13
|
|
Phase I of Card Program |
4.3(c)
|
|
[***] |
4.4(a)
|
|
Operating Procedures for the Load Program |
4.4(d)
|
|
[***] |
4.5
|
|
Appointment Agreement-by Green Dot of Retailer |
5.2
|
|
[***] |
7.1
|
|
Visa Marketing Fund Requirements |
7.3(b)
|
|
Store Display of Temporary Prepaid Cards and Reload Packs |
7.3(d)
|
|
Security Procedures for Card Distribution |
9.1
|
|
Service Levels |
11.3
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|
Retailer Marks |
12.1
|
|
Technology |
14.3(c)
|
|
Unamortized Investment Expenses |
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|
|
*** |
|
Confidential material redacted and filed separately with the Commission |
iv
This Prepaid Card Program Agreement is made as of the 20th day of October, 2006 (the
Effective Date), by and among Wal-Mart Stores, Inc., a Delaware corporation, with its
principal place of business at 702 S.W. Eighth Street, Bentonville, Arkansas 72716, Wal-Mart Stores
Texas L.P., a Texas limited partnership, Wal-Mart Louisiana, LLC, a Delaware limited liability
company, Wal-Mart Stores East, Inc., an Arkansas corporation, and Wal-Mart Stores East, L.P., a
limited partnership formed under the laws of Delaware, each of which have its principal place of
business at 702 S.W. Eighth Street, Bentonville, Arkansas 72716 (each of the foregoing,
individually and collectively, Retailer), GE Money Bank, a federal savings bank with its
principal place of business at 4246 South Riverboat Road, Suite 200, Salt Lake City, Utah 84123
(Bank), and Green Dot Corporation, a Delaware corporation, with its principal place of
business at 605 East Huntington Drive, Suite 205, Monrovia, California 91016 (Green Dot).
Each of the foregoing parties is sometimes referred to herein as a Party, and
collectively they are referred to as the Parties. Unless otherwise defined, capitalized
terms used in this Agreement shall have the meanings ascribed to them in Appendix I.
RECITALS
WHEREAS, Retailer wishes to offer a reloadable prepaid card product in its Participating
Stores;
WHEREAS, Bank is in the business of providing financial products and services, including debit
cards, prepaid cards and payroll cards, to individuals for personal, family or household purposes
throughout the United States;
WHEREAS, Bank desires to provide instant issue, non-reloadable, non-personalized, prepaid
cards to Retailers customers, which cards are intended be replaced by personalized, reloadable,
prepaid cards issued by Bank;
WHEREAS, Green Dot is a licensed money transmitter and operates the GD Network in which
consumers can make loads to prepaid cards and other transfers to payees that participate in the GD
Network;
WHEREAS, Bank participates in the GD Network as an issuer of prepaid cards that can be loaded
through POS Loads and Reload Pack Sales in the GD Network;
WHEREAS, Retailer desires to participate in the GD Network by accepting funds in POS Loads and
selling Reload Packs in transactions involving Cardholders as well as other Persons making fund
transfers in this GD Network; and
WHEREAS, Bank and Retailer desire to set forth the terms on which Bank will issue, service and
accept loads on prepaid cards offered at Retailers Participating Stores, as set forth herein; and
WHEREAS, Green Dot and Retailer desire to set forth the terms on which Retailer will
participate in the GD Network in transactions involving Cardholders and other Persons making fund
transfers in the GD Network, as set forth herein.
NOW, THEREFORE, in consideration of the following terms and conditions, and for good and
valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the Parties
hereby agree as follows:
ARTICLE I
GENERAL DESCRIPTION OF THE CARD PROGRAM
1.1 Description of the Prepaid Cards.
In accordance with the terms of this Agreement, Bank will issue prepaid cards which bear the
Wal-Mart name and certain trademark(s) of the Network Provider(s) to individuals for personal,
family or household purposes (the Prepaid Cards). The Prepaid Cards also will contain
the GD Marks, as mutually agreed upon by the Parties, to indicate that the Prepaid Cards may be
loaded in the GD Network. Bank may modify the features and capabilities of the Prepaid Cards from
time to time with the prior written approval of Retailer, which approval shall not be unreasonably
withheld or delayed.
1.2 Temporary and Permanent Prepaid Cards.
Subject to the terms of this Agreement, Retailer will distribute Prepaid Cards at its
Participating Stores, which Prepaid Cards (i) will not bear the name of a Cardholder, and (ii) may
be loaded at Retailers POS Locations for the amount(s) agreed upon from time to time by the
Parties (the Temporary Prepaid Cards). Temporary Prepaid Cards may not be reloaded, but
may otherwise possess such features and capabilities as Bank may determine from time to time in
writing, subject to Retailers prior written approval. Individuals who purchase Temporary Prepaid
Cards will be instructed to provide Bank with information necessary to satisfy the Activation
Criteria needed to activate the Temporary Prepaid Cards and to obtain reloadable Prepaid Cards that
replace the Temporary Prepaid Cards and that are embossed with the Cardholders names
(Permanent Prepaid Cards). Cardholders with Permanent Prepaid Cards may reload funds to
such Prepaid Cards as set forth in this Agreement.
1.3 Retailer Customer Identification Function.
Bank, as agent for Retailer, will assign a Retailer Customer Number to each Cardholder and
will print this number on the reverse side of the Permanent Prepaid Card. Subject to Applicable
Law, Bank, as agent for Retailer in connection with the Retailer Customer Number, shall collect and
transmit (not less than once each month) to Retailer each Retailer Customer Number assigned
hereunder, together with the associated Cardholders name, address, telephone number and, if
available, e-mail address (the Retailer Customer Number together with the Cardholders name,
address, telephone numbers and e-mail address, the Retailer Customer Information).
Retailer and Bank shall use reasonable efforts adopt a process by which a Retailer customer may
authorize the collection and transmittal of Retailer Customer Information contemplated by this
Section 1.3; provided that such process shall be adopted prior to the expansion (if any) of the
Program beyond Phase I. Retailer understands that the Retailer Customer Number assigned by Bank
will be associated with a given Permanent Prepaid Card and may not be the same Retailer Customer
Number the Cardholder would be assigned in conjunction with any other relationship the Cardholder
may have with either Retailer or Bank.
Bank will work with Retailer in good faith to assist Retailer in integrating Retailers
envisioned customer registration program into the materials for the Program. Bank shall not issue
the same Retailer Customer Number more than once.
1.4 The Road to Credit.
(a) Bank and Retailer acknowledge that one of the goals of the Program is to educate Retailer
Customers and other Persons regarding management of personal finances, and to [***] and other [***] not have [***] to [***].
(b) To the extent information on purchase patterns, bill payments and paycheck data is
available under the Program, Bank agrees to work in good faith to analyze such information with
respect to individual Prepaid Card performance in order to establish, to the extent practicable, a
[***] by which a Cardholder may qualify for the Consumer Credit Card Program.
(c) In the event that Bank and Retailer mutually agree on a [***]
from a [***], the Parties
will mutually determine [***] that will [***] in [***] and at
[***] for each [***] who [***] any [***].
1.5 Card Program Administration.
(a) Program Materials. Bank, at its expense, shall be responsible for providing all
Prepaid Cards, Prepaid Card Terms, Prepaid Card statements, adverse action letters, change of terms
notices, and all other documents and communications necessary for the issuance, loading in
connection with Direct Deposit Loads and servicing of the Prepaid Cards, as applicable. The
initial design of the Temporary Prepaid Card and the Permanent Prepaid Card, and any modifications
thereto, shall be subject to the prior written approval of Retailer, which approval shall not be
unreasonably withheld or delayed. As between the Parties, Retailer shall own all proprietary
rights, including copyrights and trademarks relating to: (i) Retailer provided artwork or designs
for the Prepaid Card or related packaging, (ii) the stars design as it appears on the Prepaid
Card or related packaging, (iii) the terms Value Plan and Preferred Plan as used in connection
with a Card Product, and (iv) the marketing copy on the packaging for the Prepaid Card taken as a
whole; provided, however, that (A) Retailers right to such marketing copy is limited to use of
such marketing copy in its entirety in substantially the same design as appears on the marketing
copy for the Prepaid Card, and (B) Retailer shall not have any rights to trademarks or tradenames
of Bank or Green Dot.
(b) Other General Responsibilities of Bank. Bank, at its expense, will issue Prepaid
Cards to individuals, accept loads to Prepaid Cards as provided in this Agreement and the Prepaid
Card Terms, and allow Cardholders to use Prepaid Cards for purchase and cash withdrawal
transactions in the systems of the Network Providers. Bank will make available good funds to the
Cardholder or Cardholders payees as and when Cardholders may unload such funds in accordance with
the Prepaid Card Terms and the applicable rules and regulations of the
|
|
|
*** |
|
Confidential material redacted and filed separately with the Commission |
Network Providers. Bank will establish the criteria, in its sole discretion after providing
notice to Retailer, for activating Temporary Prepaid Cards and for approving and activating
Permanent Prepaid Cards (the Activation Criteria). Unless otherwise expressly agreed by
the Parties in writing, Bank shall be responsible for (i) providing all services in connection with
the Card Program, including, without limitation, authorization services for Prepaid Card
Transactions, but excluding services that Retailer or Green Dot expressly agree in this Agreement
to perform in connection with the Program (e.g., in connection with the initial issuance of
Temporary Prepaid Cards or loading Prepaid Cards in the Load Program) (Card Services),
and (ii) all fraud loss, and settlement of funds, associated with use of a Prepaid Card (provided
that the foregoing shall not relieve Retailer of any obligations under the Acquirer Agreement under
which it accepts Prepaid Cards issued by Bank or Article III). Retailer agrees that Bank may
provide some or all of the Card Services through a third party servicer or a Bank Affiliate;
provided, however, that (x) Bank shall obtain Retailers consent to any such third party servicer
or Bank Affiliate, which consent shall not be unreasonably withheld or delayed, and (y)
notwithstanding such consent, Bank will remain fully responsible for all of its obligations under
this Agreement, and will be responsible for any breach by any third party servicer of Banks
obligation to provide Card Services. Retailer hereby consents to Green Dot performing Card
Services on behalf of Bank. Bank shall obtain Retailers consent to any material change in the
scope of Card Services provided by Green Dot.
(c) Operating Procedures for Card Program.
(i) Retailer and Bank shall follow all Operating Procedures for the Card Program,
including procedures for initial issuance of Prepaid Cards. The Operating Procedures for
the Card Program are attached hereto as Schedule 1.5 (c).
(ii) Bank shall have the right to amend or modify the Operating Procedures for the Card
Program from time to time [***]. Bank shall be
entitled to amend or modify such Operating Procedures
[***] (which
[***]
may be [***] of the amendment or modification) [***] and without the
consent of, Retailer [***], the [***]
of a [***]
or the [***] of a [***] as determined by Bank
in its reasonable business judgment, [***].
(iii) In the event of a conflict between the provisions of this Agreement and the
provisions of the Operating Procedures for the Card Program, the provisions of this
Agreement shall prevail.
(d) Prepaid Card Terms.
|
|
|
*** |
|
Confidential material redacted and filed separately with the Commission |
(i) As of the date hereof, the Prepaid Card Terms, including the fees and
charges imposed on Cardholders by Bank (Prepaid Card Fees), are as set forth
in Schedule 1.5(d) and have been determined by Bank [***]. Bank
may modify, amend or supplement any or all of the Prepaid Card Terms,
[***]. Bank may [***]
provided that Bank will eliminate
[***].
(ii) Nothing contained in this Agreement shall limit or restrict Banks ability to
modify and/or supplement the Prepaid Card Terms
[***], and, Bank may proceed with the
modification, amendment or supplement without the consent of
Retailer; [***].
(iii) In addition to the Prepaid Card Terms listed in Schedule 1.5(d), Bank
reserves the right to assess additional Prepaid Card Fees, with the written consent of
Retailer (such consent not to be unreasonably withheld or delayed) for additional Prepaid
Card services provided by Bank and approved by Retailer after the date hereof (e.g., picture
identification services). Bank also reserves the right to restrict use of the Prepaid Cards
at certain merchant classification categories that Bank reasonably determines are not
consistent with the Program, such as Internet gambling web-sites.
(e) Offshore Servicing.
(i) Except as described in Section 1.5(e)(ii), Bank shall not outsource any Card
Services that involve direct customer contact to an entity that is located, or that performs
such services at a facility located, outside of the United States, without the prior written
approval of Retailer. For avoidance of doubt, any breach by an outsource vendor of the
provisions of this Agreement shall constitute a breach by Bank as if Bank performed the
outsourced services itself, and be subject to all provisions of this Agreement applicable to
such breach, including the notice and cure provisions set forth in Section 14.2
(Termination).
(ii) Notwithstanding anything to the contrary in this Section 1.5(e), Retailer
acknowledges and approves the use by Bank and its outsource vendors of facilities in
[***] and in [***] for providing Card Services involving direct customer
contact; provided, that (i) neither Bank nor its outsource vendors shall store any
personally identifiable information collected in the Program outside of the United States
|
|
|
*** |
|
Confidential material redacted and filed separately with the Commission |
without Retailers prior written consent, which consent shall not be unreasonably
withheld or delayed, and (ii) all Nonpublic Personal Information which is transmitted
outside of the United States pursuant to this Section 1.5(e) shall be subject to the same
data protection and security standards that Bank imposes on third parties in the United
States with respect to Banks customer information.
(iii) Retailer reserves the right to revoke its consent to outsourcing Card Services to
a location outside of the United States if the outsource vendor violates Applicable Law.
Bank shall have not less than one-hundred and eighty days notice to replace an outsource
vendor if Retailer revokes its consent pursuant to this Section 1.5(e)(iii).
1.6 Ownership of Cards and Card Documentation.
Subject to Section 14.4 (Retailers Purchase Option), Bank shall be the sole and exclusive
owner of all Prepaid Cards (and funds loaded thereto) and Prepaid Card Documentation, except for
Retailer Customer Information. If a Cardholder uses a Prepaid Card to purchase goods or services
or obtain cash and there are not sufficient funds on the Card to pay for the transaction, Bank
shall be entitled to receive all payments by the Cardholder for such transaction.
1.7 Ownership of Sales Documentation.
Retailer shall be the sole and exclusive owner of all sales receipts, register receipt tapes,
and other invoices or documentation evidencing a Cardholder debit transaction, and any adjustments
thereto, at any Store, to the extent originated by Retailer in the ordinary course of its business.
1.8 Operation of Terminals.
Retailer shall maintain and operate the Terminals according to the same standards with which
they are operated on the Effective Date; provided, however, that nothing herein
shall be deemed to require Retailer to replace or modify any Terminals outside of Retailers
ordinary course of business.
1.9 Promotional Materials.
Each Party shall submit to the other Parties for review and approval any and all advertising,
collateral, promotions and marketing programs, documents or materials with respect to the Program,
including, without limitation materials sent to Cardholders in relation to the Load Program
(collectively, Promotional Materials) at least five (5) Business Days in advance of
public dissemination, which approval may not be unreasonably withheld or delayed. If a Party fails
to notify the other Parties of its decision with respect to proposed Promotional Materials within
such five-day period, the Parties seeking approval shall escalate the request to appropriate
personnel at the Party from whom a decision is sought until a response is received. A Party may
not publicly disseminate Promotional Materials that have not been approved by the other Parties.
Notwithstanding the foregoing, Green Dot shall not be required to obtain any such approvals
with respect to any Promotional Materials which are (i) not sent to any Cardholder; (ii) not
related to Retailer, or (iii) are more particularly described in Section 4.2(b).
1.10 Network Providers.
As of the Effective Date, [***] and [***] shall be [***]. Upon at least ninety
(90) days advance written notice by Retailer to the other Parties, but in any event no sooner than
February 1, 2007, Retailer may request Bank to issue Prepaid Cards with [***] and/or [***]
as a [***] issued by Bank, and Bank agrees to take commercially
reasonable steps to issue Prepaid Cards with such Network Providers; provided, however, that such
expansion of the Card Program to include any additional Network Provider is expressly conditioned
on the Retailer providing comparable retail space in Participating Stores for Prepaid Cards
involving such additional Network Provider as Retailer then provides for Prepaid Cards involving
the existing Network Provider or Providers. Bank agrees to convert outstanding Prepaid Cards to a
new Network Provider upon written request of Retailer if such conversion is required because
Retailer ceases to accept Prepaid Cards issued in the existing Network Providers system; provided,
however, that Retailer shall pay all costs and expenses in converting the Prepaid Cards from the
existing Network Provider to the new Network Provider, including the costs and expenses of
re-issuing the Prepaid Cards and of replacing marketing, packaging and collateral materials, and
any amounts payable by Bank to the existing Network Provider.
1.11 Appointment of Retailer as [***].
Retailer shall serve as the [***] of [***] at Participating Stores solely for the limited
purposes of marketing and distributing Temporary Prepaid Cards and collecting fees from Cardholders
on behalf of Bank in Participating Stores, as described more particularly in the Appointment
Agreement attached as Schedule 1.11. Bank shall take commercially reasonable actions, and
shall execute such documents, as may be necessary to register such appointment, and/or to confirm
exemption from licensing requirements, with state regulatory authorities, in accordance with this
Section 1.11. If [***] desires Bank to take any such action, [***] shall submit a written
request to Bank indicating the obligations of Bank with respect thereto, and Banks obligation to
take any such action shall be conditioned on [***] and Bank mutually agreeing on [***]
reimbursement of [***] for its reasonable, out-of-pocket costs and Banks determination that it is
not being requested to undertake material obligations or liabilities with respect to such actions
(or that [***] has provided Bank with adequate protections with respect thereto).
1.12 Intentionally Omitted.
1.13 Phases of Card Program.
(a) The Parties agree that the Program shall commence with a first phase (Phase I)
which will involve offering the Program at Participating Stores in the Phase I Territory and on
launch dates, all as mutually agreed by the Parties. The number of Participating Stores involved
in Phase I, the manner in which such Participating Stores will be selected by the Parties and the
timing on which the Program will be offered in such Participating Stores is
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described on Schedule 1.13. If one-hundred and eighty (180) days after the
Commencement Date, the Program meets the Minimum Requirements, then, subject to Section 1.13(c),
the Program shall be expanded to all of Retailers Stores in accordance with an expansion plan
reasonably acceptable to the Parties.
(b) If one-hundred and eighty (180) days after the Commencement Date, the Program does not
meet the Minimum Requirements, then, the Parties shall meet to determine in good faith the manner
in which the Program will be modified, including whether the Program will be expanded to additional
Participating Stores in additional phases of the Program (Additional Phases); provided,
that (i) nothing in the Agreement shall obligate a Party to expand the Program in an Additional
Phase without its prior written consent if the Minimum Requirements are not met, and (ii) if the
Parties are unable to agree to the manner in which the Program will be modified within thirty (30)
days after any one Party first requests in writing that the Parties negotiate, then, any Party
shall have the right to terminate this Agreement by providing at least sixty (60) days prior
written notice to the other Parties. Each party shall bear its own costs, fees and expenses in
connection with any such termination; provided, however, that in the event the Program did not meet
the Minimum Requirements as a result of Retailers material failure to execute the Program during
Phase I as required by this Agreement, the Parties shall share equally all start up expenses and
capital expenditures related to the Program, not to exceed $[***].
(c) Notwithstanding anything else contained in this Agreement, but subject to the provisions
of Section 1.13(d), Retailer shall have the right to not begin to offer the Program with respect to
Stores located in a jurisdiction if either (i) Retailer fails to obtain the appointments, licenses,
permits and/or exemptions it reasonably deems necessary to exercise its rights or fulfill its
obligations under this Agreement with respect to Stores located in such jurisdiction after
undertaking commercially reasonable efforts to obtain such appointments, licenses, permits and/or
exemptions, or (ii) Retailer determines on the advice of counsel that the Program as then currently
provided under this Agreement is reasonably likely to violate Applicable Law if offered in such
jurisdiction.
(d) Retailer shall give the other Parties notice if Retailer intends to exercise its right
under Section 1.13(c) to not begin to offer the Program with respect to Stores located in a
jurisdiction, and the Parties will negotiate in good faith for not less than sixty (60) days to
adopt changes to the Program or this Agreement to address the compliance issues raised by Retailer.
If the negotiations fail to resolve the issue to the commercially reasonable satisfaction of the
Parties, and if Retailer exercises its right under Section 1.13(c) to not being to offer the
Program in a jurisdiction, then (i) the exclusivity provisions in Section 11.7(a) shall not apply
to Stores located in such jurisdictions, but (ii) Retailer shall provide to Bank at all times
during the Term of this Agreement the right of first refusal in accordance with the procedures set
forth in Section 11.7(f) with respect to Stores located in such jurisdictions if Retailer
determines to begin to offer a Card Product in such Stores with another provider.
(e) Notwithstanding anything else contained in this Agreement, once Retailer begins to offer
the Program in a jurisdiction, Retailer shall have the right to cease offering the Program with
respect to Stores located in such jurisdiction if Retailer determines on the advice of counsel that
the Program as then currently offered in such jurisdiction pursuant to this
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Agreement is reasonably likely to violate Applicable Law if continued in such jurisdiction.
Retailer shall give the other Parties written notice if Retailer intends to exercise its right
under Section 1.13(e) to cease offering the Program with respect to Stores located in a
jurisdiction, and the Parties shall, within 24 hours, meet to discuss how to address such
Applicable Law and shall determine whether to terminate or suspend the Program within all affected
Participating Stores. If the Parties decide to suspend or terminate the Program, Retailer shall
effectuate such suspension or termination within 24 hours of such decision, and the Parties shall
use commercially reasonable efforts to resume the Program at the affected Participating Stores
within sixty (60) days following the suspension or termination. If the Parties are unable to
resume the Program during this sixty (60) day period, after using commercially reasonable efforts
to do so, the Parties shall meet to determine in good faith the manner in which the Program will be
modified at the affected Participating Stores, while minimizing the risk of the actual or potential
violation of Applicable Law that gave rise to the suspension or termination; provided, that (i)
nothing in the Agreement shall obligate a Party to agree to the resumption of the Program at
affected Participating Stores without its prior written consent, and (ii) if the Parties are unable
to agree to the manner in which the Program will be so modified within sixty (60) days after anyone
Party first requests in writing that the Parties negotiate, then, each Party shall have the right
to terminate the Program as to the Participating Stores affected by the Applicable Law, in which
case such Stores shall no longer by Participating Stores, by providing at least sixty (60) days
prior written notice to the other Parties.
ARTICLE II
TEMPORARY AND PERMANENT PREPAID CARDS
2.1 Temporary Prepaid Cards.
Each individual who wants a Prepaid Card must first purchase a Temporary Prepaid Card at a
Participating Store, and then request the Bank to activate the Temporary Prepaid Card and issue a
Permanent Prepaid Card by providing Bank with information required by Bank to verify whether the
individual satisfies the Activation Criteria. Temporary Prepaid Cards (i) may be used after
activation until the later of issuance, if at all, of a Permanent Prepaid Card, or use of all funds
initially loaded on the Temporary Prepaid Card, (ii) may be used only in the United States, (iii)
will have a minimum initial load amount of $20.00, (iv) for loads in connection with Retailers
cashing of payroll checks and loads that are not in connection with such check cashing
transactions, will have maximum initial load amounts as provided in the Prepaid Card Terms, (v)
will have a daily Purchase limit as provided in the Prepaid Card Terms, and (vi) will not be
reloadable. Retailer shall offer and provide each Temporary Prepaid Card to a Cardholder in
packaging provided by Bank that contains applicable contract terms and disclosures for the Prepaid
Card.
2.2 Activation and Issuance of Permanent Prepaid Cards.
(a) Bank shall decide whether to activate, suspend or terminate any Prepaid Card based on the
Activation Criteria. Subject to the terms and conditions of this Agreement, with respect to each
individual who purchases a Temporary Prepaid Card and who is a resident of the United States or
Puerto Rico and otherwise meets the Activation Criteria, Bank will issue a Permanent Prepaid Card,
activate such individuals Permanent Prepaid Card, and deactivate
such applicants Temporary Prepaid Card. Bank will deliver Permanent Prepaid Cards to
approved Cardholders by mail or as otherwise agreed by the Parties. Upon issuance and activation
of a Permanent Prepaid Card, any balance on the Cardholders Temporary Prepaid Card will be
transferred automatically to the Permanent Prepaid Card and use of the Temporary Prepaid Card will
be discontinued. Bank reserves the right to issue a Permanent Prepaid Card with a different
Prepaid Card number than the Temporary Prepaid Card.
(b) In order to mitigate fraud exposure or for risk management purposes or as necessary to
comply with the requirements the Network Provider or Applicable Law, Bank, at its option and sole
expense, (i) may reissue Permanent Prepaid Cards to some or all Cardholders every eighteen (18) to
thirty-six (36) months, in accordance with industry standards, or (ii) may reissue Permanent
Prepaid Cards to any Cardholder; provided, however, that no Cardholder shall be
assessed any fees in connection with any re-issuance not initiated by the Cardholder pursuant to
this subsection.
(c) Unless otherwise expressly permitted by Bank, Permanent Prepaid Cards (i) will have a
balance limits as provided in the Prepaid Card Terms (the Balance Limit), (ii) may be
used internationally, (iii) will have a minimum initial load amount of $20.00, (iv) will have a
maximum daily load amount as provided in the Prepaid Card Terms, (v) will have a daily cash
withdrawal limit as provided in the Prepaid Card Terms, and (vi) will be reloadable. Bank and
Retailer shall follow the Operating Procedures for the Card Program designed to ensure that the
Balance Limit is not exceeded due to load transactions.
2.3 Types of Transactions and Loads.
(a) Prepaid Cards maybe used in purchase and cash withdrawal transactions at merchants
(including Retailer) and ATMs participating in the systems of the Network Providers in accordance
with and subject to the provisions of the Cardholder Agreements, the requirements of the Network
Providers and this Agreement. For the avoidance of doubt, Bank and Retailer acknowledge that Bank
will support cash back transactions at Participating Stores only to the extent that such
transactions presented to Bank through a Network Provider, are permitted under the applicable
requirements of the Network Provider and do not exceed the transaction amount limits or otherwise
violate the provisions of the Cardholder Agreements.
(b) Retailer will provide for balance inquiries on Prepaid Cards at Terminals, other than
those located in Lease Departments, as set forth in the Operating Procedures.
(c) As more specifically described in the Agreement, Prepaid Cards may be loaded in the
following ways: (i) POS Load of Temporary Prepaid Cards at Participating Stores of Retailer
(Section 4.4); (ii) POS Load of Permanent Prepaid Cards at certain GD Merchants, including at
Participating Stores (Section 4.4); (iii) Purchase of Reload Packs from GD Merchants, including at
Participating Stores (Section 2.5) and subsequent transfer of funds by direction from Cardholder to
Green Dot, and (iv) Direct Deposit Loads of Cardholder funds (Section 2.6(a)). Except as otherwise
expressly provided in this Agreement, the methods of loading a Prepaid Card shall not be changed
without the prior written agreement of the Parties.
2.4 Suspension or Termination of Prepaid Cards.
(a) Bank, in its sole discretion, may suspend or terminate any Prepaid Card based on: (i) a
failure by a Cardholder to continue to meet the Activation Criteria, (ii) suspicious activity or
fraud with respect to the Prepaid Card or by the Cardholder; or (iii) a negative balance on the
Prepaid Card.
(b) Upon suspension or termination of a Permanent Prepaid Card by Bank for any reason and
subject to Applicable Law or Network Providers rules, Bank shall permit the Cardholder to continue
to use the Permanent Prepaid Card as a customer identification card; provided,
however, that if Bank has terminated the Permanent Prepaid Card, Bank shall not be required
to replace the Permanent Prepaid Card after the expiration date of the Prepaid Card, or provide any
services in connection with that Permanent Prepaid Card; and provided, further,
that Bank shall not continue to provide PIN verification and other services related to the Retailer
Customer Number unless the parties mutually agree in writing. If a Network Provider prohibits Bank
from allowing Cardholders to continue to use the Permanent Prepaid Card as a customer
identification card after suspension or termination of the Prepaid Card for use in purchase or cash
withdrawal transactions, Bank and Retailer will use their best efforts to negotiate a mutually
acceptable solution with the Network Provider to allow continued use of the Permanent Prepaid Card
as a customer identification card. If Bank and Retailer are unable to negotiate such a solution
with the Network Provider, Bank will work in good faith to assist Retailer in reissuing customer
identification cards at [***] expense.
2.5 Reload Packs and POS Loads in GD Network.
Bank and Green Dot shall maintain an arrangement under which Bank shall participate in the GD
Network as an issuer of prepaid cards and Temporary Prepaid Cards are loaded and Permanent Prepaid
Cards are reloaded by Cardholders through POS Loads at GD Merchants and the purchase of Reload
Packs from GD Merchants, as applicable, provided that the Parties acknowledge that not all GD
Merchants will offer the operational capability for POS Loads. Transactions in which a Cardholder
purchases a Reload Pack or makes a POS Load in the GD Network shall involve a customer relationship
between the Cardholder and Green Dot to the extent provided under Applicable Law. The terms and
conditions of such an arrangement shall be mutually agreed upon by Bank and Green Dot pursuant to
agreements separate from this Agreement. Retailer acknowledges that Green Dot and/or GD Merchants,
other than Retailer, may impose fees on Cardholders for loads to Permanent Prepaid Cards issued by
Bank using Reload Packs or POS Loads, and that Bank may receive compensation from Green Dot in
connection with such transactions. Notwithstanding the foregoing, but subject to Retailers rights
under Section 14.11, Bank reserves the right to terminate its obligation to allow Cardholders to
reload Permanent Prepaid Cards at GD Merchants through Reload Packs or POS Loads if continuation of
such transactions presents a material risk to Bank of substantial financial loss (e.g., in the case
of Green Dots substantial failure to settle such transactions with Bank) or substantial reputation
(e.g., in the case of Green Dots substantial failure to comply with Applicable Law).
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2.6 Additional Provisions Regarding Loads.
(a) Cardholders shall be able to load Permanent Prepaid Cards via direct deposit of Cardholder
funds initiated by the Cardholders employer or other source approved by Bank (each, a Direct
Deposit Load) in accordance with the Operating Procedures for the Card Program. Bank shall
not impose any charge or fee in connection with such Direct Deposit Loads.
(b) All funds loaded on to each Prepaid Card shall be a liability of Bank that is insured by
the FDIC up to the maximum amount permitted for a single depositor, in accordance with the
provisions of the Federal Deposit Insurance Act (12 U.S.C. 1811 et seq.), and Bank
shall take such actions and shall maintain such records as may be necessary to maintain such
insurance. As between Bank and the Cardholder, Bank shall load funds to (i) a Temporary Prepaid
Card when the Cardholder activates the card after Bank receives the relevant POS Data from Retailer
in connection with providing Intermediary Services, (ii) a Permanent Prepaid Card in connection
with a POS Load at Retailer when Bank receives the relevant POS Load Data from Retailer in
connection with providing Intermediary Services, (iii) a Permanent Prepaid Card in connection with
a POS Load at a GD Merchant other than Retailer when Green Dot notifies Bank that the load
transaction has been completed, and (iv) a Permanent Prepaid Card in connection with a load through
a Reload Pack Sale when Green Dot notifies Bank that the Cardholder has directed Green Dot to use
the proceeds of the Reload Pack Sale to load the Permanent Prepaid Card.
(c) Retailer hereby agrees that any [***] services offered by [***], including to
Cardholders, is separate and apart from any load to a Prepaid Card and all other aspects of the
Program, and that [***] bears all risk, check collection responsibility and losses related to
such [***] services, including in any [***] transaction that precedes a load to a
Prepaid Card.
ARTICLE III
PROGRAM EXPENSES
3.1 General.
(a) Except as otherwise provided in this Agreement or assumed by a Party in a writing signed
by such Party, each of the Parties shall be responsible for its own cost, fees and expenses arising
from or incurred in connection with the Program (Program Expenses).
(b) As between [***] and [***], [***] shall be responsible for Program Expenses associated
with the issuance and servicing of the Prepaid Cards, including, without limitation, all Prepaid
Card origination costs, including Card Program fraud, OFAC screening and costs associated with
activating Prepaid Cards; provided, however, that [***] shall be responsible for [***] that
result from fraud, gross negligence or willful misconduct of [***] or its employees that is
facilitated by information or a device obtained by an employee in connection with his or her
employment. [***] may invoice [***] for such costs, in which case, [***] will pay [***] all
undisputed invoiced amounts within thirty (30) days of receipt of the invoice, provided that if the
undisputed amount exceeds $100,000.00, [***] shall use
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commercially reasonable efforts to pay such amount within ten (l0) Business Days of receipt of
the invoice, by electronic transfer of immediately available funds to an account designated by
[***]. [***] and [***] shall meet and negotiate in good faith to resolve payment of any disputed
amounts within sixty (60) days following [***]s receipt of the invoice, failing which [***] may
exercise any rights available to it under Applicable Law.
(c) [***] shall bear the cost of the [***] used by [***] prior to and in
connection with this Program.
(d) Program Expenses incurred after the Effective Date for modification of the design of the
Prepaid Cards or the design of documents used in the issuing or servicing of any Prepaid Card,
including changes to the colors, logos or Marks used therein, that are requested by a Party (other
than changes required by Applicable Law or a Network Providers rules, for which Bank shall be
responsible), shall be borne by the Party making the request; provided, however, that the Parties
shall share mutually the cost of modifications that the Parties agree are (i) necessary or
appropriate to correct or improve the Program and (ii) not attributable to a Partys failure to
perform its obligations under this Agreement.
(e) As between [***] and [***], [***] shall be responsible for Program
Expenses associated with the sale and servicing of the Reload Packs and POS Loads, including,
without limitation, all Load Program fraud; provided, however, that [***] shall be
responsible for all costs that result from fraud, gross negligence or willful misconduct of
[***] that is facilitated by [***]. [***] may invoice
[***] for such costs, in which case, [***] will pay [***] all
undisputed invoiced amounts within thirty (30) days of receipt of the invoice, provided that if the
undisputed amount exceeds $100,000.00, [***] shall use commercially reasonable efforts
to pay such amount within ten (10) Business Days of receipt of the invoice, by electronic transfer
of immediately available funds to an account designated by [***]. Green Dot and
Retailer shall meet and negotiate in good faith to resolve payment of any disputed amounts within
sixty (60) days following [***]s receipt of the invoice, failing which [***]
may exercise any rights available to it under Applicable Law.
ARTICLE IV
THE GD NETWORK AND LOAD PROGRAM
4.1 General.
Green
Dot operates the Green Dot® Financial Network (the GD Network) in which
participating merchants (GD Merchants) process point-of-sale loads to stored value cards
and prepaid cards in transactions where such cards are swiped through electronic terminals
(POS Load), and sell Reload Packs that can be used by purchasers to transfer funds to
stored value cards and prepaid cards, to pay bills with participating billers and to make transfers
to other payees participating in the GD Network (Reload Pack Sales). The Parties desire
that Cardholders and other individuals be able to participate in POS Loads and Reload Pack Sales in
the GD Network at participating GD Merchants, including in transactions at Retailers
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Participating Stores involving a POS Load to a Temporary Prepaid Card or a Permanent Prepaid
Card issued by Bank.
4.2 Marketing Reload Packs.
(a) Green Dot hereby grants to Retailer a non-exclusive right to market, promote, distribute
and sell Reload Packs and POS Loads as a member of the GD Network. As a member of the GD Network,
Retailer shall stock and sell Reload Packs at Participating Stores in such quantities as Green Dot
and Retailer may agree upon from time to time.
(b) Solely in connection with the marketing of Reload Packs and POS Loads, Retailer hereby
consents to Green Dots use of the name Wal-Mart, and the listing of Participating Store
locations, on Green Dots website in order to direct consumers to GD Network locations; provided,
however, that each use of the name Wal-Mart is subject to the prior written approval of Retailer.
Green Dot will not use the Retailer Marks, or modify the name Wal-Mart, without Retailers prior
written consent.
4.3 Sale of Reload Packs
(a) Green Dot shall provide Retailer with such amounts of Green Dots display, point of sale
materials, shelf-packaging, card mailers, inserts, marketing and promotional materials for Reload
Packs as Green Dot and Retailer shall agree upon from time to time in writing (Load Program
Promotional Materials). The cost of the Load Program Promotional Materials shall be borne by
Green Dot, except to the extent paid for from the Program Marketing Fund as mutually agreed by the
Parties in writing (e-mail will suffice). Green Dot will be responsible for payment of all costs
associated with manufacturing, printing, and delivering Reload Packs. If Retailer develops or
designs its own marketing materials for the sale or promotion of Reload Packs or the GD Network,
Retailer agrees that all marketing materials developed by it or otherwise containing the trade
name, trademarks or other intellectual property rights of Green Dot, or any payment association,
must be approved in writing by Green Dot prior to use, such approval not to be unreasonably
withheld. Subject to Section 4.2(b), Green Dot shall not be required to obtain Retailers approval
for any Load Program Promotional Materials for the sale of Reload Packs at GO Merchant locations
other than Participating Stores.
(b) Retailer shall sell Reload Packs in Participating Stores, and shall [***] to Green Dot. Retailer may
sell Reload Packs only for cash (including [***]) or by way of debit card payment. [***] bears [***] with
[***]. Green Dot shall be solely responsible for remitting
funds to the appropriate Green Dot payees, including Bank in the case of a Prepaid Card load.
(c)
Green Dot shall [***] on the sale of all Reload Packs by Retailer
during the preceding month, in accordance with
Schedule 4.3(c)
([***]). [***] shall be payable monthly in accordance with the
settlement procedures in Article VI.
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4.4 POS Loads.
(a) All POS Loads at Participating Stores shall be money transfers in the GD Network. POS
Loads and Reload Pack Sales at Participating Stores shall be conducted in accordance with the
Operating Procedures for the Load Program, as may be revised from time to time by mutual agreement
of the Parties. A current set of such Operating Procedures are attached hereto as Schedule
4.4. In the event of a conflict between the provisions of this Agreement and the provisions of
the Operating Procedures for the Load Program, the provisions of this Agreement shall prevail.
(b) Bank shall establish and charge a fee to the Cardholder for the issuance of a Temporary
Prepaid Card, and for a POS Load to a Prepaid Card at a Participating Store, and shall be solely
entitled to receive such fees from a Cardholder. No Party shall charge a fee to a Cardholder in
connection with a POS Load to a Temporary Prepaid Card, and Retailer and Green Dot shall not charge
a fee to a Cardholder in connection with a POS Load to a Permanent Prepaid Card at a Participating
Store. Retailer shall collect the amount of any POS Loads at a Participating Store, together with
related fees imposed by Bank for the issuance of a Temporary Prepaid Card or a POS Load to a
Prepaid Card, and settle the same directly with Green Dot pursuant to Article VI.
(c) Retailer shall become obligated to settle with Green Dot the amount of any POS Load at a
Participating Store and the related fees imposed by Bank or Green Dot in the transaction upon
authorization of the transaction. Bank shall be responsible for obtaining settlement from Green
Dot for POS Loads at Participating Stores and related Bank fees with respect to Prepaid Cards.
Bank also shall be responsible for the compensation (if any) to Green Dot for Cardholders use of
the Green Dot Network for POS Loads to Prepaid Cards issued by Bank.
(d) [***] shall pay [***] each POS Load to a Permanent Prepaid Card at
a Participating Store ([***]) as set forth Schedule 4.4, which
[***] shall be payable monthly in accordance with the settlement procedures in Article VI. [***]
shall have no responsibility for paying [***] for any charges imposed by
[***] on [***] for Cardholders use of the GD Network in POS Loads; provided, however, that the
foregoing shall not relieve [***] of its settlement obligations under this Agreement for
collection of fees imposed by [***] in connection with Reload Pack Sales.
(e) Notwithstanding the foregoing, but subject to Section 14.11, Bank shall not be required to
allow Cardholders to use the GD Network for POS Loads to Prepaid Cards if continuation of such
transactions presents a material risk to Bank of substantial financial loss (e.g., in the
case of Green Dots material failure to settle such transactions with Bank) or substantial
reputational harm (e.g., in the case of Green Dots substantial failure to comply with
Applicable Law).
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4.5 Appointment of Retailer as Green Dots Limited Agent.
[***] shall serve as the [***] of [***] solely for the limited purpose of (i) marketing
and selling Reload Packs at Participating Stores and remitting Reload Pack Funds to Green Dot, (ii)
remitting POS Load Funds to Green Dot in connection with POS Loads at Participating Stores, and
(iii) performing such related services as Green Dot and Retailer may agree upon from time to time,
as described more particularly in this Agreement and in the Appointment Agreement attached as
Schedule 4.5. In the event of a conflict between the provisions of this Agreement and the
provisions of the Appointment Agreement, the provisions of this Agreement shall prevail. Green Dot
shall take such actions, and shall execute such documents, as may be necessary to register such
appointment with state regulatory authorities and/or to qualify Retailer for exemptions under
applicable licensing statutes and regulations. Retailer shall transmit to Bank the GD Network
Data, the Reload Pack Funds and POS Load Funds in an accurate, timely and complete manner and in
accordance with the provisions of this Agreement.
4.6 Intentionally Omitted.
4.7 Representations and Warranties.
In order to induce the other party to enter into this Agreement and participate in the
Program, each of Green Dot and Retailer, as applicable, makes the following representations and
warranties to the other as of the Effective Date and at all times thereafter, with the exception of
the representation in Section 4.7(f), which is made on the Effective Date:
(a) Corporate Existence. Retailer or Green Dot, as the case may be, represents and
warrants that it (i) (x) with respect to Retailer, is a corporation or limited partnership, as the
case may be, duly organized, validly existing, and in good standing under the laws of, in the case
of Wal-Mart Stores, Inc., the state of Delaware; in the case of Wal-Mart Stores Texas L.P., in the
state of Texas; in the case of Wal-Mart Louisiana, LLC, in the state of Delaware; in the case of
Wal-Mart Stores East, Inc., the state of Arkansas; and in the case of Wal-Mart Stores East, L.P.,
the state of Delaware, and (y) with respect to Green Dot, is a Delaware corporation duly organized,
validly existing, and in good standing; (ii) is duly qualified and in good standing under the laws
of each jurisdiction where its ownership or lease of property or the conduct of its businesses
require such qualification, except to the extent the failure to be so qualified or in good standing
would not have a material adverse effect on its ability to conduct the Program; (iii) has the
requisite corporate power and authority and the legal right to own and operate its properties, to
lease the properties it operates under lease, and to conduct its businesses as now conducted and
hereafter contemplated to be conducted; (iv) has all necessary licenses, permits, consents, or
approvals from or by, has made all necessary notices to all governmental authorities having
jurisdiction in the states in which Participating Stores are located, to the extent required for
such current ownership and operation or as proposed to be conducted, except to the extent that the
failure to have any of the foregoing would not have a material adverse effect on its ability to
conduct the Program; and (v) is in compliance with its certificate of incorporation, bylaws and/or
other organizational documents.
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(b) Corporate Power, Authorization; Enforceable Obligation. Retailer or Green Dot, as
the case may be, represents and warrants that the execution, delivery, and performance of the
Agreement and all instruments and documents to be delivered thereunder, (i) is within its corporate
power; (ii) has been duly authorized by all necessary or proper corporate action, including the
consent of shareholders where required; (iii) does not and will not contravene any provisions of
its certificate of incorporation, bylaws and/or other organizational documents; (iv) will not
violate any Applicable Law; (v) will not conflict with or result in the breach of, or constitute a
default under any indenture, mortgage, deed of trust, lease, agreement, or other instrument to
which it is a party or by which it or any of its assets or property are bound; and (vi) does not
require any filing or registration with, or the consent or approval of, any governmental body,
agency, authority, or any other Person which has not been made or obtained previously. Each party
further represents and warrants that the Agreement has been duly executed and delivered and
constitutes a legal, valid, and binding obligation enforceable against it in accordance with its
terms.
(c) Solvency. Retailer or Green Dot, as the case may be, represents and warrants that
it is Solvent.
(d) No Conflicts. Retailer or Green Dot, as the case may be, represents and warrants
that it is not in default in any material respect of any material contract, lease, agreement, or
other instrument (including with respect to Retailer, any arrangements with third parties to sell
financial services of such third parties), to which it is a party nor has it received any notice of
default under any such material contract, agreement, lease or other instrument, other than defaults
which would not have a material adverse effect on its ability to conduct the Load Program.
(e) No Burdensome Restrictions. Retailer or Green Dot, as the case may be, represents
and warrants that no contract, lease, agreement, or other instrument to which it is a party or by
which it is bound materially and adversely affects its ability to conduct the Load Program.
(f) No Legal Restrictions. Retailer or Green Dot, as the case may be, represents and
warrants as of the Effective Date that no provision of Applicable Law materially and adversely
affects its ability to conduct the Load Program in the states in which Participating Stores are
located.
(g) Information Correct. Retailer or Green Dot, as the case may be, represents and
warrants that all information furnished by it to the other party for purposes of or in connection
with the Agreement or any information hereafter so furnished, is true and correct in all material
respects and no such information omits to state a material fact necessary to make the information
so furnished not misleading. There is no fact known to it which it has not disclosed to the other
party which could materially and adversely affect its financial condition, business property or
prospects.
(h) No Event of Default. Retailer or Green Dot, as the case may be, represents and
warrants that no Event of Default with respect to it has occurred and is continuing.
(i) Green Dot Marks. Green Dot (i) is the owner of or has the right to use the GD
Marks and all other intellectual property licensed by Green Dot to Retailer hereunder and (ii) has
the right, power and authority to license to Retailer and authorized designees the use of the GD
Marks and such property as set forth herein. Green Dot further represents and warrants that the
use of the GD Marks and other intellectual property by said licensees as contemplated herein will
not violate any Applicable Law or infringe upon the rights of any third party.
(j) Retailer Marks. Retailer (i) is the owner of or has the right to use the Retailer
Marks and all other intellectual property licensed by Retailer to Green Dot hereunder and (ii) has
the right, power and authority to license to Retailer and its Affiliates and authorized designees
the use of the Retailer Marks and such property as set forth herein. Retailer further represents
and warrants that the use of the Retailer Marks and other intellectual property by said licensees
as contemplated herein will not violate any Applicable Law or infringe upon the rights of any third
party.
(k) Data Storage and PCI Compliance. To the extent that Green Dot stores any
Nonpublic Personal Information or Program Information in connection with this Agreement, such
information is stored solely at locations within the United States, unless otherwise permitted by
the other Parties. Green Dot further represents and warrants that it and its vendors will at all
times during the Term of this Agreement comply with any Payment Card Industry requirements on the
handling or storage of data that may be established by applicable Network Providers to the extent
such requirements apply to the activities of Green Dot (or its vendors) with respect to the
Program.
(l) Compliance with Law. Green Dot represents and warrants that (i) all Reload Packs
and POS Loads, and all related documentation, terms (including fees assessed by Green Dot), and
disclosures comply with Applicable Law; (ii) the GD Network, and Green Dots operation thereof,
comply with Applicable Law.
4.8 Indemnification.
(a) Green Dot agrees to protect, indemnify, and hold harmless Retailer, its Affiliates, and
the shareholders, employees, officers, and directors of each of Retailer and its Affiliates, from
and against any and all Indemnified Losses arising out of, connected with or resulting from, or
arising out of, connected with or resulting from a complaint, claim or action which alleges:
(i) (A) the failure of any GD Network documentation, packaging or advertisements
(including, without limitation, Reload Pack documentation, packaging and advertisements) or
the Operating Procedures for the Load Program to comply with Applicable Law, or the failure
of Green Dot or its agents or independent contractors, if any, to comply with Applicable Law
in the exercise of Green Dots rights or the performance of Green Dots obligations set
forth in this Agreement, (B) the failure by Green Dot, or its agents or independent
contractors, if any, to comply with its obligations under this Agreement with respect to the
Reload Packs, POS Loads or the Load Program; and (C) any credit or other products and
services, including any documentation related thereto (other than those related to the
Program), offered or sold by Green Dot, or its
agents and independent contractors (including GO Merchants other than Retailer), to
Cardholders;
(ii) any transaction, contract, understanding, promise, representation or relationship,
actual, asserted, or alleged, between Green Dot and any Cardholder or any holder of a
prepaid card loaded through the GD Network (a GD Network Participant) relating to
a Reload Pack, a POS Load at a Participating Store or the Program;
(iii) any breach by Green Dot or its employees, agents or independent contractors of
any of the terms, covenants, representations, warranties, or other provisions contained (a)
in this Agreement with respect to the Load Program, a Reload Pack, a POS Load, or the GD
Network, (b) in the Appointment Agreement, or (c) in the Operating Procedures for the Load
Program, or (d) in any other instrument or document delivered by Green Dot to Retailer in
connection herewith or therewith;
(iv) any other act, or omission where there was a duty to act by Green Dot or its
employees, officers, directors, shareholders, agents or licensees or any independent
contractors hired by Green Dot, relating to a Prepaid Card, a Reload Pack, a POS Load or the
Load Program; or
(v) the failure of Green Dot to comply with any Applicable Law;
(vi) any and all advertising, promotions and marketing programs, documents or materials
conducted by or on behalf of Green Dot, other than references or descriptions of the Reload
Packs or POS Loads which have been approved in writing by Retailer prior to their use.
(vii) infringement or misappropriation of the Intellectual Property rights of any third
party in connection with use of the Green Dot Technology, Green Dot Owned Modifications,
Green Dot Created Technology or Green Dot IVR as permitted by, or used to provide services
in the Load Program.
provided that in no event shall (A) Green Dot be obligated to indemnify Retailer under this
Section 4.7(a) against any Indemnified Losses which result from the willful or negligent acts or
omissions of Retailer, or (B) Retailer be considered an agent or independent contractor of Green
Dot for purposes of determining Green Dots indemnity obligations for the conduct of Green Dots
agents or independent contractors.
(b) Retailer agrees to protect, indemnify, and hold harmless Green Dot, its Affiliates, and
the shareholders, employees, officers, and directors of each of them, from and against any and all
Indemnified Losses arising out of, connected with or resulting from, or arising out of, connected
with or resulting from a complaint which alleges:
(i) any false or misleading representation by Retailer to a Cardholder or GD Network
Participant relating to the Program or a Reload Pack or a POS Load;
(ii) any other act, or omission where there was a duty to act by Retailer or its
employees, officers, directors, shareholders, agents or licensees or any independent
contractors hired by Retailer, relating to a Prepaid Card, a Reload Pack, a POS Load or
the Load Program, provided, however, that any fraud described in Section 3.1(e) shall be
governed by such Section;
(iii) any breach by Retailer or any of its employees, agents or independent contractors
of any of the terms, covenants, representations, warranties, or other provisions contained
in this Agreement with respect to the Load Program, a Reload Pack, a POS Load, or the GD
Network, the Appointment Agreement, the Operating Procedures for the Load Program or any
other instrument or document delivered by Retailer to Green Dot in connection herewith or
therewith;
(iv) the failure by Retailer to comply with any Applicable Law;
(v) any and all advertising, promotions and marketing programs, documents or materials
conducted by or on behalf of Retailer, other than references or descriptions of the Reload
Packs or POS Loads which have been approved in writing by Green Dot prior to their use; or
(vi) infringement or misappropriation of the Intellectual Property rights of any third
party in respect of the Retailer Technology, Retailer Owned Modifications or Retailer
Created Technology.
provided that in no event shall (A) Retailer be obligated to indemnify Green Dot under this
Section 4.7(b) against any Indemnified Losses which result from the willful or negligent acts or
omissions of Green Dot, or (B) Green Dot be considered an agent or independent contractor of
Retailer for purposes of determining Retailers indemnity obligations for the conduct of Retailers
agents or independent contractors.
(c) Notice. Green Dot and Retailer shall promptly notify the other of any claim,
demand, suit or threat of suit of which it becomes aware (except with respect to a threat of suit
either party might institute against the other) which may give rise to a right of indemnification
pursuant to this Agreement; provided that failure to provide such notice shall not affect
the obligations of the Party from whom indemnification is sought, except to the extent that the
indemnifying Party shall have been materially prejudiced by such failure. The indemnifying Party
will be entitled to participate in the settlement or defense thereof and, if the indemnifying party
elects, to take over and control the settlement or defense thereof with counsel satisfactory to the
indemnified Party. In any case, the indemnifying Party and the indemnified Party shall cooperate
(at no cost to the indemnified party) in the settlement or defense or any such claim, demand, suit
or proceeding.
(d) Survival. The provisions of this Section 4.8 shall survive the Agreement
Termination Date and the Final Wind-Down Date.
4.9 Communication with Cardholders.
Green Dot shall not communicate with Cardholders using Green Dots name or on its own behalf
in connection with the Card Program or POS Loads without the prior written approval of Bank and
Retailer; provided, however, that Green Dot will communicate with
Cardholders only in its own name with respect to the GD Network including, without limitation,
with respect to the Green Dot IVR used in connection with the Load Program, the web based
activation of Reload Packs and POS Loads and the GD Network store locator.
4.10 Intermediary Services.
(a) Bank agrees to serve in the limited capacity as intermediary for transmitting between
Retailer and Green Dot: (i) data regarding Reload Pack Sales by Retailer (Reload Pack
Data), and funds relating to such sales (Reload Pack Funds), (ii) data regarding POS
Loads at Retailers Participating Stores (POS Load Data) and funds relating to such POS
Loads at Participating Stores (POS Load Funds), (iii) the Daily Report described in
Section 6.1, and (iv) [***] as described in Section 6.3, in each case in accordance with the
procedures agreed upon from time to time in writing by the Parties. The foregoing transmission of
Reload Pack Data and POS Load Data (collectively, GD Network Data), Reload Pack Funds and
POS Load Funds (collectively, GD Network Funds), and such [***] is sometimes
referred to herein as the Intermediary Services, and shall be integrated into the systems
of the Parties in a manner mutually agreed upon by the Parties to reduce administrative burdens on
Retailer.
(b) Except as expressly provided in this Agreement, Banks sole obligation with respect to
Retailers participation in GD Network transactions shall be to transmit GD Network Data and GD
Network Funds between Retailer and Green Dot in an accurate, timely and complete manner and in
accordance with the provisions of this Agreement. Bank shall not be responsible for the accuracy
or completeness of GD Network Data received from Retailer or Green Dot or for the payment of
amounts owing between Retailer and Green Dot with respect to Reload Pack Sales or POS Loads at
Participating Stores to the extent that such amounts are incorrect or not received by Bank from
Retailer. Retailer shall have no obligation to compensate Bank for providing Intermediary
Services.
(c) Notwithstanding the foregoing, but subject to Section 14.11, Bank may terminate providing
Intermediary Services if continuation of providing such services presents a material risk to Bank
of substantial loss (e.g., in connection with material settlement failure by Green Dot) or
substantial reputational harm (e.g., in connection with failure of Green Dot to comply with
Applicable Law), provided that, in the event of any such termination, Retailer may terminate this
Agreement by sending written notice of termination to Bank, in which case Bank and Retailer shall
have the right to find a Green Dot Successor in accordance with the provisions of Section 14.11.
4.11 Emergency Suspension.
(a) In the event of an immediate regulatory change or a governmental action which, in Green
Dots commercially reasonable judgment, may necessitate a suspension of Reload Pack Sales or POS
Loads at Participating Stores in order to prevent a violation of Applicable Law, Green Dot shall
provide fax or written notice to the other Parties, followed by a telephone confirmation,
describing the nature of the change or action. The Parties shall, within 24 hours, meet to discuss
how to address such change or action and shall determine whether to suspend Reload Pack Sales and
POS Loads at Participating Stores within all affected
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Participating Stores. If the Parties decide to suspend sales of Reload Packs and POS Loads at
Participating Stores (an Emergency Suspension Event), Retailer shall effectuate such
suspension within 24 hours of such decision, and the Parties shall work together to determine a
solution to permit the sale of Reload Packs and POS Loads.
(b) Upon the occurrence of an Emergency Suspension Event, the Parties will use commercially
reasonable efforts to resume the Reload Pack Sales or POS Loads at the affected Participating
Stores within sixty (60) days from commencement of the Emergency Suspension Event. If the Parties
are unable to resume the such sale of Reload Packs and/or POS Loads at Participating Stores during
this sixty (60) day period, after using commercially reasonable efforts to do so, the Parties shall
meet to determine in good faith the manner in which the Program will be modified with respect to
the sale of Reload Packs and/or POS Loads at Participating Stores, or alternatives to such sales
and loads, at the affected Participating Stores, while minimizing the risk of the actual or
potential violation of Applicable Law that gave rise to the Emergency Suspension Event; provided,
that (i) nothing in the Agreement shall obligate a Party to agree to the resumption of Reload Pack
Sales or POS Loads at affected Participating Stores without its prior written consent if the event
giving rise to the Emergency Suspension Event continues, (ii) if the Parties are unable to agree to
the manner in which the Program will be so modified within sixty (60) days after anyone Party first
requests in writing that the Parties negotiate, then, each Party shall have the right to terminate
the Program as to the Participating Stores affected by the Emergency Suspension Event, in which
case such Stores shall no longer be Participating Stores, by providing at least sixty (60) days
prior written notice to the other Parties, and (iii) in the event the Emergency Suspension Event
ceases during the Term, the Parties will use commercially reasonable efforts to resume the Reload
Pack Sales or POS Loads at the affected Participating Stores.
(c) Retailer will provide to Green Dot the name or names and 24 hour contact information for
Retailer personnel with the authority and ability to immediately investigate and take action with
respect to a potential breach of security or fraud related to the Reload Pack Sales or POS Loads at
any Participating Store. Green Dot shall notify such contact(s) and Bank if it, in its
commercially reasonable discretion, determines that a potential breach of security or event of
fraud has occurred or is occurring. Retailers emergency contact shall take immediate action to
investigate and remedy any such event.
ARTICLE V
RETAILER OBLIGATIONS
5.1 Retailer Acceptance of Prepaid Cards.
Retailer will obtain authorization, settlement and other services relating to Retailers
acceptance of Prepaid Cards issued from the financial institution that provides Retailer such
services in connection with other prepaid cards participating in the systems operated by, among
other Persons, the Network Providers (Network Acquirer), and the terms and conditions on
which Retailer accepts and settles Prepaid Cards, and Retailers obligations with respect to any
chargeback or representment of such transactions, shall be governed exclusively by the applicable
agreement between Retailer and its Network Acquirer (Acquirer Agreement). At all times
during this Agreement, Retailer agrees to maintain an Acquirer Agreement with a
Network Acquirer and to accept Prepaid Cards issued by Bank in accordance with such Acquirer Agreement
and requirements of the Network Providers. Retailer shall be solely liable for performance of its
obligations under the Acquirer Agreement, including [***] of [***] and [***] by
[***], provided that the foregoing shall not relieve Bank or Green Dot from liability
for breaching this Agreement.
5.2 [***]
In consideration for marketing and distributing the Temporary Prepaid Cards on behalf of Bank
in Participating Stores, Bank shall [***] in accordance with the Schedule
5.2 attached hereto for each Temporary Prepaid Card issued by Bank in the Program
([***]). The amount of [***] will be paid monthly in accordance with the settlement procedures set forth in Article
VI.
5.3 Payroll Check Loading Fee.
For each POS Load to a Permanent Prepaid Card with funds from a payroll check cashed in a
Store, [***] shall pay to [***] a fee, in the amount of $[***] or as otherwise agreed
upon from time by [***] and [***] in writing, to partially reimburse [***] for its waiver of the
fee that it would otherwise impose on the Cardholder in connection with the transaction.
ARTICLE VI
SETTLEMENT
6.1 Settlement Procedures.
(a) Retailer will transmit to Bank the GD Network Data in real time upon completion of the
applicable transaction at Retailer, and Bank will receive and promptly process such data to Green
Dot. On each Business Day, Bank (on behalf of Green Dot as part of the Intermediary Services) will
send Retailer a report (Daily Report) that contains, for the period since the last Daily
Report, the following information with respect to amounts that Retailer is obligated to settle with
Green Dot in the GD Network pursuant to this Agreement: (i) the gross aggregate amount of all GD
Network Funds; (ii) the aggregate gross amount of all Prepaid Card Fees assessed by Bank in
connection with the issuance of Temporary Prepaid Cards or POS Loads to Permanent Prepaid Cards at
Participating Stores; and (iii) the aggregate gross amount of all fees imposed by Green Dot for the
purchase of Reload Packs from Retailer (the sum of (i), (ii) and (iii), the Gross Settlement
Amount). That portion of the Gross Settlement Amount that is attributable to transactions
involving Cardholders to whom Bank has issued Prepaid Cards shall be settled between Green Dot and
Bank outside of the scope of this Agreement.
(b) Bank, on behalf of Green Dot and as part of the Intermediary Services, shall deliver to
Retailer the Daily Report for a Business Day, and any non-Business Days following the last Business
Day, by 9:00 a.m. Central Time on [***]. Upon Retailers receipt of the Daily
Report, Retailer shall return automatically to Green Dot (through Bank) a report based on the Daily
Report, in a format mutually agreed upon by the Parties, that will be used for
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purposes of initiating the settlement transfer with respect to amounts covered by the Daily
Report. Within thirty (30) days of delivery of a Daily Report, any party may deliver to the other
parties a request for adjustment to the amounts paid pursuant to the Daily Report and sufficient
documentation to support such adjustment. Bank, as part of the Intermediary Services, shall apply
any undisputed adjustment to a Daily Report within [***] of receipt of a request for
adjustment from Retailer or Green Dot, as applicable, or from delivery of a notice of adjustment to
Retailer or Green Dot. The parties shall work together in good faith to resolve any disputes
regarding adjustments and to automate the adjustment process.
(c) All amounts payable under this Section 6.1 by Retailer to Green Dot shall be paid, net of
any sales or other taxes, in immediately available funds, via reverse wire transfer initiated by
Bank (as part of its Intermediary Services) from an account maintained by Retailer, based on the
Daily Report provided to Retailer and the related report provided back by Retailer. If the Daily
Report is received by Retailer prior to 9:00 a.m. Central Time on a Business Day, Bank will
initiate the reverse wire transfer for the Gross Settlement Amount not later than 11:00 a.m.
Central Time [***]. If the Daily Report is received by Retailer after 9:00 a.m. Central
Time on a Business Day, Bank will initiate such reverse wire transfer not later than 9:00 a.m.
Central Time [***]. [***] the [***] Bank receives funds in the reverse wire transfer
from Retailers account, Bank (as part of its Intermediary Services) will initiate a wire transfer,
in the amount of such funds received from Retailer, to an account established by Green Dot for
settlement of transactions in the GD Network.
(d) After the number of Participating Stores exceeds [***], Retailer
will maintain a deposit with Bank in an amount equal to the average daily volume of POS Loads to
Prepaid Cards; such average shall be determined each calendar month based on the POS Loads to
Prepaid Cards for each day in the month, and any increase or decrease in the required balance of
the deposit shall be effective on the third (3rd) Business Day of the next calendar month. Bank
shall promptly return the principal balance of such deposit account to Retailer upon termination of
this Agreement and the processing of POS Loads to Prepaid Cards through the GD Network. Bank shall
not be required to pay to Retailer any interest on funds maintained in the deposit account. For
the avoidance of doubt, such deposit is not intended as security for payment of any obligations due
Green Dot or Bank from Retailer.
(e) Payment by Retailer to Bank of any settlement amounts due Green Dot from Retailer under
this Agreement pursuant to this Section 6.1 shall satisfy Retailers obligations to Green Dot with
respect to such amounts.
6.2 Separateness.
The Program established under this Agreement and the Consumer Credit Card Program shall be
treated as separate, independent programs, and any transactions or information, payment of fees and
expenses and settlements communicated between Retailer and Bank shall be done on a separate basis
as between the two programs.
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6.3 [***]
No later than the fifteenth (15th) Business Day of each month, (i) Bank shall [***] the
[***] for Temporary Prepaid Cards issued during the
previous month, and (ii) Green Dot shall [***] for Reload
Pack Sales and the [***] for POS Loads to Permanent Cards, in each case, at
Participating Stores, during the previous month. Retailer acknowledges that Bank may, as part of
the Intermediary Services, forward to Retailer on Green Dots behalf, [***] by Green
Dot [***]. [***] by Bank and Green Dot shall be accompanied by a
statement of the transactions for which the [***], as mutually agreed upon by the
Parties, and shall be made by [***] to the [***] by [***] in [***] to the
[***] the [***]. Bank and Green Dot shall be [***] with respect to any such
[***]
that arose from
[***] customers by Bank or Green Dot, respectively, within thirty (30) days
following the date of the Temporary Prepaid Card sale, Reload Pack Sale or POS Load to a Permanent
Card at a Participating Store, as applicable.
6.4 Other Payments.
A Party may invoice another Party monthly for all other amounts, if any, payable to it by such
other Party pursuant to this Agreement which are not otherwise paid in connection with the
settlement procedures in Section 6.1, other than amounts owed to pursuant to Article XV, and for
which no payment date is provided herein, and the invoiced Party shall pay the other party within
thirty (30) days after the date of receipt of such invoice. Any such payments shall be made by
wire transfer to an account designated in writing by the invoicing party from time to time.
ARTICLE VII
MARKETING FUND/PROGRAM PROMOTION
7.1 Start-up Costs.
In addition to any amounts contributed to the Program Marketing Fund pursuant to Section 7.2,
Retailer, Bank and Green Dot each shall contribute $[***] to the Program Marketing Fund
no later than thirty (30) days following the Effective Date, in an effort to support the start-up
of the Program. The Parties shall use commercially reasonable efforts to secure a contribution to
the Marketing Fund of at least $[***] from one or more Network Providers; provided that,
notwithstanding anything else contained herein, any such contributions shall be used exclusively to
promote the Program unless otherwise agreed by the Parties. The Parties each acknowledge that
Visas agreement to make a contribution to the Marketing Fund is subject to the requirements set
forth in Schedule 7.1, agree that the Program shall be subject to such requirements, and
agree to comply with such requirements.
7.2 Program Marketing Fund.
(a) In order to promote the Program, Bank will establish and administer a marketing fund (the
Program Marketing Fund), as agreed upon by the parties, pursuant to this
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Section 7.2. At least once each month, Bank, Retailer and Green Dot shall meet to plan
expenditures from the Program Marketing Fund. The funds in the Program Marketing Fund shall be
contributed towards the following costs and expenses relating to: (i) in-Store marketing items
(signage and displays), and out of Store marketing items (advertising and related creative and
production costs) (including, in each case, the cost of research, preparation, design, printing,
customization and delivery of such marketing items), (ii) [***] in excess of
[***], and (iii) wind-down of the Program, as described in Section 14.4, provided that,
during the wind-down, Bank shall not use funds in the Program Marketing Fund to pay for the cost of
communicating with Cardholders about a new product or re-branding Prepaid Cards. The funds in the
Program Marketing Fund may be used for any other purpose for which Bank, Retailer and Green Dot
mutually agree in writing (e-mail will suffice).
(b) On the tenth (10th) Business Day following the end of each month during the first
one-hundred and eighty (180) days following the Commencement Date, Bank will credit to the Program
Marketing Fund $[***] for each transaction in which Retailer accepts a Prepaid Card
issued by Bank as payment for a Purchase within Participating Stores; provided that, thereafter
during the remainder of the Term, such amount credited shall be adjusted to equal [***],
rather than $[***].
(c) The Parties agree that the Program Marketing Fund shall only incur a deficit if such
deficit and the amount thereof are mutually agreed upon by Bank, Green Dot and Retailer and that
such deficit shall only be outstanding for a maximum of [***]. If any
deficit is outstanding after such [***], [***] shall pay to [***] for deposit in
the Program Marketing Fund the amount of any such remaining deficit.
(d) [***] funds remaining in the Program Marketing Fund after completion of the
wind-down of the Program, as described in Section 14.5, has occurred and after all obligations of
the Program have been satisfied, shall be paid to [***].
7.3 Promotion of Program.
(a) Retailer agrees to promote the Program, including providing training to appropriate
employees regarding compliance with the Operating Procedures for the Card Program, the Operating
Procedures for the Load Program and the operation of Retailers electronic communication system
with Bank.
(b) Retailer shall display and make available, at all Participating Stores, Temporary Prepaid
Cards to be used in connection with the Program. Subject to Banks approval, Retailer shall
determine the manner in which the Temporary Prepaid Cards will be displayed to promote the Program,
provided that (i) in no event shall [***] be [***] or [***] (A) [***],
or (B) [***], and (ii) at a minimum, [***]
with [***], shall be [***] and [***] at [***] as set forth
[***], and, thereafter, shall be [***] and [***] within Participating Stores in a commercially reasonable manner and in
compliance with the requirements of Schedule 7.1. Retailer will use good faith
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efforts to ensure that all materials provided to customers are the correct and most recent
materials provided by Bank. No Prepaid Card Documentation shall be publicly distributed or
disseminated without the prior written consent of Bank. Retailer may not, without Banks prior
written consent, use Banks name or logo type (or the name or logo type of any Affiliate of Bank)
in any advertisement, press release or promotional materials. Banks prior written approval of any
terms for any promotion is not intended to be and will not be construed to be an approval of any
materials used in advertising or solicitation participation in such promotions other than with
respect to such approved terms.
(c) Bank agrees to develop [***] for the [***] to be included in certain decline letters issued under the Consumer Credit Card
Program as the parties may mutually agree upon. The cost of producing such inserts shall be paid
[***].
(d) Retailer will comply with the security procedures with respect to storage, display and
activation of Temporary Prepaid Cards as set forth in Schedule 7.3(d).
ARTICLE VIII
PROGRAM INFORMATION
8.1 Privacy Matters.
(a) Subject to Section 8.2(j), but notwithstanding any other provision of this Agreement,
Retailer, Green Dot and Bank shall only use, maintain and disclose personally identifiable
information collected in connection with the Program about Cardholders, in their capacity as such,
or Applicants for Cards (Nonpublic Personal Information) in compliance with the Act, the
Regulations, other Applicable Law, and in accordance with the Privacy Policy governing the Program,
attached as part of Schedule 1.5 (the Privacy Policy). The term Nonpublic
Personal Information shall include nonpublic personal information as such term is defined in Title
V, Subtitle A of the Gramm-Leach-Bliley Act, 15 U.S.C. 6801 et seq. (as it may be amended from time
to time, the Act) and the regulations issued by Banks regulator pursuant to the Act (as
the same maybe amended from time to time, the Regulations). Notwithstanding any other
provision of this Agreement, Retailer, Green Dot and Bank shall not use, maintain or disclose
Nonpublic Personal Information in any manner which is not in accord with the Act, Regulations,
other Applicable Law (including applicable state laws) and the Privacy Policy. Bank agrees that it
will not change the Privacy Policy to be more restrictive as to information Bank shares with
Retailer, or Retailers use of such information shared, except to the extent Bank reasonably
believes such change is required by Applicable Law. Retailer, Green Dot and Bank will each ensure
that persons to whom it transfers Nonpublic Personal Information will use, maintain or disclose
such information only in accordance with the Act, the Regulations, other Applicable Law and the
Privacy Policy (it being understood that information transferred by Bank at Retailers request on
Retailers behalf will be considered transferred by Retailer and not by Bank). Retailer and Bank
will work together to revise the Privacy Policy and other documents as necessary to support the
opt-in system described in Section 8.1(c) below on the date that the system becomes operational.
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(i) Retailer will be responsible for compliance with the provisions of Article VIII of
this Agreement with respect to any third party to whom Nonpublic Personal Information is
transferred or made available by or solely on behalf of or for the benefit of Retailer,
including such information transferred or made available to a third party by Bank solely on
Retailers behalf, but excluding such information transferred or made available to Green Dot
by Retailer acting as Banks agent.
(ii) Bank will be responsible for compliance with the provisions of Article VIII of
this Agreement with respect to any third party to whom Nonpublic Personal Information is
transferred, other than Retailer, or made available by or solely on behalf of or for the
benefit of Bank, except where Bank is doing so solely on behalf of Retailer.
(iii) In any situation where information is transferred to a third party on behalf of
or for the benefit of both Retailer and Bank, the Retailer and Bank shall agree in advance
prior to the transfer which of them will be responsible for the third partys compliance
with Article VIII of this Agreement.
(iv) Green Dot shall not use, copy, sell, transfer, publish, disclose, display, or
otherwise make available Nonpublic Personal Information except as expressly permitted in
writing by Bank and Retailer.
(b) Bank, Green Dot and Retailer each represents and warrants that it is not currently using
or disclosing, and will not in the future use or disclose, Nonpublic Personal Information in a
manner, or for a purpose, not permitted under the Act, the Regulations, other Applicable Law, or
the Privacy Policy.
(c) If Retailer wishes to receive, use or disclose Nonpublic Personal Information in a manner
or in connection with a program not clearly permitted under the then current version of the Privacy
Policy, then Retailer shall first notify the Banks Vice President-for Privacy (or other senior
privacy officer as may be designated by Bank from time to time), with a copy to Banks legal
counsel. Retailer shall not receive the Nonpublic Personal Information, or implement any such new
or intended use or disclosure of Nonpublic Personal Information until the Privacy Policy has been
revised and implemented as required by Applicable Law or Bank has informed Retailer, in writing,
that revisions to the Privacy Policy are not required. For the avoidance of doubt, Bank shall not
in any event be obligated to make revisions to its Privacy Policy, or to send any such revised
Privacy Policy; provided that if Bank determines to do so, [***] shall pay [***]
associated with any such revised Privacy Policy. Notwithstanding anything to the contrary in this
Agreement, Bank shall cooperate with Retailer to develop a system to allow each applicant at the
time of enrollment to opt-in to authorize disclosure of Nonpublic Personal Information to Retailer
and its service providers for such purposes as Retailer may request. Bank shall provide an
estimate of the cost to develop the opt-on system no later than six (6) months after the Effective
Date and shall begin to develop the option system no later than thirty (30) days after the parties
mutually agree on the cost estimate. Bank shall complete development of the opt-in system no later
than one (1) year after the date Bank begins to develop the opt-in system. [***] shall pay for
all reasonable costs incurred by Bank in the development and operation of the opt-in system.
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(d) Retailer, Green Dot and Bank shall each implement appropriate administrative, technical,
and physical safeguards to (i) protect the security, confidentiality, and integrity of all
Nonpublic Personal Information, including Cardholder names, addresses, and Card numbers, in all
cases in accordance with the Act, the Regulations, and other Applicable Law; (ii) ensure against
any anticipated threats or hazards to the security or integrity of Nonpublic Personal Information;
(iii) protect against unauthorized access to or use of Nonpublic Personal Information or associated
records which could result in substantial harm or inconvenience to any Cardholder or Applicant; and
(iv) ensure the proper disposal of Nonpublic Personal Information. Retailer, Green Dot and Bank
shall also inform the other Parties as soon as possible of any security breach involving, or
unauthorized access to, Nonpublic Personal Information in the possession or control or such party,
including Nonpublic Personal Information in the possession or control of such partys service
providers. Such notification, if to the Bank, shall be made to Banks Vice President for Privacy
(or other senior privacy officer as may be designated by Bank from time to time) with a copy to
Banks legal counsel, and if to Retailer to Retailers Director of Information Security, and if to
Green Dot to its Chief Information Security Officer, with a copy to its General Counsel. The party
suffering the security breach shall pay all costs associated with providing any notice to
Cardholders or others related to such breach or unauthorized access, regardless of whether such
notice is required by the Act, the Regulations or other Applicable Law.
(e) Retailer will also ensure that any third party to whom Nonpublic Personal Information is
transferred or made available by or on behalf of Retailer signs a written contract with Retailer
(and in the case of any information transferred by Bank on Retailers behalf, also with Bank) in
which such third party agrees (i) to restrict its use of Nonpublic Personal Information to the use
specified in the agreement between the Retailer and the third party (which use must be in
conjunction with Retailers permitted uses of the information); (ii) to comply with Applicable Law
and the Privacy Policy; and (iii) to implement and maintain appropriate administrative, technical
and physical safe guards to protect the security, confidentiality and integrity of all Nonpublic
Personal Information as provided with respect to Retailer and Bank in paragraph (d) above.
Furthermore, such third party must agree in writing to notify Retailer as soon as possible of any
security breach involving, or unauthorized access to, Nonpublic Personal Information.
Additionally, Retailer will only transfer or make available to such third party such Nonpublic
Personal Information as is reasonably necessary for the third party to carry out its contemplated
task.
(f) It is the intention of Retailer and Bank that they be able to use and share information as
broadly as possible as permitted by Applicable Law to foster their relationships with customers,
Cardholders and applicants, while respecting and honoring their privacy rights. Accordingly,
notwithstanding the other provisions of this Agreement, neither Bank nor Retailer (nor any of their
respective Affiliates) shall, and none of them shall be obligated to, take any action that any of
them (or their respective Affiliates) believes in good faith would violate, or is reasonably likely
to cause any of them to violate, Applicable Law or the Privacy Policy. Neither Bank nor Retailer
(nor any of their respective Affiliates) shall, and none of them shall be obligated to, take any
action that causes Bank or Retailer (or any of their respective Affiliates) to become a consumer
reporting agency as such term is defined in the federal Fair Credit Reporting Act or any similar
entity under similar state law.
(g) Each Party will indemnify, defend and hold harmless the other Parties from and against any
suits, actions, judgments, settlements, costs, expenses (including reasonable attorneys fees)
arising out of any breach by it of the provisions of this Article, or the activities, acts or
omissions of any third party to whom Nonpublic Personal Information is transferred or made
available as described in Section 8.1(a)(i), (ii) and (iii).
8.2 Ownership and Use of Cardholder Information and Retailer Customer Information.
(a) The Parties recognize that Cardholders are customers of both Retailer and Bank, and thus,
each such Party has certain ownership and use rights in the information relating to Cardholders.
The Parties further recognize that Cardholders are not customers of Green Dot with respect to the
Card Program.
(b) Bank and Retailer may each collect, and shall each own transaction information and related
transaction documentation pertaining to Prepaid Card transactions occurring at Stores. Except as
set forth in this Section 8.2, Bank will be the sole and exclusive owner of all other transaction
information involving Cards, including transaction information and documentation pertaining to
transactions occurring at locations other than Stores (Cardholder Information). Bank
will provide aggregate information to Retailer upon request summarizing, on an aggregate level,
transaction information occurring at locations other than Stores. Retailer and Bank jointly own,
to the extent permitted by Applicable Law, the identification information (including names and
addresses) about Cardholders (Identification Information). The Cardholder Information,
the Identification Information and information derived therefrom, are (collectively referred to as
Program Information.
(c) (i) Neither Bank nor its Affiliates, nor Retailer or its Affiliates, shall sell Program
Information except in connection with a sale or wind down of Prepaid Cards and their related
relationships with Cardholders (if any) as provided in Article XIV; (ii) neither Bank nor its
Affiliates shall disclose or use Program Information except in connection with its administration
and operation of the Program, its exercise of its rights under this Agreement, or otherwise as
expressly provided in Sections 8.2(c) and 8.2(d); (iii) neither Bank nor its Affiliates may use or
disclose Program Information to market products and services of Bank, its Affiliates, or of third
parties, without Retailers prior written consent; (iv) without obligating the Parties to engage in
any cross-marketing efforts, the Retailer and Green Dot agree to meet and use commercially
reasonable efforts to develop a mutually agreeable plan for the cross-marketing of complimentary
products and services to Cardholders; (v) additionally, notwithstanding anything to the contrary in
this Section 8.2(c), Bank shall be entitled to (1) disclose or use Program Information for internal
business modeling and any other non-marketing purposes; (2) disclose or use Program Information in
connection with the wind down or sale of the Cards and their related relationships with Cardholders
(if any) as provided in Article XIV; and (3) disclose Program Information to consumer reporting
agencies in accordance with the federal Fair Credit Reporting Act; (vi) Retailer and its
Affiliates, or Retailer and its Affiliates through their respective authorized agents and
independent contractors (including third party service providers), may disclose or use jointly
owned Identification Information (1) to market the products and services of Retailer or any of its
Affiliates; (2) to market products and services (including check cashing, money transmission
services and other banking products and services)
that are offered on behalf of Retailer or any of its Affiliates by a third party service provider
under contract with Retailer or its Affiliate, as applicable; and (3) in connection with the
purchase of Cards (if any) as provided in Section 14.3; and (4) in connection with Retailers
administration and operation of the Program and the exercise of Retailers rights under this
Agreement; provided, however, that neither Retailer nor its Affiliates, nor their
respective authorized agents, nor their independent contractors may offer personal loans, home
equity products, personal credit products, stored value cards, debit cards or debt consolidation
products except pursuant to a solicitation or offer: (x) which does not target Cardholders; and
(y) is not developed using Program Information (including whether the individual is a Cardholder or
not) other than Identification Information; (vii) in addition, Retailer may use Identification
Information it jointly owns for internal business modeling and other non-marketing purposes; and
(viii) except as expressly permitted by this Section 8.2(c), neither Retailer nor its Affiliates
shall, without Banks prior written consent disclose to any third party any Program Information.
(d) In addition to providing Retailer the Retailer Customer Information pursuant to its
obligations under Section 1.3, Bank will provide to Retailer, from time to time upon Retailers
request, (i) to the extent permitted by Applicable Law, names and addresses (including, to the
extent Bank has available, e-mail addresses) of Cardholders in connection with the Program, and
(ii) aggregate information and reports about Banks general transaction and experience information
about Cardholders in connection with the Program or in connection with Program Purchases at
Participating Stores. Bank also will provide to Retailer from time to time, such information and
reports concerning the Cards (whether related to Cardholder transactions and experiences at
Non-Store Locations or otherwise) subject to any applicable Cardholder opt-out choices, any
restrictions set forth under the terms of the Privacy Policy, and Network Providers policies and
any restrictions contained in Applicable Law (such as state exclusions). Bank shall provide such
financial information regarding any calculation required to be made under this Agreement as
Retailer may reasonably request, provided that such information does not identify any individual
Cardholder(s).
(e) Notwithstanding any provision in this Article VIII, Retailer and Bank will not disclose or
use any Program Information in any way that would breach or otherwise be inconsistent with the
parties applicable privacy disclosures or that would conflict with or violate any Applicable Law.
(f) Retailer and Bank shall consult with one another as privacy questions and concerns
relating to the Program arise.
(g) Notwithstanding anything to the contrary in this Section 8.2, neither Bank nor Retailer
shall have any obligation to provide the other with any information or data purchased by such party
from a third party to help analyze consumer characteristics; provided, however,
that nothing in this Section 8.2(g) shall permit either Bank or Retailer to otherwise not comply
with its obligations under this Section 8.2, and the purchasing party is the sole and exclusive
owner of any such information.
(h) Notwithstanding anything to the contrary in this Agreement, and for avoidance of doubt,
Bank shall have no obligation to disclose, and Retailer shall have no ownership interest in, any
information contained in the Cardholder Information or any
information contained in the Program Information which information Bank reasonably believes in
good faith falls within the definition of a consumer report as set forth in the Fair Credit
Reporting Act.
(i) Upon written request or upon the Final Wind-Down Date, Retailer shall destroy or return to
Bank all Nonpublic Personal Information not owned by Retailer but in its possession or control.
(j) Notwithstanding anything to the contrary in this Agreement, and for avoidance of doubt,
Retailer Customer Information is not deemed to be Nonpublic Personal Information, Cardholder
Information, Identification Information or Program Information. Retailer owns all Retailer
Customer Information, and may use and disclose Retailer Customer Information at its sole
discretion, subject only to Applicable Law. Neither Retailer nor Retailers agents or independent
contractors may use Retailer Customer Information in a way that will have the effect of nullifying
Retailers obligations under the proviso following Section 8.2(c)(vi). Retailer shall be the sole
and exclusive owner of the Retailer Customer Number, and Bank may not use or disclose it to third
parties except in connection with the administration and operation of the Program. Both parties
acknowledge that as of the Effective Date, it is their respective current belief that Applicable
Law permits Retailer to own the Retailer Customer Information, and also permits Bank, as Retailers
agent, to collect, retain and disclose the Retailer Customer Information to Retailer and Retailers
designees.
8.3 License of Nonpublic Personal Information.
Green Dot shall have no right, title or interest in or to any Nonpublic Personal Information
of any Cardholder including, without limitation, Nonpublic Personal Information collected by Green
Dot in connection with POS Loads. Bank hereby grants to Green Dot a limited, non-exclusive,
non-assignable license within the United States to use Nonpublic Personal Information collected by
Green Dot in connection with POS Loads solely for the purpose of (i) operating the Load Program
pursuant to this Agreement, including compliance with Applicable Law, and (ii) conducting internal
statistical analysis on a non-personally identifiable basis. In no event may Green Dot disclose
publicly or to any third party any Program Information, except as may be required by Applicable
Law.
ARTICLE IX
CARDHOLDER SERVICES
9.1 Customer Service.
(a) Bank shall use commercially reasonable efforts to provide Cardholders IVR and live
customer service calls with respect to the Card Program during the hours of operation and at the
service level targets set forth in Schedule 9.1.
(b) Bank shall provide a website to enable Cardholders to activate Prepaid Cards and to view
balances of Prepaid Cards, purchase history and any additional information agreed to by the
Parties. Retailer and Bank will work together in good faith to develop and brand such website (the
Prepaid Card Website); provided, however, that (i) Bank shall have sole responsibility
for developing and maintaining the security for such Prepaid Card Website;
and (ii) all aspects of the Prepaid Card Website shall comply with the Wal-Mart.com style
guide provided to Bank from time to time.
9.2 Dedicated Personnel.
Commencing on the Effective Date and continuing throughout the Term, Bank shall maintain at
least [***] dedicated to manage, call center activity; marketing strategy;
profitability, performance, and reporting for the Card Program. In addition, commencing on the
Effective Date and continuing throughout the Term, Green Dot shall maintain at least
[***] dedicated to manage the overall profitability, performance and reporting for the
Load Program.
9.3 CRM Database.
(a) Once the number of Participating Stores exceeds [***], Bank will review, or
cause an Affiliate of Bank to review, in connection with Retailers use of Retailer Customer
Numbers, the potential development of a [***], including a [***], and, if
Bank, or its Affiliate, as applicable, determines such development is commercially practicable,
Bank or its Affiliate will provide Retailer a cost estimate for such [***] development,
including costs for implementation and ongoing support. Retailer may also solicit and receive cost
estimate from third parties. Upon receipt of all proposals, Retailer shall have [***]
to accept or reject Banks, or its Affiliates, as applicable, proposed terms set forth in the
estimate. If Retailer accepts a proposal from Bank or its Affiliate, the details of the
development of the [***] will be set forth in a mutually acceptable Development Agreement.
If Retailer accepts a proposal from a third party, Bank shall cooperate with Retailer and the third
party as necessary to create the [***], subject to the execution of a customary confidentiality
agreement between Bank and such third party. Such [***] shall include, at a minimum, [***].
(b) Within [***] after Retailers written request to Bank, which request may be
submitted to Bank only after the number of Participating Stores
exceeds [***], Bank
will at its expense develop, or have developed, and implement a data feed to enable Retailer to
receive Retailer Customer Information from the [***] on a daily basis by way of FTP file
batch feed. Retailer shall cooperate with Bank as necessary to develop and implement such data
feed.
ARTICLE X
REPRESENTATIONS AND WARRANTIES
10.1 Representations and Warranties.
In order to induce the other party to enter into this Agreement and participate in the
Program, each of Bank and Retailer, as applicable, makes the following representations and
warranties to the other as of the Effective Date and at all times thereafter, with the exception of
Section 8.1(f) which shall be made only as of the Effective Date.
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(a) Corporate Existence. Retailer or Bank, as the case may be, represents and
warrants that it (i)(x) with respect to Retailer, is a corporation or limited partnership, as the
case may be, duly organized, validly existing, and in good standing under the laws of, in the case
of Wal-Mart Stores, Inc., the state of Delaware; in the case of Wal-Mart Stores Texas L.P., in the
state of Texas; in the case of Wal-Mart Louisiana, LLC, in the state of Delaware; in the case of
Wal-Mart Stores East, Inc., the state of Arkansas; and in the case of Wal-Mart Stores East, L.P.,
the state of Delaware, and (y) with respect to Bank, is a federal savings bank duly organized,
validly existing, and in good standing; (ii) is duly qualified and in good standing under the laws
of each jurisdiction where its ownership or lease of property or the conduct of its businesses
require such qualification, except to the extent the failure to be so qualified or in good standing
would not have a material adverse effect on its ability to conduct the Program; (iii) has the
requisite corporate power and authority and the legal right to own and operate its properties, to
lease the properties it operates under lease, and to conduct its businesses as now conducted and
hereafter contemplated to be conducted; (iv) has all necessary licenses, permits, consents, or
approvals from or by, has made all necessary notices to all governmental authorities having
jurisdiction in the states where Participating Stores are located, to the extent required for such
current ownership and operation or as proposed to be conducted, except to the extent that the
failure to have any of the foregoing would not have a material adverse effect on its ability to
conduct the Program; and (v) is in compliance with its certificate of incorporation, bylaws and/or
other organizational documents.
(b) Corporate Power, Authorization; Enforceable Obligation. Retailer or Bank, as the
case may be, represents and warrants that the execution, delivery, and performance of the Agreement
and all instruments and documents to be delivered thereunder, (i) is within its corporate power;
(ii) has been duly authorized by all necessary or proper corporate action, including the consent of
shareholders where required; (iii) does not and will not contravene any provisions of its
certificate of incorporation, bylaws and/or other organizational documents; (iv) will not violate
any Applicable Law; (v) will not conflict with or result in the breach of, or constitute a default
under any indenture, mortgage, deed of trust, lease, agreement, or other instrument to which it is
a party or by which it or any of its assets or property are bound; and (vi) does not require any
filing or registration with, or the consent or approval of, any governmental body, agency,
authority, or any other Person which has not been made or obtained previously. Each party further
represents and warrants that the Agreement has been duly executed and delivered and constitutes a
legal, valid, and binding obligation enforceable against it in accordance with its terms.
(c) Solvency. Retailer or Bank, as the case may be, represents and warrants that is
solvent.
(d) No Conflicts. Retailer or Bank, as the case may be, represents and warrants that
it is not in default in any material respect of any material contract, lease, agreement, or other
instrument (including with respect to Retailer, any arrangements with third parties to sell the
financial services arrangements of such third parties), to which it is a party nor has it received
any notice of default under any such material contract, agreement, lease or other instrument, other
than defaults which would not have a material adverse effect on its ability to perform its
obligations with respect to the Program.
(e) No Burdensome Restrictions. Retailer or Bank, as the case may be, represents and
warrants that no contract, lease, agreement, or other instrument to which it is a party or by which
it is bound materially and adversely affects its ability to perform its obligations with respect to
the Program.
(f) No Legal Restrictions. Retailer or Bank, as the case may be, represents and
warrants as of the Effective Date that no provision of Applicable Law materially and adversely
affects its ability to perform its obligations with respect to the Program in the states in which
Participating Stores are located.
(g) Information Correct. Retailer or Bank, as the case may be, represents and
warrants that all information furnished by it to the other party for purposes of or in connection
with the Agreement or any information hereafter so furnished, is true and correct in all material
respects and no such information omits to state a material fact necessary to make the information
so furnished not misleading. There is no fact known to it which it has not disclosed to the other
party which could materially and adversely affect its financial condition, business property or
prospects.
(h) No Event of Default. Retailer or Bank, as the case may be, represents and
warrants that no Event of Default with respect to it has occurred and is continuing.
(i) Retailer Marks. Retailer (i) is the owner of or has the right to use the Retailer
Marks and all other intellectual property licensed by Retailer to Bank hereunder and (ii) has the
right, power and authority to license to Bank and its affiliates and authorized designees the use
of the Retailer Marks and such property as set forth herein. Retailer further represents and
warrants that the use of the Retailer Marks and other intellectual property by said licensees as
contemplated herein will not violate any Applicable Law or infringe upon the rights of any third
party.
ARTICLE XI
OTHER AGREEMENTS
11.1 Certain Additional Covenants.
(a) Retailer and Green Dot shall respond to Bank promptly, and cooperate with Bank, in
connection with the resolution of disputes with Cardholders, and in any event such that Bank will
be able to comply with the rules of the Network Providers or Applicable Law.
(b) Retailer shall not assess any surcharge or other fee to Cardholders in connection with the
sale or loading of a Prepaid Card.
(c) Except as may be otherwise agreed to by the Parties in writing, no Party shall communicate
to any Applicant or Cardholder any terms or conditions relating to a Prepaid Card that are
inconsistent with the Prepaid Card Terms.
(d) Each Party shall comply in all material respects with Applicable Law relating to the
performance of its obligations under the Program.
(e) Retailer shall insure that all Affiliates of Retailer that during this Agreement operate a
general merchandise or grocery retail store under the Wal-Mart name in one or more of the fifty
(50) United States or the District of Columbia, are parties to this Agreement.
(f) Retailer shall, unless Bank shall otherwise consent in writing, promptly upon receipt,
deliver to Bank copies of any communications relating to a Prepaid Card from a Cardholder, or any
governmental or regulatory authority.
(g) Neither Bank nor Green Dot shall enter into or maintain any agreement or understanding
between them which in any way limits the right of either such Party to issue, market, sell, or
service reloadable prepaid cards or any other type of payment instrument or payment device with or
through Retailer upon the expiration or termination of this Agreement for any reason; provided,
however, that the foregoing shall not apply to a limitation on the rights of such a Party if this
Agreement is terminated by Retailer pursuant to Sections 14.2(c), 14.2(d) or 14.3(k) as a result of
either (i) such Party failing to perform its obligations under this Agreement, or (ii) such Party
causing the other such Party to fail to perform its obligations under this Agreement because such
Party did not perform its obligations to such other Party.
11.2 Certain Additional Bank Covenants.
Without limiting the generality of any other provision in this Agreement including, without
limitation, Section 11.1(d):
(a) Bank shall provide all notices and disclosures that maybe required by Applicable Law in
connection with the Card Program, including, without limitation, notices and disclosures required
by the Electronic Fund Transfer Act and Regulation E, and the Fair Credit Reporting Act.
(b) Bank shall ensure that the Operating Procedures for the Card Program, the Privacy Policy,
and all Prepaid Card Documentation (including the Prepaid Card Fees) comply in all material
respects with Applicable Law.
(c) Bank shall be solely responsible for the compliance of the Card Program, and any
Intermediary Services, including compliance of all fees and charges assessed by Bank under the
Prepaid Card Terms, with all Applicable Law. Notwithstanding the foregoing, in no event shall Bank
be responsible for (i) any action or omission by Retailer (other than those taken in accordance
with the Operating Procedures for the Card Program or otherwise in accordance with the express
approval or at the express direction of Bank), (ii) compliance with regard to any aspect of the
Load Program, other than POS Load fees imposed by Bank and any Intermediary Services performed by
Bank with respect to such program, (iii) Retailers or Green Dots failure to comply with
Applicable Law relating to the performance of their obligations under this Agreement including,
without limitation, those relating to the Load Program, or (iv) Retailers or Green Dots failure
to obtain the appropriate authorizations and/or licenses required, if any, to participate in the
Program.
(d) Bank and Green Dot shall promptly notify Retailer of any cease and desist order, formal
agreement or other enforcement action taken against Bank or Green Dot, as
applicable, by any governmental authority, except to the extent such notification is
prohibited by Applicable Law.
(e) Retailer shall promptly notify Bank and Green Dot of any cease and desist order, formal
agreement or other enforcement action with respect to the Program taken against Retailer by any
governmental authority, except to the extent such notification is prohibited by Applicable Law.
11.3 Use of Retailer Marks.
(a) Subject to and only in accordance with the provisions of this Agreement, Retailer hereby
grants Bank during the term non-exclusive, non-transferable license to use those of Retailers
name(s), logos, service marks or trademarks specifically identified in Schedule 11.3 or
otherwise designated by Retailer in writing (collectively, the Retailer Marks) solely in
the creation, development, marketing and administration of the Program, as such use is approved
from time-to-time by Retailer in writing; provided, however, that Retailer, in its sole discretion
from time to time, may change the appearance and/or style of the Retailer Marks, provided that Bank
shall have a commercially reasonable time (not to exceed sixty (60) days) after Retailers written
approval of changed materials that include the new Mark to modify any materials other than Prepaid
Cards, and also shall have a commercially reasonable time (not to exceed ninety (90) days) after
receiving Retailers written approval of the changed Prepaid Card design that includes the new Mark
to modify the Prepaid Cards. Bank hereby acknowledges and agrees that: (i) the Retailer Marks are
owned solely and exclusively by Retailer or its Affiliates, (ii) except as set forth herein, Bank
has no rights, title or interest in or to the Retailer Marks, and Bank agrees not to apply for
registration of the Retailer Marks (or any mark confusingly similar thereto) anywhere in the world,
(iii) all use of the Retailer Marks by Bank shall inure to the benefit of Retailer or its
Affiliates, (iv) Bank will not modify the Retailer Marks or use them for any purpose other than as
set forth herein, (v) Bank will not engage in any action that adversely affects the good name, good
will, image or reputation of Retailer or associated with the Retailer Marks, (vi) Bank will at all
times use the appropriate trade or service mark notice ((TM), (SM) or (R), whichever is applicable)
or such other notice as Retailer may from time to time specify on any item or material bearing the
Retailer Marks, and (vii) Retailer shall have the right to review and approve in advance the use of
the Retailer Marks in all materials to be disseminated electronically or otherwise by Bank, to the
extent such materials refer to Retailer, its Affiliates, or their respective products or services,
or contain the Retailer Marks, which approval may be withheld by Retailer in its commercially
reasonable business discretion.
(b) If the Bank materially breaches the provisions of Section 11.3(a), Retailer may notify the
Bank of the breach and demand that the breach be cured within three (3) Business Days. If the
breach is not cured, Retailer may, in its sale discretion, suspend the license granted in Section
11.3(a) until such time as the Bank has provided Retailer with adequate assurances, acceptable to
Retailer in its commercially reasonable discretion, that the cause of the breach will not be
repeated.
11.4 Confidential Information.
(a) All proprietary, non-public material and information supplied by one Party to another
Party in connection with the Program (including pursuant to exercise of the rights under Sections
14.3 and 14.4), including information concerning a partys marketing plans, objectives, financial
results, customer or Cardholder names or addresses (Confidential Information) shall be
used by each Party solely in connection with the transactions contemplated by this Agreement
(including use in connection with activities contemplated under Section 8.2 hereof). Confidential
Information shall not include any information which (i) at the time of disclosure by one Party
hereto or thereafter is generally available or known to the public (other than as a result of an
unauthorized disclosure by the other Party hereto); (ii) was available to one party on a
non-confidential basis from a source other than the disclosing party (provided that such
source, to the best of one Partys knowledge, was not obligated to the disclosing Party to keep
such information confidential); or (iii) was in one Partys possession prior to disclosure by the
disclosing party to it.
(b) Each Party shall receive Confidential Information in confidence and not disclose
Confidential Information to any third party, except (i) as may be agreed upon in writing by the
disclosing Party, (ii) as otherwise required by Applicable Law or (iii) as may be necessary to
exercise its rights or perform its obligations under this Agreement. Each Party will use its best
efforts to ensure that its officers, employees, and agents take such action as shall be necessary
or advisable to preserve and protect the confidentiality of Confidential Information. Upon written
request or upon the Final Wind-Down Date, each Party shall destroy or return to the disclosing
Party all Confidential Information in its possession or control, subject to each Partys respective
document retention policies with respect to information required to be maintained by regulatory
authorities.
(c) Each Party shall maintain the confidentiality of this Agreement and its terms and will not
disclose this Agreement or its terms to any third party; provided that a Party may disclose
this Agreement or its terms (i) as required by Applicable Law; (ii) to its Affiliates; (iii) to its
accountants and legal advisors; or (iv) to a prospective purchaser of the Prepaid Cards in
connection with Retailers exercise of its purchase option under Section 14.3.
11.5 Non-Solicitation.
Unless otherwise agreed in writing, each of the Parties agrees that, until the Final Wind-Down
Date, it will not, directly or indirectly, solicit to employ any employees of the other Parties who
have direct managerial responsibility for the Program, provided that (i) nothing herein
shall prohibit either party from making offers of employment to or hiring persons (a) who first
approach it regarding employment or (b) whose employment with the nonsoliciting party has
terminated through no actions on the part of the soliciting party, and (ii) general advertising or
searches regarding the availability of employment opportunities (whether by print, search firm,
radio, electronic media, website or otherwise) shall not constitute solicitation.
11.6 Audit and Access Rights.
(a) In addition to the other rights set forth in this Agreement, Retailer shall, subject to
the confidentiality provisions set forth in Section 11.4 hereof, (i) permit Bank and its officers,
employees, attorneys, accountants and/or regulators during normal business hours with
reasonable advance notice, in such a manner as to minimize interference with Retailers normal
business operations, to examine and audit operations and audit, inspect, copy and make copies of
all of the data, records, files and books of account (including non-financial information) under
the control of Retailer if such operations, data records, files and books of account relate to any
obligation of Retailer under this Agreement, including any calculation required to be made pursuant
to the terms of this Agreement and as required by Applicable Law and (ii) use commercially
reasonable efforts to facilitate Banks exercise of such right (including obtaining any consents
that may be necessary or desirable to avoid a breach of any contractual obligations). Retailer
shall use commercially reasonable efforts to deliver any document or instrument necessary for Bank
to obtain such information from any Person maintaining records for Retailer. The cost and expense
of any such examinations shall be expenses of Bank. Notwithstanding anything to the contrary
contained herein, Retailer shall not be required to provide Bank or any other Person with access to
information or records to the extent that such access (A) is prohibited by Applicable Law;
provided, however, that to the extent that access to information or records is so
prohibited, Retailer (x) shall notify Bank in writing regarding the law or regulation which
prohibits such access and (y) shall deliver to Bank copies of all requested information or records,
redacted as may be necessary to comply with the cited law or regulation or (B) could reasonably be
expected to cause Retailer to be a consumer credit reporting agency as set forth in the Fair Credit
Reporting Act. Retailer shall use commercially reasonable efforts to facilitate the maximum level
of access by Bank in light of constraints under Applicable Law. No action taken by (or on behalf
of) Bank pursuant to this Section 11.6(a) shall diminish or obviate any of the representations,
warranties, covenants or agreements of Retailer contained herein. Employees of Retailer shall be
permitted to be present during the exercise by Bank of any of its audit and access rights under
this Section 11.6(a). lithe Bank learns, through any such audit or examination, that any invoice
or Daily Report rendered by Retailer to Bank, or any amount paid by Bank to Retailer, was not
correct, then, as appropriate, Retailer shall promptly reimburse Bank for the amount of any
overpayment or Bank shall promptly pay to Retailer the amount of any underpayment. If the amount
of any overpayment due to a Retailer overcharge exceeds the correct amount by at least five percent
(5%) or $25,000, whichever is greater, then, provided that Bank has provided Retailer with copies
of the results of the audit, Retailer shall reimburse Bank for the cost of the audit and related
examinations within ten (10) days of Banks written request therefor.
(b) In addition to the other rights set forth in this Agreement, Retailer shall, subject to
the confidentiality provisions set forth in Section 11.4 hereof, (i) permit Green Dot and its
officers, employees, attorneys, accountants and/or regulators during normal business hours with
reasonable advance notice, in such a manner as to minimize interference with Retailers normal
business operations, to examine and audit operations and audit, inspect, copy and make copies of
all of the data, records, files and books of account (including non-financial . information) under
the control of Retailer if such operations, data records, files and books of account relate to any
obligation of Retailer under this Agreement, including any calculation required to be made pursuant
to the terms of this Agreement and as required by Applicable Law and (ii) use commercially
reasonable efforts to facilitate Green Dots exercise of such right (including obtaining any
consents that may be necessary or desirable to avoid a breach of any contractual obligations).
Retailer shall use commercially reasonable efforts to deliver any document or instrument necessary
for Green Dot to obtain such information from any Person maintaining records for Retailer. The
cost and expense of any such examinations shall be
expenses of Green Dot. Notwithstanding anything to the contrary contained herein, Retailer
shall not be required to provide Green Dot or any other Person with access to information or
records to the extent that such access (A) is prohibited by Applicable Law; provided,
however, that to the extent that access to information or records is so prohibited,
Retailer (x) shall notify Green Dot in writing regarding the law or regulation which prohibits such
access and (y) shall deliver to Green Dot copies of all requested information or records, redacted
as may be necessary to comply with the cited law or regulation or (B) could reasonably be expected
to cause Retailer to be a consumer credit reporting agency as set forth in the Fair Credit
Reporting Act. Retailer shall use commercially reasonable efforts to facilitate the maximum level
of access by Green Dot in light of constraints under Applicable Law. No action taken by (or on
behalf of) Green Dot pursuant to this Section 11.6(b) shall diminish or obviate any of the
representations, warranties, covenants or agreements of Retailer contained herein. Employees of
Retailer shall be permitted to be present during the exercise by Green Dot of any of its audit and
access rights under this Section 11.6(b). If Green Dot learns, through any such audit or
examination, that any invoice rendered by Retailer to Green Dot or amount paid by Green Dot to
Retailer was not correct, then, as appropriate, Retailer shall promptly reimburse Green Dot for the
amount of any overpayment or Green Dot shall promptly pay to Retailer the amount of any
underpayment. If the amount of any overpayment due to a Retailer overcharge exceeds the correct
amount by at least five percent (5%) or $25,000, whichever is greater, then, provided that Green
Dot has provided Retailer with copies of the results of the audit, Retailer shall reimburse Green
Dot for the cost of the audit and related examinations within ten (10) days of Green Dots written
request therefor.
(c) In addition to the other rights set forth in this Agreement, Bank shall, subject to the
confidentiality provisions set forth in Section 11.4 hereof, (i) permit Retailer and its officers,
employees, attorneys and/or accountants, during normal business hours with reasonable advance
notice, in such a manner as to minimize interference with Banks normal business operations, to
examine, audit, inspect, copy and make copies of all of the data, records, files and books of
account (including non-financial information) under the control of Bank relating to any calculation
required to be made pursuant to the terms of this Agreement (including, without limitation, the
Early Termination Fee) and as required by Applicable Law and (ii) use commercially reasonable
efforts to facilitate Retailers exercise of such right (including obtaining any consents that may
be necessary or desirable to avoid a breach of any contractual obligations). Bank shall use
commercially reasonable efforts to deliver any document or instrument necessary for Retailer to
obtain such information from any Person maintaining records for Bank. The cost and expense of all
such examinations shall be expenses of Retailer. Notwithstanding anything to the contrary
contained herein, Bank shall not be required to provide Retailer or any other Person with access to
information or records to the extent that such access (A) is prohibited by Applicable Law;
provided, however, that to the extent that access to information or records is so
prohibited, Bank (x) shall notify Retailer in writing regarding the law or regulation which
prohibits such access and (y) shall deliver to Retailer copies of all requested information or
records, redacted as may be necessary to comply with the cited law or regulation or (B) could
reasonably be expected to cause Bank to be a consumer credit reporting agency as set forth in the
Fair Credit Reporting Act. Bank shall use commercially reasonable efforts to facilitate the
maximum level of access by Retailer in light of constraints under Applicable Law. No action taken
by (or on behalf of) Retailer pursuant to this Section 11.6(c) shall diminish or obviate any of the
representations, warranties, covenants or agreements of Bank contained herein. Employees of Bank
shall be permitted to be present
during the exercise by the Retailer of its audit and access rights under this Section 11.6(c).
If Retailer learns, through any such audit or examination, that any invoice rendered by Bank to
Retailer or amount paid by Retailer to Bank was not correct, then, as appropriate, Bank shall
promptly reimburse Retailer for the amount of any overpayment or Retailer shall promptly pay to
Bank the amount of any underpayment. If the amount of any overpayment due to a Bank overcharge
exceeds the correct amount by at least five percent (5%) or $25,000, whichever is greater, then,
provided that Retailer has provided Bank with copies of the results of the audit, Bank shall
reimburse Retailer for the cost of the audit and related examinations within ten (10) days of
Banks written request therefor.
(d) In addition to the other rights set forth in this Agreement, Green Dot shall, subject to
the confidentiality provisions set forth in Section 11.4 hereof, (i) permit Retailer and its
officers, employees, attorneys and/or accountants, during normal business hours with reasonable
advance notice, in such a manner as to minimize interference with Green Dots normal business
operations, to examine, audit, inspect, copy and make copies of all of the data, records, files and
books of account (including non-financial information) under the control of Green Dot relating to
any calculation required to be made pursuant to the terms of this Agreement (including, without
limitation, the Early Termination Fee) and as required by Applicable Law and (ii) use commercially
reasonable efforts to facilitate Retailers exercise of such right (including obtaining any
consents that may be necessary or desirable to avoid a breach of any contractual obligations).
Green Dot shall use commercially reasonable efforts to deliver any document or instrument necessary
for Retailer to obtain such information from any Person maintaining records for Green Dot. The
cost and expense of all such examinations shall be expenses of Retailer. Notwithstanding anything
to the contrary contained herein, Green Dot shall not be required to provide Retailer or any other
Person with access to information or records to the extent that such access (A) is prohibited by
Applicable Law; provided, however, that to the extent that access to information or
records is so prohibited, Green Dot (x) shall notify Retailer in writing regarding the law or
regulation which prohibits such access and (y) shall deliver to Retailer copies of all requested
information or records, redacted as may be necessary to comply with the cited law or regulation or
(B) could reasonably be expected to cause Green Dot to be a consumer credit reporting agency as set
forth in the Fair Credit Reporting Act. Green Dot shall use commercially reasonable efforts to
facilitate the maximum level of access by Retailer in light of constraints under Applicable Law.
No action taken by (or on behalf of) Retailer pursuant to this Section 11.6(d) shall diminish or
obviate any of the representations, warranties, covenants or agreements of Green Dot contained
herein. Employees of Green Dot shall be permitted to be present during the exercise by the
Retailer of its audit and access rights under this Section 11.6(d). If Retailer learns, through
any such audit or examination, that any invoice rendered by Bank to Retailer or amount paid by
Retailer to Bank was not correct, then, as appropriate, Bank shall promptly reimburse Retailer for
the amount of any overpayment or Retailer shall promptly pay to Bank the amount of any
underpayment. If the amount of any overpayment due to a Bank overcharge exceeds the correct amount
by at least five percent (5%) or $25,000, whichever is greater, then, provided that Retailer has
provided Bank with copies of the results of the audit, Bank shall reimburse Retailer for the cost
of the audit and related examinations within ten (10) days of Banks written request therefor.
11.7 Exclusivity.
(a) [***], Retailer shall
not, directly or indirectly, unless Bank shall otherwise consent in writing, enter into any
agreement, arrangement or understanding regarding the sale or issuance in the United States of (i)
a Wal-Mart Branded Card Product during the Term of this Agreement, or (ii) a Non-Branded Card
Product for [***].
(b) For purposes of this Section 11.7: (i) Card Product shall mean a reloadable
card [***].
(c) For purposes of the Card Product definition, a card is deemed to be [***].
(d) Notwithstanding the foregoing, the prohibition in Section 11.7(a) shall not apply to the
following types of cards or devices: (i) any [***] that Retailer may [***];
(ii) a card or other device that can be used for [***] and no other source of funds;
(iii) a card or other device that is [***]; and (iv) a card or other device that is
[***] and is promoted as a [***] or [***].
(e) For avoidance of doubt, nothing in this Section 11.7 shall be deemed to prohibit Retailer
from advertising or sponsoring any debit card or prepaid card product or device offered by
[***] that [***] in a [***]; provided that (i) the only
[***] at which the [***] offers such cards are the [***] in which
such [***] has [***]; (ii) cardholders cannot [***]; and (iii) the
percentage of [***] in which [***] is less than [***].
(f) If, after the [***] period commencing with the Commencement Date, Retailer
desires to offer, sponsor or participate in any Non-Branded Card Product program, Retailer shall
provide Bank a right of first refusal to be the program provider with respect to such Card Product
program in accordance with the following: (i) Retailer shall submit to Bank in writing an RFP that
reasonably details its program requirements for the proposed Card Product program (the
RFP), (ii) for a period of [***] following Banks receipt of
such RFP from Retailer, Bank shall have the [***] to negotiate a term sheet with Retailer
regarding the proposed Card Program described in the RFP, (iii) for a period of [***] following Banks and Retailers agreement to such a term sheet, Bank shall have
the [***] to enter into a definitive agreement with Retailer with respect to, and to
provide, the proposed Card Product, and (iv) if Bank and Retailer do not agree to a term sheet with
respect to the RFP within the first [***] period, or if Retailer and
Bank do not enter into a definitive agreement or Bank is unable to provide the proposed Card
Program within the second [***] period, then
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Retailer shall be free to enter into an agreement with another bank and/or service provider
with respect to the proposed Card Program. The time period from November 15th through January 15
shall not be included for purposes of calculating the first and/or second [***] periods referred to above.
(g) Notwithstanding any other provision in this Agreement, Retailer shall use reasonable
efforts to promote and display Prepaid Cards at Participating Stores in a manner [***] favorable
than the manner in which it promotes and displays any other prepaid or debit card [***] that is
permitted to be sold at Participating Stores under this Agreement, provided that this obligation
shall only extend to [***] and other [***] that are controlled by Wal-Mart Financial Services.
(h) Except with respect to the Program, Retailer shall not, directly or indirectly, unless
Green Dot shall otherwise consents in writing, enter into any agreement, arrangement or
understanding regarding Retailer accepting or otherwise participating in the United States in load
transactions involving Card Products; provided, however, that (i) the foregoing limitation shall
not restrict Retailers right to participate in transactions contemplated by Sections 11.7(d) or
11.7(e), (ii) Retailer reserves the right to terminate the grant of exclusivity under this Section
11.7(h) by providing Green Dot with not less than six (6) months advance written notice provided
no earlier than [***] after the Effective Date of this Agreement, and (iii) the
foregoing limitation shall not prevent Retailer from [***].
(i) At no time before the date occurring [***] following the Commencement Date
shall Bank or Green Dot enter into any agreement, arrangement or understanding with regard to a
private label, instant issue, flat Card Product, to be marketed, sold or promoted by any
Competitor, unless Wal-Mart Stores, Inc. shall otherwise consent in writing.
(j) The Permanent Prepaid Cards shall only be reloadable through the GD Network or through
Direct Deposit Loads. Notwithstanding the foregoing, beginning after the expansion of the Program
to all of Retailers Stores as described in Section 1.13(a), the Parties shall meet once every six
(6) months to evaluate the use and overall pricing structure with respect to the Permanent Prepaid
Cards (the Pricing Structure). If the Parties in good faith determine that
[***], is [***].
11.8 Other Opportunities.
Retailer shall use commercially reasonable efforts to assist Bank and/or Green Dot in pursuing
other opportunities within Retailers organization, including with Wal-Mart.com and other Retailer
Affiliates, for the sale and promotion of Prepaid Cards, Reload Packs and/or related services.
ARTICLE XII
INTELLECTUAL PROPERTY
12.1 Retailer Technology.
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(a) Retailer and its Affiliates shall own exclusively: (i) any and all technology owned by
Retailer or any of its Affiliates at the time that such technology is provided for use in
establishing, developing or administering the Program (the Retailer Technology); (ii) any
and all changes or other modifications made by Retailer or any of its Affiliates to the Retailer
Technology (the Retailer Owned Modifications); and (iii) any and all new technology
created by Retailer or any of its Affiliates in connection with establishing, developing or
administering the Program (the Retailer Created Technology).
(b) Bank and its Affiliates shall own exclusively: (i) any and all technology owned by Bank
or any of its Affiliates at the time that it is provided for use in establishing, developing or
administering the Program (the Bank Technology); (ii) any and all changes or other
modifications made by Bank or any of its Affiliates to the Bank Technology (the Bank Owned
Modifications); and (iii) any and all new technology created by Bank or any of its Affiliates
in connection with the establishing, developing or administering the Program (the Bank Created
Technology).
(c) Green Dot and its Affiliates shall own exclusively: (i) any and all technology owned by
Green Dot or any of its Affiliates at the time that it is provided for use in establishing,
developing or administering the Program (the GD Technology); (ii) any and all changes or
other modifications made by Green Dot or any of its Affiliates to the GD Technology (the GD
Owned Modifications); and (iii) any and all new technology created by Green Dot or any of its
Affiliates in connection with the establishing, developing or administering the Program (the
GD Created Technology).
(d) Notwithstanding the provisions of Section 12.1(a) through (c), the licenses provided in
Section 12.2 shall be limited to the technology specifically identified by each party in
Schedule 12.1, or otherwise as designated by the licensing party from time-to-time in
writing.
(e) Subject to the limited licenses granted to the Parties under Sections 11.3 and 12.2, each
Party owns and shall retain all right, title and interest in its trade names, logos, trademarks,
service marks, trade dress, Internet domain names, copyrights, patents, trade secrets, know how,
and proprietary technology, including those trade names, logos, trademarks, service marks, trade
dress, Internet domain names, copyrights, patents, trade secrets, know how, and proprietary
technology currently used or which may be developed and/or used by it in the future
(Intellectual Property). Except as expressly set forth in the limited licenses granted
under Sections 11.3 and 12.2, no Party may distribute, sell, modify, reproduce, publish, display,
perform, prepare derivative works, or otherwise use any of the Intellectual Property of the other
Parties without the express written consent of such Parties. For the avoidance of doubt, this is
not a work made for hire agreement, as that term is defined in the United States Copyright Act,
17 U.S.C. § 101. Nothing contained in this Agreement shall be construed as constituting an
assignment by one Party to any of the other Parties of any Intellectual Property. Each Partys
technology and Intellectual Property is being licensed hereunder, not sold.
(f) No party shall remove any proprietary notices (e.g., copyright and trademark notices) from
any other Partys technology or Intellectual Property. Each Party must reproduce the copyright and
all other proprietary notices displayed on any other Partys technology and Intellectual Property
on all copies of such materials.
(g) Unless specifically authorized by the providing Party in writing, each party shall use the
technology and Intellectual Property provided by the providing party in the form originally
provided by such party, without modification.
12.2 Cross-Licenses of Technology.
Unless otherwise agreed upon in writing by the applicable Parties, Retailer grants to Bank and
each Bank Affiliate and to Green Dot and each Green Dot Affiliate a limited non-exclusive,
royalty-free, fully paid up, non-assignable (except by Bank to a servicer acceptable to Retailer as
provided in Section 1.5(b)), non-sublicensable (except by Bank to a servicer acceptable to Retailer
as provided in Section 1.5(b)), worldwide right and license to use the Retailer Technology,
Retailer Owned Modifications and the Retailer Created Technology, as limited by Section 12.1(b), in
Object Code solely to the extent necessary to comply with Banks or Green Dots obligations, as
applicable, under this Agreement. Bank grants to Retailer and its Affiliates and to Green Dot and
its Affiliates a limited non-exclusive, royalty-free, fully paid up, (non-assignable,
non-sublicensable, worldwide right and license to use the GE Technology, GE Owned Modifications and
the GE Created Technology, as limited by Section 12.1(b), in Object Code solely to the extent
necessary to comply with Retailers or Green Dots obligations, as applicable, under this
Agreement. Green Dot grants to Retailer and its Affiliates and to Bank and its Affiliates a
limited non-exclusive, royalty-free, fully paid up, non-assignable, non-sublicensable, worldwide
right and license to use the GD Technology, GD Owned Modifications and the GD Created Technology,
as limited by Section 12.1(b), in Object Code solely to the extent necessary to comply with
Retailers or Banks obligations, as applicable, under this Agreement. The foregoing limited
licenses shall expire and terminate in their entirety upon the expiration or termination of this
Agreement or, with respect to any particular Party, upon termination of such Partys rights under
this Agreement. In addition, if any Party materially breaches the provisions of Section 11.3 or
this Section 12.2 (the License-Grant Provisions) any non-breaching party may notify the
breaching party of such breach and demand that such breach be cured within three (3) Business Days.
If such breach is not cured, the non-breaching party, notifying Party(s) may suspend the limited
licenses granted by it in this Section 12.2 (the Licenses). If such breach is not cured
by the end of such thirty (30) day period (or such other time period as may be agreed to by the
notifying Party(s) hereto), the non-breaching Party(s) may make such suspension permanent by
terminating the Licenses. Upon the expiration or termination of such licenses, each licensee Party
shall return to the licensor Party (or, at the licensor Partys option, shall destroy) the
licensors technology and Intellectual Property then in the licensees possession or control.
Object Code means the machine readable code generated by a compiler or assembler that has
been translated from the source code of a program. No party shall have any right to modify,
reverse engineer, decompile or disassemble the technology licensed to it hereunder. Each party
agrees to keep the technology licensed to it hereunder confidential as Confidential Information in
accordance with Section 11.4 hereof. The limited licenses granted under this Section 12.2 are AS
IS and without any express or implied warranty of any kind. WITHOUT LIMITING THE GENERALITY OF THE
FOREGOING, EACH LICENSING PARTY DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY OF TITLE,
NON-INFRINGEMENT, AGAINST INTERFERENCE OF ENJOYMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, LACK OF REASONABLE EFFORT AND/OR LACK OF NEGLIGENCE.
12.3 Jointly Developed Technology.
(a) The Parties shall not be obligated to jointly develop any Intellectual Property in
connection with the Program. If the Parties, in their sole discretion, determine to jointly
develop technology, the Parties shall enter into a written agreement confirming the scope of such
joint development efforts and the respective rights of the Parties in any jointly developed
Intellectual Property, including without limitation, any ideas, technology, designs, know-how, or
processes.
(b) No Party shall file or attempt to file any application for a patent, or register or
attempt to register any mark or copyright, or claim any proprietary right or interest in any
jointly developed Intellectual Property, without the prior written approval of the all Parties
involved in such joint development. For purposes of this Section 12.3, Intellectual Property shall
not be considered jointly developed unless all of the Parties that are involved in such joint
development expressly agree in advance in writing that Intellectual Property will be jointly
developed by them and the respective rights of the Parties in such jointly developed Intellectual
Property.
ARTICLE XIII
EVENTS OF DEFAULT
13.1 Events of Default.
The occurrence of anyone or more of the following events (regardless of the reason therefor)
shall constitute an Event of Default by a Party hereunder:
(a) (i) Such Party shall have breached its obligations to pay another Party amounts owed to
such Party pursuant to Article VI and within one (1) Business Day after receipt by the defaulting
Party of written notice from the non-defaulting Party asserting such breach, the defaulting Party
shall not have either (x) cured such breach with respect to any undisputed amounts and delivered to
the other Party written notice asserting a good faith dispute regarding the amounts being claimed
or (y) cured such breach or (ii) such Party shall fail to make any other payment of any amount due
pursuant to this Agreement when due and payable or declared due and payable and the same shall
remain unpaid for a period of thirty (30) days after such Party shall have received written demand
therefor.
(b) Such Party shall materially breach any other material covenant or agreement contained in
this Agreement that is required to be performed by it, and the same shall remain uncured for a
period of forty-five (45) days after written notice thereof is received by the breaching party.
(c) Any representation or warranty made by such Party in this Agreement shall not be true and
correct in any material respect as of the date when made or reaffirmed, and such failure to be true
and correct has a material adverse effect on such Partys (which in the case of Retailer shall be
taken as a whole) ability to perform its obligations hereunder.
(d) Wal-Mart Stores, Inc. (in the case of Retailer), Bank or Green Dot (i) shall not be
Solvent; (ii) shall generally not pay its debts as such debts become due, or shall admit in
writing its inability to pay its debts generally; (iii) shall make a general assignment for
the benefit of its creditors; (iv) shall have any proceeding instituted by or against it seeking to
adjudicate it as bankrupt or insolvent or seeking liquidation, reorganization or any similar
alternative under any law relating to bankruptcy or relief of debtors, or seeking the entry of an
order for relief or the appointment of a receiver or other similar official for it or for any
substantial part of its property, and, in the case of any proceeding instituted against it (but not
instituted by it), either such proceeding shall remain undismissed or unstayed for a period of
thirty (30) days, or any of the actions sought in such proceeding (including the entry of an order
for relief against, or the appointment of a receiver or other similar official for, it or any
substantial part of its property) shall occur; or (v) shall take any corporate action to authorize
any of the actions set forth in clause (iii) or (iv) of this paragraph (d).
(e) Wal-Mart Stores, Inc. (in the case of Retailer) or Bank shall be in default under any loan
agreement, indenture or other instrument relating to any indebtedness for borrowed money having a
balance due at the time of default in excess of $[***] (in the case of Retailer or Bank), or
$[***] (in the case of Green Dot) and such indebtedness has been accelerated as a result of
such default.
(f) Either Wal-Mart Stores, Inc. (in the case of Retailer) or General Electric Capital
Corporation (in the case of Bank) shall fail to maintain a stable industry financial credit rating
throughout the Term of the Agreement that is measured as no worse than [***] by Standard & Poors
or a generally accepted market equivalent credit rating scale.
(g) With respect to Bank, a material adverse change shall have occurred in the operations,
financial condition, business or prospects of Bank (taken as a whole) which has impaired, or is
reasonably likely to impair, the ongoing operation or continued viability of the Card Program.
(h) With respect to Retailer, a material adverse change shall have occurred in the operations,
financial condition, business or prospects of Wal-Mart Stores, Inc. (taken as a whole) which has
impaired, or is reasonably likely to impair, the ongoing operation or continued viability of the
Program.
(i) With respect to Green Dot, a material adverse change shall have occurred in the
operations, financial condition, business or prospects of Green Dot (taken as a whole), or there
occurs any other material event, which has impaired, or is reasonably likely to impair, the ongoing
operation or continued viability of the Load Program or the GD Network.
(j) With respect to Retailer, the line of business of Wal-Mart Stores, Inc., taken as a whole,
shall be materially different from the operation of a retailer.
13.2 Remedies.
If Retailer breaches its obligations to pay amounts owed pursuant to Section 6.1 of this
Agreement and within three (3) Business Days after receipt by Retailer of written notice asserting
such non-payment, Retailer shall not have either (x) cured such breach or (y) cured such breach
with respect to any undisputed amounts and delivered to Bank written notice asserting a good faith
dispute regarding the amount being claimed, then, in addition to any other
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rights provided by law or the terms of this Agreement, (a) Bank shall have the right to
discontinue originating or offering Prepaid Cards, and can otherwise suspend the Program, (b) Green
Dot shall have the right to discontinue sale of Reload Packs, and (c) Bank and Green Dot shall have
the right to discontinue Retailers acceptance of POS Loads.
13.3 Separateness of Liability.
(a) Bank shall have no liability to Retailer under this Agreement for any act or omission of
Green Dot, other than as agent of Bank (e.g., for an act or omission of Green Dot (or its
sub-servicers) with respect to services provided to Bank as a third party servicer), or for any
Event of Default by Green Dot. Bank shall have no liability to Green Dot under this Agreement for
any act or omission of Retailer, other than those taken as agent of Bank, or for any Event of
Default by Retailer.
(b) Retailer shall have no liability to Bank under this Agreement for any act or omission of
Green Dot, other than those taken as agent of Retailer, if any, or for any Event of Default by
Green Dot. Retailer shall have no liability to Green Dot under this Agreement for any act or
omission of Bank, other than those taken as agent of Retailer, if any, or for any Event of Default
by Bank.
(c) Green Dot shall have no liability to Retailer under this Agreement for any act or omission
of Bank, other than those taken as agent of Green Dot, if any, or for any Event of Default of Bank.
Green Dot shall have no liability to Bank under this Agreement for any act or omission of
Retailer, other than those taken as agent of Green Dot, if any, or for any Event of Default by
Retailer.
ARTICLE XIV
TERM/TERMINATION
14.1 Program Term.
Unless terminated earlier pursuant to the terms of this Agreement: (i) this Agreement shall
continue in full force and effect until [***] (the Initial Term), and (ii)
thereafter, the Term shall be extended automatically for [***] extension terms of [***] (each, a Renewal Term) unless any Party provides the other Parties at least
thirty (30) days advance written notice of its intent to terminate this Agreement prior to
expiration of the Initial Term or then current Renewal Term (the Initial Term and any Renewal
Terms, collectively, the Term).
14.2 Termination for Events of Default.
Subject to the provisions of Section 14.11, the Parties shall have the following termination
rights:
(a) Bank shall have the right to terminate this Agreement upon not less than sixty (60) days
prior written notice to the other Parties if any Event of Default by Retailer shall occur.
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(b) Green Dot shall have the right to terminate this Agreement as it relates to the Load
Program upon not less than sixty (60) days prior written notice to the other Parties if any Event
of Default by Retailer shall occur with regard to the Load Program.
(c) Retailer shall have the right to terminate this Agreement upon not less than sixty (60)
days prior written notice to the other Parties if any Event of Default by Bank shall occur.
(d) Retailer shall have the right to terminate this Agreement upon written notice of not less
than sixty (60) days if any Event of Default by Green Dot shall occur; provided, however, that
Retailer shall not exercise its right to terminate this Agreement for any Event of Default by Green
Dot other than Green Dots breach of its obligations under this Agreement unless Retailer first
consults with Bank about exercising such termination right, and Retailer and Bank mutually agree in
their commercially reasonable discretion that termination of the Agreement is necessary or
appropriate for a successful Program.
(e) Notwithstanding the foregoing, no Party shall have the right to terminate this Agreement
for failure to make a payment unless such Event(s) of Default involves, individually or in the
aggregate, more than $250,000.
14.3 Additional Termination Rights.
In addition to the termination rights provided in Section 14.2 above and any other termination
rights provided in this Agreement, the following termination provisions shall also apply (subject
to the provisions of Section 14.11):
(a) Anytime after the first anniversary of the Commencement Date, if Retailer has not provided
its consent to add additional or modify Prepaid Card Fees in connection with a request by Bank
therefor pursuant to Section 1.5(d)(i) or 1.5(d)(iii), then, in addition to and without waiving any
other rights a party may have under this Agreement or Applicable Law, Retailer and Bank agree to
negotiate in good faith for a period of not less than sixty (60) days following Banks written
request to Retailer to negotiate with the goal of adding additional or modifying the Prepaid Card
Fees and/or [***] to provide that Bank achieves its goals, including
economic goals, under the Program, during the balance of the Term while still meeting all of
Retailers goals, including Retailers economic goals. If Retailer and Bank are unable to reach a
mutually satisfactory agreement within such sixty (60) day period, then each of Bank and Retailer
shall have the right, exercisable by delivering written notice to the other Parties, and to Green
Dot, to terminate this Agreement. If either Retailer or Bank delivers a termination notice
pursuant to this Section 14.3(a), the effective date of termination shall be the date specified in
such notice but not earlier than ninety (90) days from the date such notice is delivered (unless
the parties mutually agree to a shorter transition period).
(b) Retailer shall have the right, upon not less than ninety (90) days prior written notice
to Bank and Green Dot, to terminate this Agreement if Retailer makes an election to do so pursuant
to Section 1.5(c)(ii) or 1.5(d)(ii).
(c) [***] shall have the right, by providing written notice [***]
to [***] within the [***] immediately preceding the [***]
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[***]
to [***], in which case
[***] shall become effective [***]
and (iii) notwithstanding anything else contained in this Agreement, following
receipt of such notice,
[***].
(d) Bank shall have the right to terminate this Agreement upon written notice to the other
Parties if required to do so by a Governmental Authority. Bank shall provide notice of such
termination at least ninety (90) days in advance, or shall otherwise provide prior notice as
permitted by such Governmental Authority.
(e) Bank shall have the right, upon at least ninety (90) days prior written notice to the
other Parties, to terminate this Agreement if Applicable Law (or interpretations thereof)
applicable to any aspect of the Program, other than to fees and charges, change in a way, which, in
Banks commercially reasonable judgment, could have a material adverse effect on the Program.
(f) Retailer, Bank and/or Green Dot shall each have the right to terminate this Agreement
pursuant to Section 1.13(b).
(g) [***] shall
have the right to terminate this Agreement upon not less
than [***] notice to [***]
and [***] if there occurs a [***] with respect
to [***] or a [***] with respect to [***] other than
a
[***].
(h) [***] shall have
the right to terminate this Agreement upon not less than [***] notice to
[***] and [***] if there occurs a
[***] with respect
to [***] or a [***]
with respect to
[***] other than a [***].
(i) Notwithstanding anything to the contrary contained in this Agreement, Bank may engage
Retailer in the good faith renegotiation of this Agreement if the federal or state laws (or
interpretations thereof) applicable to fees and charges imposed by Bank under the Program change [***].
In the event of a renegotiation pursuant to this Section 14.3(i)
[***].
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(j) Retailer and Bank each shall be entitled to terminate this Agreement upon written notice
to the other Parties if Retailer and Bank do not agree upon a Green Dot Successor pursuant to
Section 14.11 after Bank exercises its rights under Sections 2.5, 4.4(e), 4.10(c) or 4.11(b).
(k) Retailer shall have the right to terminate this Agreement upon at least ninety (90) days
advance written notice to the other Parties if Bank fails to achieve the Default Percentage with
respect to the same Service Level during any [***] consecutive calendar [***]
or during any [***] calendar [***] during any rolling [***]
calendar [***] period during the Term (each a Repeated SLA Failure), excluding
any calendar months for which a grace period applies, provided that Retailer must exercise its
right to terminate under this Section with respect to any Repeated SLA Failure by providing the
other Parties its written notice of termination no later than thirty (30) days following the date
on which Retailer first has the right to terminate this Agreement for such Repeated SLA Failure
under this Section. Notwithstanding the foregoing, this provision shall not apply to Repeated SLA
Failures with respect to Non-Termination Right Service Levels.
14.4 Purchase of Cards by Retailer
(a) If this Agreement terminates for any reason, then, subject to any necessary regulatory
filings or governmental approvals, Retailer may, in accordance with the requirements of this
Section 14.4, [***] all [***] with [***], and
the [***] by [***] the [***]
as described [***] any [***] which have
been [***] by [***] and [***] of all
[***] or
other [***], for a price as set forth in Section 14.4(d). Bank shall transfer the
Retailer Customer Information with the Prepaid Cards. Bank and Retailer will work together to
assign or transfer the customer the Prepaid Card numbers relating to
the Prepaid Cards. [***].
(b) Retailers right to exercise its option to purchase the Prepaid Cards under Section
14.4(a) is conditioned upon its cure of any failure to pay any bona fide amounts that Bank has
reasonably shown to be due and owing by Retailer under Section 6.1 of this Agreement by the date
Retailer gives notice of its intent to purchase. Retailer may only exercise its option to purchase
under Section 14.4(a) in the following ways:
(i) If termination is pursuant to expiration of this Agreement under Section 14.1 or
termination under Section 14.3, Retailer shall give notice of its intent to exercise to Bank
no later than sixty (60) days prior to the date of termination; or
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(ii) If termination is pursuant to Section 14.2, Retailer shall give notice of its
intent to exercise to Bank no later than forty-five (45) days after notice of termination of
this Agreement has been delivered by the terminating party.
(c) If Retailer exercises the purchase option under Section 14.4(a), Retailer shall complete
its purchase no later than [***] from the date Retailer gives notice of its intent
to purchase, provided that (i) for each month after the [***] after Retailer has
given notice of its intent to purchase, [***] shall pay [***], on a [***] basis, the
[***], if any, and (ii) during the period prior to such purchase, Bank and Green Dot shall
continue to provide Retailer with reasonable levels of Prepaid Card and Reload Pack packaging
inventory and otherwise continue to operate the Program in accordance with the terms of this
Agreement in order for Retailer to continue the Program as such Program had been operated prior to
notice of termination until Retailers completion of the purchase. Notwithstanding the foregoing,
if Retailer is unable to complete its purchase by the end of the [***] period,
including for a failure to obtain governmental or regulatory approval, Bank shall have the right to
wind-down the Program pursuant to Section 14.5. Retailer shall use commercially reasonable efforts
to complete the purchase within the [***] after Retailer has given notice of its
intent to purchase.
(d) The purchase price for Prepaid Cards sold pursuant to this Section 14.4 shall be payable
by Bank in immediately available funds and shall be an amount equal to the aggregate dollar amount
loaded on Prepaid Cards as of the closing date of the sale.
(e) The cost of communication and re-branding required by this Section 14.4 will be borne by
[***] or its designated institution. The cost of communication and rebranding required by
Section 14.5 below will be borne by [***].
14.5 Wind-down by Bank.
If Retailer does not exercise its option to purchase the Prepaid Cards pursuant to Section
14.4, then following the Agreement Termination Date: (a) Bank shall have the right, in addition to
and retaining all other rights it may have under the terms of this Agreement or Applicable Law, (i)
to wind-down the remaining Prepaid Cards in any lawful manner which may be expeditious or
economically advantageous to Bank, including the issuance of a replacement or substitute Prepaid
Card, (ii) to refer to Retailers name and use the Retailer Marks pursuant to the license granted in
Section 11.3 solely for the purpose of identifying the Prepaid Cards in its customary
communications with existing customers until all Prepaid Cards are terminated or re-branded;
provided, however, that Bank shall re-brand all of the Prepaid Cards no later than
[***] after the Agreement Termination Date; and provided, further,
that Bank may not re-brand the Prepaid Cards with a Competitor or sell the Prepaid Cards to a
Competitor; and (b) Retailer expressly agrees to cooperate with Bank and take any reasonable action
to effectuate any such wind-down or re-branded Prepaid Card issuance in an orderly manner. During
any wind-down pursuant to this Section 14.5, Bank agrees that it will not utilize Retailer Customer
Numbers without the express written consent of Retailer.
14.6 Additional Termination Provisions.
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(a) If Retailer does not exercise the option available to it under Section 14.4, Bank shall
have the right to allow Cardholders to make loads to Cards and obtain any other functionality on
the Cards after the Agreement Termination Date at any merchant location nationwide at which Bank
has agreements in place to allow for such functionality.
(b) If Retailer does not exercise the option available to it under Section 14.4, subject to
Section 14.5, for any reason other than a failure to obtain regulatory approval for the purchase
after using reasonable efforts to do so, and Bank re-brands the Cards pursuant to Section 14.4,
Retailer shall not directly solicit the existing base of customers for a new Card Product, as that
term is defined in Section 11.7, for a period of [***] from the Agreement Termination
Date unless Retailer and Bank mutually agree otherwise.
(c) Within thirty (30) days following termination of this Agreement for any reason, Retailer
shall: (i) pay to Bank the actual unit cost of any unsold Temporary Prepaid Card inventory shipped
to Retailer, and (ii) pay to Green Dot the actual unit cost of any unsold Reload Pack inventory
shipped to Retailer.
14.7 Termination for Force Majeure.
(a) This Agreement may be terminated by either Bank or Retailer without penalty after the
passing of [***] following the notice by one party to the other party that its
performance hereunder is prevented or materially impeded, without the ability to cure by a force
majeure event that could not reasonably be prevented; including acts of God, fire, explosion,
accident or material changes in Applicable Laws rendering it illegal or impossible for the
notifying party to perform as contemplated by this Agreement.
(b) Any such failure to perform shall not be considered a breach of this Agreement during the
period of such disability (i.e., prior to sixty (60) days), if the disabled party promptly advises
the other party in writing that it is unable to perform due to such a force majeure event, setting
forth (i) the nature of the event; (ii) its expected effect(s) and duration; (iii) any expected
development which may further affect performance hereunder; and (iv) the efforts which will be made
to cure such force majeure event or provide substitute performance.
14.8 Survival.
All provisions of this Agreement shall survive the Agreement Termination Date and shall remain
in effect until the Final Wind-Down Date; provided that following the Agreement Termination
Date, Bank shall have no further obligation to originate any Prepaid Cards, allow loads to Prepaid
Cards, promote the Program or fund the Program Marketing Fund. Upon the Agreement Termination
Date, Bank shall continue to own Prepaid Cards and all related relationships unless and until the
Prepaid Cards shall have been sold pursuant to Section 14.4. Following the Final Wind-Down Date,
all obligations of the parties hereunder shall terminate except for the provisions of Article XV,
Article XVI, and Sections 1.13(b), 4.8, 8.1(g), 8.2(c), 11.4, 11.6, 12.1, 12.2, 13.3, 14.4, 14.5,
14.6. and 14.8.
14.9 Communication with Cardholders.
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Except as required by Applicable Law, upon delivery of a notice of termination under this
Article XIV no Party may communicate with Cardholders; provided, however, that (x)
Bank may continue to service the Prepaid Cards substantially in the same manner in which the
Prepaid Cards were serviced in the twelve (12) months prior to delivery of the notice of
termination and (y) Bank may communicate with Cardholders in connection with its rights under
Section 14.5. Bank and Retailer shall mutually agree upon all communications with Cardholders
regarding the termination of this Agreement and the Program. If Bank or Retailer is required by
Applicable Law to communicate with Cardholders after delivery of a notice of termination, the other
party may review and approve (which approval shall not be unreasonably withheld or delayed) such
communication prior to its distribution to Cardholders.
14.10 Intentionally Omitted.
14.11 Green Dot Successor.
The rights of Retailer or Bank to terminate this Agreement pursuant to Sections 4.10(c), 14.2
or 14.3, and/or Banks rights to terminate its obligations to allow Cardholders to reload Permanent
Prepaid Cards pursuant to Reload Pack Sales or POS Loads pursuant to Sections 2.5, 4.4(e) or
4.11(b) because of an act or omission by Green Dot or an occurrence with respect to Green Dot or
the GD Network (each a Specified Termination Right) are expressly conditioned on the
provisions of this Section 14.11 and Retailer and Bank first attempting to find a replacement for
Green Dot in the Program in accordance with the following procedures.
(a) Upon Retailer or Bank providing notice of termination pursuant to any Specified
Termination Rights, Retailer and Bank shall confer promptly to determine whether there is Person
that able and willing to undertake Green Dots responsibilities with respect to the Program, and is
mutually acceptable to Retailer and Bank in their commercially reasonable discretion (the
Green Dot Successor). Bank may undertake itself (or through Affiliates) one or
more of Green Dots responsibilities with respect to the Program with Retailers consent, which
consent will not be unreasonably withheld.
(b) Retailer and Bank shall work in good faith together to form a Green Dot Successor for a
period (Green Dot Replacement Period) of not less than [***]; provided, however,
that such shall be only [***] if Retailer or Bank reasonably determines that continued
operation of the Program with Green Dot beyond such [***] period will have a material
adverse effect on such Partys respective operations, interest in the Program or customer
interactions. Notwithstanding anything else contained in this Agreement, the notice period for
exercise of any Specified Termination Right shall not end prior to expiration of the Green Dot
Replacement Period.
(c) Without limiting the generality of Section 14.11(b), Retailer and Bank acknowledge and
agree that neither Party shall be required to consent to the replacement of Green Dot with a Green
Dot Successor if such replacement would have a Substantial Adverse Impact on Cardholders during the
Green Dot Replacement Period. The term Substantial Adverse Impact shall mean a
substantial and continuing disruption in the ability of Cardholders to load or use their Prepaid
Cards; provided, however, that Retailer and Bank each expressly
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acknowledge that some disruption is inherent in any replacement of Green Dot in the Program
with the Green Dot Successor.
(d) If Retailer and Bank mutually agree upon a Green Dot Successor within the Green Dot
Replacement Period, then the replacement of Green Dot with the Green Dot Successor shall be
documented by agreements among Retailer, Bank and the Green Dot Successor that are mutually
acceptable to such Parties; provided, that Retailer and Bank agree that (i) the Green Dot Successor
shall not be required to assume any obligations or liabilities of Green Dot under this Agreement
for any time before the Green Dot Successor replaces Green Dot, and (ii) such documentation will
impose obligations on the Green Dot Successor, and provide the Green Dot Successor with rights, for
the period beginning with the substitution for Green Dot that are the same as the obligations and
rights of Green Dot under this Agreement immediately prior to the substitution (without regard to
any Event of Default by Green Dot).
(e) Upon execution of any documentation replacing Green Dot with a Green Dot Successor: (i)
Green Dots rights and obligations under this Agreement shall terminate (except for those rights
and obligations that survive termination of this Agreement by its terms); (ii) Retailer or Bank
shall not be entitled to terminate this Agreement on account of the Specified Termination Right
that resulted in the replacement of Green Dot with the Green Dot Successor, and (iii) Retailer,
Bank and the Green Dot Successor shall continue to perform their obligations under this Agreement
for the Term.
(f) Retailer and Bank shall be entitled to suspend participation in the GD Network during the
Green Dot Replacement Period if such Party reasonably determines that continued performance
presents a material risk of substantial financial loss or reputational harm to such Party. For
purposes of this Section, as well as other provisions of this Agreement, a substantial financial
loss or reputational harm to Retailer or Bank shall be determined in relationship to the scope of
the Program and not Retailers or Banks general operations or assets.
ARTICLE XV
INDEMNIFICATION
15.1 Indemnification by Retailer.
Retailer agrees to protect, indemnify, and hold harmless Bank, its Affiliates, and the
shareholders, employees, officers, and directors of each of Bank and its Affiliates, from and
against any and all Indemnified Losses arising out of, connected with or resulting from, or arising
out of, connected with or resulting from a complaint, claim or action which alleges:
(a) any false or misleading representation by Retailer, its agents or independent contractors
to a Cardholder or applicant for a Prepaid Card (other than at the direction of Bank) relating to a
Prepaid Card or the Program;
(b) any act, or omission where there was a duty to act, or any fraud by Retailer or its
employees, officers, directors, shareholders, agents, lessees, franchisees or independent
contractors, relating to a Prepaid Card or the Program;
(c) any breach by Retailer, its Affiliates or any of their respective employees, agents or
independent contractors of any of the terms, covenants, representations, warranties, or other
provisions contained in this Agreement, the Operating Procedures or any other instrument or
document delivered by Retailer to Bank in connection herewith or therewith;
(d) the failure by Retailer, its agents or independent contractors to comply with any
Applicable Law in the exercise of Retailers rights or the performance of Retailers obligations
under this Agreement;
(e) any and all advertising, promotions and marketing programs, documents or materials
conducted by or on behalf of Retailer, other than references or descriptions of debit features
available under the Program which have been approved in writing by Bank prior to their use;
(f) any breach of security or theft with respect to Temporary Prepaid Cards while such Prepaid
Cards are in the possession of Retailer, its agents or independent contractors;
(g) any act or omission of Retailer, its agents or independent contractors as Banks agent
pursuant to an appointment pursuant to Section 1.11;
(h) any and all advertising, promotions and marketing programs, documents or materials
conducted by or on behalf of Retailer, its agents or independent contractors, other than references
or descriptions of the Program which have been approved in writing by Bank prior to their use; or
(i) infringement or misappropriation of the Intellectual Property rights of any third party in
connection with use of the Retailer Technology, Retailer Owned Modifications, or Retailer Created
Technology as permitted by, or to provide services under, this Agreement.
provided that in no event shall (A) Retailer be obligated to indemnify Bank under this
Section 15.1 against any Indemnified Losses which result from the willful or negligent acts or
omissions of Bank or any violation by Bank of the Prepaid Card Terms or any other agreement,
understanding, or representation between Bank and any Cardholder relating to a Prepaid Card, or (B)
Bank be considered an agent or independent contractor of Retailer for purposes of determining
Retailers indemnity obligations for the conduct of Retailers agents or independent contractors.
15.2 Indemnification by Bank.
Bank agrees to protect, indemnify, and hold harmless Retailer, its Affiliates, and the
shareholders, employees, officers, and directors of each of Retailer and its affiliates, from and
against any and all Indemnified Losses arising out of, connected with or resulting from, or arising
out of, connected with or resulting from a complaint, claim or action which alleges:
(a) (i) the failure of the Card Program, including, without limitation, the Prepaid Card
Documentation, the Privacy Policy or the Operating Procedures for the Card Program, to comply with
Applicable Law, or the failure of Bank or its agents or independent contractors to comply with
Applicable Law in the exercise of Banks rights or the performance
of Banks obligations under this Agreement, (ii) the failure by Bank or its agents or
independent contractors to comply with Banks obligations under this Agreement with respect to the
Card Program, including, without limitation, the Prepaid Cards and the Prepaid Card Terms; and
(iii) any credit or other products and services, including any documentation related thereto (other
than those related to the Program), offered or sold by Bank, or its agents and independent
contractors, to Cardholders;
(b) any transaction, contract, understanding, promise, representation or relationship, actual,
asserted or alleged, between Bank and any Cardholder relating to a Prepaid Card or the Card
Program;
(c) any and all references or descriptions of Prepaid Card features available under the
Program in any advertising, promotions and marketing programs, documents or materials relating to
the Card Program which have been approved in writing by Bank prior to their use;
(d) any breach by Bank or its employees, agents or independent contractors of any of the
terms, covenants, representations, warranties, or other provisions contained in this Agreement with
respect to the Card Program, including, without limitation, with respect to Prepaid Cards, the
Operating Procedures for the Card Program or any other instrument or document delivered by Bank to
Retailer in connection herewith or therewith;
(e) any other act, or omission where there was a duty to act by Bank or its employees,
officers, directors, shareholders, agents or licensees or any independent contractors hired by Bank
relating to the Card Program, including, without limitation, with respect to Prepaid Cards;
(f) the failure of Bank to comply with any Applicable Law;
(g) any and all advertising, promotions and marketing programs, documents or materials
conducted by or on behalf of Bank, other than references or descriptions of the Program which have
been approved in writing by Green Dot prior to their use;
(h) infringement or misappropriation of the Intellectual Property rights of any third party in
connection with use of the Bank Technology, Bank Owned Modifications, Bank Created Technology or
the Bank IVR as permitted by, or to provide services under, this Agreement.
provided that in no event shall (A) Bank be obligated to indemnify Retailer under this
Section 15.2 against any Indemnified Losses which result from the willful or negligent acts or
omissions of Retailer, or (B) Retailer be considered an agent or independent contractor of Bank for
purposes of determining Banks indemnity obligations for the conduct of Banks agents or independent
contractors.
15.3 Notice.
Each Party shall promptly notify the other Party of any claim, demand, suit or threat of suit
of which that party becomes aware (except with respect to a threat of suit either
party might institute against the other) which may give rise to a right of indemnification
pursuant to this Agreement; provided that failure to provide such notice shall not affect
the obligations of the Party from whom indemnification is sought, except to the extent that the
indemnifying Party shall have been materially prejudiced by such failure. The indemnifying Party
will be entitled to participate in the settlement or defense thereof and, if the indemnifying Party
elects, to take over and control the settlement or defense thereof with counsel satisfactory to the
indemnified Party. In any case, the indemnifying Party and the indemnified Party shall cooperate
(at no cost to the indemnified Party) in the settlement or defense or any such claim, demand, suit
or proceeding.
15.4 Survival.
The provisions of this Article XV shall survive the Agreement Termination Date and the Final
Wind-Down Date.
ARTICLE XVI
MISCELLANEOUS
16.1 Assignability; Subcontracting.
(a) No Party may assign its respective rights and obligations under this Agreement without the
prior written consent of the other Parties, provided that any Party may assign all or a portion of
its rights and obligations under this Agreement to an Affiliate of the assigning Party without the
prior written consent of the other Parties, including assignments to such an Affiliate in
connection with a sale, exchange or transfer of all or substantially all of such Partys business
and assets or any other form of business combination of the assigning Party with or into its
Affiliate; provided that (i) no such assignment shall release the assigning Party from its
obligations hereunder, (ii) with respect to any such assignment by Bank, such assignment must be to
an Affiliate of Bank that is a state or federally chartered depositary institution with FDIC
insurance, and (iii) notwithstanding the foregoing, Green Dot may assign this Agreement without
consent of the other Parties so long as such assignment is in connection with the sale of all or
substantially all of its assets and does not constitute a Prohibited Change of Control.
(b) Notwithstanding any other provision of this Agreement to the contrary, it is acknowledged
and agreed that Bank may use its Affiliates or other Persons to perform functions of Bank hereunder
within guidelines set by Bank; provided that Bank shall be responsible for the functions
performed by such Affiliates or other Persons to the same extent Bank would be responsible if it
performed such obligations itself.
16.2 Entire Agreement; Amendment.
This Agreement, together with the Schedules and Exhibits hereto, is the entire agreement of
the parties with respect to the subject matter hereof and supersedes all other prior understandings
and agreements between the parties with respect to the subject matter hereof, whether written or
oral. This Agreement may not be amended except by written instrument signed by Bank, Green Dot,
Wal-Mart Stores, Inc., Wal-Mart Stores Texas L.P., Wal-Mart Louisiana, LLC, Wal-Mart Stores East,
Inc., and Wal-Mart Stores East, L.P.; provided, however, that the Parties may agree to changes in
the Retailer Stores involved in Phase I of the Program without a signed, written amendment to this
Agreement. As between Retailer and Bank, in the
event of any conflict between the terms of this Agreement and the terms of that certain
Supplier Agreement, dated September 14, 2006, by and between Bank and Retailer, the terms of this
Agreement shall control. As between Retailer and Green Dot, in the event of any conflict between
the terms of this Agreement and the terms of that certain Supplier Agreement, dated July 20, 2006,
by and between Green Dot and Retailer, the terms of this Agreement shall control.
16.3 Non-Waiver.
No delay by any Party hereto in exercising any of its rights hereunder, or in the partial or
single exercise of such rights, shall operate as a waiver of that or any other right. The exercise
of one or more of a Partys rights hereunder shall not be a waiver of, nor preclude the exercise
of, any rights or remedies available to such Party under this Agreement or in law or equity.
16.4 Severability.
If any provision of this Agreement is held to be invalid, void or unenforceable, all other
provisions shall remain valid and be enforced and construed as if such invalid provision were never
a part of this Agreement.
16.5 Governing Law.
This Agreement and all rights and obligations hereunder, including matters of construction,
validity and performance, shall be governed by and construed in accordance with the laws of the
State of Delaware without regard to its conflict of laws provisions.
16.6 Further Assurances.
Each Party hereto agrees to execute all such further documents and instruments and to do all
such further things as the other party may reasonably request in order to give effect and to
consummate the transactions contemplated hereby, and to provide access to the other party and its
regulators to the extent necessary to comply with Applicable Law.
16.7 Notices.
All notices, demands and other communications hereunder shall be in writing and shall be sent
by certified mail return receipt requested, by hand, by facsimile with verbal confirmation of
receipt, or by nationally recognized overnight courier service addressed to the Party to whom such
notice or other communication is to be given or made at such Partys address as set forth below, or
to such other address as such Party may designate in writing to the other Parties from time to time
in accordance with the provisions hereof and shall be deemed given when delivered to a Party at the
address below in the case of overnight courier service, by hand or by facsimile or three (3)
Business Days after being sent in the United States postal system, as follows: (i) if to Retailer:
Wal-Mart Stores, Inc., 702 S.W. Eighth Street, Bentonville; Arkansas 72716-0565, Attention:
Financial Services Department, with a copy to the General Counsel at the same address; (ii) if to
Bank: GE Money Bank, 4246 South Riverboat Road, Suite 200, Salt Lake City, Utah 84123, Attention:
President, with a copy to: GE Prepaid Card Services, 777 Long Ridge Road, Stamford, Connecticut
06902-1250, Attention: General
Counsel; and (iii) if to Green Dot: Green Dot Corporation, 605 East Huntington Drive, Suite
205, Monrovia, California 91016, Attention: Chief Executive Officer, with a copy to its General
Counsel at the same address.
16.8 Independent Contractor.
Except as expressly provided in this Agreement, nothing contained in this Agreement shall be
construed to constitute any Parties as partners, joint venturers, principal and agent, or employer
and employee. Each Party will act hereunder solely as an independent contractor and will exercise
exclusive control over any and all persons hired by each of them. No Party will be responsible to
another Party or to any third person for any expense incurred by another Party, or on the part of
any person employed by such other Party (other than as may be explicitly set forth herein). No
Party may hold itself in a capacity contrary to the terms of this Agreement, and no Party shall
become liable by reason of any representations, acts or omissions of the other contrary to the
provisions hereof.
16.9 Multiple Counterparts.
This Agreement may be executed in any number of multiple counterparts, all of which shall
constitute but one and the same original.
16.10 Successors and Assigns.
This Agreement shall be binding on the Parties and their respective successors and permitted
assigns.
16.11 Joint and Several Obligations.
Each obligation of a Retailer hereunder shall be a joint and several obligations of all
Retailers and their respective successors and permitted assigns, and each Retailer is a primary
obligor of all obligations of every Retailer and their respective successors and permitted assigns
hereunder. In addition, any rights of Bank or Green Dot that relate to the acts or omissions of,
or events affecting, Retailer, shall be applicable with respect to such acts or omissions of, or
events affecting, any Retailer. For all purposes of this Agreement, notice given to or demand made
upon any Retailer shall be deemed to be notice given to or demand made upon each Retailer. Each
Retailer covenants for the benefit of Bank and Green Dot to enter into such agreements and to make
such other arrangements as may be necessary to ensure that each Retailer receives copies of all
such notices or demands from each other Retailer hereunder. Whenever this Agreement requires that
payments be made to Retailer, Bank and Green Dot may make such payments directly to any Retailer,
which Retailer shall receive such payment in trust for itself and the other Retailer entitled to
all or any portion thereof. Bank and Green Dot shall have no obligation to ensure and no liability
for the correct application of any payments made by it between Wal-Mart Stores, Inc., Wal-Mart
Stores Texas L.P., Wal-Mart Louisiana, LLC, Wal-Mart Stores East, Inc., and Wal-Mart Stores East,
L.P..
16.12 Third Party Beneficiaries.
(a) The Parties do not intend this Agreement to create any rights in favor of a Person that is
not a Party to this Agreement and the rights and obligations of the Parties to this Agreement shall
be enforced solely by such Parties in accordance herewith.
(b) Notwithstanding any other provision in this Agreement, all covenants, obligations,
representations, and warranties expressly made by Bank under this Agreement are made solely for the
benefit of Retailer, and shall be enforced solely by Retailer, with the exception of Section 4.10
(Intermediary Services), which also is made for the benefit of and may be enforced by Green Dot.
(c) Notwithstanding any other provision in this Agreement, all covenants, obligations,
representations, and warranties expressly made by Green Dot under this Agreement are made solely
for the benefit of Retailer, and shall be enforced under this Agreement solely by Retailer, with
the exception of Section 4.10 (Intermediary Services), which also is made for the benefit of and
may be enforced by, Bank.
(d) Notwithstanding any other provision in this Agreement, all covenants, obligations,
representations, and warranties expressly made by Retailer under this Agreement are made solely for
the benefit of Bank, and shall be enforced under this Agreement solely by Bank, with the exception
of the GD Network Provisions, which also are made for the benefit of and may be enforced by Green
Dot.
(e) Notwithstanding any other provision in this Agreement, all covenants, obligations,
representations, and warranties by Retailer with respect to the GD Network Provisions are made
solely for the benefit of Green Dot, and shall be enforced under this Agreement solely by Green
Dot.
(f) Notwithstanding any other provision of this Agreement, any provision of this Agreement
that is not a covenant, obligation, representation, or warranty expressly made by a specific Party,
shall be for the benefit for all Parties and may be enforced by any Party.
(g) Nothing in this Agreement, including this Section 16.12, but excluding Section 11.1(g),
shall limit the rights or obligations that a Party may have with regard to another Party under a
separate agreement between such Parties, including with respect to any such separate agreement that
may relate to the Program.
16.13 Interpretation.
As used in this Agreement,
(a) All references to include, includes or including shall be deemed to be followed by
the words without limitation;
(b) All references to herein, hereunder or like words shall refer to this Agreement as a
whole and not to any particular section, subsection or clause contained in this Agreement; and
(c) All references to month or months shall be deemed to be preceded by the word
calendar.
IN WITNESS WHEREOF, Bank, Green Dot and Retailer have caused this Agreement to be executed by
their respective officers or agents thereunto duly authorized as of the date first above written.
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WAL-MART STORES, INC. |
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WAL-MART STORES EAST, INC |
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By:
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/s/ Jane J. Thompson
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By:
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/s/ Jane J. Thompson |
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Name:
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Title:
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Title: |
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WAL-MART STORES EAST, L.P. |
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WAL-MART STORES TEXAS L.P. |
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By:
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/s/ Jane J. Thompson
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By:
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/s/ Jane J. Thompson |
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Name:
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Title:
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WAL-MART LOUISIANA, LLC |
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By:
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/s/ Jane J. Thompson |
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Name: |
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GE MONEY BANK |
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GREEN DOT CORPORATION |
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By:
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/s/ Margaret M. Keane
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By:
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/s/ Steven W. Streit |
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Name:
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Margaret M. Keane
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Steven W. Streit |
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Title:
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SVP, GE Money Bank
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Title:
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APPENDIX I
CERTAIN DEFINED TERMS
Unless otherwise defined in the Agreement to which this Appendix is attached, capitalized
terms used in the Agreement shall have the meanings ascribed to them in this Appendix I.
Acquirer Agreement has the meaning given to it in Section 5.1(c).
Activation Criteria has the meaning given to it in Section 1.5(b).
Active Permanent Prepaid Card means, as of any given date, any Permanent Prepaid
Card, other than a Permanent Prepaid Card that has been terminated in accordance with Banks
policies; which either had a positive balance or was utilized for a Purchase or for a cash
withdrawal at an ATM at any time after the beginning of the month immediately preceding such date.
Affiliate shall mean, with respect to any Person, each Person that controls, is
controlled by or is under common control with such Person or any Affiliate of such Person. For the
purpose of this definition, control of a Person shall mean the possession, directly or
indirectly, of the power to direct or cause the direction of its management or policies, whether
through the ownership of voting securities, by contract or otherwise. The term Affiliate shall
not include the spouse of Sam Walton, or any descendant of Sam Walton or such descendants spouse,
or any entity under the control of any of them and not also controlled by Retailer.
Agreement means this Prepaid Card Program Agreement, including any Schedules or
Addenda attached hereto.
Agreement Termination Date means the date that the Agreement has been terminated
pursuant to Article XI of the Agreement, notwithstanding that the Final Wind-Down Date has not yet
occurred.
Applicable Law means all federal, state and local laws, statutes, regulations,
written regulatory guidance, orders or directives, as may be amended and in effect from time to
time during the Term of this Agreement including the Electronic Fund Transfer Act and Regulation E.
Applicant means an individual who purchases a Temporary Prepaid Card or requests
activation of a Prepaid Card.
ATM means automated teller machine or unattended point-of-sale terminal that has
electronic capability; accepts PIN numbers and dispenses cash in connection with Prepaid Cards.
Authorization System means that portion of equipment, software, systems, processes
and procedures used or necessary for use by Bank to authorize Cardholder transactions under the
Program.
1
Available for Use means the ability of equipment, software, systems, data, and
functions for which Green Dot or Bank is operationally responsible including, without limitation,
the Authorization System, the Bank IVR and the Green Dot IVR, to be utilized or accessed by Bank,
Retailer, Cardholders or other third-parties, as intended in accordance with normal operations.
Availability, unless otherwise defined herein, means the extent to which referenced
equipment, software, systems, data or services are Available for Use.
Balance Limit has the meaning given to it in Section 2.2(c).
Bank means GE Money Bank and its successors and permitted assigns.
Bank Created Technology has the meaning given to it in Section 12.1(a).
Bank IVR means any interactive voice response system utilized by Bank, whether by
agreement with a third party servicer or otherwise, to provide services under the Card Program.
Bank Owned Modifications has the meaning given to it in Section 12.1(a).
Bank Technology has the meaning given to it in Section 12.1(a).
Business Day means any day, except Saturday, Sunday, or a day on which banks are
required or permitted to be closed in the State of New York.
Cardholder means any individual to whom Bank has issued a Card under this Program or
who is or may become obligated under or with respect to use of the Card.
Cardholder Agreement means the agreement between Bank and Cardholder to whom Bank
issues the Card governing the terms and conditions applicable to the use of the Card and all
disclosures associated therewith.
Card Product has the meaning given to it in Section 11.7(b).
Card Program means the program in which the Bank issues, services, and accepts loads
and reloads to Prepaid Cards, and in which Prepaid Cards are marketed by the Parties, all as set
forth in this Agreement.
Card Services has the meaning given to it in Section 1.5(b).
Change of Control means any event or series of events by which any Person (or
Persons acting in concert) shall acquire Control of another Person.
Commencement Date means the date that the first Temporary Prepaid Card is sold at a
Participating Store pursuant to the Program.
Competitor means any of [***].
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Confidential material redacted and filed separately with the Commission |
2
Confidential Information has the meaning given to it in Section 11.4(a).
Consumer Credit Card Program means the open-end revolving private label and dual
credit card, as established by Bank and Retailer pursuant to that certain Amended and Restated
Consumer Credit Card Program Agreement by and between Retailer and Bank, dated August 25, 2004, as
amended from time to time.
Control shall mean the direct or indirect ownership of over 50% of the capital stock
(or other ownership interest, if not a corporation) of any Person or the possession, directly or
indirectly, of the power to direct the management and policies of such Person by ownership of
voting securities, by contract or otherwise. Controlling shall mean having Control of any Person
and Controlled shall mean being the subject of Control by another Person.
Daily Report has the meaning given to it in Section 6.1(a).
Default means any event the occurrence of which, with the passage of time or the
giving of notice or both, would constitute an Event of Default.
Default Percentage means, with respect to a Service Level, the Default Percentage
or Default % set forth opposite such Service Level in Schedule 9.1.
Direct Deposit Load has the meaning given to it in Section 2.6.
Downtime means the number of minutes in the calendar month during which identified
equipment, software, systems, data, services or function was not Available for Use or where
response time of such service is outside established parameters.
Early Termination Fee shall mean the [***] and [***] as of the
Agreement Termination Date.
Effective Date has the meaning given to it in the Preamble.
Emergency Suspension Event has the meaning given to it in Section 4.11(a).
Event of Default has the meaning given to it in Section 13.1.
Excused Downtime means (i) Downtime during a Scheduled Maintenance Window, and (ii)
any other period during which any particular equipment, software, system, function or service is
not Available For Use (x) of which Bank or Retailer, as applicable, has approved, such approval not
to be unreasonably withheld, (y) which Bank or Retailer, as applicable, has excused, or (z) which
are outages due to matters outside of Green Dots or Banks, as applicable, Span of Control.
FDIC means Federal Deposit Insurance Corporation.
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Confidential material redacted and filed separately with the Commission |
3
Final Wind-Down Date shall mean the first date after the conclusion of the wind-down
described in Section 14.5 or the date on which Retailer consummates a purchase pursuant to Section
14.4.
GD Marks means Green Dots name(s), logos, service marks or trademarks used in the
creation, development, marketing and administration of the Program including, without limitation,
those appearing on Prepaid Cards, Reload Packs, and Promotional Materials.
GO Merchant has the meaning given to it in Section 4.1(a).
GD Network has the meaning given to it in Section 4.1(a).
GD Network Agreement has the meaning given to it in Section 16.2.
GD Network Data has the meaning given to it in Section 4.10.
GD Network Funds has the meaning given to it in Section 4.10.
GD Network Provisions means the provisions set forth in Section 3.1(e) and in
Article IV of this Agreement.
GD Network Participant has the meaning given to it in Section 4.8(a)(ii).
GD Services Agreement has the meaning given to it in Section 16.2.
Governmental Authority means any federal, state or local domestic, foreign or
supranational governmental or regulatory authority, agency, court, tribunal, commission having
jurisdiction over Bank or Retailer, as the case may be.
Green Dot IVR means any interactive voice response system utilized by Green Dot to
provide services under the Load Program.
Green Dot Replacement Period has the meaning given to it in Section 14.11(b).
Green Dot Successor has the meaning given to it in Section 14.11(a).
Gross Settlement Amount has the meaning given to it in Section 6.1.
Identification Information has the meaning given to it in Section 8.2(b) of the
Agreement.
Indemnified Losses means any and all losses, liabilities, costs, and expenses
(including reasonable attorneys fees and expenses, reasonable out-of-pocket costs, interest and
penalties), settlements, equitable relief, judgments, damages (including liquidated, special,
consequential, punitive and exemplary damages), claims (including counter and cross-claims, and
allegations whether or not proven) demands, offsets, defenses, actions, or proceedings by
whomsoever asserted.
4
Initial Term has the meaning given to it in Section 14.1.
Intellectual Property has the meaning given to it in Section 12.1(e).
Intermediary Services has the meaning given to it in Section 4.3
Internet means the worldwide web.
Lease Department means any franchised or leased department of Retailer which
Retailer has designated as such for purposes of the Agreement.
License-Grant Provisions has the meaning given to it in Section 12.2(a).
Licenses has the meaning given to it in Section 12.2(a).
Load Program means the program in which Green Dot loads Prepaid Cards through POS
Loads and Reload Pack Sales through the GD Network.
Load Program Promotional Materials has the meaning given to it in Section 4.3.
Monthly Bank Shortfall, with respect to any calendar month, means the amount by
which the Banks average Monthly Per Card Revenue for the six (6) full calendar months immediately
preceding Banks receipt of Retailers notice of intent to purchase under Section 14.4(b) exceeds
Banks actual Monthly Per Card Revenue for such month multiplied by the number of Active
Permanent Prepaid Cards as of the last day of such calendar month.
Monthly Per Card Revenue, with respect to any calendar month, means the gross
revenue received by Bank in Operating the Program during such calendar month divided by the
number of Active Permanent Prepaid Cards as of the last day of such calendar month.
Minimum Requirements means (i) (A) sales averaging at least [***]
Temporary Prepaid Cards per Participating Store per day, and (B) fraud losses on the Prepaid Cards
does not exceed [***] basis points of the Purchase transaction volume, with A and B each
measured over the thirty (30) day period occurring immediately prior to the date of calculation,
and considering only Participating Stores that have offered Temporary Cards for at least sixty (60)
days, and (ii) implementation by Bank and Retailer of a mutually agreed anti-theft device, such
agreement and implementation not to be unreasonably withheld or delayed by either party, that
protects against the theft of Temporary Prepaid Cards at Participating Stores.
Network means a provider of debit transaction network services.
Network Acquirer has the meaning given to it in Section 5.1.
Network Providers means the providers of debit transaction network services under
the Program mutually agreed upon by Retailer and Bank after requesting and reviewing
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Confidential material redacted and filed separately with the Commission |
5
the service proposals and subject to change upon the mutual agreement of Bank and Retailer,
and which shall include, as of the Commencement Date, Visa and Interlink.
Nonpublic Personal Information has the meaning given to it in Section 8.1(a).
Non-Branded Card Product has the meaning given to it in Section 11.7(b).
Non-Store Location means any retail location, other than a Store (or Retailer
website), which accepts debit cards in payment for goods and/or services purchased at such
location.
Non-Termination Right Service Level means a Service Level designated as such in
Schedule 9.1 or in any other writing signed by the Parties. Bank shall use commercially
reasonable efforts to address any failure to meet Non-Termination Right Service Levels.
Object Code has the meaning given to it in Section 12.2(a).
OFAC means the Office of Foreign Assets Control.
Operating Procedures for the Card Program means the instructions and procedures
established or amended from time to time for the operation of the Card Program as provided for in
Section 1.5(c).
Operating Procedures for the Load Program means the instructions and procedures
established or amended from time to time for the operation of the Load Program as provided for in
Section 4.4.
Participating Store means any Store that participates in the Program in accordance
with the provisions of this Agreement, provided that, in the event that Wal-Mart.com is added as a
Party to this Agreement, all references in this Agreement to states in which Participating Stores
are located shall include the states in which any Person(s) conducting a transaction under the
Program with Wal-Mart.com resides and, for purposes of this Agreement, any such transaction shall
be deemed to be a transaction conducted at a Participating Store in such state.
Permanent Prepaid Card has the meaning given to it in the Section 1.2.
Person means and includes any individual, partnership, joint venture, corporation,
trust, unincorporated organization or government or any department or agency thereof.
Phase I has the meaning given to it in Section 1.13.
Phase I Territory means Alabama, California, Georgia and Texas, and / or such other
states or territories that the Parties may agree upon from time to time in writing.
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PIN means a personal identification number used as a security control on an Account.
POS Loads has the meaning given to it in Section 4.1(c).
[***]
has the meaning given to it in Section 4.4.
POS Load Data has the meaning given to it in Section 4.10.
POS Load Funds has the meaning given to it in Section 4.10.
POS Location means an electronic cash register or similar device at the physical
place at which a Purchase is made in a Participating Store, excluding Lease Departments.
Prepaid Card has the meaning given to it in Section 1.1.
Prepaid Card Documentation means with respect to a Prepaid Card, any and all
documentation or materials relating to the Prepaid Card, including (a) the Prepaid Card itself, (b)
Prepaid Card packaging or mailers, (c) Prepaid Card Terms, (d) Prepaid Card statements, (e) adverse
action information, (f) change of terms notices, (g) correspondence, memoranda, documents,
instruments, certificates, agreements and invoices (to the extent that the foregoing are authored
and delivered solely by Bank), (h) any and all amendments or modifications to the materials lists
in clauses (a) through (g), however stored or kept, and (i) any other information written by Bank
relating to a Prepaid Card; provided, that Prepaid Card Documentation shall not include materials
used for advertising or solicitation including advertising or solicitations of credit-based
promotions other than references or descriptions of debit features available under the Program
which have been approved in writing by Bank prior to their use.
Prepaid Card Fees has the meaning given to it in Section 1.5(d).
Prepaid Card Shrinkage means the cost of Temporary Prepaid Card inventory lost
through theft, obsolescence or other causes after delivery to the Participating Stores.
Prepaid Card Terms means the terms and conditions agreed to by Bank and each
Cardholder which govern a Prepaid Card and pursuant to which such Cardholder may load the Prepaid
Card and use the Prepaid Card to make Purchases, cash withdrawals at ATMs and any other
transactions contemplated by this Agreement, together with any modifications or amendments which
may be made to such terms.
Pricing Structure has the meaning given to it in Section 11.7(j).
Privacy Policy has the meaning given to it in Section 8.1(a).
Program means, collectively, the Load Program and the Card Program.
Program Expenses has the meaning given to it in Section 3.1(a).
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Confidential material redacted and filed separately with the Commission |
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Program Information has the meaning given to it in Section 8.2(b).
Program Marketing Fund has the meaning given to it in Section 7.2(a).
Program Quarter means each three month period beginning on the Effective Date.
Prohibited Change of Control means any Change in Control with respect to Green Dot,
or any transaction in which a Person acquires all or substantially all of Green Dots assets, if
the Person that acquires Control of Green Dot, or all or substantially all of Green Dots assets,
either: (a) is not at least as financially sound as Green Dot and/or not at least as capable of
meeting the obligations of Green Dot under this Agreement as Green Dot; (b) is insolvent or will
become insolvent as a result of such acquisition; (c) in the commercially reasonable judgment of
Retailer or Bank, would cause harm to the goodwill or reputation of Retailer or Bank or the
Retailer or Bank name or brand; (d) is in the business of operating general merchandise retail
sales outlets or providing consumer financial services; or (e) has been engaged in material
litigation with Retailer or Bank in the past ten (10) years or there has been the threat of such
material litigation. For purposes of clarification, an initial public offering by Green Dot, or an
internal reorganization among Affiliates shall not, by itself, be considered a Prohibited Change
of Control hereunder.
Promotional Materials has the meaning given to it in Section 1.5(f).
Purchase means (i) the purchase by a Cardholder of any goods and/or services, and
(ii) any cash-over transactions made with such purchases.
Regulations has the meaning given to it in Section 8.1(a).
Reload Pack means a MoneyPak or any other type of universal cash acceptance product
sold at Retailer or other GD Merchant that can be used to transfer funds to stored value cards and
prepaid cards, to pay bills with participating billers and to make transfers to other payees
participating in the GD Network.
[***]
means [***] an amount determined from time to
time in writing by GD and [***] for the sale of Reload Packs.
Reload Pack Data has the meaning given it in Section 4.10.
Reload Pack Funds has the meaning given it in Section 4.10.
Reload Pack Sale has the meaning given to it in Section 4.1(a).
Renewal Term has the meaning given to it in Section 14.1.
Repeated SLA Failure has the meaning given to it in Section 14.3(k).
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Confidential material redacted and filed separately with the Commission |
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Retailer means Wal-Mart Stores, Inc., Wal-Mart Stores Texas L.P., Wal-Mart
Louisiana, LLC, Wal-Mart Stores East, Inc., and Wal-Mart Stores East, L.P. and their successors and
permitted assigns.
Retailer Created Technology has the meaning given to it in Section 12.1(a).
Retailer Customer means a customer of Retailer, whether or not such customer has
received a Retailer Customer Number.
Retailer Customer Information has the meaning given to it in Section 1.3.
Retailer Customer Number means the unique eleven-digit number accorded to an Account
and embossed on the back of a Permanent Prepaid Card.
Retailer Marks has the meaning given to it in Section 11.3(a).
Retailer Owned Modifications has the meaning given to it in Section 12.1(a).
Retailer Technology has the meaning given to it in Section 12.1(a).
RFP has the meaning given to it in Section 11.7(e).
Scheduled Maintenance Window means a scheduled period of time mutually agreed by
Retailer, Bank and Servicer during which maintenance or other activities are to be performed and
the time actually used, such time not to exceed eight (8) hours per calendar month. Each Party
shall provide the other not less than sixty (60) days prior written notice of any requests for
changes to its Scheduled Maintenance Window. Extensions to a Scheduled Maintenance Window, and any
rescheduled Maintenance Window for which the Party has not provided its written consent shall be
deemed Unexcused Downtime.
Service Level means any service level set forth in Schedule 9.1 of this Agreement.
Solvent as to a Person, means (a) the present fair salable value of such Persons
assets is in excess of the total amount of its liabilities, (b) such Person is presently able
generally to pay its debts as they become due, and (c) such Person does not have unreasonably small
capital to carry on such Persons business as theretofore operated and all business in which such
Person is about to engage. The phrase present fair salable value of a Persons assets is
intended to mean that value which can be obtained if the assets are sold within a reasonable time
in arms-length transactions in an existing and not theoretical market.
Span of Control means any equipment, software, system, network or other
infrastructure and those areas of functionality and availability with respect to, or utilized to
provide, services, as applicable, that are under the control of a Party, its subcontractors or
agents.
Specified Termination Right has the meaning given to it in Section 14.11.
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Store means any retail store within the United States that is owned or operated by
Retailer.
Substantial Adverse Impact has the meaning given to it in Section 14.11(c).
Temporary Prepaid Card has the meaning given to it in Section 1.2.
[***]
has the meaning given to it in Section 5.2.
Term has the meaning given to it in Section 14.1.
Terminal means a point-of-sale electronic terminal at a Store through which Prepaid
Card electronic financial transactions are conducted.
Unamortized Investment Expenses means, as of any date of determination, an amount
equal to the aggregate costs and expenses incurred by Bank and Green Dot in connection with any
capital cost or expense related to the Program, as such costs and expenses are more particularly
described in a schedule to this Agreement that shall be mutually agreed to by the Parties in
writing and incorporated into this Agreement as Schedule 14.3(c) prior to the expansion (if
any) of the Program beyond Phase I, less the amount of such costs and expenses that would
have been amortized through the date of determination assuming a daily, straight line basis from
the Effective Date through the end of the third (3rd) annual period following the Commencement
Date, determined in accordance with Generally Accepted Accounting Principles.
Unexcused Downtime means the total number of minutes any referenced system,
component or service is not Available for Use during a calendar month, excluding Excused Downtime.
Wal-Mart Branded Card Product has the meaning given it in Section 11.7(b).
Wal-Mart Financial Services means the financial products and services offered from
time to time under the Wal-Mart Financial Services label, including, but not limited to, payroll
check cashing, money transmission, Money Center Express, home mortgages, bill payment, and products
and services offered from time to time under any co-branding agreement with Bank.
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Confidential material redacted and filed separately with the Commission |
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SCHEDULES TO
PREPAID CARD PROGRAM AGREEMENT
Schedule 1.5(c)
Operating Procedures for the Card Program
Capitalized Terms not defined herein have the meaning set forth in the Prepaid Card Program
Agreement.
Training
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Retailer shall train its employees in the proper distribution of Temporary
Prepaid Cards. Retailer shall accept cash and debit cards as the only form of
payment for issuance of Temporary Prepaid Cards. |
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Retailer shall train its employees to offer a [***]. |
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Retailer shall train its associates to instruct Cardholders to contact Bank
customer service if there is a dispute on the Prepaid Card. |
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Retailer shall train its associates to follow these operating instructions
with the agreed upon training materials. The initial training instructions are
attached as Exhibit A. |
Card Program-General
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Retailer shall be responsible for the risk associated with [***]. |
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Retailer shall keep and maintain the accounting for the Card Program.
Retailer shall transmit amounts owed to Bank in accordance with the Agreement. |
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The magnetic strip is not swiped for the issuance of a Temporary Prepaid
Card. |
Returns/Credits
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Retailer shall not provide any refunds to Cardholders for the issuance of a
Temporary Prepaid Card. and shall instruct customers seeking a refund to call
Bank. |
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For merchandise purchased with a Prepaid Card. Retailer shall process a
return or adjustment to the Prepaid Card in accordance with Retailers standard
policies and procedures. |
Lost/Stolen Prepaid Cards
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If a Cardholder calls Retailer to report a lost or stolen Prepaid Card,
Retailer shall instruct the Cardholder to immediately call Bank customer service |
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If a Cardholder is in a Participating Store and reports a lost or stolen
Prepaid Card or has sent correspondence to Retailer to report a lost or stolen
Prepaid Card, Retailer shall call Bank and forward written correspondence to
Bank customer service on behalf of the Cardholder. |
Card Cancellation
|
|
|
*** |
|
Confidential material redacted and filed separately with the Commission |
|
|
|
If a Cardholder calls Retailer in order to cancel their Prepaid Card,
Retailer shall instruct Cardholder to call Bank |
|
|
|
|
If a Cardholder is in a Participating Store and wishes to cancel their
Prepaid Card, Retailer shall call Bank customer service on behalf of the
Cardholder and advise the representative that the Cardholder wishes to cancel
their card. |
|
|
|
|
Under no circumstances shall Retailer or its associates retain or destroy a
Prepaid Card on behalf of a Cardholder. |
|
|
|
|
If Cardholder notifies Retailer via mail that they wish to cancel their
Prepaid Card, Retailer shall forward such correspondence to Bank customer
service. |
Balance Inquiries
|
|
|
Retailer shall conduct balance inquiry transactions through the applicable
Network Provider and Retailers Network Acquirer. |
|
|
|
|
Retailer shall train its associates to complete free balance inquiries at
Terminals; other than those located in Lease Departments. |
|
o |
|
Retailer shall instruct Cardholder to swipe the Prepaid Card |
|
|
o |
|
Retailer transmits a request for a balance inquiry |
|
|
o |
|
Retailer will issue to the Cardholder a receipt for the
available balance amount. |
|
|
|
The Prepaid Card must be present at the time of the balance inquiry. The
magnetic stripe of the Prepaid Card must be swiped and not hand-keyed. |
Transmission of Authorization Request
When requesting an authorization for the initial issuance of a Temporary Prepaid
Card, Retailer shall send Bank the Prepaid Card number, amount, time of day,
Retailer merchant ID, PIN (if applicable), and transaction type. When seeking
authorization for balance inquiries, Retailer shall send Bank the Prepaid Card
Number, time of day, Retailer merchant ID, and transaction type.
EXHIBIT A
Reloadable
Wal-Mart Prepaid
Visa®
card & Green Dot® MoneyPak
|
|
|
|
|
|
[ILLEGIBLE]
|
|
(WAL MART LOGO) (VISA LOGO) (GB LOGO) (GREEN DOT LOGO) |
WHERE DO I DISPLAY THESE PRODUCTS?
FRONT END DEPARTMENT
Below you will find an image showing how many facings each location contains and how they
should be merchandised.
PROMOTIONAL END CAP DISPLAY [***]
Your store
will have
[***] Promotional End
[***] dedicated to these products. Please merchandise
in the 2nd full lane and cap front the Supercenter side (food side) as shown below.
(GRAPHICS)
REGISTER POLES ACRYLIC DISPLAY [***]
Your store will receive acrylic display adapters to be placed on the front of the
existing Wal-Mart credit card brochure holders. [***] of these register pole displays will be
merchandised with the Wal-Mart Prepaid Visa Card packaging and [***] will be marchandised with the
Green Dot MoneyPak, (as shown below) Merchandise in lanes closest to both store
entrances. Rotate placement of each product type at every other register pole.
(GRAPHICS)(GRAPHICS)
TEAR PADS
Additional
tear pads are stored underneath the front right portion of the display.
(GRAPHICS)
|
|
|
*** |
|
Confidential material redacted and field separately with the Commission |
Associates receive a 10% discount on the retail price of this product!
Reloadable Wal-Mart Prepaid Visa® Card & Green Dot® MoneyPak
[ILLEGIBLE]
(WAL-MART LOGO) (VISA LOGO) (GE LOGO)(GREEN DOT LOGO)
WHERE DO I DISPLAY THESE PRODUCTS?
FRONT END DEPARTMENT (cont.)
CUSTOMER SERVICE DESK ACRYLIC DISPLAY [***]
Your store will have [***] Customer Service Desk [***] dedicated
to these products. The front pockets of each display will contain the Reloadable Wal-Mart Prepaid
Visa® Card
packaging. The back pockets will contain various consumer literature
for other products, Merchandise as
shown below.
MONEY CENTER (1)
Select stores have a Money Center counter. In these stores, an additional Customer Service Desk
Acrylic will be merchandised next to the register as shown below.
|
|
|
|
|
BACK VERTICAL SLOT
Community Applications
THIRD SLOT
Personal Credit Brochure
FRONT TWO SLOTS
Wal-Mart Prepaid
Visa Card Packaging
|
|
(GRAPHIC)
|
|
INSERT DISPLAY HEADER INTO
DISPLAY SLOT
THIRD SLOT
Business Applications
FRONT TWO SLOTS
Wal-Mart Prepaid
Visa Card Packaging
|
HOW DO I REORDER?
These products are not set up on auto-replacement. Your store
has been provided with an amount of packaging to support the multiple displays. Prior to reordering, please balance inventory among the various display locations. The
Promotional End Cap contains the most amount of inventory.
|
Below is a list of all Reloadable Wal-Mart Prepaid Visa Card and Green Dot MoneyPak packaging. |
|
|
|
|
|
Item# |
|
UPC |
|
Description |
8247156 |
|
830324001311 |
|
Wal-Mart Prepaid Visa Card Package (English) |
8247163 |
|
830324001366 |
|
Wal-Mart Prepaid Visa Card Package (Spanish) |
8247149 |
|
830324001410 |
|
Green Dot MoneyPak |
In the event that you are running low on any of these products,
please contact the following Corporate Office Dept. buyers,
Merchandise Hotline: 700-Wal-Mart
Financial Services; Ext. 43260
FOR MORE PRODUCT INFORMATION
|
|
Speak with the store manager to review the extended Wal-Mart Prepaid Visa and Green Dot
MoneyPak Product Training Guides. |
|
|
|
Wire-> Work-> Stores-> Wal-Mart-> Financial Services-> Guides-> Prepaid VISA (hyperlink). |
WAL-MART FILED SUPPORT
1 (479) 273-4357
|
|
|
*** |
|
Confidential material redacted and filed separately with the Commission |
Associates
receive a 10% discount on the retail price of this product!
Reloadable
Wal-Mart Prepaid Visa® Card & Green
Dot® MoneyPak
[ILLEGIBLE]
(WAL-MART
LOGO) (VISA LOGO) (GE LOGO) (GREEN DOT LOGO)
HOW DO I SELL A NEW PREPAID VISA CARD?
1. |
|
Scan the UPC. |
|
2. |
|
SCAN ACCOUNT BARCODE. |
|
3. |
|
Enter the load amount (any amount from $20 to $500) and press ENTER. |
(GRAPHICS) (GRAPHICS) |
|
4. |
|
Collect cash from Customer before handing back package and receipt with Activation Number.
Complete Sale. |
Do not use real merchandise to train and practice transactions.
HOW DO I SELL A MONEYPAK?
1. |
|
Scan the UPC. |
|
|
2. |
|
SCAN ACCOUNT BARCODE. |
|
|
3. |
|
Enter the load amount (any amount from $20 to $1,100) and press ENTER. |
(GRAPHICS) (GRAPHICS) |
|
4. |
|
Collect cash from Customer before handing back package and receipt with Activation Number.
Complete Sale. |
|
Do not use real merchandise to train and practice transactions.
SWIPE & GO: HOW DO I RELOAD A PREPAID CARD THAT THE CUSTOMER HANDS TO ME?
1. |
|
Key 70 and press the ACTION CODE key. |
(GRAPHICS) |
|
2. |
|
ENTER ACCOUNT by swiping the Cards MAG-STRIPE through
the Card reader. |
|
3. |
|
Press 1 to load. |
|
4. |
|
Enter the load amount (any amount from $20 to $1,100) and press ENTER. |
|
5. |
|
Collect cash from Customer before handing back receipt with Activation Number. Complete
Sale. |
WAL-MART STORE POLICY
|
|
NO REFUNDS at Wal-Mart stores. |
|
|
|
Customers must call 1 (877) 937-4098. |
|
|
|
No personal checks or credit cards can be accepted for payment (CASH ONLY). |
|
|
|
Do NOT give activation or reload PIN number out over the phone. |
WAL-MART FIELD SUPPORT
1 (479) 273-4357
Associates receive a 10% discount on the retail price of this product!
Reloadable Wal-Mart Prepaid
Visa® Card & Green Dot®
Moneypak
[ILLEGIBLE]
(WAL-MART
LOGO) (VISA
LOGO)(GE LOGO)(GREEN DOT LOGO)
INTRODUCING A NEW SOLUTION FOR CUSTOMERS CASHING CHECKS
In addition to receiving their check in cash, Wal-Mart check cashing customers
will now be given the option to load part or all of their check onto a Card. Every
time you cash a check, please be sure to offer the Customer this option.
After entering the check amount, the Customer will be prompted to either load funds onto a
Wal-Mart Prepaid Visa Card or receive cash.
1. |
|
To receive cash only, press TOTAL. |
2. |
|
To load to a Card press ENTER and follow steps below. |
HOW DO I SELL OR RELOAD A PREPAID VISA CARD?
NEW CARD
1. |
|
Press TOTAL. |
|
2. |
|
Scan UPC. |
|
3. |
|
SCAN ACCOUNT BARCODE. |
|
4. |
|
Press ENTER to load all check funds OR key amount to be loaded ($20 to $1,100). Complete Sale. |
|
5. |
|
Hand the package and receipt with Activation Number to the Customer. |
EXISTING CARD
1. |
|
Press ENTER. |
|
2. |
|
SCAN ACCOUNT BARCODE by swiping the Cards MAG-STRIPE
through the Card reader. |
|
3. |
|
Press ENTER to load all check funds OR key amount to be
loaded ($20 to $1,100). Complete
Sale. |
|
4. |
|
Hand the receipt to the customer. |
No
Reload Fee when cashing a check and loading a Wal-Mart
Prepaid Visa Card.
Do
not use real merchandise to train and practice transactions.
WAL-MART STORE POLICY
|
|
NO REFUNDS at Wal-Mart stores. |
|
|
|
Customers must call 1 (877) 937-4088. |
|
|
|
No Personal checks or credit cards can be accepted for
payment (CASH ONLY). |
|
|
|
Do NOT give activation or reload PIN numbers out over the
phone. |
WAL-MART FIELD SUPPORT
1 (479) 273-4357
FOR MORE PRODUCT INFORMATION
Speak with the store manager to review the extended Wal-Mart Prepaid
Visa and Green Dot MoneyPak Product Training Guides.
Wire -> Work-> Stores -> Wal-Mart -> Financial
Services-> Guides -> Prepaid
VISA (hyperlink).
Associates
receive a 10% discount on the retail price of this product!
Reloadable Wal-Mart Prepaid Visa® Card & Green Dot® Monypak
WAL-MART (VISA LOGO) (GE LOGO)(GREEN DOT LOGO)
HOW DO I SELL A NEW PREPAID VISA CARD?
1. Scan the UPC.
(GRAPHICS) (GRAPHICS)
2. SCAN ACCOUNT BARCODE.
3. Enter the load amount (any amount from $20 to $500) and press ENTER.
4. Collect cash from Customer before handing back package and receipt with Activation Number. Complete Sale.
Do not use real merchandise to train and practice transactions.
HOW DO I SELL A MONEYPAK?
1. Scan the UPC.
(GRAPHICS) (GRAPHICS)
2. SCAN ACCOUNT BARCODE.
3. Enter the load amount (any amount from $20 to $1,100) and press ENTER.
4. Collect cash from Customer before handing back package and receipt
with Activation Number. Complete Sale.
Do not use real merchandise to train and practice transactions.
SWIPE & GO: HOW DO I RELOAD A PREPAID CARD THAT THE CUSTOMER HANDS TO ME?
1. Key 70 and press the ACTION CODE key.
(GRAPHICS)
2. ENTER ACCOUNT by swiping the Cards MAG-STRIPE through the Card reader.
3. Press 1 to load.
4. Enter the load amount (any amount from $20 to $1,100) and press ENTER.
5. Collect cash from Customer before handing back receipt with Activation
Number. Complete Sale.
WAL-MART STORE POLICY
NO REFUNDS at Wal-Mart stores.
Customers must call 1 (877) 937-4098.
NO personal checks or credit cards can be accepted for payment (CASH ONLY).
Do NOT give activation or reload PIN numbers out over the phone.
WAL-MART FIELD SUPPORT
1 (479) 273-4357
Associates receive a 10% discount on the retail price of this product!
Reloadable
Wal-Mart Prepaid Visa® Card & Green
Dot® Moneypak
(WAL-MART LOGO)(VISA
LOGO)(GE LOGO)(GREEN DOT LOGO)
WHAT IS THE RELOADABLE
WAL-MART PREPAID VISA CARD?
WHAT IS IT?
The Reloadable Wal-Mart Prepaid Visa® Card is a real Visa debit
Card with no credit check or bank account required. The Card has
no credit limit, instead, the Cards spending limit is determined
by the amount of money the customer loads. (eg. load $500, spend
$500.) To add more money to their Card, customer simply purchase
a Green Dot MoneyPak.
WHAT CAN IT BE USED FOR?
The Wal-Mart Visa Card can be used everywhere Visa debit cards are
accepted worldwide. Some of the most common uses for the Card include:
Paying Bills
Making hotel and airline reservations
Shopping Online
Using at stores and restaurants
Buying groceries
Paying at the pump
(GRAPHICS)(GRAPHICS)
WHERE DO I DISPLAY THESE PRODUCTS?
CONNECTION
CENTER DISPLAY [***]
Your store
will merchandise the Prepaid Visa Card Powerwing [***] on the low media flxture
that is closest to the Connection Center register. The packaging and displays should be
marchandise as shown.
(GRAPHIC)
HOW DO I REORDER?
Below is a
list of all Reloadable Wal-Mart Prepaid Visa Card and Green Dot
MonayPak packaging. These products are not set up on
auto-replenshment.
|
|
|
|
|
|
|
ITEM # |
|
|
UPC |
|
Description |
87287783
|
|
|
830324001519 |
|
|
Wal-Mart Prepaid Visa Card
Package (English) |
87287853
|
|
|
830324001564 |
|
|
Wal-Mart Prepaid Visa Card
Package (Spanish) |
87287713
|
|
|
830324001618 |
|
|
Green Dot Center MoneyPak |
In the
event that you are running low on any of these products, please
contact the following Corporate Office Dept. buyers,
Merchandise Hotline: 700-Wal-Mart Financial Services Ext. 43260
WHAT IS THE GREEN DOT MONEYPAK?
The Green Dot MoneyPak is designed to:
|
|
Reload prepaid cards
(including those sold at
Wal-Mart and at other stores) |
|
|
|
Make payments and pay bills |
|
|
|
Add cash to accounts |
FOR MORE PRODUCT INFORMATION
Speak with the store manager to review the extended Wal-Mart Prepaid Visa and Green
Dot MoneyPak Product Training Guides.
Work-> Stores-> Wal-Mart-> Financial Services-> Guides-> Prepaid VISA
(hyperlink).
WAL-MART STORE POLICY
NO REFUNDS at Wal-Mart stores.
Customers must call 1
(877) 937-4098.
No Personal checks or credit cards can be accepted for payment (CASH ONLY)
DO NOT give activation or reload PIN numbers out over the phone.
WAL-MART FIELD SUPPORT
1 (479) 273-4357
|
|
|
*** |
|
Confidential material redacted and field separately with the Commission |
Associates
receive a 10% discount on the retail price of this product!
Reloadable Wal-Mart Prepaid Visa Card and Green Dot MoneyPak
[ILLEGIBLE]
Reloadable Wal-Mart Prepaid Visa Card and Green Dot MoneyPak
[WAL-MART LOGO] [VISA LOGO] [GE LOGO] [GREEN DOT LOGO]
[ILLEGIBLE]
[GRAPHIC] [GRAPHIC]
Reloadable Wal-Mart Prepaid Visa Card and Green Dot MoneyPak
[Illegible]
Reloadable Wal-Mart Prepaid Visa Card and Green Dot MoneyPak
[Illegible]
Schedule 1.5(d)
Cardholder Terms and Prepaid Card Fees
Wal-Mart Prepaid Card Cardholder Agreement
by GE Money Bank
This Cardholder Agreement (Agreement) sets forth the terms of your Wal-Mart Prepaid Card,
which includes both the temporary Wal-Mart Prepaid Card that you purchased from a Wal-Mart
store (Temporary Card), as well as the personalized version of your Wal-Mart Prepaid Card
that will be mailed to you after you have completed the activation steps described below
(Personalized Card). Please read it carefully and keep it for your records.
In this Agreement, the words you and your mean the individual who purchased a Temporary
Card or to whom we issued a Personalized Card. We, us and our mean GE Money Bank, the
issuer of the Wal-Mart Prepaid Card. Our Mall Address is P.O. Box 1187. Monrovia, CA 91017;
and Green Dot means Green Dot Corporation. A transaction means any use of your Wal-Mart
Prepaid Card to make a purchase or obtain cash.
1. Your Agreement. By activating, using, or allowing another person to use the Temporary
Card, you agree to this Agreement for the Temporary Card and to the Personalized Card you may
receive. If you do not agree to this Agreement, do not use your Wal-Mart Prepaid Card, save
your receipt, and cancel by calling toll-free (877) 937-4098. We will refund the amount
loaded to the Temporary Card and any fees you paid if you cancel before it is activated and
before anyone uses it.
2. Description of the Wal-Mart Prepaid Card. The Wal-Mart Prepaid Card is a prepaid value
card and not a device that accesses money in an individual checking or savings account. When
you use the Wal-Mart Prepaid Card, you are redeeming the value of the card and not making a
withdrawal from a deposit account. The Wal-Mart Prepaid Card is NOT a credit card or charge
card that allows you to make purchases or obtain advances and pay later.
3. Activating Your Temporary Card. The maximum amount of value on a Temporary Card is $500
(or $1,100 if you purchased the Temporary Card when you cashed a check at Wal-Mart). You must
activate the Temporary Card and choose a Personal Identification Number (PIN), either by
going online to www.walmartprepaid.com or by calling toll-free (877) 965-7848. You
must have both your Temporary Card and receipt with you when you call to activate or for any
refunds. After you activate your Temporary Card and we have verified your identity, we will
send you a Personalized Card in the mail. If we are unable to verify your identity, you will
not receive a Personalized Card. We will return to you the amount loaded on the Temporary
Card and any fees you paid or, at our option, allow you to use the Temporary Card until the
balance on the card is zero. Important Information About Procedures for Activating a Wal-Mart
Prepaid Card: To help the government fight the funding of terrorism and money-laundering
activities, federal law requires all financial institutions to obtain, verify, and record
information that identifies each person who opens an account. What this means for you: When
you activate your Temporary Card, we will ask for your name, address, date of birth, and
other information that will allow us to identify you. We may also ask to see your drivers
license or other identifying documents.
4. Activating Your Personalized Card. When you receive your Personalized Card in the mail,
you will need to activate it by logging on to www.walmartprepaid.com, or by calling
toll-free
(877) 965-7848. Once you activate your Personalized Card, the amount remaining on the
Temporary Card will be transferred automatically to your Personalized Card, and you will no
longer be able to use the Temporary Card.
5. Reloading Your Personalized Card. You may reload additional amounts onto your Personalized Card
after it is activated:
|
|
|
With cash or a PIN-based debit card at any participating Wal-Mart location in the
United States; |
|
|
|
|
By cashing a payroll check from your employer or a government-issued check at a
Wal-Mart store in the United States and asking the store associate to load the value to
your Wal-Mart Prepaid Card; |
|
|
|
|
At retail locations (including Wal-Mart) that participate in the Green Dot® Financial
Network; and |
|
|
|
|
By direct deposit from your employer of your salary or wages. |
If you reload your Personalized Card at a participating Wal-Mart location, we will charge the fee
listed in the chart in Section 10. Wal-Mart may also charge you a fee for cashing a check. Please
note that if you reload your Personalized Card at other locations, or if you reload your
Personalized Card by purchasing a MoneyPak, we do not charge you a fee but those businesses may
charge a fee to you for the service they provide. Excluding direct deposits from your employer, the
maximum amount that may be loaded to a Personalized Card in a single reload is $1,100, and the
maximum amount that may be loaded to a Personalized Card on a day is $2,500. In no event may the
balance of any Personalized Card exceed $3,000. For security reasons, there may be additional
limits on the amount, number or type of reloads you can make to your Wal-Mart Prepaid Card.
Additional Information about Reloading through the Green Dot Financial Network. The Green Dot
Financial Network, operated by Green Dot, is a nationwide network of reload locations. Many retail
merchants, including Wal-Mart, participate in the Green Dot Financial Network by selling MoneyPaks
or accepting other reloads. To reload through the Green Dot Financial Network just purchase a
MoneyPak or follow the retailers instructions, and visit www.getmygreen.com or call Green
Dot at the number provided on the MoneyPak or by the retailer to activate the reload. Once you
receive confirmation on the phone, your funds will be immediately applied to your Personalized
Card.
Additional Information about Reloading through Direct Deposit. If you have arranged to have direct
deposits made to your Personalized Card at least once every 60 days from the same person or
company, you can call us at (877) 937-4098 to find out whether or not the deposit has been made.
6. Use of Card. You may use your Wal-Mart Prepaid Card for the following transactions:
|
|
|
To make purchases everywhere Visa debit cards are accepted (merchants without a swipe
terminal cannot honor your Temporary Card). |
|
|
|
|
To make purchases and to obtain cash back when you make a purchase at any participating
Wal-Mart or SAMS CLUB location or other merchants that honor Visa, Plus or Interlink
network PIN-based cards (though some merchants may not provide cash back). |
|
|
|
|
To obtain cash from participating ATMs that honor Visa, Plus or Interlink network
cards, or from participating financial institutions. |
You may not use your Wal-Mart Prepaid Card: (a) to obtain more than $400 in cash from ATMs each
day; or (b) to purchase more than $3,000 (or the amount on your Card, if less) worth of goods or
services (including any cash back) in point-of-sale transactions each day. For security reasons,
there may be additional limits on the amount, number or type of transactions you can make using
your Wal-Mart Prepaid Card.
7. Preauthorized payments. If you have told us in advance to make regular payments using your
Wal-Mart Prepaid Card, you can stop any of these payments. Heres how: Call us at (877) 937-4098,
or write us at Our Mail Address, in time for us to receive your request 3 business days or more
before the payment is scheduled to be made. If you call, we may also require you to put your
request in writing, to provide us with a copy of your notice to the payee revoking the payees
authority to originate debits to your card, and get it to us within 14 days after you call. If we
do not receive the written confirmation within 14 days, we may honor subsequent debits to your
Wal-Mart Prepaid Card. We may charge you $5 for each stop-payment order you give. If these regular
payments may vary in amount, the person you are going to pay will tell you, 10 days before each
payment, when it will be made and how much it will be. If you order us to stop one of these regular
payments 3 business days or more before the transaction is scheduled, and we do not do so, we will
be liable for your losses or damages.
If you intend to use your Wal-Mart Prepaid Card for recurring transactions (ones that are
automatically charged to your card each month by a merchant), you should monitor the your card
balance to make sure it is sufficient to cover the transactions. Because your Wal-Mart Prepaid Card
is prepaid and does not carry a credit line, a merchant that you have authorized to submit
recurring transactions may suspend or cancel your service if the card does not have enough value
when the recurring transaction is submitted.
8. Additional Personalized Cards. You can ask us to issue an additional Personalized Card, in the
name of a person identified by you, that will be linked to your Personalized Card. We may ask for
information about the person to whom you want us to issue an additional Personalized Card and
reserve the right to not approve your request for an additional Personalized Card. Only two
Personalized Cards may be linked together. Value may be added to linked Personalized Cards using
either Personalized Card, and any value added to the linked Personalized Cards may be accessed by
both Personalized Cards. Both linked Personalized Cards are governed by this Agreement, and all
reloads and transactions on linked Personalized Cards will be considered together for purposes of
the transaction and reload limits. The persons to whom we issue linked Personalized Cards are
responsible individually and together for all obligations under the Agreement for both cards. We
may honor instructions from one of you with respect to linked Personalized Cards, even if we
receive conflicting or no instructions from the other person. Any notices regarding linked
Personalized Cards may be provided only to the person who requested the additional Personalized
Card.
9. Your Responsibilities. You are responsible for the following:
|
|
|
You must maintain value on your Wal-Mart Prepaid Card to pay for each transaction
and all applicable fees. If you attempt a transaction for more than the value
available on your Wal-Mart Prepaid Card, the transaction may be declined. |
|
|
|
|
You agree we may deduct the amount of your transactions and applicable fees, and
any other amount you owe us in connection with any Temporary Card or Personalized
Card, directly from the balance of your Wal-Mart Prepaid Card. |
|
|
|
|
You must pay us immediately on demand if, for any reason, your Wal-Mart Prepaid
Card does not have a sufficient balance to cover the amount of a transaction and
amounts owed to us. |
|
|
|
|
You will not authorize anyone else to use your Wal-Mart Prepaid Card, or transfer
your card to anyone. |
|
|
|
|
You will not use your Wal-Mart Prepaid Card in an illegal reload or transaction
or in connection with an Internet gambling transaction. |
|
|
|
|
You will take reasonable steps to protect the security and confidentiality of the
PIN you select for your Wal-Mart Prepaid Card. |
|
|
|
|
You will notify us right away if you believe your Wal-Mart Prepaid Card or PIN
has been lost or stolen or that someone has used or may use your card or PIN without
your permission. You can notify us on-line at www.walmartprepaid.com or by
calling (877) 937-4098 or writing to us at Our Mail Address. See Your Liability for
Unauthorized Use
|
|
|
|
of Your Wal-Mart Prepaid Card or PIN. |
|
|
|
|
You agree to cooperate with us in our investigation of any possible unauthorized use of
your Wal-Mart Prepaid Card. |
10. Fees. We will charge the fees listed below for your Wal-Mart Prepaid Card. We can change the
fees as described in section 21 below.
|
|
|
|
|
|
|
Standard |
|
|
Fees |
Initial Card Purchase |
|
$ |
8.94 |
|
Reload Personalized Card at Wal-Mart(No Check Cashing |
|
$ |
4.64 |
|
Reload Personalized Card at Wal-Mart (Check Cashing) |
|
$ |
0.00 |
|
2nd Card Fee |
|
$ |
8.94 |
|
ATM Cash Transaction Domestic |
|
$ |
1.95 |
|
ATM Cash Transaction International |
|
$ |
3.50 |
|
ATM Balance Inquiry |
|
$ |
0.75 |
|
POS Cash Back |
|
$ |
0.00 |
|
Wal-Mart POS Balance Inquiry |
|
$ |
0.00 |
|
IVR (Automatic Telephone System) Balance Inquiry |
|
$ |
0.00 |
|
Monthly Maintenance Fee |
|
$ |
4.94 |
|
Operator Assisted Call |
|
$ |
2.00 |
|
Teller Cash Transaction |
|
$ |
3.50 |
|
Lost/Stolen Replacement Personalized Card |
|
$ |
8.94 |
|
Paper Periodic Statement Fee |
|
$ |
2.00 |
|
PIN Debit Purchase |
|
$ |
0.00 |
|
Signature Debit Purchase |
|
$ |
0.00 |
|
Negative Balance Fee |
|
$ |
0.00 |
|
Rush Delivery of Personalized Card |
|
$ |
19.95 |
|
Foreign Transactions (see section 19) |
|
|
2 |
% |
If you load or reload at least $1,000 to your Wal-Mart Prepaid Card during a calendar month (not
including a transfer from your Temporary Card to your Personalized Card), we will waive the Monthly
Maintenance Fee and any fees for Operator Assisted Calls that you incur in the next calendar month.
When you use an ATM not owned by us, you may be charged a fee by the ATM operator or any network
used (and you may be charged a fee for a balance inquiry even if you do not complete a
transaction).
The Operator Assisted Call fee does not apply if you are calling to report a lost or stolen
Wal-Mart Prepaid Card, or if you are calling to exercise your error resolution rights.
11. Refunds and Merchant Disputes. If you are entitled to a refund for any reason, you agree to
accept a credit to your Wal-Mart Prepaid Card instead of a cash refund, if the merchant does not
provide cash refunds. You will settle all disputes about purchases you make using your Wal-Mart
Prepaid Card with the merchant who honored the card. We are not responsible for the delivery,
quality, safety, legality or other aspect of goods or services that you purchase from others with
the Wal-Mart Prepaid Card.
12. FDIC Insurance; No Interest Paid. Amounts that you load or reload on a Wal-Mart
Prepaid Card are insured by the Federal Deposit Insurance Corporation (FDIC) up to the
maximum amount provided by applicable law. You will not receive any interest for the value
on your Wal-Mart Prepaid Card (the interest rate and Annual Percentage Yield are 0%).
13. When Value on Your Card Is Available. Our policy is to make value that you load to your
Temporary Card available for you to use immediately after you activate the Card. In addition, our
policy is to make value from a reload to a Personalized Card that you make by presenting your card
at a Wal-Mart or SAMS CLUB register available for you to use immediately after the reload. Value
that you reload at retailers through the Green Dot®, Financial Network (including in Green Dot
reloads involving Wal-Mart or SAMS CLUB) is not available until you complete the reload with the
retailer and Green Dot. Direct deposit and other ACH credits to your Wal-Mart Prepaid Card are
available when we receive the funds.
14. Authorizations and Authorization Holds. When you use your Wal-Mart Prepaid Card to pay for
goods or services, certain merchants may ask us to authorize the transaction in advance and may
estimate its final value. When we authorize the transaction, we commit to make the requested funds
available when the transaction finally settles and may place a temporary hold on your Wal-Mart
Prepaid Cards funds for the amount indicated by the merchant. Some merchants also may add an
amount to ensure that sufficient funds will be available to cover the final transaction (such as an
estimated tip). If the amount of the authorization request exceeds the value on your Wal-Mart
Prepaid Card, the transaction may be declined. Transactions at certain merchants that authorize
high dollar amounts, especially rental car companies and hotels, may cause an authorization or a
hold on your available balance for up to 90 days. Until the transaction finally settles or we
determine that it is unlikely to be processed, the funds subject to the hold will not be available
to you for other purposes. We will only charge your Wal-Mart Prepaid Card for the correct amount of
the final transaction, however, and we will release any excess amount when the transaction finally
settles. Please note that we may not manually release authorizations without a certified letter or
fax from the merchant. In addition, if you commence a purchase and the merchant obtains an
authorization, and then you cancel the purchase without completing it, the authorization may result
in a temporary hold for that amount of funds for 10 days, or longer in some cases.
15. Sharing Information About You. We will disclose information to third parties about your
Wal-Mart Prepaid Card or the transactions, loads, and reloads you make:
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Where it is necessary for completing transactions, loads, or reloads; |
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In order to verify the existence and condition of your Wal-Mart Prepaid Card
for a third party, such as a credit bureau or merchant: |
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In order to comply with government agency or court orders; |
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If you give us written permission; and |
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As otherwise provided in our Privacy Policy |
Please refer to our Privacy Policy that accompanies this Agreement. You hereby agree to our
collection, use, and sharing of information about you and your Wal-Mart Prepaid Card as provided in
our Privacy Policy, which is made a part of this Agreement.
16. Obtaining Wal-Mart Prepaid Card Information; Receipts. You may obtain information about the
amount of value you have remaining on your Wal-Mart Prepaid Card by calling (877) 937-4098, or at
any Wal-Mart or SAMS CLUB register. This information, along with a 60-day history of card
transactions and reloads, is also available on-line at www.walmartprepaid.com. You also have the
right to obtain a 60-day written history of Wal-Mart Prepaid Card transactions and reloads by
calling (877) 937-4098, or by writing us at Our Mail Address. You can get a receipt at the time you
make any transaction or load with your Wal-Mart Prepaid Card at an ATM or point-of-sale terminal.
17. Periodic Statements for Personalized Cards. You may ask to receive periodic
statements for your Personalized Card by calling us at (877) 937-4098 or on-line at
www.walmartprepaid.com. You may request an individual periodic statement, or
periodic statements for each monthly cycle in which a Personalized Card transaction or
reload occurs.
However, we reserve the right to stop sending regular periodic statements if your
Personalized Card is inactive. There is no charge for a periodic statement received
electronically (if available), although a $2 fee is imposed for each statement if you
request a statement delivered by U.S. mail.
18. Our Liability. If we do not complete a load or reload to, or transaction from your Wal-Mart
Prepaid Card on time or in the correct amount according to our agreement with you, we will be
responsible for your losses or damages to the extent required by federal law. However, there are
some exceptions. We will not be liable, for instance: (a) if, through no fault of ours, you do not
have enough money available on your Wal-Mart Prepaid Card to make the transaction; (b) if the ATM,
bank, or merchant where you are trying to obtain cash does not have enough cash; (c) if the system,
ATM or POS terminal was not working properly and you knew about the break-down before you started
the transaction, load, or reload; (d) if circumstances beyond our control (such as fire or flood)
prevent or delay the transaction, load, or reload from being completed, despite reasonable
precautions that we have taken; (e) if you attempt to use a Wal-Mart Prepaid Card that has not been
properly activated; (f) if the Wal-Mart Prepaid Card has been reported as lost or stolen, has been
suspended by us, or we have reason to believe a transaction was not authorized by you; or (g)
Wal-Mart or Green Dot does not properly transmit transaction, load, or reload information to us.
There also may be other exceptions stated in our agreement with you or provided by applicable law.
19. Foreign Transactions. If your Wal-Mart Prepaid Card is used in a transaction that is submitted
to the Visa, Plus or Interlink networks in a currency other than U.S. dollars, Visa will convert
the transaction amount into U.S. dollars using its currency conversion procedure. Under the
currency conversion procedure that Visa currently uses, the non-U.S. dollar transaction amount is
converted into a U.S. dollar amount by multiplying the transaction amount in the non- U. S. dollar
currency by a currency conversion rate. The currency conversion rate that Visa typically uses is
either a government mandated rate, or a wholesale rate provided to Visa. The currency conversion
rate that Visa uses for a particular transaction is the rate Visa uses for the applicable currency
when the transaction is processed. This rate may differ from the rate in effect when the
transaction occurred or when it was posted to your Wal-Mart Prepaid Card, and may be higher than
the rate you could have gotten if you had converted U.S. dollars into cash. If a transaction
initially in a foreign currency is converted to U.S. dollars before it is entered into the Visa,
Plus or Interlink networks, the conversion rates and fees of the company that did the conversion
will apply. We charge a fee of 2% of the dollar amount of each transaction that you make in a
country other than the United States, whether or not the transaction was in a foreign currency.
20. Termination; Expiration. We may, at any time, suspend your Wal-Mart Prepaid Card and
your ability to use your Wal-Mart Prepaid Card, for any reason allowed by law, such as if
we suspect possible fraud or suspicious activity, or for security reasons. We may, at any
time and for any reason, terminate a Wal-Mart Prepaid Card and your use of the Wal-Mart
Prepaid Card. Your Wal-Mart Prepaid Card will expire on any expiration date on the card.
Upon termination or expiration, we may stop accepting reloads to and/or transactions from
the Wal-Mart Prepaid Card and we may decline to authorize a transaction with the Wal-Mart
Prepaid Card. If we terminate your Wal-Mart Prepaid Card or it expires and we do not
provide a substitute or replacement card, we will return to you any value remaining on the
Wal-Mart Prepaid Card unless we are prohibited by law from doing so. You remain responsible
for any use of your Wal-Mart Prepaid Card even after the card is terminated or expires. To
the extent permitted by law, you agree to pay attorneys fees and collection costs we incur
in collecting amounts you owe us and enforcing our rights under this Agreement.
21. Changes; Waiver. We reserve the right to change, delete or add to this Agreement and
to apply any such modification to a Wal-Mart Prepaid Card that has been issued to you and
to value on your Wal-Mart Prepaid Card. We will provide you notice of any such modification
as required by applicable law. If we decide not to enforce our rights or charge a fee in
one situation,
we are not giving up our right to enforce it or to charge the fee in a later situation.
22. Choice of Law. This Agreement and all aspects of your relationship with us with regard to your
Wal-Mart Prepaid Card are governed by and construed in accordance with federal law and, to the
extent that state law applies, the laws of the State of Utah.
23. Additional Terms. (a) Our business days are Monday through Friday, except for federal
holidays. (b) The Wal-Mart identification number printed on the back of your Personalized Card is a
number that we give to you on behalf of Wal-Mart so that Wal-Mart and its affiliates can better
serve you. We do not use that number and we are not responsible for the use of that number by you,
Wal-Mart, SAMS CLUB, or any third parties with whom any of them may share the number. (c) Our
agents or we may monitor your telephone calls with us and our servicers or agents. (d) You will
notify us promptly if you change your address or telephone number. (e) We may transfer any of our
rights or obligations. You may not transfer any of your rights or obligations. (f) If any provision
of this Agreement is determined to be void or unenforceable, all other provisions of this Agreement
shall remain valid and enforceable. (g) This Agreement constitutes the entire agreement between you
and us relating to the Wal-Mart Prepaid Card and supersede any other prior or contemporaneous
agreement between you and us. (h) Use of a Wal-Mart Prepaid Card is subject to all rules and
customs of Visa, Plus, Interlink, Green Dot and any other clearinghouse or network involved in the
transaction, load, or reload.
24.1. ARBITRATION PROVISION. Please read this arbitration provision carefully. IT PROVIDES THAT ANY
PAST, PRESENT OR FUTURE LEGAL DISPUTE OR CLAIM OF ANY KIND, INCLUDING STATUTORY AND COMMON LAW
CLAIMS AND CLAIMS FOR EQUITABLE RELIEF, THAT RELATES IN ANYWAY TO YOUR WAL-MART PREPAID CARD OR
YOUR RELATIONSHIP WITH US (CLAIM) WILL BE RESOLVED BY BINDING ARBITRATION IF EITHER YOU OR WE
(OR, IF NAMED AS A CO-PARTY WITH US, WALMART OR A SERVICER) ELECTS TO ARBITRATE.
Right to Reject Arbitration: You may reject this arbitration provision, in which event neither you
nor We will have the right to require arbitration. Rejection will not affect any other aspect of
this Agreement. To reject the arbitration provision, you must send us a notice within 60 days after
you activate your Wal-Mart Prepaid Card. The notice must include your name, address, and Wal-Mart
Prepaid Card number and be mailed to PO Box 981429, El Paso TX 79998-1429. This is the only method
you can use to reject the arbitration provision.
As used in this provision: We, Us, and Our mean (1) GE Money Bank and all of its respective
parents, subsidiaries, affiliates, predecessors, successors, assigns, employees, officers and
directors (collectively, the Bank), and (2) Wal-Mart and all of its respective parents, wholly or
majority owned subsidiaries, affiliates, predecessors, successors, assigns, employees, officers and
directors (collectively, Wal-Mart), and any company that provides services with respect to your
Wal-Mart Prepaid Card and all of its respective parents, wholly or majority owned subsidiaries,
affiliates, predecessors, successors, assigns, employees, officers and directors (collectively,
Service), if Wal-Mart or a Servicer is named as a co-party with the Bank in a claim asserted by
you.
This arbitration provision covers all Claims, except that We will not elect to arbitrate an
individual Claim brought by you in small claims court or its equivalent, unless that Claim is
transferred, removed, or appealed to a different court. This provision replaces any existing
arbitration provision between you and Us.
The following describes the arbitration procedure, and its implications:
Notice: If you or We elect to arbitrate, the other party must be notified. Your notice must be
sent to GE Consumer Finance, Legal Operation, 777 Long Ridge Road, Stamford, CT 06927. Notice can
be given after a lawsuit has been filed, in which case it can be made in papers in the lawsuit.
Administrator: The person who starts the arbitration proceeding must choose an administrator,
which can be either the National Arbitration Forum, P.O. Box 50191, Minneapolis, MN 55405,
www.arb-forum.com (800) 474-2371; or the American Arbitration Association, 335 Madison Avenue, New
York NY 10017, www.adr.org, (800) 778-7879. The actual arbitrator will be selected under the
administrators rules, and must be a lawyer with at least ten years of experience.
Applicable Law: This Agreement involves interstate commerce and this arbitration provision is
governed by the Federal Arbitration Act, 9 U.S.C. §§1 et seq. (the FAA). Utah law shall apply to
the extent state law is relevant under Section 2 of the FAA in determining the validity of this
provision. The arbitrator has to follow: (1) the Substantive law, consistent with the FAA, that
would apply if the matter had been brought in court, (2) this arbitration provision, and (3) the
administrators rules. The arbitrator is authorized to award remedies that would apply if the
individual action were in a court (including, without limitation, punitive damages, which shall be
governed by the constitutional standards employed by the U.S. Supreme Court).
Location/Fees: The arbitration will take place in a location reasonably convenient to you. If you
ask us, we will pay all filing, administrative, hearing and/or other fees the administrator or
arbitrator charges up to $2,500. If the cost is higher, you can ask us to pay more and we will
consider your request in good faith. Under all circumstances we will pay all amounts we are
required to pay under applicable law.
Judgment/Appeals. A court may enter judgment upon the arbitrators award. The arbitrators
decision will be final and binding except for: (1) any appeal right under the FAA; and (2) any
party may appeal decisions relating to Claims of more than $100,000 to a three-arbitrator panel
appointed by the administrator, which will reconsider all over again any aspect of the appealed
award. If you appeal, We will consider in good faith a request that We pay any additional fees of
the administrator or arbitrator.
IMPORTANT LIMITATIONS AND RESTRICTIONS: IF A CLAIM GOES TO ARBITRATION, NEITHER YOU NOR WE WILL
HAVE THE RIGHT TO: (1) HAVE A COURT OR A JURY DECIDE THE CLAIM; (2) ENGAGE IN DISCOVERY (I.E., THE
RIGHT TO OBTAIN INFORMATION FROM THE OTHER PARTY) TO THE SAME EXTENT THAT YOU OR WE COULD IN COURT;
(3) PARTICIPATE IN A CLASS ACTION IN COURT OR IN ARBITRATION, EITHER AS A CLASS REPRESENTATIVE OR A
CLASS MEMBER; (4) ACT AS A PRIVATE ATTORNEY GENERAL IN COURT OR IN ARBITRATION; OR (5) JOIN OR
CONSOLIDATE YOUR CLAIMS(S) WITH CLAIMS OF ANY OTHER PERSON. THE RIGHT TO APPEAL IS MORE LIMITED IN
ARBITRATION THAN IN COURT. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO NOT BE
AVAILABLE IN ARBITRATION. ONLY A COURT MAY DETERMINE THE VALIDITY AND EFFECT OF PARTS 3, 4 AND 5 OF
THIS PARAGRAPH. IF A COURT SHOULD HOLD SUCH PART(S) TO BE INVALID, THEN THE ENTIRE PROVISION SHALL
BE NULL AND VOID. HOWEVER, THIS WILL NOT LIMIT THE RIGHT TO APPEAL SUCH HOLDING. IF A COURT SHOULD
HOLD ANY OTHER PART(S) OF THIS ARBITRATION PROVISION TO BE INVALID, THE REMAINING PARTS SHALL BE
ENFORCEABLE.
This arbitration provision will survive the termination of your Wal-Mart Prepaid Card and the
Wal-Mart Prepaid Card relationship and will remain in force no matter what happens to you or your
Wal-Mart Prepaid Card. If the administrators rules conflict with the rules described in this
provision, this provision will apply.
* * *
Your Liability for Unauthorized Use of Your Wal-Mart Prepaid Card or PIN
Tell us AT ONCE if you believe your Wal-Mart Prepaid Card or PIN has been lost or stolen.
Telephoning is the best way of notifying us. You will not lose any part of the money on your
Wal-Mart Prepaid Card based on unauthorized use if you have exercised reasonable care in
safeguarding your card and PIN from risk of loss or theft. However, if these conditions are NOT
met, you could lose the lesser of $50 or the amount of unauthorized use from your Wal-Mart Prepaid
Card before you notify us that your card has been lost or stolen.
If you believe your Wal-Mart Prepaid Card or PIN has been lost or stolen, report it on-line at
www.walmartprepaid.com or call (877) 937-4098, or write to Our Mail Address.
* * *
Notice of Error Resolution Rights for Your Wal-Mart Prepaid Card
Keep This Notice For Future Use
IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR WAL-MART PREPAID CARD:
Telephone us at (877) 937-4098 or write to us at Our Mail Address, as soon as you can, if you think
an error has occurred on your Wal-Mart Prepaid Card. We must hear from you no later than 60 days
after the earlier of the date you electronically access your Wal-Mart Prepaid Card or the date we
sent the FIRST written history on which the error appeared. You may request a written history of
your transactions and reloads at any time by calling us at (877) 937-4098 or writing us at Our Mail
Address. You will need to tell us:
(1) Your name and Wal-Mart Prepaid Card number.
(2) Why you believe there is an error, and the dollar amount involved.
(3) Approximately when the error took place.
If you tell us orally, we may require that you send us your complaint or question in writing
within 10 business days.
We will determine whether an error occurred within 10 business days after we hear from you and will
correct any error promptly. If we need more time, however, we may take up to 45 days to investigate
your complaint or question. If we decide to do this, we will credit your Wal-Mart Prepaid Card
within 10 business day for the amount you think is in error, so that you will have the use of the
money during the time it takes us to complete our investigation. If we ask you to put your
complaint or question in writing and we do not receive it within 10 business days, we may not
credit your Wal-Mart Prepaid Card.
For errors involving new customers, point-of-sale, or foreign-initiated transactions, loads, or
reloads, we may take up to 90 days to investigate your complaint or question. For new customers, we
may take up to 20 business days to credit your Wal-Mart Prepaid Card for the amount you think is in
error.
We will tell you the results within three business days after completing our investigation. If we
decide that there was no error, we will send you a written explanation. You may ask for copies of
the documents that we used in our investigation.
If you need more information about our error-resolution procedures, call us at (877) 937-4098 or
visit www.walmartprepaid.com.
* * *
Privacy Policy
This Privacy Policy describes our information collection and sharing practices. Please read it
carefully.
This Privacy Policy applies only to current and former customers, and people who purchase a
Temporary Card or request activation of a Wal-Mart Prepaid Card, in their relationships
with us relating to the Wal-Mart Prepaid Card and Wal-Mart Prepaid Card services that you
may request or receive from us (Our Services). This Privacy Policy does not apply to any
information we obtain in connection with any other relationship you may have with us. For
purposes of this Privacy Policy, an Affiliate is a company that is related to another
company by common control
or ownership (e.g. companies in the same corporate family), including non-financial
companies, and Information is personally identifiable information obtained in connection
with Our Services.
Information We Collect And Sources Of Information. We collect personally identifiable information
about you (such as your address, phone number, social security number, and information about
transactions, loads, reloads, and items purchased) for identification, card management, servicing
and marketing purposes. We obtain information about you directly from you (such as through
applications), through your use of our products and services, and from third parties (such as
credit bureaus and demographic firms). Occasionally, we may also collect information about you
online using cookies (small pieces of data stored by your Internet browser on your computer) or
other technology that may be used to remember passwords for you, to track your website usage with
us, and to provide you with customized content, among other things.
Information We Share with Others We may use and share all of the Information we collect, Subject
to applicable law, with the following (these examples are not intended to be all inclusive):
Wal-Mart Stores, Inc., SAMS CLUB and their Affiliates (the Wal-Mart Companies), for use in
connection with the Wal-Mart Prepaid Card program and for Wal-Mart to arrange for other Wal-Mart
financial services, for purposes of updating and creating their customer records for you, to assist
them in better serving you, and to provide you with notices of promotions, catalogs and offers.
Information also may in turn be shared by Wal-Mart or on Wal-Marts behalf with service providers
of the Wal-Mart Companies in order to help bring you Wal-Mart financial services, and as otherwise
permitted by law.
Service Providers, (including our Affiliates) to assist us in servicing cards and providing Our
Services, like providing you card information and promotional materials, and responding to customer
inquiries. We also may use marketing firms, such as modeling companies, to assist us in our own
marketing efforts.
Financial Institutions with Whom We Jointly Offer Financial Products, such as loan products. If
your address for the card is in Vermont or California, this information will be limited to your
name and contact information, and transaction, road, reload and experience information on your
card.
Our Affiliates, who are other companies in the General Electric Company corporate family (GE
Family), for servicing or marketing purposes, subject to your right to opt out of sharing of
credit eligibility information, such as certain information from credit bureaus and your
application, as provided in the Its Your Choice section below.
Third Parties, who are interested in offering special products or services to you, subject to your
right to opt out as provided in the Its Your Choice section below. For example, we may disclose
information to financial services providers offering products such as insurance, mortgages or
loans, and non-financial companies offering consumer products and services. We may disclose name,
address and telephone numbers, as well as Wal-Mart Prepaid Card transaction, load, reload, purchase
and usage and maintenance history.
Others: We may buy and sell assets, lines of business and/or cards. When this occurs, customer
information generally is disclosed to bidders and is one of the transferred business assets. We
also disclose information about you to third parties in certain other circumstances, as permitted
by law.
Its Your Choice You have the right to opt out of our sharing of information with certain third
parties, as described below. To opt out please call us toll-free at (877) 937-4098 or write to us
at Our Mail Address. If you have previously informed us of your preference in connection with the
Wal-Mart Prepaid Card, you do not need to do so again.
Please do not share information about me with companies outside the GE Family.
Please do not share with companies within the GE Family information you use to determine my
eligibility for credit.
And please do not allow companies within the GE Family to solicit me for products and services
based on transaction, load, reload, experience or credit eligibility information they receive from
you.
Important Notes About Your Choice
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Please understand that, even if you opt out as described above, we will continue to
share Information with joint marketing partners and service providers as described in this
policy, and as otherwise permitted by law. And we will continue to share information that
identifies you, and about your transactions, loads, reloads and experiences with us, with
companies within the GE Family. |
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We will process your request promptly. However, it may take us several weeks to ensure
that all records are updated with your preference. In the interim, you may continue to be
included in programs as described above. Also, after your request is processed, you may
still be contacted by our Affiliates and/or other companies based on their own information. |
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Even if you opt out, we will continue to provide you with notices of special offers and
new benefits. |
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Vermont & California Residents: If (and while) your address for the Wal-Mart Prepaid
Card is in Vermont or California, we will treat you as if you had exercised the opt-out
choice described above and you do not need to contact us in order to opt out. If you move
from Vermont or California and you wish to restrict us from sharing information about you
as provided in this Policy, you must then contact us to exercise the opt-out choice
described above. |
Our Security Procedures We maintain physical, electronic, and procedural safeguards that comply
with federal standards to guard nonpublic personal information about you. We limit access to
personal and card information to those employees and agents who assist us in providing products and
services to you. We also require third parties to whom we disclose nonpublic personal information
to adhere to this Privacy Policy and to establish information security procedures.
Your Access to Information We provide you access to information about your card by providing you
statements, and by providing customer service representatives to answer your questions.
How
This Policy Applies to You The examples contained in this Privacy Policy are illustrations
only, and are not intended to be all-inclusive. If you decide to terminate your Wal-Mart Prepaid
Card or become an inactive customer, or if we close or suspend your Wal-Mart Prepaid Card, we will
continue to adhere to the privacy policies and practices described in this notice to the extent we
retain information about you. We may amend this Privacy Policy at any time, and we will inform you
of changes as required by law. You may have other privacy protections under state laws and we will
comply with applicable state laws when we disclose information about you.
GE Money Bank
Member FDIC
EXHIBIT 1
[***]
[***]% of the retail fee charged for each temporary prepaid card distributed at a
Participating Stores (i.e., excluding the load amount).
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*** |
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Confidential material redacted and filed separately with the Commission |
Schedule 1.11
APPOINTMENT AGREEMENT
This Appointment Agreement (Agreement), between GE Money Bank, a federal savings association
with its principal place of business in Salt Lake City, Utah (Bank), and Wal-Mart Stores, Inc., a
Delaware corporation with its principal place of business in Bentonville, Arkansas (Wal-Mart), is
effective as of October 20, 2006 (the Effective Date). Each may be referred to herein as a
Party or collectively as Parties.
WHEREAS the Bank issues prepaid cards, including reloadable prepaid cards bearing the Visa logo
(Cards) to consumers throughout the United States;
WHEREAS Wal-Mart would like to sell Cards which are branded with the Wal-Mart name (Prepaid
Cards) in such retail stores indirectly operated by Wal-Mart as the Parties may agree upon from
time to time in writing (the Participating Stores);
WHEREAS the Bank, Wal-Mart, certain subsidiaries of Wal-Mart and Green Dot Corporation have entered
into a Prepaid Card Program Agreement, dated as of October , 2006 (the Prepaid Card
Agreement), which sets forth the terms and conditions under which the Bank shall issue and
service, and Wal-Mart shall distribute, Prepaid Cards (the Card Program);
WHEREAS, the Prepaid Card Agreement provides that Wal-Mart shall serve as the agent of the Bank for
certain limited purposes in the Card Program, as described more particularly in an Appointment
Agreement.
NOW THEREFORE, for good and valuable consideration, the receipt and sufficiency of which is hereby
acknowledged, the Parties agree as follows:
1. Appointment of Wal-Mart as Agent
The Bank hereby appoints Wal-Mart as its agent solely for the purpose of marketing and distributing
Prepaid Cards at Participating Stores, and collecting Banks fees from cardholders and transmitting
them to Bank. Wal-Mart hereby accepts such limited appointment; provided, however, that Wal-Marts
sole duty to Bank in connection with such agency shall be limited to performing such marketing and
distribution of Prepaid Cards and collection of Banks fees in accordance with the laws applicable
to those activities, and the requirements of this Agreement and the Prepaid Card Agreement.
Without limiting the generality of the foregoing, Bank acknowledges that Wal-Mart may distribute or
sell products which compete with the Prepaid Cards, subject to the limitations set forth in the
Prepaid Card Agreement. As the Banks agent, Wal-Mart shall not act outside the scope of the
authority granted to it by the Bank under this Section 1.
2. Bank Responsibilities.
(a) The Bank shall issue and service the Prepaid Cards; provided, however, that the Bank may
perform certain services from time to time through its affiliates or third party service providers,
as permitted under the Prepaid Card Agreement. The Bank shall make the full value of each Prepaid
Card distributed by Wal-Mart available for use by the holder of the Prepaid Card (the Cardholder)
in accordance with the Cardholder Agreement. Settlement by Wal-Mart of the Prepaid Card fees
collected on behalf of the Bank, or Wal-Marts failure to settle, shall have no effect on the value
on the Prepaid Card or the Cardholders right or ability to use the Prepaid Card.
(b) The Bank acknowledges that Prepaid Cards will be loaded and reloaded through the Green Dot®
Financial Network, and accordingly that funds received by Wal-Mart for loading and reloading the
cards will be remitted to the Bank by the settlement bank for the Green Dot Financial Network,
which currently is Columbus Bank & Trust, a federally insured bank chartered under Georgia law.
Cardholders also may load funds outside the Green Dot Financial Network by direct deposit of the
funds with the Bank.
4. [***].
In
consideration of Wal-Marts marketing and distribution of Prepaid Cards, the Bank shall [***].
5. Term and Termination.
(a) Unless terminated earlier in accordance with paragraph (b) below, the term of this Agreement
shall commence on the Effective Date and shall continue until the Prepaid Card Agreement expires or
is terminated.
(b) If there is a material breach or default by either Party in the performance of the terms and
conditions of this Agreement, and such default (other than a payment default) shall continue for a
period of thirty (30) days after receipt by the defaulting Party of written notice thereof from the
non-defaulting Party (setting forth in detail the nature of such default), then this Agreement
shall terminate at the option of the non-defaulting Party as of the thirty-first (31st) day
following the receipt of such written notice. If a payment default shall continue for a period of
three (3) business days after receipt by the defaulting Party of written notice thereof by the
non-defaulting party, then this Agreement shall terminate at the option of the non-defaulting Party
as of the third (3rd) business day following receipt of such written notice.
6. Governing Law.
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*** |
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Confidential material redacted and filed separately with the Commission |
This Agreement and all rights and obligations hereunder, including matters of construction,
validity and performance, shall be governed by and construed in accordance with the laws of the
State of Delaware without regard to its conflict of laws provisions.
7. Modification; Successors and Assigns.
This Agreement may not be amended or modified without the express written consent of both the Bank
and Wal-Mart. Neither this Agreement nor any rights and obligations under this Agreement may be
assigned by either Party without the express written consent of the other Party, except that either
party may assign this Agreement or any of its rights or obligations under this Agreement to its
parent, subsidiary or affiliate companies without such written consent, provided that such parent,
subsidiary or affiliate is able to fulfill the obligations set forth herein.
8. Severability; Waiver.
It is agreed between the Parties that if any provision of this Agreement is held to be invalid, the
remainder of this Agreement shall continue in full force and effect and shall be binding and
effective on the Parties hereto. In addition, the rights of either Party hereunder shall not be
prejudiced or restricted by any time given or forbearance extended to the other Party in the
enforcement of its rights and no waiver by a Party of their rights in respect of any breach hereof
by the other Party shall be deemed to operate as a waiver in respect of any subsequent breach
hereof.
9. Notices.
All notices, demands and other communications hereunder shall be in writing and shall be sent by
certified mail return receipt requested, by hand, by facsimile with verbal confirmation of receipt,
or by nationally recognized overnight courier service addressed to the Party to whom such notice or
other communication is to be given or made at such Partys address as set forth below, or to such
other address as such Party may designate in writing to the other Parties from time to time in
accordance with the provisions hereof and shall be deemed given when delivered to a Party at the
address below in the case of overnight courier service, by hand or by facsimile or three (3)
Business Days after being sent in the United States postal system, as follows: (i) if to Wal-Mart:
Wal-Mart Stores, Inc., 702 S.W. Eighth Street, Bentonville, Arkansas 72716-8001, Attention: Finance
Department with a copy to the General Counsel at the same address; (ii) if to Bank: GE Money Bank,
4246 South Riverboat Road, Suite 200, Salt Lake City, Utah 84123, Attention: President, with a copy
to: GE Prepaid Card Services, 777 Long Ridge Road, Stamford, Connecticut 06902-1250, Attention:
General Counsel.
10. Relationship of Parties.
Except as expressly provided in Section 1 of this Agreement, the relationship of the Parties hereto
is that of independent contracting parties and shall not be deemed to be any
other relationship including, without limiting the generality of the foregoing, that of joint
ventures, partners, joint employers or principal and agent.
11. Counterparts.
This Agreement may be executed in any number of counterparts which, taken together, shall
constitute one single agreement.
IN WITNESS WHEREOF, the Bank and Wal-Mart have each caused this Agreement to be executed and
delivered by its duly authorized representative.
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GE MONEY BANK |
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WAL-MART STORES, INC |
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By:
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By: |
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Name:
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Name: |
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(Type or Print)
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(Type or Print) |
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Title:
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Title: |
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Schedule 1.13
Phase I of Card Program
[***] Stores, all located in the states of [***] and [***] (as more
particularly described below by Store number), will participate in Phase I of the Program. For the
location of these Stores, please refer to that certain Retailer document titled Final Store List
dated July 19th, 2006 provided to Bank.
Phase I will commence as provided in the Agreement in no more than fifteen (15) Stores. If after
one (1) week no significant operational issues have been encountered with respect to the Program,
as reasonably determined by the parties, then the Program will promptly be rolled out to the
remaining Phase I Stores.
Phase I Store Numbers
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*** |
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Confidential material redacted and filed separately with the Commission |
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*** |
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Confidential material redacted and filed separately with the Commission |
Schedule 4.3(c)
[***]
Green Dot shall [***] of [***]% of the retail fee Green Dot charges
a Cardholder for a Reload Pack sold at a Participating Store (i.e., excluding the load amount).
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*** |
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Confidential material redacted and filed separately with the Commission |
Schedule 4.4(a)
Operating Procedures for Load Program
Capitalized Terms not defined herein have the meaning set for in the Prepaid Card Program Agreement
Reload Pack Merchandising
Further, Retailer shall ensure all merchandise locations are stocked with applicable merchandise
and shall reorder merchandise at a frequency needed to ensure applicable stock levels are
maintained within Participating Stores.
Training
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Retailer shall train its employees in the proper sale of the Reload Pack and the
process for processing a POS Load. |
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Retailer shall train its employees to offer a POS Load as part of Retailers payroll
check cashing process. |
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Retailer shall accept cash and debit cards as the only form of payment for Reload Pack
sales and POS Loads. |
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Retailer shall train its associates to instruct customers to contact Green Dot customer
service in case of a dispute or problem with the Reload Pack or POS Load. |
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Retailer shall train its associates to follow these operating instructions with the
agreed upon training materials. The initial training instructions are attached as
Exhibit A. |
Reload Pack Sales and POS Loads
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Loads to Prepaid Cards and other accounts or bills are facilitated through the purchase
of a Reload Pack. |
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Loads to prepaid or stored value cards are facilitated through the POS Load process. |
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Proceeds from the Retailer check cashing service may be applied to a Reload Pack or POS
Load. |
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Retailer shall be responsible for the risk associated with its payroll check cashing
process. |
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Retailer must obtain from Green Dot an authorization for POS Loads and loads in
connection with Reload Pack sales. If Green Dot does not authorize the load, Retailer shall
terminate the load transaction and not accept any funds from the customer. |
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If the load is authorized, Retailer is responsible, and bears the risk of collecting
the correct payment from the Cardholder. |
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Retailer shall keep the accounting for the Load Program. Retailer shall transmit
amounts owed to Green Dot in accordance with the Agreement. |
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In the case of a POS Load, Retailer shall issue a paper receipt for each initial or
subsequent direct card load that provides the Cardholder with the following information: |
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o |
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Load amount |
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o |
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Balance on the card after the load is completed |
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o |
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Any applicable authorization or activation numbers |
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In the case of a Reload Pack purchase, Retailer shall issue a paper receipt for each
purchase that provides the customer with the following information: |
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o |
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Load amount |
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o |
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Balance on the Prepaid Card after the load is completed |
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o |
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Any applicable authorization or activation numbers |
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For any prepaid or stored value card POS Load, the card must be present for the load
and the magnetic stripe of the prepaid or stored value card must be swiped and not hand
keyed. |
POS Load Data Error Correction Procedures
If a Retailer employee does not enter the correct amount of an initial load transaction into the
Terminal:
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Associates will conduct a transaction reversal with a 1 action code while the
cardholder is still at the register for the initial load transaction |
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The card must be present to process the reversal |
Returns/Credits to Accounts
|
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Retailer shall block any refunds to the purchase price and initial amount for a Reload
Pack or POS Load and instruct customers seeking a refund to call Green Dot. |
Lost/Stolen Reload Pack
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If a customer calls Retailer to report a lost or stolen Reload Pack, Retailer shall
instruct the Cardholder to immediately call customer service |
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If a customer is in a Retailer Location and reports a lost or stolen Reload Pack or has
sent correspondence to Retailer to report a lost or stolen Reload Pack, Retailer shall call
Green Dot and forward written correspondence to customer service on behalf of the customer. |
Receipts
Subject to Applicable Law, Retailer shall accurately print on each Reload Pack and Swipe and Go
transaction receipt, the last four (4) digits of the account number (where applicable), transaction
type, transaction amount, authorization, activation number (where applicable) and store number.
Transmission of Authorization Request
|
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When requesting an authorization for a Reload Pack or POS Load, Retailer shall send card number
(POS Load only), amount, time of day, merchant ID, and transaction type. |
EXHIBIT A
Reloadable
Wal-Mart Prepaid Visa® Card & Green
Dot® MoneyPak
[ILLEGIBLE]
(WAL-MART LOGO)
(VISA LOGO) (GE LOGO) (GREEN DOT LOGO)
WHERE DO I DISPLAY THESE PRODUCTS?
FRONT END DEPARTMENT
Below you will find an image showing how many facings each location contains and how they should be
merchandised.
PROMOTIONAL END CAP DISPLAY [***]
Your store will have [***] Promotional End [***] dedicated to these products.
Please metchandise in the 2nd full lane end cap from the Supercenter
side (food side) as shown below.
(GRAPHIC)
REGISTER POLES ACRYLIC DISPLAY [***]
Your store
will receive acrylic display adapters to be placed on the front of the existing Wal-Mart
credit card brochure holders. [***] these register pole displays will be merchandised with the
Wal-Mart Prepaid Visa Card packaging and [***] will be
merchandised with the Green Dot MoneyPak. (as
shown below) Merchandise in lanes closest to both store antrances. Rotate placement of each
product type at every other register pole.
(GRAPHIC)
(GRAPHIC)
TEAR PADS
Additional
tear paris are stored underneath the front right portion of the display.
(GRAPHIC)
(GRAPHIC)
|
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*** |
|
Confidential material redacted and filed separately with the Commission |
Associates
receive a 10% discount on the retail price of this product!
Reloadable Wal-Mart Prepaid Visa® Card & Green Dot® MoneyPak
[ILLEGIBLE]
(WAL-MART LOGO) (VISA LOGO) (GE LOGO)(GREEN DOT LOGO)
WHERE DO I DISPLAY THESE PRODUCTS?
FRONT END DEPARTMENT (cont.)
CUSTOMER SERVICE DESK ACRYLIC DISPLAY [***]
Your store will have [***] Customer Service Desk [***] dedicated
to these protects. The front pockets of each display will contain the Reloadable Wal-Mart Prepaid
Visa® Card
packaging. The back packets will contain various consumer literature
for other products, Merchandise as
shown below.
MONEY CENTER (1)
Select stores have a Money Center counter. In these stores, an additional Customer Service Desk
Acrylic will be merchandised next to the register as shown below.
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BACK VERTICAL SLOT
Community Application
THIRD SLOT
Personal Credit Brochure
FRONT TWO SLOTS
Wal-Mart Prepaid
Visa Card Packaging
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(GRAPHIC)
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INSERT DISPLAY HEADER INTO
DISPLAY SLOT
THIRD SLOT
Business Application
FRONT TWO SLOTS
Wal-Mart Prepaid
Visa Card Packaging
|
HOW DO I REORDER?
These products are not set up on auto-replacement. Your store
has been provided with an amount of packaging to support the multiple displays. Prior to reordering, please balance inventory among the various display locations. The
Promotional End Cap contains the most amount of inventory.
|
Below is a list of all Reloadable Wal-Mart Prepaid Visa Card and Green Dot MoneyPak Packaging. |
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Item# |
|
UPC |
|
Description |
8247156 |
|
830324001311 |
|
Wal-Mart Prepaid Visa Card Package (English) |
8247163 |
|
830324001366 |
|
Wal-Mart Prepaid Visa Card Package (Spanish) |
8247149 |
|
830324001410 |
|
Green Dot MoneyPak |
In the event that you are running low on any of these products,
please contact the following Corporate Office Dept. buyers,
Merchandise Hotline: 700-Wal-Mart
Financial Services; Ext. 43260
FOR MORE PRODUCT INFORMATION
|
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Speak with the store manager to review the extended Wal-Mart Prepaid Visa and Green Dot
MoneyPak Product Training Guides. |
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Wire-> Work-> Stores-> Wal-Mart-> Financial Services-> Guides-> Prepaid VISA (hyperlink). |
WAL-MART FILED SUPPORT
1 (479) 273-4357
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*** |
|
Confidential material redacted and filed separately with the Commission |
Associates receive a 10% discount or the retail price of this product!
Reloadable
Wal-Mart Prepaid
Visa®
Card & Green Dot® MoneyPak
|
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Attention
Cashiers: For Customers Purchasing With Cash/PIN Dabit
|
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(WAL-MART LOGO) (VISA LOGO) (GE
LOGO) (GREEN DOT LOGO) |
HOW DO
I SELL A NEW PREPAID VISA CARD?
1. Scan the UPC.
(GRAPHICS)
2. SCAN ACCOUNT BARCODE.
(GRAPHICS)
3. |
|
Enter the load amount (any amount from $20 to $500) and press
ENTER. |
|
4. |
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Collect cash from Customer before handing back package and receipt
with Activation Number. Complete Sale. |
Do not use real merchandise to train and practice transactions.
HOW
DO I SELL A MONEYPAK?
1. Scan the UPC.
(GRAPHICS)
2. SCAN ACCOUNT BARCODE.
(GRAPHICS)
3. |
|
Enter the load amount (any amount from $20 to $1,100) and
press ENTER. |
4. |
|
Collect cash from Customer before handing back
package and receipt with Activation Number. Complete Sale. |
Do not
use real merchandise to train and practice transactions.
SWIPE
& GO: HOW DO I RELOAD A PREPAID CARD THAT THE CUSTOMER HANDS TO
ME?
1. |
|
Key 70 and press the ACTION CODE key. |
2. |
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ENTER ACCOUNT by swiping the Cards MAG-STRIPE through the Card reader. |
4. |
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Enter the load amount (any amount from $20 to $1,100) and press ENTER. |
5. |
|
Collect cash from Customer before handing back
receipt with Activation
Number. Complete Sale. |
WAL-MART STORE POLICY
|
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NO REFUNDS at Wal-Mart stores. |
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Customers must call 1 (877) 937-4098. |
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No personal checks or credit cards can be accepted for
payment (CASH ONLY). |
|
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Do NOT give activation or reload PIN numbers out over the phone. |
WAL-MART
FIELD SUPPORT
1 (479) 273-4357
Associates receive a 10% discount on the retail price of this product!
Reloadable Wal-Mart Prepaid
Visa® Card & Green Dot®
Moneypak
[ILLEGIBLE]
(WAL-MART
LOGO) (VISA
LOGO)(GE LOGO)(GREEN DOT LOGO)
INTRODUCING A NEW SOLUTION FOR CUSTOMERS CASHING CHECKS
In addition to receiving their check in cash, Wal-Mart check cashing customers
will now be given the option to load part or all of their check onto a Card. Every
time you cash a check, please be sure to offer the Customer this option.
After entering the check amount, the Customer will be prompted to either load funds onto a
Wal-Mart Prepaid Visa Card or receive cash.
1. |
|
To receive cash only, press TOTAL. |
2. |
|
To load to a Card press ENTER and follow steps below. |
HOW DO I SELL OR RELOAD A PREPAID VISA CARD?
NEW CARD
1. |
|
Press TOTAL. |
|
2. |
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Scan UPC. |
|
3. |
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SCAN ACCOUNT BARCODE. |
|
4. |
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Press ENTER to load all check funds OR key amount to be loaded ($20 to $1,100). Complete Sale. |
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5. |
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Hand the package and receipt with Activation Number to the Customer. |
EXISTING CARD
1. |
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Press ENTER. |
|
2. |
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SCAN ACCOUNT BARCODE by swiping the Cards MAG-STRIPE
through the Card reader. |
|
3. |
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Press ENTER to load all check funds OR key amount to be
loaded ($20 to $1,100). Complete
Sale. |
|
4. |
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Hand the receipt to the customer. |
No
Reload Fee when cashing a check and loading a Wal-Mart
Prepaid Visa Card.
Do
not use real merchandise to train and practice transactions.
WAL-MART STORE POLICY
|
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NO REFUNDS at Wal-Mart stores. |
|
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Customers must call 1 (877) 937-4088. |
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No Personal checks or credit cards can be accepted for
payment (CASH ONLY). |
|
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Do NOT give activation or reload PIN numbers out over the
phone. |
WAL-MART FIELD SUPPORT
1 (479) 273-4357
FOR MORE PRODUCT INFORMATION
Speak with the store manager to review the extended Wal-Mart Prepaid
Visa and Green Dot MoneyPak Product Training Guides.
Wire -> Work-> Stores -> Wal-Mart -> Financial
Services-> Guides -> Prepaid
VISA (hyperlink).
Associates
receive a 10% discount on the retail price of this product!
Reloadable Wal-Mart Prepaid Visa®
Card & Green Dot® MoneyPakTM
[ILLEGIBLE]
(WAL-MART LOGO) (VISA LOGO) (GE LOGO) (GREEN DOT LOGO)
HOW DO I SELL A NEW PREPAID VISA CARD?
(GRAPHICS)(GRAPHICS)
3. |
|
Enter the load amount (any amount from $20 to $500) and press ENTER. |
4. |
|
Collect cash from Customer before handing back package and receipt with Activation Number, Complete Sale. |
Do not use real merchandise to train and practice transactions.
HOW DO I SELL A MONEYPAK?
(GRAPHICS)(GRAPHICS)
3. |
|
Enter the load amount (any amount from $20 to $1,110) and press ENTER. |
4. |
|
Collect cash from Customer before handing back package and receipt with Activation Number,
Complete Sale. |
Do not use real merchandise to train and practice transactions.
SWIPE & GO: HOW DO I RELOAD A PREPAID CARD THAT THE CUSTOMER HANDS TO ME?
1. |
|
Key 70 and press the ACTION CODE key. |
2. |
|
ENTER ACCOUNT by swiping the Cards MAG-STRIPE through the Card reader. |
4. |
|
Enter the load amount (any amount from $20 to $1,100) and press ENTER. |
5. |
|
Collect cash from Customer before handing back receipt with Activation
Number, Complete Sale. |
WAL-MART STORE POLICY
|
|
NO REFUNDS at Wal-Mart stores. |
|
|
|
Customer must call 1 (877) 937-4098 |
|
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No personal checks or credit cards can be accepted for payment (CASH ONLY). |
|
|
|
Do NOT give activation or reload PIN numbers out over the phone. |
WAL-MART FIELD SUPPORT
1 (479) 273-4357
Associates receive
a 10% discount on the retail price of this product!
Reloadable
Wal-Mart Prepaid Visa® Card & Green
Dot® MoneyPak
[ILLEGIBLE]
(WAL-MART LOGO)(VISA
LOGO)(GE LOGO)(GREEN DOT LOGO)
WHAT IS
THE RELOADABLE
WAL-MART PREPAID VISA® CARD?
WHAT IS IT?
The Reloadable Wal-Mart Prepaid
Visa® Card is a real Visa debit Card with no credit check or
bank account required. The Card has no credit limit, instead, the
Cards spending limit is
determined by the amount of money the customer loads. (eg. load $500, spend $500.) To add more
money to their Card, customers simply purchase a Green Dot MoneyPak.
WHAT CAN IT BE USED FOR?
The Wal-Mart Visa Card can be used everywhere Visa debit cards are accepted worldwide. Some
of the most common uses
for the Card include:
Paying Bills
Shopping Online
Buying groceries
Making hotel and airline reservations
Using at stores and restaurants
Paying at the pump
(GRAPHIC)(GRAPHIC)
WHAT IS THE GREEN DOT MONEYPAK ?
The Green Dot MoneyPak is designed to:
Reload prepaid cards
(including those sold at
Wal-Mart and at other stores)
Make payments and pay bills
Add cash to accounts
(GRAPHIC)
FOR MORE PRODUCT INFORMATION
Speak with the store manager to review the extended Wal-Mart Prepaid Visa and Green
Dot MoneyPak Product Training Guides.
> Work-> Stores -> Wal-Mart -> Financial Services-> Guides-> Prepaid
VISA (hyperlink).
WHERE DO I DISPLAY THESE PRODUCTS?
CONNECTION CENTER DISPLAY [***]
Your store will merchandise the
Prepaid Visa Card Powerwing [***] on the low
media fixture that is closest to the Connection Center register. The packaging
and displays should be merchandised as shown.
(GRAPHIC)
HOW DO I REORDER?
Below is a list of all Reloadable
Wal-Mart Prepaid Visa Card and Green Dot
MoneyPak packaging. These products are not
set up on auto-replenishment.
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Item # |
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UPC |
|
Description |
87287783
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830324001519 |
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Wal-Mart Prepaid Visa Card
Package (English) |
87287853
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830324001564 |
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Wal-Mart Prepaid
Visa Card Package
(Spanish) |
87287713
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830324001618 |
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Green Dot Center MoneyPak |
In the event that you are running low on any of these products,
please contact the following Corporate Office Dept. buyers.
Merchandise Hotline: 700-Wal-Mart
Financial Services; Ext. 43260
WAL-MART STORE POLICY
NO REFUNDS at Wal-Mart stores,
Customers must call 1 (877) 937-4098.
No personal checks or credit cards can be accepted for payment
(CASH ONLY).
Do NOT give activation or reload PIN numbers out over the phone.
WAL-MART FIELD SUPPORT
1 (479) 273-4357
|
|
|
*** |
|
Confidential material redacted and filed separately with the Commission |
Associates receive a 10% discount on the retail price of this product!
Reloadable Wal-Mart Prepaid Visa Card and Green Dot MoneyPak
[ILLEGIBLE]
WHAT IS
THE GREEN DOT MONEYPAK?
[ILLEGIBLE]
FOR MORE
PRODUCT INFORMATION
[ILLEGIBLE]
Reloadable Wal-Mart Prepaid Visa® Card and Green Dot® MoneyPak
[ILLEGIBLE]
(WAL-MART
LOGO)
(VISA LOGO) (GE LOGO) (GREEN LOGO)
[ILLEGIBLE]
(GRAPHIC)
Reloadable
Wal-Mart Prepaid
Visa® Card and Green Dot® MoneyPak
[ILLEGIBLE]
Reloadable
Wal-Mart Prepaid
Visa® Card and Green Dot® MoneyPak
[ILLEGIBLE]
Schedule 4.4(d)
[***]
Green Dot
shall pay [***] in the amount of [***]% of the retail
fee charged by Bank to Cardholders for each POS Load at a Participating Store (i.e., excluding the
load amount).
|
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*** |
|
Confidential material redacted and filed separately with the Commission |
Schedule 4.5
Appointment Agreement by Green Dot of Retailer
APPOINTMENT AGREEMENT
This APPOINTMENT AGREEMENT (this Agreement) is made and entered into as of October 27, 2006
(the Effective Date) by and among Green Dot Corporation, a Delaware corporation (Green Dot),
whose principal business address is 605 E. Huntington Drive, Suite 205, Monrovia, California 91016
and Wal-Mart Stores, Inc., a Delaware corporation (Wal-Mart). Green Dot and Wal-Mart each may be
referred to herein individually as Party, and jointly as the Parties.
For good and valuable consideration, the receipt and sufficiency of which are hereby
acknowledged, the Parties agree as follows:
1. Program Description. Green Dot, GE Money Bank, a federal savings association with its
principal place of business in Salt Lake City, Utah (Bank), Wal-Mart, and certain subsidiaries of
Wal-Mart, have entered into an Agreement (the Card Program Agreement), which sets forth the
general terms and conditions under which the Bank shall issue and service, and Wal-Mart shall
distribute, prepaid cards which are branded with the Wal-Mart name and which bear the name and
trademark of a card association (the Prepaid Cards), in such retail stores indirectly operated by
Wal-Mart as the parties to the Card Program Agreement may agree upon from time to time in writing
(the Territory). In the program, Prepaid Card cardholders, as well as other customers
participating in the Green Dot® Financial Network (the Network) may load funds on prepaid cards
and transfer funds to other participants in the Network. Wal-Mart will sell certain payment devices
provided by Green Dot for this purpose, in accordance with operating procedures provided from time
to time by Green Dot to Wal-Mart in writing.
2. Load Packs. Green Dot shall provide to Wal-Mart Reload Packs and POS Loads for sale in
Wal-Mart stores participating in the Prepaid Card program. A Reload Pack is a MoneyPak or any
other type of universal cash acceptance product that can be used to transfer funds to stored value
cards and prepaid cards, to pay bills with participating billers and to make transfers to other
payees participating in the Network. A POS Load is a transaction in which a cardholder may load a
prepaid card through the Network by providing funds to a cashier at a point-of-sale in a retail
store, who swipes the prepaid card through an electronic terminal Money Pales and POS Loads are
sometimes referred to in this Agreement together as Load Packs.
3. Appointment; Limited Agency. The Card Program Agreement provides that Wal-Mart shall
serve as the agent of Green Dot for certain limited purposes in the Card Program, as described more
particularly in an Appointment Agreement. Accordingly, this Agreement sets forth the terms of such
agency.
(a) Green Dot hereby grants to Wal-Mart a non-exclusive right to market, promote, distribute
and sell Load Packs as a member of the GD Network. Wal-Mart agrees to stock and sell MoneyPaks at
Wal-Mart store locations, and consents to Green Dots use of Wal-Marts name, and Green Dots
listing of Wal-Marts participating store locations on Green Dots website in order to direct
consumers to Green Dot® Financial Network locations, in each case as described in the Card Program
Agreement. Any other use of the Wal-Mart name or trademarks by Green Dot is subject to the terms of
the Card Program Agreement.
(b) Green Dot hereby appoints Wal-Mart as agent solely for the purpose of selling Load Packs
and engaging in the collection and transmission of funds in connection with such sales, in the
Territory on behalf of Green Dot. Green Dot and Wal-Mart are subject to regulation as provided by
applicable state law and regulations. Green Dot shall provide notice to Wal-Mart in advance of any
supervision or examination of Wal-Mart that may be required under the laws of a state prior to that
state being added to the Territory; provided, however, that such notice shall not
be subject to the notice requirements of Section 9 hereof. Wal-Mart acknowledges and agrees that,
upon the addition of any state to the Territory, Wal-Mart shall be subject to supervision and
examination as provided by applicable state law and regulations. Wal-Mart is under a duty to act
only as authorized under this Agreement, and if Wal-Mart exceeds such authority, this Agreement may
be terminated and Wal-Mart may be subject to disciplinary action by government authorities. Neither
Party shall appoint or authorize subagents or sub-authorized delegates except in compliance with
applicable state law and regulations. As required by Arizona law, a copy of the Arizona statute
governing money transmission is appended hereto as Exhibit 1 and incorporated herein by
reference.
(c) Except for the obligations set forth in this Section 3, Wal-Mart owes no other obligation
or duty to Green Dot as its principal. Without limiting the generality of the foregoing sentence,
Green Dot acknowledges that Wal-Mart may sell products which compete with the Reload Packs and POS
Loads, subject to the terms of the Card Program Agreement. As Green Dots agent, Wal-Mart shall not
act outside the scope of the authority granted to it by Green Dot under this Section 3, and shall
perform its obligations as agent in accordance with applicable law.
(d) During the term of this Appointment Agreement, Green Dot shall perform its obligations as
principal in accordance with applicable law, and shall maintain all licenses, registrations and
permits necessary to conduct its business and maintain the appointment of Wal-Mart made hereunder.
4. Settlement. All Cardholder funds, including fees, received by Wal-Mart for sales of
Load Packs shall be held in trust by Wal-Mart until received by Bank each day on behalf of Green
Dot. Payment by Wal-Mart to Bank of any settlement amounts due Green Dot from Wal-Mart under this
Agreement shall satisfy Wal-Marts obligations to Green Dot with respect to such amounts.
5. Regulatory Compliance. Wal-Mart shall display at participating Wal-Mart store
locations any signs, decals, and other display materials that state law requires an agent to post
as an authorized delegate of Green Dot. All such signs, decals, materials and supplies furnished by
Green Dot to Wal-Mart shall remain the sole property of Green Dot, and shall be returned to Green
Dot within ten business days after the effective termination date of this Appointment Agreement.
Green Dot shall bear the reasonable cost of such return of signs, decals, materials and supplies to
Green Dot by Wal-Mart. Wal-Mart shall keep Green Dot apprised of changes, additions or deletions to
its participating store locations. Participating stores shall be determined in accordance with the
Card Program Agreement.
6. [***]. In consideration of Wal-Marts marketing and distribution and sale of Load
Packs, [***]
7. Term; Termination.
(a) Unless terminated earlier in accordance with paragraph (b) below, the term of this
Agreement shall commence on the Effective Date and shall continue until the Card Program Agreement
expires or is terminated.
(b) If there is a material breach or default by either Party in the performance of the terms
and conditions of this Agreement, and such default (other than a payment default) shall continue
for a period of forty-five (45) days after receipt by the defaulting Party of written notice
thereof from the non-defaulting Party (setting forth in detail the nature of such default), then
this Agreement shall terminate at the option of the nondefaulting Party as of the forty-sixth
(46th) day following the receipt of such written notice. If a payment default shall continue for a
period of three (3) business days after receipt by the defaulting Party of written notice thereof
by the non-defaulting party, then this Agreement shall terminate at the option of the
non-defaulting Party as of the third (3rd) business day following receipt of such
written notice.
(c) Upon termination or expiration of this Agreement: (a) Wal-Mart shall cease selling Load
Packs, and immediately transmit all proceeds from the sales of Load Packs in Wal-Marts possession
to Green Dot, in accordance with the terms of the Card Program Agreement; and (b) the appointment
granted hereunder shall terminate.
8. Severability; Waiver. It is agreed between the Parties that if any provision of this
Agreement is held to be invalid, the remainder of this Agreement shall continue in full force and
effect and shall be binding and effective on the Parties thereto. In addition, the rights of either
Party hereunder shall not be prejudiced or restricted by any time given or forbearance extended to
the other Party in the enforcement of its rights and no waiver by a Party of its tights in respect
of any breach hereof by the other Party shall be deemed to operate as a waiver in respect of any
subsequent breach hereof.
9. Notices. All notices, demands and other communications hereunder shall be in
writing and shall be sent by certified mail return receipt requested, by hand, by facsimile
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*** |
|
Confidential material redacted and filed separately with the Commission |
with verbal confirmation of receipt, or by nationally recognized overnight courier service
addressed to the Party to whom such notice or other communication is to be given or made at such
Partys address as set forth below, or to such other address as such Party may designate in writing
to the other Parties from time to time in accordance with the provisions hereof and shall be deemed
given when delivered to a Party at the address below in the case of overnight courier service, by
hand or by facsimile or three (3) Business Days after being sent in the United States postal
system, as follows: (i) if to Wal-Mart: Wal-Mart Stores, Inc., 702 S.W. Eighth Street, Bentonville,
Arkansas 72716-8001, Attention: Finance Department with a copy to the General Counsel at the same
address; (ii) if to Green Dot: 605 East Huntington Drive, Suite 205, Monrovia, California 91016
Attention: Chief Executive Officer, with a copy to: General Counsel.
10. Relationship of Parties. Except as expressly provided in Section 3 of this Agreement,
the relationship of the parties hereto is that of independent contracting parties and shall not be
deemed to be any other relationship including, without limiting the generality of the foregoing,
that of joint ventures, partners, joint employers or principal and agent. Except for the services
performed as Green Dots agent under Section 3 of this Agreement, Wal-Mart will not provide, and
shall not be deemed to be providing, any other services to or on behalf of Green Dot.
11. Counterparts. This Agreement may be executed in any number of counterparts which,
taken together, shall constitute one single agreement.
[remainder of page intentionally left blank]
IN WITNESS WHEREOF, the Parties hereto have executed this Agreement as of the day and year
first above written.
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GREEN DOT CORPORATION |
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WAL-MART STORES, INC |
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By:
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Name: |
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Title:
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By: |
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Name:
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Title: |
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EXHIBIT 1
Arizona Money Transmitter Statute
Arizona Revised Statutes Annotated Currentness
Title 6. Banks and Financial Institutions
[ ] Chapter 12. Transmitters of Money
[ ] Article 1. Licenses and Regulation
Sec. 6. Applicability
All persons engaged in activities in this state that are regulated by this act on its effective
date shall file applications as prescribed by title 6, chapter 12, article 1, Arizona Revised
Statutes, as added by this act, on or before November 1, 1991. A person who has filed a timely
application for a license under title 6, chapter 12, article 1, Arizona Revised Statutes, shall not
be deemed to be in violation of any licensing provision of that article until after that
application is either denied or a license is issued by the department. During the period while the
application is pending, the applicant shall be subject to all other provisions of title 6, chapter
12, article 1, Arizona Revised Statutes, as added by this act, in the same manner as if the
applicant were licensed.
→ § 6-1201. Definitions
In this chapter, unless the context otherwise requires:
1. Authorized delegate means a person designated by the licensee under § 6-1208.
2. Check cashing means exchanging for compensation a check, debit card payment order, draft,
money order, travelers check or payment instrument of a licensee for money delivered to the
presenter at the time and place of the presentation.
3. Control means ownership of fifteen per cent or more of a licensee or controlling person, or
the power to vote fifteen per cent or more of the outstanding voting securities of a licensee or
controlling person. For the purpose of determining the percentage controlled by anyone person, that
persons interest shall be aggregated with the interest of any other person controlled by that
person or an officer, partner or authorized delegate of that person, or by a spouse, parent or
child of that person.
4. Controlling person means a person directly or indirectly in control of a licensee.
5. Engage in the business means conducting activities regulated under this chapter more than ten
times in any calendar year for compensation or in the expectation of compensation. For purposes of
this paragraph, compensation means any fee, commission or other benefit.
6. Foreign money exchange means exchanging for compensation money of the United States government
or a foreign government to or from money of another government at a conspicuously posted exchange
rate at the time and place of the presentation of the money to be exchanged.
7. Licensee means a person licensed under this chapter.
8. Location means a place of business at which activity regulated by this chapter occurs.
9. Money means a medium of exchange that is authorized or adopted by a domestic or foreign
government as a part of its currency and that is customarily used and accepted as a medium of
exchange in the country of issuance.
10. Money accumulation business means obtaining money from a money transmitter as part of any
(activity that is carried on for financial gain if the money that is obtained by all persons
acting in concert in the activity, in amounts of one thousand dollars or more, totals over
fifty thousand dollars in the preceding twelve-month period. Money accumulation business does
not include a person who is subject to the reporting requirements under 31 United States
Code § 5313. The exception that is established by 31 United States Code § 5331,
subsection let paragraph 1 does not apply to persons who are engaged in the money
accumulation business.
11. Money transmitter means a person who is located or doing business in this state, including a
check casher and a foreign money exchanger, and who does any of the following:
(a) Sells or issues payment instruments.
(b) Engages in the business of receiving money for the transmission of or transmitting money.
(c) Engages in the business of exchanging payment instruments or money into any form of money or
payment instrument.
(d) Engages in the business of receiving money for obligors for the purpose of paying that
obligors bills, invoices or accounts.
(e) Meets the definition of a bank, financial agency or financial institution as prescribed by
31 United States Code § 5312 or 31 code of federal regulations § 103.11.
12. Outstanding payment instruments means unpaid payment instruments whose sale has been reported
to a licensee.
13. Payment instrument means a check, draft, money order, travelers check or other instrument or
order for the transmission or payment of money sold to one or more persons whether or not that
instrument or order is negotiable.· Payment instrument does not include an instrument that is
redeemable by the issuer in merchandise or service, a credit card voucher or a letter of credit.
14. Permissible investment means any of the following:
(a) Money on hand or on deposit in the name of the licensee.
(b) Certificates of deposit or other debt instruments of a bank, savings and loan association or
credit union.
(c) Bills of exchange or time drafts that are drawn on and accepted by a bank, otherwise known as
bankers acceptances, and that are eligible for purchase by member banks of the federal reserve
system.
(d) Commercial paper bearing a rating of one of the three highest grades as defined by a nationally
recognized organization that rates these securities.
(e) Securities, obligations or other instruments whose payment is guaranteed by the general taxing
authority of the issuer, of the United States or of any state or by any other governmental entity
or any political subdivision or instrumentality of a governmental entity and that bear a rating of
one of the three highest grades by a nationally recognized investment service organization that has
been engaged regularly in rating state and municipal issues for at least five years.
(f) Stocks, bonds or other obligations of a corporation organized in any state of the United
States, the District of Columbia, the Commonwealth of Puerto Rico or the several territories
organized by Congress that bear a rating of one of the three highest grades by a nationally
recognized investment service organization that has been engaged regularly in rating corporate
securities for at least five years.
(g) Any receivable that is due to a licensee from its authorized delegate pursuant to a contract
between the licensee and authorized delegate as prescribed in § 6·1208 if the amount of
investment in those receivables
does not exceed ninety per cent of the total amount of those receivables after subtracting the
amount of those receivables that are past due or doubtful of collection.
15. Responsible individual means a person who is employed by a licensee and who has principal
active management authority over the business of the licensee in this state that is regulated under
this chapter.
16. Trade or business has the same meaning prescribed in § 162 of the internal revenue code
of 1954 and includes the money accumulation business.
17. Transmitting money means the transmission of money by any means including transmissions
within this country or to or from locations abroad by payment instrument, wire, facsimile [FN
1] internet or any other electronic transfer, courier or otherwise.
18. Travelers check means an instrument identified as a travelers check on its face or commonly
recognized as a travelers check and issued in a money multiple of United States or foreign
currency with a provision for a specimen signature of the purchaser to be completed at the time of
purchase and a countersignature of the purchaser to be completed at the time of negotiation.
→ § 6-1202. License required
A. A person shall not sell or issue payment instruments, engage in the business of receiving money
for transmission or transmitting money, engage in the business of exchanging payment instruments or
money into any form of money or payment instrument or engage in the business of receiving money for
obligors for the purpose of paying that obligors bills, invoices or accounts without first
obtaining a license as provided in this chapter or becoming an authorized delegate of a licensee
with respect to those activities. A licensee is under the jurisdiction of the department. A person
who is not licensed under this chapter or who is not an authorized delegate of a licensee with
respect to those activities is presumed to be engaged in a business that is regulated by this
chapter and that requires a license if he advertises, solicits or holds himself out as being in the
business of selling or issuing payment instruments, of receiving money for transmission or
transmitting money or of converting one form of money to another form of money.
B. No person other than a corporation organized and in good standing under the laws of the state of
its incorporation or, if a corporation organized under the laws of a country other than the United
States and in good standing under the laws of the country of its incorporation and authorized to do
business in this state, may apply for or be issued a license as provided in this chapter.
C. A person engages in business activity regulated by this chapter in this state if any of the
following applies:
1. Conduct constituting any element of the regulated activity occurs in this state.
2. Conduct occurs outside this state and constitutes an attempt, offer or conspiracy to engage in
the activity within this state and an act in furtherance of the attempt, offer or conspiracy occurs
within this state.
3. As part of a business activity described by this section a person knowingly transmits money into
this state or makes payments in this state without disclosing the identity of each person on whose
behalf money was transmitted or payment was made.
→ § 6-1203. Exemptions
A. This chapter does not apply to:
1. The United States or any department or agency of the United States.
2. This state, including any political subdivision of this state.
B. This chapter does not apply to the following if engaged in the regular course of their
respective
businesses, except that the provisions of article 2 of this chapter apply to:
1. A bank, financial institution holding company, credit union, savings and loan association or
savings bank, whether organized under the laws of any state or the United States when the term
money transmitter is used.
2. A person who engages in check cashing or foreign money exchange and engages in other activity
regulated under this chapter only as an authorized delegate of a licensee acting within the scope
of the contract between the authorized delegate and the licensee.
3. A person licensed pursuant to chapter 5, 6, 7 or 8 of this title, [FN1] chapter 9,
article 2 of this title, [FN2] chapter 12.1 of this title [FN3] or title 32,
chapter 9. [FN4]
→ § 6-1204. Application for license; fees
A. Each application for a license shall be made in writing, under oath and in the form prescribed
by the superintendent. The application shall contain at least the following:
1. Copies of the articles of incorporation for the applicant, a listing of all trade names or
fictitious names used by the applicant and other information concerning the corporate status of the
applicant.
2. The address of the applicants principal place of business, the address of each location where
the applicant intends to transact business in this state, including any branch offices, and the
name and address of each location of any authorized delegates.
3. For each executive officer and director of the applicant and for each executive officer and
director of any controlling person, unless the controlling person is a publicly traded company on a
recognized national exchange and has assets in excess of four hundred million dollars, a statement
of personal history in the form prescribed by the superintendent.
4. An identification statement for each branch manager and responsible individual including all of
the following:
(a) Name and any aliases or previous names used.
(b) Date and place of birth.
(c) Alien registration information, if applicable.
(d) Employment history and residence addresses for the preceding fifteen years.
(e) Social security number.
(f) Criminal convictions, excluding traffic offenses.
5. The name and address of each authorized delegate.
6. The identity of any account in any financial institution through which the applicant intends to
conduct any business regulated under this chapter.
7. A financial statement audited by a licensed independent certified public accountant.
B. Each application shall be accompanied by the nonrefundable application fee and an annual fee as
prescribed in § 6-126.
→ § 6-1205. Bond required; conditions; notice; cancellation; substitution
A. Each application for a license shall be accompanied by and each licensee shall maintain at all
times a bond executed by the licensee as principal and a surety company authorized to do business
in this state as surety. The bond shall be in the amount of twenty-five thousand dollars for a
licensee with five or fewer authorized delegates and locations, one hundred thousand dollars for a
licensee with more than five but fewer than twenty-one authorized delegates and locations and an
additional five thousand dollars for each authorized delegate and location in excess of twenty but
fewer than two hundred one authorized delegates and locations, to a maximum of two hundred fifty
thousand dollars and an additional five thousand dollars for each authorized delegate and location
in excess of two hundred authorized delegates and locations, to a maximum of five hundred thousand
dollars.
B. The bond shall be conditioned on the faithful compliance of the licensee, including its
directors, officers, authorized delegates and employees, with this chapter. The bond shall be
payable to any person injured by the wrongful act, default, fraud or misrepresentation of the
licensee, his authorized delegates or his employees or to the state for the benefit of the person
injured. Only one bond is required for any licensee irrespective of the number of officers,
directors, locations, employees or authorized delegates of that licensee.
C. The bond shall remain in effect until cancelled by the surety, which cancellation may be had
only after thirty days written notice to the superintendent. That cancellation does not affect any
liability incurred or accrued during the thirty day period.
D. In lieu of the bond prescribed in this section, an applicant for a license or a licensee may
deposit with the superintendent cash or alternatives to cash acceptable to the superintendent in
the amount of the required bond. Notwithstanding § 35-155, subsection E, the principal
amount of the deposit shall be released only on written authorization of the superintendent or on
the order of a court of competent jurisdiction. The principal amount of the deposit shall not be
released to the licensee before the expiration of five years from the first occurrence of any of
the following:
1. The date of substitution of a bond for a cash alternative unless the superintendent determines
in his discretion that the bond constitutes adequate security for all past, present or future
obligations of the licensee. After that determination, the cash alternative may be immediately
released.
2. The surrender of the license.
3. The revocation of the license.
4. The expiration of the license.
E. Notwithstanding subsections A through D of this section, if the required amount of the bond is
reduced, whether by change in the number of authorized delegates or locations or by legislative
action, a cash deposit in lieu of that bond shall not be correspondingly reduced but shall be
maintained at the higher amount until the expiration of three years from the effective date of the
reduction in the required amount of that bond unless the superintendent in his discretion
determines otherwise.
→ § 6-1205.01. Net worth requirements
A. Each applicant for a license shall have and each licensee shall maintain at all times a net
worth of at least one hundred thousand dollars, calculated according to generally accepted
accounting principles.
B. Any licensee who is engaged in the business regulated under this chapter at more than one
location pursuant to § 6-1207 or through authorized delegates pursuant to § 6-1208
shall have an additional net worth of fifty thousand dollars for each location or authorized
delegate located in this state, as applicable, to a maximum of five hundred thousand dollars.
C. A licensee whose business conducts a total of more than five hundred thousand dollars in
transactions that involve transmitting money in an amount of one thousand dollars or more during
the preceding year
shall maintain net worth in addition to the amounts required by subsections A and B of this section. The
additional net worth shall be not less than ten per cent of the total of such transactions
conducted in this state. calculated according to generally accepted accounting principles to a
maximum of five hundred thousand dollars.
→ § 6-1206. Issuance of license; renewal
A. On the filing of a complete application, the superintendent shall investigate the financial
condition and responsibility, financial and business experience, character and general fitness of
the applicant. In his discretion, the superintendent may conduct an on-site investigation of the
applicant, the reasonable cost of which shall be borne by the applicant. The superintendent shall
issue a license to an applicant if the superintendent finds that all of the following conditions
are met:
1. The applicant has complied with § § 6-1204, 6-1205 and 6-1205.01.
2. The competence, experience and integrity of the officers, directors and controlling persons and
any proposed management personnel indicate that it would be in the interest of the public to permit
such person to participate in the affairs of a licensee.
3. The applicant has paid the required license fee.
B. The superintendent shall approve or deny every application for an original license within one
hundred twenty days after the date an application is complete, which period may be extended by the
written consent of the applicant. The superintendent shall notify the applicant of the date on
which the application is determined to be complete. In the absence of approval or denial of the
application or consent to the extension of the one hundred twenty day period, the application is
deemed approved and the superintendent shall issue the license effective as of the first business
day after that one hundred twenty day period or any extended period.
C. A licensee shall pay a renewal fee as prescribed in § 6-126 on or before November 1 of
each year. The renewal fee shall be accompanied by a renewal application in the form prescribed by
the superintendent. A license for which no renewal fee and application have been received by
November I shall be suspended. A licensee may renew a suspended license no later than December 1 of
the year of expiration by paying the renewal fee plus one hundred dollars for each day the renewal
fee and application were not received by the superintendent. A license expires on December I of
each year, unless earlier renewed, surrendered or revoked. A license shall not be granted to the
holder of an expired license or to an incorporator, director or officer of the holder of an expired
license except on compliance with the requirements provided in this article for an original
license.
→ § 6-1207. Principal and branch offices; notices
A. A licensee shall designate and maintain a principal place of business for the transaction of
business regulated by this chapter. If a licensee maintains one or more places of business in this
state, the licensee shall designate a place of business in this state as its principal place of
business for purposes of this section. The license shall specify the address of the principal place
of business and shall designate a responsible individual for its principal place of business.
B. If a licensee maintains one or more locations in this state in addition to a principal place
of business, and those locations are to be under the control of the licensee and not under the
control of authorized delegates as prescribed in § 6-1208, the licensee shall obtain a
branch office license from the superintendent for each additional location by filing an
application as required by the superintendent at the time the licensee files its license
application. If branch offices are added by the licensee, the licensee shall file with the
superintendent an application for a branch office license with the licensees next quarterly
fiscal report prescribed by § 6-1211. The superintendent shall issue a branch office
license if the superintendent determines that the licensee has complied with the provisions of
this subsection. The license shall indicate on its face the address of the branch office and
shall designate a manager for each branch office to oversee
that office. The superintendent may
disapprove the designated manager then or at any later time if the
superintendent finds that the competence, experience and integrity of the branch manager warrants
disapproval. A person may be designated as the manager for more than one branch. The licensee
shall submit a fee as prescribed in § 6·126 for each branch office license.
C. A licensee shall prominently display the money transmitter license in its principal place of
business and the branch office license in each branch office. Each authorized delegate shall
prominently display at each location a notice in a form prescribed by the superintendent that
indicates that the authorized delegate is an authorized delegate of a licensee under this chapter.
D. If the address of the principal place of business or any branch office is changed, the licensee
shall immediately notify the superintendent of the change. The superintendent shall endorse the
change of address on the license for a fee as prescribed in § 6-126.
→ § 6-1208. Authorized delegates of licensee; reports
A. A licensee may conduct the business regulated under this chapter at one or more locations in
this state through authorized delegates designated by the licensee.
B. Each contract between a licensee and an authorized delegate shall require the authorized
delegate to operate in full compliance with the law and shall contain as an appendix a current copy
of this chapter. The licensee shall provide each authorized delegate with operating policies and
procedures sufficient to permit compliance by the delegate with the provisions of title 13, chapter
23 [FN1] and this chapter and rules adopted pursuant to this chapter. The licensee shall
promptly update the policies and procedures to permit compliance with those laws and rules.
C. An authorized delegate is not liable for any obligation imposed on its licensee by this chapter
with respect to the business for which it is a delegate. On suspension or revocation of a license
or the failure of a licensee to renew its license, the superintendent shall notify all delegates of
the licensee who are on record with the department of the departments action. On receipt of this
notice, an authorized delegate shall immediately cease to operate as a delegate of that licensee.
→ § 6-1209. Cease and desist orders; examinations
A. In addition to his authority under § 6-137, the superintendent may issue an order to
cease and desist against a licensee, requiring the licensee to cease conducting its business
through an authorized delegate and to take appropriate affirmative action, pursuant to §
6-137, if the superintendent finds that:
1. The authorized delegate has violated, is violating or is about to violate any applicable law or
rule or order of the superintendent.
2. The authorized delegate has failed to cooperate with an examination or investigation by the
superintendent or the attorney general authorized by this title.
3. The competence, experience, integrity or overall moral character of the authorized delegate or
any controlling person of the authorized delegate indicates that it would not be in the interest of
the public to permit that person to participate in the business regulated under this chapter.
4. The financial condition of the authorized delegate is such that it might prejudice the interests
of the public in the conduct of the business regulated under this chapter.
5. The authorized delegate has engaged, is engaging or is about to engage in any unsafe or unsound
act, practice or transaction or an act, practice or transaction that constitutes a violation of
this title or of any rule or order of the superintendent.
B. Any business for which a license is required by this chapter conducted by an authorized delegate
outside the scope of authority conferred in the contract between the authorized delegate and the
licensee is
unlicensed activity. An authorized delegate of a licensee holds in trust for the
benefit of the licensee all monies
received from the sale or delivery of the licensees payment instruments or monies received for
transmission. If an authorized delegate commingles any such monies with any monies or other
property owned or controlled by the authorized delegate, a trust against all commingled proceeds
and other monies or property owned or controlled by the authorized delegate is imposed in favor of
the licensee in an amount equal to the amount of the proceeds due the licensee.
C. An authorized delegate is subject to examination by the superintendent at the discretion of the
superintendent. The licensee is responsible for the payment of an assessment for the examination of
its authorized delegates to the extent that the examination relates to the activities conducted by
the authorized delegate on behalf of the licensee. That assessment shall be made at the rate set by
the superintendent for examination of an enterprise pursuant to § 6-125, subsection
B, and payment of that assessment shall be made as prescribed by § 6-125.
→ § 6-1210. Suspension or revocation of licenses
The superintendent may suspend or revoke a license if the superintendent finds any of the
following:
1. The licensee has made a material misstatement or suppressed or withheld information on an
application for a license or any document required to be filed with the superintendent.
2. A fact or condition exists that, if it had existed or had been known at the time the licensee
applied for its license, would have been grounds for denying the application.
3. The licensee is insolvent as defined in § 47-1201.
4. The licensee has violated any provision of title 13, chapter 23, [FN1] this chapter or
rules adopted pursuant to this chapter or any order of the superintendent.
5. An authorized delegate of the licensee has violated any provision of title 13, chapter 23, this
chapter or rules adopted thereunder or any order of the superintendent as a result of a course of
negligent failure to supervise or as a result of the willful misconduct of the licensee.
6. The licensee refuses to permit the superintendent or the attorney general to make any
examination authorized by this title. [FN2]
7. The licensee knowingly fails to make any report required by this chapter.
8. The licensee fails to pay a judgment entered in favor of a claimant, plaintiff or creditor in an
action arising out of the licensees business regulated under this article within thirty days after
the judgment becomes final or within thirty days after expiration or termination of a stay of
execution or other stay of proceedings, whichever is later. If execution on the judgment is stayed
by court order, operation of law or otherwise, proceedings to suspend or revoke the license for
failure of the licensee to comply with that judgment may not be commenced by the superintendent
under this subsection until thirty days after that stay.
9. The licensee has been convicted in any state of a felony or of any crime involving a breach of
trust or dishonesty.
→ § 6-1211. Reports
Each licensee shall file with the superintendent within forty-five days after the end of each
fiscal quarter a consolidated financial statement including a balance sheet, income and expense
statements and a list of all authorized delegates, branch managers, responsible individuals and
locations within this state that have been added or terminated by the licensee within the fiscal
quarter. Information regarding branch managers
and responsible individuals shall include the information prescribed in § 6-1204, subsection A,
paragraph 4. For locations and authorized delegates, the licensee shall include the name and
street address of each location and authorized delegate.
→ § 6-1212. Permissible investments
A. Every licensee shall maintain at all times permissible investments that comply with either of
the following:
1. A market value computed in accordance with generally accepted accounting principles of not less
than the aggregate amount of all of its outstanding payment instruments.
2. A net carrying value computed in accordance with generally accepted accounting principles of not
less than the aggregate amount of all of its outstanding payment instruments, provided the market
value of these permissible investments is at least ninety-five per cent of the net carrying value.
B. Notwithstanding any other provision of this chapter, the superintendent, with respect to any
particular licensee or all licensees, may limit the extent to which any class of permissible
investments as defined in § 6-1201 may be considered a permissible investment, except for
money and certificates of deposit. The superintendent may by rule prescribe or by order allow other
types of investments which the superintendent determines to have substantially equivalent safety as
other permissible investments to be considered a permissible investment under this chapter.
→ § 6-1213. Records
A. Each licensee shall keep and use in its business books, accounts and records in accordance with
generally accepted accounting principles that will enable the superintendent to determine whether
that licensee is complying with the provisions of this chapter. Each licensee and authorized
delegate shall preserve its records for at least five years after making the final entry on any
transaction. Each authorized delegate shall keep records as required by the superintendent.
B. For each authorized delegate, the licensee shall maintain records that demonstrate that the
licensee conducted a reasonable background investigation of each authorized delegate. A licensee
shall preserve those records for at least five years after the authorized delegates most recent
designation by the licensee. For an authorized delegate designated after November 1, 1991, the
records shall be available at all times, and for an authorized delegate designated on or before
November 1, 1991, the records shall be available at all times after November 1, 1992.
C. The records of the licensee regarding the business regulated under this chapter shall be
maintained at its principal place of business or, with notice to the superintendent, at another
location designated by the licensee. If the records are maintained outside this state, the
superintendent may require that the licensee make those records available to the superintendent at
his office not more than five business clays after demand. The superintendent may further require
that those records be accompanied by an individual who is available to answer questions regarding
those records and the business regulated under this chapter. The superintendent may require the
appearance of a specific individual or may request the licensee to designate an individual
knowledgeable with regard to the records and the business. The individual appearing with the
records shall be available to the superintendent for up to three business days.
D. On-site examinations of records prescribed by this chapter may be conducted in conjunction
with representatives of other state agencies or agencies of another state or of the federal
government as determined by the superintendent. In lieu of an on-site examination, the
superintendent may accept the examination report of an agency of this state or of another state
or of the federal government or a report prepared by an independent licensed certified public
accountant. Joint examination or acceptance of an examination report shall not be deemed a
waiver of examination assessments provided by law, and joint reports and reports accepted under
this subsection are considered an official report of the department for all purposes.
Information obtained by examinations prescribed by this article shall be disclosed only as
provided in § 6-129.
→ § 6-1214. Liability of licensees
Each licensee is liable for the payment of all moneys covered by payment instruments that it sells
or issues in any form in this state whether directly or through an authorized delegate and whether
as a maker or drawer or as money received for obligors or for transmission by any means whether or
not that instrument is a negotiable instrument under the laws of this state.
→ § 6-1215. Notice of source of instrument; transaction records
A. Every payment instrument sold by a licensee directly or through an authorized delegate shall
bear the name of the licensee and a unique consecutive number clearly stamped or imprinted on it.
B. For every transaction involving the receipt of money from a customer, the licensee or authorized
delegate who receives the money shall maintain written records of the transaction. The records may
be reduced to computer or other electronic medium. The records collectively shall contain the name
of the licensee, the street address of the location where the money was received, the name and
street address of the customer if reported to the licensee or authorized delegate, the approximate
date of the transaction, the name or other information from which, together with other
contemporaneous records, the superintendent can determine the identity of those employees of the
licensee or authorized delegate who may have conducted the transaction and the amount of the
transaction. The information required by this section shall be available through the licensee or
authorized delegate who received the money for at least five years from the date of the
transaction.
→ § 6-1216. Acquisition of control
A. A person shall not directly or indirectly acquire control of a licensee or controlling person
without the prior written approval of the superintendent, except as otherwise provided by this
section.
B. An application for approval to acquire control of a licensee shall be in writing in a form
prescribed by the superintendent and shall be accompanied by information as the superintendent may
require. The application shall be accompanied by the fee prescribed in § 6-126. The
superintendent shall act on the application within one hundred twenty days after the date on which
the application is complete, unless the applicant consents in writing to an extended period. An
application that is not denied or approved within that period shall be deemed approved as of the
first business day after the expiration of that period.
C. The superintendent shall deny the application to acquire control of a licensee if he finds that
the acquisition of control is contrary to law or determines that disapproval is reasonably
necessary to protect the interest of the public. In making that determination, the superintendent
shall consider both of the following:
1. Whether the financial condition of the person that seeks to control the licensee might
jeopardize the financial condition of the licensee or prejudice the interests of the public in the
conduct of the business regulated under this chapter.
2. Whether the competence, experience, integrity and overall moral character of the person that
seeks to control the licensee, or the officers, directors and controlling persons of the person
that seeks to control the licensee, indicate that it would not be in the interest of the public to
permit that person to control the licensee.
D. Nothing in this section prohibits a person from negotiating or entering into agreements subject
to the condition that the acquisition of control will not be effective until approval of the
superintendent is obtained.
E. This section does not apply to any of the following persons or transactions:
1. A registered dealer who acts as an underwriter or member of a selling group in a public offering
of the voting securities of a licensee or controlling person of a licensee.
2. A person who acts as proxy for the sole purpose of voting at a designated meeting of the
security holders of a licensee or controlling person of a licensee.
3. A person who acquires control of a licensee or controlling person of a licensee by devise or
descent.
4. A person who acquires control of a licensee or controlling person as a personal representative,
custodian, guardian, conservator, trustee or any other officer appointed by a court of competent
jurisdiction or by operation of law.
5. A pledgee of a voting security of a licensee or controlling person who does not have the right,
as pledgee, to vote that security.
6. A person or transaction that the superintendent by rule or order exempts in the public interest.
F. Before filing an application for approval to acquire control, a person may request in writing a
determination from the superintendent as to whether that person will be deemed in control on
consummation of a proposed transaction. If the superintendent determines in response to that
request that the person will not be in control within the meaning of this chapter, the
superintendent shall enter an order to that effect and the proposed transaction is not subject to
the requirements of this section.
→ § 6-1217. Appointment of superintendent as agent for service of process; forwarding of
process; consent to jurisdiction
A. A licensee, an authorized delegate or a person who knowingly engages in business activities that
are regulated under this chapter with or without filing an application is deemed to have done both
of the following:
1. Consented to the jurisdiction of the courts of this state for all actions arising under this
chapter.
2. Appointed the superintendent as his lawful agent for the purpose of accepting service of process
in any action, suit or proceeding that may arise under this chapter.
B. Within three business days after service of process upon the superintendent, the superintendent
shall transmit by certified mail copies of all lawful process accepted by the superintendent as an
agent to that person at its last known address. Service of process shall be considered complete
three business days after the superintendent deposits the copies of the documents in the United
States mail.
→ § 6-1218. Prohibited transactions
A person shall not engage in conduct requiring a license under this chapter as an authorized
delegate of a principal if that principal is not licensed under this chapter. A person who does so
shall be deemed to be the principal seller, issuer or actor, and not merely an authorized delegate,
and is liable to the holder, remitter or customer as the principal.
→ § 6-1241. Reports to the attorney general; investigation; violation; classification
A. Within thirty days after any transaction or series or pattern of transactions that is conducted
or attempted by, at or through the business and that involves or aggregates five thousand dollars
or more in funds or .other assets, each licensee and authorized delegate of a licensee and each
money transmitter shall file with the attorney generals office in a form prescribed by the
attorney general a report of the transaction
or series or pattern of transactions if the licensee, authorized delegate or money transmitter
knows, suspects or has reason to suspect that the activity either:
1. Involves funds that are derived from illegal activities, is intended or conducted in order to
hide or disguise funds or other assets that are derived from illegal activities, including, without
limitation, the ownership, nature, source, location or control of the funds or other assets, as
part of a plan to violate or evade any law or regulation or to avoid any transaction reporting
requirement under this chapter or may constitute a possible money laundering violation under §
13-2317 or another racketeering violation as defined in § 13-2301.
2. Has no business or apparent lawful purpose or is not the sort of activity in which the
particular customer would normally be expected to engage and the licensee, authorized delegate or
money transmitter knows of no reasonable explanation for the activity after examining the available
facts, including the background and possible purpose of the activity.
B. A licensee, authorized delegate or money transmitter that is required to file a report regarding
business conducted in this state pursuant to the currency and foreign transactions reporting act
(31 United States Code § § 5311 through 5326, including any special measures that
are established under 31 United States Code § 5318A, and 31 Code of Federal Regulations
part 103 or 12 Code of Federal Regulations § 21.11) shall file a duplicate of that report
with the attorney general.
C. All persons who are engaged in a trade or business and who receive more than ten thousand
dollars in money in one transaction or who receive more than ten thousand dollars in money through
two or more related transactions shall complete and file with the attorney general the information
required by 31 United States Code § 5331 and the federal regulations relating to this
section concerning reports relating to cash received in trade or business.
D. A licensee, authorized delegate or money transmitter that is regulated under the currency and
foreign transactions reporting act (31 United States Code § 5325 and 31 Code of Federal
Regulations part 103) and that is required to make available prescribed records to the secretary of
the United States department of treasury on request at any time shall follow the same prescribed
procedures and create and maintain the same prescribed records relating to each transaction.
E. In addition to the requirements under subsection D of this section and in connection with each
transaction that involves transmitting money in an amount of one thousand dollars or more, whether
sending or receiving, a licensee or, for transactions conducted through an authorized delegate, an
authorized delegate shall retain a record of each of the following:
1. The name and social security or taxpayer identification number, if any, of the individual
presenting the transaction and the person and the entity on whose behalf the transaction is to be
effected.
2. The type and number of the customers verified photographic identification, as described in
31 Code of Federal Regulations § 103.28.
3. The customers current occupation.
4. The customers current residential address.
5. The customers signature.
F. Subsection E of this section does not apply to transactions by which the licensees customer is
making a bill payment either to a commercial creditor pursuant to a contract between the licensee
and the commercial creditor or to a utility company.
G. Each licensee shall create records that reflect the provision of updated operating policies and
procedures pursuant to § 6-1208, subsection B and of instruction that promotes compliance
with this chapter, title 13,
chapter 23 and 31 United States Code § 5318, including the identification of the provider and the
material and instruction that were provided.
H. On request of the attorney general, a county attorney or the superintendent, a licensee,
authorized delegate or money transmitter shall make any records that are created pursuant to this
section available to the attorney general, a county attorney or the superintendent at any time.
I. A licensee or, for transactions conducted through an authorized delegate, an authorized delegate
shall maintain any customer identification records that are created pursuant to subsection E of
this section for three years. After three years, the licensee or, for transactions conducted
through an authorized delegate, the authorized delegate shall deliver the customer identification
records to the attorney general. The attorney general shall make the records available on request
to the superintendent or a county attorney but shall not otherwise distribute the customer
identification records without a court order. The customer identification records shall not be used
for any purpose other than for criminal and civil prosecution and the prevention and detection off
fraud and other criminal conduct.
J. If the superintendent or the attorney general finds that reasonable grounds exist for requiring
additional record keeping and reporting in order to carry out the purposes of this chapter and to
prevent the evasion of this chapter, the superintendent or the attorney general may:
1. Issue an order requiring any group of licensees, authorized delegates or money transmitters in a
geographic area to do any of the following:
(a) Obtain information regarding transactions that involve total dollar amounts or denominations of
five hundred dollars or more, including the names of any persons participating in those
transactions and any persons or entities on whose behalf they are to be effected.
(b) Maintain records of that information for at least five years and make those records available
to the attorney general and the superintendent.
(c) File a report with the attorney general and the superintendent regarding any transaction in the
manner prescribed in the order.
2. Issue an order exempting any group of licensees or authorized delegates from the requirements of
subsection E of this section based on the geographic area, the volume of business conducted, the
record of compliance with the reporting requirements of this chapter and other objective criteria.
K. An order issued pursuant to subsection J of this section is not effective for more than one
hundred eighty days unless renewed after finding that reasonable grounds exist for continuation of
the order.
L. The timely filing of a report required by this section with the appropriate federal agency shall
be deemed compliance with the reporting requirements of this section, unless the attorney general
has notified the superintendent that reports of that type are not regularly and comprehensively
transmitted by that federal agency to the attorney general.
M. This chapter does not preclude a licensee, authorized delegate, money transmitter, financial
institution or person engaged in a trade or business from instituting contact with and disclosing
customer financial records to appropriate state or local law enforcement agencies if the licensee,
authorized delegate, money transmitter, financial institution or person has information that may be
relevant to a possible violation of any criminal statute or to the evasion or attempted evasion of
any reporting requirement of this chapter.
N. A licensee, authorized delegate, money transmitter, financial institution, person engaged in a
trade or business or director, officer, employee, agent or authorized delegate of any of them that
keeps or files a record as prescribed by this section, that communicates or discloses information
or records under subsection M of this section or that requires another to make any such disclosure
is not liable to any person under any law or rule of this state or any political subdivision of
this state or under any contract or other
legally enforceable agreement, including any arbitration agreement, for the disclosure or for the failure to provide notice of the
disclosure to the person who is the subject of the disclosure or to any other person who is
identified in the disclosure. This subsection shall be construed to be consistent with 31
United States Code § 5318(g)(3l).
O. The attorney general may report any possible violations indicated by analysis of the reports
required by this chapter to any appropriate law enforcement agency for use in the proper discharge
of its official duties. If an officer or employee of this state or any political subdivision of
this state receives a report pursuant to 31 United States Code § 5318(g), the report shall
be disclosed only as provided in 31 United States Code § 5318(g). A person who releases
information received pursuant to this subsection except in the proper discharge of official duties
is guilty of a class 2 misdemeanor.
P. The requirements of this section shall be construed to be consistent with the requirements of
the currency and foreign transactions reporting act (31 United States Code § § 5311 through
5326 and federal regulations prescribed under those sections) unless the context otherwise
requires.
Q. A person who refuses to permit any lawful investigation by the superintendent, a county attorney
or the attorney general or who refuses to make records available to the superintendent, a county
attorney or the attorney general pursuant to subsection H of this section is guilty of a class 6
felony
→ § 6-1242. Investigations
A. The attorney general may conduct investigations within or outside this state to determine if a
licensee, authorized delegate, money transmitter, financial institution or person engaged in a
trade or business has failed to file a report required by this article or has engaged or is
engaging in an act, practice or transaction that constitutes a money laundering violation as
provided in § 13-2317.
B. On request of the attorney general, all licensees, authorized delegates, money transmitters and
financial institutions shall make their books and records available to the attorney general during
normal business hours for inspection and examination in connection with an investigation pursuant
to this section.
EXHIBIT 2
Green Dot shall [***] of [***]% of the retail fee Green Dot charges
a Cardholder for a Reload Pack sold at a participating Wal-Mart store (i.e., excluding the load
amount).
Green Dot shall [***] of [***]% of the retail
fee charged by Bank to Cardholders for each POS Load at a
participating Wal-Mart store (i.e., excluding the load amount.
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*** |
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Confidential material redacted and
filed separately with the Commission |
Schedule 5.2
[***]
Bank shall [***] of [***]% of the retail fee charged for each
Temporary Prepaid Card sold at a Participating Store (i.e., excluding the load amount).
To the extent that Retailer offers its employees a discount on the purchase price of Temporary
Prepaid Cards, this discount will be [***].
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*** |
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Confidential material redacted and
filed separately with the Commission |
Schedule 7.1
Visa Marketing Fund Requirements
[To come]
Schedule 7.3(b)
Store Display of Temporary Prepaid Cards and Reload Packs
During Phase I, Temporary Prepaid Cards and Reload Packs will be displayed at the following
locations within each Participating Store:
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1. |
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End Cap-Register: [***] provided by Bank shall be located
at the front end of each Participating Store (on the 2nd register closest to the
grocery side of the Store). [***] will contain [***] of Temporary
Prepaid Cards and [***] of Reload Packs. |
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2. |
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End Cap-Connections Center: [***] provided by Bank shall be
located in the Connections Center. [***] will contain [***] of
Temporary Prepaid Cards and [***] of Reload Packs. |
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3. |
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Customer Service Counter: [***] provided by Bank shall sit
on the Customer Service counter. [***] will contain Temporary Prepaid Cards
together with miscellaneous credit applications. |
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4. |
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Register Poles: Retailer shall display Temporary Prepaid Cards or
Reload Packs on an average of at least [***] per Participating Store. Each
display will connect to the credit displays already in place on register poles at
Stores. Approximately [***] of the register poles will display Temporary
Prepaid Cards and approximately [***] of such poles will display Reload
Packs. |
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5. |
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Money Centers (Applies only to Participating Stores having Money
Centers): [***] provided by Bank shall sit on the Money Center counter.
[***] will contain Temporary Prepaid Cards together with miscellaneous
credit applications. |
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6. |
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Other: |
In-store signage and collateral promoting the Program will be in place in the following areas at
Participating Stores:
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Poster within Customer Service |
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Promotion on the menu board at Customer Service |
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Debit toppers at each point-of-sale debit reader |
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Cash envelopes for proceeds from Retailers Payroll Check Cashing process |
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Buck slips promoting the Prepaid Cards to Retailer associates |
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Poster for employee break room |
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*** |
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Confidential material redacted and
filed separately with the Commission |
Retailer shall ensure that all Participating Stores are stocked with Temporary Prepaid Cards
and Reload Pack at a frequency needed to ensure applicable stock levels are maintained
within Participating Stores.
Schedule 7.3(d)
Security Procedures for Card Distribution
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O |
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Bank shall use a certified Visa packaging encoder for encoding of the
Prepaid Card packaging. |
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Bank Distribution Center |
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O |
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Green Dot, as servicer for Bank, shall store replenishment inventory of
Prepaid Card packaging per the Visa secure packaging guidelines. |
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Packaging Encoder to Retailer Distribution Center (Wal-Mart DC) |
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O |
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Prepaid Card packaging will be transported in a secure truck with under
dual control with GPS tracking. |
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O |
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Packaging boxes affixed with store-specific labels shall be shipped to
Wal-Mart DC. |
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O |
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Retailer will receive in Prepaid Card packaging and, within 24 hours,
ensure that the proper packaging boxes are routed to the corresponding Store trucks
per the Green Dot/Bank labels. |
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O |
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Retailer will transport the Prepaid Card in trucks who service only one
Store and the truck will be sealed when leaving the Wal-Mart DC. Any break in the
seal upon receipt at the Store must be reported to Green Dot as servicer for Bank. |
Schedule 9.1
Service Levels
[See Attached Spreadsheet]
Schedule 9.1: Service Levels
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Service Level |
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Definition |
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Defect Definition |
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Calculation |
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Target % |
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Default % |
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Comments |
1. Authorizations
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Percentage of
Availability of the
Authorization
System
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[***]
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[***]
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[***]
% |
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[***] % |
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2. IVR Availability
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Percentage of
Availability of the
Bank IVR
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[***]
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[***]
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[***]
% |
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[***] % |
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3. Call Response
Timeliness
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Percentage of calls
answered by a live
representative in
120 seconds
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[***]
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[***]
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[***]
% |
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[***] % |
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4. Call Abandonment
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Percentage of calls
abandoned while
waiting for a live
customer service
representative
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[***]
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[***]
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[***]
% |
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[***] % |
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5. Call Quality
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Percent of calls
meeting mutually
(by Bank and Green
Dot) agreed upon
quality standard
for an acceptable
call, per mutually
agreed call quality
review form
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[***]
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[***]
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[***]
% |
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[***] % |
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[***] |
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*** |
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Confidential material redacted and
filed separately with the Commission |
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Service Level |
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Definition |
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Defect Definition |
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Calculation |
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Target % |
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Default % |
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Comments |
6. New Cardholder
Set Up Accuracy [Fields
covered: Name, address,
and SSN]
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Percentage of new
Cardholder accounts
that contain an
error.
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[***]
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[***]
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[***]
%
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[***]
%
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[***] |
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7. New Cardholder
Card Production
Accuracy
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Measure of the
accuracy of
Permanent Prepaid
Card production
services including
plastics,
embossing,
graphics/thermal
prints, inserts,
card mailers,
activation
stickers, envelope
and PIN mailer
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[***]
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[***]
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[***]
%
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[***]
%
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[***] |
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8. New Cardholder
Card Production
Timelines
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Timelines of
Permanent Prepaid
Cards being
embossed and put
into the mail
system
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[***]
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[***]
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[***] % within 30 days
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[***]
% within [***] days
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[***] |
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9. Customer
Website Access
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Percentage of
Available Use time
for
Walmartprepaid.com
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[***]
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[***]
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[***]
%
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[***]
%
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*** |
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Confidential material redacted and
filed separately with the Commission |
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Service Level |
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Definition |
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Defect Definition |
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Calculation |
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Target % |
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Default % |
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Comments |
10. Prepaid Card
Fee Accuracy
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The percentage of
accurate assessment
of all Prepaid Card
Fees
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[***]
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[***]
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[***]
% |
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[***]
% |
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11. Customer
Satisfaction Survey
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The percentage of
Cardholders who are
satisfied as
indicated by
results of mutually
agreed (by Bank and
Servicer/Green Dot)
satisfaction
survey. [Survey to
be performed 2X per
year]
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[***]
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[***]
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[***]
% |
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[***]
% |
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[***] |
N.B.: The [***] and
[***]
shall not apply during
the [***] period
[***] if
during such period the
sale of Prepaid Cards
at Participating Stores
averages [***] per
Participating Store.
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*** |
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Confidential material redacted and
filed separately with the Commission |
PERSONAL CARD
SCHEDULE 11.3
RETAILER MARKS |
PERSONAL CARD/VISA
FRONT 4/2 Color Bleed
Visa Silver Hologram
UV
BACK
Pre-printed image |
Schedule 12.1
Technology
None
Schedule 14.3(c)
Unamortized Investment Expenses
[To be incorporated in and attached to Agreement prior to the expansion (if any) of the
Program beyond Phase I]
AMENDMENT TO PREPAID CARD PROGRAM AGREEMENT
This Amendment (this Amendment) to that certain Prepaid Card Program Agreement dated as of
October 20, 2006 (the Agreement) is made as of October 20, 2008 (the Amendment Effective Date),
by and among Wal-Mart Stores, Inc., a Delaware corporation, with its principal place of business at
702 S.W. Eighth Street, Bentonville, Arkansas 72716, Wal-Mart Stores Texas L.P., a Texas limited
partnership, Wal-Mart Louisiana, LLC, a Delaware limited liability company, Wal-Mart Stores East,
Inc., an Arkansas corporation, and Wal-Mart Stores East, L.P., a limited partnership formed under
the laws of Delaware, each of which have its principal place of business at 702 S.W. Eighth Street,
Bentonville, Arkansas 72716 (each of the foregoing, individually and collectively,
Retailer), GE Money Bank, a federal savings bank with its principal place of business at
4246 South Riverboat Road, Suite 200, Salt Lake City, Utah 84123 (Bank), and Green Dot
Corporation, a Delaware corporation, with its principal place of business at 605 East Huntington
Drive, Suite 205, Monrovia, California 91016 (Green Dot). Each of the foregoing parties
is sometimes referred to herein as a Party, and collectively they are referred to as the
Parties. Unless otherwise defined, capitalized terms used in this Amendment shall have
the meanings ascribed to them in the Agreement.
WHEREAS, Section 14.3(c) of the Agreement provides Retailer with the right to terminate the
Agreement by providing written notice of termination to Bank and Green Dot within the thirty (30)
day period immediately preceding the second (2nd) anniversary of the Commencement Date
and paying to Bank the Early Termination Fee;
WHEREAS, the Parties have agreed in writing to define the Commencement Date as October 31, 2006,
and they wish to further memorialize their agreement in this Amendment;
WHEREAS, the Parties are negotiating in good faith an amendment to the Agreement to extend the Term
and provide for certain changes to commissions payable to Retailer and certain other terms; and
WHEREAS, the Parties nevertheless wish to clarify the Retailers termination rights under Section
14.3(c) of the Agreement.
NOW, THEREFORE, for good and valuable consideration, the receipt and sufficiency of which is hereby
acknowledged, the Parties agree as follows:
(1) The definition of the term Commencement Date is deleted and replaced with the
following:
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Commencement Date means October 31, 2006. |
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(2) |
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Section 14.3(c) is deleted in its entirety and replaced with the following: |
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[***]
shall have the right, by providing written notice
[***] to [***]
on or by the [***] |
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*** |
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Confidential material redacted and filed separately with the Commission |
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in which case [***]
shall become effective on the
[***], (ii) [***]
and (iii) notwithstanding anything
else contained in this Agreement, following receipt of such notice,
[***]. |
(3) Unless the Parties execute an amendment to the Agreement on or by October 31, 2008,
Retailer will be deemed to have given notice of termination of the Agreement to Bank and Green Dot
under Section 14.3(c) on October 31, 2008, without any further action required on the part of
Retailer.
(4) This Amendment shall take effect on the Amendment Effective Date. As amended hereby, the terms
of the Agreement remain in full force and effect.
(5) This Amendment may be executed in any number of multiple counterparts, all of which shall
constitute but one and the same original.
[Signature Page Follows]
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*** |
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Confidential material redacted and filed separately with the Commission |
IN WITNESS WHEREOF, Bank, Green Dot and Retailer have caused this Agreement to be
executed by their respective officers or agents thereunto duly authorized as of the date first
above written. |
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WAL-MART STORES, INC. |
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WAL-MART STORES EAST, INC |
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By:
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/s/ Jane Thompson |
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By: |
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/s/ Jane Thompson |
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Name:
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Name:
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Title:
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Title:
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WAL-MART STORES EAST, L.P. |
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WAL-MART STORES TEXAS L.P. |
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By:
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/s/ Jane Thompson |
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By: |
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/s/ Jane Thompson |
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Name:
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Name:
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Title:
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Title:
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WAL-MART LOUISIANA, LLC |
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By: |
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/s/ Jane Thompson |
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Name:
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Title:
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GE MONEY BANK |
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GREEN DOT CORPORATION |
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By:
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/s/ Margaret M. Keane
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By:
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/s/ Mark Troughton |
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Name:
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Margaret M. Keane
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Name:
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Mark Troughton
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Title:
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SVP, GE Money Bank
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Title:
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President |
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|
SECOND AMENDMENT TO PREPAID CARD PROGRAM AGREEMENT
This Second Amendment (this Amendment) to that certain Prepaid Card Program Agreement dated
as of October 20, 2006 (the Agreement) is made as of the Amendment Effective Date, by and among
Wal-Mart Stores, Inc., a Delaware corporation, with its principal place of business at 702 S.W.
Eighth Street, Bentonville, Arkansas 72716, Wal-Mart Stores Texas L.P., a Texas limited
partnership, Wal-Mart Louisiana, LLC, a Delaware limited liability company, Wal-Mart Stores East,
Inc., an Arkansas corporation, and Wal-Mart Stores East, L.P., a limited partnership formed under
the laws of Delaware, each of which have its principal place of business at 702 S.W. Eighth Street,
Bentonville, Arkansas 72716 (each of the foregoing, individually and collectively,
Retailer), GE Money Bank, a federal savings bank with its principal place of business at
4246 South Riverboat Road, Suite 200, Salt Lake City, Utah 84123 (Bank), and Green Dot
Corporation, a Delaware corporation, with its principal place of business at 605 East Huntington
Drive, Suite 205, Monrovia, California 91016 (Green Dot). Each of the foregoing parties
is sometimes referred to herein as a Party, and collectively they are referred to as the
Parties. Unless otherwise defined, capitalized terms used in this Amendment shall have
the meanings ascribed to them in the Agreement.
RECITALS
WHEREAS, the Parties desire to amend the Agreement to provide for certain changes to the
terms, marketing and display, and pricing of the Program and the Load Program, consistent with
Retailers name and image as a leader in providing goods and services to customers at low prices;
and
WHEREAS, the Parties also desire to amend certain other provisions in the Agreement, as set
forth below.
NOW, THEREFORE, in consideration of the following terms and conditions, and for good and
valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the Parties
hereby agree as follows:
1. General.
(a) This Amendment shall take effect as of the Amendment Effective Date, unless otherwise
expressly provided herein. As amended hereby, the terms of the Agreement remain in full force and
effect.
(b) Capitalized definitional terms used herein and not otherwise defined have the meanings
ascribed to them in the Agreement.
(c) The Parties agree that the condition set forth in Section Three of that certain Amendment
to Prepaid Card Program Agreement dated as of October 20, 2008 by and among Retailer, Bank and
Green Dot, has been satisfied, and Retailer shall not be deemed to have given notice to terminate
the Agreement as provided therein.
2. Prepaid Card Pricing and Fees.
(a) Price Leadership.
(1) The Amended Fee Schedule is hereby added to Schedule 1.5(d) to the Agreement, and
the fees and prices set forth therein may be implemented as Prepaid Card Fees after the Amendment
Effective Date on a date or dates chosen by Retailer at its discretion; provided,
however, that Retailer shall use its best efforts to implement such changes on or before
January 15, 2009 to fees for the initial issuance of Temporary Prepaid Cards and to fees for POS
Loads for all Prepaid Cards at Participating Stores, whether sold before, on or after that date.
(2) Notwithstanding the foregoing paragraph (1): (A) Bank shall use its best efforts to
implement the change, on or before January 15, 2009, to the [***] on Prepaid
Cards, whether sold before, on or after that date; (B) Bank and Green Dot expeditiously shall
implement the [***] in [***] (other than [***]) on Prepaid Cards sold before January 15, 2009, according to a roll-out schedule
reasonably established by Retailer in consultation with the other Parties, which schedule shall
take into account the operational requirements of such other Parties with respect to any changes;
provided, however, that in no event shall such fees be implemented later than January 15,
2009; (C) Bank shall not be required to replace any Temporary Prepaid Card packaging until all
existing Temporary Prepaid Card packaging has been sold, or until January 29, 2009, whichever
occurs first; (D) Bank shall use its best efforts to ensure that all Temporary Prepaid Cards and
all Permanent Prepaid Cards shipped after January 29, 2009 will carry the new pricing; and (E)
Bank, without its prior written consent, shall not be required to implement any changes to fees
applicable to Prepaid Cards sold before January 15, 2009 which require new Prepaid Card Terms to be
sent to the Cardholders. In any event, all packaging shipped for Temporary Prepaid Cards and
Prepaid Cards shall bear the new pricing within fourteen (14) weeks from the date on which Retailer
provides final approval of the packaging. If Retailer does not implement the [***] referred
to in the foregoing paragraph (1) until after January 15, 2009, then the references to January 29,
2009 in this paragraph (2) shall be deemed to be changed to the date which is two (2) weeks after
the date on which Retailer implements said fee changes.
(3) Section 1.5(d) of the Agreement is hereby replaced in its entirety with the following:
1.5(d) Prepaid Card Terms.
(i) (A) The Parties acknowledge that [***] to offer [***]
current
prepaid payment products in the marketplace. Accordingly, in
connection with and subject to the terms of this Agreement, Retailer
shall be solely responsible for determining the
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financial products and services that Retailer makes available
to its customers in Stores. Notwithstanding anything in this
Agreement to the contrary, commencing on the Amendment Effective
Date Retailer at any time may request, by written notice to the
other Parties, that Bank and / or Green Dot, as applicable,
[***]
any
[***]
with [***].
If, within [***] after such a request, Bank and / or
Green Dot, as applicable, have not agreed to each of Retailers
requested change(s), then Retailer may terminate this Agreement upon
[***] written notice to the other Parties. In addition,
commencing [***], Section 11.7 (Exclusivity) shall no
longer apply [***] after the date of such notice of
termination (the Exclusivity Termination Date). If, on or
after the Exclusivity Termination Date, Retailer begins to sell Card
Products (other than Card Products issued by Bank) which bear the
Wal-Mart name and / or Retailer Marks or otherwise fall within the
definition of Exclusive Card Product (the New Card Products),
and the number of Prepaid Cards sold during such non-exclusive
period between the Exclusivity Termination Date and the on which the
Agreement terminates is less than the number of Prepaid Cards sold
during the equal number of days immediately prior to the Exclusivity
Termination Date, as adjusted for seasonality in monthly Prepaid
Card sales during the prior year (such difference, if any, is the
Exclusivity Delta), Retailer shall pay to Bank a fee (the Early
Termination Fee) equal to $[***] times the lesser of (a)
the number of New Card Products sold prior to the date on which the
Agreement terminates, or (b) the Exclusivity Delta. Retailer shall
pay the Early Termination Fee to Bank within [***] after the date on which the Agreement terminates.
(B) If Bank, exercising its authority to set Prepaid Card Fees,
determines to implement the changes to the Prepaid Card in
accordance with this Section 1.5(d)(i), such changes shall be
implemented according to a Participating Store roll-out schedule
reasonably established by Retailer in consultation with the other
Parties, which schedule shall take into account the operational
requirements of such other Parties with respect to any changes to
Prepaid Card Fees other than the fee assessed upon issuance of a
Temporary Prepaid Card or the fee for a POS Load to a Permanent
Prepaid Card at Participating Stores.
(C) If, as a result of Retailers request which is accepted and
implemented by Bank and/or Green Dot (as applicable), the
[***] or [***] are [***],
Retailers revenue share adjustment shall be calculated based upon
Retailer bearing or benefitting, as applicable, from
[***]
percent ([***]%) of such economic impact, as
described in the examples set forth in Exhibit A to Schedule
5.2;
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provided, however, that in any Program Year,
Retailer shall bear no more than [***] percent ([***]%) of the total of such impact during such Program
Year.
(D) If, as a result of Retailers request which is accepted and
implemented by Bank and/or Green Dot (as applicable), the change(s)
result in mutually agreed upon, increased costs to Bank or Green Dot
(as applicable) because of changes to marketing materials, customer
messaging, card mailers, replacement packaging, or Prepaid Card
Terms, or because a change in Prepaid Card Terms notice mailing is
required, Retailer shall bear [***] percent ([***]%)
of such mutually agreed upon costs.
(E) In addition to the rights provided under paragraphs (A)
through (D), in the event Retailer terminates this Agreement
pursuant to paragraph (A) above, Retailer shall have the right to
[***] the [***] or [***] to [***] or
[***], as applicable, in connection with a Prepaid Card, a POS Load or
a Reload Pack by [***] the [***] the [***] or [***] to which [***]
was [***] to the [***], and the [***] or [***]
which [***] had [***]
to the [***] that would have been
[***] on [***]. The costs to be
incurred by Bank or Green Dot in connection with such [***], if
any, shall be subject to the mutual agreement of the Parties;
provided, however, that in no event will Retailer require any change
to Temporary Prepaid Card or Permanent Prepaid Card packaging in
connection with the [***]. Retailer may implement the [***]
under this paragraph (E) at any time after receipt of notice by Bank
or Green Dot, as applicable, that Retailers request for a change is
denied. For the avoidance of doubt, (i) Retailers [***] right
under this Section 1.5(d)(i)(E) does not affect the right of Bank or
Green Dot, as applicable, to establish fees and pricing for Prepaid
Cards and the Load Program in accordance with the terms of this
Agreement; and (ii) in no event shall the impact on [***] calculated according to the methodology set forth in
Section 5.2 exceed [***] the actual
cost of the [***].
(ii) The Prepaid Card Terms, including the fees and charges
imposed on Cardholders by Bank for each type of Prepaid Card
(Prepaid Card Fees), are determined by Bank and agreed to
by Retailer as set forth from time to time in Schedule
1.5(d). Bank may modify, amend or supplement any or all of the
Prepaid Card
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Terms upon thirty days prior notice to Retailer, except [***].
(iii) Nothing contained in this Agreement shall limit or
restrict Banks ability to modify and / or supplement the Prepaid
Card Terms to the extent Bank in good faith deems necessary in order
to comply with the requirements of Applicable Law, the requirements
of Network Providers, or the direction of a Governmental Authority,
and Bank may proceed with the modification, amendment or supplement
without the consent of Retailer; [***].
(iv) In addition to the Prepaid Card Terms listed in
Schedule 1.5(d), Bank reserves the right to assess
additional Prepaid Card Fees, with the written consent of Retailer
(such consent not to be unreasonably withheld or delayed) for
additional Prepaid Card services provided by Bank and approved by
Retailer after the date hereof (e.g., picture identification
services). Bank also reserves the right to restrict use of the
Prepaid Cards at certain merchant classification categories that
Bank reasonably determines are not consistent with the Program, such
as Internet gambling web-sites.
(v) Bank agrees to develop a new pricing plan for Cardholders
who frequently use their Wal-Mart Prepaid Cards, and shall use
commercially reasonable efforts to implement such new plan no later
than January 15, 2009, or such other date as Bank and Retailer may
mutually agree upon.
(vi) Notwithstanding anything in this Agreement to the
contrary, Bank shall not [***] a [***] (viewed
as a whole) to [***] for distributing Temporary Prepaid
Cards or POS Loads than [***] to
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any [***] which are sold at substantially similar
prices (including back-end fees) as those charged for Temporary
Prepaid Cards and POS Loads to Prepaid Cards sold by Retailer.
(vii) Notwithstanding anything to the contrary in this
Agreement, if Green Dot refuses to implement a change to the price
of Reload Packs suggested by Retailer because such price change
would have an adverse economic impact on Green Dot, Green Dot may
cease selling Reload Packs through Retailer upon [***] prior
written notice to Retailer. At the end of such [***], at
Green Dots option, either Green Dot shall implement a [***]
as [***], or Retailers obligations under Section 11.7(g) shall
terminate with respect to loads to Prepaid Cards other than POS
Loads; provided, however, that if Retailer
implements the alternative [***], the fee for such
device shall be [***] for a POS Load.
(b) Payroll Check Loading Fee
Section 5.3 (Payroll Check Loading Fee) [***].
3. Online Bill Payment.
(a) The phrase and Online Bill Payment Services is added after Direct Deposit Loads in the
fourth line of Section 1.5(a).
(b) Effective April 1, 2008, Intentionally Omitted is deleted from Section 1.12, and is
replaced with the following:
1.12 Online Bill Payment Services and Online Debit Load Services
(a) Commencing on or about April 1, 2008, in connection with the
Card Program, Bank shall offer such online bill payment services
through the Prepaid Card Website as Bank and Retailer may agree upon
from time to time in writing. Bank and Retailer agree that such
services shall be initially offered on behalf of Bank by CheckFree
Services Corporation, pursuant to the Online Services Agreement,
dated February 15, 2008, between GE Money Bank and CheckFree
Services Corporation, in the form acknowledged by Wal-Mart (the
Online Services Agreement). Notwithstanding the foregoing, only
Bank (and not CheckFree Services Corporation or any successor
service provider) may charge a Cardholder a fee for an online bill
payment service, which fee shall be subject to Retailers approval.
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(b) Bank shall provide Retailer with reasonable advance notice prior
to making any proposed changes to Online Services Agreement. Bank
shall not make any changes to the Online Services Agreement which
would reasonably be expected to have a material adverse impact on
Retailer, without the prior written consent of Retailer. Bank
represents and warrants to Retailer that, as of the Amendment
Effective Date, there have been no amendments or modifications to
the Online Services Agreement.
(c) Upon written notice to Retailer, Bank reserves the right to
terminate the Online Services Agreement (or any similar agreement
with a replacement vendor) if (i) CheckFree Services Corporation or
the replacement vendor, as applicable, fails to perform its
obligations thereunder, or (ii) such termination is needed to comply
with safe and sound banking practices, the directions of a
Governmental Authority or Applicable Law.
(d) Notwithstanding the provisions of this Section 1.12, after
Banks receipt from, or delivery to, CheckFree Services Corporation
of a notice to terminate the Online Services Agreement, Bank and
Retailer shall use commercially reasonable efforts to transition the
online bill payment services to a mutually agreed upon replacement
vendor on terms and conditions mutually agreed upon by Bank and
Retailer so as to avoid an interruption of online bill payment
services; provided, that if Bank and Retailer are unable to complete
the transition to a replacement vendor prior to termination of the
Online Services Agreement, Bank shall not be obligated to offer
online bill payment services at the Prepaid Card Website until Bank
and Retailer mutually agree upon a replacement vendor and the terms
and conditions on which the replacement vendor shall provide the
online bill payment services at the Prepaid Card Website on behalf
of Bank.
(c) Effective April 1, 2008, Section 9.1(b) is amended and restated in its entirety as
follows:
Bank shall provide a website to enable Cardholders to activate
Prepaid Cards, to pay bills online, to view balances of Prepaid
Cards, purchase history and any additional information agreed to by
the Parties, and to provide such other services or functionalities
as the Parties may agree upon from time to time. Subject to
Retailers review and approval from time to time at Retailers
reasonable request, Bank shall have sole responsibility for
developing and maintaining the security for such website, operated
under the domain name www.walmartmoneycard.com (the Prepaid Card
Website). All aspects of the Prepaid Card Website shall comply with
the Wal-Mart.com style guide provided to Bank from time to time.
Bank shall transfer the registration of the
domain name www.walmartmoneycard.com to Retailer by January 30,
2009. Without limiting the generality of the foregoing, Bank agrees
that the Prepaid Card Website will comply with the Payment Card
Industry Data Security Standard, as provided in Section 8.4, and
that Bank is responsible for any payment card data in its possession
or control. Within sixty (60) days of the Amendment Effective Date,
the Parties shall negotiate in good faith to include a Schedule to
be attached to this Agreement such additional data privacy and
security requirements of Retailer as the Parties may agree upon.
4. Reload Packs, POS Loads and Online Loads.
(a) In Section 2.3(c), the and immediately before clause (iv) is deleted, and the following
is inserted after the words (Section 2.6(a)) at the end of clause (iv):
; and (v) Online Loads (Section 4.1).
(b) Section 2.5 is replaced in its entirety with the following:
2.5 Reload Packs, POS Loads and Online Loads in GD Network
Bank and Green Dot shall maintain an arrangement under which [***]
shall [***] of [***]
and [***] are [***] and
[***]
are [***] by [***] through [***], and
the [***] of [***] from [***], as [***],
provided that the Parties acknowledge that not all GD Merchants will
offer the operational capability for POS Loads. In addition, Green
Dot shall use commercially reasonable efforts to implement Online
Load capability for Prepaid Cards as promptly as practicable after
the Amendment Effective Date, which capability will be described in
an addendum to the Agreement executed by the Parties. Transactions
in which a Cardholder purchases a Reload Pack or makes a POS Load in
the GD Network shall involve a customer relationship between the
Cardholder and Green Dot to the extent provided under Applicable
Law. Retailer acknowledges that [***] other
than [***] may [***] for [***]
at [***]. Notwithstanding the foregoing, Bank
reserves the right, upon thirty (30) days prior written notice to
Retailer, to terminate its obligation to allow Cardholders to load
or reload Prepaid Cards in the GD Network if continuation of such
transactions presents a material risk to Bank of substantial
financial loss (e.g., in the case of Green Dots substantial failure
to settle such transactions with Bank) or substantial reputational
harm (e.g., in the case of Green Dots
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substantial failure to comply with Applicable Law). At any time
after such written notice is delivered to Retailer, if Bank or
Retailer reasonably determines that continued performance presents a
material risk of substantial financial loss or reputational harm to
itself, then Retailer or Bank, as applicable, may suspend
participation in the GD Network upon then (10) days prior written
notice to the other Party. Upon the effective date of such
termination, loads to Prepaid Cards and related services shall be
provided by one or more parties selected by Retailer and approved by
Bank, provided that such approval shall not be unreasonably withheld
or delayed. If Bank does not grant its approval prior to the date on
which it ceases to allow loads or reloads to Prepaid Cards in the GD
Network, then Bank and Retailer each shall have the right to
terminate this Agreement upon sixty (60) days prior written notice.
(c) In Section 2.6(b), the and is deleted immediately before clause (iv), and the following
is inserted after the phrase load the Permanent Prepaid Card at the end of clause (iv):
, and (v) a Permanent Prepaid Card in connection with an Online Load
when the Load transaction has been completed.
(d) Section 4.1 is replaced in its entirety with the following:
Green Dot operates the Green Dot® Financial Network (the
GD Network) in which (a) participating merchants (GD
Merchants) process point-of-sale loads to stored value cards
and prepaid cards in transactions where such cards are swiped
through electronic terminals (POS Loads), (b) at a
cardholders direction, funds may be transmitted to stored value
card and prepaid cards from other financial accounts of the
cardholder via online transactions (Online Loads), (c) GD
Merchants sell Reload Packs that can be used by purchasers to
transfer funds to stored value cards and prepaid cards, to pay bills
with participating billers, and to make transfers to other payees
participating in the GD Network (Reload Pack Sales). The
Parties desire that Cardholders and other individuals be able to
participate in POS Loads and Reload Pack Sales in the GD Network at
participating GD Merchants as well as Online Loads, including in
transactions at Retailers Participating Stores involving a POS Load
to a Temporary Prepaid Card or a Permanent Prepaid Card issued by
Bank.
(e) Section 4.3(a) is replaced in its entirety with the following:
(a) Green Dot shall provide Retailer with such amounts of
shelf-packaging, card mailers, inserts, marketing and promotional
materials for Reload Packs as Green Dot and Retailer shall agree
upon from time to time in writing (Load Program Promotional
Materials). The cost of the Load Program Promotional Materials
shall be borne by [***]. [***] will be responsible for
payment of all costs (including the cost of design and artwork)
associated with manufacturing, printing, and delivering Reload
Packs. If Retailer develops or designs its own marketing materials
for the sale or promotion of Reload Packs or the GD Network,
Retailer agrees that all marketing materials developed by it or
otherwise containing the trade name, trademarks or other
intellectual property rights of Green Dot, or any payment
association, must be approved in writing by Green Dot prior to use,
such approval not to be unreasonably withheld. Subject to Section
4.2(b), Green Dot shall not be required to obtain Retailers
approval for any Load Program Promotional Materials for the sale of
Reload Packs at GD Merchant locations other than Participating
Stores.
(f) In the first line of Section 4.4(a), the phrase and all Online Loads shall be inserted
after the phrase Participating Stores and before the word shall.
(g) The phrase Subject to the terms of this Agreement, is inserted at the beginning of the
first sentence of Section 4.4(b), and the word directly in the penultimate line of Section 4.4(b)
is deleted.
(h) The phrase issued by Bank in the last line of Section 4.4(c) is deleted.
(i) Section 4.4(e) is deleted in its entirety and replaced with Intentionally Omitted.
(j) A new Section 4.6 is added as follows:
4.6 Notice of Certain Green Dot Conditions
Green Dot shall promptly notify Retailer if, for any six (6)-month
period, Green Dots Interest Coverage Ratio is 2:1 or less.
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5. [***]
(a) Green Dot [***]
(1) Section 4.3(c) is
replaced in its entirety with the following:
4.3(c)
[***]
shall [***] on the sale of all
Reload Packs by Retailer during the preceding month, in accordance
with Schedule 4.3(c) ([***]).
(2) Section 4.4(d) of the Agreement is replaced in its entirety with the following:
Section 4.4(d)
[***] shall [***] for each POS Load at a
Participating Store to a prepaid card or stored value card other
than a Prepaid Card, as set forth Schedule 4.4. [***]
shall have no responsibility for paying [***] for any charges
imposed by [***] on [***] for Cardholders use of the GD Network
in POS Loads; provided, however, that the foregoing shall not
relieve [***] of its settlement obligations under this Agreement
for collection of fees imposed by [***] in connection with
Reload Pack Sales.
(3) Schedule 4.4(d) of the Agreement is hereby replaced in its entirety with Exhibit B
hereto.
(4) Exhibit 2 attached to that to that certain Appointment Agreement between Green Dot
and Retailer dated October 20, 2006 (which is attached to this Agreement as Schedule 4.5), shall be
deleted and replaced with Schedule 4.3(c) and Schedule 4.4(d) of this Agreement, and the parties
agree to execute documentation to reflect such changes, as appropriate.
(b) [***].
(1) Section 5.2 is replaced in its entirety with the following:
5.2 [***]
In consideration for marketing and promoting the Program, and for
marketing and distributing the Temporary Prepaid Cards and POS Loads
to Prepaid Cards on behalf of [***] in Participating Stores, [***]
shall [***] in accordance with the Schedule
5.2 attached hereto.
(2) Schedule 5.2 is hereby replaced in its entirety with the Schedule set forth in Exhibit
C hereto.
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(3) A new Exhibit A is added to Schedule 5.2 to illustrate the changes to [***] by [***] as and when Prepaid Card Fees change. This new Exhibit A is also included in
Exhibit C hereto.
(4) Exhibit 1 attached to that certain Appointment Agreement between Bank and Retailer dated
October 20, 2006 (which is attached to this Agreement as Schedule 1.11), shall be deleted and
replaced with Schedule 5.2 of this Agreement, and the parties agree to execute documentation to
reflect such changes, as appropriate.
6. Settlement.
(a) Section 6.1, Settlement Procedures, is replaced in its entirety with the following:
6.1 Settlement
(a) Retailer will transmit to Bank the GD Network Data in real time
upon completion of the applicable transaction at Retailer, and Bank
will receive and promptly process such data to Green Dot. On each
Business Day, Bank (on behalf of Green Dot as part of the
Intermediary Services) will send Retailer a report (Daily
Report) that contains, for the period since the last Daily
Report, the following information with respect to amounts that
Retailer is obligated to settle with Green Dot in the GD Network
pursuant to this Agreement: (i) the gross aggregate amount of all GD
Network Funds; (ii) the aggregate gross amount of all Prepaid Card
Fees assessed by Bank in connection with the issuance of Temporary
Prepaid Cards or POS Loads to Permanent Prepaid Cards at
Participating Stores; and (iii) the aggregate gross amount of all
fees imposed by Green Dot for the purchase of Reload Packs from
Retailer (the sum of (i), (ii) and (iii), the Gross Settlement
Amount). That portion of the Gross Settlement Amount that is
attributable to transactions involving Cardholders to whom Bank has
issued Prepaid Cards shall be settled between Green Dot and Bank
outside of the scope of this Agreement.
(b) Bank, on behalf of Green Dot and as part of the Intermediary
Services, shall deliver to Retailer the Daily Report for a Business
Day, and any non-Business Days following the last Business Day, by
9:00 a.m. Central Time on [***]. Retailer will initiate
the wire transfer for the Gross Settlement Amount [***]
later than 11:00 a.m. Central Time on the [***] after
Retailer receives the Daily Report (e.g. if Retailer receives the
Daily Report [***], Retailer will initiate the wire on
[***]). All amounts payable under this Section 6.1 by
Retailer to Bank shall be paid, net of any sales or other taxes, in
immediately available funds, via wire
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transfer initiated by Retailer to an account maintained by Bank (as
part of its Intermediary Services). On the [***] Bank
receives such funds, Bank (as part of its Intermediary Services)
will initiate a wire transfer, in the amount of such funds received
from Retailer, to an account established by Green Dot for settlement
of transactions in the GD Network.
(c) Within thirty (30) days of delivery of a Daily Report, any Party
may deliver to the other Party a request for adjustment to the
amounts paid pursuant to the Daily Report and sufficient
documentation to support such adjustment. Bank, as part of the
Intermediary Services, shall apply any undisputed adjustment to a
Daily Report within [***] of receipt of a request for
adjustment from Retailer or Green Dot, as applicable, or from
delivery of a notice of adjustment to Retailer or Green Dot. The
Parties shall work together in good faith to resolve any disputes
regarding adjustments and to automate the adjustment process.
(d) Each calendar month, Bank shall send Retailer a report setting
forth in reasonable detail all wire transfer activities for the
immediately preceding calendar month (each, a Wire
Report). The Wire Report shall contain such details regarding
transactions relating to the applicable wire transfer activities to
which the Parties may mutually agree. Bank shall use its
commercially reasonable efforts to deliver to Retailer the Wire
Report for the immediately preceding calendar month no later than
the third (3rd) Business Day of the following month and must deliver
to Retailer such Wire Report no later than the fifteenth (15th)
Business Day of the following month.
(e) Payment by Retailer to Bank of any settlement amounts due Green
Dot from Retailer under this Agreement pursuant to this Section 6.1
shall satisfy Retailers obligations to Green Dot with respect to
such amounts.
(b) Within ten (10) Business days of the Amendment Effective Date, Bank shall transmit to Retailer,
via wire transfer, all amounts remaining on deposit with Bank under Section 6.1(d) of the Agreement
(as in effect prior to the Amendment Effective Date).
(c) The phrase [***] is hereby deleted from Section 6.3.
7. Marketing.
(a) Section 7.1 is deleted.
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(b) Schedule 7.1 is deleted.
(c) Section 7.2(d) replaced in its entirety with the following:
On and after the Amendment Effective Date, the Parties obligations
with respect to the Program Marketing Fund shall cease, and
[***] funds remaining in the Program Marketing Fund as of
that date shall be paid to [***].
(d) Section 7.3(b) is replaced in its entirety with the following:
Retailer, [***], shall display the Temporary Prepaid
Cards in Participating Stores in a commercially reasonable manner to
promote the Program. Such expenses include, for example, costs
associated with production, kitting and shipping of product
displays, and costs of space occupied by products in stores. Unless
the Parties agree otherwise in a writing, [***] shall
Temporary Prepaid Cards, Reload Packs or POS Loads be displayed or
sold (A) [***], or (B) [***].
Retailer will use good faith efforts to ensure that all materials
provided to customers are the correct and most recent materials
provided by Bank. No Prepaid Card Documentation shall be publicly
distributed or disseminated without the prior written consent of
Bank. Retailer may not, without Banks prior written consent, use
Banks name or logo type (or the name or logo type of any Affiliate
of Bank) in any advertisement, press release or promotional
materials. Banks prior written approval of any terms for any
promotion is not intended to be and will not be construed to be an
approval of any materials used in advertising or solicitation
participation in such promotions other than with respect to such
approved terms.
(e) Schedule 7.3(b) is deleted in its entirety.
8. Network Providers.
Section 1.10 is deleted in its entirety, and replaced with the following:
1.10 Network Providers
As of the Amendment Effective Date, [***] shall be
[***] Network Providers. At any time at its sole
discretion, Retailer may request Bank to issue Prepaid Cards with
another Network Provider for Prepaid Cards issued by Bank, and Bank
shall use commercially reasonable efforts to issue Prepaid Cards
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with such Network Providers as promptly as practicable. Without
limiting the generality of the foregoing sentence, the Parties agree
to launch a Wal-Mart branded prepaid card that bears
[***] marks within [***] from the date on
which Retailer provides its final approval of the Promotional
Materials to be used in connection with launching such card. In
addition, Bank agrees to convert outstanding Wal-Mart Prepaid Cards
to a new Network Provider at any time upon written request of
Retailer; provided, however, that Retailer shall pay all reasonable,
out-of-pocket costs and expenses incurred by Bank in converting the
Wal-Mart Prepaid Cards from the existing Network Provider to the new
Network Provider, including the costs and expenses of re-issuing the
Wal-Mart Prepaid Cards and of replacing marketing, packaging and
collateral materials.
9. Exclusivity; Right to Replace Bank or Green Dot.
Section 11.7 is replaced in its entirety with the following:
11.7 Exclusivity
(a) As used in this Section 11.7, the term [***]
Card Product shall mean a re-loadable card
[***]; (ii) [***]; (iii) is for a general purpose and is
generally [***];
(iv) [***]; and (v) [***]. For
purposes of this definition, a card is deemed to be [***].
(b) [***], unless Bank shall otherwise consent in
writing, Retailer shall not sell (regardless of price) any
[***] in Stores during the Term of this Agreement. [***]
are provided by Bank.
(c) Notwithstanding the foregoing, and for the avoidance of doubt,
the prohibition in Section 11.7(b) shall not apply to any of the
following types of cards or devices which [***] the [***] or [***]: (i)
any [***] card product, regardless of other features or
capabilities of that product; (ii) a card or other device that can
be used for
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purchases or cash withdraws [***] and no other source of
funds; (iii) a card or other device that is delivered as a gift to
consumers who consummate a transaction for a [***]; (iv)
a card or other device that is not issued by [***] and is
promoted as a
[***]
or [***]; and / or (v) a card or other device
used for or in connection with the
[***] of
[***]
for [***] or [***] of [***].
(d) For avoidance of doubt, nothing in this Section 11.7 shall be
deemed to prohibit Retailer from advertising any [***]
card, [***] card, or [***] product or device
offered by a [***] that has a [***] in a
[***]; provided that (i) the only [***] at
which the bank offers such cards are the [***] in which
such [***] has [***]; and (ii) the percentage
of [***] in which [***] of any one (1)
[***] that offer [***] cards branded with the
Wal-Mart name or any Retailer Marks is less than [***]
percent ([***]%) of all [***].
(e) Except as otherwise provided in this Agreement, if Retailer
desires to offer a Card Product [***], Retailer shall
provide Bank a right of first refusal to be the program provider
with respect to such Card Product in accordance with the following:
(i) Retailer shall submit to Bank in writing an RFP that reasonably
details its program requirements for the proposed Card Product (the
RFP), (ii) for a period of [***] following
Banks receipt of such RFP from Retailer, Bank shall have the
[***] right to negotiate a term sheet with Retailer regarding
the proposed Card Product described in the RFP, (iii) for a period
of [***] following Banks and Retailers agreement to
such a term sheet, Bank shall have the [***] right to enter into
a definitive agreement with Retailer with respect to, and to
provide, the proposed Card Product. If Bank and Retailer do not
agree to a term sheet, or do not enter into a definitive agreement,
within the applicable time periods, then [***]
enter into an agreement with [***] bank and/or service provider
with respect to the proposed Card Product.
(f) Notwithstanding anything in this Agreement to the contrary, at
any time after [***], if Retailer receives a proposal for
any Card Product which falls within the definition of
[***] Card Product, (i) Retailer shall submit to Bank
an RFP, (ii) for a period of [***] following Banks
receipt of such RFP from Retailer, Bank shall have the [***]
right to negotiate a term sheet with Retailer regarding the proposed
card product described in the RFP, (iii) for a period of
[***] following Banks and Retailers agreement to such a
term sheet, Bank shall have the [***] right to enter into a
definitive agreement with Retailer with respect to, and to provide,
the proposed Card Product. If Bank and Retailer do not agree to a
term sheet, or do not enter into a definitive agreement, within the
applicable time periods, then (i) beginning [***]
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after the date on which Retailer submitted the RFP to Bank (the RFP
Termination Date), Retailer shall be free to sell the proposed New
Card Product; and (ii) Retailer may terminate this Agreement upon
[***] prior written notice to the other Parties. If, on
or after the RFP Termination Date, Retailer begins to sell New Card
Products, and the number of Prepaid Cards sold during such
non-exclusive period between the RFP Termination Date and the date
on which the Agreement terminates is less than the number of Prepaid
Cards sold during the equal number of days immediately prior to the
RFP Termination Date, as adjusted for seasonality in monthly Prepaid
Card sales during the prior year (such difference, if any, is the
(RFP Exclusivity Delta), Retailer shall pay to Bank a fee (the
RFP Early Termination Fee) equal to $[***] times the
lesser of (a) the number of New Card Products sold prior to date on
which the Agreement terminates, or (b) the [***].
Retailer shall pay the RFP Early Termination Fee to Bank within
[***] after the date on which the Agreement terminates.
In the event Retailer commences selling another Card Product under
clause (i), either of Bank or Green Dot may terminate this Agreement
upon six (6) months written notice.
(g) Except with respect to the Program, Retailer shall not, directly
or indirectly, unless Green Dot shall otherwise consent in writing,
enter into any agreement, arrangement or understanding regarding
Retailer accepting or otherwise participating in the United States
in load transactions involving the Prepaid Cards; provided, however,
that the foregoing limitation shall not restrict Retailers right to
temporarily provide load services (by itself or through a third
party) for any period in which the GD Network is unavailable to
process transactions or there is a material risk of Green Dots
substantial failure to settle transactions with Bank.
10. SLAs and Cardholder Services
(a) Section 9.1(a) is replaced in its entirety with the following:
Bank shall provide Cardholders IVR and live customer service calls with respect to
the Card Program during the hours of operation and at the service level targets set
forth in Schedule 9.1. For clarity, Retailers sole remedies with respect to
a failure by Bank to meet such service levels are described in Section 14.3(f).
(b) The first sentence of Section 9.2 is hereby deleted. The phrase In addition is deleted
from the second sentence of Section 9.2.
(c) A new Schedule 9.4, in the form of Exhibit D hereto, is added to the
Agreement. Article IX of the Agreement is hereby amended by the addition of the new Section 9.4
below:
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9.4 Super Service Levels.
(a) Bank shall provide Retailer with the additional service levels
set forth in Schedule 9.4 attached hereto (each such
additional service level, a Super Service Level). For
clarity, Retailers sole remedies with respect to a failure by Bank
to meet such Super Service Levels are described in Sections 9.4(b)
and 9.4(c).
(b) Bank shall pay a penalty for the failure to meet the default
level with respect to any Super Service Level (unless the failure is
due to an act or a failure to act by Retailer). Such penalty shall
be $[***] for the first failure in any rolling [***] calendar [***] to meet the applicable default level,
$[***] for the second failure in any rolling [***]
calendar [***] to meet the applicable default level and
$[***] for the third failure and each subsequent failure
in any rolling [***] calendar [***] to meet
the applicable default level (each such penalty, an SLA Penalty).
Due to the interdependency of the Super Service Levels, only one SLA
Penalty shall be payable with respect to performance in any calendar
month, whether Bank fails to meet one or both of the Super Service
Levels in that month. In addition, failure to meet both Super
Service Levels in a month shall only count as a single failure for
purposes of calculating the penalty for any subsequent failure.
(c) [***] shall have the right to terminate this Agreement upon
at least [***] notice to the other
Parties if [***] period during the Term
(each a [***]); provided, however,
that [***] must exercise its right to terminate under this
Section with respect to any [***] by providing
the other Parties its [***] notice of termination no later than
[***] following the date on which [***] first has the
right to terminate this Agreement for such [***] under this Section.
11. Term.
(a) Section 14.1 is replaced in its entirety with the following:
14.1 Program Term.
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This Agreement commences on the Effective Date and shall continue in
full force and effect until [***], unless otherwise
terminated earlier in accordance with its terms (in each case, the
Initial Term). After [***], unless otherwise
terminated in accordance with its terms, this Agreement shall
continue in full force and effect (the Renewal Term) until
terminated in writing by any Party for any reason by providing the
other Parties no less than one hundred eighty (180) days advance written notice
of its intent to terminate this Agreement.
Notwithstanding the foregoing, this Agreement may be terminated by
any Party on [***] or any time thereafter by providing
the other Parties no less than one hundred eighty (180) days advance written
notice of its intent to terminate this Agreement. The Initial Term
and the Renewal Term (if any) are individually and collectively
referred to as the Term.
(b) The references to the Termination Fee and Unamortized Investment Expenses are [***].
12. Events of Default; Termination Rights.
(a) Section 13.1(e), (g), (h) and (i) are hereby replaced with the following:
(e) Wal-Mart Stores, Inc. (in the case of Retailer) or Bank shall be
in default under any loan agreement, indenture or other instrument
relating to any indebtedness for borrowed money having a balance due
at the time of default in excess of $[***] (in the case
of Retailer or Bank), or $[***] (in the case of Green
Dot), and in each case such indebtedness has been accelerated as a
result of such default.
(g) With respect to Bank, a material adverse change shall have
occurred in the operations, financial condition, business or
prospects of Bank (taken as a whole) which Retailer or Green Dot,
exercising its reasonable judgment, believes has impaired, or is
reasonably likely to impair, the ongoing operation or continued
viability of the Card Program.
(h) With respect to Retailer, a material adverse change shall have
occurred in the operations, financial condition, business or
prospects of Wal-Mart Stores, Inc. (taken as a whole) which Bank or
Green Dot, exercising its reasonable judgment, believes has
impaired, or is reasonably likely to impair, the ongoing operation
or continued viability of the Program.
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(i) With respect to Green Dot, a material adverse change shall have
occurred in the operations, financial condition, business or
prospects of Green Dot (taken as a whole), or there occurs any other
material event, which in either case, Retailer or Bank, exercising
its reasonable judgment, believes has impaired, or is reasonably
likely to impair, the ongoing operation or continued viability of
the Load Program or the GD Network.
(b) Section 14.2(d) is hereby deleted, and is replaced with the following:
(d) Retailer shall have the right to terminate this Agreement upon
written notice of not less than sixty (60) days if any Event of
Default by Green Dot shall occur.
(c) Section 14.3 is hereby deleted and replaced with the following:
14.3 Additional Termination Rights
In addition to the termination rights provided in Section 14.2 above
and any other termination rights provided in this Agreement, the
following termination provisions shall also apply:
(a) Retailer shall have the right to terminate this Agreement as set
forth in Section [***]. In addition, upon not less than ninety
(90) days prior written notice to Bank and Green Dot, Retailer
shall have the right to terminate this Agreement if Retailer makes
an election to do so pursuant to Section [***] (Banks change
in Operating Procedures), or [***] (Banks change in terms to
comply with law); provided, however, that Retailer may exercise its
rights under this paragraph upon thirty (30) days prior written
notice to Bank and Green Dot if Bank changes the Operating
Procedures or the Prepaid Card Terms during a Termination Period.
(b) Bank shall have the right to terminate this Agreement upon
written notice to the other Parties if required to do so by a
Governmental Authority. Bank shall provide notice of such
termination at least ninety (90) days in advance, or shall otherwise
provide prior notice as permitted by such Governmental Authority.
(c) Bank shall have the right, upon ninety (90) days prior written
notice to the other Parties, to terminate this Agreement if
Applicable Law (or interpretations thereof) applicable to any aspect
of the Program, other than to fees and charges, change in a way,
which, in Banks commercially reasonable judgment, could have a
material adverse effect on the Program; provided, however, that if
Applicable Law requires that termination be effective in less
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than ninety (90) days, the Agreement shall terminate at the end of
the period required by Applicable Law.
(d) Notwithstanding anything to the contrary contained in this
Agreement, Bank may engage Retailer in the good faith renegotiation
of this Agreement if the federal or state laws (or interpretations
thereof) applicable to fees and charges imposed by Bank under the
Program change in a way, which in Banks commercially reasonable
judgment, could have a material adverse effect on the profitability
of the Program to Bank. In the event of a renegotiation pursuant to
this Section 14.3(e), if new terms acceptable to Bank and Retailer
are not agreed upon in writing within [***] after the
date renegotiations begin, Bank or Retailer may terminate this
Agreement and the Agreement Termination Date shall be deemed the
earlier of (i) [***] days after Bank or Retailer
delivers notice of termination to the other Parties, or (ii) the
date Bank is required to initiate changes to such Program to comply
with Applicable Law.
(e) [***] shall have the right to terminate this
Agreement, upon not less than [***] prior written notice
to the other Parties, if [***];
provided, however, that [***] may exercise its rights under this
paragraph upon [***] prior written notice to the other
Parties if [***] changes [***] during [***].
(f) [***]
shall have the right to terminate this Agreement upon
at least [***] notice to the other
Parties if [***] with respect
to the
[***]
or
[***]
during any rolling [***] during the Term (each a [***]), excluding [***], provided that [***] must exercise its right to
terminate under this Section with respect to any [***] by providing the other Parties its [***] notice of
termination no later than [***] following the date on
which [***] first has the right to terminate this Agreement for
such [***] under this Section. Notwithstanding the
foregoing, this provision shall not apply to [***]
with respect to [***].
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(g) If Retailer terminates this Agreement for any reason,
immediately upon delivering the notice of termination, Retailer may
commence selling Card Products that do not contain
[***]
or
[***],
and Bank shall no longer have a right of first
refusal under Section 11.7(f).
(h) If Retailer terminates the Agreement for an Event of Default or
[***], as soon as practicable after delivering
the notice of termination, Retailer shall identify a
well-capitalized financial institution, authorized to conduct the
business of banking in the United States, to issue prepaid cards
[***]
and/or
[***], and to accept loads to such cards
through the Green Dot Network, which bank has agreed with Wal-Mart
to accept this Agreement under Banks existing terms (financial and
otherwise), or terms which are more favorable to Retailer and no
less favorable to Green Dot than the terms of this Agreement (such
bank, the Replacement Bank). If the Replacement Bank is
reasonably acceptable to Green Dot, Retailer and Green Dot shall
continue the Program with the Replacement Bank under the existing
terms.
(i) Bank shall have the right to terminate this Agreement upon not
less than [***] advance written notice to Retailer and
Green Dot if there occurs a Change of Control with respect to Wal-
Mart Stores, Inc. or a Prohibited Change of Control with respect to
Green Dot, other than a Change of Control to an Affiliate of Wal-
Mart Stores, Inc. or Green Dot, respectively, that is in existence
on the Amendment Effective Date.
(j)
[***] shall have the right to terminate this Agreement upon
not less than [***] notice to
[***] and
[***] if there
[***] with respect to
[***]
or a
[***] with respect to
[***], other
than a
[***], or if
[***] breaches or fails to comply with
Section
[***] or
[***].
(k) Bank may terminate this Agreement if the Card Program Services
Agreement, dated October 27, 2006, between Bank and Green Dot
(Service Agreement) terminates as a result of a Specified Event,
as follows: Bank shall provide Retailer with written notice of the
termination, or anticipated termination, no later than two (2) days
after Bank provides Green Dot with a termination notice based on the
occurrence of the Specified Event. Such notice (the Green Dot
Termination Notice) shall specify the date (which shall not be
earlier than [***]
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after the date of the notice) on which this Agreement shall
terminate (the Agreement Termination Date). Within [***]
after the date of the Green Dot Termination Notice, Retailer
shall notify Bank in writing as to whether Retailer (i) wants to
[***] its
[***]
under Section 14.4; or (ii) wants to
allow the Agreement to terminate on the Agreement Termination Date
without any further action. With respect to the option to purchase
described in Section 14.3(k)(i), Retailer shall [***] the [***]
of the Prepaid Cards (rather than the Prepaid
Cards described in Section 14.4(a)) and Retailer shall be required
to [***] period described in
Section 14.3(k)(i) (rather than the notice period provide in Section
14.4(a)). If Retailer [***] described in
Section 14.3(k)(i), Bank and Retailer shall mutually cooperate and
use diligent efforts to effectuate the sale (including obtaining all
necessary regulatory approvals) by the Agreement Termination Date.
The term Specified Event shall mean any of the following under the
Services Agreement: a default or breach by Green Dot, a material
adverse change with respect to Green Dot, Green Dots failure to
meet a financial condition or a regulator directs or requests Bank
to terminate the Service Agreement.
13. Right to Purchase Prepaid Card Accounts; Wind-down
(a) Section 14.4 is hereby amended and restated in its entirety as follows:
(a) If this Agreement terminates for any reason, then no less
than [***] days in advance of the termination date, or
[***] days after the date of the notice of termination,
whichever occurs first, Retailer may notify Bank of its election to
[***], or to [***], all Prepaid Cards which
have been used for at least [***] in the [***]
period preceding the date of the sale, and related rights, funds and
fees, including, without limitation, all Prepaid Card Documentation
and Cardholder Information, free and clear of all liens,
encumbrances, claims, third party rights, mortgages, restrictions,
security interests or other similar kind of right, for a price as
set forth in Section 14.4(d). Upon Retailers request in connection
with Retailers exercise of its rights under this Section 14.4(a),
Bank promptly (and in any event, no later than fourteen (14) days
after a request) shall provide such information regarding the
Prepaid Cards and related balances, fees, and transaction history as
Retailer and / or its designee reasonably may require in connection
with a [***] of the Prepaid Cards.
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Bank shall transfer the Retailer Customer Information with the
Prepaid Cards. Bank and Retailer will work together to assign or
transfer the customer the Prepaid Card numbers relating to the
Prepaid Cards. Such assignment or transfer is subject to Bank and
Retailer mutually agreeing to reimbursement of Banks reasonable,
out-of-pocket costs directly incurred by Bank in connection with
such assignment or transfer. Retailer or its designee shall complete
its purchase no later than [***] from the date Retailer
gives notice of its intent to purchase. The Parties shall each
comply with any approval requirements imposed by any Governmental
Authority in connection with such purchase; provided, however, that
Retailer and /or its designee shall not be required to effect a
purchase if any Governmental Authority imposes unduly burdensome or
otherwise unaccepted conditions on the purchaser or the transaction.
(b) Retailers right to [***] the Prepaid
Cards under Section 14.4(a) is conditioned upon its cure of any
failure to pay any bona fide amounts that Bank has reasonably shown
to be due and owing by Retailer under Section 6.1 of this Agreement
by the date Retailer gives notice of its intent to purchase.
(c) The purchase price for Prepaid Cards sold pursuant to this
Section 14.4 shall be payable by Bank in immediately available funds
and shall be an amount equal to the aggregate balances on the
purchased Prepaid Cards as of the closing date of the sale.
(d) The cost of communication and re-branding required by this
Section 14.4 will be borne by [***] or its designated
institution. The cost of communication and re-branding required by
Section 14.5 below will be borne by [***].
(e) (i) Retailer shall have the right to obtain Interim Services
under this Section 14.4(e) if (A) Retailer elects to purchase the
Prepaid Cards under Section 14.4(a) or (B) Retailer does not elect
to purchase the Prepaid Card accounts, but Retailer, at its option,
provides written notice to Bank within [***] before the
date that termination is scheduled to occur, or [***]
after the date of the notice of termination, whichever occurs first;
provided, however, that Retailer shall not have a right to obtain
Interim Services after termination of this Agreement if such
termination is pursuant to Section 14.3(k) (Termination of Services
Agreement.)
(ii) If Retailer exercises its right to obtain Interim
Services, this Agreement shall be extended solely for the purpose of
permitting POS Loads to Prepaid Cards and for continued servicing of
Prepaid Cards (the Interim Services) for the period
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of time specified in Section 14.4(e)(iii) (Interim Services
Period). Bank shall provide Interim Services in accordance with
this Agreement and Prepaid Card Fees in effect as of the Extension
Date. For the avoidance of doubt, during the period in which Bank
provides Interim Services, (A) [***] shall be [***] in accordance with the [***] schedule in effect on
the termination date; (B) Bank shall not be obligated to issue new
Prepaid Cards, and (C) Green Dot shall not be obligated to
participate in the sale of Reload Packs in Participating Stores.
(iii) The Interim Services Period shall commence on the
Extension Date and shall end: (A) upon the [***] of the
[***] (i.e. no later than [***] after notice
of option to purchase is given by Retailer) if Retailer obtains
Interim Services under Section 14.4(e)(i)(A) in connection with an
Ordinary Termination; (B) after [***] if Retailer obtains
Interim Services by exercising its right under Section 14.4(e)(i)(A)
in connection with a termination of this Agreement other than
Ordinary Termination; (C) after up to [***], as specified
in Retailers written notice to Bank, if Retailer obtains Interim
Services by exercising its right under Section 14.4(e)(i)(B) in
connection with an Ordinary Termination; or (D) [***] if
Retailer obtains Interim Services by exercising its right under
Section 14.4(e)(i)(B) in connection with a termination of this
Agreement other than Ordinary Termination.
(iv) The term Extension Date shall mean the date that this
Agreement is scheduled to terminate if Retailer did not obtain the
Interim Services. The term Ordinary Termination Event shall mean a
termination by any party under Section 14.1, a termination by
Retailer under Section 1.5(d)(i)(A), or any other termination under
circumstances that do not adversely affect the rights or obligations
of Bank or Green Dot with respect to the Load Program or the
servicing of Prepaid Cards.
(v) After the Extension Date, this Agreement (including the
Interim Services) may be terminated by (A) Retailer at any time upon
not less than thirty (30) days prior written notice to Bank, and (B)
Bank, Retailer or Green Dot pursuant to any applicable provision of
the Agreement other than Section 14.1.
(vi)
If Retailer has not previously exercised a [***] the Prepaid Cards, and this Agreement is terminated in an
Ordinary Termination, Retailer may exercise its [***]
the Prepaid Card accounts under this Section 14.4 during the
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Interim Services Period; provided, however, that (A) Retailer shall
give Bank at least [***] advance written notice of its
intent to purchase and Retailer or its designee shall [***]
not later than the end of the Interim Services Period; and
(B) if the [***] not completed by the end of the Interim
Services Period because of reasons outside of Retailers control,
Retailer, at its sole discretion may extend the Interim Services for
an additional [***]. In no event shall any Party be
liable for a failure to complete the sale for reasons outside of
Retailers control.
(vii) Notwithstanding anything in this Section 14, Bank shall
have the right to terminate providing Interim Services upon written
notice to Retailer upon (A) a material breach or failure by Retailer
after the Extension date of its settlement obligations under this
Agreement, (B) a breach or failure by Retailer after the Extension
Date of obligations under this Agreement other than settlement
obligations where such breach or failure causes a significant risk
of out-of-pocket costs to Bank in excess of $[***] or (C)
continued performance by Bank would violate applicable law or
requirement of a Governmental Agency or Network; provided, however,
that Bank shall give Retailer written notice of any breach or
failure to perform specified in clauses (A) or (B) and three (3)
Business Days to cure such breach.
(b) Section 14.5 is deleted and is replaced with the following:
Section 14.5 Wind-down by Bank.
If Retailer does not [***] its [***], then upon (a) [***] after
the end of the Interim Services Period (if any), or (b)
[***] following the Agreement Termination Date, whichever
occurs first (the Final Wind-Down Date), Bank shall wind-down the
remaining Prepaid Cards in any lawful manner which may be
expeditious or economically advantageous to Bank, including the
issuance of a replacement or substitute Prepaid Card;
provided, however, that (i) Bank shall remove all
Retailer Marks from the Prepaid Cards that are not closed prior to
the Final Wind-Down Date; and (ii) for such period prior to the
Final Wind-Down Date as Prepaid Cards bear Retailer Marks, [***]
shall be [***] in accordance with the
[***] schedule in effect on the termination date; and (ii) Bank
shall not re-brand the Prepaid Cards with a Competitor, sell the
Prepaid Cards or Customer Information to a Competitor or the
Competitors designee, or otherwise permit
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the Prepaid Cards or Customer Information to benefit a Competitor.
Bank agrees that it will not utilize Retailer Customer Numbers
without the express written consent of Retailer.
14. Customer Information.
(a) Retailer Customer Identification Function. Section 1.3 is replaced in its entirety
with the following:
1.3 Bank, as agent for Retailer, will assign a Retailer Customer
Number to each Wal-Mart Prepaid Card holder and will print this
number on the reverse side of the Permanent Prepaid Card. Subject to
Applicable Law, Bank, as agent for Retailer in connection with the
Retailer Customer Number, shall collect and transmit (not less than
once each month) to Retailer each Retailer Customer Number (or
another unique identifying number) assigned hereunder, together with
the associated Wal-Mart Prepaid Card holders name, address,
telephone number and, if available, e-mail address (the Retailer
Customer Number together with the Cardholders name, address,
telephone number and e-mail address, the Retailer Customer
Information). Retailer and Bank shall use reasonable effort to
adopt a process by which a Retailer customer may authorize the
collection and transmittal of Retailer Customer Information
contemplated by this Section 1.3. Retailer understands that the
Retailer Customer Number assigned by Bank will be associated with a
given Permanent Prepaid Card and may not be the same Retailer
Customer Number the Cardholder would be assigned in conjunction with
any other relationship the Cardholder may have with either Retailer
or Bank. Bank will work with Retailer in good faith to assist
Retailer in integrating Retailers envisioned customer registration
program into the materials for the Program. Bank shall not issue the
same Retailer Customer Number more than once.
(b) A new Section 8.2(k) is added as follows:
All information about a Retailer customer provided by Retailer to
Bank for purposes of marketing the Card Program is referred to in
this Agreement as Retailer Marketing Information. The
parties agree that for purposes of the California Shine the Light
law (Cal. Civ. Code § 1798.83, as in effect from time to time) and
other applicable privacy law, Retailer and Bank shall be deemed to
be jointly sponsoring the Card Program to Retailers customers.
Commencing with shipment of packaging reflecting the new pricing in
Exhibit A, Bank shall add a statement, approved in advance
by Retailer, to terms and conditions accompanying such new Temporary
Prepaid Card packaging and other terms and
conditions, that Retailer discloses Retailer Marketing Information
to Bank, and Bank receives Retailer Marketing Information from
Retailer, in connection with promoting the Prepaid Card.
Notwithstanding any provision of this Agreement to the contrary,
Bank shall keep all Retailer Marketing Information confidential, and
Bank may not use or disclose Retailer Marketing Information for any
purpose other than soliciting Retailers customers for a Prepaid
Card. Bank will also ensure that any third party to whom Retailer
Marketing Information is transferred or made available by or on
behalf of Bank, as permitted by this Section 8.2(k), signs a written
contract with Bank in which such third party agrees (i) to restrict
its use of Retailer Marketing Information to the use specified in
this Section 8.2(k); (ii) to comply with all Applicable Law and
Retailers privacy policy; and (iii) to implement and maintain
appropriate administrative, technical and physical safeguard to
protect the security, confidentiality and integrity of all Retailer
Marketing Information. Upon the effective date of termination of
this Agreement or the date Retailer or its designee completes the
purchase of Prepaid Cards pursuant to Section 14.4, if applicable,
Bank and any third party who receives Retailer Marketing Information
on behalf of Bank shall destroy all Retailer Marketing Information
or return it to Retailer.
(c) PCI Compliance
A new Section 8.4 is added, as follows:
8.4 Data Security
(a) Bank specifically agrees to (A) use up-to-date antivirus tools
to remove known malicious functionalities from any data transmitted
to Retailer; (B) use up-to-date antivirus tools to prevent the
transmission of attacks on Retailer via the network connections
between Retailer and the Bank; and (C) prevent unauthorized access
to Retailers systems via Banks networks and access codes.
(b) Retailer specifically agrees to (A) use up-to-date antivirus
tools to remove known malicious functionalities from any data
transmitted to Bank; (B) use up-to-date antivirus tools to prevent
the transmission of attacks on Bank via the network connections
between Bank and Retailer; and (C) prevent unauthorized access to
Banks systems via Retailers networks and access codes.
(c) Bank accepts full responsibility for adequately securing any
Program Consumer Information in its possession, and will hold
Retailer harmless from any breach of such data from Banks systems
or any system of any service provider of Bank.
In furtherance of the foregoing, Bank warrants that it has developed
a commercially reasonable plan to comply with the
Payment Card Industry Data Security Standards (PCI) with respect to
Program Consumer Information and warrants that Bank will fully
implement its compliance plan by no later than July 1, 2009.
Extensions of this date will only be made for substantial causes
that are outside the control of Bank as judged from an objective
basis. Bank agrees that it will, at Retailers request, provide
quarterly comprehensive updates as to the extent and nature of work
completed and work yet to be done, with the first such report to be
provided by December 31, 2008.
(d) Retailer accepts full responsibility for adequately securing any
Program Consumer Information in its possession, and will hold Bank
harmless from any breach of such data from Retailers systems.
(e) In addition to the foregoing and any other provisions of this
Agreement, the parties mutually agree, that immediately upon
discovery or notification of any actual security breach or
reasonably suspected breach (i.e., unauthorized or improper access
or use of customer data, inclusive of lost or misplaced data)
involving any information about Bank customers (where such
information is held by the Retailer or its agents, subcontractors or
service providers) or about Retailers customers (where such
information is held by the Bank or its agents, subcontractors or
service providers), the Breached Party shall notify the non-
Breached Party of such breach. The Breached Party shall also provide
the non-Breached Party with a detailed description of the incident,
the type of customer information that was the subject of the
security breach, inclusive of each specific data element, the
identity of the affected customers, and any other information the
non-Breached Party may request concerning the customers or the
details of the breach, as soon as such information can be collected
or otherwise becomes available. In close coordination with the
non-Breached Party, the Breached Party agrees to take action
immediately, at its own expense, to investigate the incident and to
identify, prevent and mitigate the effects of any such security
breach, and to carry out any recovery necessary to remedy the
impact, subject to any delay occasioned by law enforcement requests.
While coordinating closely with the non-Breached Party, it remains
the responsibility of the Breached Party to provide an appropriate
notice to the customers affected if the circumstances of the
unauthorized access lead the non-Breached Party to determine that
such notice is required for business or reputational reasons or by
applicable federal or state law. The non-Breached Party, in its sole
discretion, may opt to give the actual notice to the customer, in
which event the costs of issuing such notice will be borne by the
Breached Party. In the event notice is delayed due to law
enforcement requests, then the Breached Party shall notify
appropriate customers if and when the law enforcement entity advises
that notification will no longer interfere with such investigation.
While the Parties will coordinate as to the content of the customer
notice, it should comply in all material respects with the
Interagency Guidance on Response Programs for Unauthorized Access to
Customer Information and Customer Notice (as published in Federal
Register March 29, 2005) and any other applicable federal and/or
state law.
(f) Bank shall treat Program Consumer Information with at least the
level of security that Bank applies to its own confidential
information. No electronic transmissions of Program Consumer
Information may occur other than through a secure line or in
encrypted form. Except for backup of Program Consumer Information
that Bank moves to a secondary disaster recovery site and/or an
offsite storage facility, and the sharing of information with
merchants in support of payment research, any physical removal of
Program Consumer Information, irrespective of whether in electronic
or hard-copy form, should be processed according to appropriate
administrative, technical and physical security measures.
(g) Retailer shall treat Program Consumer Information with at least
the level of security that Retailer applies to its own confidential
information. No electronic transmissions of Program Consumer
Information may occur other than through a secure line or in
encrypted form. Except for backup of Program Consumer Information
that Retailer moves to a secondary disaster recovery site and/or an
offsite storage facility, and the sharing of information with
merchants in support of payment research, any physical removal of
Program Consumer Information, irrespective of whether in electronic
or hard-copy form, should be processed according to appropriate
administrative, technical and physical security measures.
(h) Bank will provide Retailers legal department and Retailers
information systems security group copies of its own data privacy
and security policies as they relate to the Program or Program
Consumer Information at the request of Retailers legal department.
(i) Retailer will provide Banks legal department and Banks
information systems security group copies of its own data privacy
and security policies as they relate to the Program or Program
Consumer Information at the request of Banks legal department.
15. Reporting.
Retailer shall receive monthly settlement statements and final reports, as well as such other
reports as Retailer reasonably may specify from time to time.
16. Compliance.
The Parties shall amend the Operating Procedures to address the sale of multiple Prepaid Cards
in a mutually acceptable manner. The Parties shall review such procedures every six (6) months in
connection with an overall review of the Program and the Load Program.
17. Miscellaneous.
(a) The following sentence is added to the end of Section 1.1:
Bank shall use commercially reasonable efforts to ensure that Prepaid Cards continue to lead
innovation by carrying highly competitive features and capabilities, viewed as a whole.
(b) The following is added as a new Section 1.14:
1.14 Additional Card Products.
Retailer shall have the right, subject to the consent of Bank and
Green Dot, to distribute additional Card Products (including Card
Products issued by the Bank and branded with the Green Dot name)
in one or more Participating Stores on the same [***] and
[***] described in Schedule 5.2. For the
avoidance of doubt, nothing in this provision shall be deemed to
obligate Retailer to sell additional Card Products, or to market or
place such Card Products in Participating Stores in the same manner
as Prepaid Cards.
(c) Sections 1.13(a) and (b) are hereby deleted, and replaced with Intentionally Omitted.
Section 1.13(e) is deleted and replaced with the following:
Notwithstanding anything else contained in this Agreement, Retailer
shall have the right to cease offering the Program and / or the Load
Program with respect to Stores located in a jurisdiction if: (i)
Retailer determines on the advice of counsel that the Program and or
the Load Program, as applicable, as then currently offered in such
jurisdiction pursuant to this Agreement (x) is reasonably likely to
violate Applicable Law, or (y) is reasonably likely to subject
Retailer to adverse governmental action or adversely affect
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*** |
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Confidential material redacted and filed separately with the Commission |
Retailers reputation or its interactions with Retailer customers,
if continued in such jurisdiction; or (ii) any action on the part of
part of any government representative is reasonably likely to
materially and adversely affect the Participating Stores or their
interactions with customers. Retailer shall give the other Parties
written notice if Retailer intends to exercise its right under this
Section 1.13(e) to cease offering the Program with respect to Stores
located in a jurisdiction. The Parties shall meet within 24 hours of
such notice to discuss how to address Retailers concerns, and
whether to suspend the Program within all affected Participating
Stores. If Retailer decides to suspend the Program, Retailer shall
effectuate such suspension within 24 hours of such decision, and the
Parties shall use commercially reasonable efforts to resume the
Program at the affected Participating Stores within sixty (60) days
following the suspension; provided, that (i) nothing in the
Agreement shall obligate a Party to agree to the resumption of the
Program at affected Participating Stores without its prior written
consent, and (ii) if the Parties are unable to agree to the manner
in which the Program may be resumed within sixty (60) days after any
Party first requests in writing that the Parties negotiate, then,
each Party shall have the right to terminate the Program as to the
Participating Stores affected by the Applicable Law, in which case
such Stores shall no longer be Participating Stores, by providing at
least sixty (60) days prior written notice to the other Parties.
(d) Bank and Retailer agree that, with respect to Section 2.3(a), Bank and Retailer shall use
commercially reasonable efforts to develop [***] alternatives in which transactions
are [***] to [***] through [***]. A new clause (v) is added to the
end of the first sentence of Section 2.3(c) as follows:
and (v) Online Loads of Cardholder funds (Section 4.1).
(e) Section 4.10(c) is replaced in its entirety as follows:
Notwithstanding the foregoing, Bank may terminate providing
Intermediary Services if continuation of providing such services
presents a material risk to Bank of substantial loss (e.g., in
connection with material settlement failure by Green Dot) or
substantial reputational harm (e.g., in connection with failure of
Green Dot to comply with Applicable Law). Upon the effective date of
such termination, the Intermediary Services shall be provided by one
or more parties selected by Retailer and approved by Bank, provided
that such approval shall not be unreasonably withheld or delayed. If
Bank does not grant its approval prior to the date on which it
ceases to provide Intermediary Services, then
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Confidential material redacted and filed separately with the Commission |
Bank and Retailer each shall have the right to terminate this
Agreement upon sixty (60) days prior written notice.
(f) A new Section 4.10 (d) is added as follows:
(d) Notwithstanding anything in this Agreement to the contrary,
Retailer at any time may establish a direct connection between
Retailer and Green Dot so that Bank is no longer required to provide
such Intermediary Services. Upon completion of such connection and
with the prior written approval of Wal-Mart, Green Dot may terminate
the Intermediary Services from Bank upon sixty (60) days prior
written notice.
(g) In Section 8.2(c)(vi), the language after the proviso and before the beginning of
subclause (x) is deleted and replaced with the following:
that neither Retailer nor its Affiliates, nor their respective
authorized agents, nor their independent contractors may disclose or
use Identification Information to offer stored value cards or debit
cards, except pursuant to a solicitation or offer:
(h) A new sentence is added to the end of Section 11.1(e), as follows:
For the avoidance of doubt, the Parties agree that this covenant
does not apply to Wal-Mart.com or any successor thereto.
(i) New Sections 11.1(h) and (i) are added as follows:
(h) Green Dot shall provide Retailer and Bank with written notice of any Change of
Control with respect to Green Dot not later than the day on which said Change of
Control is consummated.
(i) Within thirty (30) days after Green Dot notifies Retailer of a Green Dot Change
of Control, Retailer may request in writing that Green Dot provide to its designee
(which designee shall be a nationally recognized accounting firm) information
reasonably necessary to confirm Green Dots calculation of the surviving entitys
Interest Coverage Ratio. Green Dot shall provide all such information to Retailers
designee within fifteen (15) business days of such request. Such designee shall
maintain all information provided by Green Dot confidentially, and shall not
disclose such information to Retailer.
(j) Section 14.8 is hereby deleted and replaced with the following:
All provisions of this Agreement, except Article VII and paragraphs
(a)-(e) and paragraph (g) of Section 11.7 shall survive the
Agreement Termination Date and shall remain in effect until the
Final Wind-Down Date or the date on which the Prepaid Card accounts
are purchased in accordance with Section 14.4 (the Purchase Date);
provided that (i) Section 1.5(d)(A) and Section
11.7(f) shall survive one hundred twenty (120) days following the
Agreement Termination Date, and (ii) Bank shall have no further
obligation to originate any Prepaid Cards. Upon the Agreement
Termination Date, Bank shall continue to own Prepaid Cards and all
related relationships unless and until the Prepaid Cards shall have
been sold pursuant to Section 14.4. Following the Final Wind-Down
Date or the Purchase Date, as applicable, all obligations of the
parties hereunder shall terminate except for the provisions of
Article XV and Article XVI, and Section 4.8, Sections 5.2 and 6.3
(each for so long as any [***] to [***]),
Section 8.1(g), Section 11.4(a) and (b) (for a period of two (2)
years following the Final Wind-Down Date or the Purchase Date, as
applicable), Section 11.4(c) (for a period of five (5) years
following the Final Wind-Down Date or the Purchase Date, as
applicable), Section 11.6 (for a period of six (6) months following
the final Wind-Down Date or the Purchase Date, as applicable),
Sections 12.1 and 12.2, Section 13.3, and Section 14.8.
(k) Section 14.11(Green Dot Successor) is deleted in its entirety, and replaced with the
following:
14.11 [Intentionally Omitted.]
(l) Solely for purposes of Section 3.1(e), Section 4.8, Section 4.9, Section 11.2(c) and the
definition of Load Program, and not elsewhere, the term POS Load shall be deemed to include
Online Loads.
(m) Section 16.1(a) is hereby deleted and replaced in its entirety with the following:
(a) No Party may assign its respective rights and obligations under
this Agreement without the prior written consent of the other
Parties. Notwithstanding the foregoing sentence: (I) Bank may assign
all or a portion of its rights and obligations under this Agreement
to an Affiliate of Bank without the prior written consent of the
other Parties, provided that (A) no such assignment shall release
Bank from its obligations hereunder; (B) such assignment must be to
an Affiliate of Bank that is a state or federally chartered
depositary institution with FDIC insurance; and (C) such assignment
must be part of a corporate reorganization not
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*** |
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Confidential material redacted and filed separately with the Commission |
directly or indirectly related to a Change of Control; and (II)
Green Dot may assign this Agreement without consent of the other
Parties so long as such assignment is in connection with the sale of
all or substantially all of its assets and does not constitute a
Prohibited Change of Control.
(n) Certain Defined Terms.
(1) The following terms are deleted from Appendix I:
Control
Early Termination Fee
Phase I
Phase I Territory
Unamortized Investment Expenses
(2) The following terms are added to Appendix I:
Amended Fee Schedule means the fees for Prepaid
Cards that are set forth in Exhibit A to the Second
Amendment to Prepaid Card Program Agreement between the
Parties.
Base Fee Schedule means the table of Prepaid Cards
Fees set forth in Schedule 5.2, to be used as the
basis for calculating [***] in accordance with the
methodology described in Schedule 5.2.
Amendment Effective Date means November 1, 2008.
EBIT, for a period, means pretax earnings from
continuing operations before (i) special extraordinary gains
or losses, (ii) Interest Expense, (iii) minority interests,
and (iv) miscellaneous gains and losses, in each case for
such period, as determined in accordance with GAAP, and if
applicable, as applied on a consolidated basis to a Party
and its Affiliates.
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*** |
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Confidential material redacted and filed separately with the Commission |
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[***] Card Product has the meaning
given the term in Section 11.7. |
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Green Dot Termination Notice has the meaning given
the term in Section 14.3(k). |
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Interest Coverage Ratio means the ratio of EBIT to
Interest Expense. |
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Interest Expense, for a period, means total gross
interest expense during such period (excluding interest
income), and shall in any event include, without limitation,
(i) interest expensed (whether or not paid) on all debt,
(ii) the amortization of debt discounts, (iii) the
amortization of all fees payable in connection with the
incurrence of debt to the extent included in interest
expense, and (iv) the portion of any capitalized lease
obligation allocable to interest expense. |
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Online Services Agreement has the meaning given
the term in Section 1.12. |
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Program Consumer Information means all information
(i) provided to Bank by Cardholders or by third parties
(other than Retailer) in connection with the activation or
servicing of a Prepaid Card, (ii) that Bank receives in its
capacity as the issuer and/or processor of Prepaid Cards,
(iii) Retailer Customer Information, and (iv) all
information derived from (i), (ii) and / or (iii). |
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Program Revenue [***] |
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*** |
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Confidential material redacted and filed separately with the Commission |
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Termination Period means a period of
[***], established by the Agreement, between a
notice of termination of the Agreement and the effective
date of such termination. |
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United States means the fifty states and the
District of Columbia. |
(3) The following terms in Appendix I are replaced in their entirety as follows:
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Agreement Termination Date means the date on which
the Agreement expires, or termination is effective, in
accordance with Article XIV is effective. |
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Card Product shall mean a re-loadable card issued
by a FDIC-insured depository institution that is branded
with the name of any Network, can be used to purchase
products and/or services and that (A) is accepted in
Non-Store Locations, (B) is re-loadable, and (C) may be used
generally for cash unloads. For purposes of this definition,
a card is deemed to be used for cash unloads only if the
ability to unload cash is an advertised feature of the Card
Product or the terms and conditions of the Card Product
permit cash unloads in the ordinary course of the Card
Products use. |
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Card Program means the (i) program in which the
Bank issues, services, and accepts loads and reloads to
Prepaid Cards, and in which Prepaid Cards are marketed by
the Parties; and (ii) Online Bill Payment Services, all as
described in this Agreement. For the avoidance of doubt, the
Card Program includes all Card Services. |
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Change of Control, with respect to an entity,
means (i) any sale of all or substantially all of the assets
of an entity (whether in one or a series of transactions);
(ii) if an entity is merged or consolidated (whether as the
survivor or otherwise) into another corporation (by
operation of law or otherwise); (iii) more than 50% of the
capital stock of an entity is transferred or offered for
sale other than in the course of a public stock offering; or
(iv) an entity no longer possesses, directly or indirectly,
the power to direct the management and policies of such
entity by ownership of voting securities, by contract, or
otherwise. |
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Competitor means [***]. |
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*** |
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Confidential material redacted and filed separately with the Commission |
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Final Wind-Down Date shall have the meaning given
to the term in Section 14.5. |
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Network Provider means a provider of debit
transaction network services under the Program. |
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Online Load has the meaning given the term in Section
4.1(a). |
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Prohibited Change of Control means either (I) any
Change in Control with respect to Green Dot, or any
transaction in which a Person acquires all or substantially
all of Green Dots assets, if the Person that acquires
Control of Green Dot, or all or substantially all of Green
Dots assets (a) is not at least as financially sound as
Green Dot and/or not at least as capable of meeting the
obligations of Green Dot under this Agreement as Green Dot,
or the surviving entitys Interest Coverage Ratio is 2:1 or
less upon the consummation of the Change of Control; (b) is
the debtor under any proceeding under any bankruptcy,
insolvency, reorganization, liquidation or similar law, or
has made any assignment or general arrangement for the
benefit of creditors (and such assignment or arrangement is
in effect on the date of the acquisition), or has had a
liquidator, receiver or similar official appointed with
respect to it or any substantial portion of its assets, or
is insolvent (however evidenced) or will become insolvent as
a result of such acquisition, or is generally unable to pay
its debts as they fall due; (c) in the commercially
reasonable judgment of Retailer or Bank, would cause harm to
the goodwill or reputation of Retailer or Bank or the
Retailer or Bank name or brand; (d) is, or one or more of
its Affiliates, successors or assigns are, in the business
of operating general merchandise or grocery retail sales
outlets or providing [***]; or (e) has been
engaged in material litigation with Retailer or Bank in the
past ten (10) years or there has been the threat of such
material litigation; or (II) for a period of
[***] after a Change of Control, for reasons
resulting from the Change of Control, neither
[***] nor [***] is employed by Green
Dot and playing a substantial and active role in the
management of Green Dot. For purposes of clarification, (1)
an initial public offering by Green Dot, or an internal
reorganization among Affiliates shall not, by itself, be
considered a Prohibited Change of |
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*** |
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Confidential material redacted and filed separately with the Commission |
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Control hereunder; (2) Retailer will not unreasonably
exercise its termination right under Section 14.3(j) for a
Prohibited Change of Control triggered solely by a transfer
to a provider of consumer financial services or one of its
Affiliates; and (3) Retailer will not exercise, or threaten
to exercise, its termination right under Section 14.3(j) for
a Prohibited Change of Control for purposes of renegotiating
this Agreement. |
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Store means any retail store within the United
States that is owned or operated by Retailer under the
Retailer Marks or successors thereto. |
18. Continuation; Inconsistency; Counterparts. Except as expressly amended or
supplemented hereby, the terms and conditions of the Agreement shall remain in full force and
effect. In the event of any inconsistency between the terms of this Amendment and the Agreement,
the terms of this Amendment shall control. This Amendment may be executed simultaneously in any
number of counterparts, each of which shall be deemed an original but all of which together
constitute one and the same agreement. The Parties may execute and deliver this Amendment
electronically, including by facsimile
[Signature page follows]
IN WITNESS WHEREOF, Bank, Green Dot and Retailer have caused this Agreement to be executed by
their respective officers or agents thereunto duly authorized as of the date first above written.
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WAL-MART STORES, INC. |
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WAL-MART STORES EAST, INC |
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By:
Name:
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/s/ Jane Thompson
Jane Thompson
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By:
Name:
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/s/ Jane Thompson
Jane Thompson
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Title:
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President Financial Services
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Title:
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President Financial Services |
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Walmart Stores Inc.
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Walmart Stores Inc. |
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WAL-MART STORES EAST, L.P. |
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WAL-MART STORES TEXAS L.P. |
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By:
Name:
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/s/ Jane Thompson
Jane Thompson
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By:
Name:
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/s/ Jane Thompson
Jane Thompson
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Title:
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President Financial Services
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Title:
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President Financial Services |
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Walmart Stores Inc.
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Walmart Stores Inc. |
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WAL-MART LOUISIANA, LLC |
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By:
Name:
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/s/ Jane Thompson
Jane Thompson
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Title:
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President Financial Services |
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Walmart Stores Inc. |
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GE MONEY BANK |
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GREEN DOT CORPORATION |
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By:
Name:
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/s/ Margaret M. Keane
Margaret M. Keane
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By:
Name:
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/s/ Steven W. Streit
Steven W. Streit
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Title:
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EVP, GEMB
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Title:
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CEO |
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Exhibit A
Amended Fee Schedule
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Fee |
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Wal-Mart |
Initial Issuance of Standard Card* |
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$ |
3.00 |
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Initial Issuance of Student and Sharepak Card* |
|
$ |
6.00 |
|
Monthly Maintenance Fee |
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$ |
3.00 |
|
POS Cash Loads at Retailer |
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$ |
3.00 |
|
ATM Fee (Dom, Intl + Bank teller) |
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$ |
2.00 |
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ATM Balance Inquiry (Dom &Intl) |
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$ |
1.00 |
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Foreign Transactions |
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2 |
% |
Rush delivery |
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$ |
20.00 |
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Signature Transaction Fee |
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FREE |
PIN Transaction Fee |
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FREE |
Overdraft Fee |
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N/A |
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NSF Fee |
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N/A |
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IVR Balance Inquiry |
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FREE |
Live Operator Assistance |
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FREE |
WEB Account Management |
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FREE |
E-mail/SMS Balance Alerts |
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FREE |
Mobile Balance Check (Pull) |
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FREE |
Wal-Mart POS Balance Inquiry |
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FREE |
Statement Fee |
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FREE |
Stop Payment Order |
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FREE |
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POS Cash Back |
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FREE |
Declined ATM Withdrawal Fee |
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FREE |
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Check Cashing Reload |
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FREE |
Direct Deposit Load |
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FREE |
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* |
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same fee applies for lost/stolen & second card |
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*** |
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Confidential material redacted and filed separately with the Commission |
Exhibit B
Schedule 4.4(d)
[***] Cards Other than Prepaid Cards
Green Dot shall [***] in the amount of [***]% of the retail
fee charged to consumers for each POS Load at a Participating Store to a prepaid card or stored
value card other than a Prepaid Card.
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*** |
|
Confidential material redacted and filed separately with the Commission |
Exhibit C
Exhibit C
Schedule 5.2
Bank [***]
BASE FEE SCHEDULE
This fee schedule serves only as the basis for the calculation of [***]. For actual Prepaid
Card Fees in existence on the Amendment Effective Date, see Schedule 1.5(d).
|
|
|
|
|
Fee |
|
Wal-Mart |
Initial Issuance of Standard Card* |
|
$ |
4.00 |
|
Initial Issuance of Student and Sharepak Card* |
|
$ |
7.00 |
|
Monthly Maintenance Fee |
|
$ |
4.00 |
|
POS Cash Loads at Retailer |
|
$ |
4.00 |
|
ATM Fee (Dom, Intl + Bank teller) |
|
$ |
2.00 |
|
ATM Balance Inquiry (Dom &Intl) |
|
$ |
1.00 |
|
|
|
|
|
|
Foreign Transactions |
|
|
2 |
% |
Rush delivery |
|
$ |
20.00 |
|
|
|
|
|
|
Signature Transaction Fee |
|
FREE |
PIN Transaction Fee |
|
FREE |
Overdraft Fee |
|
|
N/A |
|
NSF Fee |
|
|
N/A |
|
|
|
|
|
|
IVR Balance Inquiry |
|
FREE |
Live Operator Assistance |
|
FREE |
WEB Account Management |
|
FREE |
E-mail/SMS Balance Alerts |
|
FREE |
Mobile Balance Check (Pull) |
|
FREE |
Wal-Mart POS Balance Inquiry |
|
FREE |
Statement Fee |
|
FREE |
Stop Payment Order |
|
FREE |
|
|
|
|
|
POS Cash Back |
|
FREE |
Declined ATM Withdrawal Fee |
|
FREE |
|
|
|
|
|
Check Cashing Reload |
|
FREE |
Direct Deposit Load |
|
FREE |
|
|
|
* |
|
same fee applies for lost/stolen & second card |
|
*** |
|
Confidential material redacted and filed separately with the Commission |
(A) Beginning on the Amendment Effective Date, [***] shall earn, and [***]
shall [***] to [***],
[***] calculated as follows:
(1) On the Amendment Effective Date, and prior to the first day of each quarter during the
Term (a Program Quarter) thereafter, the Parties shall establish (A) a [***]
of the [***] (the [***])
for the [***];
(B) [***] for the
[***] ([***]),
adjusted based on [***],
(C) a [***] of
[***] for the [***];
and (D) a [***] of [***]
for the
[***], adjusted based on [***].
(2) On the Amendment Effective Date, and prior to the first day of each Program Quarter
thereafter, (A) [***] on the [***] and [***]
shall [***] and [***]
(the [***]), and (B) [***]
and
[***] shall [***]
the [***] and
[***] (the
[***]), in each case to be [***] in
[***], based on [***] that [***] the period [***]:
[***]
|
|
|
|
|
|
|
Program Year Prepaid |
|
|
|
|
Card Program Revenue |
|
[***] |
|
|
Tier |
|
Rate |
Program Year Prepaid |
|
(Assuming Base Fee |
|
(Assuming Base Fee |
Card Sales Volume Tier |
|
Schedule, pricing) |
|
Schedule pricing) |
[***]
|
|
$ [***]
|
|
[***]% |
[***]
|
|
$ [***]
|
|
[***]% |
[***]
|
|
$ [***]
|
|
[***]% |
[***]
|
|
$ [***]
|
|
[***]% |
[***]
or more
|
|
$ [***]
|
|
[***]% |
|
|
|
*** |
|
Confidential material redacted and filed separately with the Commission |
[***]
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Program Year |
|
[***] |
|
[***] |
|
|
Prepaid Card |
|
Rate |
|
Rate During |
|
|
Program Revenue |
|
During 1st 6 |
|
2nd 6 Months |
|
|
Tier |
|
Months |
|
(Assuming |
Program Year |
|
(Assuming Base |
|
(Assuming Base |
|
Base Fee |
Prepaid Card Sales |
|
Fee Schedule |
|
Fee Schedule |
|
Schedule |
Volume Tier |
|
pricing) |
|
pricing) |
|
pricing) |
[***]
|
|
$[***]
|
|
[***]
% |
|
[***] % |
[***]
|
|
$[***]
|
|
[***]
% |
|
[***] % |
[***]
|
|
$[***]
|
|
[***]
% |
|
[***] % |
[***]
|
|
$[***]
|
|
[***]
% |
|
[***] % |
[***]
or more
|
|
$[***]
|
|
[***]
% |
|
[***] % |
[***]
|
|
|
|
|
|
|
Program Year Prepaid |
|
[***] |
|
|
Card Program Revenue |
|
Rate |
Program Year Prepaid |
|
Tier (Assuming Base Fee |
|
(Assuming Base Fee |
Card Sales Volume Tier |
|
Schedule Pricing |
|
Schedule pricing) |
[***]
|
$ |
[***]
|
|
[***] % |
[***]
|
$ |
[***]
|
|
[***] % |
[***]
|
$ |
[***]
|
|
[***] % |
[***]
|
$ |
[***]
|
|
[***] % |
[***]
or more
|
$ |
[***]
|
|
[***] % |
For
each of the [***] and the [***], the parties
shall determine a single, blended [***] percentage that would be [***] by Bank [***] by making the following calculations:
|
|
|
*** |
|
Confidential material redacted and filed separately with the Commission |
(a) For the blended [***], based on the Annual Sales Forecast: (i) take
each percentage rate that would be applied from the table, (ii) multiply each such rate by the
Prepaid Card sales volume to which it would be applied, (iii) adding together each such product,
and (iv) divide the resulting sum by the total volume.. For example, if in Period One the Prepaid
Card Forecast is [***], the [***] would be [***]% (i.e. (i) the sum
of [***]% times [***] plus [***]% times [***], divided
by (ii) [***]).
(b) For the blended Card Revenue [***], based on the Annual Program Revenue
Forecast, (i) take each percentage rate that would be applied from the table, (ii) multiply each
such rate by the Program Revenue to which it would be applied, (iii) adding together each such
product, and (iv) divide the resulting sum by the total Program Revenue. For example, if in Period
One the Annual Program Revenue Forecast is $[***], the [***] would be
[***]% (i.e. (i) the sum of [***]% times $[***]plus [***]% times
$[***], divided by (ii) $[***]).
The forecasted Program Revenue for each Program Quarter shall be multiplied by the Card Sale
[***] or the Card Revenue [***], whichever is higher (the [***]) to
derive an estimated aggregate amount of
[***] to [***] in the Program Quarter (the
[***]). Unless otherwise agreed by Retailer in writing, the
[***] shall be divided by the total number of Prepaid Card sales and sales of
POS Loads to Prepaid Cards at Participating Stores in the Sales Forecast for the Program Quarter.
The quotient shall be the [***].
(4) Within [***] after the end of each month, Bank shall pay to Retailer an amount
equal to the [***] times the actual aggregate sales of Prepaid Cards and POS
Loads to Prepaid Cards at Participating Stores in the preceding month.
(B) Within [***] after the end of each Program Quarter, the Parties shall determine the
actual amount payable by Bank to Retailer, and shall make an interim true-up payment between
themselves as follows: The actual Program Revenue for such Program Quarter shall be multiplied by
the new [***] as determined by the Parties as a result of adjusting the Annual Sales
Forecast and the Annual Program Revenue Forecast. The product shall be the [***]. If the [***] is more than the sum of
[***] made by Bank [***] under paragraph (b), Bank shall [***]. If the [***] is less than the sum of [***]
made by Bank [***] under paragraph (b) above [***] to Bank.
(C) Within [***] after the end of each Program Year, the Parties shall determine the
actual amount payable by Bank to Retailer, and shall make a final true-up payment between
themselves as follows: The [***] for the Program Year shall be determined as a blended rate based on
the methodology described in paragraph (A) above, and shall be multiplied by the actual Program
Revenue for the Program Year. The product shall be the [***]. If the
[***] is more than the sum of the [***]
|
|
|
*** |
|
Confidential material redacted and filed separately with the Commission |
made by
Bank [***] during the Program Year under paragraph (b), as adjusted by the interim true-ups under paragraph
(c), Bank shall
[***] to [***]. If the [***] is less than such adjusted payments to Retailer, [***] shall [***] to Bank.
(D) If, on or after the Amendment Effective Date, Prepaid Card fees or pricing vary for any reason
from the fees and pricing shown in the Base Fee Schedule, Bank and Retailer shall [***] to be paid to Retailer beginning on the date(s) on which such variance takes effect, in
accordance with the terms of this Agreement; provided, however, that (i) in connection with such
variance, the Parties shall [***] new [***] according to each Prepaid
Card Sales Volume Tier and each Program Revenue Tier in accordance with the methodology established
under this Agreement for price and fee variance, which methodology assumes (a) Retailers revenue
share adjustment shall be calculated based upon Retailer bearing or benefitting from
[***] percent ([***]%) of such economic impact, as applicable and as
described in the examples set forth in Exhibit A to this Schedule 5.2; and (b) that in any
Program Year, Retailer shall bear no more than [***] percent ([***]%) of the
total of such impact during such Program Year; and (ii) the [***] shall
remain in effect only until another variance occurs, at which time the Parties again shall
undertake the process described in this paragraph (D) to determine the [***] and (iii) the Parties shall establish new Prepaid Card Program Revenue Tiers for each
Program Year based on the percentage change in the lifetime Program Revenue generated by the
average Prepaid Card caused by such variance. For example, as of the Amendment Effective Date,
calculations shall be based on the fees and prices in the Base Fee Schedule, and the lifetime
Program Revenue generated by the average Prepaid Card is projected to be $[***]. An
initial adjustment, based on the fees and prices in the Amended Fee Schedule, projects lifetime
Program Revenue equal to approximately $[***]. Accordingly, each Program Year Prepaid
Card Revenue Tier in this case would be decreased by [***]% as of the Amendment
Effective Date.
(e) The Parties may mutually agree at any time to modify the processes described in this
Schedule 5.2 in order to more accurately forecast revenue share and facilitate accounting
and settlement procedures.
|
|
|
*** |
|
Confidential material redacted and filed separately with the Commission |
Exhibit A to Schedule 5.2
Price and Fee Variance from Base Fee Schedule
Example I
1. |
|
At Retailers request, Bank agrees to change the card issuance fee from
$[***] to $[***]. |
|
2. |
|
As a result, the lifetime system revenue for the card gets reduced from
$[***] to $[***]. If the lifetime system revenue has changed based on
the latest behavior curves, then the $[***] reduction will be applied to the
latest lifetime system revenue $. |
|
3. |
|
Retailer shares in [***]% of the price change impact on lifetime system
revenue, and Bank the remaining [***]% |
|
4. |
|
[***] each tier are therefore adjusted to reflect a
[***] reduction in Retailer $ per Card. The table below summarizes the
calculations at each tier: |
|
|
|
|
|
|
|
|
|
|
|
|
|
Retailer $ per |
|
|
|
|
|
|
Retailer |
|
card |
|
Retailer $ per |
|
|
|
|
[***] |
|
Before |
|
card |
|
[***] |
Annual Card |
|
Before variance |
|
variance from |
|
After variance |
|
After Variance |
Sales Volume |
|
from Base Fee |
|
Base Fee |
|
from Base Fee |
|
from Base Fee |
Tier |
|
Schedule |
|
Schedule |
|
Schedule |
|
Schedule |
[***]
|
|
[***]%
|
|
$ [***]
|
|
$ [***]
|
|
[***] |
|
|
|
|
|
|
|
|
|
[***]
|
|
[***]%
|
|
$ [***]
|
|
$ [***]
|
|
[***] |
|
|
|
|
|
|
|
|
|
[***]
|
|
[***]%
|
|
$ [***]
|
|
$ [***]
|
|
[***] |
|
|
|
|
|
|
|
|
|
[***]
|
|
[***]%
|
|
$ [***]
|
|
$ [***]
|
|
[***] |
|
|
|
|
|
|
|
|
|
[***]
|
|
[***]%
|
|
$ [***]
|
|
$ [***]
|
|
[***] |
|
|
|
*** |
|
Confidential material redacted and filed separately with the Commission |
Price and Fee Variance from Base Fee Schedule
Example II
1. At Retailers request, Bank agrees to change the monthly maintenance fee from $[***]
to $[***].
2. As a result, the lifetime system revenue for the card gets reduced from $[***] to
$[***] ($[***]). If the lifetime system revenue has changed based on the
latest behavior curves, then the $[***] reduction will be applied to the latest lifetime
system revenue $.
3. Retailer shares in [***]% of the price change impact on lifetime system revenue, and
Bank the remaining [***]%
4. Retailers [***] at each tier are therefore adjusted to reflect a [***]
reduction in Retailer $ per Card. The table below summarizes the calculations at each tier:
|
|
|
|
|
Retailer $ per |
|
|
|
|
|
|
Retailer |
|
card |
|
Retailer $ per |
|
|
|
|
[***] |
|
Before |
|
card |
|
[***] |
Annual Card |
|
Before variance |
|
variance from |
|
After variance |
|
After Variance |
Sales Volume |
|
from Base Fee |
|
Base Fee |
|
from Base Fee |
|
from Base Fee |
Tier |
|
Schedule |
|
Schedule |
|
Schedule |
|
Schedule |
[***]
|
|
[***]%
|
|
$ [***]
|
|
$ [***]
|
|
[***] |
|
|
|
|
|
|
|
|
|
[***]
|
|
[***]%
|
|
$ [***]
|
|
$ [***]
|
|
[***] |
|
|
|
|
|
|
|
|
|
[***]
|
|
[***]%
|
|
$ [***]
|
|
$ [***]
|
|
[***] |
|
|
|
|
|
|
|
|
|
[***]
|
|
[***]%
|
|
$ [***]
|
|
$ [***]
|
|
[***] |
|
|
|
|
|
|
|
|
|
[***]
|
|
[***]%
|
|
$ [***]
|
|
$ [***]
|
|
[***] |
Price and Fee Variance from Base Fee Schedule
|
|
|
*** |
|
Confidential material redacted and filed separately with the Commission |
Example III
1. At Retailers request, Bank agrees to change the Monthly Maintenance Fee from
$[***] to $[***]
2. As a result, the lifetime system revenue for the card increases from $[***] to
$[***]. If the lifetime system revenue has changed based on the latest behavior curves,
then the $[***] increase will be applied to the latest lifetime system revenue $.
3. Retailer shares in [***]% of the price change impact on lifetime system revenue,
and Bank the remaining [***]%
4. Retailers
[***] at each tier are therefore adjusted to reflect a [***]
increase in Retailer $ per Card. The table below summarizes the calculations at each tier:
|
|
|
|
|
|
|
|
|
|
|
Retailer |
|
Retailer $ per |
|
|
|
|
|
|
[***] |
|
card |
|
Retailer $ per |
|
|
|
|
Before |
|
Before |
|
card |
|
|
Annual Card |
|
variance |
|
variance |
|
After variance |
|
[***] After |
Sales Volume |
|
from Base |
|
from Base |
|
from Base Fee |
|
Variance from Base |
Tier |
|
Fee Schedule |
|
Fee Schedule |
|
Schedule |
|
Fee Schedule |
[***]
|
|
[***]
% |
|
$ [***]
|
|
$ [***]
|
|
[***] |
[***]
|
|
[***]
% |
|
$ [***]
|
|
$ [***]
|
|
[***] |
[***]
|
|
[***]
% |
|
$ [***]
|
|
$ [***]
|
|
[***] |
[***]
|
|
[***]
% |
|
$ [***]
|
|
$ [***]
|
|
[***] |
[***]
|
|
[***]
% |
|
$ [***]
|
|
$ [***]
|
|
[***] |
|
|
|
*** |
|
Confidential material redacted and filed separately with the Commission |
Exhibit D
Schedule 9.4
Super Service Levels
Each of the following Super Service Levels shall be subject to a [***] grace period from
the Amendment Effective Date. In addition, [***] to achieve the default level shall not
trigger the payment of an SLA Penalty or count toward the termination right described in Section
[***]. Super Service Levels will be measured on a [***].
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Default |
|
|
|
|
|
|
|
|
|
|
[***] and |
SLA |
|
Definition |
|
Defect Definition |
|
Calculation |
|
Target |
|
after) |
9.12 Card Sales and
POS Card Reload
System Availability
|
|
Percentage of
Availability of the
Authorization
System for Card
Sales and POS Card
Reloads
|
|
[***] |
|
[***] |
|
[***]% |
|
[***]% |
|
|
|
|
|
|
|
|
|
|
|
9.13 Card Sales and
POS Card Reload
System Response
Time
|
|
Timeliness of the
Authorization
System for Card
Sales and POS Card
Reloads
|
|
|
|
[***] |
|
[***]
|
|
[***] |
|
|
|
*** |
|
Confidential material redacted and filed separately with the Commission |
THIRD AMENDMENT TO PREPAID CARD PROGRAM AGREEMENT
This Third Amendment (this Amendment) to that certain Prepaid Card Program Agreement dated
as of October 20, 2006 (the Agreement) is made as of the 10th day of March, 2009 (the Amendment
Effective Date) by and among Wal-Mart Stores, Inc., a Delaware corporation, with its principal
place of business at 702 S.W. Eighth Street, Bentonville, Arkansas 72716, Wal-Mart Stores Texas
L.P., a Texas limited partnership, Wal-Mart Louisiana, LLC, a Delaware limited liability company,
Wal-Mart Stores East, Inc., an Arkansas corporation, and Wal-Mart Stores East, L.P., a limited
partnership formed under the laws of Delaware, each of which have its principal place of business
at 702 S.W. Eighth Street, Bentonville, Arkansas 72716 (each of the foregoing, individually and
collectively, Retailer), GE Money Bank, a federal savings bank with its principal place
of business at 4246 South Riverboat Road, Suite 200, Salt Lake City, Utah 84123 (Bank),
and Green Dot Corporation, a Delaware corporation, with its principal place of business at 605 East
Huntington Drive, Suite 205, Monrovia, California 91016 (Green Dot). Each of the
foregoing parties is sometimes referred to herein as a Party, and collectively they are
referred to as the Parties. Unless otherwise defined, capitalized terms used in this
Amendment shall have the meanings ascribed to them in the Agreement.
WHEREAS, the Parties desire to amend certain provisions in the Agreement related to data
security, as set forth below.
NOW, THEREFORE, in consideration of the following terms and conditions, and for good and
valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the Parties
hereby agree as follows:
1. General.
(a) This Amendment shall take effect as of the Amendment Effective Date.
(b) Capitalized definitional terms used herein and not otherwise defined have the meanings
ascribed to them in the Agreement.
2. Additional Privacy and Data Security Requirements.
|
(a) |
|
A new sentence is added after the last sentence of Section 8.2(k), as follows: |
|
|
|
|
Without limiting the generality of the foregoing sentence, Bank,
with notice to Retailer, shall either return or dispose of Retailer
Marketing Information promptly upon the request of Retailer. Any
disposal must ensure that Retailer Marketing Information is rendered
permanently unreadable and unrecoverable by reasonable means. Upon
reasonable notice and if requested by Retailer, Bank shall provide
Retailer a certification by a member of Banks information security
department of compliance with this section. |
|
(b) |
|
A new Section 8.4(j) is added as follows: |
|
|
|
|
Without limiting Retailers rights under Section 11.6(c) and Section
11.6(d), Retailer, once per year for Bank and for each third party
service provider, and otherwise upon reasonable cause, may review
the policies and procedures used by Bank and / or Banks third party
service providers that have access to Program Consumer Information
(including, without limitation, Green Dot) to protect such
information. If such review occurs on the premises of Bank, Green
Dot, or any other service provider, such review shall occur during
normal business hours with reasonable advance notice based on the
scope of the proposed review, in such a manner as to minimize
interference with the examined partys normal business operations
Bank and / or Green Dot, as applicable, shall use commercially
reasonable efforts to facilitate Retailers exercise of such right
(including obtaining any consents that may be necessary or desirable
to avoid a breach of any contractual obligations); provided,
however, that in the event such consents may not be secured
from any third party service provider, Bank shall represent and
warrant to Retailer that such third party service provider maintains
any Program Consumer Information that it has access to at least as
securely as Bank itself. The cost and expense of [***]
shall be expenses of [***]. After any such review, Retailer shall
provide to Bank a report regarding any findings. Retailer and Bank
shall coordinate with Retailers ISD Group for the purpose of
developing an appropriate and reasonable remediation plan for any
such findings (which plan shall take into consideration any
compensating controls), including a reasonable timeline for
implementation by Bank or Banks service provider, as applicable.
The remediation plan shall be subject to Retailers approval, which
shall not be unreasonably withheld or delayed. |
|
|
(c) |
|
A new Section 8.4(k) is added as follows: |
|
|
|
|
Without limiting Banks rights under Section 11.6(c) and Section
11.6(d), Bank, once per year for Retailer and for each third party
service provider, and otherwise upon reasonable cause, may review
the policies and procedures used by Retailer and / or Retailers
third party service providers that have access to Program Consumer
Information to protect such information. If such review occurs on
the premises of Retailer or any of Retailers third party service
providers, such review shall occur during normal business hours with
reasonable advance notice, in such a manner as to minimize
interference with the examined partys normal business operations.
Retailer shall use commercially reasonable efforts to facilitate
Banks exercise of such right (including obtaining any consents that
may be necessary or desirable to avoid a breach of |
|
|
|
*** |
|
Confidential material redacted and filed separately with the Commission |
|
|
|
any contractual obligations); provided, however,
that in the event such consents may not be secured from any third
party service provider, Retailer shall represent and warrant to Bank
that such third party service provider maintains any Program
Consumer Information that it has access to at least as securely as
Retailer itself. The cost and expense of [***] shall be
expenses of [***]. After any such review, Bank shall provide to
Retailer a report regarding any findings. Retailer shall coordinate
with Bank for the purpose of developing an appropriate remediation
plan for any such findings (which plan shall take into consideration
any compensating controls), including a reasonable timeline for
implementation by Retailer or Retailers service provider, as
applicable. The remediation plan shall be subject to Banks
approval, which shall not be unreasonably withheld or delayed. |
|
|
(d) |
|
A new Section 8.4(k)(i),(ii) and (iii)are added as follows: |
8.4(k)(i) Bank shall maintain training programs to ensure that its employees, and any others
acting on its behalf, are aware of and adhere to Banks information security program applicable to
Program Consumer Information. Retailer shall maintain training programs to ensure that its
employees, and any others acting on its behalf, are aware of and adhere to Retailers information
security program applicable to Program Consumer Information.
(ii) Bank shall ensure that any third party (including Green Dot) authorized to perform any
Bank services under this Agreement shall maintain an information security program applicable to
Program Consumer Information that provides an equivalent or better level of security than the
information security program that Bank maintains for such information. Retailer shall ensure that
any third party authorized to perform any Retailer services under this Agreement shall maintain an
information security program applicable to Program Consumer Information that provides an equivalent
or better level of security than the information security program that Retailer maintains for such
information
(iii) Green Dot shall maintain training programs to ensure that its employees and any others
acting on its behalf are aware of and adhere to Banks information security program applicable to
Program Consumer Information.
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A new Section 8.4(1) is added as follows: |
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Each of Bank and Retailer agree that any physical removal of Program
Consumer Information from the facilities of Retailer or the
facilities of Bank or its authorized third party service
provider(s), irrespective of whether in electronic or hard-copy
form, shall be conducted only according to industry best practices,
which at a minimum include full encryption of any and all mobile
media. Without limiting the generality of the foregoing, each of
Bank and Retailer agree that no unencrypted Program Consumer |
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*** |
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Confidential material redacted and filed separately with the Commission |
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Information shall be stored, transported or kept on a laptop or any
other mobile device, including USB or thumb drives, and all
electronic data transfers must be via secure FTP and/or in approved
encrypted form. |
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The last sentence of Section 9.1(b) is hereby deleted. |
3. Prior Amendment.
The Parties acknowledge that certain dates set forth in the Second Amendment to the Prepaid
Card Program Agreement were revised in a Letter Agreement dated January 15, 2009.
4. Continuation; Inconsistency; Counterparts. Except as expressly amended or supplemented
hereby, the terms and conditions of the Agreement shall remain in full force and effect. In the
event of any inconsistency between the terms of this Amendment and the Agreement, the terms of this
Amendment shall control. This Amendment may be executed simultaneously in any number of
counterparts, each of which shall be deemed an original but all of which together constitute one
and the same agreement. The Parties may execute and deliver this Amendment electronically,
including by facsimile.
[Signature page follows]
EXECUTION
COPY
IN WITNESS WHEREOF, Bank, Green Dot and Retailer have caused this Agreement to be executed by
their respective officers or agents thereunto duly authorized as of the date first above written.
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WAL-MART STORES, INC. |
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WAL-MART STORES EAST, INC |
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By:
Name:
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/s/ Jane Thompson
Jane Thompson
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By:
Name:
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/s/ Jane Thompson
Jane Thompson
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Title:
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President Financial Services
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Title:
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President Financial Services |
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Walmart Stores Inc.
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Walmart Stores Inc. |
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WAL-MART STORES EAST, L.P. |
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WAL-MART STORES TEXAS L.P. |
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By:
Name:
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/s/ Jane Thompson
Jane Thompson
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By:
Name:
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/s/ Jane Thompson
Jane Thompson
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Title:
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President Financial Services
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Title:
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President Financial Services |
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Walmart Stores Inc.
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Walmart Stores Inc. |
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WAL-MART LOUISIANA, LLC |
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By:
Name:
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/s/ Jane Thompson
Jane Thompson
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Title:
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President Financial Services |
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Walmart Stores Inc. |
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GE MONEY BANK |
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GREEN DOT CORPORATION |
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By:
Name:
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/s/ Margaret M. Keane
Margaret M. Keane
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By:
Name:
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/s/ Steven W. Streit
Steven W. Streit
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Title:
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EVP, GEMB
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Title:
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CEO |
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FOURTH AMENDMENT TO PREPAID CARD PROGRAM AGREEMENT
This Fourth Amendment (this Fourth Amendment) to that certain Prepaid Card Program Agreement
dated as of October 20, 2006, as amended by that certain Amendment to Prepaid Card Program
Agreement dated October 20, 2008, that certain Second Amendment to Prepaid Card Program Agreement
dated October ___, 2008, and that certain Third Amendment to Prepaid Card Program Agreement dated
March ___, 2009 (as so amended, the Agreement), is made as of October 30, 2009 (the Amendment
Effective Date), by and among Wal-Mart Stores, Inc., a Delaware corporation, with its principal
place of business at 702 S.W. Eighth Street, Bentonville, Arkansas 72716, Wal-Mart Stores Texas
L.P., a Texas limited partnership, Wal-Mart Louisiana, LLC, a Delaware limited liability company,
Wal-Mart Stores East, Inc., an Arkansas corporation, and Wal-Mart Stores East, L.P., a limited
partnership formed under the laws of Delaware, each of which have its principal place of business
at 702 S.W. Eighth Street, Bentonville, Arkansas 72716 (each of the foregoing, individually and
collectively, Retailer), GE Money Bank, a federal savings bank with its principal place
of business at 4246 South Riverboat Road, Suite 200, Salt Lake City, Utah 84123 (Bank),
and Green Dot Corporation, a Delaware corporation, with its principal place of business at 605 East
Huntington Drive, Suite 205, Monrovia, California 91016 (Green Dot). Each of the
foregoing parties is sometimes referred to herein as a Party, and collectively they are
referred to as the Parties. Unless otherwise defined, capitalized terms used in this
Fourth Amendment shall have the meanings ascribed to them in the Agreement.
RECITALS
WHEREAS, the Parties desire to amend certain provisions in the Agreement, as set forth below.
NOW, THEREFORE, in consideration of the following terms and conditions, and for good and
valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the Parties
hereby agree as follows:
1. General.
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(a) |
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As amended hereby, the terms of the Agreement remain in full force and effect. |
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(b) |
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Capitalized definitional terms used herein and not otherwise defined have the meanings
ascribed to them in the Agreement. |
2. Amendments of Financial Terms.
(a) The following term is added to Appendix I:
Lifetime System Revenue means, with respect to a Prepaid Card, the [***]
for such Prepaid Card plus [***] from [***] and applied to
such Prepaid Card over the [***] period immediately following sale of such
Prepaid Card.
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*** |
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Confidential material redacted and filed separately with the Commission |
(b) The term lifetime Program Revenue used in Section (D) of Schedule 5.2 and the term
lifetime system revenue used in Exhibit A to Schedule 5.2 each shall be deleted and replaced
with the term Lifetime System Revenue.
(c) The tables set forth in Section (A)(2) of Schedule 5.2 are hereby deleted and shall be
replaced in their entirety with the following tables:
[***]
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Program Year Prepaid |
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Card Program Revenue |
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Tier |
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Rate |
Program Year Prepaid |
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(Assuming Base Fee |
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(Assuming Base Fee |
Card Sales Volume Tier |
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Schedule pricing) |
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Schedule pricing) |
[***]
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[***]
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[***] |
[***]
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[***]
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[***] |
[***]
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[***]
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[***] |
[***]
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[***]
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[***] |
[***]
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[***]
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[***]
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Rate During |
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Program Revenue |
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During
1st
6 |
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2nd 6 Months |
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Tier |
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Program Year |
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(Assuming Base |
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(Assuming Base |
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Base Fee |
Prepaid Card Sales |
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Fee Schedule |
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Fee Schedule |
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Schedule |
Volume Tier |
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pricing) |
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pricing) |
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pricing) |
[***]
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[***]
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[***]
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[***] |
[***]
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[***]
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[***]
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[***] |
[***]
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[***]
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[***]
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[***] |
[***]
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[***]
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[***]
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[***]
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[***]
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[***] |
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Confidential material redacted and filed separately with the Commission |
PERIOD THREE Program Year 3 and thereafter
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Program Year Prepaid |
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[***] |
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Card Program Revenue |
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Rate |
Program Year Prepaid |
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Tier (Assuming Base Fee |
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(Assuming Base Fee |
Card Sales Volume Tier |
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Schedule pricing) |
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Schedule pricing) |
[***]
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[***] % |
[***]
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[***] % |
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(d) The following shall be added to the end of Section (A)(2) of Schedule 5.2:
For purposes of this paragraph, the term Projected
Behavioral Curve Revenue shall mean for any Program Year
the projected Program Revenue based on (i) actual Prepaid
Card sales, (ii) the 36-month behavioral factors set forth
in column (A) in the table at the end of this paragraph
(each a Behavioral Factor and together, the Behavioral
Factors) and (iii) the lifetime expected behaviors
described in column (B) in the table at the end of this
paragraph (the Lifetime Expected Behaviors), which show
the accrual of the relevant fees during the relevant
36-month period, as illustrated in Exhibit A-1 to
this Fourth Amendment. Notwithstanding anything to the
contrary in this paragraph (C), in the event that actual
Program Revenue exceeds Projected Behavioral Curve Revenue
during any Program Year, the Actual Commission Earned by
[***] shall be the [***]
of (x) the [***], based on actual Program Revenue for the
Program Year, determined in accordance with this Schedule
5.2, [***] by the [***]; or (y) the
sum of (i) the [***], based on actual
Prepaid Card sales for the Program Year , determined in
accordance with this Schedule 5.2, [***] by the
[***], plus (ii) an amount equal to
[***]
times the [***] that is
calculated by subtracting the actual Program Revenue from
the Projected Behavioral Curve Revenue. An example of
Actual Commission Earned based on the calculation set forth
in clause (y) is attached as Exhibit A-2.
The Behavioral Factors used to calculate Lifetime System
Revenue at program inception are set forth below. For
purposes of calculating then-current actual Program Revenue,
Behavioral Factor(s) may be deleted and new factors may be
added as Behavioral Factor(s) at any time due to changes in
new or deleted revenue sources upon written request of a
Party, subject to the approval of the
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*** |
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Confidential material redacted and filed separately with the Commission |
other Parties, which approval shall not be unreasonably withheld or delayed.
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(B) Lifetime Expected |
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(D) Lifetime System |
(A) Behavioral Factors |
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Revenue |
[***]
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(e) The Parties agree that the [***]% cap on the impact in a Program Year of a
net decrease in Prepaid Card Fees or Reload Fees, established in the proviso in Section
1.5(d)(i)(C), shall be calculated as follows:
At the end of the applicable Program Year, the parties will
calculate actual, post price variance Program Revenue for
that Program Year (A) and calculate a notional Program
Revenue based on actual card sales and transactions for all
Program Revenue components at pricing outlined in the Base
Fee Schedule in Schedule 5.2 (B). The difference between
actual Program Revenue and notional Program Revenue (A-B) is
then multiplied by [***] percent
([***]%) to arrive at a notional impact of
pricing variations on Program Revenue (C). The parties will
also calculate a notional Commission Rate (unadjusted for
any price variance) based on actual card sales and the Card
Sales Volume Tiers or the Card Program Revenue Tiers listed
in Section (A)(2) of Schedule 5.2 (D). The parties will
then calculate a notional revenue share amount (E) by
multiplying notional program revenue (B) by the notional
Commission Rate (D). Finally, the notional impact of
pricing variations to Program Revenue (C) will be added to
the notional revenue share amount (E) to determine the
minimum revenue share amount owed to [***] for the given
program year (F). If the sum of payments during any Program
Year is less than (F) then [***] will pay the
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*** |
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Confidential material redacted and filed separately with the Commission |
difference to [***] within [***] business days
of the end of said Program Year. For purposes of the
calculation set forth herein, the first Program Year shall
be the period between February 18, 2009 and October 31,
2009. An example of the calculation set forth herein is
attached as Exhibit A-3.
(f) The last two paragraphs of Section (A) of Schedule 5.2 are hereby deleted in their
entirety and replaced with the following:
(3) The actual Program Revenue for each calendar
month during the term (a Program Month)
shall be multiplied by the [***]
or the [***], whichever is
higher (the Commission Rate) to derive
the aggregate amount of commissions payable to
[***] in such Program Month (the Monthly
Aggregate Commission Amount).
(4) Within [***] Business Days after the
end of each month, Bank shall pay to [***] an
amount equal to the Monthly Aggregate Commission
Amount.
(g) Bank agrees to pay [***] a [***] in any month from July 2009 to
January 2010, inclusive, where new Prepaid Card sales by Retailer in such month exceed
[***] units. Each such bonus, if earned, shall be in the amount of
[***] ($[***]), except that the bonus, if any, payable with respect to
the month of January 2010 shall be [***] ($[***]). Each bonus earned
shall be payable within [***] Business Days after the end of each month. The
aggregate amount of such bonuses paid by Bank shall not exceed [***]
($[***]).
(h) Bank agrees to contribute [***] ($[***]) towards a [***] mutually agreeable to Bank, Retailer and Green Dot, provided that an
additional [***] ($[***]) is contributed thereto by Retailer and / or
third parties (e.g., Visa) and that such contribution by Retailer or third parties is made
on or before November 1, 2010. Such contribution by Bank shall be due and payable within
[***] days of Retailers or such third partys contribution.
3. GD Card Amendments
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*** |
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Confidential material redacted and filed separately with the Commission |
(a) Columbus Bank & Trust Company (CB & T) and GD have entered into an arrangement
under which (i) CB & T participates in the GD Network to market and distribute Card Products
issued by CB & T and branded with the Green Dot name (GD Cards, and (ii) Green Dot is
authorized by CB &T to market and distribute GD
Cards on its behalf. Green Dot hereby grants to Retailer a [***] right to market,
promote, distribute and sell GD Cards in approximately [***] Participating Stores, as
mutually agreed upon in writing by Green Dot and Retailer (the Pilot Participating
Stores). [***] shall be the provider of debit transaction network services for the GD Cards.
(b) In addition to the activities described in Section 4.5 of the Agreement, Retailer
also shall serve as the agent of Green Dot for the limited purpose of marketing and selling
GD Cards at Pilot Participating Stores. Retailer shall distribute, promote and sell such GD
Cards for [***] days beginning on a date mutually agreed by the Parties (the GD
Card Pilot Program). All out-of-pocket costs and expenses for such distribution, promotion
and sales (including, without limitation, the cost of packaging, GD Card terms, and GD Card
collateral, and the cost of collecting unsold GD Card inventory) shall be borne by
[***]. The Parties shall use commercially reasonable efforts to launch the GD
Card Pilot Program during Retailers first fiscal quarter in [***]. Nothing
herein shall obligate Retailer to sell such GD Cards beyond such test period. Bank hereby
consents to the sale of such GD Cards as part of the GD Card Pilot Program, and waives any
right of first refusal it may have with respect to the issuance thereof. Such waiver and
consent shall not be applicable beyond such GD Card Pilot Program. For clarification
purposes only, the parties agree that, even should Retailer decline to continue selling GD
Cards following the end of GD Card Pilot Program, Retailer shall [***] following the end of GD Card Pilot Program with respect to all GD Cards sold during such
pilot period, in accordance with the terms set forth herein.
(c) GD Cards shall initially be loaded through a POS Load at a Participating Store. GD
Cards may be reloaded by cardholders through POS Loads at GD Merchants, and through the
purchase of Reload Packs from GD Merchants, as applicable, provided that Green Dot and
Retailer acknowledge that not all GD Merchants will offer the operational capability for POS
Loads. Transactions in which a cardholder purchases a Reload Pack or makes a POS Load in the
GD Network shall involve a customer relationship between that cardholder and Green Dot to
the extent provided under Applicable Law.
(d) [***] shall be [***] responsible for payment of commissions to [***] with respect to the GD Card (GD Card Commissions), and with respect to sales of Reload
Packs in the GD Card Pilot Program. Commissions on sales of Reload Packs shall be paid in
accordance with Section 4.3(c) of the Agreement. GD Card Commissions shall be based on the
commission and revenue sharing structure described in Schedule 5.2, as follows:
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*** |
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Confidential material redacted and filed separately with the Commission |
(i) For purposes of calculating GD Card Commissions, the term Pilot Program Revenue
means for a period, the sum of [***] (including [***]) charged to GD
Cardholders in connection with purchasing, loading or using GD Cards, [***]
received by [***] from [***] for [***] GD Cards, and all
other [***] derived from GD Cards (in each
case, net of waivers and reversals and adjustments), and all other [***] the
[***], excluding (i) [***] on [***], (ii) [***]
(including [***] applied to [***]), and (iii) [***] to GD Cards [***].
(ii) The Pilot Program Revenue each calendar month shall be multiplied by the
Commission Rate, calculated for the month in accordance with Schedule 5.2, to derive the
[***] of [***] in such month (the [***]). Within [***] Business Days after the end of each
month, [***] shall pay to [***] an amount equal to the [***].
(iii) Within [***] Business Days after the end of the Program Year(s) in
which the GD Card Pilot Program occurs, Green Dot and Retailer shall make a final true-up
payment between themselves as follows: The Commission Rate for the applicable Program Year,
determined in accordance with Schedule 5.2, shall be multiplied by the Pilot Program Revenue
for the GD Card Pilot Program. The product shall be the Actual GD Card Commissions Earned.
If the Actual GD Card Commissions earned are more than the sum of the
GD Card Commission payments already made to Retailer during the GD Pilot Program for that Program Year,
[***]. If the Actual GD Card Commissions Earned are less than the GD Card
Commission [***] already made to Retailer that Program Year, then [***].
(iv) Commission for sales of GD Cards shall be calculated separately from commissions
with respect to Prepaid Cards. For the avoidance of doubt, (x) [***] under
Schedule 4.4(d); and (y) sales of GD Cards and revenue derived from GD Cards shall
not affect the calculation of any sales volume or Program revenue tiers under Schedule 5.2.
(e) Section 4.10(a) of the Agreement is deleted in its entirety and replaced with
following:
(a) Bank agrees to serve in the limited capacity as intermediary for
transmitting between Retailer and Green Dot: (i) data regarding Reload Pack
Sales by Retailer (Reload Pack Data), and funds relating to such sales
(Reload Pack Funds), (ii) data regarding POS Loads at Retailers
Participating Stores (POS Load Data) and funds relating to such POS
Loads at Participating Stores (POS Load Funds), (iii) data regarding
GD Card sales by Retailer (GD Card Data), and funds relating to such
sales (GD Card Funds), (iv) the Daily Report described in Section 6.1,
and (v) commissions as described in Section 6.3, in each case in accordance with
the procedures agreed upon from time to time in writing by the Parties. The
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*** |
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Confidential material redacted and filed separately with the Commission |
foregoing transmission of Reload Pack Data, POS Load Data, and GD Card Data
(collectively, GD Network Data), Reload Pack Funds, POS Load Funds,
and GD Card Funds (collectively, GD Network Funds), and such
commissions is sometimes referred to herein as the Intermediary
Services,
and shall be integrated into the systems of the Parties in a manner mutually
agreed upon by the Parties to reduce administrative burdens on Retailer.
(f) From the Amendment Effective Date until the last date on which a GD Card is sold in
a Pilot Participating Store, Green Dot hereby represents and warrants that it is the duly
authorized agent of CB & T for purposes of marketing and distributing GD Cards, and that it
has the authority to appoint [***] as [***] for purposes of marketing and distributing
GD Cards.
(g) The sale of GD Cards shall be deemed part of the Load Program for purposes of
Section 3.1(e), Section 4.7, Section 4.8, and Section 12.1 of the Agreement. In addition,
Pilot Participating Stores shall be considered Participating Stores for purposes of
Section 4.11.
(h) For the avoidance of doubt, for purposes of the Agreement (i) the GD Cards shall
not be deemed Prepaid Cards, Temporary Prepaid Cards or Permanent Prepaid Cards; (ii)
holders of GD Cards shall not be deemed Cardholders; (iii) the GD Cards shall not be part of
the Card Program; and (iv) except with respect to the Intermediary Services, Bank shall have
no obligations or liability to Retailer, Green Dot or any third party with respect to the GD
Card.
(i) This Fourth Amendment, the amended Appointment Agreement attached as Exhibit B
hereto, and that certain Supplier Agreement dated September 14, 2006 between Bank and Green
Dot represent the entire agreement of Retailer and Green Dot with respect to the GD Cards.
Retailer and Green Dot shall not amend or modify such agreements or enter into any other
agreements with respect to the GD Card without the prior written consent of each Party.
4. Continuation; Inconsistency; Counterparts. Except as expressly amended or
supplemented hereby, the terms and conditions of the Agreement shall remain in full force and
effect. In the event of any inconsistency between the terms of this Fourth Amendment and the
Agreement, the terms of this Fourth Amendment shall control. This Fourth Amendment may be executed
simultaneously in any number of counterparts, each of which shall be deemed an original but all of
which together constitute one and the same agreement. The Parties may execute and deliver this
Fourth Amendment electronically, including by facsimile.
[Signature page follows]
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*** |
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Confidential material redacted and filed separately with the Commission |
IN WITNESS WHEREOF, Bank, Green Dot and Retailer have caused this Agreement to be executed by their
respective officers or agents thereunto duly authorized as of the date first above written.
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WAL-MART STORES, INC. |
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WAL-MART STORES EAST, INC |
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By:
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/s/ Jane Thompson |
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By: |
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/s/ Jane Thompson |
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Name:
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Jane Thompson |
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Name: |
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Jane Thompson |
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Title:
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President Financial Services |
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Title: |
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President Financial Services |
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WAL-MART STORES EAST, L.P. |
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WAL-MART STORES TEXAS L.P. |
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By:
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/s/ Jane Thompson |
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By: |
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/s/ Jane Thompson |
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Name:
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Jane Thompson |
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Name: |
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Jane Thompson |
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Title:
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President Financial Services |
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Title: |
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President Financial Services |
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WAL-MART LOUISIANA, LLC |
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By: |
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/s/ Jane Thompson |
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Name: |
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Jane Thompson |
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Title: |
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President Financial Services |
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GE MONEY BANK |
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GREEN DOT CORPORATION |
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By:
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/s/ Margaret M. Keane |
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By: |
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/s/ Margaret M. Keane |
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Name:
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Margaret M. Keane |
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Name: |
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Margaret M. Keane |
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Title:
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EVP, GEMB |
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Title: |
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EVP, GEMB |
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Exhibits A-1, A-2 and A-3
[***]
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*** |
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Confidential material redacted and filed separately with the Commission |
EXHIBIT B
AMENDED APPOINTMENT AGREEMENT
[to be attached]
January 15, 2009
GE Money Bank
4246 South Riverboat Road, Suite 200
Salt Lake City, Utah 84123
Green Dot Corporation
605 East Huntington Drive, Suite 205
Monrovia, CA 91016
Re: Prepaid Program Agreement dated as of October 20, 2006, between Wal-Mart Stores, Inc.
(Wal-Mart), Green Dot Corporation (Green Dot) and GE Money Bank (Bank) (the Agreement)
Dear Ms. Keane and Mr. Streit:
Wal-Mart (on its own behalf and on behalf of its subsidiaries which are parties to the
Agreement), Green Dot, and Bank have agreed to revise certain dates established in the Agreement.
This letter confirms that (a) all references to [***] in Section 2(a)(2) of the Second
Amendment to the Agreement, except the reference following clause (1) in the last sentence in the
Section, are changed to [***]; and (b) the reference to [***] days of the
Amendment Effective Date in Section 9.1(b) of the Agreement is changed to [***].
Please acknowledge your agreement in the space provided below.
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Sincerely, |
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WAL-MART STORES, INC. |
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By:
Title:
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/s/ Jane Thompson
1/15/09
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*** |
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Confidential material redacted and filed separately with the Commission |
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ACKNOWLEDGED AND AGREED |
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GREEN DOT CORPORATION |
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GE MONEY BANK |
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By:
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/s/ Steve Streit
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Title:
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Margaret M. Keane
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Title:
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CEO
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Title:
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EVP, GEMB
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exv10w06
Exhibit 10.06
Confidential Treatment Requested. Confidential portions of this document have been redacted
and have been separately filed with the Commission.
CARD PROGRAM SERVICES AGREEMENT
This Card Program Services Agreement (Agreement) is made as of this 27th of October,
2006 (the Effective Date) by and between GE Money Bank, a federal savings bank
(Bank), with an office located at 4246 South Riverboat Road, Suite 200, Salt Lake City,
Utah 64123, and Green Dot Corporation, a Delaware corporation (Servicer), with an office
located at 605 East Huntington Drive, Suite 205, Monrovia, California 91016.
WHEREAS, Bank is engaged in the business of issuing prepaid cards in a variety of different
programs, including under private label arrangements with retailers in which the cards bear the
marks or logos of the retailers;
WHEREAS, Servicer is engaged in the business of providing various services to issuers of
prepaid cards, including processing, settlement and other services with respect to such cards;
WHEREAS, Bank and Servicer desire that Servicer provide to Bank certain services in connection
with payment cards issued by Bank, as provided in this Agreement;
NOW, THEREFORE, in consideration of the payments to be made and services to be performed
hereunder, upon the terms and subject to the conditions set forth in this Agreement and intending
to be legally bound, the Bank and Servicer (each a party and collectively the
parties) agree as follows:
I. Individual Programs.
A. This Agreement sets forth the terms and conditions on which Servicer will provide services
for one or more prepaid card programs offered by Bank (each a Program) that the parties
mutually agree will be subject to this Agreement.
B Servicer shall have a right of first refusal to be the servicer on any prepaid card program
involving a Prepaid Card, as that term is defined in the Network Agreement, that is offered by the
Bank and sponsored or distributed by another Person, other than a prepaid card program offered
directly to Cardholders. Such right of first refusal shall include both the right to make an
initial offer of terms and conditions on which Servicer will service Prepaid Cards in such prepaid
card program and the final right to better any final offer of terms and conditions by another
servicer before acceptance by Bank. Notwithstanding the foregoing, Servicer shall not be entitled
to exercise such right of first refusal if either (1) the [***], or (2) there is a
material default by Servicer with respect to any Program serviced by Servicer.
C. To the extent that Bank promotes a servicer as part of its marketing efforts to Persons
that will be sponsors or distributors of a prepaid card program involving a Prepaid Card, Bank will
exclusively promote Servicer as its preferred provider. Notwithstanding the foregoing, Bank may
[***].
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*** |
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Confidential material redacted and
filed separately with the Commission |
1
D. The provisions of Sections I.B and I.C of this Agreement apply to the Bank only with
respect to Prepaid Cards issued by Bank for the Retail Consumer Finance unit of General Electric
Capital Corporation, or any successor unit or division.
II. Program Schedules.
A. For each Program subject to this Agreement, the parties shall agree upon Program
Schedules for the Program addressing (A) Description of Program, (B) Description of Services, (C)
Service Level Agreement, (D) Servicing Fees, and (E) Reporting Package. Such Schedules, upon
agreement of the parties, shall be incorporated into and become a part of this Agreement.
B. Attached to this Agreement on the date hereof are the following Program Schedules for the
first Program subject to this Agreement, where the 1 immediately following Schedule indicates
the first such Program: Schedule 1-A Description of Program (Wal-Mart Program); Schedule 1-B -
Description of Services, Schedule 1-C Service Level Agreement; Schedule 1-D Servicing Fees;
Schedule 1-E Reporting Package; and Schedule 1-F-Settlement Terms for Intermediary Services.
C. Program Schedules for Programs other than the first Program shall be agreed upon by the
parties when the Program is made subject to this Agreement, and shall be numbered Schedule 2- ,
Schedule 3- , etc. to reference the second, third and subsequent Programs subject to this
Agreement as agreed upon by the parties.
III. General Terms and Conditions. The General Terms and Conditions and all schedules
and exhibits attached hereto are incorporated herein and deemed part of this Agreement and the
parties agree to comply with all such provisions.
[REMAINDER OF PAGE INTENTIONALLY LEFT BLANK]
2
IN WITNESS WHEREOF, the parties have caused this Agreement to be executed on their behalf as
of the date first above written.
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Green Dot Corporation
605 East Huntington Drive, Suite 205
Monrovia, California 91016 |
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GE Money Bank
4246 South Riverboat Road, Suite 200
Salt Lake City, Utah 64123 |
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By:
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/s/ Steven W. Streit
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By:
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/s/ Margaret M. Keane |
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Name:
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Steven W. Streit
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Name:
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Margaret M. Keane |
Title:
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CEO
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Title:
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SVP, GE Money Bank |
3
TABLE OF CONTENTS
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1. CONSTRUCTION |
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1 |
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1.1. Definitions |
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1 |
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1.2. References |
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1.3. Interpretation |
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1 |
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2. TERM |
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3. IMPLEMENTATION |
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3.1. Development of Implementation Plans |
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3.2. Assignment of Resources |
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3.3. Pilot Target Date |
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4. SERVICES |
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4.1. Obligation to Provide Services |
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4.2. Service Levels |
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4.3. Performance Warranty |
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4.4. Staffing |
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4.5. Conduct of Servicer Personnel |
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4.6. Subcontracting |
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4.7. Status Meetings/Reports |
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4.8. Coordination |
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4.9. Review of Servicing Materials |
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4.10. Training and Education |
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4.11. Reliance on Data |
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4.12. Settlement |
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4.13. Changes to Program |
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5. SERVICING FEES AND PAYMENT |
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5.1. Servicing Fees |
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5.2. Disputed Amounts |
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5.3. Terms of Payment |
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5.4. Taxes |
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5.5. Recovery |
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5.6. Revenue Share |
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6. WARRANTIES AND COVENANTS |
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6.1. Reciprocal Warranties |
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6.2. Servicer Representations and Warranties |
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6.3. Bank Representations and Warranties |
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6.4. Viruses |
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6.5. Non-Solicitation of Employees |
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7. PROGRAM MANAGEMENT/COMPLIANCE |
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7.1. Compliance with Law and Authorizations |
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7.2. Modifications to Comply with Legal Requirements |
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11 |
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7.3. Network Requirements |
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7.4. Systems Changes |
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8. TERMINATION/DEFAULT |
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8.1. Banks Early Agreement Termination Rights |
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8.2. Banks Early Program Termination Rights |
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8.3. Servicers Early Agreement Termination Rights |
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8.4. Servicers Early Program Termination Rights |
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8.5 Early Termination Rights in Particular Jurisdictions |
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9. POST TERMINATION RIGHTS AND RESPONSIBILITIES |
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9.1. Extension of Termination |
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9.2. Termination/Expiration Assistance |
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9.3. Trailing Activity |
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9.4. BIN Transfer |
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9.5. Interbank Card Association Number |
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9.6. No Liens |
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10. LIABILITY / INDEMNIFICATION |
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10.1. Limitation on Liability |
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10.2. INDEMNIFICATION |
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11. INSURANCE |
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11.1. Maintenance of Insurance |
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11.2. Fraud Risk |
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12. INTELLECTUAL PROPERTY/OWNERSHIP RIGHTS |
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12.1. Bank Data |
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12.2. Bank Intellectual Property |
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12.3. Servicer Intellectual Property |
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12.4. Development Request Process |
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12.5. General Restrictions |
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12.6. Patent Rights |
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12.7. Residual Knowledge; Further Rights |
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13. CONFIDENTIALITY AND DATA SECURITY |
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13.1. Confidential Information |
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13.2. General Obligations |
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13.3. Information Security |
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13.4. Loss of Information |
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13.5. Data Security |
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13.6. Publicity |
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14. AUDITS |
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14.1. SAS 70 Audits |
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14.2. Regulatory Audits and Bank Reviews |
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15. DISASTER RECOVERY |
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15.1. Disaster Recovery Plan |
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16. OWNERSHIP OF PROGRAM |
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16.1. Ownership of Program |
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16.2. Relationships with Bank Clients |
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16.3. Green Dot Merchant Arrangements |
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16.4. Relationships with Cardholders |
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16.5. Relationship with Bank |
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17. MISCELLANEOUS PROVISIONS |
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17.1. Governing Law |
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17.2. Entire Agreement; Amendments |
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17.3. Relationship of Parties |
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17.4. Assignment |
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17.5. Notices |
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17.6. Waiver |
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17.7. Severability |
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17.8. Survival |
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17.9. No Third Party Beneficiaries |
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17.10. Force Majeure |
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17.11. Negotiated Agreement |
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17.12. Waiver of Jury Trial |
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17.13. Financial Information |
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18. DISPUTE RESOLUTION |
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18.2. Litigation and Injunctive Relief |
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18.3. Continued Performance |
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19. DEFINITIONS |
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TERMS AND CONDITIONS
1. CONSTRUCTION
1.1. Definitions. Unless otherwise defined herein, capitalized terms shall have the
meaning ascribed to them in Section 19 of this Agreement.
1.2. References. In this Agreement, references and mention of the word includes and
including shall mean includes, without limitation and including, without limitation, as
applicable, and the word any shall mean any or all. Headings in this Agreement are for
reference purposes only and shall not affect the interpretation or meaning of this Agreement.
1.3. Interpretation. In the event of a conflict between the general terms and
conditions and the terms of any exhibit or schedules attached hereto, the terms of the exhibit or
schedule shall control the interpretation of the Agreement with respect to the Services provided
under that particular exhibit or schedule only. The exhibits and schedules together with the
general terms and conditions shall be interpreted as a single document. This Agreement may be
executed simultaneously in any number of counterparts, each of which shall be deemed an original
but all of which together constitute one and the same agreement.
2. TERM
Unless this Agreement has been earlier terminated, this Agreement shall commence on the
Effective Date and end concurrently with the expiration or termination of the last Program
subject to this Agreement (the Term). Unless otherwise agreed in writing by the
parties, the Servicing Fees for Services provided by Servicer to Bank with respect to a
Program shall remain fixed throughout the term of the Program, provided that the parties
shall mutually agree in writing to the fees for any additional Services or services other
than the Services. Unless otherwise agreed to by the parties in a Description of Program
Schedule, as defined in Section 3.1, and subject to the terms of Article 8, the term of any
Program shall commence on the effective date of such Program and end on the expiration date
of such Program as set forth in the Description of Program Schedule.
3. IMPLEMENTATION
3.1. Development of Implementation Plans. In connection with any Program listed in
Schedule 1-A, 2-A and so forth (each a Description of Program Schedule) and any other
Program added by mutual agreement of Servicer and Bank, Servicer, with the involvement of Bank,
will develop a detailed, customized plan for implementation of the Services to be provided in the
Program, which may provide for a pilot prior to full rollout (each, an Implementation
Plan). Each Implementation Plan will be mutually developed and agreed upon by the parties, and
will include assignment of tasks, deliverables and timelines, and an acceptance testing plan.
Changes to Implementation Plans shall be mutually agreed upon and documented via a change control
process. The implementation project leaders for each party shall regularly communicate on the
progress of the implementation, the feasibility of the Implementation Dates specified in the
Implementation Plans, and such other matters which may affect the smooth startup of the
Program. The parties will work together to identify and resolve any issues arising in
connection with any Program implementation.
3.2. Assignment of Resources. Each party agrees to assign sufficient and
knowledgeable staff to support each Implementation Plan, and shall cooperate fully with all
reasonable requests of the other party made necessary to affect each Implementation Plan in a
timely and efficient manner.
3.3. Pilot Target Date. The parties have agreed that they will each be ready on or
before October 29, 2006 to conduct an external pilot of the first Program subject to this
Agreement, subject to any issues with the Bank Client. Such pilot shall involve approximately 380
Bank Client locations in the States of California, Georgia, Alabama, and Texas.
4. SERVICES
4.1. Obligation to Provide Services. The services that Servicer will provide to (or
on behalf of) Bank in connection with a Program (collectively, Services) shall be set
forth in Schedule 1-B, 2-B, and so forth (each, a Description of Service Schedule).
Servicer hereby agrees to provide the Services in accordance with the provisions of this Agreement.
Except for any Bank Assumed Expenses, Servicer shall (a) be responsible for all costs and expenses
incurred by Servicer in performing the Services, except such costs and expenses which the parties
agree in writing will be paid for by a Bank Client or by a Network, and (b) pay all Other Expenses
incurred in connection with the Program as and when such Other Expenses become due. All Services
that involve customer contact shall be conducted from locations within the United States, unless
otherwise approved by Bank in writing, which approval shall not be unreasonably withheld or
delayed, provided that (i) Bank may in any case withhold or revoke its approval in the event a Bank
Client objects to the foreign location or if Servicer or its outsource vendor violates Applicable
Law, and (ii) any data that is transmitted outside of the United States pursuant to this Section
shall be subject to the same data and security standards imposed on Bank with respect to Bank Data
maintained in the United States. For purposes of the first Program subject to this Agreement,
Servicer may provide Cardholder interfacing related Services from locations in the United States,
Guatemala and/or the Philippines.
4.2. Service Levels. Performance standards for the Services (each a Service
Level) shall be as set forth in Schedule 1-C, 2-C, and so forth (each a Service Level
Schedule). Failure to meet Critical Service Levels identified in a Service Level Schedule (a
Critical Service Level failure may include repeated failure to perform in accordance with a
particular Service Level, if so defined in a Service Level Schedule), will be grounds for
termination by Bank, as further provided in Section 8.1(j). Servicer shall cure any failure to
achieve a Service Level within the period specified within the applicable Service Level Schedule.
Remedies, if any, for failure to achieve a Service Level shall be as set forth in a Service Level
Schedule.
4.3. Performance Warranty. Servicer represents and warrants the following with
respect to the Services (the Performance Warranty): (i) that the Services will be
performed in accordance with the requirements set forth in any applicable Schedule attached hereto,
and in a timely, competent, and workmanlike manner consistent with or exceeding generally accepted
industry standards, practice, and procedures for the Services, and (ii) that it will comply with
Applicable Law in the performance of its duties and obligations under this Agreement, each
Program implemented pursuant hereto, and the Transactions contemplated herein, and (iii) that the
Servicer System, and all Services, will function, and be provided, in material conformance with the
applicable Documentation.
(a) Except as may be expressly agreed in writing by Servicer, Servicers Performance Warranty
does not apply to:
(i) defects, problems, or failures caused by the Banks nonperformance of
obligations essential to Servicers performance of its obligations or by Banks
instructions to Servicer; or
(ii) defects, problems, or failures caused by an event of force majeure,
provided Servicer takes the steps outlined in Section 17.10 hereof to recover from,
or mitigate the impact of, the force majeure.
(b) THE PERFORMANCE WARRANTY, AND THE WARRANTIES IN ARTICLE 6 HEREOF, ARE IN LIEU OF, AND
SERVICER DISCLAIMS ANY AND ALL OTHER WARRANTIES, CONDITIONS, OR REPRESENTATIONS (EXPRESS OR
IMPLIED, ORAL OR WRITTEN) WITH RESPECT TO THE SERVICES PROVIDED UNDER THIS AGREEMENT, INCLUDING
WITHOUT LIMITATION, ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS OR SUITABILITY FOR
A PARTICULAR PURPOSE. ADDITIONALLY, EXCEPT AS OTHERWISE PROVIDED HEREIN, BANK DISCLAIMS ANY
WARRANTY, CONDITION OR REPRESENTATION (EXPRESS OR IMPLIED, ORAL OR WRITTEN) WITH RESPECT TO ITS
OBLIGATIONS HEREUNDER.
4.4. Staffing.
(a) Servicer shall employ adequate numbers of suitably trained and highly qualified personnel
with the education, knowledge base, experience and skill necessary to perform the Services.
Servicer will deploy and maintain employee screening procedures which comply with Applicable Law.
(b) Servicer will assign a relationship manager to Banks business, and other high-level
managers designated by Servicer who will be responsible on an overall basis for Banks business
with Servicer (Key Personnel), and will respond to any issues raised by Bank with respect
to such managers, including removing from Banks business any Key Personnel whose performance is
not reasonably satisfactory to Bank.
4.5. Conduct of Servicer Personnel. Servicer personnel, when performing Services on
the premises of Bank or its Affiliates, shall comply with all rules and regulations that Bank or
the Affiliate advises Servicer are generally applicable to Banks or the Affiliates contractors,
as well as any policies and procedures that may be provided by Bank or the Affiliate relating to
confidentiality and security of Banks or the Affiliates Confidential Information. Without
limiting the foregoing, Servicer will ensure that its Key Personnel working on the Program read,
acknowledge and comply with Banks Sharing the Commitment to Integrity policy (the Integrity
Policy) applicable to Banks service providers (set forth as Exhibit A hereto) as well
as Applicable Law that prohibits disclosure of Bank Data. Servicer will roll out awareness
training on the Integrity Policy to those of its employees Servicer considers appropriate based on
their job role.
4.6. Subcontracting.
(a) Except for (1) Total Systems Services, Inc. and its Affiliates, including TSYS Prepaid,
Inc., ClientLogic Operating Corporation and its Affiliates and 24/7 Customer.com Inc.; and (2)
subcontracting development work to individual contract programmers, hiring individual temporary
employees to augment its operations, or as otherwise expressly permitted herein, Servicer will not
subcontract performance of any of the Services without Banks prior written consent, which Bank
will not unreasonably withhold or delay. Servicer will ensure that any subcontractors engaged in
connection with the Services meet the same standards as are required of Servicers personnel
hereunder. Servicer shall be responsible for the work performed by, and the acts and omissions of,
all of its subcontractors as if they were Servicers employees. Notwithstanding the foregoing,
vendors providing printing, manufacturing, shipment and merchandising services to Bank and/or
Servicer in connection with a Program shall not be considered subcontractors for purposes of this
Agreement.
(b) Promptly after the Effective Date, Servicer shall cooperate with Bank in Banks efforts to
cause Servicers subcontractor, TSYS, to enter into an agreement with Bank, in form and substance
acceptable to Bank, pursuant to which TSYS will provide Bank or its designee with
Termination/Expiration Assistance and/or continued services equivalent to the services TSYS
provides to Servicer prior to the termination or expiration of any Program hereof if Servicer fails
to perform its obligations under this Agreement. Servicer shall provide to Bank all necessary
information and data, including relevant codes, necessary for Bank to receive such services from
TSYS.
4.7. Status Meetings/Reports. Bank and Servicer will hold regularly scheduled
periodic meetings to review the status of the performance of the Services. Ad hoc meetings will
also be held at the request of either party. Agendas shall be agreed upon between both Parties.
Each party will use its best efforts to address and resolve any issues identified at such meetings.
Servicer will provide reports regarding its performance as set forth in Schedule 1-E, Schedule 2- E
and so forth (each a Reporting Schedule).
4.8. Coordination. Servicer will cooperate and coordinate, at Banks request, with
Bank and/or any other third parties working with Bank who are performing similar, related or
different services than the Services to facilitate proper interfaces and overall achievement of
Banks goals. Additionally, each party will promptly notify the other if it becomes aware of an act
or omission of a third party service provider that may materially affect or delay provision of the
Services.
4.9. Review of Servicing Materials. Servicer shall submit to Bank, for Banks prior
written approval, all written correspondence, Cardholder service scripts, advertisements, policies,
procedures, packaging and other materials relating to marketing Cards or the Program, Cardholder
servicing, statementing or handling of Transactions (including Cardholder Agreements and privacy
policies), and any other materials (printed or otherwise) that will be sent
to, used to communicate with or market to prospective, current or former Cardholders or Bank
Clients (e.g., Wal-Mart) (referred to herein as Servicing Materials); provided, however,
that Bank shall not have the right to terminate this Agreement for Servicers failure to obtain
such approval from Bank as long as (i) Servicer in good faith attempts to comply with the
requirements of this Section 4.9, and (ii) Servicer does not materially fail to comply with such
requirements subsequent to receiving written notice from Bank of non-compliance with such
requirements. Bank shall review all Servicing Materials submitted by Servicer and provide its
response within ten (10) Business Days after receipt from Servicer. Servicer shall abide by and use
the approved Servicing Materials in providing Services hereunder. Upon approval of the Servicing
Materials by Bank, any material changes to such Servicing Materials shall require the written
approval of Bank before such changed version is used in performing the Services. Servicer shall not
use any Servicing Materials in providing the Services until such approval is given by Bank.
4.10. Training and Education.
(a) Servicer shall provide a reasonable number of sessions of training to Bank, and at Banks
request, to Bank Clients, in accordance with the training schedule developed pursuant to the
applicable Implementation Plan. The sessions shall be provided at no charge if held at a Servicer
facility or a facility of a Bank Client. If Bank wishes to hold any such sessions at a location
other than a Servicer facility or a Bank Client facility, Servicer will provide such training
sessions at the location(s) of Banks choice, at times mutually agreed between Servicer and Bank.
(b) Servicer will provide to Bank, at no charge, five (5) complete sets of the Documentation.
Each time any Documentation is updated with a material revision, Servicer will provide five (5)
sets of such updates to Bank at no additional charge. Bank may make copies of the Documentation (or
relevant portions) for internal distribution in connection with monitoring and/or performing its
obligations under any Program and, provided it has obtained Servicers written consent, which
consent shall not be unreasonably withheld, may provide copies of such Documentation (or relevant
portions) to (i) Bank Clients who are enrolled under any Program, and (ii) Banks third party
providers as required to support Banks disaster recovery plans.
(c) Servicer shall adopt and maintain a training program for its personnel and those of its
permitted subcontractors who perform any customer-interfacing related Services that is reasonably
acceptable to Bank. Servicer shall provide the training materials used for such training to Bank
for review. Bank shall review such training materials and provide its comments within ten (10)
Business Days of receipt.
4.11. Reliance on Data. Servicer will perform the Services on the basis of
information furnished by Bank, and data provided by Bank Clients. Servicer shall be entitled to
rely upon any such data, information, or instructions as provided by Bank and Bank Clients.
Notwithstanding the foregoing, Servicer will maintain in the Servicer System one or more validation
procedures to identify and verify questionable incoming data (e.g., duplicate files,
redundant transactions) even if caused by Bank Client/merchant error, and will re-validate or
reject any transactions that appear to be erroneous. The parties shall each use commercially
reasonable efforts to correct any errors in data, once discovered, at the earliest possible
opportunity.
4.12. Settlement.
(a) Unless otherwise agreed upon in writing by the parties, all Transactions in which a
Cardholder makes a purchase or obtains cash, including Transactions at Bank Client locations, shall
be authorized, processed and settled pursuant to Network Rules. Bank and Servicer acknowledge and
agree that, where Servicer processes a Transaction for a Card issued by Bank, Bank is either
obligated to pay the amount of the Transaction, or Bank is entitled to receive the amount of the
Transaction under applicable Network Rules.
(b) Servicer shall daily determine the Net Network Settlement for Bank on all Card
Transactions under the Network Rules and shall provide written notice of such amount to Bank no
later than [***]. Net Network Settlement means the net amount payable to Bank
by the Networks, or the net amount payable to the Networks by Bank, as applicable, for Transactions
settled with Networks and/or other financial institutions in accordance with applicable Network
Rules. Bank shall receive payment directly from the Networks, or shall pay directly to the
Networks, the Net Network Settlement amount in accordance with the Network Rules pursuant to
settlement accounts established between Bank and the Networks.
(c) In addition to Settlement of Transactions subject to the Network Rules, the parties
acknowledge that this Agreement shall govern the settlement between the parties of (i) Transactions
at Bank Client locations in which a Cardholder purchases or loads a Card (other than a GD Reload)
(Bank Client Reload), and (ii) if Bank agrees to provide Intermediary Services with
regard to a Bank Client as contemplated by Section 16.3, funds owing between the Bank Client and
the Servicer with respect to the Green Dot Merchant Arrangement. The terms and conditions of
settlement of Bank Client Reloads and transfer of funds in connection with such Intermediary
Services are set for in Schedule 1-F.
(d) Bank shall pay
Servicer, by initiating a fed-wire before [***] of [***]
[***], any Net Load Settlement owed by Bank to Servicer for Transactions occurring on
the Business Day before the immediately prior Business Day and any previous non-Business Days, and
Servicer will pay to Bank, by initiating a fed-wire before noon of each Business Day, any Net Load
Settlement owed by Servicer to Bank for Transactions occurring on the [***] the
[***] and any previous non-Business Days. Servicer will provide Bank with daily
settlement and accounting information, and Bank agrees that Bank is responsible for the daily
maintenance and reconciliation of all accounting entries with respect to the Net Load Settlement.
For these purposes, Net Load Settlement shall mean the net amount owing between the
parties with respect to the Settlement described on Schedule 1-F.
(e) Interchange income payable by the Networks on Cards issued by Bank shall be paid by the
Network to Bank and Bank shall pay the portion of such income payable to Servicer under this
Agreement as a servicing fee and retain the remainder. All expenses and assessments on Bank by the
Networks with respect to the Cards shall be paid directly by Bank
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and Servicer shall reimburse Bank upon demand for such amounts as part of the Other Expenses
payable by Servicer under this Agreement.
4.13. Changes to Program. Bank shall have the right to change a Program as described
in any Description of Program Schedule in accordance with the provisions of this Section 4.13. If
Bank desires to make such a change, Bank shall provide Servicer written notice of such change in a
Program that Bank is requesting (a Program Change Notice) and the parties shall mutually
agree in writing on a reasonable time period (including reasonable time for unexpected events) for
Servicer to implement the change, assuming Servicer allocates reasonable resources to the project.
Servicer shall complete work on changes requested by Bank within the time period agreed upon by the
parties. Notwithstanding the foregoing, the parties agree that: (a) Bank shall pay any reasonable
incremental costs and expenses incurred by Servicer as a result of such change in the Program; and
(b) in the event that such change materially affects the rights or obligations of Servicer under
this Agreement (other than Servicers right to payment which shall be governed by Section 4.13(a)),
Servicer shall so notify Bank in writing within fifteen (15) Business Days of receiving such notice
of change from Bank, and upon receipt of such a notice by Bank, the parties will attempt in good
faith to negotiate an amendment to the provisions hereof to address such effects. If the parties
are unable to reach a mutually satisfactory agreement as to such an amendment as contemplated by
Section 4.13(b), either party may terminate this Agreement upon not less than ninety (90) days
advance written notice to the other party. Bank reserves the right to withdraw a Program Change
Notice, including if the parties cannot agree upon the reasonable incremental costs and expenses to
Servicer as contemplated by Section 4.13(a) or on any changes to this Agreement as contemplated by
Section 4.13(b). Upon implementation of a change to a Program pursuant to this Section 4.13, the
affected Description of Program Schedule shall be revised to incorporate such change.
Notwithstanding the foregoing, changes to the Program resulting from changes in Applicable Law or
Network Rules shall not be subject to this Section 4.13, but shall be governed by Sections 7.2 and
7.3, respectively.
5. SERVICING FEES AND PAYMENT
5.1. Servicing Fees. Bank agrees to pay Servicer the servicing fees (Servicing
Fees) as specified in Schedule 1-D hereto, Schedule 2-D, and so forth (each a Fee
Schedule) and to reimburse Servicer for any Bank Assumed Expenses in accordance with the terms
of the relevant Fee Schedule. Except as expressly provided in this Agreement: (a) the Servicing
Fees and Bank Assumed Expenses shall be Servicers sole right to compensation under this Agreement,
and (b) Bank shall not be obligated to reimburse Servicer for any costs or expenses incurred by
Servicer in performing the Services or payable by Servicer in connection with this Agreement other
than the Bank Assumed Expenses.
5.2. Disputed Amounts. If either party disputes any fee, charge or amount on any
invoice issued pursuant to this Agreement, and such dispute cannot be resolved promptly through
good faith discussions between the parties, the parties shall diligently proceed to resolve any
such dispute, provided that the disputing party delivers a written statement to the other party
describing the basis of the dispute.
5.3. Terms of Payment. Bank shall pay Servicer any amounts due Servicer, other than
amounts payable under Section 4.12, within forty-five (45) days following receipt of Servicers
invoice therefor.
5.4. Taxes. The Servicing Fees provided herein do not include any federal, state or
local sales, use or similar taxes or duties applicable to the Services provided hereunder, and Bank
shall have no liability for such amounts. Bank shall not be responsible for reimbursing Servicer
for any taxes based on Servicers income or corporate franchise.
5.5. Recovery. The Parties agree that the Servicing Fee payable to Servicer under
Section 5.1 may include all or a portion of amounts paid to Bank by a Bank Client, a Network or
other third party with respect to a Program. If the Servicing Fee payable to Servicer includes any
such amounts, they shall be set forth on the applicable Fee Schedule and Bank agrees not amend an
agreement with such a third party with respect to payment of such amounts to Bank, or waive any
rights to such payment, without the consent of Servicer. The parties agree that other payments in
respect of costs may be allocated as agreed by the parties in writing.
5.6. Revenue Share. If the Parties determine to jointly offer ancillary products to
Cardholders, they shall determine an allocation of compensation from such offerings between them at
the time the product offerings are made.
6. WARRANTIES AND COVENANTS
6.1. Reciprocal Warranties. Each party represents and warrants to the other party,
the following, on an ongoing basis, throughout the term hereof:
(a) It is duly organized and validly existing and in good standing under the laws of its
jurisdiction of incorporation or organization.
(b) It has the requisite corporate power and authority to enter into this Agreement and to
carry out the transactions and perform the obligations contemplated by this Agreement.
(c) The execution, delivery and performance of this Agreement and the consummation of the
transactions contemplated by this Agreement have been duly authorized by the requisite corporate
action and will not constitute a violation of any judgment, order or decree.
(d) None of its senior officers or directors has been subject to (i) a criminal conviction
involving dishonesty or a breach of trust or money laundering, (ii) administrative or enforcement
proceedings commenced by any regulatory agency, or (iii) a restraining order, decree, injunction,
or judgment in any proceeding or lawsuit, alleging fraud or deceptive practice on the part of such
party or any of its senior officers or directors.
6.2. Servicer Representations and Warranties. Servicer represents and warrants the
following, on an ongoing basis, throughout the Term hereof:
(a) Servicer is either the owner of, or has the license, right and permission to use (to
extent necessary to provide the Services) the Servicer Intellectual Property used by
Servicer in performing the Services, and Servicer has the right to grant Bank the rights to
use such Intellectual Property and products to the extent contemplated under this Agreement.
(b) Servicer has not violated any (i) Applicable Law, or (ii) any Bank policies of which
Servicer has been given written notice, in each case regarding the offering of unlawful inducements
in connection with this Agreement.
(c) All Documentation delivered to Bank in connection with the Services accurately and
completely describes the functions and features of the Services and related technology systems. The
Services shall, in all material respects, conform to the Documentation.
(d) Servicer shall maintain policies, procedures and controls designed to safeguard against
interruptions in the Services due to events outside Servicers control, including, without
limitation, internal audits necessary to monitor the proper functioning of the Servicer System and
policies and procedures to prevent the introduction of Viruses or disabling code into the Servicer
System. Servicer shall use commercially reasonable efforts (of at least a level and quality
generally accepted in the industry) to prevent Viruses from being coded or introduced into the
Servicer System and from impairing the integrity of any Bank Data resident thereon.
(e) Servicer will at no charge or other cost to Bank, and at Banks request (i) correct any
defects identified by Bank or Servicer in the Servicer System or processes which materially impact
Service delivery; and (ii) correct any performance or processing errors of Servicer by performing
the Service or regenerating or re-running data as needed.
(f) Servicer represents and warrants that it and its vendors will at all times during the Term
of this Agreement comply with any Payment Card Industry requirements on the handling or storage of
data that may be established by Network Rules to the extent such requirements apply to the
activities of Servicer (or its vendors) with respect to each Program.
6.3. Bank Representations and Warranties. Bank represents and warrants the following,
on an ongoing basis, throughout the Term hereof, that with respect to each Program:
(a) Bank has agreements with each Bank Client hereunder to permit it to provide Cards and the
Services contemplated hereunder to Bank Client and Bank Client customers. Bank has the license,
right and permission to use any Intellectual Property of Bank Client used by Bank or Servicer in
connection with any Program, and Bank has the right to grant Servicer the rights to use such
Intellectual Property to the extent expressly granted in this Agreement; and
(b) Bank is either the owner of, or has the license, right and permission to use the Bank
Intellectual Property used in connection with any Program, and Bank has the right to grant Servicer
the rights to use such Bank Intellectual Property to the extent expressly granted in this
Agreement;
6.4. Viruses. Each party will be responsible for preventing Viruses (as defined
below) from being coded or introduced into the other partys system(s) by its actions. In the event
a Virus is found (or reasonably believed) to have been introduced into the other partys
system(s) by or through the other party, the party introducing the Virus will use commercially
reasonable efforts at no additional charge to assist the other party in reducing the effects of the
Virus and, if the Virus causes a loss of operational efficiency or loss of data, to assist the
other party to the same extent to mitigate and restore such losses. Virus means (i)
program code or programming instruction or set of instructions intentionally designed to disrupt,
disable, harm, interfere with or otherwise adversely affect computer programs, data files or
operations; or (ii) other code typically described as a virus or by similar terms, including Trojan
horse, worm or backdoor.
6.5. Non-Solicitation of Employees. Bank and Servicer agree that during the Term and
for a period of six (6) months thereafter, neither party shall solicit the services or employment
of the other partys employees who have been directly or indirectly introduced or otherwise had
contact with the soliciting party as a result of the Services provided by Servicer to Bank
hereunder, without the written consent of such other party as applicable. Notwithstanding the
foregoing, neither party shall be precluded from hiring any such employee who (i) initiates
discussions regarding such employment without any direct or indirect solicitation by the soliciting
party, (ii) responds to any public advertisement not specifically targeted at the other partys
employees, or (iii) has been introduced to the soliciting party by a third party recruiter who was
not directed by the soliciting party to specifically target the other partys employees.
7. PROGRAM MANAGEMENT/COMPLIANCE
7.1. Compliance with Law and Authorizations.
(a) Bank and Servicer shall each comply with all Applicable Laws and applicable Authorizations
that apply to the performance of their respective obligations under this Agreement. Bank will
establish and provide to Servicer written procedures designed to assist Servicer, when providing
the Services, in complying with Applicable Laws and applicable Authorizations that apply to Bank
(including anti-money laundering requirements and requirements under Regulation E with respect to
disclosures given to Cardholders and error resolution processes). Bank reserves the right to change
such compliance procedures in effect at the beginning of a Program, from time to time during the
Program, upon reasonable notice to Servicer; provided that Bank shall be responsible for any
material increase in the cost to Servicer of providing the Services that is caused by any such
change in the compliance procedures, as mutually agreed upon by the parties in their reasonable
discretion.
(b) Servicer shall (i) keep itself fully advised of all requirements of Applicable Law,
including those that apply to Bank to the extent that Servicer is performing Services on behalf of
Bank pursuant to this Agreement, (ii) obtain and maintain all Authorizations required to permit it
to perform the Services and its other obligations under this Agreement, (iii) perform the Services
in compliance with all applicable Authorizations and Applicable Law that apply to Servicer, the
compliance procedures established (and modified) by Bank pursuant to Section 7.1(a), the Network
Rules, the applicable Cardholder Agreement, the Integrity Policy and Servicers other obligations
under this Agreement, (iv) use commercially reasonable efforts to notify Bank in writing of any
change to or enactment of or change in the interpretation or enforcement of any Applicable Law that
requires a change to any Program, and (v) select, provide and maintain all components of the
Servicer System so that at all times during
the term of this Agreement the Servicer System complies with all Applicable Law (including
those relating to reporting, record maintenance, computer security, disclosure and audit
requirements) that apply to Servicer and the compliance procedures established (and modified) by
Bank pursuant to Section 7.1(a). Notwithstanding the foregoing, Servicer shall not be in breach of
its obligations under Section 7.1(b)(iv) unless Servicer fails to provide Bank with notice required
by such provision, Bank provides Servicer written notice of such failure and Servicer subsequently
materially breaches its obligation to provide Bank with a subsequent notice under such provision.
(c) If a party believes that the other party is not conducting its business or otherwise
performing its obligations under this Agreement in compliance with all Applicable Law and
applicable Authorizations, then such party shall have the right to so inform the other party and
the parties will consider in good faith whether to modify the relevant operations, practices or
procedures or implement new practices or procedures in order to comply with all Applicable Law and
applicable Authorizations. In no event will the fact that a party may have failed to inform the
other party of a potential failure to comply with an Applicable Law or Authorization affect such
partys obligation to comply with Applicable Law and Authorizations as provided in this Agreement.
(d) Servicer shall promptly notify Bank (i) no later than one (1) Business Day after receiving
any oral or written complaints or notices of investigation from any government entity or the Better
Business Bureau with respect to a Program or any written complaints from other third parties that
mention government entity involvement with respect to any Program, (ii) no later than three (3)
business days after becoming aware of any material litigation involving Servicer that is likely to
have a material adverse effect on a Program or Servicers ability to perform the Services under the
Agreement or any litigation alleging that Servicer has violated any Applicable Law or applicable
Authorization, in each case, if any such complaint, investigation or litigation (A) relates to
Bank, any Cardholder or any Bank Client, (B) would reasonably be expected to reflect negatively on
Bank or any Bank Client, or (C) could materially affect Servicers ability to perform any of the
Services or its obligations under this Agreement. Each Party shall notify the other party no later
than one (1) Business Day after becoming aware of any serious media investigation into a Program.
7.2. Modifications to Comply with Legal Requirements. In the event of any change to
or enactment of or change in the interpretation or enforcement of any Applicable Law or the Network
Rules that would have an adverse effect on the sale, marketing, or operation of any Cards or any
Programs, Servicer and Bank each agree to not terminate this Agreement or such Programs
unilaterally, but to meet with the other party to explore possible modifications to the Cards or
Programs or other actions including, without limitation, an allocation of risks and expenses, that
would enable Bank and Servicer to perform and receive performance pursuant to this Agreement;
provided that Bank may suspend a Program under this Agreement pending such exploration if
reasonably necessary to avoid liability or violation of Applicable Law or Network Rules. Any
modifications agreed to by the parties shall be implemented as soon as practicable. In the event
that after reasonable negotiations, including escalation of negotiations to appropriate senior
levels of the parties respective management, the parties are unable to agree on a course of action
that reasonably protects the parties from increasing liability, either party shall have the right
to terminate this Agreement as to any Cards or Programs affected by the Applicable Law or
applicable Network Rules. Servicer shall have one-hundred eighty (180) days after Bank so
instructs it to wind-down the affected Cards or Programs; provided, however, that Servicer shall
comply immediately with any change to Applicable Law or Network Rules that has become effective, or
any cease and desist order, injunction, or similar legal order issued by a government entity with
jurisdiction over Bank or Servicer or a court of competent jurisdiction.
7.3. Network Requirements
(a) Bank will advise each Network utilized to process Transactions in connection with this
Agreement to direct the Network BIN numbers it expects to use in connection with the Services to
Servicer for processing, during the time Services are to be performed.
(b) Bank shall execute and maintain such applications, agreements and other forms as shall be
required by any Network in connection with any registrations and filings necessary under any
Program to (i) effectuate the issuance of Cards, and (ii) designate Servicer as an independent
service provider of Bank.
(c) Bank and Servicer each acknowledge that they are familiar with the articles, bylaws,
operating regulations, rules, procedures and policies of each Network utilized to process
Transaction hereunder (the Network Rules). Bank and Servicer also each agree to comply
with the Network Rules, to the extent the Network Rules apply to their activities, and each of them
shall be responsible, as between Bank and Servicer, for any claims, liabilities, lawsuits and
expenses arising out of or caused by its failure to comply with the Network Rules. Bank further
agrees that it shall be responsible for securing Network approvals with respect to all aspects of
the Cards and Programs (including fees and Program structure) and all marketing materials.
7.4. Systems Changes.
(a) Servicer shall not implement any changes, deletions, or additions to the Servicer System
that (i) may reasonably be expected to have a material adverse effect on the Services, Banks or
Cardholders use of the Services, Bank, Bank Clients or the Bank operating environment, or (ii)
would require Bank or any Bank Client to make material changes to its or their systems to either
(A) continue receiving or using the Services, or (B) receive and transmit information to and from
Servicer, without first providing Bank with at least ninety (90) days prior written notice (or if
such prior notice is not possible, the maximum possible prior written notice) and obtaining Banks
written consent prior to the implementation of any such actions.
(b) The foregoing notwithstanding, Servicer may make temporary changes required by an
emergency, subject to its obligations under this Agreement. Servicer shall document and promptly
report such emergency changes to Bank. Servicer shall, as requested by Bank, provide support for
changes to Banks systems and procedures, if any, necessitated by changes in the Servicer System.
In all cases Servicer shall use commercially reasonable efforts to ensure that no changes are
introduced into the Servicer System which may materially adversely affect the ability of Servicer
to deliver and Bank to receive the Services.
(c) Servicer shall provide to Bank operational bulletins concerning the Services and the
operation and use of the Servicer System no later than it makes such bulletins available to its
other customers. These operational bulletins shall: provide advance notice regarding upcoming
enhancements to the Servicer System and changes and additions to the services offered by Servicer;
be produced on a regular basis and provide implementation dates, features, benefits and specific
directions on where to locate more detailed information; and (iii) be included in updates to other
Documentation (including user manuals and/or new user manuals).
8. TERMINATION/DEFAULT
8.1. Banks Early Agreement Termination Rights. Bank may terminate this Agreement and
all Programs and Schedules hereto, at any time during the Term, without further obligation or the
payment of any early termination fee, upon any of the following events or conditions:
(a) Servicers commission of a material breach of any term, obligation, covenant,
representation or warranty of this Agreement that is not subject to being cured (e.g., improper
disclosure of Confidential Information);
(b) Servicers commission of a material breach of any term, obligation, covenant,
representation or warranty of this Agreement which is not cured within ninety (90) days written
notice (5 Business Days for payment defaults) from Bank specifying the breach (or such longer
period, if any, as Bank may agree to in its reasonable discretion if the breach is not capable of
being cured within ninety (90) days);
(c) Servicer (i) ceases all or substantially all of its operations, or (ii) threatens to cease
performing the Services for any reason other than a breach of this Agreement by Bank and fails to
provide Bank in writing adequate assurance that it will continue to perform the Services within
five (5) days of receiving Banks written request for such assurance;
(d) Servicer admits in writing its inability to pay its debts as they become due, or generally
fails to pay its debts as they become due, or commences or has commenced against it a case under
any chapter of Title 11 of the United States Code as now comprised or in the future amended
(Bankruptcy Code), or consents to the entry of an order for relief under the Bankruptcy
Code, or consents to or suffers the appointment of a custodian, receiver, liquidator or trustee for
all or a major part of its property, or makes an assignment for the benefit of creditors, or
consents to or suffers an entry of a court order involving the winding up or liquidation of its
affairs, or suffers the issuance of a court writ, warrant or attachment or similar process against
all or a substantial part of its property;
(e) Beginning in Servicers fiscal year ending in 2007, (i) Servicers EBITDA (earnings before
income taxes, depreciation and amortization) measured over a rolling four fiscal quarter period,
excluding special charges, is less than zero, and (ii) at the end of such four fiscal quarter
period when EBITDA is determined, Servicers cash and cash equivalents on hand are less than the
annualized loss multiplied by two (2); provided, however, that Servicer shall have
one quarter to cure such condition before Bank may exercise any termination right under this
Section;
(f) Servicer undergoes a Prohibited Change of Control;
(g) Significant litigation is filed and remains pending against Servicer which could
reasonably be expected by Bank to (A) be decided against Servicer, and (B) if so decided,
materially and negatively affect Servicers ability to provide the Services;
(h) In the event that nonpublic personal information (as defined in the Privacy Regulations)
regarding Cardholders is intentionally or unintentionally disclosed by Servicer without
authorization by Bank in a manner that could have a material adverse effect on Bank, Bank Clients
or Cardholders;
(i) Any breach by Servicer of Section 6.2(b) of this Agreement;
(j) Bank or Servicer (other than for Banks breach) has terminated that certain Network
Agreement between Bank and Servicer pursuant to the terms therein;
(k) The Office of Thrift Supervision requests or directs Bank to terminate this Agreement;
(l) Bank has the right to terminate any agreement between Servicer and Bank, including without
limitation, the Network Agreement, other than (1) by providing a notice of non-renewal or (2)
pursuant to Section 7.2 of the Network Agreement, subject to successful renegotiation by the
Parties of Schedule 1-D to this Agreement; and
(m) A material adverse change has occurred in the operations, business, financial condition or
prospects of Servicer, which Bank has determined, in good faith, has had, or is reasonably likely
to have, a material adverse effect on the ongoing operations or continued viability of Servicer.
Bank understands and agrees that Banks right to terminate this Agreement pursuant to Sections
8.1 (f) and (h) shall be limited as follows: Bank must give its notice of termination under Section
8.1(f), if at all, no later than sixty (60) days after Bank receives complete financial and
security information from Servicer or its new owner requested by Bank (and Servicer or such new
owner agrees to provide the necessary financial and security information within sixty (60) days
following the effective date of the Prohibited Change of Control; and Bank must give its notice of
termination under Section 8.1(h), if at all, no later than ninety (90) days after Servicer provides
Bank with information about the root cause of the incident and its proposed action plan to correct
any weakness discovered as a result of the incident.
8.2. Banks Early Program Termination Rights. Bank may terminate any Program or any
Schedule or Schedules issued hereunder related to such Program, at any time during the Term,
without further obligation or the payment of any early termination fee, upon any of the following
events or conditions with respect to such Program or Schedule(s):
(a) Those termination events set forth in a Service Level Schedule relating to failure to
achieve certain Service Levels with respect to such Program;
(b) The agreement between Bank and the applicable Bank Client (or among Bank, the applicable
Bank Client and Servicer) with respect to such Program (each, a Bank-Bank Client
Agreement), terminates or, if Servicer is also a party to such agreement, Servicers rights as
a party to such Agreement are terminated by Bank and/or Bank Client (including, without limitation,
the termination of such rights by the appointment of a successor to Servicer under the terms of
such Agreement);
(c) Those termination events set forth in a Service Level Schedule relating to failure to
achieve certain Service Levels; and
(d) A material adverse change has occurred in the operations, business, financial condition or
prospects of Servicer, which Bank has determined, in good faith, has had, or is reasonably likely
to have, a material adverse effect on the ongoing operations or continued viability of the Program.
8.3. Servicers Early Agreement Termination Rights. Servicer may terminate this
Agreement and all Programs and Schedules hereto, at any time during the Term, without further
obligation or the payment of any early termination fee, upon any of the following events or
conditions:
(a) Banks commission of a material breach of any term, obligation, covenant, representation
or warranty of this Agreement that is not subject to being cured (e.g., improper disclosure
of Confidential Information);
(b) Banks commission of a material breach of any term, obligation, covenant, representation
or warranty of this Agreement which is not cured within thirty (30) days written notice from
Servicer specifying the breach (or such longer period as Servicer may agree to in its discretion if
the breach is not capable of being cured within thirty (30) days);
(c) Bank ceases all or substantially all of its operations, other than by a consolidation or
merger with any of Banks Affiliates;
(d) Bank admits in writing its inability to pay its debts as they become due, or generally
fails to pay its debts as they become due, or commences or has commenced against it a case under
any chapter of the Bankruptcy Code, or consents to the entry of an order for relief under the
Bankruptcy Code, or consents to or suffers the appointment of a custodian, receiver, liquidator or
trustee for all or a major part of its property, or makes an assignment for the benefit of
creditors, or consents to or suffers an entry of a court order involving the winding up or
liquidation of its affairs, or suffers the issuance of a court writ, warrant or attachment or
similar process against all or a substantial part of its property;
(e) Significant litigation is filed and remains pending against Bank which could reasonably be
expected by Servicer to (A) be decided against Bank and (B) if so decided, materially and
negatively affect Banks ability to perform its obligations under this Agreement;
(f) In the event that nonpublic personal information (as defined in the Privacy Regulations)
regarding Cardholders is intentionally or unintentionally disclosed by Bank in a manner that could
have a material adverse effect on Servicer;
(g) Any Regulatory Authority requests or directs Servicer to terminate this Agreement; and
(h) Servicer has terminated that certain Network Agreement between Bank and Servicer pursuant
to the terms therein;
Servicer understands and agrees that Servicers right to terminate this Agreement pursuant to
Section 8.3(f) shall be limited as follows: Servicer must give its notice of termination under
Section 8.3(f), if at all, no later than ninety (90) days after Bank provides Servicer with
information about the root cause of the incident and its proposed action plan to correct any
weakness discovered as a result of the incident.
8.4. Servicers Early Program Termination Rights. Servicer may terminate any Program
or any Schedule or Schedules issued hereunder related to such Program, at any time during the Term,
without further obligation or the payment of any early termination fee, upon the occurrence of
those termination events set forth in a Service Level Schedule relating to failure to achieve
certain Service Levels with respect to such Program.
8.5. Early Termination Rights in Particular Jurisdictions. Either party may terminate
any Program in a particular jurisdiction (e.g., state or municipality) in the event that Bank, Bank
Client or Servicer is unable to obtain any Authorization required to permit it to perform its
obligations under this Agreement in such jurisdiction after, with respect only to Bank and
Servicer, having used commercially reasonable efforts to obtain such Authorization.
9. POST TERMINATION RIGHTS AND RESPONSIBILITIES
9.1. Extension of Termination. If this Agreement has expired, or if Bank has elected
to exercise its right to terminate this Agreement, Bank may extend the Effective Date of
Termination one or more times as it elects, for a total of not more than one hundred eighty (180)
days following the original Effective Date of Termination and Servicer shall perform its
obligations under this Agreement until such extended Effective Date of Termination. Pricing in
effect hereunder as of the date of the termination notice will remain in effect throughout any
period of extension; provided, however, that in the event of any termination pursuant to Section
7.2 that results in additional costs to Servicer, the parties shall negotiate changes to pricing in
good faith. If the parties are unable to agree to such pricing changes within thirty (30) days
after the date of Banks notice of termination, Bank shall not be permitted to extend the Effective
Date of Termination.
9.2. Termination/Expiration Assistance. Commencing six (6) months prior to the
termination or expiration of this Agreement or any Program, or on such earlier date as Bank may
reasonably request, or commencing upon a notice of termination (including notice based upon default
by Bank), in whole or in part, or of non-renewal of this Agreement or any Program, and continuing
through the effective date of expiration or, if applicable, of termination of this Agreement or any
Program, Servicer shall provide to Bank, or at Banks request to Banks
designee (Bank Designee), all necessary assistance to facilitate the orderly
transition of Services to Bank or its designee to allow the Services to continue without
interruption or adverse effect (Termination/Expiration Assistance). The cost and expense
of such Termination/Expiration Assistance provided by Servicer shall be (a) at Servicer sole cost
and expense if the termination or expiration of the Agreement or Program is attributable to
Servicers failure to perform its obligations or renew this Agreement, (b) at Banks sole cost and
expense if the termination or expiration of the Agreement or Program is attributable to Banks
failure to perform its obligations or renew this Agreement, and (c) divided equally among Servicer
and Bank in any circumstance not covered by section 9.2(a) or 9.2(b). To the extent that Bank is
responsible for payment of such costs and expenses of Servicer, Servicer shall invoice Bank for
such services provided by Servicer employees at an hourly rate of $150 per hour. Bank shall pay
such invoices within thirty (30) days following receipt of the invoice. In no event shall Servicer
be required to deliver to any Bank Designee any Confidential Information of Servicer or Servicer
Intellectual Property unless Bank has caused such Bank Designee to enter into a confidentiality
agreement with Servicer in form and substance acceptable to Servicer in its reasonable discretion.
Termination/Expiration Assistance shall be subject to and include the following:
(i) Servicer shall provide the Services and Termination/Expiration Assistance
until all applicable Cards being terminated are deconverted. Such actions by
Servicer shall be subject to the other provisions of this Agreement, including all
applicable performance standards, service levels and pricing.
(ii) Servicer shall develop with Bank, a plan for the orderly de- conversion
and/or transition of the performance of the Services, under this Agreement for each
Program being terminated, from Servicer to Bank or a third party designated by Bank
(the Bank Designee).
(iii) Servicer shall provide Bank and/or the Bank Designee with information
concerning the Services reasonably necessary for uninterrupted and timely transition
of the Services under this Agreement or any Program, from Servicer to Bank or the
Bank Designee, in such form as Bank may reasonably request, together with
instructions concerning the format and means of accessing such data.
(iv) Meeting and consulting will be provided to Bank and the Bank Designee as
necessary for uninterrupted and timely transition of the Services being
transitioned.
(v) Upon termination or expiration of this Agreement or any Program and
completion of the Termination/Expiration Assistance, each party (the Holding
Party) shall return (or destroy, if so instructed by the other party) all of
the other partys data and Confidential Information in the possession of the Holding
Party related to the Programs being terminated, or if the Agreement is being
terminated, all Confidential Information in the possession of the Holding Party;
provided, however, that subject to the confidentiality obligations of Article 13,
the Holding Party may retain a reasonable number of copies of this Agreement, and
such other Confidential Information of the other party as is
mutually agreed, or is required for the Holding Partys regulatory compliance
purposes.
(vi) Servicer acknowledges that, in the event it breaches (or attempts or
threatens to breach) its obligation to provide Termination/Expiration Assistance as
provided in this Article 9, Bank will be irreparably harmed. In such a circumstance,
Bank may proceed directly to court. If a court of competent jurisdiction should find
that Servicer has breached (or attempted or threatened to breach) any such
obligations, Servicer agrees that, without any additional findings of irreparable
injury or other conditions to injunctive relief, it shall not oppose the entry of an
appropriate order compelling performance by Servicer and restraining it from any
further breaches (or attempted or threatened breaches).
9.3. Trailing Activity. For at least 120 days following the Effective Date of
Termination, Bank shall maintain a settlement account with Servicer or the depository institution
designated by Servicer which Servicer may charge to settle any trailing activity which accrues
prior to the Effective Date of Termination and which is not known to Servicer until sometime
thereafter (including any chargeback of a transaction which is authorized prior to the Effective
Date of Termination).
9.4. BIN Transfer. Prior to the transfer of the Services to Bank or the Bank Designee
upon the expiration of the Term of this Agreement, Bank shall inform the applicable Networks in
writing (with a copy to Servicer) of the transfer of its Bank Identification Number (BIN) to the
new processor.
9.5. Interbank Card Association Number. Prior to the transfer of the Services to Bank
or the Bank Designee upon expiration or termination of this Schedule, Bank shall inform the
applicable Networks in writing (with a copy to Servicer) of the transfer of its Interbank Card
Association (ICA) number to the new processor following the Effective Date of Termination, as
well as the new ACH account number for billing purposes.
9.6. No Liens. Under no circumstances will Servicer have or claim a lien or any other
encumbrance of any kind on the Bank Data or Banks information or property, whether before or after
termination of this Agreement.
10. LIABILITY / INDEMNIFICATION
10.1. Limitation on Liability. NEITHER PARTY WILL BE LIABLE TO THE OTHER PARTY IN
CONTRACT, TORT, (INCLUDING NEGLIGENCE) OR OTHERWISE, FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL,
PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND AS A RESULT OF BREACH OF ANY WARRANTY OR OTHER TERM OF
THIS AGREEMENT, INCLUDING ANY FAILURE OF PERFORMANCE, REGARDLESS OF WHETHER THE PARTY LIABLE OR
ALLEGEDLY LIABLE WAS ADVISED, HAD OTHER REASON TO KNOW, OR IN FACT KNEW OF THE POSSIBILITY THEREOF;
PROVIDED, HOWEVER, THAT THE FOREGOING SHALL NOT APPLY TO A PARTYS OBLIGATION TO INDEMNIFY THE
OTHER PARTY AGAINST THIRD PARTY CLAIMS PURSUANT TO SECTION 10.2.
10.2. INDEMNIFICATION.
(a) Servicer agrees to indemnify, defend and hold harmless Bank and its Affiliates and their
respective officers, directors, employees, agents, successors and assigns (each, a Bank
Indemnitee) from and against any and all Indemnified Losses arising from, in connection with,
or based upon allegations whenever made, of any of the following: (i) Servicers failure to
satisfactorily observe or perform any duties or obligations under this Agreement, or Servicers
breach of this Agreement (including without limitation, any warranty made hereunder); (ii)
infringement or misappropriation by Servicer of any patent, trade secret, copyright or other
Intellectual Property rights under the laws of the United States or any state in the United States;
(iii) misrepresentations contained in the Documentation regarding the capabilities of the Servicer
System; (iv) acts or omissions of Servicer or any of its agents in connection with the Services, a
Program or this Agreement; (v) employment, compensation or workplace claims made by any Servicer
employee or contractor; (vi) unauthorized access to Bank Data by any third party through Servicer
or its systems or through any Servicer subcontractor or its systems; or (vii) violation by Servicer
of any Applicable Laws or applicable Authorizations that apply to Servicers performance of its
obligations under this Agreement.
(b) Bank agrees to indemnify, defend and hold harmless Servicer and its Affiliates and their
respective officers, directors, employees, agents, successors and assigns (each a Servicer
Indemnitee) from and against any and all Indemnified Losses arising from, in connection with,
or based upon allegations whenever made, of any of the following: (i) Banks failure to
satisfactorily observe or perform any duties or obligations under this Agreement, or Banks breach
of this Agreement (including without limitation, any warranty made hereunder); (ii) infringement or
misappropriation by Bank of any patent, trade secret, copyright or other Intellectual Property
rights under the laws of the United States or any state in the United States (except (x) if caused
by Servicer or its agents acting on behalf of Bank, or (y) claims by any Bank Client with respect
to infringement or misappropriation of Intellectual Property); (iii) processing errors and other
acts or omissions of Bank or its agents (other than Servicer or its agents) in connection with a
Program or this Agreement; (iv) Servicers use of trademarks or data supplied by Bank, (v)
employment, compensation or workplace claims made by any Bank employee or contractor (other than
Servicers employees or contractors); (vi) unauthorized access to Servicer Data by any party
through Bank or its systems or through any Bank subcontractor (other than Servicer or its
subcontractors) or its systems; or (vii) violation by Bank of any Applicable Laws or applicable
Authorizations that apply to Banks performance of its obligations under this Agreement, or
Servicers following the compliance procedures developed (and modified) by Bank pursuant to Section
7.1(a).
(c) With respect to indemnity for claims asserted by third parties, the parties shall follow
the procedure set forth in this Section 10.2(c). The parties shall provide each other prompt notice
of any claim for which indemnification is sought, but failure to provide prompt notice shall not
relieve the indemnifying party from its obligation to indemnify the other party, except to the
extent the indemnifying party is prejudiced as a result of the delay in notification. The parties
shall cooperate in the defense of the claim. The indemnifying party shall select and pay qualified,
experienced counsel to defend the claim, and shall obtain the approval of the other party therefor
(not to be unreasonably withheld, conditioned or delayed). The indemnified party shall be entitled
to participate in the defense, and may hire its own separate counsel at its own
expense, if it desires. The indemnifying party must obtain the consent of the indemnified
party to settle any indemnified claim, if the settlement is reasonably likely to cause adverse
publicity to the indemnified party, or if the settlement would require any representation or action
of any kind on the part of the indemnified party, other than the payment of money (which will be
paid by the indemnifying party).
11. INSURANCE
11.1. Maintenance of Insurance. Servicer shall, throughout the Term, have and
maintain in force at least the following insurance coverages from insurers acceptable to Bank:
(a) Employers Liability Insurance and Workers Compensation Insurance, including coverage for
occupational injury, illness and disease, and other similar social insurance in accordance with the
laws of the country, state or territory exercising jurisdiction over the employee with minimum
limits per employee and per event of $1,000,000 USD and a minimum aggregate limit of $10,000,000
USD or the minimum limits required by law, whichever limits are greater.
(b) Comprehensive General Liability Insurance, including Products, Completed Operations,
Premises Operations Personal and Advertising Injury, Contractual and Broad Form Property Damage
liability coverages, on an occurrence basis, with a minimum combined single limit per occurrence of
$1,000,000 and a minimum combined single aggregate limit of $10,000,000 USD.
(c) Property Insurance, including Extra Expense and Business Income coverage, for all risks of
physical loss of or damage to buildings, business personal property or other property that is in
the possession, care, custody or control of Servicer pursuant to this Agreement. Such insurance
shall have a minimum limit adequate to cover risks on a replacement costs basis.
(d) Automotive Liability Insurance covering use of all owned, non-owned and hired automobiles
for bodily injury, property damage, uninsured motorist and underinsured motorist liability with a
minimum combined single limit per accident of $1,000,000 USD or the minimum limit required by law,
whichever limit is greater.
(e) Commercial Crime Insurance, including blanket coverage for Employee Dishonesty and
Computer Theft, for loss or damage arising out of or in connection with any fraudulent or dishonest
acts committed by the employees of Servicer, acting alone or in collusion with others, including
the property and funds of others in their possession, care, custody or control, with a minimum
limit per event of $1,000,000 USD.
(f) Electronic Data Processing Errors and Omissions Insurance covering liability for loss or
damage due to an act, error, omission or negligence, or due to machine malfunction, with a minimum
limit per event of $1,000,000 USD.
(g) Umbrella Liability Insurance with a minimum limit of $10,000,000 USD in excess of the
insurance coverage described above in part (b) and (e) above in this Section 11.
11.2. Fraud Risk. Servicer shall maintain insurance coverage on terms, in amounts and
from carriers acceptable to Bank that provides coverage for losses sustained as a result of
unauthorized or fraudulent Transactions with Cards, including losses associated with under-floor
Transactions.
12. INTELLECTUAL PROPERTY/OWNERSHIP RIGHTS
12.1. Bank Data. Bank shall remain the sole and exclusive owner of all Bank Data and
all Bank Confidential Information (as defined in Article 13), regardless of the form in which such
data or information is stored, maintained or processed. Bank grants Servicer a nonexclusive license
to use the Bank Data solely to provide the Services under this Agreement.
12.2. Bank Intellectual Property. Subject to this Section 12.2 and the other
provisions of this Agreement, Bank retains all right, title, and interest in and to Bank
Intellectual Property. Bank Intellectual Property shall mean (i) all pre-existing
Intellectual Property owned by Bank or its Affiliates as of the Effective Date, (ii) Intellectual
Property which Bank or its Affiliates develops after the Effective Date, and (iii) Servicing
Materials that have been customized for Bank or a Program beyond changing the name to Bank or a
Bank Client or Program pricing (i.e. excluding Servicing Materials developed by Servicer for its
client programs generally, without regard to any Program), and (iv) cards, cardholder agreements,
privacy policies and any other documents expressly establishing Banks relationship with
Cardholders. Except as may be specifically provided in this herein, nothing in this Agreement shall
be deemed to be either a grant of right or license, explicit or implicit (from Bank or any of its
Affiliates to Servicer or any of Servicers Affiliates or Servicer employees) in or to any Bank
Intellectual Property or other Intellectual Property in which Bank or its Affiliates has (now or in
the future) any right, title or interest.
12.3. Servicer Intellectual Property.
(a) Subject to this Section 12.3 and the other provisions of this Agreement, Servicer retains
all right, title, and interest in and to Servicer Intellectual Property. Servicer Intellectual
Property shall mean the Servicer Software and all source code, object code, documentation
(whether electronic, printed, written, or otherwise), working papers, non-Bank data, programs,
diagrams, models, drawings, flow charts, and research (whether in tangible or intangible form or in
written or machine-readable form), Servicing Materials, other than those described in Section
12.2(iii), Documentation and all techniques, processes, inventions, knowledge, know-how, trade
secrets (whether in tangible or intangible form or in written or machine-readable form), developed
by Servicer prior to or during the Term of this Agreement, and such other proprietary information
relating to Servicer or the Servicer Software that Servicer identifies to Bank in writing as
proprietary at the time of disclosure or would reasonably be expected to be confidential. Except as
may be specifically provided herein, nothing in this Agreement shall be deemed to be either a grant
of right or license, explicit or implicit (from Servicer or any of its Affiliates to Bank, Banks
Affiliates, or Bank employees), in or to any Servicer Intellectual Property or any other
Intellectual Property in which Servicer or its Affiliates has (now or in the future) any right,
title, or interest.
(b) Servicer grants a nonexclusive license to (i) Bank, (ii) Banks Affiliates, and (iii)
Cardholders and the Bank Clients (only to the extent the Services are designed to be used by
Cardholders and such Bank Clients) to use any online functionality made available by Servicer to
Bank and/or Bank Clients and all Documentation, manuals and other materials necessary for the use
of the Services during the Term. With respect to literary works or other works of authorship
generated by Servicer under this Agreement including manuals, training materials and other
materials containing technical or operational procedures concerning the Services (Non-Software
Materials), Servicer will retain ownership (or such other rights as it may have) in such
Non-Software Materials. Servicer hereby grants to Bank and Bank Clients, a non-exclusive license to
use such Non-Software Materials during the Term.
Servicer reserves the right to determine the hardware, software, and tools to be used by
Servicer in performing the Services. Servicer shall retain title and all other ownership and
proprietary rights in and to the Servicer Intellectual Property, and any and all derivative works
based thereon. Such ownership and proprietary rights shall include any and all rights in and to
patents, trademarks, copyrights, and trade secret rights. Bank agrees that the Servicer
Intellectual Property is not work made for hire within the meaning of U.S. Copyright Act, 17
U.S.C. Section 101.
12.4. Development Request Process.
(a) Bank may, from time to time, request that Servicer develop software, documentation,
methods, processes, procedures, or other Intellectual Property relating to the Services. Banks
request and related proposals and materials concerning such request and proposals (together, a
New Product Development Request) shall be Bank Confidential Information.
(b) In each such case, Servicer will review Banks request, discuss the business and systems
requirements with Bank, and, if Servicer is willing to make the change, provide Bank, at Banks
request, with an estimate of timing, and two estimates (per Banks request) of cost as follows: (i)
one estimate assuming that Servicer will have the right to make the enhancement available to any or
all of its customers, in Servicers discretion, from the time the enhancement is first released;
and (ii) one estimate assuming that Servicer will provide an exclusive use period equal to the
shorter of (x) six (6) months or (y) until a competitor introduces similar software, documentation,
methods, processes, procedures or other Intellectual Property, but will be able to make the
enhancement available to any or all of its customers upon the earlier of the expiration of the
exclusive use period, or the termination of this Agreement.
(c) Once Bank receives the quotes from Servicer, Bank will decide and advise Servicer which
option it chooses, and Servicer will proceed in accordance with the estimate. The parties
acknowledge and agree that the computer code written in conjunction with any and all modifications,
additions, enhancements, developments, improvements to, or derivative works from, the Servicer
Software (Enhancements) are owned exclusively by Servicer, even when implemented by
Servicer in accordance with a New Product Development Request by Bank, and even when used
exclusively for Bank. However, nothing herein shall limit or prevent (i) Bank from developing,
having developed, using, selling, or otherwise implementing and commercializing products or systems
having the same or similar functionality as specified in any
such development request as long as Bank develops, uses, sells and/or implements the
functionality without use of Servicers Confidential Information; or (ii) Servicer from developing,
having developed, using, selling or otherwise implementing and commercializing products or systems
having the same or similar functionality as specified in any such development request as long as
Servicer develops, uses, sells and implements the functionality without use of Banks Confidential
Information. In addition, if Bank advises Servicer that the functionality covered by the New
Product Development Request is the subject of a patent or a pending patent application, Servicer
shall not take any action in contravention of Banks actual or pending patent rights (provided that
the foregoing shall not prevent Servicer from challenging any such patent or patent application
based on prior use of the patented item or other legitimate basis). The submission of a New Product
Development Request hereunder shall not be construed as an express or implied grant of any rights
or license in the functionality covered by the request.
12.5. General Restrictions. Neither party nor its Affiliates nor any other Entity
retained by either party in connection with this Agreement shall use the other partys name,
trademark or other intellectual property of the other party or the other partys parent or
Affiliates, including without limitation, General Electric Company, unless such use is approved in
writing by the other party. Servicer agrees that it will not provide to its other customers, nor
use in any way in the course of other engagements, any materials containing Bank Intellectual
Property or Bank Confidential Information, provided that this Section 12.5 shall not in any way
limit Servicers right to use Enhancements to provide services to its other customers. Bank agrees
that it will not provide to customers who are not Bank Clients, nor use in any way in the course of
other engagements, any materials containing Servicer Intellectual Property or Servicer Confidential
Information, provided that the foregoing shall not prevent Bank from providing materials to
Cardholders in connection with a Program.
12.6. Patent Rights. Nothing in this Agreement shall be deemed by implication or
otherwise to be a grant of right or license from a party or any Affiliate of the party to the other
party or its Affiliates or agents in or to any patent or patent application in which such party or
any Affiliate of such party has any right, title or interest.
12.7. Residual Knowledge; Further Rights. Each party shall have the right to use for
any purpose any Residuals from the performance of the Agreement, so long as such Residuals do not
include any Intellectual Property of the other party. Residuals shall mean any
information in intangible form not protected or protectable by copyright, trade secret, patent or
other intellectual property rights, including any ideas, concepts, know-how or techniques contained
therein.
13. CONFIDENTIALITY AND DATA SECURITY
13.1. Confidential Information.
(a) Confidential Information of a party shall mean all information and documentation
of or relating to such party or its business (and with respect to Bank, relating to Bank Clients or
their business) that is obtained in connection with this Agreement, whether or not designated as
confidential. Bank Data shall be the Confidential Information of Bank. All
information related to the Servicer System, Servicer Software, and Documentation shall be
Confidential Information of Servicer.
(b) Confidential Information shall not include: (i) information which is or becomes publicly
available (other than by the party having the obligation of confidentiality) without breach of this
Agreement; (ii) information independently developed by the receiving party without reference to the
Confidential Information of the furnishing party; (iii) information received from a third party,
other than a party involved in providing or obtaining Services hereunder (e.g., merchants,
Cardholders, Bank Clients) not under a confidentiality obligation to the disclosing party; or (iv)
information already in the possession of the receiving party without obligation of confidence at
the time first disclosed by the disclosing party.
(c) The parties acknowledge and agree that the substance of the negotiations of this
Agreement, and the terms of this Agreement are considered the Confidential Information of both
parties.
13.2. General Obligations.
(a) Except as permitted under this Section 13.2, neither party shall use, copy, sell,
transfer, publish, disclose, display, or otherwise make available any of the other partys
Confidential Information except to Permitted Persons as necessary to perform or enforce its
obligations under this Agreement or as required by Applicable Law. Each party shall implement
reasonable security procedures to protect the Confidential Information of the other party, and
shall advise all permitted recipients of the Confidential Information of the other party of these
confidentiality obligations. Permitted Persons shall be: (i) officers, directors or
employees of each such party and its Affiliates who have a need to know of such contents in order
to perform or enforce its obligations under this Agreement; (ii) legal counsel and accountants for
such party or its Affiliates; or (iii) any governmental or regulatory agency if required by
Applicable Law; (iv) any Bank subcontractors, (v) any Servicer subcontractors permitted under the
terms of Section 4.6(a), or (vi) as otherwise approved in writing by the parties ((i) through (vi)
collectively, Permitted Persons).
(b) All such Confidential Information shall be disclosed by a party only to Permitted Parties
who have agreed to: (i) restrict their use and disclosure of the other partys Confidential
Information to the use and disclosure permitted under this Agreement for such party specified in
connection with provision of the Services, (ii) comply with Applicable Law; and (iii) implement and
maintain appropriate administrative, technical and physical safeguards to protect the security,
confidentiality and integrity of the other partys Confidential Information as provided herein.
Servicer will be fully responsible for the conduct of its subcontractors as described in Section
4.6 above and any person who obtains Banks Confidential Information through any Servicer
subcontractor. Bank will be fully responsible for compliance with this Section 13 by any third
parties, as described in Section 4.8, working as Banks subcontractors and any person who obtains
Servicers Confidential Information through any Bank subcontractor.
(c) A party may disclose Confidential Information of the other party if required to do so by
subpoena, court or regulatory order, or other legal process, provided the
party notifies the other party of its receipt of any such process, and reasonably cooperates,
at the other partys expense, with efforts of the disclosing party to prevent or limit disclosure
in response to such process. In addition to the precautions and restrictions in this Section, the
parties agree to comply with the special provisions related to Bank Data set forth in Section 13.3
below.
(d) As soon as reasonably practicable after the termination or expiration of this Agreement,
each party shall return or deliver to the other party or, if agreed to by the disclosing party,
destroy all materials delivered by the disclosing party to recipient party or prepared by recipient
containing any Confidential Information of the disclosing party and, in the event of any agreed
destruction of such information, deliver a certificate signed by an officer of the recipient party
certifying such destruction.
(e) No disclosure by any party of any of its Confidential Information shall constitute a grant
to the recipient party of any interest or right whatsoever in such Confidential Information, which
shall remain the property solely of the disclosing party, except as otherwise expressly provided
for herein. Nothing contained herein shall limit the disclosing partys rights to use its own
Confidential Information in any manner whatsoever.
(f) Notwithstanding any other provision in this Agreement, each party to this Agreement
understands that if it fails to comply with this Section 13, the other party will suffer
irreparable harm, which may not be adequately compensated for by monetary damages alone. Each
party, therefore, agrees that in the event of its breach or threatened breach of this section, the
other party shall be entitled to injunctive and/or other preliminary or equitable relief, without
bond, in addition to any other remedies as provided for in this Agreement.
(g) Servicer shall not store any Bank Data or Bank Confidential Information outside of the
United States without Banks prior written consent, and (ii) Servicer agrees and acknowledges that
any Bank Data or Bank Confidential Information which is stored outside the United States pursuant
to Banks consent shall be subject to the same data protection and security standards that Bank
imposes on third parties in the United States with respect to Bank Data and/or Bank Confidential
Information.
13.3. Information Security. Servicer shall be responsible for establishing and
maintaining an information security program to protect the security, confidentiality and integrity
of Bank Data as may be appropriate to meet the objectives of the Gramm-Leach-Bliley Act and the
regulations and guidelines promulgated thereunder (the GLB Act) with respect to (i)
ensuring the security and confidentiality of Bank Data, (ii) protecting against any anticipated
threats or hazards to the security or integrity of Bank Data, and (iii) protecting against
unauthorized access to or use of Bank Data that could result in substantial harm or inconvenience
to Bank, Cardholders or any Bank Clients. Bank shall be responsible for maintaining security for
its own systems, servers, and communications links.
13.4. Loss of Information. In the event of any disclosure or loss of, or inability to
account for, any Confidential Information of a party, the other party will promptly (i) notify the
such party upon becoming aware thereof; (ii) take such actions as may be necessary or reasonably
requested by such party to minimize the violation, and (iii) cooperate in all
reasonable respects with such party to minimize the violation and any damage resulting
therefrom.
13.5. Data Security. In addition to all the provisions of this Article 13, the
following additional provisions shall apply to the security of Bank Data:
(i) Servicer will comply with its then-current security policies and
procedures, and its security policies and procedures shall comply with laws and
regulations applicable to Servicer, to financial institutions generally, and to
financial institutions third party processors generally.
(ii) If, at any point during the investigation of a breach of security,
Servicers information security department determines that Bank is impacted,
Servicer will promptly notify Banks designated point of contact. Timing of
notification may vary depending on the situation, but in no event will exceed 48
hours after discovery.
(iii) Servicer will provide relevant information to Bank and will work with
Bank to minimize any adverse effects of any such breach, and Servicer will bear the
expense of compliance with any legal requirements (such as notices to Cardholders or
customers) associated with the breach, and any efforts taken to mitigate or resolve
such effects, which shall be mutually agreed between Servicer and Bank.
(iv) Servicer will ensure that its subcontractor TSYS (or any successor
subcontractor) will include testing of its security policies and procedures in its
annual SAS 70 audit, as described in Section 14.1.
(v) Servicer will safeguard any Bank inventory (such as Card plastic) in its
possession or under its control or the control of its subcontractors in accordance
with Networks and Banks security requirements.
(vi) Servicer will ensure that all Bank Data is encrypted during any period of
transmission using prudent, industry accepted encryption methodology.
13.6. Publicity. Neither party may refer to or name the other party directly or
indirectly in any press release, public announcement, public disclosure, or promotional or
marketing materials without the other partys prior written consent.
14. AUDITS
14.1. SAS 70 Audits.
(a) Annually during the Term, Servicer shall cause TSYS (or any successor subcontractor) to
retain an independent auditor (each, an Third Party Auditor) to perform an audit or
series of audits, each of which audit(s) shall conform to the American Institute of Certified
Public Accountants Statements or Auditing Standards No. 70 Type II (such audit(s), together with
the audit referred to in subsection (b) below, referred to herein collectively as the
SAS 70) or any successor or substitute statement adopted by the American Institute
of Certified Public Accountants, of the control activities and processes maintained by TSYS (or any
successor subcontractor) to provide the services then being provided by it in connection with this
Agreement.
(b) On the Effective Date, Servicer shall provide Bank a copy of the SAS 70 report resulting
from the most recent SAS 70 audit conducted with respect to TSYS (or any successor subcontractor),
and shall thereafter promptly after receipt of each SAS 70 report resulting from an annual SAS 70
audit with respect to TSYS (or any successor subcontractor) provide Bank a copy of such report.
Servicer will also update Bank on issues of concern identified in each SAS 70 audit of TSYS (or any
successor subcontractor), and will keep Bank updated on progress towards resolution.
(c) Bank may ask questions of Servicer concerning the SAS 70 audits and the SAS 70 reports
provided under this section, which Servicer shall promptly investigate and answer. Servicer will
discuss and resolve with TSYS (or any successor subcontractor) any areas of concern raised by Bank.
(d) At all times during the Term each Third Party Auditor shall be a nationally (United
States) recognized auditing firm.
14.2. Regulatory Audits and Bank Reviews.
(a) If any governmental or regulatory agency or other entity having jurisdiction over Bank
lawfully requires, in accordance with authority granted to such entity, that it and/or Bank be
permitted to review or audit the Services then being provided by Servicer or information concerning
Bank held by Servicer under this Agreement, then Servicer, upon reasonable advance notice from Bank
(to the extent Bank is able or permitted to provide such notice) shall allow such governmental or
regulatory agency or other entity or Bank, as the case may be, to conduct the required audit.
(b) Upon Banks request, Servicer will provide to Bank and its representatives who have agreed
in writing to the obligations in this Agreement imposed on Bank with respect to Confidential
Information of Servicer, reasonable access to facilities and operations of Servicer and its agents,
and copies of such Bank-related records held by or under the control of Servicer, as are reasonably
necessary for the purpose of reviewing Servicers compliance with its obligations under this
Agreement, and the accuracy of invoices and/or any amounts due or paid between the parties with
respect to this Agreement; provided that: (i) such audits are conducted in a manner that
endeavors to minimize any material disruption to the business of Servicer; (ii) Bank, or the party
conducting such audit on Banks behalf, shall provide Bank not less than ten (10) Business Days
prior written notice of such audit or such shorter notice period as may be necessary under the
circumstances as reasonably determined by Bank; (iii) no books or records are removed from their
usual place of keeping unless authorized in writing by Servicer; and (iv) the audit itself and
Banks associated expenses shall be paid for by Bank. If such a review of amounts due or paid
between the parties herein uncovers overcharges or underpayments by a party, that party will
immediately refund the overcharge and/or pay the amount of the underpayment plus interest thereon
at the rate of five-percent (5%) annually, imposed from the
date of the payment of the overcharge or the date the underpayment was due, as applicable,
through the payment date.
15. DISASTER RECOVERY
15.1. Disaster Recovery Plan.
(a) Servicer shall be responsible for the implementation, maintenance, testing and execution
of a technology disaster recovery and business continuity plan for the Services (the
TBCP). Servicer shall provide Bank a summary of the then-current TBCP each Contract Year,
and upon Banks request. Servicer shall update the TBCP no less often than annually and as
otherwise necessary and appropriate to remain current with the environments covered by the plan.
This obligation shall include contracting with third-party disaster recovery and hot site service
vendors, if a hot site vendor strategy is used by Servicer. Servicers responsibilities with
respect to the TBCP shall include the following:
(b) Servicer shall provide Bank with prior written notice of any changes to the TBCP. Among
other things, the TBCP shall: (i) list the time criteria for restoring the Servicer System and
other Service environments and transporting data from off-site storage facilities to the applicable
disaster recovery facilities; and (ii) provide for the recovery of mission critical Service
capabilities and the Servicer System within the time frames provided in the TBCP.
(c) Servicer shall test the TBCP at least one (1) time per calendar year. Testing activities
will include the following: (i) performing the test at the business recovery center; (ii)
permitting Bank to observe and/or to participate in such tests, and reviewing the Bank Data
following restoration; (iii) providing Bank with a written report of the test results; and (iv)
performing problem resolution of unsuccessful test components in a timely manner.
(d) Servicer shall periodically identify opportunities for improvement and efficiencies in
business continuity and disaster recovery functions.
(e) Servicer shall ensure that the TBCP enhances and complements the effectiveness of
Servicers technology business continuity/disaster recovery capabilities. Servicer shall cooperate
with Bank in integrating the parties respective technology business continuity and disaster
recovery plans, and shall be responsible for all reasonable expenses associated with such
integration.
(f) If a disaster or business interruption affects the Services, Servicer shall provide
technology business continuity and recovery functions in accordance with the TBCP. Such functions
shall include the following:
(i) Declaring a disaster in accordance with Servicers reasonable recovery
activation criteria. Servicer shall promptly notify Bank of a declared disaster in
accordance with Servicers documented Bank communications procedures.
(ii) Providing a single point-of-contact for technology business continuity
related communications and activities.
(iii) Maintaining communications with Bank as to the status of the disaster and
the progress of the restoration process.
(iv) Assuming responsibility for the Services and facilities at the business
continuity and disaster recovery facilities.
(v) Cooperating with Bank in resolving any: (A) business continuity or disaster
recovery issues relating to the Services, (B) Bank responsibilities associated with
the Services, or (C) impacts on Banks operating environment.
16. OWNERSHIP OF PROGRAM
16.1. Ownership of Program. Bank shall be the sole and exclusive owner of the Program
under which Bank issues Cards. Servicers rights with respect to the Program and the participants
in it shall be limited to the right to provide Services on the express terms and conditions set
forth in this Agreement. Bank shall be entitled to all Program Revenue and Servicers payment
rights shall be limited to receipt of the Servicing Fee as expressly provided herein.
16.2. Relationships with Bank Clients.
(a) Except as set forth in Section 16.3 below, Servicer acknowledges and agrees that it shall
have no interest or rights with respect to Banks relationship with Bank Clients. Subject to
Section 16.2(d) below, Bank, in its sole discretion, shall be entitled to determine all of the
terms of Banks relationship with any Bank Client and whether to enter into, modify or terminate
any such relationship.
(b) Servicer will not enter into any relationship or participate in any arrangement with a
Bank Client that in any way competes or may compete with any of the following products or services
of Bank or any of its Affiliates without the prior written consent of Bank, which may be withheld
in Banks sole and absolute discretion: (i) any then existing product or service, (ii) any product
or service then under development, or (iii) any product or service for which Bank or any of its
Affiliates has developed a financial proposal for such Bank Client.
(c) The limitations of Sections 16.2(b) shall apply with respect to a Bank Client during the
term of the Schedule to this Agreement that describes the Program provided to such Bank Client.
(d) Bank will not agree to an amendment to the provisions of a Bank Client Agreement on
exclusivity or the fees charged by Bank or Bank Client on Cards provided to Customers of Bank
Client, without Servicers prior written consent, which consent shall not be unreasonably withheld
or delayed.
(e) If, with respect to any Bank Client which is also a Bank Customer but not also a Green Dot
Customer:
(i) Servicer (A) materially breaches Service Level 1 (Authorizations), 3 (Call
Response Timeliness), or 4 (Call Abandonment), (B) discloses nonpublic personal
information of Cardholders as described in Section 8.1(h), (C) violates Applicable
Law (other than as a result of Servicer following the compliance procedures
developed and modified by Bank pursuant to Section 7.1(a)) or (D) materially fails
to settle cardholder funds with Bank (each of (A) through (D), a Major
Breach), and
(ii) such Major Breach causes both a termination of this Agreement or the
applicable Program schedule and a termination of the Bank-Bank Client Agreement with
such Bank Client (the Servicer Bank Client Termination), and,
(iii) Servicer enters into an arrangement with such Bank Client for a
replacement or successor private label prepaid card program (the New Green Dot
Program Agreement) within six (6) months after the Servicer Bank Client
Termination; then,
(iv) Servicer shall pay to Bank, for the initial term of the New Green Dot
Program Agreement the Actual Bank Program Revenue (as such term may be defined in
the applicable Bank Client Fee Schedule) that it would have received under such
applicable Bank Client Fee Schedule if this Agreement or the applicable Program
Schedule had not been terminated; provided, however, that if the
initial term of the New Green Dot Program Agreement is less than two (2) years, then
Servicer shall pay to Bank the amount that Bank would have received under this
section 16.2(e)(iv) if the initial term of the New Green Dot Program Agreement were
two (2) years.
(f) If, with respect to any Bank Client which is also a Green Dot Customer but not also a Bank
Customer:
(i) Bank (A) materially breaches Service Level 8.1 (Data Transmissions From
Bank Client to Servicer) or 8.2 (Data Transmissions From Bank to Bank Client POS
Location), (B) discloses nonpublic personal information of Cardholders as
described in Section 8.3(f), (C) violates Applicable Law or (D) materially fails to
settle cardholder funds with Servicer (each of (A) through (D), a Major
Breach), and
(ii) such Major Breach causes both a termination of this Agreement or the
applicable Program schedule and a termination of the Bank-Bank Client Agreement or
Servicers agreement with such Bank Client (the Servicer Bank Client
Termination), then,
(iii) Bank shall not solicit such Bank Client for a prepaid card program during
the remainder of what would have been the term of Banks or Servicers agreement
with such Bank Client.
16.3. Green Dot Merchant Arrangements.
(a) Notwithstanding Section 16.2, Bank and Servicer may agree to jointly solicit a Bank Client
for an arrangement (a Green Dot Merchant Arrangement) in which the Bank Client sells
prepaid cards marketed under the Green Dot name (GD Cards), sells reload packs (GD
Reload Packs) and/or conducts point of sale, swipe and go reload transactions (POS
Reloads) by which individuals may load prepaid cards (GD Reloads) and pay payees
participating in the Green Dot Financial Network (GD Network). The terms and conditions
of any such Green Dot Merchant Arrangement shall be mutually agreeable to Bank, Bank Client and
Servicer.
(b) The parties acknowledge that the term GD Reloads includes reload packs in the GD Network
that are sold by a Bank Client to a Cardholder to whom Bank has issued a Card and/or POS Reloads to
Cards issued by Bank. Except as expressly provided in this Agreement, the rights and obligations of
Servicer with regard to a Bank Client conducting GD Reload transactions as a merchant participating
in the GD Network, whether any such GD Reload involves a Card issued by Bank or a card not issued
by Bank, shall be established by the agreement between Servicer and Bank Client with respect to the
Green Dot Merchant Arrangement.
(c) If Servicer enters into a Green Dot Merchant Arrangement with a Bank Client as
contemplated by subsection (a), Bank may serve in the limited capacity as intermediary for
transmitting between the Bank Client and Servicer: (i) data regarding sales of GD Cards or GD
Reloads (GD Transaction Data), and (ii) funds relating to such transactions (GD
Transaction Funds). Such transmission of GD Transaction Pack Data and GD Transaction Funds
(the Intermediary Services) shall be integrated with transmission between Bank and
Servicer of data and funds relating to sales and loads of Cards issued by Bank in a manner mutually
agreed upon by the parties to reduce administrative burdens on the Bank Client. Except as expressly
provided in this Agreement, Banks sole obligation with respect to a Bank Clients participation in
any sale of GD Cards or GD Reloads Packs involving a Bank Client, and any Green Dot Merchant
Arrangement, shall be to transmit GD Transaction Data and GD Transaction Funds between the Bank
Client and Servicer in an accurate, timely and complete manner in accordance with the provisions of
this Agreement.
(d) If Bank agrees to provide Intermediary Services with respect to a Bank Client, the
Description of Services Schedule for the relevant Program shall indicate such agreement and whether
the arrangement involves the sale of GD Reload Packs and/or POS Reloads. However, Bank reserves the
right to cease providing Intermediary Services with respect to a Bank Client upon written notice to
Servicer if Bank, in its reasonable discretion, determines that continuation of providing such
Intermediary Services presents an unacceptable risk of material financial loss or material adverse
consequences to Banks relationship with its Bank Client, with such materiality determined in
relationship to the size of the Program.
(e) Bank shall be responsible for transmitting GD Transaction Data in an accurate, timely and
complete manner in accordance with the terms of the Green Dot Merchant Arrangement, but Bank shall
not be responsible for the accuracy or completeness of GD Transaction Data received from a Bank
Client or Servicer or determination of amounts payable between a Bank Client and Servicer with
respect to GD Transaction Funds. In addition, notwithstanding anything in this Agreement, Servicer
shall bear the entire risk of non-
performance by a Bank Client of its obligations to Servicer with respect to a Green Dot
Merchant Arrangement, including with respect to failure by a Bank Client to pay amounts owing to
Servicer or failure by a Bank Client to comply with Applicable Law, and Bank shall not have any
such risk or liability for any such failure. Servicer will indemnify Bank in accordance with the
provisions of Section 10.2 for any Indemnified Losses incurred as a result of any act or omission
of Servicer or its agents in connection with a Green Dot Merchant Arrangement.
16.4. Relationships with Cardholders. Servicer acknowledges and agrees that it shall
have no interest or rights with respect to Banks relationship with Cardholders. Bank shall be
entitled to determine all of the terms of the Cardholder Agreements and whether to issue, amend, or
cancel its relationship with the Cardholder; provided, however, that Bank shall provide notice to
Servicer of any change made by Bank to any Cardholder Agreements at least ninety (90) days prior to
the effective date of any such change, and Servicer shall have ten (10) business days to review and
comment on the change. Servicer shall not be liable for any damages resulting from Banks failure
to advise Servicer of any change made by Bank to a Cardholder Agreement as required under this
Section. Servicer shall not use any information obtained in providing Services to solicit
Cardholders or applicants for Cards for any goods or services, including any prepaid cards or other
financial services. Notwithstanding the foregoing, Bank agrees not to (a) offer a Cardholder an
upgrade Card under an arrangement with a third party without the prior written consent of Servicer,
or (b) cross-sell additional products or services to Cardholders that can reasonably be expected to
have a material adverse impact on the costs incurred by, or the economic return to, Servicer with
respect to providing the Services.
16.5. Relationship with Bank. Bank appoints Servicer as Banks representative or
agent for the limited and sole purpose of rendering the marketing, solicitation, sales,
distribution and other Services as set forth in this Agreement. In connection with this
appointment, Bank and Servicer agree to the following:
(a) Servicer acknowledges Banks right to monitor and review the activities Servicer performs
for Bank hereunder;
(b) Servicer acknowledges the statutory authority of Banks regulator, the Office of Thrift
Supervision (OTS) to regulate and examine and take an enforcement action against the
Servicer with respect to the activities performed by Servicer as agent or representative of the
Bank;
(c) Servicer acknowledges that Bank has provided the Servicer with information and training
designed to insure that Servicer will be adequately educated about the Banks products and services
offered in connection with this Agreement, including the distinctions between insured and
non-insured products, and relevant law that may apply to the marketing, solicitation and customer
service activities instituted of behalf of Bank hereunder;
(d) Servicer acknowledges that Bank will review and update the training material on an annual
basis and ensure that Servicer receives training as needed; training records will be made available
for review by OTS examiners;
(e) Servicer acknowledges that Bank must adopt a detailed compliance program to ensure
adequate monitoring, supervision and control over the Servicer and the activities the Servicer
performs on behalf of the Bank. Such oversight includes ensuring that Servicers own anti-money
laundering compliance programs are detailed, thorough, and implemented accurately and fully;
(f) Servicer acknowledges that Bank will undertake periodic reviews of the compliance program
conducted under the auspices of the Banks compliance officer to determine if Servicer is operating
in compliance with the Banks established policies and procedures regarding the marketing,
solicitation, customer service, or other activities related to the Banks authorized banking
products or services;
(g) Servicer acknowledges that Bank will institute a system for tracking and resolving
consumer complaints involving Cards and Programs hereunder in a timely manner and will provide an
annual report regarding Cardholder and other consumer complaints and their resolution to the Banks
board of directors;
(h) Servicer acknowledges that a review and approval process will be undertaken by Bank for
all Card and Program disclosures, advertising, and other promotional material;
(i) Servicer acknowledges that the Bank and Program Manager are both subject to control and
supervision by the appropriate OTS Regional Office or OTS Headquarters. This control and
supervision includes, but is not limited to, the ability to require that Bank obtain OTSs approval
(or non-objection) before entering into a contractual arrangement with Servicer and the right of
the OTS to approve specific contractual language;
(j) Servicer acknowledges that the OTS may require both Bank and the Servicer to submit
periodic reports to OTS;
(k) Servicer acknowledges that the OTS may require the Bank to modify or terminate its
relationship with the Servicer at any time; and
(l) The OTS may institute any other requirements or conditions that the OTS deems appropriate
for that particular.
17. MISCELLANEOUS PROVISIONS
17.1. Governing Law. The parties acknowledge that Bank, as a federally chartered
saving bank, is regulated by the Office of Thrift Supervision, and is therefore subject to Federal
law, and entitled to preemption from state laws to the fullest extent permitted by law. In any
matters not so preempted (if any), the validity, construction and interpretation of this Agreement
and the rights and duties of the parties hereto shall be governed by the internal laws of the State
of Utah, excluding its principles of conflict of laws.
17.2. Entire Agreement; Amendments. This Agreement, and the exhibits and schedules
hereto, constitute the entire agreement between Servicer and Bank with respect to the subject
matter hereof. There are no restrictions, promises, warranties, covenants or undertakings
other than those expressly set forth herein and therein. This Agreement supersedes all prior
negotiations, agreements, and undertakings between the parties with respect to such matter. This
Agreement, and the exhibits and schedules hereto, may be amended only by an instrument in writing
executed by the parties or their permitted assignees. In the event of any conflict between the
terms of this Agreement and the terms of that certain Prepaid Card Program Agreement dated October
20, 2006 by and between Bank, Servicer, Wal-Mart Stores, Inc. and certain of its Affiliates, the
terms of this Agreement shall control.
17.3. Relationship of Parties. Except as provided in Section 16.4 above, the
performance by Servicer of its duties and obligations under this Agreement shall be that of an
independent contractor and nothing contained in this Agreement shall create or imply an agency
relationship between Bank and Servicer, nor shall this Agreement be deemed to constitute a joint
venture or partnership between Bank and Servicer.
17.4. Assignment. No Party may assign its respective rights and obligations under
this Agreement without the prior written consent of the other Party, provided that a Party may
assign all or a portion of its rights and obligations under this Agreement to an Affiliate of the
assigning Party without the prior written consent of the other Party, including assignments to such
an Affiliate in connection with a sale, exchange or transfer of all or substantially all of such
Partys business and assets or any other form of business combination of the assigning Party with
or into its Affiliate; provided that (i) no such assignment shall release the assigning Party from
its obligations hereunder, (ii) notwithstanding the foregoing, Servicer may assign this Agreement
upon not less than twenty (20) days advance written notice to Bank, but without consent of Bank,
so long as such assignment is in connection with the sale of all or substantially all of its assets
and does not constitute a Prohibited Change of Control.
17.5. Notices. Except as otherwise specified in the Agreement, all notices, requests,
approvals, consents and other communications required or permitted under this Agreement shall be in
writing and shall be personally delivered or sent by (i) first class U.S. mail, registered or
certified, return receipt requested, postage pre-paid; or (ii) U.S. express mail, or other, similar
overnight courier service to the address specified below. Notices shall be deemed given on the day
actually received by the party to whom the notice is addressed.
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In the case of Bank:
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GE Money Bank |
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4246 South Riverboat Road, Suite 200 |
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Salt Lake City, Utah 84123 |
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Attn: President |
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With a copy to:
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GE Capital Corporation, Consumer Finance U.S. |
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and Canada Division |
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777 Long Ridge Road |
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Stamford, CT. 06902-1250 |
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Attn: General Counsel |
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In the case of Servicer:
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Green Dot Corporation |
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605 East Huntington Drive, Suite 205 |
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Monrovia, California 91016 |
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Attn: Chief Executive Officer |
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With a copy to:
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Green Dot Corporation |
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605 East Huntington Drive, Suite 205 |
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Monrovia, California 91016 |
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Attn: General Counsel |
17.6. Waiver. No delay or omission by either party to exercise any right or power it
has under this Agreement shall impair or be construed as a waiver of such right or power. A waiver
by any party of any breach or covenant shall not be construed to be a waiver of any succeeding
breach or any other covenant. All waivers must be in writing and signed by the party waiving its
rights.
17.7. Severability. If any provision of this Agreement is held by court or arbitrator
of competent jurisdiction to be contrary to law, then the remaining provisions of this Agreement
will remain in full force and effect.
17.8. Survival. This Section, and Section 4.3(c), Article 5, Section 6.5, Articles 9,
10, 12, 13, Section 14.2, Section 16.1. 16.2, 16.4, and Articles 17 and 18 shall survive the
expiration or earlier termination of this Agreement for any reason.
17.9. No Third Party Beneficiaries. Each party intends that this Agreement shall not
benefit, or create any right or cause of action in or on behalf of, any person or entity other than
Bank, Banks Affiliates receiving the Services under this Agreement, and Servicer.
17.10. Force Majeure. Notwithstanding any provision contained in this Agreement,
neither party shall be liable to the other for any default or delay in performance of its
obligations under this Agreement if and to the extent such default or delay is caused, directly or
indirectly, by revolution or other civil disorders; wars; acts of enemies; strikes; labor disputes;
fires; floods; acts of God; federal, state or municipal action; or, without limiting the foregoing,
any other causes not within its reasonable control, and which by the exercise of reasonable
diligence or precaution it is unable to prevent, whether of the class of causes hereinbefore
enumerated or not. This clause shall not apply to matters pre-dating the force majeure event or
condition. The party suffering a force majeure must notify the other party as soon as possible
after becoming aware of the force majeure. In the event of a force majeure, the non-performing
party must use reasonable commercial efforts to provide or resume performance as quickly as
possible, via use of alternative sources, workarounds or other means (including in the case of
Servicer, activating disaster recovery plans as provided for hereunder). Additionally, the party
who is not the non-performing party shall be entitled to pursue other means of obtaining substitute
performance, and the non-performing party will provide reasonable assistance to facilitate
substitute performance. Bank shall not be obligated to pay for Services during any time period
under which the Services have been suspended. If a force majeure event interferes in a material
respect with critical functions (e.g., issuing Cards, loading value, processing transactions)
involved in providing the Services for longer than five (5) days, then Bank shall be entitled in
its sole discretion to terminate this Agreement without further obligation of any kind to Servicer.
Notwithstanding the foregoing, Bank may not terminate this Agreement by reason of force
majeure after the force majeure situation has been resolved, Services have resumed normally,
and the Service Levels are once again being achieved.
17.11. Negotiated Agreement. Servicer and Bank each acknowledge that the limitations
and exclusions contained in this Agreement have been the subject of active and complete negotiation
between the parties and represent the parties voluntary agreement based upon the level of risk to
Bank and Servicer associated with their respective obligations under this Agreement and the
payments to be made to Servicer and the charges to be incurred by Servicer pursuant to this
Agreement. The parties agree that the terms and conditions of this Agreement shall not be construed
in favor of or against any party by reason of the extent to which any party or its professional
advisors participated in the preparation of this document.
17.12. Waiver of Jury Trial. Each of Bank and Servicer hereby knowingly, voluntarily
and intentionally waives any and all rights it may have to a trial by jury in respect of any
litigation based on, or arising out of, under, or in connection with, this Agreement or any course
of conduct, course of dealing, statements (whether verbal or written), or actions of Servicer or
Bank, regardless of the nature of the claim or form of action, contract or tort, including
negligence.
17.13. Financial Information. Servicer will provide to Bank annually, as soon as they
are available, but no later than one-hundred and twenty (120) days after the end of each fiscal
year, a copy of its audited financial statements and annual report addressing Servicers
performance, together with such other financial information as Servicer has available and that Bank
may reasonably request to prove Servicers satisfaction of the financial requirements set forth in
this Agreement. In addition, Servicer will provide to Bank quarterly, within thirty (30) days after
the end of each fiscal quarter, a copy of its quarterly and year-to-date financial statements
prepared on a management accounting basis and certified by Servicers chief financial officer.
Servicer shall subsequently provide to Bank a letter from Servicers chief financial officer
confirming that the presentation of the quarterly and year-to-date financial statements was
accurate once GAAP basis financial statements are available.
18. DISPUTE RESOLUTION
Any dispute between the parties arising out of or relating to this Agreement (including the
interpretation of any provision of this Agreement, the performance by a party, or any licensing
agreement or patent related to this Agreement) shall be resolved as provided in this Article 18.
(a) Informal Dispute Resolution. Subject to the other Sections of this Article 18,
the parties initially shall attempt to resolve their dispute informally, in accordance with the
following:
(b) Upon the written notice by a party to the other party of a dispute (Dispute
Notice), each party shall appoint a designated representative, whose task it will be to meet
for the purpose of endeavoring to resolve such dispute.
(c) The designated representatives shall meet as often as the parties reasonably deem
necessary in order to gather and furnish to the other all information with respect
to the matter in issue which the parties believe to be appropriate and germane in connection
with its resolution. The representatives shall discuss the problem and attempt to resolve the
dispute without the necessity of any formal proceeding. Meetings will be held at a location
mutually acceptable to the parties.
(d) During the course of discussion, all reasonable requests made by a party to the other for
non-privileged information, reasonably related to this Agreement, shall be honored in order that a
party may be fully advised of the other partys position.
(e) The specific format for the discussions shall be left to the discretion of the designated
representatives.
18.2. Litigation and Injunctive Relief.
(a) The only circumstance in which disputes between Bank and Servicer will not automatically
be subject to informal dispute resolution is where: (i) a party makes a good faith determination
that amicable resolution through continued negotiation of the matter does not appear likely; (ii)
sixty (60) days have elapsed from the date the Dispute Notice was received by the other party
without the dispute having been resolved; (iii) commencement of litigation is deemed appropriate by
a party to avoid the expiration of an applicable limitations period or to preserve a superior
position with respect to other creditors, or a party makes a good faith determination that a breach
of the terms of this Agreement by the other party is such that a temporary restraining order or
other injunctive relief is necessary or (iv) a party exercises its rights pursuant to Section
13.2(f) of this Agreement.
(b) Except as specifically stated otherwise in this Agreement, nothing in this Agreement shall
be deemed to prevent either party from bringing infringement actions under the patent laws of the
United States or availing itself of such procedures as are available through the United States
Patent and Trademark Office. For the avoidance of doubt, the parties acknowledge that either party
may seek immediate injunctive relief for the infringement of any of the other partys patents.
18.3. Continued Performance. Each of Servicer and Bank shall continue performing its
obligations under this Agreement while any dispute is being resolved except to the extent the issue
in dispute precludes performance. Disputes over payment will not be deemed to preclude performance.
19. DEFINITIONS
Affiliate shall mean, with respect to a party, any Entity at any time Controlling,
Controlled by or under common Control with, such party.
Agreement shall mean this agreement, all schedules and exhibits attached hereto, any
future amendments to any of them, and any future Statements of Work, schedules and exhibits added
hereto by mutual agreement.
Applicable Law means any and all federal, state, local or other law, regulation,
rule, code or ordinance and all other applicable judicial administrative judgments, orders, or
decrees to which Servicer and/or Bank is subject, including without limitation, any such laws,
rules or regulations applicable to Cards, Cardholder Fund Accounts, any Program, financial
institutions and their third party processors including, without limitation, the Privacy
Regulations, and the GLB Act.
Authorization(s) shall mean any domestic or foreign, federal, state, local or other
governmental or other quasi-governmental consent, license, permit, grant, authorization or
approval, including, but not limited to, any consent, license, permit, grant, authorization or
approval of any governmental entity, used in, or necessary for (i) Servicers performance of the
Services or (ii) Banks conduct of its business, as it relates to the Services, as conducted by
Bank.
Bank shall mean GE Money Bank, a federal savings bank.
Bank Assumed Expenses means the expenses identified as such in a Fee Schedule.
Bank-Bank Client Agreement has the meaning given in Section 8.2(b).
Bank Client shall mean a retailer or other company (other than a Network or
Servicer) whose marks or logos appear on Cards issued by Bank and that assists Bank in promotion of
the Cards in connection with a Program.
Bank Client Reload has the meaning given in Section 4.12(c).
Bank Client Reload Data has the meaning given in Section 1 of Schedule 1-F.
Bank Client Settlement Statement has the meaning given in Section 2 of Schedule 1-F.
Bank Customer means any Person with respect to which Bank issues private label or
co-branded credit cards as part of a private label or co-branded credit card program between Bank
and such Person as of the day before such Person becomes a Bank Client.
Bank Data means any and all data and information of any kind or nature about Bank
Clients, suppliers, business partners or Cardholders (including without limitation, personal
information, Transaction information, payment information and prepaid card and bank account
numbers) which is transmitted to Servicer by Bank, a Bank Client or Cardholders, or which is
received or developed by Servicer in the course of providing the Services.
Bank Designee has the meaning given in Section 9.2.
Bank Indemnitee has the meaning given in Section 10.4.
Bank Intellectual Property has the meaning given in Section 12.2
Bankruptcy Code has the meaning given in Section 8.1.
Business Days shall be Mondays through Fridays except holidays recognized by the
Federal Reserve Board of Chicago.
Card shall mean a debit card, prepaid card, stored value card or other payment card
issued by Bank where funds are provided to Bank or its agent prior to Banks issuance of the Card.
Cardholder means (i) an Entity to which Bank issues a Card, or (ii) an Entity who
uses a Card to make a transaction.
Cardholder Agreement means the agreement between Bank and Cardholder to whom the
Bank issues the Card governing the terms and conditions applicable to the use of the Card and all
disclosures associated therewith.
Change of Control means any event or series of events by which any Person (or
Persons acting in concert), other than an Affiliate of the Person, shall acquire Control of another
Person.
Commencement Date means the date that the first Program is launched under this
Agreement with a Bank Client.
Confidential Information has the meaning given in Article 13 hereto.
Contract Year shall mean successive periods of twelve months, the first of which
(being slightly longer than twelve (12) months) shall commence on the Commencement Date and
terminate on the last day of the month in which the first anniversary of the Commencement Date
occurs.
Control shall mean the direct or indirect ownership of over 50% of the capital stock
(or other ownership interest, if not a corporation) of any Person or the possession, directly or
indirectly, of the power to direct the management and policies of such Person by ownership of
voting securities, by contract or otherwise. Controlling shall mean having Control of any Person
and Controlled shall mean being the subject of Control by another Person.
Dispute Notice has the meaning given in Section 18.1.
Documentation shall mean Servicers standard user instructions, and Servicers
policies and procedures relating to the Services, including user guides, tutorials, on-screen help,
and operating procedures, as provided to Bank in written or electronic form.
Effective Date shall mean the date so defined on the first page of this Agreement.
Effective Date of Termination shall mean the date in which this Agreement expires or
terminates following a notice of non-renewal or termination; the term shall include any date of
expiration or termination extended pursuant to Section 9.1.
Entity shall mean an individual or a corporation, partnership, sole proprietorship,
limited liability company, joint venture or other form of organization, and includes the parties
hereto.
GD Cards has the meaning given in Section 16.3(a).
GD Network has the meaning given in Section 16.3(a).
GD Reload has the meaning given in Section 16.3(a).
GD Reload Packs has the meaning given in Section 16.3(a).
GD Transaction Data has the meaning given in Section 16.3(c).
GD Transaction Funds has the meaning given in Section 16.3(c).
Green Dot Customer means any Person with respect to which Servicer has a prepaid
card relationship as of the day before such Person becomes a Bank Client.
Green Dot Merchant Arrangement has the meaning give in Section 16.3(a).
Holding Party has the meaning given in Section 9.2.
Indemnified Losses shall mean any and all losses, liabilities, costs, and expenses
(including, without limitation, reasonable attorneys fees and expenses, reasonable out- of-pocket
costs, interest and penalties), settlements, equitable relief, judgments, damages (including,
without limitation, liquidated, special, consequential, punitive and exemplary damages), claims
(including, without limitation, counter and cross-claims, and allegations whether or not proven)
demands, offsets, defenses, actions, or proceedings by whomsoever asserted.
Implementation Plan has the meaning given in Section 3.1.
include or including shall mean without limitation.
Intellectual Property shall mean any and all know-how, inventions, patents,
copyrights, models, designs, trademarks, trade dress, trade secrets, know-how, test results,
knowledge, techniques, discoveries, compilations, regulatory filings, or other information (whether
or not patentable and whether or not in tangible or intangible form), and any other industrial or
proprietary rights, and any documentation relating thereto, and any and all applications for any of
the forgoing, whether or not registered as of the effective date or at any later date.
Intermediary Services has the meaning given in Section 16.3(c).
Key Personnel has the meaning given in Section 4.4(b).
Net Network Settlement has the meaning given under Section 4.12(b).
Net Load Settlement has the meaning given under Section 4.12(d).
Network shall mean an electronic payment network that operates under a common name
and through which financial institutions are able to authorize, route, process and settle
Transactions (e.g., MasterCard and Visa), provided, however, that the term shall not include the GD
Network.
Network Rules has the meaning given in Section 7.3.
New Product Development Request has the meaning given in Section 12.4.
Network Agreement means that certain Network Membership Agreement dated as of the
Effective Date by and between Bank and Servicer.
Other Expenses shall mean (a) any fees charged by a Network for any purpose in
connection with Cards issued by Bank, including interchange fees, fees related to registration of
Servicer, and Network assessments charged to Bank, (b) any losses suffered by Bank with respect to
authorization failures, Card inventory losses such as those attributable to Card theft, loss or
damage, or Transaction losses associated with a Card, including losses associated with Cardholder
fraud, and under floor limit processing, other than any of the foregoing attributable to the
willful misconduct of Bank employees, and (c) any expense, fee or cost incurred by Servicer on
Banks behalf in providing the Services required under this Agreement, and (d) all expenses, fees
and costs incurred with regard to Banks obligation to provide the Program to the Bank Client,
other than Bank Assumed Expenses. Any losses suffered by Bank shall be due and payable by Servicer
to Bank when suffered.
Permitted Persons has the meaning given in Section 13.2(a).
Person means and includes any individual, partnership, joint venture, corporation,
trust, unincorporated organization or government or any department or agency thereof.
POS Reload has the meaning given in Section 16.3(a).
Privacy Regulations shall mean the regulations promulgated under Section 504 of the
Gramm-Leach-Bliley Act, Pub. L. 106-102, as such regulations may be amended from time to time.
Private Label Debit Card has the meaning given in Section 16(f).
Program Change Notice has the meaning given in Section 14.13.
Program Revenue means all income derived by Bank from a Cardholders acquisition or
use of, or maintenance of funds with respect to, a Card issued pursuant to a Program.
Prohibited Change of Control means any Change in Control with respect to Servicer,
or any transaction in which a Person acquires all or substantially all of Servicers
assets, if the Person that acquires Control of Servicer, or all or substantially all of Servicers
assets, either: (a) is not at least as financially sound as Servicer and/or not at least as capable
of meeting the obligations of Servicer under this Agreement as Servicer; (b) is insolvent or will
become insolvent as a result of such acquisition; (c) in the commercially reasonable judgment of
Bank, would cause harm to the goodwill or reputation of Bank or a Bank Client or the Bank or a Bank
Client name or brand; (d) is in the business of operating general merchandise retail sales outlets
or providing consumer financial services; or (e) has been engaged in material litigation with a
Bank or a Bank Client in the past ten (10) years or there has been the threat of such material
litigation. For purposes of clarification, an initial public offering by Servicer, or an internal
reorganization among Affiliates shall not, by itself, be considered a Prohibited Change of
Control hereunder.
Regulatory Authority means, as the context requires, the Federal Deposit Insurance
Corporation, the Office of Thrift Supervision, and any other Federal or state agency having
jurisdiction over Bank or Servicer.
SAS 70 has the meaning given in Section 14.1(a).
Service Level shall have the meaning set forth in Section 4.2.
Servicer shall have the meaning given in the Introduction.
Servicer Indemnitee has the meaning given in Section 10.4.
Servicer Intellectual Property has the meaning given in Section 12.3.
Servicer Software shall mean the software owned by Servicer and used to provide the
Services.
Servicer System means all equipment, software, systems, processes and procedures
used or necessary for use by Servicer to perform the Services, but not including the information
technology, software, equipment, systems, processes and procedures used by Bank or any of its
Affiliates or vendors other than Servicer.
Services has the meaning given in Section 4.1.
Servicing Materials has the meaning given in Section 4.9.
Settlement means the movement and reconciliation of funds between Bank and Network
members in accordance with Network.
TBCP has the meaning given in Section 15.1
Term shall mean the period set forth in Article 2.
Termination/Expiration Assistance has the meaning given in Section 9.2.
Transaction means a transaction which may be initiated with a Card issued pursuant
to a Program and the applicable Cardholder Agreement, which may include, but shall not be limited
to: (i) a purchase, (ii) a credit for a previous purchase, (iii) a cash withdrawal from an
automated teller machine, kiosk or other terminal where such Transactions may be initiated
(including cash back at point-of-sale), (iv) a bill payment or other payment to a third-party, (v)
transfer of funds, (vi) initial loading of funds on a Card, and (vii) adding additional funds to
reload a Card.
Virus has the meaning given in Section 6.3.
SCHEDULE 1-A
DESCRIPTION OF WAL-MART PROGRAM
1. Bank Client: Wal-Mart Stores, Inc., a Delaware corporation, Wal-Mart Stores Texas
L.P., a Texas limited partnership, Wal-Mart Louisiana, LLC, a Delaware limited liability
company, Wal-Mart Stores East, Inc., an Arkansas corporation, and Wal-Mart Stores East, L.P.,
a limited partnership formed under the laws of Delaware (each of the foregoing, individually
and collectively, Bank Client or Wal-Mart)).
2. Card Branding (Launch Date):
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(a) |
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Private label Wal-Mart Card (Single
Pak-Card) (4Q 06 Launch) |
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(b) |
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Private label Wal-Mart SharePak Card (Share
Pak Card) (1 Q 07 Launch) |
3. Accounts Accessed:
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(a) |
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Value loaded on Cards will be FDIC-insured deposit. |
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(b) |
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Cards will access a pooled, general ledger account at Bank. |
4. Issuance:
(a) Single Pak Card: temporary instant issue Card that is purchased at Wal-Mart point-
of-sale locations (Temporary Card) followed by a permanent Card embossed with Cardholders
name that is mailed to Cardholder (Permanent Card). Both Cards may be used in PIN-based or
signature-based Transactions.
(b) Share Pak Card: Temporary Card that is purchased at Wal-Mart point-of-sale
locations followed by two (2) Permanent Cards.
5. Features and Functionality:
The Program for Wal-Mart (the Wal-Mart Program) and Cards shall have the features,
functionality and/or capabilities described in that certain Prepaid Card Program Agreement dated
October 20, 2006 by and among Bank, Servicer and Bank Client (the Triparty Agreement)
6. Cardholder Fees (Others TBD)
(a) Initial Card Sale Fees (Single Pak: Non-Check Cashing): $8.94 (Temporary Card
Only)
(b) Initial Card Sale Fees (Share Pak: Non-Check Cashing): $12.94
(Temporary Card Only)
(c) Reload
Fees at Wal-Mart POS (Non-Check Cashing): $4.64 (Permanent Card Only)
(d) Reload Fees at Wal-Mart POS (Check Cashing): $0.00 (Permanent Card Only) .
(e) Reload Fees at Wal-Mart using MoneyPak: $4.64 (Permanent Card Only)
(f) ATM
Withdrawal (domestic): $1.95
(g) ATM Withdrawal (international): $3.50 (plus FX pass
through)
(h) ATM Balance Inquiry: $0.75
(i) Negative Balance: $0.00 (No overdraft fees)
(j) Special Assistance Fee: $2.00
(k) Lost/Stolen Replacement: $8.94
(l) 2nd Card Fee: $8.94 (Permanent Card Only)
(m) Expedited Card Delivery Fee: $19.95 (Permanent Card Only)
(n) Paper Statement Fee: $2.00
(o) Cash Advance Fee: $3.50
(p) Direct Deposit Fee: $0.00 (Permanent Card Only)
(q) Account Closure Fee: $0.00
(r) PIN Debit Purchase Fee: $0.00
(s) Signature Purchase Fee: $0.00
(t) Fee for Cash Back on Purchase at POS: $0.00
(u) Monthly Maintenance Fee: $4.94
(v) Other: As may be set forth in Triparty Agreement.
7. Term of Wal-Mart Program. Unless the Agreement has been
earlier terminated, this Schedule shall commence on the Effective Date and
shall be co-terminus with the earlier to occur of (i) termination of the
Triparty Agreement, and (ii) termination of either Banks or
2
Servicers rights under the Triparty Agreement (hereinafter, the Term). Upon
termination of the Wal-Mart Program, in the event that
(A) Wal-Mart does not exercise its right to
purchase the Cards from Bank as described in the Triparty Agreement and (B) Bank terminates
Servicers right to service such Cards, subject to any necessary filings or governmental approvals,
Bank shall transfer to Servicer or Servicers designee any Cards originated in the four (4) months
prior to termination. Upon such transfer, Bank shall pay to Servicer or Servicers designee in
immediately available funds and shall be an amount equal to the aggregate dollar amount loaded on
Cards as of the closing date of the transfer.
8.
Right of First Refusal. Servicer shall have the right to participate in the right of
first refusal related to non-Wal-Mart branded cards granted to Bank in the Triparty Agreement Bank
shall not waive or modify any such right without Servicers prior written consent.
9.
Road-to Credit Bounties. In the event any bounties are paid to Bank in consideration
of a Road-to-Credit program as described in the Triparty Agreement,
such bounties shall be added to
Schedule 1-D and Servicer shall have a right to share in such bounties as part of its Base
Servicing Fee as described in such schedule.
10. Visa Marketing Funds. Any funds paid by Visa to Bank in respect of marketing the
Wal-Mart Program or Cards, other than funds paid to the Program Marketing Fund (as such term is
defined in the Triparty Agreement) shall be paid to the Party which incurred the costs as
reimbursement for the incurrence of costs associated with such marketing.
3
SCHEDULE 1-B
to
CARD PROGRAM SERVICES AGREEMENT (AGREEMENT)
BETWEEN GE MONEY BANK (BANK)
and
GREEN DOT CORPORATION (SERVICER)
DESCRIPTION OF SERVICES
TABLE OF CONTENTS
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1.0 General |
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1 |
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1.1 Servicer |
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1.2 Bank |
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1 |
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1.3 Scope of Services |
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1.4 Best Practices |
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1 |
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1.5 Policies and Procedures |
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1 |
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1.6 Soft Launch and Full Launch |
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1 |
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2.0 Relationship Management. |
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2 |
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3.0 Marketing and New Card Set-Up |
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2 |
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3.1 Marketing |
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2 |
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3.2 New Card Set-Up |
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2 |
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3.3 In-Store Displays |
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2 |
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4.0 Authorizations |
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3 |
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4.1 General |
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3 |
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4.2 Authorization Processing and Parameters |
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3 |
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4.3 Authorization Response |
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4 |
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5.0 Collateral |
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4 |
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5.1 Mailers, Correspondence and Letters |
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4 |
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5.2 Collateral Production, Insertion and Mailing |
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5 |
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5.3 Plastics, Production, Embossing, Thermal-Printing, Induction and
Mailing |
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6 |
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5.4 Plastic and Collateral Inventory Management |
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8 |
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5.5 Statements |
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9 |
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5.6 Summary Disclosures |
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11 |
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6.0 Compliance and Legal |
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12 |
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6.1 USA Patriot Act |
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12 |
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6.2 OFAC |
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12 |
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6.3 Bank Secrecy Act/Anti-Money Laundering |
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13 |
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6.4 Regulation E |
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13 |
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7.0 Customer Service and Support |
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14 |
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7.1 Bank: Support Desk Inquiries |
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14 |
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7.2 Bank: Account Maintenance |
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14 |
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7.3 Bank: Dispute Processing |
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14 |
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7.4 Cardholder: Support desk handling of all Cardholder
Inquiries/License |
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16 |
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7.5 Cardholder: Card Maintenance |
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16 |
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7.6 Cardholder: Voice Response Unit (VRU) Services |
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17 |
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7.7 Bank and Cardholder Web-Site Support |
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17 |
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8.0 Product and Servicer System Enhancements |
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17 |
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8.1 Product Request Form (PRF) |
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17 |
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8.2 Enhancement Scoping |
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18 |
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8.3 Execution and Implementation |
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18 |
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8.4 Right of Refusal |
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9.0 File and Data Exchange for Card Account |
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18 |
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9.1 Data Retention and Storage |
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19 |
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9.2 Communication Links |
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19 |
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10.0 Fraud |
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19 |
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10.1 Fraud Management and Detection |
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19 |
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10.2 Fraud Investigation/Fraud Recovery (Charge back.) |
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10.3 Fraud Detection Improvement and Queue Management. |
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22 |
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11.0 Product Support Calls |
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22 |
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12.0 Implementation Services |
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22 |
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13.0 Online Tools |
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22 |
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13.1 Cardholder Tool and Website . |
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23 |
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13.2 TSYS Management Tool |
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23 |
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13.3 FTP Reporting Tool |
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23 |
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14.0 Products Supported; Options |
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24 |
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15.0 Reporting |
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26 |
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15.1 Report Production and Management. |
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26 |
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15.2 Data Extraction, Encryption, Delivery, and Receipt Services |
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27 |
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16.0 Settlement, Funds Movement, and Reconciliation |
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27 |
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16.1 Settlement Services |
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28 |
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16.2 Funds Movement Services |
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28 |
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16.3 Reconciliation Documentation |
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28 |
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17.0 Transaction Processing |
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28 |
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17.1 General Transaction Processing |
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28 |
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17.2 Fees |
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29 |
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18.0 Cooperation/Interface with Third-Parties |
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29 |
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19.0 Other Services |
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30 |
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20.0 Definitions |
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30 |
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1.1 |
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Servicer. Servicer shall provide all services that are reasonably necessary or
appropriate for operation of the Wal-Mart Program, including with respect to Bank
Client and Cardholders, except those services that are expressly assumed by Bank under
this Schedule 1-B, as such services may be revised from time to time pursuant to the
terms of the Agreement (the Services). |
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1.2 |
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Bank. Subject to the terms of the Agreement, Bank shall be responsible for
providing the following services in connection with the Wal-Mart Program: |
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1.2.1 |
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Setting Cardholder fees |
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1.2.2 |
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Together with Servicer, setting marketing strategy |
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1.2.3 |
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Card Issuance |
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1.3 |
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Scope of Services. Without limiting the scope of Servicers obligations under
Section 1, the Services to be provided by Servicer shall include the specific services
set forth in the remaining Sections of this Schedule. |
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1.4 |
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Best Practices. Upon request by Bank, Servicer shall (i) conduct reasonable
research to determine pre-paid card industry best practices with respect to any
aspect of the Services, and (ii) perform such aspect of the Services in accordance with
best practices. |
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1.5 |
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Policies and Procedures. Subject to the terms of the Card Program Services
Agreement between Bank and Servicer (the Agreement), Servicer shall deliver
to Bank for review, upon intervals reasonably specified by Bank, a comprehensive and
current set of all policies and procedures, training materials and/or compliance
materials developed and maintained by Servicer in connection the performance of its
obligations hereunder. In addition, upon request by Bank, Servicer shall provide Bank
with a report on all supplements, changes and modifications made by Servicer to any of
the foregoing. Bank acknowledges and agrees that as of the date hereof, Servicer has
delivered all such materials to Bank. |
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1.6 |
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Soft Launch and Full Launch. All the Services set forth in this Schedule shall
be available for both the initial, limited location launch of the Wal- Mart Program
(the Soft Launch) and the chain wide launch (the Full Launch),
except for the following Services, which shall not be available during the Soft Launch:
Data Warehousing, fraud queuing (as described in Section 10.2.3), 11 digit customer
number (as described in Section 5.3.3.2), transactional history FTP file (as described
in Section 6.3). |
2.0 |
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Relationship Management. |
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Servicer shall provide all relationship management services for the Wal-Mart Program, in
connection with which Servicer shall appoint an account manager to be Banks single point of
contact for Card products (the Account Manager or AM). If the AM is
unavailable for any reason, Servicer shall provide a back up AM at all times. The AM shall
be available at all times via a cell phone or pager and shall respond to all Bank issues and
requests in a timely manner as required in the SLAs set forth in Schedule 1-C (the
SLAs). Further, the AM shall provide all Card metrics, monitoring, and reporting
requirements as specified in the SLAs, and shall organize and attend quarterly review
meetings to assess SLA metrics, performance and Bank issues. |
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3.0 |
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Marketing and New Card Set-Up |
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3.1 |
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Marketing. Servicer shall manage all media, advertising plans and marketing
materials in connection with which Servicer shall, without limitation, design, produce
and distribute (i) to Bank Client all marketing and related materials (including
Instant Issue Cards) for use by Bank Client in selling Cards, (ii) to Cardholders or
prospective Cardholders all promotional materials as reasonably instructed by Bank. All
such materials shall be approved in writing by Bank prior to distribution to Bank
Client or to Cardholders or prospective Cardholders. Notwithstanding the foregoing,
Servicer and Bank shall mutually agree to the allocation of costs of the development
and distribution of all such marketing materials, and Servicer shall not be required to
perform any obligations under this Section 3.1 without such mutual agreement. |
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3.2 |
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New Card Set-Up. Servicer shall provide all services necessary for prospective
Cardholders to open new Cards via phone and online, and Servicer shall process
prospective Cardholders on a real time basis via XML messaging over web services. As
part of the Services, Servicer shall accept and process Bank Data and related files for
new Card set up. File and interface messaging formats shall be as mutually agreed by
Bank and Servicer. To the extent that new Cards are accepted and processed in batch
mode, any batch files shall be in the 101 file format, the Excel spreadsheet format
provided by Servicer. Servicer shall also commit to abiding by all SLAs regarding new
Card set up. |
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3.3 |
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In-Store Displays. Servicer shall be responsible for the timely development,
distribution, set-up (for Soft Launch only) and management of all in-store displays,
fixtures and related collateral used to facilitate the sale or servicing of Cards at
Bank Client locations, including end-caps, kitting, and pamphlets. The parties will
meet and mutually agree upon in- store merchandising requirements prior to a broader
launch of the Wal- Mart Program. |
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4.1 |
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General. Servicer shall provide all authorization services for Card products,
including the services described in this Article 4: |
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Authorization Processing |
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Authorization Parameters and MCC (Merchant Category Code)
Tables |
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4.2 |
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Authorization Processing and Parameters |
4.2.1 Authorization-processing services shall include the capabilities required to receive,
enter, process, and post Card authorization activity.
4.2.2 Servicer shall accept electronic requests, both in batch and in real- time modes, for
authorization of monetary Transactions (including purchases, payments, cash advances, ATM
withdrawals and merchandise returns).
4.2.3 The accessing of Card accounts for an authorization at the Card level or account level,
including PIN verification, CVV and Cardholder address verification.
4.2.4 Servicer shall switch to back-up authorization parameters, which parameters shall
reflect the same process as the primary parameters, immediately upon failure of the primary system.
Servicer will switch to the backup authorization system within thirty (30) minutes or less upon
failure of the primary system. The backup system shall reside on a separate hardware platform and
possess a separate copy of all Bank Data.
4.2.5 Servicer shall have the ability to support all authorization parameters requested by
Bank, including the following (not applicable to Card load transactions):
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Single Transaction/purchase limits. |
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Number of Transactions allowed (daily). |
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Dollar spending amount allowed (daily). |
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Limits on Transaction frequency, Transaction amount or
aggregate amount of ATM withdrawals within a day. |
4.2.6 As Cardholders use their Cards to make Transactions, the Servicer System shall deduct
from the Cards on a real-time basis, all charges and fees as may be authorized, and add to the
Cards on a real time basis all load amounts; provided, however, that if such deductions and/or
additions cannot be made on a real time basis due to reasons outside of Servicers reasonable
control, then Servicer shall complete such additions and deductions as soon as practicable. Unless
otherwise approved by
Bank, once a Cardholders Card balance is depleted or would be depleted if a requested debit
amount is approved, the Servicer System will prevent the Cardholder from debiting the requested
amount, as applicable, until such time as the Cardholder has loaded sufficient funds to the Card,
except such transactions permitted or authorized by any Network, including, but not limited to
under floor limit transactions.
4.2.7 The Authorization System shall provide the option to set up MCCs at Program levels that
have the following parameter controls (not applicable to Card load transactions):
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Include MCCs |
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Exclude MCCs |
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4.3 |
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Authorization Response |
4.3.1 Servicers authorization response in connection with sale Transactions at Bank Client
locations shall include the Cardholders then available account balance.
5.0 |
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Collateral |
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Servicer shall provide all services for Card collateral (including correspondence, plastic,
mailers, letters, end caps and statements), including the services described in this Article
5.0: |
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Mailers, correspondence and letters |
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Collateral production, insertion, mailing and management |
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Plastics embossing, production, induction and mailing |
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Statements production, enhancements and mailing |
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Collateral Inventory Management |
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5.1 |
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Mailers, Correspondence and Letters. Servicer shall provide all correspondence
related services for the Cards, including the services described in this Article 5.1.
These services include: |
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Mailers, Correspondence and Letters |
5.1.1 Mailers, Correspondence and Letters
Servicer will prepare correspondence to communicate with Cardholders according to Banks reasonable
requests and as mutually agreed to by Bank and Servicer. Subject to TSYS capabilities and the terms
of the Agreement, Servicer shall, at Banks request, add letter functionality to its correspondence
and letter capabilities in order to enhance
the correspondence system in accordance with Banks business requirements that may enable Bank to
create, maintain, revise, update, and organize letter formats in accordance with Banks business
requirements.
5.1.2 PIN Selection
Servicer shall provide Cardholders the ability to obtain Card PINs via PIN selection via IVR.
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5.2 |
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Collateral Production, Insertion and Mailing. Servicer shall provide all
services with respect to Collateral production, insertion, mailing and management for
Cards, including the services described in this Article 5.2. Collateral including Card
plastic, statements, Card carriers, and inserts to mailers and Card carriers. Subject
to the mutual agreement of Bank and Servicer, Collateral may be reasonably customized
for some or all Programs per Banks instructions. These services include: |
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Collateral Production |
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Collateral Insertion and Mailing |
5.2.1 Collateral Production
5.2.1.1 Servicer shall perform all functions necessary to procure and administer collateral
using facilities certified by the applicable Network (e.g., Visa and Interlink) and using vendors
and facilities certified by the applicable Network (e.g., Visa and Interlink). Servicers
responsibility shall include:
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Inventory numbering, where applicable |
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Creation based on mutually agreed specifications |
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Storage |
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Revisions and Updates upon Bank request |
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Destruction upon Bank request |
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UPC Assignment and Management |
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Item Number Assignment |
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Management of Bank Process Logistics Requirements |
5.2.2 Collateral Insertion and Mailing
Servicer shall make available to Bank functionality enabling Bank to insert up to five (5) items of
collateral in card carriers.
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5.3 |
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Plastics, Production, Embossing, Thermal-Printing, Induction and Mailing.
Servicer shall provide all Card and Plastic services for the Cards, including the
services described in this Article 5.3: |
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Card production, embossing, thermal-printing (non-embossed),
induction, insertion and distribution |
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11 digit Cardholder identification number (not on magnetic
stripe for Soft Launch) |
5.3.1 Card production, induction, insertion and distribution
5.3.1.1 Servicer shall perform the functions necessary to produce, in the quantities and on
mutually agreed schedules, Cards using only processes and facilities certified by the applicable
Network(s) (e.g., Visa, Interlink) Servicers responsibility shall include the following:
5.3.1.1.1 Receive, inspect, and induct plastics within forty- eight (48) hours of receiving
Card plastics. Notify Bank of plastics that do not meet the applicable specifications provided by
Bank to Servicer. (Custom materials can be ordered with Banks approval via plastic proof or Bank
may order its own plastics.) In the event that Servicer determines that a custom collateral is
found to be defective, Servicer shall notify Bank of such defects within two (2) business days of
such determination.
5.3.1.1.2 Collect, organize, decipher, calculate and present (including through reports) the
Bank Data collected from the Servicer System, including any relevant electronic Card files
containing information concerning production of the Cards.
5.3.1.1.3 As requested by Bank, emboss plastics, including adding text, numbers, and logos,
in compliance with applicable Network Rules.
5.3.1.1.4 Encode the resulting Card in compliance with the applicable Network Rules.
5.3.1.1.5 Print required Bank information on Card carriers.
5.3.1.1.6 Produce 72-hour rush Card plastic for new or existing Cardholders, upon Cardholder
request, provided that Servicer must process plastic for next day delivery only if the Card is
requested by 6pm Central Time and the Cardholder has agreed to pay the associated fee. Delivery of
any such Card to an address other than the bill to address shall require a signed acknowledgment
of receipt from the Cardholder or other authorized recipient.
5.3.1.1.7 Servicer shall provide all support related to magnetic stripe parameters. Servicer
shall provide design support. Bank will supply to Servicer Card logo artwork which meets Servicer
specifications. Servicer will provide a
proof to Bank within seven (7) business days of receipt. Bank will notify Servicer of
acceptance and Servicer will send the proof to the applicable Network within two (2) business days.
Once Servicer receives all related materials and acceptance from the applicable Network, Servicer
and Bank will begin final testing.
5.3.1.1.8 Perform as requested by Bank services respecting the following: Card plastic
design/ production assistance, inserting, ultragraphic/graphic imaging, activation sticker
labeling, Card mailers, ultraforms, photo Card, rush plastics, Card pulls, and re-issuance of
lost/stolen Cards, in accordance with mutually agreed to policies and procedures.
5.3.1.2 Servicer shall perform all functions necessary to insert and deliver Reloadable Cards
to their intended recipients. Servicers responsibilities shall include the following:
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Trim, burst and fold the Card carriers. |
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Attach activation sticker to each Card, as requested by Bank. |
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Data match the Cards and the Card carriers. |
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Insert the Cards into the correct corresponding Card carriers. |
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Insert the Card carriers and any applicable Bank-approved
materials into the correct envelopes. Bank must adhere to material size and
paper specifications as outlined in the Servicer User Manuals previously
provided to Bank by Servicer. |
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Supply the required postage on those Card carrier envelopes
being mailed to their respective intended recipients by the US Postal Service. |
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Seal and deliver to US Postal Service facility/representatives
Card carrier envelopes being transmitted to their respective intended
recipients by the US Postal Service. |
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Seal and deliver to non-US Postal Service
facility/representatives Card carrier envelopes that are to be delivered to
their respective intended recipients by a courier other than the US Postal
Service. |
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Ship individual Cards and Card stacks (bulk cards) per Banks
delivery instructions to Bank Client locations. |
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Not ship Cards to locations outside of the United States. |
5.3.1.3 Servicer shall log and code Cardholders record for plastic return and the date of
such return. Servicer shall destroy all returned plastics per the issuing Network Rules. Servicer
will supply Bank with a daily report of all returned plastics.
5.3.1.4 Servicer shall pull Cards, upon request, from daily and reissue embossing and thermal
printing work and destroy or ship such pulled Card plastics per Banks instructions.
5.3.1.5 Servicer shall pull unembossed and non-thermal printed Card stock and destroy/mail/or
ship the plastics per applicable Network Rules.
5.3.1.6 Servicer shall generate and print custom Card mailer information based on
specifications initially established at Wal-Mart Program initiation or conversion and/or as
modified at Banks request from time to time.
5.3.2 Reporting Obligations and Provision of Information
5.3.2.1 Servicer shall produce and deliver reports to Bank according to mutually agreed
reporting guidelines not inconsistent with the Services Agreement concerning Servicers
Card/plastic production, insertion and distribution services. These reports shall be at the
individual Bank extended BIN, ISO or issuer level, where appropriate, and include the following:
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Monthly status report(s) of card/plastic production and
mailings and associated quality measurements including defect and cycle time
reporting. |
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Monthly card/plastic inventory report. |
5.3.2.2 Servicer shall provide to Bank through its reporting system data relating to custom
Card/plastic storage, production and distribution as requested by Bank for Banks use in creating
reports for Bank and Bank Clients.
5.3.3 11 digit Cardholder identification number
5.3.3.1 Print or have printed 11 digit Cardholder identification number on Permanent Cards.
5.3.3.2 Place 11 digit Cardholder identification number within track 2 of the magnetic stripe
by the later of March 31, 2007 or Full Launch
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5.4 |
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Plastic and Collateral Inventory Management. Servicer shall control and manage
the inventory level of plastics (both internally and at Bank Client locations),
mailers, inserts, envelopes and other collateral in accordance with Banks reasonable
requirements including, for the Soft Launch of the Wal-Mart Program, the requirements
set forth in the Distribution Center Proposed Solution for Pilot Launch document
attached hereto as Exhibit A, in connection with which Servicer shall comply
with all Bank Client distribution requirements and Network Rules applicable to Cards
bearing Network marks. Servicer shall develop complete and comprehensive training
materials with respect to Servicers obligations under this Article, which materials
shall be subject to Banks
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review and approval, train all its personnel who are responsible for plastic and/or
collateral inventory management under the Wal-Mart Program in a manner that will
enable them to perform in accordance with such Programs requirements, and monitor
such personnels compliance with such requirements. Servicer shall take appropriate
action against any Servicer personnel not complying with such requirements. |
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5.5 |
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Statements. Servicer shall provide to Bank all services related to providing
statements to Cardholders, including the services described in this Article 5.5: |
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Statement production, insertion and distribution |
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Statement inventory management, if Bank is utilizing a custom
statement. |
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Statement access and storage |
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Statement file creation |
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Electronic Access of Statements |
5.5.1 Statement Production, Insertion and Distribution.
Servicer shall collect, organize, decipher, and present (on-line, in tangible written form, and/or
electronically) Bank Data collected on the Servicer System. The Servicer System shall provide
account level coding to identify a Cardholders telephone request, and the date of such request, to
have statements mailed to Cardholder. Any such request may be withdrawn by Cardholder at any time
by contacting Servicer by telephone. From the Bank Data, Servicer shall prepare and deliver
Cardholder statements in form and substance, and at dates and frequency levels (including no later
than on the Servicer Statement Day of each month and on a one-off basis), as mutually agreed to
by Bank and Servicer. Servicer shall not provide a written statement(s) to a Cardholder unless
requested by Cardholder. Servicers responsibilities shall include the following:
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Create a print-ready file for the production operation
containing the Bank Data needed to print statements. |
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Print Statements. |
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Trim, burst and fold statements and prepare for insertion
together with additional collateral requested by Bank into envelopes (not for
one-off statements). |
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Provide Bank with the opportunity to review and approve
statements, including without limitation, designs and content fields. Statement
designs will be provided with in six (6) weeks from
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artwork/ design submission by Bank to Servicer. Bank must approve final
proofs. |
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Supply required postage for those envelopes being transmitted
to their respective intended recipients by the US Postal Service. |
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Seal and deliver to the appropriate US Postal Service
facility/representative envelopes containing statements that are to be
transmitted to their respective intended recipients by the US Post Office. |
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Review marketing materials received from Bank vendors/Client,
or Banks agents, to determine, in accordance with Bank instructions, including
those regarding weight restrictions for mailings, whether and when such
materials will be included in the applicable statement mailings. Bank is to
ensure the materials provided adhere to the size specifications for purposes of
insertion determined by Servicer. |
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Insert statements into correct envelopes in the order and
priority as instructed by Bank according to Servicer requirements. Servicer
will provide up to three (3) insertion pockets. |
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Servicer shall prepare and deliver duplicate or replacement
Cardholder statements as requested by Bank or Cardholders from time to time,
whether requested via help desk (as described in Article 6.0), online website
or otherwise (and for any status, except if the Card is in activation status,
but has not been activated). Servicer will mail the statements directly to the
address contained in the Cardholder record, as such address may be updated from
time to time by Bank or Cardholder. |
5.5.2 Statement Inventory Management
Servicer shall provide all statement inventory management services for Cards, including the
services described below for Bank custom statements:
5.5.2.1 Order and stock all materials required for statement production, including statement
envelopes and statement paper, so that there is an adequate supply available.
5.5.2.2 Provide inventory procurement assistance and inventory management of the Bank forms
and envelopes.
5.5.2.3 Provide inventory management of the Bank insert materials.
5.5.3 Statement Access and Storage
Servicer shall provide all statement access and storage services for Cards, including the services
described below:
5.5.3.1 Servicer shall store and, upon Banks request, return to Bank statement data for a
period of no less than five (5) years from the date of creation or any longer period as may be
required by Applicable Law.
5.5.3.2 Produce replacement statements requested by Bank or Cardholders via an on-line or
phone request and mail the requested statements directly to the address designated in the request.
5.5.4 Statement File Creation
5.5.4.1 Servicer shall provide to Bank statement file creation services for Cards, including
the following services: Servicer shall prepare print-ready files, including Cardholder statements,
in accordance with Banks proscribed parameters. Servicer shall promptly provide Bank with the
opportunity to review and approve the printed output of such files.
5.5.4.2 Based on Banks proscribed parameters (including Banks requirements pertaining to
weight management), Servicer shall include in statement files the appropriate print marks for any
applicable inserts, letters and messages. Servicer shall provide Bank the ability to review and
approve each months statement insert, letters and message set-up prior to mailing.
5.5.5 IVR/VRU Access to Transaction History
5.5.5.1 Servicer shall provide Cardholders with IVR/VRU access to the last thirty (30)
transactions.
5.5.5.2 Servicer shall provide Cardholders on-line access to a history of their Card
Transactions for the past sixty (60) days plus current month-to-date, including purchases, loads
and any fees assessed in connection with such Transactions.
5.5.5.3 Upon request by Cardholders, Servicer shall provide Cardholders with a regularly
scheduled alert regarding their account balance via email and/or SMS transmission.
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5.6 |
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Summary Disclosures. Servicer shall provide to Bank all services related to
providing Cardholders an online sixty (60) day Transaction summary and IVR/VRU access
to the last 30 transactions and current balance with respect to their Cards (each, a
Summary Disclosure), including the services described in this Article 5.6: |
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Electronic Access of Summary Disclosures |
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Distribution of Summary Disclosures to requesting Cardholders. |
5.6.1 Electronic Access of Summary Disclosures
5.6.1.1 Servicer shall provide Cardholders with online access to their current Summary
Disclosures. Servicer shall also provide Cardholders with IVR/VRU access to their last 30
transactions.
5.6.2 Distribution of Summary Disclosures to requesting Cardholders
Upon request by Cardholders, Servicer shall provide Cardholders with written copies of their
Summary Disclosures in accordance with the same requirements as set out in Article 5.5 applicable
to the provision of written Statements to Cardholders.
6.0 |
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Compliance and Legal. In connection with Servicers obligations under Section 7 of the
Agreement, Servicer shall comply with Banks Legal and Compliance Requirements as provided by
Bank to Servicer and as may be amended by Bank from time to time upon written notice to
Servicer. Unless otherwise instructed in the Legal and Compliance Requirements, Servicers
obligations shall include the following: |
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6.1 |
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USA Patriot Act. Upon set-up of each new Card, Servicer shall notify Bank in
accordance with mutually agreed to reporting procedures if it has not received any of
the following information from Bank with respect to such Card: |
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Name |
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Physical Address (street, rr #, apt. #, city, state, zip code) |
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Unique Identifying Number (e.g., Social Security Number, Tax ID
Number or other acceptable number) |
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Date of Birth |
Servicer shall refuse to issue a Permanent Card to any Cardholder, promptly upon direction by Bank
if appropriate identification of the Cardholder or prospective Cardholder is not obtained in
accordance with Banks policies. If a Cardholder is refused a Permanent Card by Bank, Bank will (i)
allow Cardholder to spend funds remaining on the Temporary Card, or (ii) at the Cardholders
request, issue a check to Cardholder in the amount equal to the funds loaded onto the Card
plus the sale price for the Card and any fees associated with such sale.
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6.2 |
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OFAC. Servicer shall screen all new Cardholders to whom Bank proposes to issue
a Card, together with any authorized users of the Card, against the Office of Foreign
Assets Control (OFAC) database and shall
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promptly provide Bank with a report (as described below) of the Cardholders and
prospective Cardholders who match the information contained in the OFAC database, so
that Bank can take the appropriate action. If Bank so chooses, Servicer, upon
request, shall initiate recurring scans of Banks entire Card base against the most
current OFAC file on a monthly or quarterly basis and promptly provide Bank with a
report (as described below) of Cardholders who match the information contained in
the OFAC database, so that Bank can close such Card accounts immediately. Servicer
shall install the most recent version of the OFAC database within two (2) business
days of receipt. |
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Within twenty-four (24) hours of the completion of each screening process for any
Cardholder or prospective Cardholder who matches the information contained in any
OFAC database, Servicer shall provide Bank with a report to include First Name, Last
Name, Middle Initial, Address, City, State, Zip, Social Security Number or Tax
Identification Number in a mutually agreed upon format (each an OFAC
Report). Bank shall review and research Cardholders information contained in
the OFAC Report and advise Servicer of research findings. Servicer shall update
Cardholders records pursuant to the OFAC Report findings communicated by Bank, or
other communication from Bank relating to Cardholders who match the information
contained in the OFAC database, which may be derived from other processes from time
to time. |
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Servicer shall refuse to issue a Card, or cancel any outstanding Card, promptly upon
direction by Bank with respect to any Cardholder or prospective Cardholder that
appears to be in the OFAC database. |
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6.3 |
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Bank Secrecy Act/Anti-Money Laundering. On a daily basis during Full Launch,
provided that Bank and Servicer have established a mutually agreeable scope and
procedure, Servicer shall provide a FTP file transmission to Bank containing all
transactional activity for each given day within that daily period for each Card, as
extracted from Servicers data warehouse. Servicer shall reasonably cooperate with Bank
in conducting fraud detections, investigations and filing Suspicious Activity Reports
with respect to Card transactional activity. |
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If in the course of fraud detection and investigation Servicer identifies suspicious
activity that requires filing of a Suspicious Activity Report under Applicable Law,
Servicer shall provide Bank with all information within its possession regarding
such activity, and cooperate with Bank so that Bank may file a SAR. |
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6.4 |
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Regulation E. Servicer shall respond to and resolve all Cardholder and Card
related disputes, inquiries and errors referred to Servicer by Bank within the time
frames and requirements set forth in Regulation E and in compliance with all policies
and procedures related to dispute processing
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services in accordance with applicable Network Rules. Without limiting the
foregoing, Servicer shall fulfill Banks obligations under and in compliance with
Section 205 of Regulation E (except that Servicer shall comply with the final rule
related to payroll cards instead of providing periodic statements to all customers),
provided that (i) Servicer shall seek prior written approval of any policy,
procedure, description or other material that affects Banks compliance with such
sections of Regulation E, (ii) Bank cooperates with Servicer in connection with its
performance of its obligations under this Section, including promptly funding any
provisional (and final) credits to Cardholder accounts, as appropriate. |
7.0 |
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Customer Service and Support. Servicer shall provide all support services to Cardholders
and/or Bank, including: |
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Bank: Support desk handling of all Bank Inquiries |
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Bank: Card Account Maintenance |
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Bank: Dispute Processing |
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Cardholder: Support desk handling of all Cardholder Inquiries/License |
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Cardholder: Card Account Maintenance |
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Cardholder: Voice Response Unit (VRU) Services |
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Cardholder: Website Report |
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7.1 |
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Bank: Support Desk Inquiries. Servicer shall provide Bank with an escalation
process to address all Bank inquiries submitted via telephone and/or in written
correspondence (e.g. lost/stolen Cards, PIN reset, disputes under Regulation E). |
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7.2 |
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Bank: Account Maintenance. Servicer shall perform Bank requested maintenance
to all Cards as may be reasonably requested by way of written correspondence (including
e-mail). |
For the avoidance of doubt, servicing of Bank requested maintenance to Cardholder data elements is
part of the Services. Servicer shall perform Bank requested maintenance to Cardholder Card data
elements whether such requests are received by Servicer (i) through written correspondence or (ii)
through e-mail. Servicer will provide Card maintenance services in accordance with SLAs as provided
in Schedule 1-C.
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7.3 |
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Bank: Dispute Processing. In addition to the services described in Section 7.4
with respect to Regulation E, Servicer shall provide all dispute processing and error
resolution services for all Card related errors and disputes, including PIN based
disputes, all in accordance with Applicable
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Law and in compliance with applicable Network Rules. These services include those
related to: |
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Charge backs |
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Unauthorized Charges |
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Re-presentments |
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Arbitration of Merchant Disputes |
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Network Disputes |
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Network Compliance Violations by Merchant |
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Draft Requests |
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Research |
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In addition, Servicer will maintain and comply with all policies and procedures
related to dispute processing services in accordance with Applicable Law and
applicable Network Rules. Any write-off of a disputed amount or loss that is caused
by or arises from Servicer missing required time frames or not complying with
Applicable Law or applicable Network Rules shall be the sole responsibility of
Servicer, unless such compliance failure was due to a delay or error by Bank. |
7.3.1 Charge backs.
Servicer shall issue account charge backs where appropriate and necessary. All Transactions that
meet all criterions agreed upon by Servicer and Bank, such criterion to be in compliance with
applicable Network Rules and Applicable Law, will be issued charge backs by Servicer in an effort
to recover funds from a merchant that has either made an error or charged an amount not authorized
by Servicer or Bank.
7.3.2 Re-presentments
Following charge back procedures, Servicer shall review and make a commercially reasonable decision
with respect to any Transaction that is re-presented by a merchant in an effort to recover funds
charged back from the Bank. Servicer shall provide Bank activity reports that detail all signature
based re-presentments submitted, the dispositioning of each such re-presentment and, for cases
where re-presentment was allowed, the reason for such allowed re-presentment. These reports shall
be provided to Bank on each day for which signature based re-presentment activity occurs. Servicer
shall provide Bank daily status reports of all signature based and PIN based re- presentment
activity if and when requested by Bank.
7.3.3 Arbitration of Merchant Disputes
If Servicer reasonably determines that a dispute should be taken to arbitration, Servicer shall
pursue any and all avenues to win each arbitration case approved by Bank. Bank commits to make
decisions for each arbitration request from Servicer within applicable Network timeframes. Servicer
shall be responsible for all Network fees associated with such arbitration cases.
7.3.4 Network Compliance violations by Merchant
Servicer shall file compliance violation reports to the Networks where appropriate and necessary
when charge backs and auto-charge backs do not exist. For Transactions that meet all agreed upon
criteria, compliance will be filed in order to recover funds from a merchant that has either made
an error or charged an amount not authorized by Servicer or Bank when no charge back right exists
and the amount is in direct violation of an applicable Network Rule. Servicer shall notify Bank of
any such violation, as well as file reports, as appropriate, in accordance with Network
requirements.
7.3.5 Draft Requests
Servicer shall comply with all Bank or Cardholder initiated Draft Requests within the timeframes
outlined in applicable Network Rules as well as with Applicable Law. Servicer shall indemnify Bank
from and against any claims or losses (including payment of attorneys fees) resulting from its
failure to meet such timeframes, except any such failures attributable to a merchant. Servicer
shall pursue enforcement of charge backs and other rights against merchants and other parties
pursuant to mutually-agreed guidelines within the framework of applicable Network Rules as well as
Applicable Law, in the event the failure is attributable to such parties.
7.3.6 Research
Upon request by Bank, Servicer shall promptly investigate and report back to Bank regarding matters
relating to any Cardholder or merchant dispute in connection with a Transaction.
|
7.4 |
|
Cardholder: Support desk handling of all Cardholder Inquiries/License.
Servicer shall provide a support desk to receive and respond to all Cardholder
inquiries submitted via telephone and/or in written correspondence (e.g. lost/stolen
Cards, PIN reset, disputes under Regulation E). Bank hereby grants to Servicer a
non-exclusive, revocable, royalty free license within the United States to use Banks
Money Bank tradename and trademarks in connection with providing such support desk
services. Any use of such tradenames and trademarks by Servicer must be approved in
writing in advance by Bank at least fifteen (15) days prior to use, and must comply
with the Agreement and the most recent written usage guidelines, if any, that are
delivered by Bank to Servicer. |
|
|
7.5 |
|
Cardholder: Card Maintenance. Servicer shall perform Cardholder requested
maintenance to with respect to Cards as may be requested telephonically or by way of
written correspondence. |
|
|
|
|
For the avoidance of doubt, providing Cardholder requested maintenance to Cardholder
Card data elements is part of the Services. Servicer shall
|
|
|
|
perform Cardholder requested maintenance to Cardholder Card data elements when such
requests are received by Servicer telephonically. Servicer will provide maintenance
services in accordance with SLAs as provided in Schedule 1-C. |
|
|
7.6 |
|
Cardholder: Voice Response Unit (VRU) Services. Servicer shall provide
Cardholders VRU services as mutually agreed in writing by Bank and Servicer. |
|
|
7.7 |
|
Bank and Cardholder Web-Site Support. [Refer to Section 13 Online Tools]. |
8.0 |
|
Product and Servicer System Enhancements. Subject to the terms of the Agreement, Servicer
shall on a fee basis enhance its products and the Servicer System when new services and/or
functionality is requested by Bank or is required to make the Servicer System compatible and
properly configured and integrated to work as a system with Banks systems and any hardware or
software vendors of Bank, and any upgrades to any of the foregoing. Product enhancements shall
comply with the process for new product and feature introduction described in this Article and
in the Agreement. This includes completing a formalized new product and feature introduction
process as mutually agreed by the parties. The AM shall be responsible for coordinating, on
behalf of Servicer, all new products, product enhancements, developing the relationship,
facilitating quarterly meetings, and assisting Bank in meeting strategic needs with respect to
the Card product, Enhancements and related Services. Notwithstanding anything in this Section
8, Servicer shall not be required to provide any product or Servicer System enhancements if
such an enhancement would, in the reasonable discretion of Servicer, compromise the
architectural integrity, security, reliability or performance of the Servicer System, unless
such enhancement is required to comply with Applicable Law. |
|
|
|
The following product enhancement services and/or forms shall be provided by
Servicer including: |
|
|
|
Product Request Form |
|
|
|
|
Enhancement Scoping |
|
|
|
|
Execution and Implementation |
|
8.1 |
|
Product Request Form (PRF). Servicer will reasonably assist Bank in completing
a PRF (such PRF shall be in the format as mutually agreed by the parties) for any New
Product Development Request, Enhancement or other projects. Information contained
within the PRF shall include the details, description, reason substantiating the
request, and timing
|
|
|
|
associated with the request. Servicer will confirm with Bank that the PRF is
substantially complete and will assign an implementation manager and conversion
analyst to oversee and manage Servicer internal resources and work associated with
developing, testing and implementing any enhancement mutually agreed to by Bank and
Servicer. |
|
|
8.2 |
|
Enhancement Scoping. |
8.2.1 Subject to the terms of the Agreement, Servicer shall scope all requests for new
products, services or enhancements including, without limitation, New Product Development Requests
subject of a PRF, and provide Bank with related time and/or cost estimates and/or options, all as
described in the Agreement and as otherwise reasonably requested by Bank.
|
8.3 |
|
Execution and Implementation. Servicer shall complete the development,
testing, production and documentation of all mutually agreed to New Product Development
Requests, Enhancements or other projects reasonably requested by Bank. Each new project
shall be delivered based on the timing and cost estimate provided by Servicer, unless
Bank submits any change to the New Product Development Request. Subject to the terms of
the Agreement, Servicer will reasonably cooperate with Bank, and as requested, any
third parties, in the development, testing and implementation of any New Product
Development Requests, Enhancements or other projects. Servicer shall assign an
implementation manager and conversion analyst to such projects as mutually agreed by
the parties. |
|
|
8.4 |
|
Right of Refusal. Servicer shall provide Bank an installation date within
thirty (30) Business Days after Banks receipt of the requested written hours and cost
estimates for the relevant project. After that time, the Bank shall have up to ten (10)
Business Days to accept or refuse the project, thus canceling the project and any
associated costs, unless Bank requires additional information (in which case the time
within which Bank must accept or reject the project shall be extended until ten (10)
Business Days after Bank obtains all required information. |
|
|
|
|
Notwithstanding the foregoing, Bank may cancel implementation of any project
resulting from a PRF at any time upon notice to Servicer, provided that in such
event Bank shall be responsible for payment of all approved costs incurred by
Servicer up to the point of cancellation. |
9.0 |
|
File and Data Exchange for Card Account. |
|
9.1 |
|
Servicer shall provide reports to Bank via an FTP site pursuant to Section 15.0
for Soft Launch. Bank and Servicer shall work together in good faith to define and
develop a mutually agreed to scope and nature of data exchange between the parties. |
|
9.2 |
|
Data Retention and Storage |
9.2.1 Servicer shall retain for a period of at least five (5) years, or any longer period as
may be required by Applicable Law, all Cardholder account data and any other Bank Data, all in
compliance with Applicable Law.
9.3.1 As requested by Bank, Servicer shall install, provide or cause to be installed or
provided the systems and communication links reasonably necessary to transmit Bank Data and the
files, data and transmissions described in Sections 9.1 and 9.2 to and from its facilities or
equipment to and from the facilities or equipment of Bank.
9.3.2 Servicer shall, during the Term, maintain such systems and links for communicating in
good working order.
9.3.3 The method of transmission and the media employed will be proposed by Servicer and be
subject to approval by Bank. The Parties shall take into consideration relevant factors such as
traffic type, in-bound and outbound message sizes, traffic loading distribution, and the equipment
or devices which are or may be used.
10.0 |
|
Fraud. Servicer shall provide information, functionality and services as requested by Bank
to minimize and manage Card fraud. Servicer shall make available and perform the fraud
services set forth below. These services include: |
|
|
|
Fraud Management and Detection |
|
|
|
|
Fraud Investigations and Fraud Recovery (Charge backs) |
|
|
|
|
Fraud Queue Management (not available at Soft Launch) |
|
|
10.1 |
|
Fraud Management and Detection |
10.1.1 Servicer shall provide Bank and Cardholders with fraud management and fraud detection
services through use of the Servicers fraud detection system and as otherwise may be required by
Bank.
10.1.2 Upon Banks request, Servicer shall establish supplemental fraud detection strategies
to fulfill Banks fraud detection requirements. These strategies shall be tested in a development
environment prior to implementation to ensure fraud detection effectiveness and to measure the
impact to Servicers fraud detection organization. If during testing the defined strategies do not
perform satisfactorily, they shall be modified to suit Bank and Servicer. These strategies shall be
made available for review on a monthly basis.
10.1.3 Upon Banks request, Servicer shall provide Bank with the following Card fraud
services:
|
|
|
Monitoring authorizations queued as a result of the fraud
strategies or fraud score. |
|
|
|
|
Place outbound telephone calls to home and business telephone
numbers of Cardholders who have exhibited suspicious activity using their Card. |
|
|
|
|
Manual review of Card activity for fraud Card Activity shall be
monitored by Servicer using specific parameters as mutually established by Bank
and Servicer. Customized parameter rules may be developed and established
should Bank experience a unique fraud event. |
|
|
|
|
Daily provision to Bank of Card authorization approval rates,
itemized Transaction type (e.g., purchases) |
10.1.4 If Servicer is unable to contact the Cardholder with respect to fraud issues, Servicer
shall leave a message on the Cardholders message machine or with a responsible person for the
Cardholder to contact Servicer at a toll-free number. Such message script must be reviewed and
approved by Bank prior to use.
10.1.5 When the Servicer call results in contact with the Cardholder, and the Cardholder
validates the authorization activity, Servicer shall record an on-line account memo into the
Servicer System indicating the results of the call utilizing its screens. Servicer will note on
Servicers system of record when a Card is warm blocked (i.e., can load but not use funds) or
confirmed fraud. Detailed reports on Cards that have undergone any status change during the
statement period shall be available to Bank through Servicers Loss Management reporting.
10.1.6 When the Servicer call results in contact with the Cardholder and the Cardholder is
unable to validate the activity, Servicer shall initiate a Lost/Stolen Report and place a block on
the Card to prevent further authorizations. Servicer shall record an on-line Card memo on the
Cardholder Card record, indicating the results of the call.
10.1.7 If Servicer observes activity, which appears uncharacteristic or unusual for the
specific Card, and Servicer is unable to successfully contact the Cardholder, then Servicer may
place a block on the Card to prevent further authorization approvals until the Cardholder
successfully verifies the activity.
10.1.8 Servicer shall provide Bank with lost/stolen/fraud reporting services. Lost and stolen
reports from Banks Cardholders are recorded on the Servicer System by on-line entries, which
automatically change the external status on the
Servicer System and block authorizations for the Card. These Services shall be available to
Cardholders 24 X 7.
10.1.9 Servicer shall report to the applicable Network those accounts that qualify for warning
bulletin protection or the exception file by reason of a lost or stolen report entry. Servicer
shall list such accounts accurately by region and for a number of days equal to the time remaining
until Card expiration. Listing an account on the warning bulletin may provide Bank with charge back
and/or authorization protection. For the avoidance of doubt, Servicer shall bear all costs and
expenses associated with warning bulletins.
10.1.10 As part of its fraud prevention services, Servicer shall immediately block new
Transactions with respect to Cards in the event that a Card has been reported lost or stolen.
Thereafter, Servicer shall de-activate the Card, transfer any related funds or credits to a
replacement Card, and issue and send such replacement Card to the Cardholder.
10.1.11 In the event that any Bank Data that is stored by Servicer or transmitted by or to
Servicer and that relates to Cardholders is compromised, Servicer shall provide to the affected
Cardholders (at no cost to Cardholders or Bank) identity theft victim assistance services. All such
services must be reviewed and approved in advance by Bank.
10.1.12 Code 10 Calls. Servicer shall accurately respond to merchant Code 10 calls (i.e.,
calls from merchants seeking validation of Cardholder ID) for information verification requests.
|
10.2 |
|
Fraud Investigation/Fraud Recovery (Charge back.) |
10.2.1 Charge backs shall be initiated by Servicer on all Banks Cards that meet defined
criteria and qualify for specific charge back rights per applicable Network Rules.
10.2.2 At Full Launch, as part of its fraud control services provided to Bank, Servicer shall
provide the following fraud reporting services on Banks behalf to each applicable Network.
Security detail transactions (status codes used to place Cardholders in various status states
hot, lost, etc.) shall be used to add, update or delete Transaction records on Servicers
security master file (Servicers negative file containing Cards blocked for use). These
Transactions will generate and deliver a fraud advice record to the applicable Network. Lost or
stolen Cards and related monetary values shall be researched and disposition codes entered by
Servicer to record fraud, counterfeit, and charge backs. Fraud detail information shall be
transmitted to the applicable Network by Servicer in compliance with Applicable Law.
10.2.3 To the extent that any investigation results in a determination that a Transaction is
fraudulent, then Servicer shall charge-off after ninety (90) days of no cardholder transactional or
recover payment activity, or otherwise remove, the amount of the fraudulent item from the
Cardholders Card.
|
10.3 |
|
Fraud Detection Improvement and Queue Management. |
10.3.1 Servicer shall have the ability to detect fraudulent activity on Cards. Servicer shall
provide to Bank a written analysis of the reports interpreting the performance of the existing
algorithms and strategies for detecting and addressing fraud, and written recommendations for
changes or updates to such algorithms or strategies to improve their performance. Servicer shall
provide a monthly report of current fraud detection strategies and performance.
10.3.2 Servicer shall have the ability to build fraud queues around designated Bank criterion,
as supplied by Bank. Bank acknowledges that all Servicer debit fraud detection clients are
monitored under the same baseline parameters, but that Servicer will create customized fraud queues
and parameters, as requested by Bank, in order to supplement such baseline parameters. These queues
and criterion shall be tested in a development environment prior to implementation to ensure fraud
detection effectiveness and to measure the impact to Servicers fraud detection organization. If
during testing the queues and criterion do not perform satisfactorily, they shall be modified to
suit Bank and Servicer. These queues and criterion shall be reviewed on a monthly basis.
11.0 |
|
Product Support Calls. Servicer shall receive, handle and resolve all support calls and
issues from Bank employees in relation to any system related problems associated with the Card
products and services, including such problems associated with the Servicer System, any
Servicer owned/supported system, Cardholder websites, file and data exchanges, data
warehouses, databases, queue management systems, fraud systems, Info security, administration
systems, reporting systems, etc. |
|
12.0 |
|
Implementation Services. Servicer will provide all implementation management services for
Card products, including the services described below: |
|
|
|
Weekly status update call between Servicer and Bank, as appropriate and
requested by Bank and/or designated third parties who may be instrumental in effecting
the implementation of the Card product or any enhancements to the Card product |
|
|
|
|
Testing and quality control process around all development work and set-ups |
|
|
|
|
An implementation manager |
|
|
|
|
Implementation dates as mutually agreed. |
|
|
|
|
In the event of a rush request by Bank, Servicer will work with Bank to
accommodate Banks time frames. |
13.0 |
|
Online Tools. Servicer will itself or through a permitted subcontractor (e.g., TSYS) provide
the following online tools and services, each of which shall be
|
|
|
accessible using commonly available web-browsers (i.e., Internet Explorer, Netscape). Such
tools and services shall conform to Banks security requirements: |
|
|
|
Cardholder Tool and Website A web based Cardholder tool used to view
Transactions and balances via the internet. |
|
|
|
|
TSYS Access View-only access which may be used by Bank, as the issuing Bank,
to interface into the Servicer System in order to, among other things, check Card
transactional activity. |
|
|
|
|
FTP Reporting Tool Bank may use this web-reporting tool to view all reports
described in this Schedule. |
|
|
13.1 |
|
Cardholder Tool and Website. |
Servicer shall design, host and provide a Cardholder website and related Cardholder services for
Card products, including the services described in this Article.
Servicer shall provide services to support its Cardholder Tool and Website, as well as other
Cardholder tools that Bank may require to support other Card products from Servicer. Cardholders
may use the Cardholder Website to perform Card functions, including the following:
|
|
|
View Card Transaction activity |
|
|
|
|
View Statements (when developed by TSYS) |
|
|
|
|
Request copies of Cardholder statements |
Through a project request, Bank may request changes to the existing screens and content of this
Cardholder website.
|
13.2 |
|
TSYS Management Tool |
Servicer shall provide Bank with view-only access to TSYS which may be used by Bank, as the issuing
Bank, to interface into the Servicer System in order to, among other things, check Card
transactional activity.
Servicer shall provide Bank access to a FTP reporting tool to view reports as provided in Section
15.1 below. For the avoidance of doubt, the provision of such access does not remove or otherwise
waive Servicers obligation to provide and perform other Services related to reporting.
14.0 |
|
Products Supported; Options. As mutually agreed to by Bank and Servicer (including agreement
on cost), Servicer shall provide the Services for the types of Cards described below having
the below described options: |
|
o |
|
Reloadable |
|
|
o |
|
Instant issue |
|
|
o |
|
Branded |
|
|
|
Embossing |
|
|
|
|
Thermal Printing |
|
|
|
|
Card activation labels |
|
o |
|
Expiration dates |
|
|
o |
|
Card number |
|
|
o |
|
Service code |
|
|
o |
|
CVV, CVV2 |
|
|
|
Card Carrier for both mailed Cards and Cards distributed at POS. |
|
o |
|
Batch |
|
|
o |
|
Expedited |
|
|
o |
|
Instant Issue |
|
|
o |
|
Manual |
|
o |
|
Fed-Ex or other courier service |
|
|
o |
|
Direct Mail |
|
o |
|
ACH (direct deposit only) |
|
|
|
Statements upon request |
|
o |
|
Paper |
|
|
o |
|
Online |
|
|
o |
|
Bi-lingual (project request by Bank required, subject to TSYS
availability) |
|
o |
|
CRV block removal |
|
|
o |
|
Balance inquiry |
|
|
o |
|
Transaction history |
|
|
o |
|
PIN change |
|
|
o |
|
English/Spanish |
|
o |
|
Authorizations |
|
|
o |
|
Batch processing |
|
|
o |
|
Transactional limits |
|
|
o |
|
Adjustments |
|
|
o |
|
Card activation |
|
|
o |
|
PIN generation |
|
|
o |
|
Organizational hierarchy |
|
|
o |
|
Funds movement |
|
|
|
PIN handling |
|
|
|
|
Risk Management |
|
o |
|
OFAC verification |
|
|
o |
|
Fraud reporting |
|
|
o |
|
Never Received cards |
|
|
o |
|
Patriot Act/Anti-Money Laundering data |
|
o |
|
Lost/Stolen reporting |
|
|
o |
|
Escalation process |
|
|
o |
|
Receive, Research, Handle, Respond to and Resolve all
Cardholder inquiries and disputes (whether via phone, Cardholder website, or
written correspondence.) |
|
o |
|
Closing Cards |
|
|
o |
|
Purging Cards |
|
o |
|
Settle to G/L |
|
|
o |
|
Network adjustments |
15.0 |
|
Reporting. Servicer shall provide all report production services for the Wal-Mart Program
Cards, including the following: |
|
|
|
Report Production and Management |
|
|
|
|
Delivery |
|
|
|
|
Data Warehousing, when requested and at Banks additional expense, on mutually
agreed to terms, but in no event for Soft Launch. |
|
|
15.1 |
|
Report Production and Management. |
15.1.1 Servicer shall provide reports via FTP site with respect to the Services and any Bank
Data pursuant to which Servicer shall, as requested by Bank, produce reports requested by Bank on a
daily, weekly, monthly, quarterly and yearly basis. Servicer shall generate and store Transaction
report data.
15.1.2 Servicer shall generate and distribute such reports via FTP site and in a format which
permits Bank to view, manipulate, print, and store the reports.
15.1.3 Servicer shall directly transmit to Bank, copies of the Bank files in a mutually agreed
upon format, if so requested by Bank.
15.1.4 Servicer shall produce and provide reports for the following areas and any other
reports as required in this Schedule:
|
|
|
Negative Match Report |
|
|
|
|
Multiple Cards Report |
|
|
|
|
Authorization Details |
|
|
|
|
Balance Inquiries on accounts not activated |
|
|
|
|
Blocked account balances |
|
|
|
|
ATM Decline Details |
|
|
|
|
API Declines/Approvals |
|
|
|
|
High Account balance |
|
|
|
|
Multiple Loads by SSN/Other ID |
|
|
|
|
Credit Rating Information |
|
|
|
|
Merchant Credits |
|
|
|
|
Total Posted Transactions |
|
|
|
|
Lost/Stolen Report |
|
|
|
|
Total Overdrafts |
|
|
|
|
Direct Deposit ACH Transactions Over $1000 |
|
|
|
|
Direct Deposit ACH Reject and Return Report |
|
|
|
|
Activation Report |
|
|
|
|
Sales Invoices |
|
|
|
|
Daily Settlement Sheet |
|
|
|
|
Monthly Cardholder Refund Reimbursement Invoice |
|
|
|
|
Monthly Settlement/Total Fees |
|
|
|
|
Monthly Interchange Settlement |
|
|
|
|
Reconciliation/Activity File |
|
|
|
|
Daily Marketing Report Detail |
|
|
|
|
Weekly Top 5 Merchant/MCC |
|
|
|
|
Monthly Marketing Report Detail |
|
15.2 |
|
Data Extraction, Encryption, Delivery, and Receipt Services |
15.2.1 Bank and Servicer shall work together in good faith to define and develop mutually
agreeable data extraction, encryption, delivery and receipt services.
16.0 |
|
Settlement, Funds Movement, and Reconciliation. Servicer shall provide complete settlement,
funds movement and reconciliation services, including the following services: |
|
|
|
Settlement Services |
|
|
|
|
Funds Movement Services |
|
|
|
|
Reconciliation Documentation 16.1 Settlement Services |
Servicer shall settle required funding with various Networks as needed on a [***] basis.
Settlement services shall be provided in connection with, but not limited to, the following
Networks:
|
|
|
*** |
|
Confidential material redacted and
filed separately with the Commission |
|
|
|
Visa |
|
|
|
|
Interlink |
|
|
16.2 |
|
Funds Movement Services |
Servicer shall be responsible for providing Bank with reporting required for accurate movement of
funds between the funding and activity bank accounts on a [***] basis as required by the
various Network and/or Bank funding activities and Cardholder activities. Bank shall be responsible
for accurate movement of funds between various bank accounts owned by Bank.
|
16.3 |
|
Reconciliation Documentation |
Servicer shall provide Internet access to the following report(s) required to reconcile settlement
and funds movement services:
Servicer has ownership over the processing accuracy and timely availability of these reports. In
the event the Network Daily Reports Tool is not accessible or the reports were not published to the
Networks Daily Report website, Servicer shall email (encrypted) or fax required reports as needed
to the Bank Finance contact.
17.0 |
|
Transaction Processing. Servicer shall all provide Transaction processing services for Bank
Cards. These services include the following processes: |
|
|
|
General Transaction Processing (to include reloads, balance inquiries, debit
purchases, ATM withdrawals, direct deposits, cash back and others as specified by
Bank). |
|
|
|
|
Fees |
|
|
17.1 |
|
General Transaction Processing |
17.1.1 Servicer shall provide all Transaction-processing services with the capability required
to receive, enter, process and post Card Transaction activity on a real time basis. The processing
and posting of Transactions shall be accomplished using a wide variety of controls and settings
available to and selected by Bank. Monetary Transactions, including debit and credit sales,
returns, refunds,
|
|
|
*** |
|
Confidential material redacted and
filed separately with the Commission |
adjustments, charge backs, and payments shall be supported on a real time basis. Other non-monetary
Transactions shall be supported and used to maintain non- monetary account information.
Authorization Transactions shall be supported on a real time basis. Bank acknowledges that Servicer
will use the TS1 Platform for Transaction processing. Servicer shall not use a different platform
for Transaction processing without first obtaining Banks written consent.
17.1.2 Servicer shall provide Transaction-processing services for all monetary Transactions
received by Servicer from the applicable Network for posting to the Cardholder account.
17.1.3 Servicer shall receive and accept Cardholder direct deposits from Banks third-party
service provider.
17.2.1 Servicer shall provide Bank the ability to assess and reasonably manage the following
fee types, at the BIN level, including:
|
o |
|
Monthly Account Maintenance Fee |
|
|
o |
|
Domestic ATM Withdrawal |
|
|
o |
|
International ATM Withdrawal |
|
|
o |
|
Teller Cash Withdrawal |
|
|
o |
|
Domestic ATM Inquiry |
|
|
o |
|
International ATM Inquiry |
|
|
o |
|
Card Replacement |
|
|
o |
|
Statement Reprint |
|
|
o |
|
Live Bank Service |
|
|
o |
|
Dormant/Inactivity fee |
|
|
o |
|
Activity fee |
|
|
o |
|
Point of sale (Signature or PIN) |
|
|
o |
|
IVR/VRU |
17.2.2 Servicer shall provide Bank the ability to assess and manage all fee criteria,
including but not limited to, include/exclude fee criteria options and amounts and targeted
Transaction activity for all Clients and Programs.
18.0 |
|
Cooperation/Interface with Third-Parties. In connection with providing the Card products and
services to Bank and Cardholders, Servicer shall reasonably cooperate with any third-party
provider(s) of goods, software or services to Bank in support of or in connection with Banks
and/or Cardholders receipt of such products and services. |
19.0 |
|
Other Services. Servicer agrees and acknowledges that it is responsible for providing all
services on behalf of Bank in connection with the Banks issuance of Cards, and the use of
such Cards, as required in accordance with commercially reasonable business practices as well
as safe and sound banking practices, except to the extent that Bank has expressly undertaken
to perform such services under the Agreement, and that the term Services, as used in
this schedule or the Agreement, shall include all such services even if not expressly set
forth in this schedule or the Agreement. |
|
20.0 |
|
Definitions. All capitalized terms not defined below or elsewhere in this Schedule shall
have the meanings ascribed to them in the Agreement. |
|
|
|
Bank Finance Contact means Ben Johnson. |
|
|
|
Draft Request shall mean a request for sales slip or receipt that substantiates or
evidences any given Transactions or charges (whether debit or credit) related to a Card. |
|
|
|
include or including shall mean without limitation. |
|
|
|
MCC shall mean Merchant Category Code. |
|
|
|
Permanent Card shall have the meaning set forth in that certain Prepaid Card
Program Agreement by and among Bank, Servicer, Wal-Mart Stores, Inc., and certain of its
Affiliates (the Triparty Agreement). |
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PIN shall mean personal identification number assigned to or selected by
Cardholder for use in processing Transactions to Cardholders Card. |
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Servicer Statement Day shall mean the day not later than the tenth (10th) Business
Day after the close of each calendar month. |
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Temporary Card shall have the meaning set forth in the Triparty Agreement. |
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Wal-Mart Program shall mean, with respect to this schedule, all of the products
and services provided or to be provided by Servicer to Bank under Schedules 1-A, 1-B, 1-C,
1-D, 1-E , and 1-F of the Agreement. |
EXHIBIT A
Distribution Center Proposed Solution for Pilot Launch
[ILLEGIBLE]
SCHEDULE 1-C
SERVICE LEVEL AGREEMENT
FOR
WAL-MART PROGRAM
TABLE OF CONTENTS
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1. Introduction |
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1 |
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1.1. Purpose |
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1 |
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1.2. Effective Date of the Service Levels |
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1 |
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1.3. Modification and Review of Service Levels and Related Procedures |
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1 |
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1.4. References/Interpretation |
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1 |
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2. Definitions |
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1 |
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2.1. Certain Definitions |
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1 |
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3. Service Level Methodology |
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3 |
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3.1. Excused Downtime. |
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3 |
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3.2. Measurement and Reporting |
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3 |
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3.3. Measurement Tools |
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4 |
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3.4. Reload Packs Excluded |
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4 |
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4. Communication and Escalation Requirements |
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4 |
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5. Issue and Problem Resolution, Classification, Response and Notification |
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5 |
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5.1. Issue and Problem Resolution |
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5 |
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5.2. Problem Severity Level Classifications/Communication |
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5 |
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5.3. Multiple Tickets Having the Same Severity Classification |
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8 |
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6. Service Level Credit Methodology |
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8 |
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6.1. Service Level Failures |
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8 |
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Exhibit A (Service Levels)
Exhibit B (Escalation)
1
1. Introduction
1.1. Purpose
This Service Level Agreement (SLA) sets forth the Service Levels that Servicer and Bank are
required to meet or exceed in performing Servicer Services or Intermediary Services, respectively,
in connection with the Wal-Mart Program. This SLA also provides for remedies associated with a
Partys failure to achieve the Service Levels, including Service Level credits (SLCs).
Servicer and Bank shall perform the Servicer Services and Intermediary Services, respectively,
so as to achieve or exceed all of the Service Levels set forth in this Program Schedule.
1.2. Effective Date of the Service Levels
Unless otherwise specified herein or in a separate document signed by Servicer and Bank, each
Service Level in this SLA is effective as of the Effective Date (as defined below).
1.3. Modification and Review of Service Levels and Related Procedures
Subject to the terms of the Triparty Agreement, Service Levels may be added, deleted or
modified by the Parties during the Term, in accordance with the Services Agreement (as defined
below), in order to achieve a fair, accurate and consistent measurement of performance of the
Servicer Services and Intermediary Services. Subject to the terms of the Triparty Agreement, the
parties may also add, delete or change Service Levels by mutual agreement on a go-forward basis in
response to changes in Banks business needs.
The Parties shall meet at least annually to review Service Level results and to consider
proposed changes to Service Level requirements, Service Level reporting requirements and other
related issues, but neither Party shall be required to agree to any particular changes without such
Partys consent except as may be otherwise expressly set forth herein, in the Services Agreement or
in the Triparty Agreement.
1.4. References/Interpretation
Unless otherwise specifically noted, all references in this SLA to Articles, Sections,
Exhibits and Attachments are references to the Articles, Sections, Exhibits and Attachments of
this SLA, respectively. References to Articles or Sections of the Services Agreement refer to the
Services Agreement to which this SLA is appended. Capitalized terms used but not defined herein
shall have the meanings ascribed to them in the Services Agreement.
2. Definitions
2.1. Certain Definitions
Authorization System means that portion of the Servicer System utilized by Servicer
to authorize Transactions.
Available for Use means the ability of equipment, software, systems, data, Servicer
Services and functions for which Servicer is operationally responsible, to be utilized or accessed
by Bank, the Bank Client, Cardholders or other third-parties as designated by Bank, as intended in
accordance with normal operations.
Availability, unless otherwise defined herein, means the extent to which referenced
equipment, software, systems, data or Servicer Services are Available for Use.
Bank Client means, individually and collectively, Wal-Mart Stores, Inc., Wal-Mart
Stores Texas L.P., Wal-Mart Louisiana, LLC., Wal-Mart Stores East, Inc., an Arkansas corporation,
and Wal-Mart Stores East, L.P.
Billing Period means the period of time over which the Servicer Services identified
in the periodic invoice presented to Bank by Servicer were performed. Unless otherwise noted, the
Billing Period shall be a calendar month.
Critical Service Level has the meaning given in Section 6.2.
Downtime, unless otherwise defined herein, means the number of minutes in the
Billing Period during which identified equipment, software, systems, data, Servicer Services,
Intermediary Services or function was not Available for Use or where response time of such service
is outside established parameters.
Effective Date means the date as of which Cards first become available for sale to
the public at Bank Client.
Excused Downtime means (i) Downtime during a Scheduled Maintenance Window, and (ii)
any other period during which any particular equipment, software, system, function Servicer Service
or Bank Service is not Available For Use (x) of which Bank or Servicer, as applicable, has
approved, (y) which Bank or Servicer, as applicable, has excused, or (z) which are outages due to
matters outside of Servicers or Banks, as applicable, Span of Control.
Include, includes and including, whether or not capitalized mean
include without limitation, includes without limitation, and including without limitation.
Monthly SLA Report has the meaning given it in Section 3.1.
Non-Critical Service Level has the meaning given in Section 6.2.
Scheduled Maintenance Window means a scheduled period of time mutually agreed by
Servicer, Bank and Bank Client during which maintenance or other activities are to be performed and
the time actually used, such time not to exceed [***] per calendar [***].
Servicer shall provide Bank not less than [***] prior written notice of any requests for
changes to its Scheduled Maintenance Window. Extensions to a Scheduled Maintenance Window, and any
rescheduled Maintenance Window for which Bank has not provided its written consent, shall be deemed
Unexcused Downtime.
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*** |
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Confidential material redacted and
filed separately with the Commission |
Servicer Services means Services as defined in Schedule 1-B (Description of
Services) to the Services Agreement.
Service Levels are expected results defined in each Service Level section of Exhibit
A to this SLA.
Service Level Agreement or SLA has the meaning given in Section 1.1.
Service Level Credit or SLC means the monetary credit that a Party will
pay the other Party if the former fails to meet a Service Level, as set forth herein.
Service Level Failure has the meaning given in Section 6.1.
Services Agreement means the Card Program Services Agreement dated October ___, 2006
by and between Bank and Servicer, as amended from time to time.
Severity Level means, with respect to an incident, the highest-priority level that
is applicable based on the classifications contained in this SLA, as reasonably determined by Bank
in accordance with the descriptions set forth in the chart made part of Section 5.2.
Span of Control means any equipment, software, system, network or other
infrastructure and those areas of functionality and availability with respect to, or utilized to
provide, the Services or other services, as applicable, that are under the control of a Party, its
subcontractors or agents.
Term has the meaning given it in Schedule 1-A (Description of Wal-Mart Program) to
the Services Agreement.
Time of Problem Identification means the earlier of (i) the time Servicer detects a
problem or incident, and (ii) the time Servicer is notified of the problem or incident.
Triparty Agreement means that certain Prepaid Card Services Agreement dated October
20, 2006 by and among Bank, Servicer and Bank Client.
Unexcused Downtime, unless otherwise defined herein, means the total number of
minutes any Servicer System component or any Service is not Available for Use during a Billing
Period, excluding Excused Downtime.
3. Service Level Methodology
3.1. Excused Downtime.
Service Level Failures shall not be deemed to occur during Excused Downtime.
3.2. Measurement and Reporting
Except as otherwise specified in this SLA or agreed in writing by the Parties, each Party
shall accurately measure and report on its performance against the applicable Service Levels on a
calendar-month basis. Unless otherwise specified for a particular Service Level, the Servicer
Services, Intermediary Services and each Partys performance against the Service Levels are to
be monitored by the Party providing such services [***] per [***] per [***] during the Term,
excluding, however, any Excused Downtime. Unless otherwise specified, each Party will be
responsible to collect measurement data and execute the data collection plan for completing the
Monthly SLA Report, as discussed below, for Service Level performance. Each day, where applicable,
each Party will record all applicable Service Levels and shall, for the calendar month, determine
the monthly service level. The total number of Service Level Failures during the specified
measurement period will be documented in the Monthly SLA Report for that measurement period.
All activities required for monitoring, measuring and reporting a Partys performance against
the Service Levels shall be performed at no additional charge to the other Party.
Not later than the 10th Business Day of each calendar month, each Party shall provide to the
other a detailed report, in form and with a level of detail reasonably satisfactory to the other
Party, summarizing its performance of the Servicer Services or Intermediary Services, as
applicable, against the Service Levels during the previous calendar month (the Monthly SLA
Report). Such report shall include, for each Service Level Failure, (a) a description of the
cause(s) of such failure, (b) the remedial efforts (if any) undertaken by the Party to correct the
failure, and (c) the preventive measures (if any) taken, or currently being taken, by such Party so
that the failure does not recur.
Each Party shall provide all reports described in this Article 3 and elsewhere in this SLA in
electronic format.
3.3. Measurement Tools
Each Party shall maintain in place and utilize the necessary measurement and monitoring tools
and procedures required to measure and report its performance against the applicable Service
Levels. Measurement and monitoring shall permit reporting at a level of detail reasonably
sufficient to verify compliance with the Service Levels. Each party shall provide the other with
information and access to such tools and procedures, as well as any resulting reporting data
including, without limitation, raw reporting data, reporting logs and log files, upon request for
purposes of verifying such partys compliance with the terms of this SLA.
3.4. Reload Packs Excluded
The Service Levels applicable to Servicer and Bank hereunder shall not apply to the extent the
Servicer Services and Intermediary Services are related to the sale or servicing of GD Reload
Packs.
4. Communication and Escalation Requirements
Upon becoming aware of any actual or pending Service Level Failure, each Party shall promptly
contact the other as directed by the escalation policies and procedures set forth in the attached
Exhibit B or as otherwise mutually agreed by the parties in writing. Such contacting Party shall
provide the other Party all pertinent information available to it at such time
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*** |
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Confidential material redacted and
filed separately with the Commission |
concerning the Service Level Failure. Such information may include (a) nature and scope of the
problem, (b) actual or suspected cause(s) of the problem, (c) expected or possible effects of the
problem on the Servicer Services, Servicer, Bank, Intermediary Services and the Bank Client, (d)
the proposed Severity Level assigned to the problem, (e) actions being taken by such Party to
resolve the problem and return the Servicer Services or Intermediary Services to their normal
operational status, (f) actions being taken by Servicer or Bank, as applicable, to eliminate any
adverse effects from occurrence of the problem (including any productions delays, lost or corrupted
data, failures to process Transactions, etc.), (g) contact information concerning the individual
having responsibility for liaising with the other Party in connection with the problem, and (h)
such additional information concerning the above as is reasonably requested by the other Party.
5. Issue and Problem Resolution, Classification, Response and Notification
5.1. Issue and Problem Resolution
Following any Service Level Failure, the applicable Party responsible therefore shall restore
normal provision and operation of the affected service consistent with the Services Agreement,
including, without limitation, Schedule 1-B and this SLA and will inform the other Party of the
strategy for resolution, including patches, workarounds, etc. Each Party will also advise the other
of any reasonably foreseeable degradation or interruption in service that may result from the
incident or problem, or in connection with the resolution process. The Parties will use
commercially reasonable efforts to minimize the impact on the Parties, Bank Client and Cardholders.
The Party responsible for the Service Level Failure will also bear any additional servicing costs
while the problem or incident is being addressed, unless the other Party agrees to bear some of the
cost, and such responsible Party will bear all costs associated with the resolution of any issue
attributed to it.
Problem ticket time frames will be recorded and tracked in the current tracking support system
maintained by the responsible Party.
5.2. Problem Severity Level Classifications/Communication
For purposes of this SLA, including without limitation, the Service Levels set forth in
Exhibit A to this SLA, the following chart sets forth the Severity Level classifications for
problems and event tickets:
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First |
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Subsequent |
Severity |
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Status |
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Status |
Level |
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Description |
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Examples |
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Update |
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Updates |
[***]
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Severe impact on
productivity;
Severe corruption
of data;
Requires immediate
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Bank On-Line tools unavailable.
Systemic error resulting in
balances being incorrect for
Cardholders;
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Within
[***]
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No later than
[***] |
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*** |
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Confidential material redacted and
filed separately with the Commission |
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First |
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Subsequent |
Severity |
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Status |
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Status |
Level |
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Description |
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Examples |
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Update |
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Updates |
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change
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Significantly reduced response
time. |
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Transactions and other
critical functions unavailable
including, without limitation,
the Authorization System and
those portions of the Servicer
System affecting Card loads,
IVR, customer service, Card
applications, Card activation. |
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Problems that cause or are
reasonably foreseeable or
likely to cause significant
loss of revenue or incurrence
of significant expense to a
Party. |
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In each case, for which no
known bypass or work-around is
available and can be readily
implemented. |
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[***]
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Significant impact
on Bank
productivity
Issue directly
affects Cardholders
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Non-critical Transactions
unavailable
Moderately reduced response
time
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Within
[***]
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[***] |
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Incorrect interface |
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Severe Bank or Cardholder
statement or notice issues |
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Calculation issues with
critical functions |
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Cardholder web-sites
unavailable |
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Likely to have a serious
impact on an essential or
important component,
transaction, process, or
service relating to Bank or
Bank Client business or
operations, or Cardholders. |
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*** |
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Confidential material redacted and
filed separately with the Commission |
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First |
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Subsequent |
Severity |
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Status |
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Status |
Level |
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Description |
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Examples |
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Update |
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Updates |
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In each case, for which no
known bypass or work-around is
available and can be readily
implemented. |
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[***]
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Significantly
reduces Servicer
System
effectiveness
Required for next
major processing
(such as
month/quarter end)
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Less severe Bank or Cardholder
statement or notice issues.
Calculation issues with non-
critical functions.
Report sorting issues.
Report content issues.
Screen navigation or
formatting issues (screen
still usable).
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Within
[***]
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As [***] |
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Impairs a non-critical
component, process, or service
relating to Banks or Bank
Clients business or
operations, or for Cardholders
for which a known bypass or
workaround is available and
can be readily implemented. |
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Causes or is reasonably
foreseeable or likely to cause
one or more security issues
but does not put Bank Data at
risk of being compromised. |
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[***]
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Work-around is
available
Several methods to
resolve issue
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Issues for non-critical
functions isolated to a very
few Cards.
Cosmetic issues with reports
or screens.
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Within
[***]
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As [***] |
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Issues where a simple
work-around is available. |
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That permits Cardholders to
use Banks products and
services. with only minor loss
or degradation of
functionality |
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That is low impact and is not
continual or repeated |
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*** |
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Confidential material redacted and
filed separately with the Commission |
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First |
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Subsequent |
Severity |
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Status |
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Status |
Level |
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Description |
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Examples |
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Update |
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Updates |
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For which a known bypass or
work-around is available and
can be readily implemented. |
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5.3. Multiple Tickets Having the Same Severity Classification
In the event there are multiple incident tickets relating to problems having the same severity
classifications, the Parties will work together to determine the priority of incident resolution
efforts in connection with the relevant incidents.
6. Service Level Credit Methodology
6.1. Service Level Failures
In each instance of a failure by a Party to achieve a Service Level (a Service Level
Failure), such failing Party shall: (i) investigate and report to the other Party on the root
cause(s) of the failure, (ii) advise the other Party, as and to the extent requested, of the status
of remedial efforts being undertaken with respect to the failure; (iii) notify the other Party of
the steps which the failing Party believes should be taken to correct the failure; (iv) promptly
take the necessary steps and resume meeting the Service Level; (v) take appropriate preventive
measures so that such failure does not recur; and (vi) ensure that the specific Service Level
Failure is accurately recorded in the applicable report.
6.1.1. Termination for Repeated Individual Critical Service Level Failures. Either
Party shall have the right to terminate the Wal-Mart Program in the event that, at any time after
the Effective Date, Servicer fails to achieve the Default Percentage with respect to the same
Service Level during any [***] or during any [***] months during any rolling
[***] calendar [***] period during the Term (each a Repeated SLA Failure),
excluding any calendar [***] for which a grace period applies. Notwithstanding the
foregoing, this provision shall not apply to Repeated SLA Failures with respect to Non-
Termination Right Service Levels, if indicated as such on Exhibit A.
[Exhibits A and B follow immediately]
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*** |
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Confidential material redacted and
filed separately with the Commission |
Exhibit A to Schedule 1-C
I. Service Levels for Which Servicer is Responsible:
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Service Level |
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Definition |
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Defect Definition |
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Calculation |
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Target % |
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Default % |
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Comments |
1. authorizations
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Percentage of
Availability of the
Authorization
System
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[***] |
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[***]
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[***]% |
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[***]%
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[***] |
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2. IVR Availability
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Percentage of
Availability of the
Bank IVR
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[***]
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[***]
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[***]%
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[***]%
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[***] |
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3. Call Response
Timeliness
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Percentage of calls
answered by a live
representative in
120 seconds
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[***]
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[***]
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[***]%
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[***]%
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[***] |
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4. Call Abandonment
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Percentage of calls
abandoned while
waiting for a live
customer service
representative
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[***]
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[***]
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[***]%
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[***]%
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[***] |
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*** |
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Confidential material redacted and
filed separately with the Commission |
1
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Service Level |
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Definition |
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Defect Definition |
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Calculation |
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Target % |
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Default % |
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Comments |
5. Call Quality
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Percent of calls
meeting mutually
(by Bank and Green
Dot) agreed upon
quality standard
for an acceptable
call, per mutually
agreed call quality
review form
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[***]
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[***]
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[***]%
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[***]%
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[***] |
6. New
Cardholder Set Up
Accuracy [Fields
covered: Name,
address, and SSN]
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Percentage of new
Cardholder accounts
that contain an
error.
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[***]
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[***]
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[***]%
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[***]%
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[***] |
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7. New
Cardholder Card
Production Accuracy
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Measure of the
accuracy of
Permanent Prepaid
Card production
services including
plastics,
embossing,
graphics/thermal
prints, inserts,
card mailers,
activation
stickers, envelope
and PIN mailer
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[***]
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[***]
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[***]%
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[***]%
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[***] |
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*** |
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Confidential material redacted and
filed separately with the Commission |
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Service Level |
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Definition |
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Defect Definition |
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Calculation |
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Target % |
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Default % |
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Comments |
8. New
Cardholder Card
Production
Timeliness
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Timeliness of
Permanent Prepaid
Cards being
embossed and put
into the mail
system
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[***]
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[***]
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[***]%
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[***]%
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[***] |
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|
|
|
|
|
|
|
|
|
|
|
|
|
|
[***]%
|
|
[***]%
|
|
[***] |
|
|
|
|
|
|
|
|
|
|
|
|
|
9. Customer
Website Access
|
|
Percentage of
Available Use time
for
Walmartprepaid.com
|
|
[***] |
|
[***]
|
|
[***]%
|
|
[***]%
|
|
[***] |
|
|
|
*** |
|
Confidential material redacted and
filed separately with the Commission |
|
|
|
|
|
|
|
|
|
|
|
|
|
Service Level |
|
Definition |
|
Defect Definition |
|
Calculation |
|
Target % |
|
Default % |
|
Comments |
10. Prepaid
Card Fee Accuracy
|
|
The percentage of
accurate assessment
of all Prepaid Card
Fees
|
|
[***]
|
|
[***]
|
|
[***]%
|
|
[***]%
|
|
[***] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
[***]%
|
|
[***]%
|
|
[***] |
|
|
|
|
|
|
|
|
|
|
|
|
|
11. Customer
Satisfaction Survey
|
|
The percentage of
Cardholders who are
satisfied as
indicated by
results of mutually
agreed (by Bank and
Servicer/Green Dot)
satisfaction
survey. [Survey to
be performed 2X per
year]
|
|
[***]
|
|
[***]
|
|
[***]%
|
|
[***]%
|
|
[***] |
N.B.: The Call Response Timeliness
and Call Abandonment SLAs shall not apply during the [***] following the [***] if during
such period the sale of Cards at participating Bank Client stores averages greater than [***] per participating store.
|
|
|
*** |
|
Confidential material redacted and
filed separately with the Commission |
II. Service Levels for which Bank is responsible:
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Target % |
|
Default % |
|
Comments |
8.1 Intermediary
Services: Data
Transmissions From
Bank Client to
Servicer
|
|
Timely and accurate
transmission of GD
Transaction Data
from Bank Client to
Servicer
|
|
[***]
|
|
[***]
|
|
[***]%
|
|
[***]%
|
|
[***] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
[***]%
|
|
[***]%
|
|
[***] |
|
|
|
|
|
|
|
|
|
|
|
|
|
8.2
Intermediary
Services: Data
Transmissions From
Bank to Bank Client
|
|
Timely and accurate
transmission of GD
Transaction Data
from Bank to Bank
Client
|
|
[***]
|
|
[***]
|
|
[***]%
|
|
[***]%
|
|
[***] |
|
|
|
*** |
|
Confidential material redacted and
filed separately with the Commission |
Exhibit
B to Schedule 1-C
|
|
|
*** |
|
Confidential material redacted and filed separately with the Commission |
Exhibit
B to Schedule 1-C
|
|
|
*** |
|
Confidential material redacted and filed separately with the Commission |
SCHEDULE 1-D
SERVICING FEES
1. Right to Program Revenues. Bank shall be entitled to (i) all fees payable by and
actually collected from Cardholders under the terms of the Cardholder Agreement, (ii) all
interchange income payable under the Network Rules to the issuer of the Cards, (iii) all fees paid
by Bank Client in respect of reloads associated with check cashing (as described in Section 3(d)),
and (iv) all amounts payable by a Network to Bank under a special arrangement between Bank and the
Network, other than amounts described in the second sentence of Section 3 below. For clarity, Bank
and/or the Bank Client shall be entitled to all fees charged to Cardholders upon sale of the Cards,
including at Bank Client locations. All fees and income described in this Section 1 shall
hereinafter be referred to as the Program Revenue).
2. Servicing Fee. The Servicing Fee payable by Bank to Servicer shall be the Base
Servicing Fee determined under Section 3 less the Servicing Fee Rebate (if any) determined under
Section 5.
3. Amount of Base Servicing Fee. The Base Servicing Fee shall be the total of
(a) the sum of the below amounts described in this Section 3 that are actually collected from
Cardholders less (b) $[***] for each reload to a Card at a non-Bank Client location (the
Non-Bank Client Reload Fee). To the extent Bank offers any Card product to Wal-Mart other
than a Wal-Mart-branded Visa card, the Parties agree [***].
(a) [***]% of Initial Card Sale Fees for sales at Bank Client locations (Single Pak)
(e.g., for a fee of $8.94 collected from the Cardholder, Bank shall pay Servicer
$[***]).
(b) [***]% of Initial Card Sale Fees for sales at Bank Client locations (Share Pak)
(e.g. for a fee of $12.94 collected from the Cardholder, Bank shall pay Servicer
$[***]).
(c) [***]% of Reload Fees at Bank Client locations (Non-Check Cashing) (e.g.
for a fee of $4.64 collected from the Cardholder, Bank shall pay Servicer $[***]).
(d) [***]% of $[***] fee collected from Bank Client for each reload
associated with Check Cashing (e.g. for a fee of $0.25 collected from Bank Client, Bank shall
pay Servicer $[***]).
(e) Reload-Direct Deposit: N/A
(f) [***]% of ATM Withdrawal Fees (domestic) (e.g. for a fee of $1.95
collected from the Cardholder, Bank shall pay Servicer $[***]).
(g) [***]% of ATM Withdrawal Fees (international) (e.g. for a fee of $3.50
collected from the Cardholder, Bank shall pay Servicer $[***]).
|
|
|
*** |
|
Confidential material redacted and
filed separately with the Commission |
1
(h) [***]% of ATM Balance Inquiry Fees (e.g. for a fee of $0.75 collected
from the Cardholder, Bank shall pay Servicer $[***]).
(i) Negative Balance Fee: N/A
(j) [***]% of Special Assistance Fees (e.g. for a fee of $2.00 collected from
the Cardholder, Bank shall pay Servicer $[***]) (waived if [***] load
balance).
(k) [***]% of Lost/Stolen Card Replacement Fees (e.g. for a fee of $8.94
collected from the Cardholder, Bank shall pay Servicer $[***]).
(l) [***]% of Second Card Fees for Permanent PL Cards (e.g. for a fee of
$8.94 collected from the Cardholder, Bank shall pay Servicer $[***]).
(m) [intentionally omitted]
(n) [***]% of Reload Fees for non-Bank issued cards reloaded at Bank Client Locations
(e.g. for a fee of $4.64 collected from the Cardholder, Bank shall pay Servicer
$[***])
(o) [***]% of Paper Statement Card Fees (e.g. for a fee of $2.00 collected
from the Cardholder, Bank shall pay Servicer $[***]).
(p) [***]% of Cash Advance Card Fees (e.g. for a fee of $3.50 collected from
the Cardholder, Bank shall pay Servicer $[***]).
(q) Account Closure Fee: N/A
(r) PIN Debit Purchase Fee: N/A
(s) Signature Purchase Fee: N/A
(t) Fee for Cash Back on Purchase at POS: N/A
(u) [***]% of Monthly Maintenance Fees (e.g. for a fee of $4.94 collected
from the Cardholder, Bank shall pay Servicer $[***]) (waived if [***] load
balance).
(v) [***]% of International Transactions (e.g. for a fee of 2.00% of the
Transaction amount collected from the Cardholder, Bank shall pay Servicer [***]% of
such amount).
(w) All Network fees earned on Cards (e.g. interchange), except for [***]bps
on all PIN and Signature Transactions (the Additional BPS) and [***] fees
payable to Bank under a special arrangement with a Network, provided, however,
that the Additional BPS shall exclude the portion of Wal-Mart transaction volume in excess of
[***]% of total transaction volume, and further, provided, that
interchange fees earned by Bank shall be subject to audit by Servicer.
|
|
|
*** |
|
Confidential material redacted and
filed separately with the Commission |
(x) [***]% Expedited Card Delivery Fee (e.g., for a fee of $19.95 collected from the
Cardholder, Bank shall pay Servicer $[***]).
4. Payment of Base Servicing Fee.
(a) Servicer shall provide Bank with a monthly statement no later than [***] after
the end of such calendar month showing the calculation of the Base Servicing Fee payable by Bank
for each calendar month during the term of the Wal-Mart Program. Bank shall pay such Base
Servicing Fee no later than [***] after receipt of such statement, to the extent not
otherwise deducted by Servicer in Section 4(b) below.
(b) Upon providing such statement, Servicer may deduct the portion of the Base Servicing Fee
from Program Revenue held by Servicer on behalf of Bank as part of providing Services under the
Agreement.
5. Servicing Fee Rebate.
(a) On or before [***] after the end of each calendar quarter during the term of the
Wal-Mart Program (the Quarterly Calculation Date), Servicer shall pay to Bank a rebate
on the Servicing Fee that Bank paid to Servicer for the previous calendar quarter under Section
2 (Servicing Fee Rebate) equal to the amount (if any) that the Minimum Bank Program
Revenue exceeds the Actual Bank Program Revenue.
(b) Actual Bank Program Revenue means the gross amount of (i) Program Revenue during the
previous calendar quarter, which amount shall be subject to audit by Servicer plus (ii)
the Non-Bank Client Reload Fee plus (iii) Banks share of [***], less
the sum of (i) Base Servicing Fees paid by Bank to Servicer pursuant to Section 2 for such
calendar quarter, and (ii) amounts payable by [***] to [***] with respect to such fees
collected from Cardholders for such calendar quarter.
(c) Minimum Bank Program Revenue means the sum of the following amounts:
|
|
|
|
|
Net Profit Margin |
|
Until 12/31/2008 |
|
After 12/31/2008 |
[***]%
|
|
[***]% of Net Profit
|
|
[***]% of Net Profit |
|
|
|
|
|
[***]%
|
|
[***]% of portion
of Net Profit between
[***] and
[***]% Net Profit
Margin, [***]% of
portion of Net Profit in
excess of [***]%
Net Profit Margin
|
|
[***]% of portion
of Net Profit between
[***] and
[***]% Net Profit
Margin, [***]% of
portion of Net Profit in
excess of [***]%
Net Profit Margin |
|
|
|
|
|
Greater than [***]%
|
|
[***]% of portion
of Net Profit
between[***] and
[***]% Net Profit
Margin, [***]% of
portion of Net Profit between
[***] and
[***]% Net Profit
Margin, [***]% of
portion of Net Profit in
excess of [***]%
Net Profit Margin
|
|
[***]% of portion
of Net Profit between
[***] and
[***]% Net Profit
Margin, [***]% of
portion of Net Profit between
[***] and
[***]% Net Profit
Margin, [***]% of
portion of Net Profit in
excess of [***]%
Net Profit Margin |
|
|
|
*** |
|
Confidential material redacted and
filed separately with the Commission |
(d) Net Profit means, with respect to any calendar quarter, Servicers Program Revenues
less Servicers Program Expenses, which amount shall be determined in accordance with
GAAP and subject to audit by Bank. Net Profit Margin means, with respect to any calendar
quarter, the Net Profit divided by the Servicer Program Revenues.
|
i. |
|
Servicer Program Revenues shall equal the Base Servicing Fee. |
|
|
ii. |
|
Servicer Program Expenses shall be the sum of the following: |
|
a. |
|
All [***] costs attributable to the Wal-Mart
program, including, but not limited to: |
|
i. |
|
[***] |
|
|
ii. |
|
[***] |
|
|
iii. |
|
[***] |
|
|
iv. |
|
[***] |
|
|
v. |
|
[***] |
|
|
vi. |
|
[***] |
|
|
vii. |
|
[***] |
|
|
viii. |
|
[***] |
|
|
ix. |
|
[***] |
|
|
x. |
|
[***] |
|
|
xi. |
|
[***] |
|
b. |
|
An allocation of Servicers
[***],
[***]
and
[***]
and [***]. These expenses
will be allocated to the Program based on the ratio of Program Revenues to
Servicers Total Revenues. |
6. Bank Assumed Expenses. Servicer shall provide Bank with a monthly statement showing any
Bank Assumed Expenses payable by Bank for each calendar month during the term of the Wal-Mart
Program no later than [***] after the end of such calendar month. Bank shall pay the
amount of such invoice on terms of net [***]. Bank Assumed Expenses are as follows: (1)
all costs that result from fraud, gross negligence or willful misconduct of Bank Client or its
employees that is facilitated by information or a device obtained by an employee in connection with
his or her employment, and (2) costs and expenses associated with the [***].
7. Other. [***] is responsible for all issuer side losses with respect to the
Wal-Mart Program.
8. Wal-Mart Program Payments.
(a) Bank shall promptly forward all amounts paid by Wal-Mart in respect of the Triparty Agreement
for Prepaid Card Shrinkage and fraud recovery and [***]% of the Early Termination Fee to
Servicer. Prepaid Card Shrinkage and the Early Termination Fee are defined in the Triparty
Agreement.
(b) Any amounts paid by Wal-Mart to Bank as a result of (i) a conversion as described in Section
1.10 of the Triparty Agreement, (ii) reissuance of customer identification cards as described in
Section 2.4 of the Triparty Agreement, (iii) Program Expenses as defined in Section 3.1(d) of the
Triparty Agreement, (iv) any indemnification obligation of Wal-Mart as described in the Triparty
Agreement, (v) the Program Marketing Fund as described in Section 7 of the Triparty Agreement, and
(vi) any similar payment from the Triparty Agreement which serves as a reimbursement by Wal-Mart of
costs incurred in connection with the Wal-Mart Program shall be allocated between the Parties in
respect of the costs or expenses incurred by the Parties.
9. Funds Flow. The Parties acknowledge and agree that the percentages reflected in Section
3 of this Schedule 1-D reflect the net percentages of amounts to be earned by Servicer in respect
of the Wal-Mart Program. The Parties agree that, within one (1) week of the date hereof, they shall
meet to resolve and amend this Schedule 1-D to accurately reflect the contractual payment
obligations under the Triparty Agreement and the flow of funds between the Parties.
|
|
|
*** |
|
Confidential material redacted and
filed separately with the Commission |
SCHEDULE 1-E
REPORTING PACKAGE
|
|
|
|
|
Reports |
|
|
|
|
Negative Match Report |
|
On-Time |
|
|
Multiple Cards Report |
|
On-Time |
|
|
Authorization Details |
|
Late |
|
(12 pm CST) |
Balance Inquiries on accounts not activated |
|
Late |
|
(12 pm CST) |
Blocked account balances |
|
Late |
|
(12 pm CST) |
ATM Decline Details |
|
Late |
|
(12 pm CST) |
API Declines/Approvals |
|
On-Time |
|
|
High Account balance |
|
Late |
|
(12 pm CST) |
Multiple Loads by SSN/Other ID |
|
On-Time |
|
|
Credit Rating Information |
|
Late |
|
(12 pm CST) |
Merchant Credits |
|
Late |
|
(12 pm CST) |
Total Posted Transactions |
|
Late |
|
(12 pm CST) |
Lost/Stolen Report |
|
On-Time |
|
|
Total Overdrafts |
|
Late |
|
(12 pm CST) |
Direct Deposit ACH Transactions Over $1000 |
|
Late |
|
(8 am CST-
constrained by Fed
files becoming
available at 7:30am
CST) |
Direct Deposit ACH Reject and Return Report |
|
Late |
|
(8 am CST-
constrained by Fed
files becoming
available at 7:30am
CST) |
Activation Report |
|
On-Time |
|
|
Sales Invoices |
|
On-Time |
|
|
Monthly Cardholder Refund Reimb. Invoice |
|
On-Time |
|
|
Monthly Settlement/Total Fees |
|
On-Time |
|
|
Monthly Interchange Settlement |
|
On-Time |
|
|
Reconciliation/Activity File |
|
On-Time |
|
|
|
Daily Marketing Report Detail
(Sales, Loads, Reloads) |
|
Late |
|
(7 am CST) |
Daily Marketing Report Detail
(Activations) |
|
|
|
(12 pm CST) |
Daily Marketing Report Detail |
|
|
|
|
Purchases and Withdrawals-Card Usage) |
|
|
|
(12 pm CST) |
Weekly Top 5 Merchant/MCC |
|
Late |
|
(12 pm CST) |
Monthly Marketing Report Detail |
|
Late |
|
(12 pm CST) |
|
Compliance Reports |
|
Late |
|
Kristina Lockwood
and Josh Kellam
have discussed and
agreed on timing |
1
SCHEDULE 1-F
SETTLEMENT TERMS FOR INTERMEDIARY SERVICES
Servicer and Bank agree that the following shall apply with respect to settlement of Bank Client
Reloads and GD Transaction Funds.
1. Bank shall be responsible for obtaining from Bank Client any transaction data relating to Bank
Client Reloads (Bank Client Reload Data) and GD Transaction Data in accordance with the terms of
the agreement between Bank and Bank Client.
2. Bank shall submit all Bank Client Reload Data and GD Transaction Data to Servicer and Servicer
shall prepare a settlement statement for Bank to provide to Bank Client (Bank Client Settlement
Statement), which shall show the net amount owing by Bank Client with respect to such Bank Client
Settlement Data.
3. The net amount shown on the Bank Client Settlement Statement shall be determined by taking the
gross amount of Bank Client Reloads and GD Transaction Funds and subtracting amounts payable by
Bank to Bank Client with respect to Bank Client Reloads (as identified by Bank for Servicer) and by
Servicer to Bank Client with respect to GD Transaction Funds (as provided in the agreement between
Servicer and Bank Client).
4. Servicer shall provide Bank with a Bank Client Settlement Statement with respect to any Bank
Client Reload Data and GD Transaction Data provided by Bank to Servicer no later than
[***] after Bank provides such data to Servicer.
5. Bank shall submit the Bank Client Settlement Statement to the Bank Client and shall obtain
payment from the Bank Client with respect to amounts owing by the Bank Client on such statement.
Notwithstanding the foregoing, the parties acknowledge that Bank shall not be responsible for
amounts payable by the Bank Client to Servicer with respect to the GD Transaction Funds except as
expressly provided in this Agreement.
6. Bank shall forward amounts received from the Bank Client with respect to a Bank Client
Settlement Statement to Servicers bank on the [***] of receipt of such amounts from the
Bank Client. The parties acknowledge that Servicers bank initially shall be Columbus Bank & Trust
Company, although Servicer may change such bank with the prior written approval of Bank, which
approval shall not be unreasonably withheld or delayed.
7. Servicer shall cause Servicers bank to pay to Bank the total amount of any Bank Client Reloads
paid by Bank to Servicers bank on the [***] Servicers bank receives any Bank
Client Reloads from Bank, subject to Servicer identifying such funds as Bank Client Reloads.
8. Amounts transferred by Bank to Servicers bank with respect to GD Transaction Funds relating the
Cards issued by Bank shall be funded to Bank in accordance with the agreement
|
|
|
*** |
|
Confidential material redacted and
filed separately with the Commission |
1
between Bank and Servicer under which Banks Cards participate in the Green Dot network after the
Cardholder notifies Servicer that the load transaction involves Banks Card.
EXHIBIT A
INTEGRITY POLICY
SHARING THE COMMITMENT TO INTEGRITY YOUR
RESPONSIBILITIES WHILE ON A GE ASSIGNMENT
|
|
|
The following information is an overview of GEs integrity policies for service
providers to GE. It is not intended to create any right to employment with GE, nor is
it intended to create any other rights (e.g., contractual, third-party beneficiary,
etc.) on behalf of any party other than GE. |
GEs Code of Conduct:
GEs Code of Conduct states the broad principles supporting its ethical commitment. The Code calls
for individuals to:
|
o |
|
Obey the applicable laws and regulations governing business
conduct worldwide. |
|
|
o |
|
Be honest, fair and trustworthy in all of your GE activities
and relationships. |
|
|
o |
|
Avoid all conflicts of interest between work and personal
affairs. |
|
|
o |
|
Foster an atmosphere in which fair employment practices extend
to every member of the diverse community. |
|
|
o |
|
Strive to create a safe workplace and to protect the
environment |
|
|
o |
|
Through leadership at all levels, sustain a culture where
ethical conduct is recognized, valued and exemplified by all workers on GE
assignments. |
GE INTEGRITY POLICIES
|
|
|
|
|
Working with Customers & Suppliers |
|
|
|
|
|
Improper Payments |
|
|
14 |
|
|
International Trade Controls |
|
|
14 |
|
|
Money Laundering Prevention |
|
|
14 |
|
|
Privacy |
|
|
15 |
|
|
Supplier Relationships |
|
|
15 |
|
|
Government Business |
|
|
|
|
|
Working with Governments |
|
|
15 |
|
|
Competing Globally |
|
|
|
|
|
Complying with the Competition Laws |
|
|
15 |
|
|
While on a GE Assignment |
|
|
|
|
|
Environment, Health & Safety |
|
|
16 |
|
|
Fair Employment Practices |
|
|
16 |
|
|
Protecting Company Assets |
|
|
|
|
|
|
|
|
|
Conflicts of Interest |
|
|
16 |
|
|
Controllership |
|
|
17 |
|
|
Insider Trading or Dealing & Stock Tipping |
|
|
17 |
|
|
Intellectual Property |
|
|
17 |
|
|
Acknowledgement for GE Service Providers |
|
|
18 |
|
Improper Payments
Employees and other workers on GE assignments should not offer anything of value to obtain any
improper advantage in selling goods and services, conducting financial transactions or representing
the companys interests to governmental authorities. All countries prohibit the bribery of their
own public officials, and many also prohibit the bribery of officials of other countries. GEs
policy goes beyond these laws and prohibits improper payments in all company activities, both with
governments and in the private sector.
|
|
|
Never give, offer, or authorize the offer, directly or indirectly, of anything
of value (such as money, goods or a service) to a customer or government official to
obtain any improper advantage. |
|
|
|
|
Never give a gratuity or other payment to government officials or employees to
expedite a routine administrative action without consulting with GE legal counsel. If
such a facilitating payment is made, make sure it is clearly and accurately reflected
in financial reports. |
|
|
|
|
Never contribute funds or other assets on behalf of GE for political purposes
without first obtaining the appropriate approvals. |
International Trade Controls
Many countries regulate international trade transactions, such as imports, exports and
international financial transactions, for a variety of reasons, including national security and
foreign policy. In addition, the United States prohibits any cooperation with boycotts against
countries friendly to the United States or against firms which may be blacklisted by certain
groups or countries.
|
|
|
If the duties you perform for GE involve international business, learn and
follow the GE procedures regarding international transactions, as well as the laws that
govern international trade. |
|
|
|
|
Do not participate in transactions (including services) prohibited by U.S. law,
or applicable local laws. |
|
|
|
|
Do not cooperate with any restrictive trade practice or boycott prohibited or
penalized under U.S. or applicable local laws. Make sure you tell your manager about
all boycott-related requests, including requests for information. |
|
|
|
|
Advise GE legal counsel or consult with your manager about any transaction in
which a conflict arises between U.S. law and the law of another country or region, such
as the laws blocking certain U.S. restrictions adopted by Canada, Mexico and the
members of the European Union. |
Money Laundering Prevention
People who are involved in criminal activity (for example, narcotics trafficking, bribery, fraud)
may try to launder the proceeds of their crimes to hide them or to make those proceeds appear
legitimate.
More than 100 countries now have laws against money laundering which prohibit the acceptance or
processing of the proceeds of criminal activities.
GE is committed to complying fully with all applicable anti-money laundering laws throughout the
world. GE will conduct business only with reputable customers who are involved in legitimate
business activities and whose funds are derived from legitimate sources.
GEs integrity and reputation can be severely damaged by failing to detect those customer
relationships and transactions that place us at risk.
|
|
|
Comply with all applicable laws that prohibit money laundering and that require
the reporting of cash and other suspicious transactions. |
|
|
|
|
Learn to identify and carefully watch for warning signs that may indicate money
laundering or other illegal activities or violations of GE policies (e.g., multiple
money orders or travelers checks, large amounts of cash or checks on behalf of an
unknown third party). |
|
|
|
|
If you encounter a warning sign, raise your concern with GE legal counsel or
your manager and be sure to resolve your concern promptly before proceeding further
with the transaction. Resolution should include management review and should be well
documented. |
Privacy
In our increasingly information-based society, individual consumer, medical, financial, and
other sensitive personal information must be adequately protected. GE is committed to protecting
personal information that we collect from or maintain about individual consumers. All individuals
and service providers assigned to GE must take care to protect individually identifiable consumer
information and other sensitive personal information from inappropriate or unauthorized use or
disclosure.
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Comply with all applicable privacy and data protection laws, regulations and
treaties. |
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Do not acquire, use or disclose individual consumer information in ways that
are inconsistent with GE policy or with applicable laws or regulations. |
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If you have access to individual consumer information, use that information
only for authorized business purposes. |
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Consult with your manager or GE legal counsel before establishing or updating
any system, process or procedure to collect, use, disclose or transmit individual
consumer information, medical or financial records, or other sensitive personal
information. |
Supplier Relationships
GE bases its relationships with suppliers on lawful, efficient and fair practices. We also expect
GE suppliers to adhere to applicable legal requirements in their business relationships, including
those which pertain to employees, their local communities and GE. The quality of GEs supplier
relationships often has a direct bearing on the quality of the Companys customer relationships.
Likewise, the quality of GEs suppliers products and services affects the quality of GEs own
products and services.
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Do business only with suppliers who comply with local and other applicable
legal requirements and any additional GE standards relating to labor, environment,
health and safety, intellectual property rights and improper payments. |
Working with Governments
GE is committed to conducting its business with all governmental representatives with the highest
ethical standards and in compliance with applicable laws and regulations, including the special
requirements associated with government transactions.
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Abide by applicable laws and regulations, with particular emphasis on those
special requirements associated with government contracts and transactions. |
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Be truthful and accurate when dealing with government officials and agencies. |
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Avoid even the appearance of improper conduct in dealing with government
representatives. |
Complying with the Competition Laws
GE is dedicated to compliance with the competition laws in all of its activities. Competition law
issues may be very complex. As such issues arise, you should review this policy and discuss any
issues with your manager or GE legal counsel.
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Comply with all applicable competition laws, policies and treaties, as well as
competition law decrees, orders and undertakings affecting GE. |
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Never discuss prices, costs, profit margins or other competitive topics with a
representative of a GE competitor, or propose or make an agreement with a competitor
relating to any aspect of the competition, without prior approval of GE legal counsel. |
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Do not propose or enter into any agreements or understandings with customers
which restrict the price or other terms at which the customer may resell or lease any
product or service to a third party. |
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Avoid creating the appearance of improper agreements or understandings, whether
the contact is written, in person, or electronic. Communications with competitors
should be kept to a minimum. Make sure there is a legitimate business reason for all
such communications. |
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Consult with your manager or GE legal counsel in connection with any business
arrangement that could raise competition law issues. |
Environment, Health & Safety
GE is committed to achieving environmental, health and safety (EHS) excellence. GE will strive to
provide a safe and healthy working environment and to avoid adverse impact and injury to the
environment and the communities in which we do business. Company programs must combine clear
leadership by management, the participation of all employees and service providers, and the use of
appropriate technology in developing, creating and distributing GE programs, products and services.
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Comply with all relevant EHS laws and regulations. |
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Create and maintain a safe working environment and prevent workplace injuries. |
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Respect the environmental rights and interests of GEs neighbors. |
Fair Employment Practices
GE is committed to fair employment practices and to following the applicable labor and employment
laws wherever it operates. That includes observing those laws that pertain to freedom of
association, privacy, recognition of the right to engage in collective bargaining, the prohibition
of forced, compulsory and child labor, and those laws that pertain to the elimination of any
improper employment discrimination. During your assignment with GE, you will be expected to:
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Extend equal treatment to all individuals without regard to race, color,
religion, national origin, sex (including pregnancy), sexual orientation, age,
disability, veteran status or other characteristics protected by law. |
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Maintain a work environment free of improper harassment, such as harassment
directed at a person because of his or her race, religion, sex, etc. |
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If a conflict arises between the requirements of this policy and the laws,
customs or practices of a particular area, consult with your manager and GE legal
counsel to determine the most appropriate course of action. Likewise, you can expect to
be treated in accordance with these standards. |
Conflicts of Interest
GE recognizes and respects that individuals assigned to work at GE and others representing GE may
take part in legitimate financial, business and other activities outside their jobs. However, those
activities must be lawful and free of conflicts with the responsibilities of your GE assignment.
You must not misuse GE resources or influence, or discredit GEs good name and reputation while on
assignment with GE.
The effectiveness of this policy depends in large part on your cooperation in disclosing any
situations that may be contrary to the intent of the policy and the ethical standards that it
expresses.
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Avoid actions or relationships which might conflict or appear to conflict with
your job responsibilities or the interests of GE. |
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Do not misuse GE resources, intellectual property, time or facilities
(including office equipment, e-mail, and computer applications). |
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If you are an officer or director with a non-GE business and you could
influence GEs dealings with that business, you must bring it to GEs attention. |
If a potential conflict of interest involves you, report it in writing to your primary GE contact.
Controllership
Controllership comprises three vital elements: (1) compliance with applicable laws, regulations and
company policies, (2) rigorous business processes to ensure that management decisions are based on
sound economic analysis (including a prudent consideration of risks), and that GEs physical,
financial and intellectual property assets are safeguarded and optimally employed; and (3)
integrity in communications to ensure timely and accurate reporting of actual and forecasted
financial information. Through the unwavering commitment of controllership by GE employees and
other individuals working on behalf of GE, we create an environment in which we can all take pride.
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Follow all company accounting, reporting and control procedures, as well as all
generally accepted accounting principles, standards, laws and regulations for
accounting and financial reporting of transactions, estimates and forecasts. |
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Maintain complete, accurate and timely records and accounts to reflect all
business transactions, including travel and living expense reports, invoices and time
sheets. |
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Protect the security of company assets and the confidentiality of company
information. Do not release GE records outside the company unless specifically
authorized by GE management. |
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Allow company auditors access to records you maintain while on your GE
assignment. |
Insider Trading or Dealing & Stock Tipping
GE is committed to fair and open markets for publicly traded securities throughout the world. We
have established standards of conduct for individuals who obtain material or price-sensitive
non-public information (inside information) through their work for GE. Insider trading, insider
dealing and stock tipping are criminal offenses in most countries where GE does business. Company
policy requires not only full compliance with applicable laws, but also avoiding even the
appearance of insider trading, insider dealing or tipping.
Insider trading or dealing means personally buying or selling stock or other securities of any
company while in possession of inside information about the company. Stock tipping means disclosing
inside information about a company for example, to a relative, colleague or friend to enable
the person to buy or sell stock or other securities of the company on the basis of such
information.
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Never buy or sell the stock or securities of a company while you have inside
information about the Company. |
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Never recommend or suggest that anyone else buy, sell or retain the stock or
other securities of any company while you have inside information about the company. |
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Never disclose inside information to anyone outside GE (including family
members), except when such disclosure is needed to enable GE to carry on its business
properly and effectively, and appropriate steps have been taken by GE to prevent the
misuse of the information. Consult with your manager and GE legal counsel to determine
if such disclosure is needed and is being undertaken in an appropriate manner. |
Intellectual Property
Among GEs most valuable assets is its intellectual property patents, trade secrets, trademarks,
copyrights and other proprietary information. It is GEs policy to establish, protect, maintain and
defend its rights in all commercially significant intellectual property and to use those rights in
responsible ways. All service providers and other individuals assigned to GE must take steps to
safeguard these assets.
In addition to protecting GEs intellectual property rights, GE respects the valid intellectual
property rights of others. Unauthorized use of the intellectual property rights of others may
expose GE to civil law suits and damages. In many countries, theft and misappropriation of trade
secrets, proprietary information or other intellectual property may result in significant fines and
criminal penalties to both GE and to the individual. New GE products, services (including
e-commerce initiatives), processes and software, and any proposed use of the intellectual property
of others, should be timely and reasonably reviewed for infringement.
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Identify and protect commercially significant GE intellectual property. |
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Respect valid patents, trademarks, copyrighted materials and other protected
intellectual property of others. |
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Consult with GE legal counsel before: |
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Soliciting, accepting or using proprietary information of others |
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Disclosing GE proprietary information to third parties |
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Permitting third parties to use GE intellectual property |
If you have an individual contract or consulting agreement with GE, you may have further
obligations concerning proprietary or confidential information. Please refer to your individual
agreement for specific details.
Acknowledgment For GE Service Providers
I hereby acknowledge that I have received the document entitled: Sharing the Commitment to
Integrity; Your Responsibilities While On A GE Assignment. I understand that I am required to
comply with the policies described herewith while on assignment at General Electric Company or any
affiliate thereof (hereafter GE).
Also, in consideration of my assignment at GE, I agree not to use, publish or otherwise disclose to
anyone (except as my GE assignment may require), either during or after my assignment at GE, any
confidential or proprietary information or data of GE, or any information or data of others which
GE is obligated to maintain in confidence. I understand that any information, ideas, or inventions
made or conceived by me while on my GE assignment are the property of GE.*
At the end of my assignment I agree to deliver to GE promptly all items which belong to GE,
including, without limitation, all written and other materials which are of a confidential or a
proprietary nature relating to the business of GE.
I understand that if I am unsure what information is considered proprietary or confidential, or if
I am unsure of my obligations under this agreement, I will ask my primary GE contact for
clarification.
I agree to report any policy concerns to the GE Business Integrity Helpline or to the GE Corporate
Ombudsperson.
I confirm that I have no agreements with or obligations to others in conflict with the above.
Signature/Date
Name GE Assignment Location
Witness/Date
EXECUTION COPY
AMENDMENT TO CARD PROGRAM SERVICES AGREEMENT
This Amendment to Card Program Services Agreement (Amendment), dated as of July 13,
2007, is made by and between GE Money Bank, a federal savings bank (Bank), and Green Dot
Corporation, a Delaware corporation (Servicer), and hereby amends that certain Card Program
Services Agreement, dated as of October 27, 2006, by and between Bank and Servicer (the
Services Agreement). Capitalized terms used but not defined herein shall have the same
meaning ascribed to them in the Services Agreement. Bank and Servicer may be collectively
referenced hereinafter as the Parties.
WITNESSETH:
Whereas, Bank and Servicer are parties to the Services Agreement pursuant to which Servicer
provides Bank certain services in connection with an initial prepaid card Program offered by Bank;
and
Whereas, the Services Agreement contemplates that the Parties might amend and supplement the
Services Agreement to reflect Servicers agreement to also provide services in connection with
additional prepaid card Programs; and
Whereas, Bank and Servicer desire to amend the Services Agreement to clarify the manner in
which additional Programs may be added to the Services Agreement; and
Whereas, Bank and Servicer desire to amend and supplement the Services Agreement to add an
additional Program for which Servicer shall provide services to Bank.
Now, Therefore, for good and valuable consideration, the receipt and sufficiency of which is
hereby acknowledged by each of the Parties, Bank and Servicer agree as follows:
I. |
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Changes to Procedure For Adding a New Program. |
A. Background. Certain terms and conditions of the initial Program subject to the
Services Agreement are set forth in a series of schedules referenced as Schedules 1-A
(Description of Program), 1-B (Description of Services), 1-C (Service Level Agreement), 1-D
(Servicing Fees), 1-E (Reporting Package) and 1-F (Settlement Terms for Intermediary
Services). The Services Agreement provides that one or more additional Programs may be
added to the Services Agreement upon mutual agreement of the Parties by adopting a new
series of such Schedules for each such new Program (e.g., Schedules 2-A (Description
of Program), 2-B (Description of Services), 2-C (Service Level Agreement), 2-D (Servicing
Fees), 2-E (Reporting Package) and 2-F (Settlement Terms for Intermediary Services)).
B. Changes to Procedure and Clarification Regarding Wal-Mart Program.
1. The Parties acknowledge that Schedules 1-B (Description of Services), 1-C
(Service Level Agreement), and 1-F (Settlement Terms for Intermediary Services)
(collectively the Selected Program 1 Schedules) are likely to be
applicable, for the most part, to subsequent Programs added to the Services
Agreement.
2. Notwithstanding Article II of the Services Agreement, the Parties agree that the
Selected Program 1 Schedules shall apply to each new Program added to the Services
Agreement by mutual agreement of the Parties in writing, except: (a) that the
changes to the Selected Program 1 Schedules set forth in Article II of this
Amendment shall apply to each new Program added to the Services Agreement, and
(b) to the extent that the Parties otherwise mutually agree in writing to changes to
the Selected Program 1 Schedules for a new Program when such new Program is added to
the Services Agreement.
3. Notwithstanding Article II of the Services Agreement, the Parties agree that they
shall adopt a new Schedule A (referenced as Program number-A), a new Schedule D
(referenced as Program number-D), and a new Schedule E (referenced as Program
number-E) for each new Program added to the Services Agreement.
4. Schedules A and D for a new Program shall describe the aspects of such program
that are described for the Meijer Program in the Schedules A and D adopted pursuant
to Article III of this Amendment.
5. For purposes of Schedule D for a new Program, unless otherwise agreed upon by the
Parties, the Parties shall continue the same practices in the new Program with
respect to the Party that charges a fee to a consumer and the Party that pays the
Bank Client a commission as in connection with the Wal-Mart Program. However,
instead of these arrangements being set forth in a Triparty Agreement, as in the
case of the Wal-Mart Program, they shall be set forth in separate agreements between
Bank and Bank Client and Green Dot and Bank Client, as applicable.
6. The Parties acknowledge that under the Parties practices for the Wal-Mart
Program with regard to who charges fees and pays commissions, as referred to in
Section I.B.5., are as follows:
a. Bank imposed and collected fees for the initial issuance of a Temporary
Card, POS Loads to the Permanent Cards at Wal-Mart stores, ATM withdrawal
and balance inquiries, Second Card Fees, Monthly Maintenance Fees, Teller
Cash Transactions and other Miscellaneous Customer Services (i.e.,
fees for special customer assistance, replacement of lost/stolen Cards,
replacement fees, paper statements, international transactions and expedited
card delivery) (collectively, Bank Fees).
b. Green Dot, as operator of the Green Dot Network, imposed and collected
fees in connection with POS Loads to non-Bank issued cards at Bank Client
and the sale of MoneyPaks sold at Bank Client (collectively, Green Dot
Fees).
c. Bank paid commissions to Wal-Mart with respect to Initial Card Fees and
Second Card Fees.
d. Green Dot paid commissions to Wal-Mart with respect to POS Loads (to both
Bank and non-Bank issued cards) and sales of MoneyPaks at Bank Client
Stores.
7. The Parties acknowledge that Green Dots obligation to pay Other Expenses under
the Servicing Agreement with respect to the Wal-Mart program, include, without
limitation, the obligation to make contributions to the marketing fund required
under Section 7.2(b) of the Triparty Agreement.
8. The Parties agree that if a Permanent Card issued in the Wal-Mart program is
loaded through a MoneyPak or POS Reload sold at a non-Wal-Mart store and Bank is
entitled to receive compensation from Servicer in connection with such sale under an
arrangement relating to loads at such non-Wal-Mart store (i.e. if the
MoneyPak or POS Reload was purchased at a store operated by a Bank Client other than
Wal-Mart), then Bank shall receive either (i) [***], or (ii)
[***].
C. References to Selected Program 1 Schedules. In Articles II and III of this
Amendment, and any subsequent amendment, Schedules 1-B, 1-C, and 1-F shall be referred to as
Schedules B, C, and F, respectively.
II. |
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Changes to Selected Program 1 Schedules for New Programs |
A. General. The Parties agree that, subject to the provisions of Article III for
the new Program added to the Services Agreement pursuant to this Amendment and such other
modifications as may be agreed upon when other Programs are added, the changes described in
this Article II shall apply to the Selected Program 1 Schedules as attached to the Services
Agreement with respect to each such new Program.
B. All Schedules. All references in the Selected Program 1 Schedules to the
following terms shall be changed as follows when such schedules are applied to a new
Program.
1. The term Visa shall be changed to Signature Card Network, and the term
Signature Card Network shall mean the payment card network(s) in which the Cards
participate for signature-based transactions as set forth in the Description of
Program adopted by the Parties for the new Program.
2. The term Interlink shall be changed to PIN Card Network, and the term PIN
Card Network shall mean the payment card network(s) in which the Cards participate
for PIN-based transactions as set forth in the Description of Program adopted by the
Parties for the new Program.
3. References to Wal-Mart or any affiliate of Wal-Mart shall be changed to Bank
Client, and Bank Client shall mean the client of GEMB as set forth on the
Description of Program adopted by the Parties for the new Program.
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*** |
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Confidential material redacted and filed separately with the Commission |
4. All references to Wal-Mart Program shall be changed to Bank Client Program,
and Bank Client Program shall mean all of the products and services provided or to
be provided by Servicer to Bank under the Services Agreement with respect to the
Bank Client described in the Description of Program adopted by the Parties for the
new Program.
5. All references to the Triparty Agreement, or any sections thereof, shall be
changed to refer to the separate agreements and applicable sections of Bank and Bank
Client and Servicer and Bank Client, as applicable, in connection with the new
Program.
6. All references to a website address for Wal-Mart or the Wal-Mart Program shall be
changed to refer to the website address for the Bank Client or Bank Client Program
described in the Description of Program adopted by the Parties for the new program.
7. All references in a Schedule to any other Schedule shall refer to the other
Schedule adopted for the new Program.
C. Schedule B (Description of Services). The Parties agree that the following
changes shall be made to Schedule B when such schedule applies to a new Program.
1. Except as otherwise agreed to by the Parties, Section 1.6 (Soft Launch and Full
Launch) shall be deleted. In addition, all references to Soft Launch and any
related requirements or reductions in Services for such launch shall be deleted.
2. Section 5.4 (Plastic and Collateral Inventory Management) shall be revised so
that the processes described in Exhibit A shall not apply to new Programs added to
the Services Agreement.
3. Section 16.1 (Settlement Services) shall be amended to delete the requirement
that the Networks shall necessarily include Visa and Interlink. The Networks for a
Program shall be the Networks specified in the Description of Program adopted by the
Parties.
4. Section 20.0 (Definitions) shall be revised by replacing the definitions for
Permanent Card and Temporary Card in such Section with the following
definitions:
a. Temporary Card shall mean a non-personalized, instant issue Card
obtained by a consumer at the Bank Clients stores; and
b. Permanent Card shall mean the personalized Card issued to a consumer
that replaces the Temporary Card after the consumers request for the
personalized Card is approved.
D. Schedule C (Service Level Agreement). The Parties agree that the following
changes shall be made to Schedule C when such schedule applies to a new Program:
1. In Exhibit A, the references to a [***] in Service Levels 6, 7, and
8 shall be deleted.
III. |
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Addition of Meijer Program as Second Program. |
A. New Program. The Parties agree that the Meijer prepaid card program (Meijer
Program) shall be added to the Services Agreement, as amended by this Amendment, in
accordance with the terms of this Article III.
B. Schedule A (Description of Program). The attached Schedule 2-A is hereby
adopted as the Schedule A (Description of Program) for the Meijer Program.
C. Schedule B (Description of Services). The following changes to Schedule B shall
apply with respect to the Meijer Program.
1. The Cards shall not include an 11 digit Cardholder identification number and all
requirements with respect to such Cardholder identification number shall be
inapplicable.
2. In Section 5.3.1.1.6, 6:00 PM Central shall be replaced with 7:00 PM Eastern.
3. Exhibit A attached hereto (which describes the logistics and distribution
processes for the Meijer Program) shall apply to such program in lieu of the
Exhibit A attached to Schedule B for the Wal-Mart program.
4. Section 1.6 (Soft Launch) shall apply with respect to the Meijer Program as it
relates to the following Services: Data Warehousing, transactional history FTP file
(as described in Section 6.3) and fraud queuing (as described in Section 10.3).
D. Schedule C (Service Level Agreement). There are no changes to Schedule C for the
Meijer Program.
E. Schedule D (Servicing Fees). The attached Schedule 2-D is hereby adopted
as the Schedule D (Servicing Fees) for the Meijer Program.
F. Schedule E (Reporting Package). The attached Schedule 2-E is hereby
adopted as the Schedule E (Reporting Package) for the Meijer Program.
G. Schedule F (Settlement Terms for Intermediary Services). There are no changes to
Schedule F for the Meijer Program.
A. Continuation. Except as expressly amended or supplemented hereby, the terms and
conditions of the Services Agreement shall remain in full force and effect.
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*** |
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Confidential material redacted and filed separately with the Commission |
B. Inconsistency. In the event of any inconsistency between the terms of this
Amendment and the Services Agreement, the terms of this Amendment shall control.
C. Counterparts. This Amendment may be executed simultaneously in any number of
counterparts, each of which shall be deemed an original but all of which together constitute
one and the same agreement.
IN WITNESS WHEREOF, the Parties have executed this Amendment by their duly authorized
representatives as of the date and year first above written.
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GE MONEYBANK |
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GREEN DOT CORPORATION |
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By:
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/s/ Margaret M. Keane |
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By: |
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/s/ Steven Streit |
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Name: Margaret M. Keane
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Name: Steven Streit
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Title: SVP, GE Money Bank
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Title CEO |
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SCHEDULE 2-A
DESCRIPTION OF PROGRAM
[***]
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*** |
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Confidential material redacted and filed separately with the Commission |
SCHEDULE 2-D
SERVICING FEES
[***]
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*** |
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Confidential material redacted and filed separately with the Commission |
SCHEDULE 2-E
REPORTING PACKAGE
[***]
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*** |
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Confidential material redacted and filed separately with the Commission |
EXECUTION VERSION
SECOND AMENDMENT TO CARD PROGRAM SERVICES AGREEMENT
This Second Amendment to Card Program Services Agreement (Second Amendment), dated as of
October 31, 2007, is made by and between GE Money Bank, a federal savings bank (Bank),
and Green Dot Corporation, a Delaware corporation (Servicer), and hereby amends that
certain Card Program Services Agreement, dated as of October 27, 2006, by and between Bank and
Servicer (the Original Services Agreement) as amended by that certain Amendment to Card
Program Services Agreement for the Meijer program (First Amendment). Capitalized terms
used but not defined herein shall have the same meaning ascribed to them in the Original Services
Agreement. Bank and Servicer may be collectively referenced hereinafter as the Parties.
WITNESSETH:
Whereas, Bank and Servicer are parties to the Original Services Agreement pursuant to which
Servicer provides Bank certain services in connection with an initial prepaid card Program offered
by Bank; and
Whereas, the Original Services Agreement as amended by the First Amendment (as so amended, the
Services Agreement) contemplates that the Parties might amend and supplement the Services
Agreement to reflect Servicers agreement to also provide services in connection with additional
prepaid card Programs; and
Whereas, Bank and Servicer desire to amend and supplement the Services Agreement to add an
additional Program for which Servicer shall provide services to Bank.
Now, Therefore, for good and valuable consideration, the receipt and sufficiency of which is hereby
acknowledged by each of the Parties, Bank and Servicer agree as follows:
I. |
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Subsection 4.12 of the Terms and Conditions of the Services Agreement is hereby amended by
adding the following new subsection 4.12(f): |
(f) [***] shall be responsible for all issuer side losses and expenses, except
for
[***] or as otherwise expressly provided in this Agreement. Servicer shall remit
to [***], within a reasonable period of time after receipt of a written request,
any fraud losses or other issuer losses or expenses for which [***] is
responsible under this Agreement to the extent that [***] is not reimbursed for
such losses or expenses from other sources (e.g. the proceeds of chargebacks
[***]).[***] agrees that it shall use commercially reasonable efforts
to assist [***] in pursuing any claims against any third party to recover such
funds, including, without limitation, processing claims through any Network or working with
law enforcement authorities.
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*** |
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Confidential material redacted and filed separately with the Commission |
II. |
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Addition of Wal-Mart Visa Gift Card Program as the Third Program. |
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A. |
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New Program. The Parties agree that the Wal-Mart open network prepaid
gift card program (Wal-Mart Visa Gift Card Program) shall be added to the
Services Agreement as the third program in accordance with the terms of this Article I.
Subsections 4.12(c) and 4.12(d) of the Services Agreement, the schedules to the Original
Services Agreement set forth in connection with the first program, Articles II and III
of the First Amendment and the schedules to the First Amendment set forth in connection
with the second program shall not apply to the Wal-Mart Visa Gift Card Program. |
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B. |
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Schedule A (Description of Program). The attached Schedule 3-A
is hereby adopted as the Schedule A (Description of Program) for the Wal-Mart Visa Gift
Card Program. |
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C. |
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Schedule B (Description of Services). The attached Schedule 3-B
is hereby adopted as the Schedule B (Description of Services) for the Wal-Mart Visa Gift
Card Program. |
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D. |
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Schedule C (Service Level Agreement). The attached Schedule 3-C
is hereby adopted as the Schedule C (Service Level Agreement) for the Wal-Mart Visa Gift
Card Program. |
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E. |
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Schedule D (Servicing Fees). The attached Schedule 3-D is hereby
adopted as the Schedule D (Servicing Fees) for the Wal-Mart Visa Gift Card Program. |
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F. |
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Schedule E (Reporting Package). The attached Schedule 3-E is
hereby adopted as the Schedule E (Reporting Package) for the Wal-Mart Visa Gift Card
Program. |
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G. |
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Schedule F (Settlement Terms for Intermediary Services). There shall be
no Schedule F, and no Intermediary Services shall be provided, in connection with the
Wal-Mart Gift Card Program. |
III. |
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Amendment of Wal-Mart Program Schedules. |
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A. |
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Schedule 1-A. Schedule 1-A of the Services Agreement is hereby amended
to add the following item to Section 6: |
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(x) |
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Upgrade from the Wal-Mart Visa Gift Card described in Schedule 3-A to a
Permanent Card issued under the program described in this Schedule 1-A: $5.00 |
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B. |
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Schedule 1-C. Schedule 1-C, Section 6. 1.1 is hereby amended to add
the following: |
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Notwithstanding anything to the contrary herein, Servicer shall not be responsible to
Bank for a Service Level Failure attributable to customer service required by receipts
issued by Wal-Mart to the same extent that Bank is not responsible to Bank Client for
such failure as set forth in Wal-Mart Visa Gift Card Program Agreement, as the same may
be amended from time to time. |
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C. |
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Schedule 1-D. Schedule 1-D is hereby amended as follows: |
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(1) |
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Section 1 is amended to include all fees and income from the Wal-Mart
Visa Gift Card Program in the definition of Program Revenue; |
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(2) |
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Section 5 is hereby amended to add: |
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(w) |
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[***]% of the Upgrade from a Wal-Mart Visa Gift
Card described in Schedule 3-A to a Permanent Card issued under the program
described in Schedule 1-A; and |
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(3) |
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Section 7 is hereby amended to add: |
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(h) |
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Any advances or economic concessions by Servicer to or for the
benefit of Wal-Mart with respect to the Wal-Mart Visa Gift Card Program, other
than advances expressly contemplated by the Banks written agreement with Wal-
Mart with respect to such program or as otherwised approved in advance, and in
writing, by Bank in its sole discretion, [***] Servicer Program
Expenses. |
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(4) |
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Section 7 is hereby amended to include the Wal-Mart Visa Gift Card
Program in all references to the Wal-Mart program. For clarity, [***] and
[***]
attributable to the Wal-Mart Visa Gift Card Program shall be included in the
calculations to determine the Servicing Fee Rebate. |
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(5) |
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Schedule 1-D is hereby amended to add: |
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11. |
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The provisions of this Schedule 1-D relating to the Servicing
Fee Rebate shall remain in full force and effect for as long as either the
Wal-Mart Program set forth herein or the Wal-Mart Gift Visa Card Program set
forth in Schedules 3-A through 3-E remains in effect. |
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A. |
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Continuation. Except as expressly amended or supplemented hereby, the
terms and conditions of the Services Agreement shall remain in full force and effect. |
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B. |
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Inconsistency. In the event of any inconsistency between the terms of
this Second Amendment and the Services Agreement, the terms of this Second Amendment
shall control. |
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C. |
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Counterparts. This Second Amendment may be executed simultaneously
in any number of counterparts, each of which shall be deemed an original but all of
which together constitute one and the same agreement. |
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*** |
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Confidential material redacted and filed separately with the Commission |
IN WITNESS WHEREOF, the Parties have executed this Second Amendment by their duly authorized
representatives as of the date and year first above written.
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GE MONEY BANK |
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GREEN DOT CORPORATION |
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By:
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/s/ Margaret M. Keane
Name: Margaret M. Keane
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By:
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/s/ Steven Streit
Name: Steven Streit
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Title: Executive President
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Title: CEO |
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SCHEDULE 3-A
DESCRIPTION OF PROGRAM
I. |
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Bank Client: Wal-Mart Stores, Inc., Wal-Mart Stores Texas L.P., Wal-Mart Louisiana,
LLC, Wal-Mart Stores East, Inc., and Wal-Mart Stores East, L.P., (individually and
collectively, Bank Client or Wal-Mart). |
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II. |
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Networks: |
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PIN Card Network: None |
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Signature Card Network: VISA |
III. |
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Card Branding / Launch Date: |
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Card Branding: Co-branded Wal-Mart VISA gift card |
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Launch Date: October 15, 2007 |
IV. |
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Manner of Holding Funds: |
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A. |
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Cards will access a pooled, general ledger account at Bank. |
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B. |
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Funds credited to the Cards shall not be FDIC insured. |
V. |
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Issuance: Instant issue, unembossed VISA gift card issued in pre-set denominations
of $50 or $100 or other denominations as Bank and Wal-Mart may agree upon, or in variable
amounts pursuant to a one-time load capability as Bank and Wal-Mart may agree upon, subject
to Green Dots prior consent and such consent shall not be unreasonably withheld, delayed or
conditioned, that is issued and activated at Wal-Mart point-of-sale locations and that may
be used in signature-based transactions. |
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VI. |
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Features and Functionality: The program (the Wal-Mart Visa Gift Card
Program) and the Cards shall have the features, functionality and/or capabilities as Bank
may determine from time to time. As of the Launch Date, the Parties agree that Cardholders may
use Cards to make purchases at any location that accepts debit Visa Cards for payment
(excluding automated fuel dispensers) in the United States, excluding Puerto Rico and United
States territories, in signature-based transactions. The website address for the Wal-Mart Visa
Gift Card Program shall be http://www.walmartgift.com. |
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VII. |
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Bank Fees: |
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A. |
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Issuance Fee: $3.94 for a $50 denominated Card; $5.44 for a $100 denominated Card |
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B. |
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Negative Balance Fee: $0.00 |
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C. |
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Live Phone Inquiry Fee: $0.50 (such fee shall be waived in the event of a
customer dispute) |
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D. |
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Monthly Maintenance Fee: $0.94 (beginning in the thirteenth month
(13th) after issuance and activation) |
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E. |
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Fee for Receiving a Check for the Remaining Card Balance: $5.00 |
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F. |
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Wal-Mart POS Balance Inquiry Fee: $0.00 |
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G. |
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IVR Balance Inquiry Fee: $0.00 |
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H. |
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Program Website Balance Inquiry Fee: $0.00 |
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I. |
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Replacement Card Fee (Lost/Stolen/Expired): $5.00 |
VIII. |
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Term of Wal-Mart Visa Gift Card Program. The Wal-Mart Visa Gift Card Program and
this Schedule 3-A shall commence on the Launch Date set forth in Article III of this Schedule
3-A, and shall terminate upon the earlier of the termination of that certain Open Network Gift
Card Program Agreement dated as of October 1, 2007 by and among Bank and Wal-Mart (the
Wal-Mart Visa Gift Card Program Agreement) or the general termination of the
Services Agreement. |
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IX. |
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Banks Agreement with Wal-Mart. Bank agrees that: |
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A. |
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No change in any allocation of costs or liability between Bank and Wal-Mart in
respect of the Wal-Mart Visa Gift Card Program, and no agreement to bear any additional
costs or liability in respect of the Wal-Mart Visa Gift Card Program, which results in
increased cost or liability to Servicer under the Servicing Agreement, shall be binding
on Servicer unless Bank obtains Servicers written approval to such change; |
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B. |
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The funds in the marketing fund established in connection with the Wal-Mart
Visa Gift Card Program (the Program Marketing Fund) shall be contributed towards the
costs and expenses relating to: (i) in-store marketing items including, but not limited
to, signage and displays (including, to the extent agreed upon in writing by Wal-Mart,
shipping and delivery costs associated with such signage and displays); (ii) out of
store marketing items including, but not limited to, advertising and related creative
and production costs (including in each case, the cost of research, preparation,
design, printing, customization, shipping and delivery of such marketing items); and
(iii) the cost of Gift Card inventory lost through theft, obsolesce or other causes
outside of Banks control after delivery to any Wal-Mart location in excess of
[***] ([***]%) of the production cost of the Gift Card inventory
delivered to such locations. Notwithstanding the foregoing, Bank shall obtain
Servicers prior written approval before agreeing with Wal-Mart to any spending of
monies from the Program Marketing Fund. In addition, Bank shall notify Servicer of
meetings related solely to the marketing of the Wal-Mart Visa Gift Card as soon as such
meetings are scheduled, and shall permit Servicer to participate in such meetings; and |
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*** |
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Confidential material redacted and filed separately with the Commission |
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C. |
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In the event Bank exercises the termination rights set forth in Section
13.2(a) or Section 13.3(f) of the Wal-Mart Visa Gift Card Program Agreement, Bank
shall reimburse Servicer for the actual unit cost of any unsold gift card inventory
shipped to Wal-Mart. |
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A. |
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Bank agrees that it shall provide notice to Servicer of new inventory requests
by Wal- Mart that it receives from Wal-Mart within 2 business days of receiving such
request. Bank shall not, without Servicers consent, make any changes to (a) the
Operating Procedures of the Wal-Mart Visa Gift Card Program Agreement or (b) any other
provision of the Wal-Mart Visa Gift Card Program Agreement which may have a material
impact on Servicers ability to provide Services under the Wal-Mart Visa Gift Card
Program, including, without limitation, any service levels contained in such agreement. |
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B. |
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Bank agrees that it shall not, without Servicers prior written consent, agree
with Wal-Mart that any marketing copy, artwork or Promotional Materials (as such term
is defined in the Wal-Mart Visa Gift Card Program Agreement) is specifically developed
for Wal-Mart pursuant to Section 1.3(a) or Section 1.7 of the Wal-Mart Visa Gift Card
Program Agreement. |
XI. |
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Right to Participate in Wal-Mart branded card products; Other Networks. Servicer
shall have the right to participate in Banks right of first refusal to be the program
provider of Wal- Mart branded card products as set forth in Section 10.7 of the Wal-Mart Visa
Gift Card Program Agreement. Bank shall not waive or modify any such right without Servicers
prior written consent. The Parties further agree that if Bank issues any Cards with any other
Network pursuant to Section 1.8 of the Wal-Mart Visa Gift Card Program Agreement, Servicer
shall service such Cards. Bank will not participate in a proposal submitted to Wal- Mart for
a card product subject to such Section 10.7 without submitting a written request for proposal
to Servicer for Servicers participation in the card program. Servicer shall have the right,
for ten (10) Business Days after receiving such a written request for proposal from Bank, to
submit to Bank, in writing, Servicers proposed terms and conditions of participation
(Servicers Proposal) for such card program. The Parties shall use reasonable
efforts to agree on the key economic terms of a definitive agreement within fifteen (15)
Business Days from the date Servicer submits Servicers Proposal. Upon agreement of such
terms, such key economic terms shall be the basis of a proposal the Parties shall submit to
Wal-Mart. The right to submit Servicers Proposal, and to negotiate the key economic terms of
a definitive agreement, shall be exclusive for the time periods described above. However, if
Servicer does not deliver Servicers Proposal in such time period or the Parties do not agree
on the key economic terms of a definitive agreement in such time period, the exclusivity shall
no longer apply and Bank may offer such card program with a Person other than Servicer;
provided, however, that if Bank pursues an arrangement for such a card program after such
exclusivity period ends, and Banks proposal to offer such program changes substantially after
the exclusivity period, Bank shall use reasonable efforts to allow Servicer to make a bid to
participate in the substantially changed proposal if permitted by Wal-Mart. |
XII. |
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Right of First Refusal. Each Party shall have a right of first refusal to
participate in any program involving a gift card in which the other Party participates if such
program involves Wal-Mart stores and the gift card does not bear the Wal-Mart brand (a
Non-Branded Wal- Mart Gift Card Program). Servicers participation shall be as the
servicer and Banks participation shall be as the card issuer. Neither Party shall participate
in a proposal submitted to Wal-Mart for a Non-Branded Wal-Mart Gift Card without submitting a
written request for proposal to the other Party of such other Partys participation in the
card program. A Party shall have the right, for fifteen (15) Business Days after receiving a
written request for proposal from the other Party for a Non-Branded Wal-Mart Gift Card
Program, to submit to the other Party, in writing, such Partys proposed terms and conditions
of participation (Partys Proposal) for the Non-Branded Wal-Mart Gift Card Program.
The Parties shall use reasonable efforts to agree on the key economic terms of a definitive
agreement within fifteen (15) Business Days from the date a Party submits a Partys Proposal.
Upon agreement of such terms, such key economic terms shall be the basis of a proposal the
Parties shall submit to Wal-Mart. The right to submit a Party Proposal, and to negotiate the
key economic terms of a definitive agreement, shall be exclusive for the time periods
described above. However, if a Party does not deliver the Partys Proposal in such time period
or the Parties do not agree on the key economic terms of a definitive agreement in such time
period, the exclusivity shall no longer apply and each Party may offer the Non-Branded
Wal-Mart Gift Card Program with a Person other than the other Party; provided, however, that
if a Party pursues an arrangement for a Non-Branded Wal-Mart Gift Card Program after such
exclusivity period ends, and the proposal to offer such Program changes substantially after
the exclusivity period, the Party that is pursuing such an arrangement shall use reasonable
efforts to allow the other Party to make a bid to participate in the substantially changed
proposal if permitted by Wal-Mart. |
SCHEDULE 3-B
DESCRIPTION OF SERVICES
TABLE OF CONTENTS
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Page |
1. General |
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- 1 - |
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1.1 Servicer |
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- 1 - |
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1.2 Bank |
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- 1 - |
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1.3 Scope of Services |
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- 1 - |
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1.4 Best Practices |
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- 1 - |
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1.5 Policies and Procedures |
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- 1 - |
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2. Relationship Management |
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- 1 - |
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3. Marketing and Gift Card Registration and Activation |
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- 2 - |
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3.1 Marketing |
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- 2 - |
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3.2 Gift Card Registration and Activation |
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- 2 - |
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3.3 In-Store Displays |
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- 2 - |
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4. Authorizations |
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- 2 - |
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4.1 General |
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- 2 - |
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4.2 Authorization Processing and Parameters |
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- 3 - |
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4.3 Authorization Response |
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- 3 - |
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5. Collateral |
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- 4 - |
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5.1 Mailers, Correspondence and Letters |
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- 4 - |
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5.2 Collateral Production, Insertion and Mailing |
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- 4 - |
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5.3 Plastics, Production, Thermal-Printing, Induction and Mailing |
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- 5 - |
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5.4 Plastic and Collateral Inventory Management |
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- 6 - |
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5.5 Summary Disclosures |
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- 7 - |
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6. Compliance and Legal |
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- 7 - |
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6.1 OFAC |
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- 7 - |
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Page |
6.2 Bank Secrecy Act/Anti-Money Laundering |
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- 8 - |
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6.3 Dispute and Error Resolution |
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- 8 - |
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7. Customer Service and Support |
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- 8 - |
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7.1 Bank: Support Desk Inquiries |
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- 9 - |
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7.2 Bank: Account Maintenance |
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- 9 - |
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7.3 Bank: Dispute Processing |
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- 9 - |
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7.4 Cardholder: Support desk handling of all Cardholder Inquiries/License |
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- 11 - |
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7.5 Cardholder: Gift Card Maintenance |
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- 11 - |
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7.6 Cardholder: Voice Response Unit (VRU) Services |
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- 11 - |
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7.7 Bank and Cardholder Web-Site Support |
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- 11 - |
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8. Product and Servicer System Enhancements |
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- 11 - |
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8.1 Product Request Form (PRF) |
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- 12 - |
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8.2 Enhancement Scoping |
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- 12 - |
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8.3 Execution and Implementation |
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- 12 - |
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8.4 Right of Refusal |
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- 12 - |
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9. File and Data Exchange for Gift Card Account |
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- 13 - |
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9.1 Data Retention and Storage |
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- 13 - |
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9.2 Communication Links |
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- 13 - |
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10. Fraud |
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- 13 - |
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10.1 Fraud Management and Detection |
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- 14 - |
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10.2 Fraud Investigation/Fraud Recovery (Charge back) |
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- 15 - |
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10.3 Fraud Detection Improvement and Queue Management |
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- 15 - |
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11. Product Support Calls |
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- 16 - |
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12. Implementation Services |
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- 16 - |
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13. Online Tools |
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- 17 - |
ii
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Page |
13.1 Cardholder Tool and Website |
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- 17 - |
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13.2 TSYS Management Tool |
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- 17 - |
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13.3 FTP Reporting Tool |
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- 17 - |
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14. Products Supported; Options |
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- 18 - |
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15. Reporting |
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- 20 - |
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15.1 Report Production and Management |
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- 20 - |
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15.2 Data Extraction, Encryption, Delivery, and Receipt Services |
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- 20 - |
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16. Settlement, Funds Movement, and Reconciliation |
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- 21 - |
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16.1 Network Settlement Services |
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- 21 - |
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16.2 Funds Movement Services |
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- 21 - |
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16.3 Reconciliation Documentation |
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- 21 - |
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16.4 Gift Card Transaction Settlement |
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- 21 - |
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17. Transaction Processing |
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- 22 - |
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17.1 General Transaction Processing |
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- 22 - |
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17.2 Fees |
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- 22 - |
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18. Cooperation/Interface with Third-Parties |
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- 22 - |
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19. Other Services |
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- 22 - |
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20. Definitions |
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- 23 - |
iii
1. General
1.1 Servicer.
Servicer shall provide all services that are reasonably necessary or appropriate for operation
of the Wal-Mart Open Network Gift Card Program, including with respect to Bank Client and
Cardholders, except those services that are expressly assumed by Bank under this Schedule 3-B, as
such services may be revised from time to time pursuant to the terms of the Agreement (the
Services).
Subject to the terms of the Agreement, Bank shall be responsible for providing the following
services in connection with the Wal-Mart Open Network Gift Card Program:
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Setting Cardholder fees |
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Together with Servicer, setting marketing strategy |
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Gift Card Issuance |
1.3 Scope of Services.
Without limiting the scope of Servicers obligations under Section 1, the Services to be
provided by Servicer shall include the specific services set forth in the remaining Sections of
this Schedule.
1.4 Best Practices.
Upon request by Bank, Servicer shall (i) conduct reasonable research to determine pre-paid
card industry best practices with respect to any aspect of the Services, and (ii) perform such
aspect of the Services in accordance with best practices.
1.5 Policies and Procedures.
Subject to the terms of the Card Program Services Agreement between Bank and Servicer (the
Agreement), Servicer shall deliver to Bank for review, upon intervals reasonably
specified by Bank, a comprehensive and current set of all policies and procedures, training
materials and/or compliance materials developed and maintained by Servicer in connection the
performance of its obligations hereunder. In addition, upon request by Bank, Servicer shall
provide Bank with a report on all supplements, changes and modifications made by Servicer to any
of the foregoing. Bank acknowledges and agrees that as of the date hereof, Servicer has delivered
all such materials to Bank.
2. Relationship Management
Servicer shall provide all relationship management services for the Wal-Mart Open
Network Gift Card Program in connection with which Servicer shall appoint an account manager
(which can be the same relationship manager as for the Wal-Mart MoneyCard or the Wal-Mart
Prepaid Card programs) to be Banks single point of contact for Gift Card products (the
Account Manager or AM). If the AM is unavailable for any reason, Servicer shall
provide a back up AM at all times. The AM shall be available at all times via a cell phone
or pager and shall respond to all Bank issues and requests in a timely manner as required in
the SLAs set forth in Schedule 3-C (the SLAs). Further, the AM shall provide all
Gift Card metrics, monitoring, and reporting requirements as specified in the SLAs, and shall
organize and attend quarterly review meetings to assess SLA metrics, performance and Bank
issues.
3. Marketing and Gift Card Registration and Activation
3.1 Marketing.
Servicer shall manage all media, advertising plans and marketing materials in connection with
which Servicer shall, without limitation, design, produce and distribute (i) to Client all
marketing and related materials (including Gift Cards) for use by Bank Client in selling Gift
Cards, (ii) to Cardholders or prospective Cardholders all promotional materials as reasonably
instructed by Bank. All such materials shall be approved in writing by Bank prior to distribution
to Bank Client or to Cardholders or prospective Cardholders. Notwithstanding the foregoing,
Servicer and Bank shall mutually agree to the allocation of costs of the development and
distribution of all such marketing materials, and Servicer shall not be required to perform any
obligations under this Section 3.1 without such mutual agreement.
3.2 Gift Card Registration and Activation.
Servicer shall provide all services necessary for Cardholders to register Gift Cards online,
and Servicer shall process prospective Cardholders on a real time basis via XML messaging over web
services. As part of the Services, Servicer shall accept and process Bank Data and related files
for Gift Card activation at Bank Client point of sale locations. File and interface messaging
formats shall be as mutually agreed by Bank and Servicer.
3.3 In-Store Displays.
Servicer shall be responsible for the timely development, distribution, set-up and management
of all in-store displays, fixtures and related collateral used to facilitate the issuance or
servicing of Gift Cards at Bank Client locations, including end-caps, kitting, and pamphlets.
Servicer shall supervise all third party merchandisers and third party kitters used to perform the
services set forth in this Section 3.3 and shall ensure that all such services are completed in a
timely manner. Servicer will ship gift cards and displays (if applicable) to Wal-Mart distribution
centers and/or third party kitters that have been previously approved in writing either by the
applicable Network or Bank. Servicer will coordinate distribution schedules directly with the
Wal-Mart distribution center and/or third party kitter. The parties will meet and mutually agree
upon in-store merchandising requirements prior to a broader launch of the Wal-Mart Open Network
Gift Card Program.
4. Authorizations
4.1 General. Servicer shall provide all authorization services for Gift Cards,
including the services described in this Article 4:
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Authorization Processing |
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Authorization Parameters and MCC (Merchant Category Code) Tables |
4.2 Authorization Processing and Parameters.
4.2.1 Authorization-processing services shall include the capabilities required to receive,
enter, process, and post Gift Card authorization activity.
4.2.2 Servicer shall accept electronic requests, both in batch and in real-time modes,
for authorization of monetary transactions (including purchases and merchandise returns).
4.2.3 The accessing of Gift Card accounts for an authorization at the Gift Card level or
account level, CVV and Cardholder address verification.
4.2.4 Servicer shall switch to back-up authorization parameters, which parameters shall
reflect the same process as the primary parameters, immediately upon failure of the primary
system. Servicer will switch to the backup authorization system within thirty (30) minutes or less
upon failure of the primary system. The backup system shall reside on a separate hardware platform
and possess a separate copy of all Bank Data.
4.2.5 As Cardholders use their Gift Cards to make purchases or return merchandise purchased
with a Gift Card, the Servicer System shall deduct from the Gift Cards on a real-time basis, all
charges and fees as may be authorized and add to Gift Cards on a real- time basis, all amounts in
connection with returned merchandise; provided, however, that if such deductions and/or additions
cannot be made on a real time basis due to reasons outside of Servicers reasonable control, then
Servicer shall complete such additions and deductions as soon as practicable. Unless otherwise
approved by Bank, once a Cardholders Gift Card balance is fully depleted or if a requested debit
amount exceeds the Cardholders available balance, the Servicer System shall prevent the
Cardholder from debiting the requested amount.
4.2.6 The Authorization System shall provide the option to set up MCCs at Program
levels that have the following parameter controls:
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Include MCCs |
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Exclude MCCs |
4.3 Authorization Response.
Servicers authorization response in connection with sale transactions at Bank Client
locations shall include the Cardholders then available account balance.
5. Collateral
Servicer shall provide all services for Gift Card collateral (including correspondence,
plastic, mailers, letters and end caps), including the services described in this Article 5.0:
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Mailers, correspondence and letters |
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Collateral production, mailing and management |
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Plastics production, induction and mailing |
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Collateral Inventory Management |
5.1 Mailers, Correspondence and Letters.
Servicer shall provide all correspondence related services for the Gift Cards,
including the services described in this Article 5.1. These services include:
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Mailers, Correspondence and Letters |
5. 1.1 Mailers, Correspondence and Letters. Servicer will prepare correspondence
to communicate with Cardholders according to Banks reasonable requests and as mutually agreed to
by Bank and Servicer. Subject to TSYS capabilities and the terms of the Agreement, Servicer
shall, at Banks request, add letter functionality to its correspondence and letter capabilities
in order to enhance the correspondence system in accordance with Banks business requirements
that may enable Bank to create, maintain, revise, update, and organize letter formats in
accordance with Banks business requirements.
5.2 |
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Collateral Production, Insertion and Mailing. |
Servicer shall provide all services with respect to Collateral production, insertion, mailing
and management for Gift Cards, including the services described in this Article 5.2. Collateral
including Gift Card plastic, Gift Card carriers, and inserts to mailers and Gift Card carriers.
Subject to the mutual agreement of Bank and Servicer, Collateral may be reasonably customized for
some or all Programs per Banks instructions. These services include:
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Collateral Production |
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Collateral Insertion and Mailing |
5.2.1 Collateral Production
5.2.1.1 Servicer shall perform all functions necessary to procure and administer collateral
using facilities approved by the Bank and using vendors and facilities approved by the Bank.
Servicers responsibility shall include:
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Inventory numbering, where applicable |
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Creation based on mutually agreed specifications |
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Storage |
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Revisions and Updates upon Bank request |
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Destruction upon Bank request |
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UPC Assignment and Management |
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Item Number Assignment |
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Management of Bank Process Logistics Requirements |
5.2.2 Collateral Insertion and Mailing
Servicer shall make available to Bank functionality enabling Bank to insert up to five (5)
items of collateral in card carriers.
5.3 Plastics, Production, Thermal-Printing, Induction and Mailing.
Servicer shall provide all Gift Card and Plastic services for the Gift Cards,
including the services described in this Article 5.3:
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Gift Card production, thermal-printing (non-embossed), induction, insertion
and distribution. |
5.3.1 Gift Card production, induction, insertion and distribution.
5.3.1.1 Servicer shall perform the functions necessary to produce, in the quantities and on
mutually agreed schedules, Gift Cards using only processes and facilities approved by Bank.
Servicers responsibility shall include the following:
5.3.1.1.1 Receive, inspect, and induct plastics within forty-eight (48) hours of receiving
Gift Card plastics. Notify Bank of plastics that do not meet the applicable specifications
provided by Bank to Servicer. (Custom materials can be ordered with Banks approval via plastic
proof or Bank may order its own plastics.) In the event that Servicer determines that a custom
collateral is found to be defective, Servicer shall notify Bank of such defects within two (2)
business days of such determination.
5.3.1.1.2 Collect, organize, decipher, calculate and present (including through reports) the
Bank Data collected from the Servicer System, including any relevant electronic Gift Card files
containing information concerning production of the Gift Cards.
5.3.1.1.3 As requested by Bank, thermal print plastics, including adding text, numbers, and
logos, in compliance with applicable Network Rules.
5.3.1.1.4 Encode the resulting Gift Card in compliance with the applicable Network Rules.
5.3.1.1.5 Print required Bank information on Gift Card carriers.
5.3.1.1.6 Affix stickers to Gift Cards.
5.3.1.1.7 Servicer shall provide all support related to magnetic stripe parameters. Servicer
shall provide design support. Bank will supply to Servicer Gift Card logo artwork which meets
Servicer specifications. Servicer will provide a proof to Bank within seven (7) business days of
receipt. Bank will notify Servicer of acceptance and Servicer will send the proof to the
applicable Network within two (2) business days. Once Servicer receives all related materials and
acceptance from the applicable Network, Servicer and Bank will begin final testing.
5.3.1.1.8 Perform as requested by Bank services respecting the following: Gift Card plastic
design/production assistance, inserting, ultragraphic/graphic imaging, Gift Card mailers,
ultraforms, Gift Card pulls, and re-issuance of lost/stolen Gift Cards, in accordance with mutually
agreed to policies and procedures.
5.3.1.2 Servicer shall pull unembossed and non-thermal printed Gift Card stock and
destroy/mail/or ship the plastics per applicable Network Rules.
5.3.1.3 Servicer shall generate and print custom Gift Card mailer information based on
specifications initially established at Wal-Mart Open Network Gift Card Program initiation or
conversion and/or as modified at Banks request from time to time.
5.3.2 Reporting Obligations and Provision of Information
5.3.2.1 Servicer shall produce and deliver reports to Bank according to mutually agreed
reporting guidelines consistent with the Services Agreement concerning Servicers Gift Card/plastic
production, insertion and distribution services. These reports shall be at the individual Bank
extended BIN, ISO or issuer level, where appropriate, and include the following:
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Monthly status report(s) of card/plastic production and mailings and
associated quality measurements including defect and cycle time reporting. |
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Monthly card/plastic inventory report. |
5.3.2.2 Servicer shall provide to Bank through its reporting system data relating to custom
Gift Card/plastic storage, production and distribution as requested by Bank for Banks use in
creating reports for Bank and Bank Clients.
5.4 Plastic and Collateral Inventory Management.
Servicer shall control and manage the inventory level of plastics (both internally and at
Bank Client locations), mailers, inserts, envelopes and other collateral in accordance with
Banks reasonable requirements including, for the launch of the Wal-Mart Open Network Gift Card
Program, the requirements set forth in the Distribution Center Proposed Solution for Launch
document attached hereto as Exhibit A, in connection with which Servicer shall comply with
all Bank Client distribution requirements and Network Rules applicable to Gift Cards bearing
Network marks. Servicer shall develop complete and comprehensive training materials with respect to
Servicers obligations under this Article, which materials shall be subject to Banks review and
approval, train all its personnel who are responsible for plastic and/or collateral inventory
management under the Wal-Mart Open Network Gift Card Program in a manner that will enable them to
perform in accordance with such Programs requirements, and monitor such personnels compliance
with such requirements. Servicer shall take appropriate action against any Servicer personnel not
complying with such requirements.
5.4.1 IVR/VRU Access to Transaction History.
5.4.1.1 Servicer shall provide Cardholders with IVR/VRU access to the available balance and
the last thirty (30) transactions.
5.4.1.2 Servicer shall provide Cardholders on-line access to a history of their Gift Card
transactions for the past sixty (60) days plus current month-to-date, including purchases, loads
(if applicable) and any fees assessed in connection with such transactions.
5.5 Summary Disclosures.
Servicer shall provide to Bank all services related to providing Cardholders an online sixty
(60) day transaction summary and available balance and IVR/VRU access to the last thirty (30)
transactions and available balance with respect to their Gift Cards (each, a Summary
Disclosure), including the services described in this Article 5.5:
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Electronic Access to Summary Disclosures |
5.5.1 Electronic Access to Summary Disclosures. Servicer shall provide
Cardholders with online access to their current Summary Disclosures. Servicer shall also
provide Cardholders with IVR/VRU access to their available balance and last thirty (30)
transactions.
6. Compliance and Legal
In connection with Servicers obligations under Section 7 of the Agreement, Servicer shall
comply with Banks Legal and Compliance Requirements as provided by Bank to Servicer and as may be
amended by Bank from time to time upon written notice to Servicer. Unless otherwise instructed in
the Legal and Compliance Requirements, Servicers obligations shall include the following:
6.1 OFAC.
Servicer shall screen all Cardholders that provide personally identifiable information to
Servicer against the Office of Foreign Assets Control (OFAC) database and shall promptly provide
Bank with a report (as described below) of the Cardholders and prospective
Cardholders who match the information contained in the OFAC database, so that Bank can take the
appropriate action. If Bank so chooses, Servicer, upon request, shall initiate recurring scans of
Banks entire Gift Card base against the most current OFAC file on a monthly or quarterly basis and
promptly provide Bank with a report (as described below) of Cardholders who match the information
contained in the OFAC database, so that Bank can close such Gift Card accounts immediately.
Servicer shall install the most recent version of the OFAC database within two (2) business days of
receipt.
6.1.1 Within twenty-four (24) hours of the completion of each screening process for any
Cardholder or prospective Cardholder who matches the information contained in any OFAC database,
Servicer shall provide Bank with a report to include, to the extent available to Servicer, First
Name, Last Name, Middle Initial, Address, City, State, Zip, Social Security Number or Tax
Identification Number in a mutually agreed upon format (each an OFAC Report). Bank shall
review and research Cardholders information contained in the OFAC Report and advise Servicer of
research findings. Servicer shall update Cardholders records pursuant to the OFAC Report findings
communicated by Bank, or other communication from Bank relating to Cardholders who match the
information contained in the OFAC database, which may be derived from other processes from time to
time.
6.1.2 Servicer shall cancel any outstanding Gift Card promptly upon direction by Bank with
respect to any Cardholder or prospective Cardholder that appears to be in the OFAC database.
6.2 Bank Secrecy Act/Anti-Money Laundering.
On a daily basis, provided that Bank and Servicer have established a mutually agreeable scope
and procedure, Servicer shall provide a FTP file transmission to Bank containing all transactional
activity for each given day within that daily period for each Gift Card, as extracted from
Servicers data warehouse. Servicer shall reasonably cooperate with Bank in conducting fraud
detections, investigations and filing Suspicious Activity Reports with respect to Gift Card
transactional activity.
6.2.1 If in the course of fraud detection and investigation Servicer identifies suspicious
activity that requires filing of a Suspicious Activity Report under Applicable Law, Servicer
shall provide Bank with all information within its possession regarding such activity, and
cooperate with Bank so that Bank may file a SAR.
6.3 Dispute and Error Resolution.
Servicer shall respond to and resolve all Cardholder and Gift Card related disputes,
inquiries and errors referred to Servicer by Bank within the time frames and requirements to be
mutually agreed upon in writing by the parties and in compliance with all policies and
procedures related to dispute processing services in accordance with applicable Network Rules.
7. Customer Service and Support
Servicer shall provide all support services to Cardholders and/or Bank, including:
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Bank: Support desk handling of all Bank Inquiries |
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Bank: Gift Card Account Maintenance |
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Bank: Dispute Processing |
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Cardholder: Support desk handling of all Cardholder Inquiries/License |
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Cardholder: Gift Card Account Maintenance |
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Cardholder: Voice Response Unit (VRU) Services |
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Cardholder: Website Report |
7.1 Bank: Support Desk Inquiries.
Servicer shall provide Bank with an escalation process to address all Bank inquiries
submitted via telephone and/or in written correspondence (e.g. lost/stolen Gift Cards).
7.2 Bank: Account Maintenance.
Servicer shall perform Bank requested maintenance to all Gift Cards as may be reasonably
requested by way of written correspondence (including e-mail).
For the avoidance of doubt, servicing of Bank requested maintenance to Cardholder data
elements is part of the Services. Servicer shall perform Bank requested maintenance to
Cardholder Gift Card data elements whether such requests are received by Servicer (i) through
written correspondence or (ii) through e-mail. Servicer will provide Gift Card maintenance
services in accordance with SLAs as provided in Schedule 3-C.
7.3 Bank: Dispute Processing.
In addition to the services described in Section 7.4, Servicer shall provide all dispute
processing and error resolution services for all Gift Card related errors and disputes, all in
accordance with Applicable Law and in compliance with applicable Network Rules. These services
include those related to:
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Charge backs |
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Unauthorized Charges |
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Re-presentments |
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Arbitration of Merchant Disputes |
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Network Disputes |
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Network Compliance Violations by Merchant |
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Draft Requests |
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Research |
In addition, Servicer will maintain and comply with all policies and procedures related to
dispute processing services in accordance with Applicable Law and applicable Network Rules. Any
write-off of a disputed amount or loss that is caused by or arises from Servicer missing required
time frames or not complying with Applicable Law or applicable Network Rules shall be the sole
responsibility of Servicer, unless such compliance failure was due to a delay or error by Bank.
7.3.1 Charge backs. Servicer shall issue account charge backs where appropriate
and necessary. All transactions that meet all criterions agreed upon by Servicer and Bank, such
criterion to be in compliance with applicable Network Rules and Applicable Law, will be issued
charge backs by Servicer in an effort to recover funds from a merchant that has either made an
error or charged an amount not authorized by Servicer or Bank.
7.3.2 Re-presentments. Following charge back procedures, Servicer shall review and
make a commercially reasonable decision with respect to any transaction that is represented by a
merchant in an effort to recover funds charged back from the Bank. Servicer shall provide Bank
activity reports that detail all signature based re-presentments submitted, the dispositioning of
each such re-presentment and, for cases where re-presentment was allowed, the reason for such
allowed re-presentment. These reports shall be provided to Bank on each day for which signature
based re-presentment activity occurs. Servicer shall provide Bank daily status reports of all
signature based activity if and when requested by Bank.
7.3.3 Arbitration of Merchant Disputes. If Servicer reasonably determines that a
dispute should be taken to arbitration, Servicer shall pursue any and all avenues to win each
arbitration case approved by Bank. Bank commits to make decisions for each arbitration request from
Servicer within applicable Network timeframes. Servicer shall be responsible for all Network fees
associated with such arbitration cases.
7.3.4 Network Compliance violations by Merchant. Servicer shall file compliance
violation reports to the Networks where appropriate and necessary when charge backs and
auto-charge backs do not exist. For transactions that meet all agreed upon criteria, compliance
will be filed in order to recover funds from a merchant that has either made an error or charged
an amount not authorized by Servicer or Bank when no charge back right exists and the amount is in
direct violation of an applicable Network Rule. Servicer shall notify Bank of any such violation,
as well as file reports, as appropriate, in accordance with Network requirements.
7.3.5 Draft Requests. Servicer shall comply with all Bank or Cardholder initiated
Draft Requests within the timeframes outlined in applicable Network Rules as well as with
Applicable Law. Servicer shall indemnify Bank from and against any claims or losses (including
payment of attorneys fees) resulting from its failure to meet such timeframes, except any such
failures attributable to a merchant. Servicer shall pursue enforcement of charge backs and other
rights against merchants and other parties pursuant to mutually-agreed guidelines within the
framework of applicable Network Rules as well as Applicable Law, in the event the failure is
attributable to such parties.
7.3.6 Research. Upon request by Bank, Servicer shall promptly investigate and report
back to Bank regarding matters relating to any Cardholder or merchant dispute in connection with a
transaction.
7.4 Cardholder: Support desk handling of all Cardholder Inquiries/License.
Servicer shall provide a support desk to receive and respond to all Cardholder inquiries
submitted via telephone and/or in written correspondence (e.g. lost/stolen Gift Cards). Bank hereby
grants to Servicer a non-exclusive, revocable, royalty free license within the United States to use
Banks Money Bank tradename and trademarks in connection with providing such support desk
services. Any use of such tradenames and trademarks by Servicer must be approved in writing in
advance by Bank at least fifteen (15) days prior to use, and must comply with the Agreement and the
most recent written usage guidelines, if any, that are delivered by Bank to Servicer.
7.5 Cardholder: Gift Card Maintenance.
Servicer shall perform Cardholder requested maintenance to with respect to Gift Cards as may
be requested telephonically or by way of written correspondence.
For the avoidance of doubt, providing Cardholder requested maintenance to Cardholder Gift Card
data elements is part of the Services. Servicer shall perform Cardholder requested maintenance to
Cardholder Gift Card data elements when such requests are received by Servicer telephonically.
Servicer will provide maintenance services in accordance with SLAs as provided in Schedule 3-C.
7.6 Cardholder: Voice Response Unit (VRU) Services.
Servicer shall provide Cardholders VRU services as mutually agreed in writing by Bank and
Servicer.
7.7 Bank and Cardholder Web-Site Support.
[Refer to Section 13 Online Tools].
8. Product and Servicer System Enhancements
Subject to the terms of the Agreement, Servicer shall on a fee basis enhance its products and
the Servicer System when new services and/or functionality is requested by Bank or is required to
make the Servicer System compatible and properly configured and integrated to work as a system with
Banks systems and any hardware or software vendors of Bank, and any upgrades to any of the
foregoing. Product enhancements shall comply with the process for new product and feature
introduction described in this Article and in the Agreement. This includes completing a formalized
new product and feature introduction process as mutually agreed by the parties. The AM shall be
responsible for coordinating, on behalf of Servicer, all new products, product enhancements,
developing the relationship, facilitating quarterly meetings, and assisting Bank in meeting
strategic needs with respect to the Gift Card product, Enhancements and related Services.
Notwithstanding anything in this Section 8, Servicer shall not be required to provide
any product or Servicer System enhancements if such an enhancement would, in the reasonable
discretion of Servicer, compromise the architectural integrity, security, reliability or
performance of the Servicer System, unless such enhancement is required to comply with Applicable
Law.
The following product enhancement services and/or forms shall be provided by Servicer
including:
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Product Request Form |
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Enhancement Scoping |
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Execution and Implementation |
8.1 Product Request Form (PRF).
Servicer will reasonably assist Bank in completing a PRF (such PRF shall be in the format as
mutually agreed by the parties) for any New Product Development Request, Enhancement or other
projects. Information contained within the PRF shall include the details, description, reason
substantiating the request, and timing associated with the request. Servicer will confirm with Bank
that the PRF is substantially complete and will assign an implementation manager and conversion
analyst to oversee and manage Servicer internal resources and work associated with developing,
testing and implementing any enhancement mutually agreed to by Bank and Servicer.
8.2 Enhancement Scoping.
Subject to the terms of the Agreement, Servicer shall scope all requests for new products,
services or enhancements including, without limitation, New Product Development Requests subject of
a PRF, and provide Bank with related time and/or cost estimates and/or options, all as described in
the Agreement and as otherwise reasonably requested by Bank.
8.3 Execution and Implementation.
Servicer shall complete the development, testing, production and documentation of all
mutually agreed to New Product Development Requests, Enhancements or other projects reasonably
requested by Bank. Each new project shall be delivered based on the timing and cost estimate
provided by Servicer, unless Bank submits any change to the New Product Development Request.
Subject to the terms of the Agreement, Servicer will reasonably cooperate with Bank, and as
requested, any third parties, in the development, testing and implementation of any New Product
Development Requests, Enhancements or other projects. Servicer shall assign an implementation
manager and conversion analyst to such projects as mutually agreed by the parties.
8.4 Right of Refusal.
Servicer shall provide Bank an installation date within [***] Business Days after
Banks receipt of the requested written hours and cost estimates for the relevant project. After
that time, the Bank shall have up to [***] Business Days to accept or refuse the
project,
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Confidential material redacted and filed separately with the Commission |
thus canceling the project and any associated costs, unless Bank requires additional information
(in which case the time within which Bank must accept or reject the project shall be extended until
ten (10) Business Days after Bank obtains all required information.
Notwithstanding the foregoing, Bank may cancel implementation of any project resulting from a
PRF at any time upon notice to Servicer, provided that in such event Bank shall be responsible for
payment of all approved costs incurred by Servicer up to the point of cancellation.
9. File and Data Exchange for Gift Card Account
Servicer shall provide reports to Bank via an FTP site pursuant to Section 15.0. Bank and
Servicer shall work together in good faith to define and develop a mutually agreed to scope and
nature of data exchange between the parties.
9.1 Data Retention and Storage.
Servicer shall retain for a period of at least five (5) years, or any longer period as may be
required by Applicable Law, all Cardholder account data and any other Bank Data, all in compliance
with Applicable Law.
9.2 Communication Links.
As requested by Bank, Servicer shall install, provide or cause to be installed or provided the
systems and communication links reasonably necessary to transmit Bank Data and the files, data and
transmissions described in Sections 9.1 and 9.2 to and from its facilities or equipment to and from
the facilities or equipment of Bank.
Servicer shall, during the Term, maintain such systems and links for communicating in good
working order.
The method of transmission and the media employed will be proposed by Servicer and be subject
to approval by Bank. The Parties shall take into consideration relevant factors such as traffic
type, in-bound and outbound message sizes, traffic loading distribution, and the equipment or
devices which are or may be used.
10. Fraud
Servicer shall provide information, functionality and services as requested by Bank to
minimize and manage Gift Card fraud. Servicer shall make available and perform the fraud services
set forth below. These services include:
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Fraud Management and Detection |
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Fraud Investigations and Fraud Recovery (Charge backs) |
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Fraud Queue Management |
10.1 Fraud Management and Detection.
Servicer shall provide Bank and Cardholders with fraud management and fraud detection services
through use of the Servicers fraud detection system and as otherwise may be required by Bank.
Upon Banks request, Servicer shall establish supplemental fraud detection strategies to
fulfill Banks fraud detection requirements. These strategies shall be tested in a development
environment prior to implementation to ensure fraud detection effectiveness and to measure the
impact to Servicers fraud detection organization. If during testing the defined strategies do not
perform satisfactorily, they shall be modified to suit Bank and Servicer. These strategies shall be
made available for review on a monthly basis.
Upon Banks request, Servicer shall provide Bank with the following Gift Card
fraud services:
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Monitoring authorizations queued as a result of the fraud strategies or
fraud score. |
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Place outbound telephone calls to home and business telephone numbers of
Cardholders who have exhibited suspicious activity using their Gift Card, if
such information is available. |
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Manual review of Gift Card activity for fraud Gift Card Activity shall
be monitored by Servicer using specific parameters as mutually established
by Bank and Servicer. Customized parameter rules may be developed and
established should Bank experience a unique fraud event. |
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Daily provision to Bank of Gift Card authorization approval rates, itemized
transaction type (e.g., purchases) |
If Servicer is unable to contact the Cardholder with respect to fraud issues and if Servicer
possesses Cardholder contact information, Servicer shall leave a message on the Cardholders
message machine or with a responsible person for the Cardholder to contact Servicer at a toll-free
number. Such message script must be reviewed and approved by Bank prior to use.
When the Servicer call results in contact with the Cardholder, and the Cardholder validates
the authorization activity, Servicer shall record an on-line account memo into the Servicer System
indicating the results of the call utilizing its screens. Servicer will note on Servicers system
of record when a Gift Card is the subject of confirmed fraud. Detailed reports on Gift Cards that
have undergone any status change during the statement period shall be available to Bank through
Servicers Loss Management reporting.
When the Servicer call results in contact with the Cardholder and the Cardholder is unable to
validate the activity, Servicer shall initiate a Lost/Stolen Report and place a block on the Gift
Card to prevent further authorizations. Servicer shall record an on-line Gift Card memo on the
Cardholder Gift Card record, indicating the results of the call.
If Servicer observes activity, which appears uncharacteristic or unusual for the specific
Gift Card, and Servicer is unable to successfully contact the Cardholder, then Servicer may
place a block on the Gift Card to prevent further authorization approvals until the Cardholder
successfully verifies the activity.
Servicer shall provide Bank with lost/stolen/fraud reporting services. Lost and stolen reports
from Banks Cardholders are recorded on the Servicer System by on-line entries, which automatically
change the external status on the Servicer System and block authorizations for the Gift Card. These
Services shall be available to Cardholders 24 X 7.
Servicer shall report to the applicable Network those accounts that qualify for warning
bulletin protection or the exception file by reason of a lost or stolen report entry. Servicer
shall list such accounts accurately by region and for a number of days equal to the time remaining
until Gift Card expiration. Listing an account on the warning bulletin may provide Bank with charge
back and/or authorization protection. For the avoidance of doubt, Servicer shall bear all costs and
expenses associated with warning bulletins.
As part of its fraud prevention services, Servicer shall immediately block new transactions
with respect to Gift Cards in the event that a Gift Card has been reported lost or stolen.
Thereafter, Servicer shall de-activate the Gift Card, transfer any related funds or credits to a
replacement Gift Card, and issue and send such replacement Gift Card to the Cardholder.
In the event that any Bank Data that is stored by Servicer or transmitted by or to Servicer
and that relates to Cardholders is compromised, Servicer shall provide to the affected Cardholders
(at no cost to Cardholders or Bank) identity theft victim assistance services. All such services
must be reviewed and approved in advance by Bank.
10.2 Fraud Investigation/Fraud Recovery (Charge back).
Charge backs shall be initiated by Servicer on all Banks Gift Cards that meet defined
criteria and qualify for specific charge back rights per applicable Network Rules.
At launch, as part of its fraud control services provided to Bank, Servicer shall provide
the following fraud reporting services on Banks behalf to each applicable Network. Security
detail transactions (status codes used to place Cardholders in various status states hot,
lost, etc.) shall be used to add, update or delete transaction records on Servicers security
master file (Servicers negative file containing Gift Cards blocked for use). These transactions
will generate and deliver a fraud advice record to the applicable Network. Lost or stolen Gift
Cards and related monetary values shall be researched and disposition codes entered by Servicer
to record fraud, counterfeit, and charge backs. Fraud detail information shall be transmitted to
the applicable Network by Servicer in compliance with Applicable Law.
To the extent that any investigation results in a determination that a transaction is
fraudulent, then Servicer shall charge-off after ninety (90) days of no cardholder transactional or
recover payment activity, or otherwise remove, the amount of the fraudulent item from the
Cardholders Gift Card.
10.3 Fraud Detection Improvement and Queue Management.
Servicer shall have the ability to detect fraudulent activity on Gift Cards. Servicer shall
provide to Bank a written analysis of the reports interpreting the performance of the existing
algorithms and strategies for detecting and addressing fraud, and written recommendations for
changes or updates to such algorithms or strategies to improve their performance. Servicer shall
provide a monthly report of current fraud detection strategies and performance.
Servicer shall have the ability to build fraud queues around designated Bank criterion, as
supplied by Bank. Bank acknowledges that all Servicer debit fraud detection clients are monitored
under the same baseline parameters, but that Servicer will create customized fraud queues and
parameters, as requested by Bank, in order to supplement such baseline parameters. These queues
and criterion shall be tested in a development environment prior to implementation to ensure fraud
detection effectiveness and to measure the impact to Servicers fraud detection organization. If
during testing the queues and criterion do not perform satisfactorily, they shall be modified to
suit Bank and Servicer. These queues and criterion shall be reviewed on a monthly basis.
11. Product Support Calls
Servicer shall receive, handle and resolve all support calls and issues from Bank employees
in relation to any system related problems associated with the Gift Card products and services,
including such problems associated with the Servicer System, any Servicer owned/supported system,
Cardholder websites, file and data exchanges, data warehouses, databases, queue management
systems, fraud systems, information security, administration systems, reporting systems, etc.
12. Implementation Services
Servicer will provide all implementation management services for Gift Card products,
including the services described below:
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Weekly status update call between Servicer and Bank, as appropriate and
requested by Bank and/or designated third parties who may be instrumental in
effecting the implementation of the Gift Card product or any enhancements to
the Gift Card product |
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Testing and quality control process around all development work and set-ups |
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An implementation manager |
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Implementation dates as mutually agreed. |
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In the event of a rush request by Bank, Servicer will work with Bank
to accommodate Banks time frames. |
13. Online Tools
Servicer will itself or through a permitted subcontractor (e.g., TSYS) provide the following
online tools and services, each of which shall be accessible using commonly available web-browsers
(i.e., Internet Explorer, Netscape). Such tools and services shall conform to Banks security
requirements:
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Cardholder Tool and Website A web based Cardholder tool used to view
transactions and balances via the internet. |
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TSYS Access View-only access which may be used by Bank, as the issuing
Bank, to interface into the Servicer System in order to, among other things,
check Gift Card transactional activity. |
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FTP Reporting Tool Bank may use this web-reporting tool to view all
reports described in this Schedule. |
13.1 Cardholder Tool and Website.
Servicer shall design, host and provide a Cardholder website and related Cardholder
services for Gift Card products, including the services described in this Article.
Servicer shall provide services to support its Cardholder Tool and Website, as well as other
Cardholder tools that Bank may require to support other Gift Card products from Servicer.
Cardholders may use the Cardholder Website to perform Gift Card functions, including the
following:
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View Gift Card transaction activity and available balance |
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Register Gift Cards |
Through a project request, Bank may request changes to the existing screens and content of
this Cardholder website.
13.2 TSYS Management Tool.
Servicer shall provide Bank with view-only access to TSYS which may be used by Bank, as the
issuing Bank, to interface into the Servicer System in order to, among other things, check Gift
Card transactional activity.
Servicer shall provide Bank access to a FTP reporting tool to view reports as provided in
Section 15.1 below. For the avoidance of doubt, the provision of such access does not remove or
otherwise waive Servicers obligation to provide and perform other Services related to reporting.
14. Products Supported; Options
As mutually agreed to by Bank and Servicer (including agreement on cost), Servicer shall
provide the Services for the types of Gift Cards described below having the below described
options:
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General Gift Card Options |
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Instant issue |
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Branded |
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Expiration dates |
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Gift Card number |
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Service code |
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CVV, CVV2 |
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Gift Card Carrier for both mailed Gift Cards and Gift Cards distributed at
POS. |
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Expedited |
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Instant Issue |
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Manual |
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Gift Card Shipping Options |
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Balance inquiry |
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Transaction history |
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English |
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Gift Card Management System |
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Authorizations |
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Batch processing |
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Transactional limits |
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Adjustments |
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Gift Card activation |
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Organizational hierarchy |
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Funds movement |
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OFAC verification |
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Fraud reporting |
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Never Received cards |
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Anti-Money Laundering data |
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Lost/Stolen reporting |
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Escalation process |
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Receive, Research, Handle, Respond to and Resolve all Cardholder
inquiries and disputes (whether via phone, Cardholder website, or
written correspondence.) |
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Closing Gift Cards |
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Purging Gift Cards |
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Settle to G/L |
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Network adjustments |
15. Reporting
Servicer shall provide all report production services for the Gift Cards, including the
following:
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Report Production and Management |
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Delivery |
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Data warehousing, when requested and at Banks additional expense, on
mutually agreed upon terms. |
15.1 Report Production and Management.
Servicer shall provide reports via FTP site with respect to the Services and any Bank Data
pursuant to which Servicer shall, as requested by Bank, produce reports requested by Bank on a
daily, weekly, monthly, quarterly and yearly basis. Servicer shall generate and store transaction
report data.
Servicer shall generate and distribute such reports via FTP site and in a format which
permits Bank to view, manipulate, print, and store the reports.
Servicer shall directly transmit to Bank, copies of the Bank files in a mutually agreed upon
format, if so requested by Bank.
Servicer shall produce and provide reports for Bank as set forth in Schedule 3-E, unless the
parties otherwise mutually agree in writing from time to time.
Notwithstanding the foregoing, once Servicer provides Bank with access to Servicers
electronic data warehouse in a manner sufficient to produce the reports set forth in Schedule 3-E
and such electronic data warehouse otherwise functions in a manner acceptable to Bank as
determined in Banks sole discretion, Bank shall be responsible for producing the reports set
forth in Schedule 3-E and Servicer shall have no obligation to deliver any such reports.
15.2 Data Extraction, Encryption, Delivery, and Receipt Services.
Bank and Servicer shall work together in good faith to define and develop mutually
agreeable data extraction, encryption, delivery and receipt services.
16. Settlement, Funds Movement, and Reconciliation
Servicer shall provide complete settlement, funds movement and reconciliation services,
including the following services:
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Network Settlement Services |
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Network Funds Movement Services |
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Network Reconciliation Documentation |
16.1 Network Settlement Services.
Servicer shall report on the required funding with various Networks as needed on a
[***] basis. Bank shall be responsible for actual settlement with the Networks based
upon reporting from Servicer. Settlement reporting services shall be provided in connection with,
but not limited to, the following Networks:
16.2 Funds Movement Services.
Servicer shall be responsible for providing Bank with reporting required for accurate
movement of funds between the funding and activity bank accounts on a [***] basis as
required by the various Network and/or Bank funding activities and Cardholder activities. Bank
shall be responsible for accurate movement of funds between various bank accounts owned by Bank.
16.3 Reconciliation Documentation.
Servicer shall provide Internet access to the following report(s) required to
reconcile settlement and funds movement services:
Servicer has ownership over the processing accuracy and timely availability of these reports.
In the event the Network Daily Reports Tool is not accessible or the reports were not published to
the Networks Daily Report website, Servicer shall email (encrypted) or fax required reports as
needed to the Bank Finance contact.
16.4 Gift Card Transaction Settlement.
Bank shall be responsible for obtaining from Bank Client data relating to funds credited to
Gift Cards in transactions initiated at Bank Clients participating stores and for settlement
with respect thereto.
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*** |
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Confidential material redacted and filed separately with the Commission |
17. Transaction Processing
Servicer shall all provide transaction processing services for Bank Gift Cards. These services
include the following processes:
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General transaction processing (to include balance inquiries,
signature purchases and others as specified by Bank). |
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Fees |
17.1 General Transaction Processing.
Servicer shall provide all transaction-processing services with the capability required to
receive, enter, process and post Gift Card transaction activity on a real time basis. The
processing and posting of transactions shall be accomplished using a wide variety of controls and
settings available to and selected by Bank. Monetary transactions, including debit and credit
sales, returns, refunds, adjustments and charge backs shall be supported on a real time basis.
Other non-monetary transactions shall be supported and used to maintain non-monetary account
information. Authorization transactions shall be supported on a real time basis. Bank acknowledges
that Servicer will use the TS1 Platform for transaction processing. Servicer shall not use a
different platform for transaction processing without first obtaining Banks written consent.
Servicer shall provide transaction-processing services for all monetary transactions received
by Servicer from the applicable Network for posting to the Cardholder account.
17.2 Fees.
17.2.1 Servicer shall provide Bank the ability to assess and reasonably manage the fee types
included in Schedule 3-A, at the BIN level.
17.2.2 Servicer shall provide Bank the ability to assess and manage all fee criteria,
including but not limited to, include/exclude fee criteria options and amounts and targeted
transaction activity for all Clients and Programs.
18. Cooperation/Interface with Third-Parties
In connection with providing the Gift Card products and services to Bank and
Cardholders, Servicer shall reasonably cooperate with any third-party provider(s) of goods,
software or services to Bank in support of or in connection with Banks and/or Cardholders
receipt of such products and services.
19. Other Services
Servicer agrees and acknowledges that it is responsible for providing all services on
behalf of Bank in connection with the Banks issuance of Gift Cards, and the use of such Gift
Cards, as required in accordance with commercially reasonable business practices as well as safe
and sound banking practices, except to the extent that Bank has expressly undertaken to perform
such services under the Agreement, and that the term Services, as used in this schedule
or the Agreement, shall include all such services even if not expressly set forth in this schedule
or the Agreement.
20. Definitions
All capitalized terms not defined below or elsewhere in this Schedule shall have the
meanings ascribed to them in the Agreement.
Bank Finance Contact shall mean Ben Johnson.
Cardholder shall mean any individual to whom Bank has issued a Gift Card under
the Wal-Mart Gift Card Program or who is or may become obligated under or with respect to
the use of the Gift Card.
Draft Request shall mean a request for sales slip or receipt that substantiates
or evidences any given transactions or charges (whether debit or credit) related to a Gift
Card.
Gift Card shall mean an instant issue, non-reloadable, open network prepaid gift
card issued by Bank.
Gift Card Data shall mean data relating to funds credited to Gift Cards in
transactions initiated by Wal-Mart at participating Wal-Mart stores.
Gift Card Funds shall mean funds relating to activated Gift Cards at
participating Wal- Mart locations.
include or including shall mean without limitation.
MCC shall mean Merchant Category Code.
Servicer Statement Day shall mean the day not later than the tenth (10th)
Business Day after the close of each calendar month.
Wal-Mart Open Network Gift Card Program shall mean, with respect to this
schedule, all of the products and services provided or to be provided by Servicer to Bank
under Schedules 3-A, 3-B, 3-C, 3-D, and 3-E of the Agreement.
EXHIBIT A to SCHEDULE 3-B
DISTRIBUTION CENTER PROPOSED SOLUTION FOR LAUNCH
1. Holiday or Other Initial Load-In
Servicer will ship product and displays (if applicable) to either the Wal-Mart distribution
center or a single third party aggregator that is approved by the applicable association or
otherwise approved by Bank (e.g., Kendall King). Wal-Mart will compile all purchase orders and
provide Servicer with a total count prior to beginning production. Servicer will coordinate
distribution schedules directly with the third party aggregator. Wal-Mart will manage coordination
with the third party aggregator to ensure the holiday pallets flow via the distribution center and
arrive in store.
2. Replenishment
Gift Cards will be replenished via the Wal-Mart distribution centers. Shipments to the
Wal-Mart distribution centers will be sent via a Servicer-appointed LTL carrier. Wal-Mart will
ensure that the distribution center deliveries arrive in store.
SCHEDULE 3-C
SERVICE LEVEL AGREEMENT
TABLE OF CONTENTS
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1. Introduction |
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1 |
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1.1 Purpose |
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1 |
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1.2 Effective Date of the Service Levels |
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1 |
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1.3 Modification and Review of Service Levels and Related Procedures |
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1 |
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1.4 References/Interpretation |
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1 |
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2. Definitions |
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1 |
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2.1 Certain Definitions |
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1 |
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3. Service Level Methodology |
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3 |
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3.1 Excused Downtime. |
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3 |
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3.2 Measurement and Reporting. |
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3 |
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3.3 Measurement Tools |
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4 |
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4. Communication and Escalation Requirements |
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4 |
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5. Issue and Problem Resolution, Classification, Response and Notification |
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4 |
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5.1 Issue and Problem Resolution |
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4 |
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5.2 Problem Severity Level Classifications/Communication |
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5 |
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5.3 Multiple Tickets Having the Same Severity Classification |
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7 |
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6. Service Level Credit Methodology |
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7 |
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6.1 Service Level Failures |
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7 |
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6.2 Termination for Repeated Individual Critical Service Level Failures |
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7 |
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Exhibit A (Service Levels) |
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i |
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Exhibit B (Escalation) |
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iii |
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i
1. Introduction
1.1 Purpose. This Service Level Agreement (SLA) sets forth the Service Levels that
Servicer is required to meet or exceed in performing Servicer Services in connection with the
Wal-Mart Visa Gift Card Program (the Program). This SLA also provides for remedies associated
with a Partys failure to achieve the Service Levels, including Service Level credits (SLCs).
Servicer shall perform the Servicer Services, so as to achieve or exceed all of the Service
Levels set forth in this Program Schedule.
1.2 Effective Date of the Service Levels. Unless otherwise specified herein or in a
separate document signed by Servicer and Bank, each Service Level in this SLA is effective as of
the Effective Date (as defined below).
1.3 Modification and Review of Service Levels and Related Procedures. Service Levels
may be added, deleted or modified by the Parties during the Term, in accordance with the Services
Agreement (as defined below), in order to achieve a fair, accurate and consistent measurement of
performance of the Servicer Services. The Parties may also add, delete or change Service Levels by
mutual agreement on a go-forward basis in response to changes in Banks business needs.
The Parties shall meet at least annually to review Service Level results and to consider
proposed changes to Service Level requirements, Service Level reporting requirements and other
related issues, but neither Party shall be required to agree to any particular changes without such
Partys consent except as may be otherwise expressly set forth herein or in the Services Agreement.
1.4 References/Interpretation. Unless otherwise specifically noted, all references in
this SLA to Articles, Sections, Exhibits and Attachments are references to the Articles,
Sections, Exhibits and Attachments of this SLA, respectively. References to Articles or Sections of
the Services Agreement refer to the Services Agreement to which this SLA is appended. Capitalized
terms used but not defined herein shall have the meanings ascribed to them in the Services
Agreement.
2. Definitions
2.1 Certain Definitions.
Activation Request means a request to activate a Gift Card that is transmitted
from a Retailer point of sale location to the Authorization System.
Activation Response means an automated message that is transmitted by the
Authorization System to the Retailer point of sale location confirming or denying the
activation of a Gift Card.
Authorization System means that portion of the Servicer System utilized by
Servicer to authorize transactions and activate Gift Cards at Bank Client point of sale
locations.
Available for Use means the ability of equipment, software, systems, data,
Servicer Services and functions for which Servicer is operationally responsible, to be
utilized or accessed by Bank, the Bank Client, Cardholders or other third-parties as
designated by Bank, as intended in accordance with normal operations.
Availability, unless otherwise defined herein, means the extent to which
referenced equipment, software, systems, data or Servicer Services are Available for
Use.
Bank Client means, individually and collectively, Wal-Mart Stores, Inc., Wal-Mart
Stores Texas L.P., Wal-Mart Louisiana, LLC., Wal-Mart Stores East, Inc., and Wal-Mart Stores
East, L.P.
Billing Period means the period of time over which the Servicer Services
identified in the periodic invoice presented to Bank by Servicer were performed. Unless
otherwise noted, the Billing Period shall be a calendar month.
Critical Service Level means each Service Level designated as Critical in
Exhibit A.
Downtime, unless otherwise defined herein, means the number of minutes in the
Billing Period during which identified any equipment, software, systems, data, Servicer
Services, or function was not Available for Use or where response time of such service is
outside established parameters.
Effective Date means the date as of which Gift Cards first become available for
sale to the public at Bank Client.
Excused Downtime means (i) Downtime during a Scheduled Maintenance Window, and
(ii) any other period during which any particular equipment, software, system, function
Servicer Service or Bank Service is not Available For Use (x) of which Bank or Servicer, as
applicable, has approved, (y) which Bank or Servicer, as applicable, has excused, or (z)
which are outages due to matters outside of Servicers or Banks, as applicable, Span of
Control.
Gift Card shall mean an instant issue, non-reloadable, open network prepaid gift
card issued by Bank.
Include, includes and including, whether or not capitalized
mean include without limitation, includes without limitation, and including without
limitation.
Monthly SLA Report has the meaning given it in Section 3.1.
Non-Critical Service Level means all Service Levels other than Critical Service
Levels.
Scheduled Maintenance Window means a scheduled period of time mutually agreed by
Servicer, Bank and Bank Client during which maintenance or other activities are to be
performed and the time actually used, such time not to exceed [***] per calendar
[***]. Servicer shall provide Bank not less than [***] prior written
notice of any requests for changes to its Scheduled Maintenance Window. Extensions to
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*** |
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Confidential material redacted and filed separately with the Commission |
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a Scheduled Maintenance Window, and any rescheduled Maintenance Window for which Bank has
not provided its written consent, shall be deemed Unexcused Downtime. |
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Servicer Services means Services as defined in Schedule 3-B (Description of
Services) to the Services Agreement. |
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Service Levels are expected results defined in each Service Level section of
Exhibit A to this SLA. |
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Service Level Agreement or SLA has the meaning given in Section 1.1. |
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Service Level Credit or SLC means the monetary credit that a Party will
pay the other Party if the former fails to meet a Service Level, as set forth herein. |
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Service Level Failure has the meaning given in Section 6.1. |
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Services Agreement means the Card Program Services Agreement dated October 27,
2006 by and between Bank and Servicer, as amended from time to time. |
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Severity Level means, with respect to an incident, the highest-priority level that
is applicable based on the classifications contained in this SLA, as reasonably determined
by Bank in accordance with the descriptions set forth in the chart made part of Section 5.2. |
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Span of Control means any equipment, software, system, network or other
infrastructure and those areas of functionality and availability with respect to, or
utilized to provide, the Services or other services, as applicable, that are under the
control of a Party, its subcontractors or agents. |
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Term has the meaning given it in Schedule 3-A (Description of Wal-Mart Visa Gift
Card Program) to the Services Agreement. |
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Time of Problem Identification means the earlier of (i) the time Servicer detects
a problem or incident, and (ii) the time Servicer is notified of the problem or incident. |
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Unexcused Downtime, unless otherwise defined herein, means the total number of
minutes any Servicer System component or any Service is not Available for Use during a
Billing Period, excluding Excused Downtime. |
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3. |
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Service Level Methodology |
3.1 Excused Downtime.
Service Level Failures shall not be deemed to occur during Excused Downtime.
3.2 Measurement and Reporting.
Except as otherwise specified in this SLA or agreed in writing by the Parties, each Party
shall accurately measure and report on its performance against the applicable Service Levels on a
calendar-month basis. Unless otherwise specified for a particular Service Level, the Servicer
Services and each Partys performance against the Service Levels are to be monitored by the Party
providing such services [***] per [***], [***] per
[***] during the Term, excluding, however, any Excused Downtime. Unless otherwise
specified, each Party will be responsible to collect measurement data and execute the data
collection plan for completing the Monthly SLA Report, as discussed below, for Service Level
performance. Each day, where applicable, each Party will record all applicable Service Levels and
shall, for the calendar month, determine the monthly service level. The total number of Service
Level Failures during the specified measurement period will be documented in the Monthly SLA Report
for that measurement period.
All activities required for monitoring, measuring and reporting a Partys performance
against the Service Levels shall be performed at no additional charge to the other Party.
Not later than the 10th Business Day of each calendar month, each Party shall provide to the
other a detailed report, in form and with a level of detail reasonably satisfactory to the other
Party, summarizing its performance of the Servicer Services against the Service Levels during the
previous calendar month (the Monthly SLA Report). Such report shall include, for each Service
Level Failure, (a) a description of the cause(s) of such failure, (b) the remedial efforts (if any)
undertaken by the Party to correct the failure, and (c) the preventive measures (if any) taken, or
currently being taken, by such Party so that the failure does not recur.
Each Party shall provide all reports described in this Article 3 and elsewhere in this SLA in
electronic format.
3.3 Measurement Tools. Each Party shall maintain in place and utilize the necessary
measurement and monitoring tools and procedures required to measure and report its performance
against the applicable Service Levels. Measurement and monitoring shall permit reporting at a
level of detail reasonably sufficient to verify compliance with the Service Levels. Each party
shall provide the other with information and access to such tools and procedures, as well as any
resulting reporting data including, without limitation, raw reporting data, reporting logs and log
files, upon request for purposes of verifying such partys compliance with the terms of this SLA.
4. Communication and Escalation Requirements
Upon becoming aware of any actual or pending Service Level Failure, each Party shall promptly
contact the other as directed by the escalation policies and procedures set forth in the attached
Exhibit B or as otherwise mutually agreed by the parties in writing. Such contacting Party
shall provide the other Party all pertinent information available to it at such time concerning the
Service Level Failure. Such information may include (a) nature and scope of the problem, (b) actual
or suspected cause(s) of the problem, (c) expected or possible effects of the problem on the
Servicer Services, Servicer, Bank, and the Bank Client, (d) the proposed Severity Level assigned to
the problem, (e) actions being taken by such Party to resolve the problem and return the Servicer
Services to their normal operational status, (f) actions being taken by Servicer or Bank, as
applicable, to eliminate any adverse effects from occurrence of the problem (including any
productions delays, lost or corrupted data, failures to process transactions, etc.),
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*** |
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Confidential material redacted and filed separately with the Commission |
(g) contact information concerning the individual having responsibility for liaising with the other
Party in connection with the problem, and (h) such additional information concerning the above as
is reasonably requested by the other Party.
5. Issue and Problem Resolution, Classification, Response and Notification
5.1 Issue and Problem Resolution. Following any Service Level Failure, the applicable
Party responsible therefore shall restore normal provision and operation of the affected service
consistent with the Services Agreement, including, without limitation, Schedule 3-B and this SLA
and will inform the other Party of the strategy for resolution, including patches, workarounds,
etc. Each Party will also advise the other of any reasonably foreseeable degradation or
interruption in service that may result from the incident or problem, or in connection with the
resolution process. The Parties will use commercially reasonable efforts to minimize the impact on
the Parties, Bank Client and Cardholders. The Party responsible for the Service Level Failure will
also bear any additional servicing costs while the problem or incident is being addressed, unless
the other Party agrees to bear some of the cost, and such responsible Party will bear all costs
associated with the resolution of any issue attributed to it.
Problem ticket time frames will be recorded and tracked in the current tracking support system
maintained by the responsible Party.
5.2 Problem Severity Level Classifications/Communication. For purposes of this SLA,
including without limitation, the Service Levels set forth in Exhibit A to this SLA, the
following chart sets forth the Severity Level classifications for problems and event tickets:
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Subsequent |
Severity |
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First Status |
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Status |
Level |
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Description |
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Examples |
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Update |
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Updates |
[***]
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Severe impact
on productivity;
Severe
corruption of data;
Requires
immediate change
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Bank On-Line tools unavailable.
Systemic error
resulting in balances being
incorrect for Cardholders;
Significantly reduced
response time.
Transactions and other
critical functions unavailable
including, without limitation,
the Authorization System and
those portions of the Servicer
System affecting Card loads,
IVR, customer service, Card
applications, Card activation.
Problems that cause or
are reasonably foreseeable or
likely to cause significant
loss of revenue or incurrence
of significant expense to a
Party.
In each case, for which
no known bypass or work-around
is available and can be readily
implemented.
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Within
[***]
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No later than
[***] |
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*** |
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Confidential material redacted and filed separately with the Commission |
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Subsequent |
Severity |
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First Status |
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Status |
Level |
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Description |
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Examples |
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Update |
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Updates |
[***]
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Significant
impact on Bank
productivity
Issue
directly affects
Cardholders
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Non-critical Transactions
unavailable
Moderately
reduced response time
Incorrect interface
Severe Bank or
Cardholder notice issues
Calculation issues with
critical functions
Cardholder web-sites
unavailable
Likely to have a serious impact
on an essential or important
component, transaction,
process, or service relating to
Bank or Bank Client business or
operations, or Cardholders.
In each case, for which no
known bypass or work-around is
available and can be readily
implemented.
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Within
[***]
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[***] |
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[***]
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Significantly
reduces Servicer
System
effectiveness
Required for next
major processing
(such as
month/quarter end)
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Less severe Bank or Cardholder
notice issues.
Calculation issues with
non-critical functions.
Report sorting issues.
Report content issues.
Screen navigation or formatting
issues (screen still usable).
Impairs a non-critical
component, process, or service
relating to Banks or Bank
Clients business or
operations, or for Cardholders
for which a known bypass or
workaround is available and can
be readily implemented.
Causes or is reasonably
foreseeable or likely to cause
one or more security issues but
does not put Bank Data at risk
of being compromised.
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Within
[***]
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As [***] |
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*** |
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Confidential material redacted and filed separately with the Commission |
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Subsequent |
Severity |
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First Status |
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Status |
Level |
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Description |
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Examples |
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Update |
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Updates |
[***]
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Work-around is
available
Several methods to
resolve issue
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Issues for non-critical
functions isolated to a very
few Cards.
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Within
[***]
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As [***] |
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Cosmetic issues with reports or screens. |
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Issues where a simple work-around is
available. |
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That permits Cardholders to use Banks
products and services with only minor
loss or degradation of functionality. |
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That is low impact and is not continual
or repeated. |
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For which a known bypass or workaround
is available and can be readily
implemented. |
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5.3 Multiple Tickets Having the Same Severity Classification. In the event there
are multiple incident tickets relating to problems having the same severity classifications, the
Parties will work together to determine the priority of incident resolution efforts in connection
with the relevant incidents.
6. Service Level Credit Methodology
6.1 Service Level Failures. In each instance of a failure by a Party to achieve a
Service Level (a Service Level Failure), such failing Party shall: (i) investigate and report to
the other Party on the root cause(s) of the failure, (ii) advise the other Party, as and to the
extent requested, of the status of remedial efforts being undertaken with respect to the failure;
(iii) notify the other Party of the steps which the failing Party believes should be taken to
correct the failure; (iv) promptly take the necessary steps and resume meeting the Service Level;
(v) take appropriate preventive measures so that such failure does not recur; and (vi) ensure that
the specific Service Level Failure is accurately recorded in the applicable report.
6.2 Termination for Repeated Individual Critical Service Level Failures. Either Party
shall have the right to terminate the Program in the event that, at any time after the Effective
Date, Servicer fails to achieve the Default Percentage with respect to the same Service Level
during any [***] calendar [***] or during any [***] calendar
[***] during any rolling [***] calendar [***] period during the
Term (each a Repeated SLA Failure), excluding any calendar [***] for which a
grace period applies. Notwithstanding the foregoing, this provision shall not apply to
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*** |
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Confidential material redacted and filed separately with the Commission |
Repeated SLA Failures with respect to Non-Termination Right Service Levels, if indicated as
such on Exhibit A.
EXHIBIT A TO SCHEDULE 3-C
Service Levels for Which Servicer is Responsible:
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Service Level |
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Definition |
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Defect Definition |
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Calculation |
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Target % |
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Default % |
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Comments |
1. Authorization
Availability
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Percentage of
Availability of the
Authorization
System
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Any full minute
that the
Authorization
System is not
available for use
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Total minutes Available for
Use divided by total
minutes in the calendar
month minus Excused
Downtime
|
|
[***]%
|
|
[***]%
|
|
[***] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
2. Activation
Response
|
|
Percentage of
Activation
Responses sent to
Bank in 20 seconds
or less after
receipt of an
Activation Request
|
|
An Activation
Response sent to
Bank more than 20
seconds after
receipt of an
Activation Request
|
|
Number of Activation
Responses sent to Bank in
20 seconds or less after
receipt of an Activation
Request divided by the
total number of Activation
Requests
|
|
[***]%
|
|
[***]%
|
|
[***] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
3. IVR Availability
|
|
Percentage of
Availability of the
Bank IVR
|
|
Any full minute
that the Bank IVR
is not Available for Use
|
|
Total minutes Available for
Use divided by total
minutes in the
calendar month minus Excused
Downtime.
|
|
[***]%
|
|
[***]%
|
|
[***] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
4. Call Response
Timeliness
|
|
Percentage of calls
answered by a live
representative in
120 seconds
|
|
Calls answered by a
live representative
after more than 120
seconds of holding
|
|
Number of calls answered in
120 seconds or less divided
by the total
number of calls offered
|
|
[***]%
|
|
[***]%
|
|
[***] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
5. Call Abandonment
|
|
Percentage of calls
abandoned while
waiting for a live
customer service
representative
|
|
Any call that is
terminated while
waiting for a
customer service
representative
|
|
Total calls abandoned while
waiting for a live
representative divided by
the total calls offered
|
|
[***]%
|
|
[***]%
|
|
[***] |
|
|
|
*** |
|
Confidential material redacted and filed separately with the Commission |
i
|
|
|
|
|
|
|
|
|
|
|
|
|
Service Level |
|
Definition |
|
Defect Definition |
|
Calculation |
|
Target % |
|
Default % |
|
Comments |
6. Call
Quality
|
|
Percent of calls
meeting mutually
(by Bank and Green
Dot) agreed upon
quality standard
for an acceptable
call, per mutually
agreed call quality
review form
|
|
Call that does not
meet the mutually
agreed upon call
quality standard
|
|
Number of calls
meeting the
mutually agreed
upon call standard
for acceptable
call, per mutually
agreed (by Bank and
Green Dot) quality
review form,
divided by the
total number of
calls sampled
|
|
[***]%
|
|
[***]%
|
|
[***] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
7. Customer
Website Access
|
|
Percentage of
Available Use time
for
www.walmartgift.com
|
|
Any one full minute
that any of the
listed web-sites is
not Available for
Use
|
|
Total minutes
Available for Use
of all listed
web-sites divided
by (total
minutes during the
measurement period
minus Excused
Downtime)
times the number of
listed web-sites
|
|
[***]%
|
|
[***]%
|
|
[***] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
8. Gift Card Fee
Accuracy
|
|
The percentage of
accurate assessment
of all Gift Card
Fees
|
|
Any inaccurate
assessment of Gift
Card Fees
|
|
Statistically valid
sample of Number of
Gift Card Fees
accurately assessed
divided by the
total number of
Gift Card Fees
sampled
|
|
[***]%
|
|
[***]%
|
|
[***] |
N.B.: IVR Availability, Call Response Timeliness, Call Abandonment and Customer Website Access
SLAs [***] in [***] or [***] due to Banks failure to transmit
transaction data from Bank Client to Servicer or from Servicer to Bank Client in a timely or
accurate manner. Servicer [***] required by receipts issued by Wal-Mart [***] as
set forth in Wal-Mart Visa Gift Card Program Agreement, as the same may be amended from time to
time.
Within [***] after delivery to Servicer of a Wal-Mart sales transaction report (a
Sales Transaction Report), Servicer shall notify Bank of any errors in any Sales
Transaction Report and any adjustments to amounts paid pursuant to such Sales Transaction
Report as a result of such error, and shall provide sufficient documentation to support its
findings. Notwithstanding anything to the contrary in this
|
|
|
*** |
|
Confidential material redacted and filed separately with the Commission |
ii
agreement, Servicer shall be liable to Bank for any failure to identify any error in a Sales
Transaction Report or any adjustment to amounts paid pursuant thereto within the
[***] period.
|
|
|
*** |
|
Confidential material redacted and filed separately with the Commission |
iii
EXHIBIT B TO SCHEDULE 3-C
Escalation Policies and Procedures
iv
SCHEDULE 3-D
SERVICING FEES
1. Right to Program Revenues. Bank shall be entitled to (i) all fees payable
by and actually collected from Cardholders under the terms of the Cardholder Agreement, and (ii)
all interchange income and other similar amounts payable under the Network Rules to the issuer of
the Cards, and any amounts payable to Bank in an arrangement with the Network regarding interchange
amounts (collectively, Interchange Income) (Interchange Income does not include any
Network Incentive Payment (as defined in Section 2)). For clarity, Bank shall be entitled to all
fees charged to Cardholders upon issuance and activation of the Cards at Wal-Mart locations. All
fees and income described in this Section 1 shall hereinafter be referred to as the Program
Revenue.
2. Network Incentive Payments; Other Network Payments.
(a) The Parties acknowledge that Bank has entered into an agreement with Visa (the
Visa Agreement) under which Visa has agreed to pay Bank up to $[***]
over [***] for launch and merchandising support provided that conditions related
to in- store placement of Gift Cards are satisfied, and an amount equal to [***]
basis points multiplied by the total dollar volume of purchases made with Gift Cards for
ongoing marketing support for Banks use of Visa as the Network in the Wal-Mart Visa Gift
Card Program (the Network Incentive Payments). Bank agrees to credit the program
marketing fund established for the Wal-Mart Visa Gift Card Program in the amount of the
Network Incentive Payments actually received. Program marketing fund amounts will be paid
as agreed by Bank and Wal-Mart to support the Wal-Mart Visa Gift Card Program.
(b) The Parties also acknowledge that, pursuant to the Visa Agreement, Visa has agreed to
pay Bank an amount equal to [***] and [***] basis points multiplied by the total
dollar volume of purchases made with Gift Cards for as long as Visa is the exclusive open
loop Network in connection with the Wal-Mart Visa Gift Card Program (the Exclusivity
Payments). The Parties agree to [***] received by Bank; provided,
however, that Bank shall be entitled to determine whether Visa will be the exclusive
open loop Network. If a Party shall receive any payment from a Network other than an a
Network Incentive Payment or an Exclusivity Payment in connection with the Wal-Mart Visa
Gift Card Program, it shall notify the other Party in writing and the [***] as
the Parties shall agree in writing.
3. Servicing Fee. Bank shall pay a Servicing Fee to Servicer in the amount of
the Base Servicing Fee determined under Section 4 in accordance with the provisions of Section 5.
4. Amount of Base Servicing Fee.
|
|
|
*** |
|
Confidential material redacted and filed separately with the Commission |
(a) The Base Servicing Fee payable by Bank shall be based on the Bank Fees as set forth in
Section VII of Schedule 3-A (Description of Program) adopted by the Parties for the Wal-Mart
Visa Gift Card Program and, unless otherwise agreed upon by the Parties in writing, shall be
equal to the following amounts actually collected from the Cardholders and Networks: (i)
[***] percent ([***]%) of the Issuance Fees imposed by the Bank, plus
(ii) [***] percent ([***]%) of all Bank Fees other than the Issuance
Fees, plus (iii) all Interchange Income earned on Cards, except for [***] basis
points ([***]) on all signature-based transactions; provided, that
Interchange Income earned by Bank shall be subject to audit by Servicer.
(b) However, if the Monthly Maintenance Fee described in Schedule 3-A is prohibited by law
in any state in which the Wal-Mart Visa Gift Card is offered, Bank shall pay Servicer an
additional [***] percent ([***]%) of the Bank Fees (including Issuance
Fees) collected from residents of such state on those gift cards that are issued after the
Monthly Maintenance Fee ceases to be collected.
(c) In addition to Section 4(b), if, at any time, the number of states that have prohibited
collection of the Monthly Maintenance Fee represents more than [***]% of Wal-
Mart stores participating in the Wal-Mart Visa Gift Card Program at such time, the Bank
shall pay Servicer an amount equal [***] percent ([***]%) of the Bank
Fees (including Issuance Fees) collected from residents of such states with respect to those
gift cards (i) that were issued prior the date on which the Monthly Maintenance Fee ceases
to be collected and (ii) from which not more than [***] of Monthly Maintenance
Fees have been collected.
5. Payment of Base Servicing Fee. Servicer shall provide Bank with a monthly statement
no later than [***] after the end of such calendar month showing the calculation of
the Base Servicing Fee payable by Bank for each calendar month during the term of the Wal-Mart
Visa Gift Card Program. Bank shall pay such Base Servicing Fee no later than [***]
after receipt of such statement.
6. Bank Assumed Expenses. Servicer shall provide Bank with a monthly statement showing any
Bank Assumed Expenses payable by Bank for each calendar month during the term of the Wal-Mart Visa
Gift Card Program no later than [***] after the end of such calendar month. Bank shall
pay the amount of such invoice on terms of net [***]. Bank Assumed Expenses are as
follows: (1) all costs that result from the fraud, gross negligence or willful misconduct of
Wal-Mart or its employees that is facilitated by information or a device obtained by an employee in
connection with his or her employment, and (2) costs and expenses associated with the
[***].
7. Pass Through of Wal-Mart Payments.
(a) [***] shall promptly forward all amounts paid by Wal-Mart in respect of the
Wal- Mart Visa Gift Card Program Agreement for (i) [***], (ii) [***]
or (iii) [***].
|
|
|
*** |
|
Confidential material redacted and filed separately with the Commission |
(b) If, pursuant to the applicable agreements between Wal-Mart and Bank, Wal-Mart pays any
amounts to Bank which serve as a reimbursement of costs incurred in connection with the
Wal-Mart Visa Gift Card Program, or indemnity for losses suffered by Bank, the Parties agree
to allocate such amounts between themselves on the basis of the respective costs or losses
incurred by the Parties.
SCHEDULE 3-E
REPORTING PACKAGE
Reports
|
|
|
|
|
Authorization Details
|
|
Late
|
|
(12 pm CST) |
Balance Inquiries on Gift Cards not activated
|
|
Late
|
|
(12 pm CST) |
API Declines/Approvals
|
|
On-Time |
|
|
Merchant Credits
|
|
Late
|
|
(12 pm CST) |
Sales Invoices
|
|
On-Time |
|
|
Monthly Cardholder Refund Reimb. Invoice
|
|
On-Time |
|
|
Monthly Settlement/Total Fees
|
|
On-Time |
|
|
Monthly Interchange Settlement
|
|
On-Time |
|
|
Reconciliation/Activity File
|
|
On-Time |
|
|
|
|
|
|
|
Daily Marketing Report Detail
(Sales)
|
|
Late
|
|
(7 am CST) |
Daily Marketing Report Detail
(Purchased Card Usage)
|
|
|
|
(12 pm CST) |
Weekly Top 500 Merchants
|
|
Late
|
|
(12 pm CST) |
Monthly Marketing Report Detail
|
|
Late
|
|
(12 pm CST) |
|
|
|
|
|
Compliance Reports
|
|
Late
|
|
Kristina Lockwood and Josh Kellam
have discussed and agreed on timing |
THIRD AMENDMENT TO CARD PROGRAM SERVICES AGREEMENT
This Third Amendment to Card Program Services Agreement (Third Amendment), dated
as of February___, 2008, is made by and between GE Money Bank, a federal savings bank
(Bank), and Green Dot Corporation, a Delaware corporation (Servicer),
and hereby amends that certain Card Program Services Agreement, dated as of October 27, 2006, by
and between Bank and Servicer (the Original Services Agreement) as amended by that
certain Amendment to Card Program Services Agreement for the Meijer program, dated as of July 13,
2007 (First Amendment) and as further amended by that certain Second Amendment to Card
Program Services Agreement for the Wal-Mart gift card program, dated as of October 31, 2007 (the
Second Amendment). Capitalized terms used but not defined herein shall have the same
meaning ascribed to them in the Original Services Agreement. Bank and Servicer may be collectively
referenced hereinafter as the Parties.
WITNESSETH:
Whereas, Bank and Servicer are parties to the Original Services Agreement pursuant to which
Servicer provides Bank certain services in connection with an initial prepaid card Program offered
by Bank; and
Whereas, the Original Services Agreement as amended by the First Amendment and the Second Amendment
(as so amended, the Services Agreement) contemplates that the Parties might amend and
supplement the Services Agreement to reflect Servicers agreement to also provide services in
connection with additional features to prepaid card Programs; and
Whereas, Bank and Servicer desire to amend and supplement the Services Agreement to add an
additional feature to the Wal-Mart Program.
Now, Therefore, for good and valuable consideration, the receipt and sufficiency of which is hereby
acknowledged by each of the Parties, Bank and Servicer agree as follows:
I. |
|
|
Addition of Bill Payment Feature to Wal-Mart Program. |
|
A. |
|
Bank has contracted with CheckFree Services Corp. (CheckFree) to assist Bank
in offering a bill payment service (the Bill Payment Service) to Cardholders
whereby Cardholders in the Wal-Mart Program may access a website hosted by CheckFree to
receive bills electronically, and use their Prepaid Cards to pay bills electronically
and/or to pay bills or persons through the Bill Payment Service. |
|
|
B. |
|
Servicer shall make the necessary modifications to the Cardholder website to allow
Cardholders to (i) enroll in the Bill Payment Service and (ii) access the CheckFree
website bill payment application (after entry of a password and authentication by
Servicer) and use the Bill Payment Service. Servicer shall receive requests to authorize
the use of Prepaid Cards in Bill Payment Service transactions from CheckFree in a mutually
agreeable manner, and shall approve or decline such requests in accordance with standards
used for other Prepaid Card transactions. Servicer shall further provide (i) |
|
|
|
first tier customer support to Cardholders with respect to Bill Payment Service
transactions, which support shall include answering Cardholder questions regarding
payment authorizations and declines, fees or credits for payment returns; and (ii) second
tier customer support for the Bill Payment Service, which shall include obtaining
information about such Service from CheckFree and providing it to the Cardholders;
provided, however, that CheckFree shall be responsible for providing an application to
Servicer to enable Servicer to research questions regarding payment processing and
disputes in connection with such second tier customer support. CheckFree shall also be
responsible, as part of such second tier customer support, for providing support with
respect to any Cardholder question or dispute that requires contact with a payee.
Servicer shall not be responsible for any failure of CheckFree to provide such
application or research support in connection with second tier customer support. |
|
|
C. |
|
Bank shall, at all times when the Bill Payment Service is offered to Cardholders,
maintain a contract with CheckFree. Servicer shall not be responsible for any obligation
of Bank within such contract that are in addition to the obligations of Servicer under the
express terms of the Servicing Agreement if Bank does not advise Servicer in advance. Bank
shall advise Servicer in a reasonable time period of any changes to such contract that may
have an effect on Servicer or its operations. |
|
|
D. |
|
Bank and Servicer shall settle transactions with CheckFree as described in Appendix
1 to this Third Amendment. |
|
|
E. |
|
To the extent that Bank and Wal-Mart agree to forbearance of certain Service Levels as a
result of the Bill Payment Service, such forbearance shall apply to the corresponding
service levels between Bank and Servicer as described in Schedule 1-C. |
II. |
|
|
Amendment of Wal-Mart Program Schedules. |
|
A. |
|
Schedule 1-A. Schedule 1-A of the Services Agreement is hereby amended to add
the following item to Section 6: |
|
|
|
|
(y) Online Bill Payment Fee: $0.88 |
|
|
B. |
|
Schedule 1-B. Schedule 1-B of the Services Agreement is hereby amended to add
the following to Section 4: |
|
|
|
|
4.4 Bill Payment Authorization |
4.4.1 Servicer shall, together with the bill payment service provider, maintain an API
(or other applicable communications protocol) mutually acceptable to Servicer and the bill
payment service provider that each of Servicer and the bill payment service provider may use
for processing and authorization of bill payments
|
|
|
and bill payment service customer enrollments. |
|
|
C. |
|
Schedule 1-D. Schedule 1-D of the Services Agreement is hereby amended to add
the following to Section 5: |
|
|
|
|
(x) $[***] of Online Bill Payment Fees received. |
|
|
D. |
|
Schedule 1-D. Bank agrees to (a) use reasonable efforts to recover amounts owing
from CheckFree to Bank under Banks agreement with CheckFree with respect to losses for
which Servicer is liable to Bank under the Services Agreement (if any) and to forward the
same to Servicer, or (b) otherwise provide Servicer reasonable assistance in collecting
such amounts from CheckFree. |
|
|
E. |
|
Schedule 1-E. Schedule 1-E of the Services Agreement is hereby amended to add
the following: |
|
|
|
|
Bill Payment Report
Detail On-Time |
|
A. |
|
Continuation. Except as expressly amended or supplemented hereby, the terms and
conditions of the Services Agreement shall remain in full force and effect. |
|
|
B. |
|
Inconsistency. In the event of any inconsistency between the terms of this Third
Amendment and the Services Agreement, the terms of this Third Amendment shall control. |
|
|
C. |
|
Counterparts. This Third Amendment may be executed simultaneously in any number
of counterparts, each of which shall be deemed an original but all of which together
constitute one and the same agreement. |
|
|
|
*** |
|
Confidential material redacted and filed separately with the Commission |
IN WITNESS WHEREOF, the Parties have executed this Third Amendment by their duly authorized
representatives as of the date and year first above written.
|
|
|
|
|
|
|
|
|
GE MONEY BANK |
|
GREEN DOT CORPORATION |
|
|
|
|
|
|
|
|
|
|
|
By:
|
|
/s/ Margaret M. Keane |
|
By: |
|
/s/ Mark Troughton |
|
|
|
|
|
|
|
|
|
|
|
|
|
Name: Margaret M. Keane |
|
|
|
Name: Mark Troughton |
|
|
|
|
Title: SVP, GEMB |
|
|
|
Title: President, Cards & Network |
|
|
Appendix 1
Bill Payment Service Settlement
1. CheckFree shall, on each business day, via ACH debit, collect from Servicer an amount equal
to the value of all payments made by Cardholders pursuant to the Bill Payment Service.
CheckFree will send reporting to Servicer via a settlement file which includes the total bill
payment amount, total number of transactions for that day and all details associated with each
individual transaction. Servicer shall offset any amounts debited by CheckFree
against. any funds due to Bank pursuant to Section 4.12 and Schedule 1-F of the
Services Agreement.
2. For purposes of determining compensation payable between the parties from Bill Payment
Service Fees, CheckFrees system shall be the system of record for determining transaction
counts with any variances corrected via a mutually agreed to process by all parties.
3. On the [***] of each month (or the next Business Day if such day is
not a Business Day), Bank shall total all Bill Payment Service Fees deducted from the
applicable Cards from the prior month and remit to Servicer all Bill Payment Service Fees
collected less [***] ($[***]) per Bill Payment
Service transaction.
4. On the [***]of each month (or the next Business Day if such day is not
a Business Day), Servicer shall send to CheckFree a wire for its portion of Bill Payment
Service Fees related to the Bill Payment Services for the prior month ($[***]
per transaction) and will include the total count of transactions for this amount.
5. Servicer shall have no responsibility for calculating any commissions earned by Wal-Mart
pursuant to the use of the Bill Payment Service by Cardholders, or for remitting any such
commissions to Wal-Mart.
|
|
|
*** |
|
Confidential material redacted and filed separately with the Commission |
FOURTH AMENDMENT TO CARD PROGRAM SERVICES AGREEMENT
This Fourth Amendment to Card Program Services Agreement and Amendment to Network Membership
Agreement (Fourth Amendment) is made by and between GE Money Bank, a federal savings bank
(Bank), and Green Dot Corporation, a Delaware corporation (Green Dot or
Servicer) as of November 1, 2008 (the Fourth Amendment Effective Date), and
hereby amends that certain Card Program Services Agreement, dated as of October 27, 2006, by and
between Bank and Servicer (the Original Services Agreement) as amended by that certain
Amendment to Card Program Services Agreement, dated as of July 13, 2007 (First
Amendment), as further amended by that certain Second Amendment to Card Program Services
Agreement, dated as of October 31, 2007 (the Second Amendment), and as further amended by
that certain Third Amendment to Card Program Services Agreement, dated as of February 2008.
Capitalized terms used but not defined herein shall have the same meaning ascribed to them in the
Amended Services Agreement (as defined below). Bank and Servicer may be collectively referenced
herein as the Parties.
WITNESSETH:
WHEREAS, Bank and Servicer are parties to the Original Services Agreement pursuant to which
Servicer provides Bank certain services in connection with an initial prepaid card Program
offered by Bank; and
WHEREAS, the Original Services Agreement, including Schedules 1-A through 1-F, as amended by
the First Amendment, Second Amendment and the Third Amendment (as so amended, the
Amended Services Agreement) contemplates that Servicer will provide certain
Services to Bank, including in connection with the Wal-Mart Program; and
WHEREAS, Green Dot operates a Network and permits Banks prepaid cardholders to load value
onto Cards;
WHEREAS, Bank, Green Dot and Wal-Mart have entered into that certain Second Amendment to
Prepaid Card Program Agreement dated October 30, 2008 (the Wal-Mart Program Amendment),
and
WHEREAS, Bank and Green Dot desire to amend the Amended Services Agreement as a result of
modifications to the Wal-Mart Program that are set forth in the Wal-Mart Program Amendment
and to address certain other matters,
NOW, THEREFORE, in consideration of the following terms and conditions, and for good and
valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the
Parties hereby agree as follows:
1. |
|
Amendments to the Amended Services Agreement. |
|
(1) |
|
The Parties agree that they shall modify Section 13.5 of the
Amended Services Agreement, including Section 13.5(viii) of the Amended
Services
|
|
|
|
Agreement to the extent the corresponding provisions of the Wal-Mart Program
Agreement are modified or deleted, as soon as practicable after Bank, Green
Dot and Wal-Mart have agreed to a schedule to the Wal-Mart Program Amendment
containing additional data privacy and security requirements of Retailer.
Such modification may be effected by a letter agreement between Bank and
Servicer. |
|
|
(2) |
|
Section 13.5 of the Amended Services Agreement is hereby
amended by adding the following paragraph (vii), (viii) and (ix): |
|
|
|
|
(vii) Servicer shall, at all times during the Term of this
Agreement, comply with Payment Card Industry Data Security
Standards (PCI). Servicer shall not less than annually certify in
writing to Bank that it is in compliance with PCI, and shall
provide to Bank such additional information regarding its
compliance as Bank may reasonably request from time to time. |
|
|
|
|
(viii) Servicer will provide Banks legal department and Banks
information security group with copies of its data privacy and
security policies as they relate to a Program or Program Consumer
Information at the request of Banks legal department. Servicer
shall protect Program Consumer Information in a commercially
reasonable manner, and shall provide a level of security that is at
least as protective as the level of security that Servicer applies
to its own Confidential Information. No electronic transmissions of
Program Consumer Information may occur other than through a secure
line or in encrypted form. Except for backup of Program Consumer
Information that Servicer moves to a secondary disaster recovery
site and/or an offsite storage facility, and the sharing of
information with merchants in support of payment research, any
physical removal of Program Consumer Information, irrespective of
whether in electronic or hard-copy form, should be processed
according to appropriate administrative, technical and physical
security measures. |
|
|
|
|
(ix) Bank and Servicer agree that Servicers PCI training shall
satisfy the requirement in Section 8.4(k)(i) of the Wal-Mart
Program Agreement that Green Dot maintain training programs to
ensure that its employees and any others acting on its behalf are
aware of and adhere to Banks information security program
applicable to Program Consumer Information. |
|
|
(3) |
|
Section 19 of the Amended Services Agreement is hereby amended
by adding the following definitions: |
Bank Client Consumer Information means a Cardholders
name, address, telephone number and e-mail address, and any unique
number assigned to the Card or the Cardholder.
Program Consumer Information means all information (i)
provided to Bank by Cardholders or by third parties (other than the
Bank Client whose marks or logos appear on Cardholders Card) in
connection with the activation or servicing of a Card, (ii) that
Bank receives in its capacity as the issuer and/or processor of
Cards, (iii) Bank Client Consumer Information, and (iv) all
information derived from (i), (ii) and / or (iii), to the extent
that Servicer possesses such information.
B. |
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Escheatment. Section 7 of the Amended Services Agreement is hereby amended by
adding the following Section 7.5: |
7.5 Escheatment.
(a) Servicer shall provide all services, including the payment of funds
to applicable government agencies, delivery of notices to
Cardholders and filing of necessary forms, in connection with all
escheatment obligations in connection with each Program, including the
escheatment of Cardholder balances, unactivated Cards and uncashed refund
checks (each, an Escheatable Obligations), in the applicable
jurisdiction under a Program in compliance with applicable law.
(b) Servicer shall establish and maintain a database in connection
with the escheatment services that, among other things, identifies
each Escheatable Obligation, the Program to which such Escheatable
Obligation relates. the amount of each Escheatable Obligation, the
jurisdiction and government agency to which the funds will be paid, and the
date such funds are payable to the applicable government agency (the
Escheatment Database) in accordance with procedures mutually
agreed upon by the parties in writing from time to time (the
Escheatment Procedures).
(c) On Monday of each week (or, if Monday is not a Business Day, on
the next Business Day), Servicer shall deliver to Bank a report in a
form and substance mutually agreed upon by the parties in writing from time
to time (the Weekly Escheatment Report). Each Weekly Escheatment
Report shall set forth the total amount of Escheatable Obligations paid by
Servicer (the Escheatment Amount) since the Fourth Amendment
Effective Date (for the first report) or the date of the last Weekly
Escheatment Report (for each report thereafter). Bank shall pay to
Servicers the Escheatment Amount set forth in the Weekly Escheatment
report the next Business Day after receiving such Weekly Escheatment
Report. The Bank will pay to Servicer the Escheatment Amount with
respect to a particular Program by including such Escheatment Amount
in the daily settlement between Bank and Servicer for such Program. The
parties may mutually agree in writing for Servicer to provide the Weekly
Escheatment Reports on a more frequent basis. Notwithstanding anything to
the contrary in this Section 7.5(c), Green Dot shall be responsible for
making all required payments set forth in this Section 7.5 in a timely
manner in accordance with applicable law.
(d) Within ten (10) Business Days after the end of each calendar month,
Servicer shall deliver to Bank a report in a form and substance mutually
agreed upon by the parties in writing from time to time (the Monthly
Escheatment Report) that sets forth cumulative escheatment activity
for the immediately preceding month.
(e) Within ten (10) Business Days after each June 1 and December 1,
Servicer shall deliver to Bank a report in a form and substance mutually
agreed upon by the parties in writing from time to time (the
Semi-Annual Escheatment Report). Each Semi-Annual Escheatment
Report shall identify each Escheatable Obligation that Servicer has added
to the Escheatment Database since the Fourth Amendment Effective Date (for
the June 1, 2009 report) or the date of the last Semi-Annual Escheatment
Report (for each report thereafter). Bank shall pay Servicer a one-time fee
of $[***] for each Escheatable Obligation added to
the Escheatment Database by Servicer in accordance with the Escheatment
Procedures (the Escheatable Obligation Fee). Each Semi-Annual
Escheatment Report shall set forth the amount of Escheatable Obligation
Fees payable by Bank to Servicer. Bank shall pay such amount in accordance
with Section 5.3.
(f) In addition to amounts payable under Section 7.5(e), Bank shall pay
Servicer a $[***] fee for each calendar quarter that
Service provides the escheatment services (the Quarterly Escheatment
Fee). Servicer shall invoice Bank for each Quarterly Escheatment Fee.
Servicer shall deliver such invoices not more than ten (10) Business Days
after the end of each calendar quarter, and Bank shall pay such invoices in
accordance with Section 5.3.
II. Amendments to Schedule 1-A of the Amended Services Agreement. Schedule 1-A of the
Amended Services Agreement is hereby amended and restated in its entirety as set forth in
Exhibit A hereto.
III. Amendments to Schedule 1-B of the Amended Services Agreement. Schedule 1-B of the
Amended Services Agreement is hereby amended by adding the following Section 13.4:
13.4 PCI Data Security Standards. Servicer agrees that the Cardholder website
shall comply with the Payment Card Industry Data Security Standard, and that
Servicer is responsible for any payment card data in its possession or control.
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*** |
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Confidential material redacted and filed separately with the Commission |
IV. |
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Amendments to Schedule 1-C of the Amended Services Agreement. |
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A. Section I of Exhibit A of Schedule 1-C is hereby amended by adding the new Service
Levels attached hereto as Exhibit B (each such additional Service Level, a
Super Service Level). Exhibit B also shows the portion of each Super
Service Level attributable to Servicer (Servicers Default Level) and to Bank
(Banks Default Level). For clarity, Banks sole remedy with respect to a failure
by Servicer to meet such Super Service Levels (a Super Service Level Failure) are
described in Section 7 of Schedule 1-C. |
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B. Schedule 1-C of the Amendment Services Agreement is hereby amended by adding the
following new Section 2.2: |
The terms Banks Default Level, Servicers Default Level, Super Service
Level, and Super Service Level Failure shall have the meanings assigned to
such terms in the Fourth Amendment.
C. Schedule 1-C of the Amended Services Agreement is hereby amended by adding the following
new Section 7:
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7. Super Service Level Remedies |
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7.1 Super Service Level Failures. |
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(a) In each instance of a Super Service Level Failure, Servicer
shall: (i) investigate and report to Bank on the root cause(s) of
the failure, (ii) advise Bank, as and to the extent requested, of
the status of remedial efforts being undertaken with respect to the
failure; (iii) notify Bank of the steps which Servicer believes
should be taken to correct the failure; (iv) promptly take the
necessary steps and resume meeting the Super Service Level; (v) take
appropriate preventive measures so that such failure does not recur;
and (vi) ensure that the specific Super Service Level Failure is
accurately recorded in the applicable report. |
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(b) If Servicer determines that the root cause(s) of the failure may
be related to Bank or Bank systems, Bank shall: (i) investigate and
report to Servicer on the root cause(s) of the failure, (ii) advise
Servicer, as and to the extent requested, of the status of remedial
efforts being undertaken with respect to the failure; (iii) notify
Servicer of the steps which Bank believes should be taken to correct
the failure; (iv) promptly take the necessary steps and resume
meeting the Super Service Level; (v) take appropriate preventive
measures so that such failure does not recur; and (vi) ensure that
the specific Super Service Level Failure is accurately recorded in
the applicable report |
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7.2 Super SLA Credits. |
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(a) General. Servicer shall pay a penalty to Bank if: (i)
Servicer fails to meet the Servicers Default Level with respect to
any Super Service Level; and (ii) Bank is obligated to pay a penalty
to Wal-Mart under Section 9.4(b) of the Triparty Agreement because
of a Super Service Level Failure. |
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(b) Amount. The amount of the penalty payable by Servicer
to Bank under Section [***] shall be: (i)
$[***] for the [***] failure in any rolling
[***]; (ii) $[***] for the [***]
failure in any rolling [***]; and (iii) $[***]
for the [***] failure and each subsequent failure in any
rolling [***] to meet the applicable default level (each
such penalty, a Super SLA Penalty); provided, however that the
amount of such penalty shall be subject to reduction as provided in
Section 7.2(d). |
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(c) Multiple Failures. Due to the interdependency of the
Super Service Levels, [***] Super SLA Penalty shall be
payable with respect to performance in any [***], whether
Servicer fails to meet [***] of Servicers Default Levels
in that [***]. In addition, failure to meet
[***] of Servicers Default Levels in [***]
shall [***] for purposes or calculating the penalty for
any subsequent failure. |
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(d) Reduction in Penalty. If Servicer is required to pay a
penalty under Section 7.2(a), and Bank failed to meet Banks Default
Level, the amount of Servicers penalty determined under Section
7.2(b) shall be reduced by a percentage determined by dividing (i)
the percent by which Bank [***] (ii) the [***]
the percent by which [***] the percent that
[***]. |
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(e) Example. Bank is obligated to pay a penalty to Wal-Mart
under Section 9.4(b) of the Triparty Agreement because Bank and
Servicer failed to meet Super Service Level [***].
Servicer missed Servicers Default Level by [***]% and
Bank missed Banks Default Level by [***]%. The Super SLA
Penalty payable by Servicer would be reduced under Section 7.2(d) by
[***]% (i.e., [***]% divided by
[***]% minutes ([***]% plus
[***]%)). |
V. Amendments to Schedule 1-D of the Amended Services Agreement. Schedule 1-D of the
Amended Services Agreement is hereby amended and restated in its entirety as set forth in
Exhibit C hereto.
VI. Amendments to Schedule 1-E of the Amended Services Agreement. Schedule 1-E of the
Amended Services Agreement is amended by adding for following:
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*** |
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Confidential material redacted and filed separately with the Commission |
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The Parties shall reasonably cooperate to produce such other reports as Wal-Mart
reasonably may specify from time to time. |
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VII. |
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Miscellaneous. |
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A. Continuation. Except as expressly amended or supplemented hereby, the terms and
conditions of the Amended Services Agreement shall remain in full force and effect. |
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B. Inconsistency. In the event of any inconsistency between the terms of this
Fourth Amendment and the Services Agreement, the terms of this Fourth Amendment shall
control. |
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C. Counterparts. This Fourth Amendment may be executed simultaneously in any number
of counterparts, each of which may be deemed an original but all of which together
constitute one and the same agreement. The Parties may execute and deliver signatures to
this amendment electronically, including by facsimile. |
Remainder of page intentionally left blank
IN WITNESS WHEREOF, the Parties have executed this Fourth Amendment by their duly authorized
representatives as of the date and year first written above.
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GE MONEY BANK |
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GREEN DOT CORPORATION |
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By:
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/s/ Margaret M. Keane
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By: |
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/s/ Steven W. Streit |
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Name:
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Margaret M. Keane
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Name: |
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Steven W. Streit |
Title:
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EVP, GEMB
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Title: |
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CEO |
EXHIBIT A
AMENDED AND RESTATED SCHEDULE 1-A
DESCRIPTION OF THE WAL-MART PROGRAM
1. Bank Client. Wal-Mart Stores, Inc., a Delaware corporation, Wal-Mart Stores Texas L.P.,
a Texas limited partnership, Wal-Mart Louisiana, LLC, a Delaware limited liability company,
Wal-Mart Stores East, Inc., an Arkansas corporation, and Wal-Mart Stores East, L.P., a limited
partnership formed under the laws of Delaware (each of the foregoing, individually and
collectively, Bank Client or Wal-Mart)).
2. |
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Networks. |
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(a) Initial PIN Card Network: Interlink |
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(b) Initial Signature Card Network: Visa |
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(c) Servicer shall provide all goods and services necessary to (i) at Wal-Marts
request, launch a Wal-Mart Prepaid Card with another Network Provider (as such term
is defined in the Triparty Agreement) in accordance with Section 1.10 of the Triparty
Agreement, (ii) launch a Wal-Mart Prepaid Card that bears the MasterCard marks in accordance
with Section 1.10 of the Triparty Agreement; and (iii) convert outstanding Wal-Mart Prepaid
Cards to a new signature and/or PIN network in accordance with Section 1.10 of the Triparty
Agreement upon Wal-Marts request and at Wal-Marts expense. |
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Card Branding. |
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(a) Private label Wal-Mart Card (Single Pak-Card) |
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(b) Private label Wal-Mart SharePak Card (including Student Edition) (Share Pak
Card) |
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Accounts Accessed. |
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(a) Value loaded on Wal-Mart branded Cards (Wal-Mart Prepaid Cards) will be an
FDIC-insured deposit. |
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(b) Wal-Mart Prepaid Cards will access a pooled, general ledger account at Bank. |
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Issuance. |
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(a) Single Pak Card: temporary instant issue Card that is purchased at Wal-Mart
point-of-sale locations (Temporary Card) followed by a permanent Card embossed
with Cardholders name that is mailed to Cardholder (Permanent Card). Both Cards
may be used in PIN-based or signature-based Transactions. |
(b) Share Pak Card: Temporary Card that is purchased at Wal-Mart point-of-sale locations
followed by two (2) Permanent Cards.
6. Features and Functionality. The Program for Wal-Mart (the Wal-Mart Program)
and Wal-Mart Cards shall have the features, functionality and/or capabilities described in that
certain Prepaid Card Program Agreement dated October 20, 2006 by and among Bank, Green Dot and Bank
Client (as amended, the Triparty Agreement). Subject to Banks ownership of, and
exclusive right to make changes to, the Wal-Mart Program, Servicer shall use commercially
reasonable efforts to ensure that the Wal-Mart Prepaid Cards continue to lead innovation by
carrying highly competitive features and capabilities viewed as a whole.
7. Cardholder Fees. The following list represents all fees to Wal-Mart Prepaid Cards,
effective February 18, 2008. Notwithstanding the foregoing, fees listed in subsection (f), (h) and
(m) below may vary depending on the cardholder agreement contained with the packaging for Wal-Mart
Prepaid Cards, in each case as separately identified.
(a) Initial Card Sale Fees (Single Pak: Non-Check Cashing): $3.00 (Temporary Card Only)
(b) Initial Card Sale Fees (Share Pak: Non-Check Cashing and Student Card): $6.00 (Temporary
Card Only)
(c) Reload Fees at Wal-Mart POS (Non-Check Cashing): $3.00 (Permanent Card Only)
(d) Reload Fees at Wal-Mart POS (Check Cashing): $0.00 (Permanent Card Only)
(e) Reload Fees at Wal-Mart using MoneyPak: $4.64 (Permanent Card Only)
(f) ATM Withdrawal (domestic, including from a bank teller): $2.00 ($1.95 if so disclosed in
cardholder agreement)
(g) ATM Withdrawal (international, including from a bank teller): $2.00
(h) ATM Balance Inquiry: $1.00 ($0.75 if so disclosed in cardholder agreement)
(i) Negative Balance: $0.00 (No overdraft fees)
(j) Special Assistance Fee: $0.00
(k) Lost/Stolen Replacement: $3.00
(l) 2nd Card Fee: $3.00 (Permanent Card Only)
(m) Expedited Card Delivery Fee: $20.00 (Permanent Card Only) ($19.95 if so disclosed
in cardholder agreement)
(n) Paper Statement Fee: $0.00
(o) Cash Advance Fee: 52.00
(p) Direct Deposit Fee: $0.00 (Permanent Card Only)
(q) Account Closure Fee: $0.00
(r) PIN Debit Purchase Fee: $0.00
(s) Signature Purchase Fee: $0.00
(t) Fee for Cash Back on Purchase at POS: $0.00
(u) Monthly Maintenance Fee: $3.00
(v) International Transaction Fee: 2% of the transaction amount
(w) Other: As may be set forth in Triparty Agreement
(x) Upgrade from the Wal-Mart Visa Gift Card described in Schedule 3-A to the Amended
Services Agreement to a Permanent Card issued under the program described in this Schedule
1-A: $5.00
(y) Online Bill Payment Fee: $0.88
8. Term of Wal-Mart Program; Interim Services. Unless the Agreement has been earlier
terminated:
(a) this Schedule shall commence on the Effective Date and shall be co-terminus with
the earlier to occur of (i) termination of the Triparty Agreement, and (ii)
termination of either Banks or Servicers rights under the Triparty Agreement (hereinafter,
the Term). Upon termination of the Wal-Mart Program, in the event that (A)
Wal-Mart does not exercise its right to purchase the Wal-Mart Prepaid Cards from Bank as
described in the Triparty Agreement, and (B) Bank terminates Servicers right to service
such Wal-Mart Prepaid Cards, subject to any necessary filings or governmental approvals,
Bank shall transfer to Servicer or Servicers designee any Wal-Mart Prepaid Cards originated
in the four (4) months prior to termination. Upon such transfer, Bank shall pay to Servicer
or Servicers designee in immediately available funds and shall be an amount equal to the
aggregate dollar amount loaded on Wal-Mart Prepaid Cards as of the closing date of the
transfer; and
(b) notwithstanding Section 8(a), at Banks option, Servicer shall provide Interim
Services (as such term in defined in the Triparty Agreement) on Banks behalf in the manner
and during the period set forth in Section 14.4(e) of the Triparty Agreement.
9. Right of First Refusal; Green Dot Branded Cards.
(a) Servicer shall have the right to participate in the right of first refusal
related to non-Wal-Mart branded cards granted to Bank in the Triparty Agreement. Bank shall
not waive or modify any such right without Servicers prior written consent.
(b) Bank shall have the right to issue Cards branded with the Green Dot name that are
distributed by Wal-Mart at one or more of its stores in accordance with the Triparty
Agreement.
10. Road-to Credit Bounties. In the event any bounties are paid to Bank in
consideration of a road-to-credit program as described in the Triparty Agreement, such bounties
shall be added to the Program Revenue set forth in Schedule 1-D and Servicer shall have a right to
share in such bounties as part of its Servicing Fee as described in such schedule.
11. Implementation of Modified Cardholder Fees. Servicer shall implement the fee changes
for Wal-Mart Prepaid Cards, and shall ship Temporary Cards and Permanent Cards, each in accordance
with Section 2(a)(2) of the Wal-Mart Program Amendment.
12. Frequent User Pricing Plan. Servicer and Bank shall each use commercially reasonable
efforts to implement a frequent user pricing plan as contemplated by Section 1.5(d)(v) of the
Triparty Agreement. For the avoidance of doubt, the Parties agree that the continuation of the
Preferred Plan in effect as of the Fourth Amendment Effective Date shall be deemed to satisfy this
section if Wal-Mart agrees in writing, including by electronic mail, that such Preferred Plan
satisfies Banks obligation under Section 1.5(d)(v) of the Triparty Agreement.
13. Domain Name Registration. Servicer shall transfer the registration of the domain name
www.walmartmoneycard.com to Wal-Mart by no later than January 30, 2009.
14. Servicer Financial Information. Servicer shall provide to Bank the same financial
information and/or notifications regarding its financial condition as it provides to Retailer under
the Triparty Agreement, including the notice set forth in Section 4.6 of the Triparty Agreement
(Interest Coverage Ratio).
15. Purchaser Information. In the event that Wal-Mart elects to purchase Wal-Mart Prepaid
Cards in accordance with the Triparty Agreement, Servicer shall, upon Wal-Marts request, promptly
(and in any event, no later than fourteen. (14) days after a request), provide such information
regarding the Wal-Mart Prepaid Cards and related balances, fees, and transaction history as
Wal-Mart and/or its designate reasonable may require in connection with a prospective purchase of
the Wal-Mart Prepaid Cards.
16. Data Security and Privacy Amendments. Bank and Servicer each acknowledge that the
Parties and Wal-Mart intend to further amend the Triparty Agreement to further address Wal-Marts
data privacy and security requirements. The Parties agree to act in good faith to amend this
Agreement promptly after such executing such amendment to the Triparty Agreement if Bank determines
that such an amendment is reasonably necessary to ensure that Servicers obligations under this
Agreement are at least as stringent as Banks obligations to Wal-Mart under such amendment.
EXHIBIT B
SUPER SERVICE LEVELS
Each of the following Super Service Levels shall be subject to a [***] grace period
from the Fourth Amendment Effective Date. In addition, the [***] failure to achieve the
default level shall not trigger the payment of a Super SLA Penalty. Super Service Levels will be
measured on a calendar [***] basis.
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Bank Default |
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Servicer Default |
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Super Service |
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Level (3/1/09 and |
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Level |
Service Level |
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Definition |
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Defect Definition |
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Calculation |
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Level |
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after) |
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(311/09 and after) |
12. Card Sales
and POS Card
Reload System
Availability
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Percentage of
Availability of the
Authorization
System for Card
Sales and POS Card
Reloads
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[***]
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[***]
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[***]%
(e.g., not more than
[***] minutes of
Downtime (other
than Excused
Downtime) in a
[***],
and not more than
[***] of
Downtime (other
than Excused
Downtime) in a
[***])
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[***]%
(e.g., not more
than [***] of
Downtime (other
than Excused
Downtime) in a
[***],
and not more than
[***] of
Downtime (other
than Excused
Downtime) in a
[***])
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[***]%
(e.g., not more
than [***]
of Downtime (other
than Excused
Downtime) in a
[***]),
and not more than
[***] of
Downtime (other
than Excused
Downtime) in a
[***]) |
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13. Card Sales and
POS Card Reload
System Response
Time.
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Timeliness of the
Authorization
System for Card
Sales and POS Card
Reloads
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[***]
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[***] seconds
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[***] ms
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[***] ms |
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Confidential material redacted and filed separately with the Commission |
EXECUTION COPY
EXHIBIT C
AMENDED AND RESTATED SCHEDULE 1-D
SERVICING FEES
1. Right to Program Revenues. Bank shall be entitled to (a) all fees payable by and
actually collected from Cardholders under the terms of the Cardholder Agreement, (b) all
interchange income and other similar amounts payable under the Network Rules to the issuer of the
Cards, and any amounts payable to Bank in an arrangement with the Network regarding interchange
amounts (collectively, Interchange Income) (Interchange Income does not include the
incentive payment by Visa for the Program pursuant to an agreement between Visa and Bank, or any
Network Incentive Payment (as defined in Section 2)), and (c) all amounts paid by Wal-Mart to Bank
pursuant to Section 1.5(d)(i)(E) of the Triparty Agreement. For clarity, Bank shall be entitled to
all fees charged to Cardholders upon issuance or loading via POS of the Cards at Bank Client
locations. All fees and income described in this Section 1 shall hereinafter be referred to as the
Program Revenue. Notwithstanding anything to the contrary in this Agreement, fees and
income from the Wal-Mart Visa Gift Card Program shall not be included in the definition of Program
Revenue.
2. Network Incentive Payments. Beginning October 31, 2008, Servicer shall be entitled to
[***] incentive payments from Visa for the Program pursuant to an agreement between Visa
and Bank. To the extent Bank offers any Card product to Wal-Mart other than a Wal-Mart-branded Visa
card, the Parties agree that Servicer shall be entitled to [***] Network incentive
payments (the Network Incentive Payments).
3. Servicing Fee.
(a) Wal-Mart Commissions shall mean those commissions payable by Bank to Wal-Mart
in accordance with Section 5.2 of the Triparty Agreement
(b) Bank shall pay a servicing fee (the Servicing Fee) to Servicer, which shall
equal the [***] less (i) [***] basis points times the amount of
all loads to Wal-Mart Prepaid Cards (including, without limitation, direct deposits, initial
loads to Temporary Cards, POS loads to Permanent Cards at Participating Stores (as such term
is defined in the Triparty Agreement), POS loads to Permanent Cards at a retailer other than
Wal-Mart, purchases of reload packs, and online loads), (ii) [***]% times the
amount of the load fee charged to the cardholder for each POS load at a Wal-Mart store to a
prepaid card or stored value card other than a Wal-Mart Prepaid Card, (iii) [***]
payable by Bank (other than quarterly true up payments between the parties. which shall be
governed by Section 4(c)).
4. Payment of Servicing Fee.
(a) On each Business Day, Servicer will send Bank a statement (Daily
Statement) that contains, for the period since the last Daily Statement, a calculation
of the Servicing Fee. The Daily Statement will itemize, for the relevant period, (i) items
(a) through (c) in Section 1, and (ii) items (i) (iii) in Section 3(b), and shall deduct
the amount in Section
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Confidential material redacted and filed separately with the Commission |
4(a)(ii) from the amount in Section 4(a)(i) to determine the Servicing Fee payable to
Servicer. Servicer shall deliver to Bank the Daily Statement for a Business Day, and any
non-Business Days following the last Business Day, on the Business Day after the day(s) for
which the Daily Statement is provided. Bank shall pay the Servicing Fee set forth in the
Daily Statement on the [***] after it receives the Daily Statement,
subject to the confirmation of the calculations therein.
(b) On a monthly basis, Servicer shall refund to Bank a portion of the Servicing Fee in an
amount equal to the Interest Rate times the amount of funds held by Servicers settlement
bank that represents the load value of unactivated Temporary Cards prior to the activation
of such Temporary Cards and transfer of such funds to Bank as of the last Business Day of
the calendar month. The Interest Rate means [***] the [***], as
published in the Wall Street Journal as of the last Business Day of each calendar month.
Servicer shall provide Bank with a statement no later than ten (10) days after the end of
each calendar month showing the calculation of the Servicing Fee refund payable to Bank for
the preceding calendar [***] during the term of the Wal-Mart Program.
[***] shall pay such [***] no later than [***] after
delivery of such statement.
(c) The parties acknowledge that Bank pays Wal-Mart Commissions on transactions on an
estimated basis, and that the actual amount of Wal-Mart Commissions is determined
[***], with an adjustment payment from Bank to Wal-Mart (if the actual Wal-Mart
Commissions are greater than the estimated Wal-Mart Commissions paid by Bank) or from
Wal-Mart to Bank (if the actual Wal-Mart Commissions are less than the estimated Wal-Mart
Commissions paid by Bank). At least [***] before each such [***] true
up between Bank and Wal-Mart, Servicer shall deliver to Bank a report that sets forth in
reasonable detail the amount of any [***] true up payment by or to Wal-Mart. If
Wal-Mart makes a [***] true up payment to Bank, Bank shall pay such amount to
Servicer as an additional [***] no later than [***] after receipt by
Bank. If Wal-Mart receives a [***] true up payment from Bank, [***]
shall provide Bank with a [***] previously received in the amount of such
[***] true up no later than [***] before Bank is obligated to make
such [***] true up payment to [***].
5. Bank Assumed Expenses. Servicer shall provide Bank with a monthly statement showing any
Bank Assumed Expenses payable by Bank for each calendar month during the term of the Wal-Mart
Program no later than [***] after the end of such calendar month. Bank shall pay the
amount of such invoice on terms of net [***]. Bank Assumed Expenses are solely limited
to all costs that result from fraud, gross negligence or willful misconduct of Bank Client or its
employees that is facilitated by information or a device obtained by an employee in connection with
his or her employment.
6. Other. [***] is responsible for all issuer side losses with respect to the
Wal-Mart Program.
7. Pass Through of Wal-Mart Payments.
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*** |
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Confidential material redacted and filed separately with the Commission |
(a) Bank shall promptly forward to Servicer [***]% of the Early Termination Fee
and [***]% of the REP Early Termination Fee paid by Wal-Mart to Bank. Early
Termination Fee and RFP Early Termination Fee are defined in the Triparty Agreement.
(b) In the event that:
(i) a conversion as described in Section 1.10 of the Triparty Agreement occurs,
or
(ii) reissuance of customer identification cards as described in Section 2.4 of the
Triparty Agreement occurs, or
(iii) Program Expenses as defined in Section 3.1(d) of the Triparty Agreement are
incurred, or
(iv) any indemnification obligation of Wal-Mart as described in the Triparty
Agreement arises, or
(v) Bank receives any similar payment from Wal-Mart under the Triparty
Agreement,
then any amounts paid by Wal-Mart to Bank as a result of such event which serve as a
reimbursement by Wal-Mart of costs incurred in connection with the Wal-Mart Program shall be
allocated between the Parties in respect of the costs or expenses incurred by the Parties.
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*** |
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Confidential material redacted and filed separately with the Commission |
FIFTH AMENDMENT TO CARD PROGRAM SERVICES AGREEMENT
This Fifth Amendment to Card Program Services Agreement (Fifth Amendment) is made by and
between GE Money Bank, a federal savings bank (Bank), and Green Dot Corporation, a
Delaware corporation (Green Dot or Servicer) as of November 19, 2009 (the
Fifth Amendment Effective Date), and hereby amends that certain Card Program Services
Agreement, dated as of October 27, 2006, by and between Bank and Servicer (the Original
Services Agreement) as amended by that certain Amendment to Card Program Services Agreement,
dated as of July 13, 2007 (the First Amendment), that certain Second Amendment to Card
Program Services Agreement, dated as of October 31, 2007 (the Second Amendment), that
certain Third Amendment to Card Program Services Agreement, dated as of February 2008 (the
Third Amendment), and that certain Fourth Amendment to Card Program Services Agreement,
dated as of November 1, 2008 (the Fourth Amendment). Capitalized terms used but not
defined herein shall have the same meaning ascribed to them in the Amended Services Agreement (as
defined below). Bank and Servicer may be collectively referenced herein as the Parties.
WITNESSETH:
WHEREAS, Bank and Servicer are parties to the Original Services Agreement pursuant to which
Servicer provides Bank certain services in connection with an initial prepaid card Program offered
by Bank; and
WHEREAS, the Original Services Agreement as amended by the First Amendment, Second Amendment,
Third Amendment and the Fourth Amendment (as so amended, the Amended Services Agreement)
contemplates that Servicer will provide certain Services to Bank, including in connection with the
Wal-Mart Program and the Wal-Mart Visa Gift Card Program; and
WHEREAS, Green Dot operates a Network and permits Banks prepaid cardholders to load value
onto Cards; and
WHEREAS, Bank, Green Dot and Wal-Mart have entered into that certain Fourth Amendment to
Prepaid Card Program Agreement dated October [___], 2009 (the Wal-Mart Fourth Prepaid Card
Amendment), and Bank and Wal-Mart have entered into that certain Amendment to Open Network
Gift Card Program Agreement dated November [___], 2009 (the Wal-Mart Gift Card Amendment);
and
WHEREAS, Bank and Green Dot desire to amend the Amended Services Agreement as a result of
modifications to the Wal-Mart Program that are set forth in the Wal-Mart Fourth Prepaid Card
Amendment, and as a result of modifications to the Wal-Mart Visa Gift Card Program that are set
forth in the Wal-Mart Gift Card Amendment, and to address certain other matters;
NOW, THEREFORE, in consideration of the following terms and conditions, and for good and
valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the Parties
hereby agree as follows:
I. Amendments to the Amended Services Agreement.
A. Green Dot Payments. Section 4.12(f) of the Amended Services Agreement is hereby
amended by adding the text below to the end of Section 4.12(f):
In addition, and without limitation of Servicers obligations under the
Amended Services Agreement, [***] shall pay to [***]
all amounts required to be paid by [***] to [***] with
respect to (a) the card sales volume bonus set forth in Section 2(g) of the
Wal-Mart Fourth Prepaid Card Amendment, and (b) the [***]
($[***]) marketing campaign contribution set forth in Section
2(h) of the Wal-Mart Fourth Prepaid Card Amendment. [***] shall
pay such amounts to [***] not less than [***] Business Days prior
to date on which [***] is required to pay [***]. In
the event that [***] fails to pay [***] in a timely
manner any amount due under this Section 4.12(f), [***] may
offset such unpaid amount against any Servicing Fees payable by
[***] to [***] in connection with any Program. In the
event that such payments to [***] are not required or not made,
then [***] funds to [***].
B. Networks. Section 4.13 of the Amended Services Agreement is amended by designating
the existing text as paragraph (a) and adding the following as paragraph (b):
(b) Notwithstanding Section 4.13(a) of the Amended Services Agreement to the
contrary, [***] may [***] or [***] to issue
Gift Cards in the Wal-Mart Visa Gift Card Program, including by issuing Gift
Cards [***] (including [***]). For the avoidance of
doubt, nothing in this Amended Services Agreement shall prohibit
[***] from [***], exercising its
reasonable commercial judgment, [***] any [***] of an
agreement between Wal-Mart and [***].
II. Pilot Cards Amendments.
A. Pilot Program; Bank Waiver and Consent. Bank acknowledges that Green Dot and
Wal-Mart mutually desire to participate in a pilot program as set forth in Section 3 of the
Wal-Mart Fourth Prepaid Card Amendment (the Pilot Program) pursuant to which Wal-Mart
will, for a period of [***], distribute, promote and sell Green Dot-branded reloadable
prepaid debit cards issued by Columbus Bank & Trust Company (the Pilot Cards) at
approximately [***] Wal-Mart stores in the United States. Solely with respect to the
Pilot Program, Bank hereby (i) consents to the sale of such Pilot Cards as part of the Pilot
Program for such [***] period and Green Dots negotiation of and participation in the
Pilot Program, (ii) waives its right to issue such cards under Section 9(b) of Amended and Restated
Schedule 1-A and (iii) waives its right of first refusal to issue such cards under Section 2(d) of
that certain Network Membership Agreement by and between Servicer in it is capacity as network
operator and Bank dated October 27, 2006. Such waiver and consent shall not be applicable beyond
the Pilot Program.
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*** |
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Confidential material redacted and filed separately with the Commission |
B. Intermediary Services. Bank shall provide the Intermediary Services set forth in
Section 16.3 of the Amended Services Agreement with respect to the Pilot Card. Bank shall have no
other obligations or liabilities with respect to the Pilot Cards.
C. Pilot Program Fee. [***] shall pay to [***] an amount equal
to [***] basis points times the amount of all loads to Pilot Cards (including, without
limitation, direct deposits, initial loads to temporary Pilot Cards, POS loads at Participating
Stores (as such term is defined in the Triparty Agreement), POS loads to Pilot Cards at a retailer
other than Wal-Mart, purchases of reload packs, and online loads). [***] shall make
such payments to [***] in arrears, within [***] days after the end of the
immediately preceding month.
III. Amendments of the Wal-Mart Visa Gift Card Schedules.
A. Schedule 3-A.
(1) Term. Section VIII of Schedule 3-A is hereby amended by deleting such section and
replacing it with the following:
VIII. Term of Wal-Mart Visa Gift Card Program. The Wal-Mart Visa
Gift Card Program and this Schedule 3-A shall commence on the Launch Date
set forth in Article III of this Schedule 3-A, and shall terminate upon the
earlier of the termination of that certain Open Network Gift Card Program
Agreement dated as of October 1, 2007 by and among Bank and Wal-Mart (the
Wal-Mart Visa Gift Card Program Agreement), as amended by the
Wal-Mart Gift Card Amendment, which, among other things, extends the term of
the Wal-Mart Visa Gift Card Program, or the general termination of the
Amended Services Agreement.
(2) True-up of Wal-Mart Gift Card Commissions. Servicer acknowledges that Bank and
Wal-Mart agreed in the Wal-Mart Gift Card Amendment to modify the Wal-Mart Gift Card Commission
payable by Bank to Wal-Mart and that such modification is effective on a retroactive basis as of
[***]. Servicer shall pay to Bank any amount payable by Bank to Wal-Mart with respect
to Wal-Mart Gift Card Commissions, as modified in the Wal-Mart Gift Card Amendment, for the period
commencing [***] through and including the Fifth Amendment Effective Date (the Wal-Mart
True Up Payment). Servicer shall pay such amounts to Bank not less than two (2) Business Days
after the date on which Wal-Mart requests such payment from Bank.
(3) Removal of Unsold Inventory. Following the termination of the Wal-Mart Visa Gift
Card Program, [***], at its expense, shall remove unsold Gift Card inventory from
Wal-Mart stores.
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*** |
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Confidential material redacted and filed separately with the Commission |
(4) Banks Agreement with Wal-Mart. Notwithstanding anything in Section IX of
Schedule 3-A to the contrary, Servicer hereby consents to the Wal-Mart Gift Card Amendment, as the
same is attached as Exhibit A hereto.
B. Schedule 3-D.
(1) Networks. Section 2 of Schedule 3-D is hereby amended by adding the following
paragraph (c):
(c) The Parties each acknowledge and agree that (i) the Visa Agreement
terminates on [***], (ii) Visa has no obligation to make any
Network Incentive Payments or Exclusivity Payments to Bank for any period
after such date, (iii) Servicer has no further rights with respect to such
Network Incentive Payments or Exclusivity Payments for any period after
[***], unless any additional payments are made to Bank, whether
through an extension of the Visa Agreement or under a replacement agreement
(in which case such payments shall be used for the benefit of the Program as
mutually agreed upon by Servicer and Bank), (iv) Wal-Mart is entitled to
receive marketing and support payments from a Network for any period after
[***]; and (v) that Bank shall remit the balance of the program
marketing fund to Wal-Mart within [***] Business Days after receiving the
final Network Incentive Payment from Visa.
(2) Base Servicing Fees. Section 4 of Schedule 3-D is hereby amended by deleting such
section and replacing it with the following:
4. Base Servicing Fee.
(a) Commencing retroactively to [***]: (i) the Wal-Mart
Gift Card Commission shall mean the applicable [***] for each
Gift Card sold less $[***] and (ii) the Base Servicing Fee
payable by Bank shall be equal to (a) the amount of [***] minus
(b) Wal-Mart Gift Card Commissions payable by Bank, and minus (c)
[***] basis points times the volume of all transactions,
including all purchase transactions made with Gift Cards. Bank shall pay to
Servicer a single true-up payment retroactively reflecting the economic
terms set forth in this Section 4(a) as if the same were in effect for the
period commencing [***] through and including the Fifth Amendment
Effective Date (the Servicer True Up Payment). Bank shall pay the
Servicer True Up Payment to Servicer not later than [***] days
after the date that Bank pays the Wal-Mart True Up Payment to Wal-Mart.
(b) If at any time and from time to time, the number of states that
have prohibited Bank from collecting the monthly maintenance fee
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*** |
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Confidential material redacted and filed separately with the Commission |
represents more than [***]% of Wal-Mart stores participating in
the Wal-Mart Via Gift Card Program at such time (and at each
[***]% increment thereafter), Servicer may request that Bank
engage Wal-Mart in negotiations to modify the Wal-Mart Visa Gift Card
Program economics (the Program Economics) between Wal-Mart and Bank under
the Wal-Mart Visa Gift Card Program Agreement. If so requested, Bank shall
use commercially reasonable efforts to engage Wal-Mart in the good faith
renegotiation of the Program Economics. If Wal-Mart and Bank enter into an
agreement or amendment to modify the Program Economics in a manner favorable
to Bank, then promptly thereafter, Bank and Servicer shall enter into
amendment that modifies the Base Servicing Fee so that Servicer receives the
economic benefit of the modifications to the Program Economics.
IV. Wal-Mart Fourth Prepaid Card Amendment. Servicer hereby consents to the changes to the
Triparty Agreement set forth in the Wal-Mart Fourth Prepaid Card Amendment.
V. Miscellaneous.
A. Continuation. Except as expressly amended or supplemented hereby, the terms and
conditions of the Amended Services Agreement shall remain in full force and effect.
B. Inconsistency. In the event of any inconsistency between the terms of this Fifth
Amendment and the Amended Services Agreement, the terms of this Fifth Amendment shall
control.
C. Counterparts. This Fifth Amendment may be executed simultaneously in any number
of counterparts, each of which may be deemed an original but all of which together
constitute one and the same agreement. The Parties may execute and deliver signatures to
this amendment electronically, including by facsimile.
Remainder of page intentionally left blank
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*** |
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Confidential material redacted and filed separately with the Commission |
IN WITNESS WHEREOF, the Parties have executed this Fifth Amendment by their duly authorized
representatives as of the date and year first written above.
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GE MONEY BANK |
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GREEN DOT CORPORATION |
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By:
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/s/ Margaret M. Keane |
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By: |
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/s/ Steven Streit |
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Name: Margaret M. Keane
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Name: Steven Streit |
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Title: EVP, GEMB
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Title: CEO |
exv10w07
Exhibit 10.07
Confidential Treatment Requested. Confidential portions of this document have been
redacted
and have been separately filed with the Commission.
EXECUTION COPY
PROGRAM AGREEMENT
BETWEEN
COLUMBUS BANK AND TRUST COMPANY
AND
GREEN DOT CORPORATION
AND
SYNOVUS FINANCIAL CORP. (FOR THE LIMITED PURPOSES STATED HEREIN)
DATED AS OF NOVEMBER 1, 2009
TABLE OF CONTENTS
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ARTICLE 1 RULES OF INTERPRETATION; DEFINITIONS |
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2 |
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1.1 Certain Interpretative Matters |
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2 |
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1.2 Definitions |
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2 |
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ARTICLE 2 ORIGINAL AGREEMENT; OTHER AGREEMENTS; PRIORITY OF DOCUMENTS |
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10 |
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2.1 Original Agreement |
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10 |
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2.2 Network Settlement Agreement |
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10 |
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2.3 Supporting Agreements |
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10 |
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2.4 Priority of Documents |
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10 |
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ARTICLE 3 CB&T CONTROL; OVERVIEW OF THE PROGRAM |
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11 |
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3.1 General |
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11 |
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3.2 CB&T Control |
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11 |
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3.3 Non-Exclusivity |
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13 |
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3.4 Program Operating Guidelines |
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13 |
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3.5 Green Dots Right to Offer Prepaid Cards |
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13 |
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3.6 Other Products and Services |
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13 |
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3.7 Accounts |
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14 |
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3.9 Handling of Funds |
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14 |
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ARTICLE 4 GREEN DOT RESPONSIBILITIES AND OBLIGATIONS |
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15 |
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4.1 General Responsibilities |
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15 |
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4.2 Development and Delivery of Customer Agreements |
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16 |
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4.3 Green Dot Employees |
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16 |
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4.4 Material Change to Green Dot |
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17 |
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ARTICLE 5 CB&T RESPONSIBILITIES |
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17 |
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5.1 CB&T Activities |
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17 |
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5.2 Privacy Notices |
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17 |
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5.3 Customer Agreements |
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18 |
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ARTICLE 6 PROGRAM COMPLIANCE |
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18 |
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6.1 Compliance with Applicable Law and System Rules |
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18 |
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6.2 Oversight Plan |
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18 |
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6.3 Compliance Officers |
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18 |
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6.4 Compliance Counsel |
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19 |
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-i-
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6.5 Operating Processes and Procedures |
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19 |
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6.6 Marketing Initiatives |
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20 |
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6.7 Escheat |
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20 |
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6.8 BSA/AML/OFAC Compliance |
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20 |
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6.9 Compliance and Legal Action |
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20 |
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6.10 Regulatory Examinations |
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21 |
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6.11 Green Dot Licensing and Registration Requirements |
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22 |
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6.12 Materials |
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22 |
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6.13 Customer Service |
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23 |
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ARTICLE 7 SYSTEM RULES |
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24 |
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7.1 System Membership/Registration |
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24 |
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7.2 System Obligations |
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ARTICLE 8 RETAILER, RESELLER AND THIRD PARTY SERVICE PROVIDER AGREEMENTS |
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25 |
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8.1 Development of Retailer Group |
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25 |
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8.2 Retailer Approval; Excluded Merchants |
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25 |
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8.3 Reseller Approval |
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26 |
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8.4 Retailer and Reseller Agreements |
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27 |
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8.5 Third Party Service Provider Agreement and Approval |
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27 |
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8.6 Third Party Service Provider Agreement and Approval |
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27 |
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8.7 Changes to and Renewal of Agreements |
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27 |
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8.8 Compliance by Retailers, Resellers and Third Party Service Providers |
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28 |
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8.9 Denial or Termination of Retailer, Reseller or Third Party Service Provider |
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28 |
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8.10 Retailer, Reseller and Third Party Service Provider Due Diligence,
Training and Monitoring |
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29 |
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8.11 Existing Retailers, Resellers and Third Party Service Providers |
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30 |
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8.12 Processor Relationship |
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30 |
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8.13 CB&T Right to System of Records |
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30 |
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8.14 Access to Retailers, Resellers, and Third Party Service Providers |
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30 |
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ARTICLE 9 RESERVE AMOUNT AND LINE OF CREDIT |
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30 |
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9.1 Line of Credit |
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30 |
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9.6 Lien and Security Interest |
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9.9 CB&Ts Rights Regarding the CDs and Reserve Account |
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ARTICLE 10 FINANCIAL STATEMENTS; AUDITS |
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32 |
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10.1 Financial Statements and Information Requests |
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10.3 Program Audit and Compliance |
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ARTICLE 11 LICENSE OF MARKS; TECHNOLOGY |
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33 |
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11.1 Green Dot License Grant And Limitations |
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11.2 CB&T License Grant And Limitations |
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35 |
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11.3 Green Dot Marks Quality Control |
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36 |
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11.4 CB&T Marks Quality Control |
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37 |
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11.5 Systems Marks |
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11.6 Use of System Marks |
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11.7 Rights in Technology |
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11.8 Cross-Licenses of Technology |
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11.9 Change in Systems |
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ARTICLE 12 COMPENSATION AND LIABILITIES |
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39 |
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12.1 Compensation |
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12.2 Recourse |
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12.3 Adjustments |
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ARTICLE 13 CUSTOMER INFORMATION |
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13.1 Ownership of Accounts, Accountholder Data and Materials |
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13.2 Sharing of Accountholder Data and Materials |
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40 |
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13.3 Data Obtained Independently by Green Dot |
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13.4 Data Obtained Independently by CB&T |
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ARTICLE 14 SECURITY BREACHES; DISASTER RECOVERY |
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14.1 Security, Data Retention, and Similar Obligations |
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41 |
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14.2 Security Testing |
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41 |
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14.3 Notification |
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41 |
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14.4 Expense Reimbursement |
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42 |
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14.5 Disaster Recovery Plan |
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ARTICLE 15 ADMINISTRATION OF PROGRAM |
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43 |
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15.1 Party Relationship Manager |
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43 |
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15.2 Establishment of the Management Committee |
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44 |
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15.3 Composition of the Management Committee |
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44 |
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15.4 Functions of the Management Committee |
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45 |
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15.5 Proceedings of the Management Committee |
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15.6 Additional Subcommittees |
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45 |
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15.7 Records of Meetings |
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46 |
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ARTICLE 16 CONFIDENTIALITY |
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46 |
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16.1 General Confidentiality |
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46 |
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16.2 Permissible Disclosures |
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48 |
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16.3 Confidentiality Upon End of Program |
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48 |
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16.4 Privacy |
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49 |
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16.5 Injunctive Relief |
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49 |
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16.6 Proper Disposal of Records |
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49 |
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ARTICLE 17 REPRESENTATIONS AND WARRANTIES OF GREEN DOT |
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49 |
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17.1 Organization and Qualification |
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49 |
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17.2 Corporate Authority |
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50 |
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17.3 Litigation |
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50 |
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17.4 Licensing |
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50 |
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17.5 Validity of Sales |
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50 |
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17.6 Money Services Business Registration |
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50 |
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17.7 Regulatory Action |
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51 |
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17.8 Green Dot Marks |
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51 |
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17.9 Intellectual Property Rights |
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51 |
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17.10 No Reliance |
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51 |
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ARTICLE 18 COVENANTS OF GREEN DOT |
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51 |
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18.1 Notices of Changes |
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51 |
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18.2 Green Dot Operations |
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51 |
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18.3 Green Dots Name |
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52 |
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18.4 Insurance |
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52 |
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18.5 True and Correct Information |
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52 |
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18.6 Books and Records |
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52 |
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18.7 Cooperation |
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52 |
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18.8 Error Resolution; Customer Complaints |
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52 |
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18.10 CheckFree Covenants |
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53 |
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ARTICLE 19 REPRESENTATIONS AND WARRANTIES OF CB&T AND SYNOVUS |
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53 |
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19.1 Organization and Qualification |
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53 |
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19.2 Corporate Authority |
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53 |
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19.3 Litigation |
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54 |
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19.4 CB&T Marks |
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54 |
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19.5 Intellectual Property Rights |
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54 |
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19.6 Sharing of Customer Information |
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54 |
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19.7 No Reliance |
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54 |
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ARTICLE 20 COVENANTS OF CB&T |
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55 |
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20.1 Notices of Changes |
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55 |
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20.2 CB&Ts Business |
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55 |
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20.3 Insurance |
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55 |
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20.4 True and Correct Information |
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55 |
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20.5 Books and Records |
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55 |
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20.6 Cooperation |
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55 |
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ARTICLE 21 INSURANCE |
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56 |
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21.1 Green Dot |
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56 |
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21.2 Evidence of Insurance |
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57 |
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21.3 CB&T |
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57 |
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ARTICLE 22 LIMITATION OF LIABILITY |
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57 |
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22.1 Limitation of Liability |
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57 |
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ARTICLE 23 TERM AND TERMINATION OF AGREEMENT |
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58 |
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23.1 Term and Termination of Agreement |
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58 |
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23.2 Termination of Agreement for Cause |
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58 |
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23.3 CB&T Termination Right |
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59 |
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23.4 Green Dot Termination Right |
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59 |
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23.5 Termination Without Cause by Green Dot |
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59 |
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23.6 Wind Down Period |
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23.7 Liquidated Damages |
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62 |
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ARTICLE 24 INDEMNIFICATION; DAMAGES |
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62 |
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24.1 By Green Dot |
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62 |
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24.2 By CB&T |
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64 |
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24.3 Defense of Claims |
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65 |
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ARTICLE 25 DISPUTE RESOLUTION |
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66 |
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25.1 Dispute |
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66 |
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25.2 Process |
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66 |
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25.3 Dispute Regarding Termination |
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66 |
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25.4 Injunctive Relief; Right to Terminate |
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66 |
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25.5 Continuity of Services |
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67 |
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ARTICLE 26 GENERAL PROVISIONS |
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67 |
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26.1 Entire Agreement |
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67 |
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26.2 Accounting |
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67 |
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26.3 Governing Law |
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67 |
|
26.4 Jurisdiction |
|
|
67 |
|
26.5 Trial By Jury |
|
|
67 |
|
26.6 Force Majeure |
|
|
67 |
|
26.7 Survival |
|
|
68 |
|
26.8 Severability |
|
|
68 |
|
26.9 Waiver |
|
|
68 |
|
26.10 Successors and Third Parties |
|
|
68 |
|
26.11 Assignments |
|
|
68 |
|
26.12 Relationship |
|
|
68 |
|
26.13 Press Releases and Inquiries |
|
|
68 |
|
26.14 Notices |
|
|
69 |
|
26.15 Schedules |
|
|
70 |
|
26.16 Counterparts |
|
|
70 |
|
26.17 Synovus |
|
|
70 |
|
26.18 Specific Performance |
|
|
70 |
|
26.19 Non-Solicitation of Retailers |
|
|
70 |
|
PROGRAM AGREEMENT
THIS PROGRAM AGREEMENT (this Agreement), dated as of the 1st day of November, 2009 (the
Effective Date), is entered into by and among GREEN DOT CORPORATION, a Delaware corporation
(Green Dot), and Columbus Bank and Trust Company, a Georgia banking corporation (CB&T).
Synovus Financial Corp., a Georgia corporation (Synovus), is a Party to this Agreement for the
limited purposes set forth in Section 26.17 only.
RECITALS
WHEREAS, CB&T is a bank chartered under Georgia law and a member of Visa, MasterCard and other
card associations and electronic payment networks, and, among other things, issues prepaid cards
and establishes settlement accounts for the settlement of card transactions;
WHEREAS, CB&T and Green Dot are parties to that certain Stored Value Card Program Agreement
dated as of January 30, 2001, as amended (including any side letters or other written
understandings that may exist) as of the date hereof (the Original Agreement), whereby the
parties thereto established a relationship pursuant to which CB&T issued certain prepaid cards
serviced by Green Dot;
WHEREAS, CB&T and CheckFree Services Corporation (CheckFree) are parties to that certain
CheckFree Amended and Restated Electronic Commerce Service Agreement, dated as of April 14, 2009
(as the same may be amended or restated from time to time, the CheckFree Agreement), and Green
Dot and CheckFree are parties to that certain CheckFree Service Corporation Payment Agreement,
dated as of April 14, 2009 (as the same may be amended or restated from time to time, the
CheckFree Payment Agreement), both of which agreements are the subject of an Amendment No. 8 to
the Original Agreement, certain points of such amendment the Parties desire to address in this
Agreement.
WHEREAS, CB&T and Green Dot desire to terminate the Original Agreement and have the activities
in the Original Agreement undertaken pursuant to the terms of this Agreement as well as develop
additional products and services;
WHEREAS, subject to the terms and conditions of this Agreement, CB&T desires to issue Prepaid
Cards and offer additional products and services and engage Green Dot to provide certain
administrative services in connection with the Program, including marketing and distribution and
other specific accounting and administrative functions as set forth herein;
WHEREAS, Green Dot has developed business relationships with certain Merchants that wish to
participate in CB&Ts prepaid card programs and sell the prepaid cards on behalf of CB&T, and has
developed, and shall continue to develop, such relationships with respect to additional products
and services in connection therewith;
NOW, THEREFORE, in consideration of the premises and mutual covenants set forth herein, and
other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged,
the Parties, intending to be legally bound, hereby agree as follows:
1
ARTICLE 1
RULES OF INTERPRETATION; DEFINITIONS
1.1 Certain Interpretative Matters. As used herein, (i) the terms include and
including are meant to be inclusive and shall be deemed to mean include without limitation or
including without limitation; (ii) the word or is disjunctive, but not necessarily exclusive;
(iii) references to dollars or $ shall be to United States dollars; (iv) the term his applies
to both genders; (v) any Article, Section, Subsection, Paragraph or Subparagraph headings contained
in this Agreement and the Preamble at the beginning of this Agreement are for reference purposes
only and shall not affect in any way the meaning or interpretation of this Agreement (other than
with respect to any defined terms contained in the Preamble); (vi) any reference made in this
Agreement to a statute or statutory provision shall mean such statute or statutory provision as it
has been amended through the date as of which the particular portion of the Agreement is to take
effect, or to any successor statute or statutory provision relating to the same subject as the
statutory provision so referred to in this Agreement, and to any then applicable rules or
regulations promulgated thereunder, unless otherwise provided; (vi) the words herein, hereof,
hereunder and words of like import shall refer to this Agreement as a whole (including its
Schedules and Exhibits), unless the context clearly indicates to the contrary (for example, that a
particular Section, Schedule or Exhibit is the intended reference); (viii) words used herein in the
singular, where the context so permits, shall be deemed to include the plural and vice versa; (ix)
a reference in this Agreement contemplating certain action by CB&T after consultation with or in
consultation with or in cooperating with Green Dot does not mean that the consent or approval of
Green Dot is required or contemplated in connection with such action; and (ix) unless the context
otherwise requires or unless otherwise provided herein, the terms defined in this Agreement that
refer to a particular agreement, instrument or document also refer to and include all renewals,
extensions, modifications, amendments and restatements of such agreement, instrument, or document.
1.2 Definitions. The following terms shall have the following meanings in this
Agreement:
Account means (i) the account obtained by a Customer who purchases a Prepaid Card and (ii)
such other accounts for additional products or services of CB&T that the Parties agree to provide
through and include in the Program (Additional Products).
Accountholder Data means information that is provided to or obtained by either Party in the
performance of its obligations under this Agreement or otherwise regarding Applicants and current
Customers, including without limitation (i) name, postal address, e-mail address, telephone number,
date of birth, account numbers, security codes, service codes (i.e., the three or four digit number
on the magnetic stripe that specifies acceptance requirements and limitations for a magnetic stripe
read transaction), valid to and from dates, as well as information and data related to payment
instruments and transactions, Prepaid Cards or transactions data using payment instruments and
methodologies (e.g., charge, credit, debit, prepaid) and regardless of whether or not a physical
card is used in connection with such transactions, demographic data, data generated or created in
connection with Account processing and maintenance activities, Account statementing and Customer
service, telephone logs and records and other documents and information necessary for the
processing and maintenance of Accounts, (ii) all Nonpublic
Personal Information and Personally Identifiable Financial Information (as defined in 12
C.F.R. §§ 573.3(n) and (0), respectively), and, (iii) with respect to the disposal of such
information, any record containing Consumer Information, as that term is defined in the
regulations implementing 15 U.S.C. § 1681.
Activated Card Balance means, on any day, the aggregate amount available for use by all
holders of Prepaid Cards issued under the Program.
Additional Product has the meaning given in the definition of Account.
Affiliate means, with respect to any Person, any other Person that directly or indirectly
controls, is controlled by or is under common control with such Person. For the purposes of this
definition, control means the power to direct the management and policies of a Person, directly
or indirectly, whether through the ownership of voting securities, by contract or otherwise; and
the terms common control and controlled have meanings correlative to the foregoing.
Applicable Law means the laws, court opinions, attorney general opinions, rules and
regulations of the United States or of any State or the various agencies, departments or
administrative or governmental bodies thereof, and any regulatory guidance, determinations of (or
agreements with) an arbitrator or Regulatory Authority and written direction from (or agreements
with) any arbitrator or Regulatory Authority, as the same may be amended and in effect from time to
time during the Term (and the Wind Down Period), including, (i) the EFTA; (ii) the federal Fair
Credit Reporting Act (15 U.S.C. §§ 1681, et seq.); (v) the GLBA; (vi) the Bank Secrecy Act; (vii)
federal and state money services business laws; (viii) the prohibition against unfair and deceptive
trade practices in the Federal Trade Commission Act; (ix) state data security laws; and (x) the
Telephone Consumer Protection Act; (x) any and all sanctions or regulations enforced by OFAC; (xi)
statutes or regulations of any State relating to banks, banking, gift cards, money transmission or
unclaimed property, to the extent applicable, as determined by CB&T pursuant to Section 3.2.1
hereof, to the issuance, sale, authorization or usage of the products and services offered under
the Program or as otherwise applicable to any of the Parties, as all the same may be amended and
in effect from time to time during the Term (and the Wind Down Period).
AML means anti-money laundering.
Applicant means any Person who applies for an Account.
Bank Secrecy Act means the federal Bank Secrecy Act (12 U.S.C. §§ 1951 et seq.), as amended
by the USA Patriot Act or otherwise from time to time, and all regulations thereunder and any
successor regulations.
BIN means the bank identification number assigned to CB&T by Visa, the Interbank Card
Association number assigned to CB&T by MasterCard, or similar identifier assigned to CB&T by other
card associations or payment systems for the purposes of identifying and routing electronic payment
transactions.
BSA/AML/OFAC Procedures has the meaning set forth in Section 6.8.
Business Day means any day other than a Saturday, Sunday or legal holiday, on which CB&T is
open to the public for carrying on substantially all of its banking functions.
CB&T has the meaning set forth in the Preamble.
CB&T Compliance Officer has the meaning given in Section 6.3
CB&T Created Technology has the meaning given in Section 11.7.2
CB&T Designees has the meaning set forth in Section 15.3.
CB&T Determination has the meaning set forth in Section 24.1.2.
CB&T License has the meaning set forth in Section 11.2.1.
CB&T Owned Modifications has the meaning given in Section 11.7.2.
CB&T Relationship Manager means the Relationship Manager acting on behalf of CB&T.
CB&T Technology has the meaning given in Section 11.7.2.
Change in Control has the meaning set forth in Section 23.4.
CheckFree has the meaning given in the Preamble.
CheckFree Agreement has the meaning given in the Preamble.
CheckFree Payment Agreement has the meaning given in the Preamble.
Claim has the meaning set forth in Section 24.3.1.
Complaints has the meaning set forth in Section 6.9.4.
Compliance Counsel has the meaning set forth in Section 6.4.
Confidential Information has the meaning set forth in Section 16.1.2.
Criticism has the meaning set forth in Section 6.9.1.
Customer means an individual who (i) applies for an Account, (ii) is issued an Account or
otherwise provided an Account by CB&T, (iii) uses an Account to effect a Transaction, or (iv)
purchases or uses any other product or service offered under the Program.
Customer Agreement means, collectively, (i) a statement of the terms and conditions
applicable to an Account, (ii) any initial Privacy Notices required by Applicable Law, and (iii)
any other notices or documents related to an Account as may be required by Applicable Law.
Customer Funds has the meaning set forth in Section 3.8.2(b).
Customer Identifying Information means, collectively, the name, address, email address,
telephone number, cell phone number, date of birth, and Social Security Number of each Applicant
and Customer.
Disaster Recovery Plan has the meaning set forth in Section 14.5.
Disclosing Party has the meaning set forth in Section 16.1.4. Dispute has the meaning set
forth in Section 25.1.
Effective Date has the meaning set forth in the Preamble.
EFTA means the Electronic Fund Transfer Act (15 U.S.C. §§ 1693, et seq.) and Regulation E
thereunder (12 C.F.R. Part 205), each as amended from time to time.
Executive Complaints means (i) any material complaint received by a Party from any System
relating to the Program and (ii) complaints to any Regulatory Authority or senior management of any
Party relating to the Program.
FFIEC means the Federal Financial Institutions Examination Council.
Force Majeure Event has the meaning set forth in Section 26.6.
Funding Account has the meaning set forth in Section 3.8.2(b).
Funding Account Shortfall has the meaning given in Section 9.1.1.
GLBA means, collectively, the Gramm-Leach-Bliley Act, 15 U.S.C. §§ 6801, et. seq., the
Privacy Regulations, and the standards for safeguarding customer information set forth in 12 C.F.R.
Part 364 and 16 C.F.R. Part 314 or such corresponding regulations as are applicable to the
Program and the Parties.
Green Dot has the meaning set forth in the Preamble.
Green Dot Compliance Officer has the meaning set forth in Section 6.3.
Green Dot Created Technology has the meaning set forth in Section 11.7.1.
Green Dot Designees has the meaning set forth in Section 15.3.
Green Dot License has the meaning set forth in Section 11.1.1.
Green Dot Owned Modifications has the meaning set forth in Section 11.7.1.
Green Dot Relationship Manager has the meaning set forth in Section 15.1.
Green Dot Technology has the meaning set forth in Section 11.7.1.
Independent Sales Organization means a third party service provider sponsored by CB&T
pursuant to the System Rules.
Initial Term has the meaning set forth in Section 23.1.
Line of Credit has the meaning given in Section 9.1.
Load Amount means the value assigned to or loaded onto Prepaid Cards.
Load Fee means a transaction fee charged in connection with the sale of a Prepaid Card or a
Reload, as set forth in the Retailer Agreement.
Load Volume means the Load Amounts related to all CB&T-issued products or services under the
Program and all load amounts related to other Green Dot network programs.
Losses has the meaning set forth in Section 24.1.
Management Committee has the meaning set forth in Section 15.2.1.
Mark means the service marks, trademarks and copyrights of Green Dot, the Systems, Synovus
or CB&T, as applicable, including the names and other distinctive marks or logos, which identify
Green Dot, the Systems, Synovus or CB&T.
MasterCard means MasterCard International Incorporated and its successors and assigns.
Materials means all written (including electronic) materials relating to the Program
utilized by Green Dot, including training materials, policies and procedures, including without
limitation BSA/AML/OFAC Procedures, advertisements, Customer Agreements, privacy policies, Privacy
Notices, change in term announcements, counteroffers, Prepaid Card carriers, Customer service
letters, any website established by Green Dot or CB&T in connection with the Program, any radio
scripts or television scripts and displays, and any information or disclosures relating to Accounts
provided to Customers, and documents and any material amendments or updates thereto relating to
Retailers.
Member Service Provider means a third party service provider under MasterCard rules.
Merchant means any merchant, including Retailers.
NACHA means the National Automated Clearing House Association and its successors and
assigns.
Network Settlement Agreement means that certain Settlement Agency Agreement entered into
between CB&T and Green Dot dated as of January 1, 2005, as amended through the date hereof.
New CB&T Mark has the meaning set forth in Section 11.2.1.
New Green Dot Mark has the meaning set forth in Section 11.1.1.
New Materials means Materials that either (i) as of the Effective Date of this Agreement are
not already in active use in connection with the Program or (ii) such Materials that, as of the
Effective Date of this Agreement are in active use in connection with the Program, but are
materially or substantively amended or otherwise materially or substantively modified on or after
the Effective Date of this Program. At such time as such New Materials are approved for use in
connection with the Program as provided in this Agreement, such New Materials shall be deemed to be
Materials.
New Relationship Process means the processes set forth in the Program Operating Guidelines
for the opening of new Accounts.
Noncompliance Losses has the meaning set forth in Section 24.1.2. Notifying Party has the
meaning set forth in Section 14.3.
Object Code has the meaning set forth in Section 11.8.
OFAC means the United States Department of Treasurys Office of Foreign Assets Control.
Operating Account means the account maintained at CB&T which is utilized to meet the funding
requirements of the Funding Account.
Original Agreement has the meaning set forth in the Recitals.
Oversight Committee has the meaning set forth in Section 15.6.
Oversight Contact means the chairperson of the Oversight Committee.
Oversight Plan means the plans and procedures set forth in Schedule 6.2, as amended
from time to time pursuant to ARTICLE 3, detailing CB&Ts policies and procedures applicable to the
Program.
Party or Parties means as applicable, Green Dot and/or CB&T and, as specified in Section
26.17, Synovus.
Payment Card Industry Data Security Standards or PCI Standards means the data security
standards established and implemented by the various payment card associations.
Person means any legal person, including any individual, corporation, limited liability
company, partnership, joint venture, association, joint-stock company, trust, unincorporated
organization, governmental entity or other entity of any nature.
Prepaid Card means a reloadable or non-reloadable prepaid card or other prepaid device
issued by CB&T as a product of CB&T in connection with the Program pursuant to this Agreement and
under authority from the System.
Prepaid Card Program means that aspect of the Program related to the offer of Prepaid Cards
to consumers and the servicing of such Prepaid Cards.
Privacy Notices means all privacy policy disclosure statements required by Applicable Law,
including without limit GLBA, in connection with the use of any Accountholder Data by CB&T or Green
Dot, any of Green Dots Affiliates or any third party engaged by Green Dot or CB &T.
Privacy Rules mean, collectively, those provisions of Title V of GLBA that address the
permissible uses of personally identifiable information of customers and consumers and the
obligations associated therewith, and the implementing regulations of the Office of the Comptroller
of the Currency, the Federal Deposit Insurance Corporation, the Board of Governors of the Federal
Reserve System or the Federal Trade Commission promulgated thereunder, and published
interpretations thereof, all as they may be amended, supplemented and/or interpreted in writing
from time to time by any federal Regulatory Authority.
Processor means the entity which processes and maintains the system of records of
transactions on the Accounts.
Program means the Prepaid Card Program and all other activities undertaken by the Parties
with respect to any other products and services offered pursuant to this Agreement.
Program Accounts means the Retailer Reserve Account, the Operating Account, the Funding
Account and the Settlement Account and such other accounts as may be established from time to time
in connection with the Programs pursuant to the terms of this Agreement.
Program Operating Guidelines has the meaning set forth in Section 3.4.
Protest Statement has the meaning set forth in Section 24.1.2.
Receiving Party has the meaning set forth in Section 16.1.4.
Regulatory Authority means any federal, state or local governmental, regulatory or
self-regulatory authority, agency, court, tribunal, commission or other entity asserting
jurisdiction over CB&T, Green Dot or the Program.
Regulatory Communication means all communications from any Regulatory Authority concerning
the Program.
Reload means the process of adding cash funds to an Account, including but not limited to,
by way of (i) MoneyPak®, (ii) point-of-sale swipe transaction or (ii) direct deposit through the
Automated Clearing House (ACH) system.
Renewal Term has the meaning set forth in Section 23.1.
Reseller means an entity authorized by Green Dot, pursuant to a Reseller Agreement, to
market, promote, sell and fund Prepaid Cards and to load Accounts at and from locations of
Merchants with which Reseller has contracted.
Reseller Agreement means any agreement entered into between Green Dot and any prospective
Reseller (and, if applicable, CB&T) to serve as a reseller pursuant to the provisions of this
Agreement.
Retailer means any Merchant that has executed a Retailer Agreement to distribute products or
services, including without limit, Prepaid Cards, under the Program.
Retailer Agreement means the written agreement between Green Dot and a Merchant selected as
a Retailer (and, if applicable, CB&T) pursuant to the provisions of this Agreement.
SEC means the U.S. Securities and Exchange Commission.
Security Breach has the meaning set forth in Section 14.3.
Service Level Standards means the Customer service standards set forth in Schedule
6.13.1.
Services has the meaning set forth in Section 4.1.
Settle and Settlement mean the movement of funds tendered for or loaded upon the Prepaid
Cards among CB&T, other financial institutions and the System in accordance with Applicable Law to
settle Transactions on such Prepaid Cards, including through automated clearing house or other
networks or systems.
Settlement Account means the accounts maintained by CB&T used for Settlement of all
Transactions initiated by use of a Prepaid Card(s) by or on behalf of a Customer.
Standard Agreements has the meaning given in Section 8.4.
Successor Bank has the meaning set forth in Section 23.7.1.
Supporting Agreements has the meaning set forth in Section 2.3.
Switchover Date has the meaning set forth in Section 23.7.3.
Synovus has the meaning set forth in the Preamble.
System means any of NACHA, Visa, MasterCard, or any other card association or payment system
selected by CB&T and agreed to by Green Dot with respect to the products and services contemplated
by this Agreement.
System Rules means the bylaws, operating rules and regulations of any applicable System,
including the Payment Card Industry Data Security Standards.
Term means the Initial Term and the Renewal Terms, collectively.
Third Party Service Provider means a service provider which Green Dot utilizes to perform
Customer service support services and that has access to Accountholder Data, including any
Processor, but excluding Experian plc and LexisNexis, a division of Reed Elsevier Inc.
Third Party Service Provider Application Approval Policy has the meaning set forth in
Section 8.5.
Transaction means using a Prepaid Card to do any of the following: (i) make a purchase or
otherwise make a payment to or for the benefit of a third party; or (ii) obtain a credit for a
previous purchase; or (iii) make a cash withdrawal at an automated teller machine, bank teller or
via other means.
Visa means Visa Inc. and its successors and assigns.
Wind Down Period means the period from the date of termination or expiration of the
Agreement through the date that the Parties have completed the transfer of the Program to a
Successor Bank or completed the wind-down of the Program, pursuant to Section 23.7.
ARTICLE 2
ORIGINAL AGREEMENT; OTHER AGREEMENTS; PRIORITY OF DOCUMENTS
2.1 Original Agreement. The Parties agree, recognize and acknowledge that as of the
Effective Date, the Original Agreement is terminated and the activities undertaken pursuant to the
Original Agreement shall be subject to the terms of this Agreement. The Parties recognize and
acknowledge that the termination of the Original Agreement shall not affect the rights of the
Parties under the Network Settlement Agreement, which shall be subject to the provisions of Section
2.2.
2.2 Network Settlement Agreement. The Parties recognize and acknowledge that the
terms of the Network Settlement Agreement shall continue to apply with respect to the respective
rights and obligations of Green Dot and CB&T. Notwithstanding the foregoing, the pricing for the
Network Settlement Agreement shall be as set forth in Schedule 12.1.
2.3 Supporting Agreements. The Parties recognize and acknowledge that the terms of
all supporting agreements entered into between or among CB&T and/or its Affiliates and Green Dot
listed on Schedule 2.3 (collectively, the Supporting Agreements) and such other agency
agreements between CB&T and/or Green Dot and Retailers or Resellers that are existing as of the
Effective Date shall continue to apply with respect to the respective rights and obligations of
Green Dot and CB&T.
2.4 Priority of Documents. Any conflict or inconsistency between the provisions
contained in the System Rules, the body of this Agreement (Articles 1 through 26), the Oversight
Plan, the Retailer or Reseller Agreement, the Network Settlement Agreement, and the Schedules
hereto other than Schedule 6.2 (Oversight Plan) and Schedule 8.4 (Retailer
Agreement), shall be resolved with priority being given as follows, with those items listed first
controlling over any listed later: (i) the System Rules; (ii) the body of this Agreement (Articles
1 through 26); (iii) Schedule 6.5.1 (Program Operating Guidelines); (iv) Schedule 6.2
(Oversight Plan); (v) the remaining Schedules of this Agreement; (vi) the Network Settlement
Agreement; (vii) the Supporting Agreements; and (viii) in the following order, any Retailer
Agreement, Reseller Agreement, or Third Party Service Provider Agreement.
ARTICLE 3
CB&T CONTROL; OVERVIEW OF THE PROGRAM
3.1 General. CB&T and Green Dot hereby each acknowledge and agree that (a) CB&T has
established the Program; (b) except as otherwise expressly provided in this Agreement, CB&T shall
have full control and continued oversight over the Program, including without limitation all
policies, activities and decisions with respect to the Program; (c) the products and services
offered under the Program pursuant to this Agreement are products of CB&T; and (d) Green Dot shall
serve as CB&Ts administrator and servicer for the Program, to which CB&T has delegated specific
responsibilities relating to the marketing and servicing of the Program, including the marketing
and sale of the Prepaid Cards. Schedule 3.1 sets forth a description of the current
products offered under the Program. Additional products and services may be offered under the
Program in accordance with the provisions of Section 3.6. The Program shall be implemented by CB&T
issuing Prepaid Cards (and offering other products and services) pursuant to the terms of this
Agreement.
3.2
CB&T Control.
3.2.1
Determination of Applicable Law and System Rules.
(a) CB&T Determinations. As between CB&T and Green Dot with respect to each of their
respective rights and obligations under this Agreement, CB&T has the sole and exclusive right to
determine (i) which System Rules and modifications thereto apply to the Program; (ii) which
federal, State and local laws, court opinions, attorney general opinions, rules and regulations,
and regulatory guidance, regulatory determinations of (or agreements with) or written directions of
any arbitrator or Regulatory Authority, and modifications thereto, apply to the Program or the
Parties hereto and thus are Applicable Laws; (iii) how such System Rules and Applicable Laws apply
to the Program; and (d) how and to what extent pending, settled or decided lawsuits or enforcement
actions affecting CB&T or any other company, and legal and regulatory developments and trends,
should be addressed in the Program; provided, however, that in making such
determinations, CB&T shall consult with Green Dot, shall exercise reasonable and professional
judgment, and shall consult with legal counsel as appropriate.
(b) CB&T Amendments. CB&T further reserves the right to amend the Oversight Plan or
the Program Operating Guidelines or other policies and procedures relating to the Program in
consultation with Green Dot, as deemed necessary by CB&T in light of determinations made by CB&T
under Section 3.2.1(a). In the event CB&T concludes that a modification to the Program is required
due to a change in Applicable Law or System Rules, CB&Ts interpretation of Applicable Law or
System Rules, or such other determinations made by CB&T under Section 3.2.1(a), CB&T shall provide
Green Dot written notice with as much notice as is practicable prior to the adoption of such
proposed modification. Green Dot may raise objections to the proposed modification and in such
event, the Parties agree to cooperate and expedite resolution with respect to the Applicable Law or
System Rules. If compliance with the modification to the Applicable Law or System Rules would
result in a material change to the Program, CB&T agrees to provide Green Dot a commercially
reasonable period of time to implement such material change, taking into account with respect to
such period of time any legally-binding effective date of such modification and the legal,
compliance and reputation risks
to the Program and the Parties. Green Dot shall take all actions deemed necessary by CB&T, in
CB&Ts commercially reasonable discretion, taking into account any legally-binding effective date
with respect to such change in Applicable Law or System Rules and the legal, compliance and
reputation risks to the Program and the Parties, to implement the modification in the manner and
time period specified by CB&T. CB&T may seek specific performance under this Section 3.2.
3.2.2 CB&T Program Control. Green Dot recognizes and acknowledges that CB&T shall
retain decisional authority and control over the Program in all material respects, and that Green
Dot shall not implement any changes to any aspect of the Program except as expressly stated herein.
CB&Ts control of the Program shall include, without limitation, its rights to exercise its best
judgment in making risk assessments and in determining whether any risks associated with the
Program exceed what is appropriate in CB&Ts good faith judgment.
3.2.3 CB&T Control Standard; Consultation. In any action to be undertaken by CB&T
with respect to the Program (including without limit with respect to any change to the Program that
CB&T believes may be required due to a change in Applicable Law, the System Rules, or in response
to any Criticism), CB&T shall provide Green Dot with its reasoned basis for the action to be taken
and implemented. In the event Green Dot, in good faith, disputes a proposed action to be taken by
CB&T, any Party can refer the matter to the Dispute resolution procedures set forth in Section
25.2.
3.2.4 CB&T Final Determination. At the conclusion of the consultation procedures set
forth above, CB&T shall have the final determination as to any changes that may be required or
advisable with respect to the Program, subject to the Dispute resolutions procedures of Section
25.2. Notwithstanding the foregoing consultation process, in the event that CB&T determines in its
commercially reasonable judgment that a particular action or change to the Program must be
implemented within a specific time period to address a change in Applicable Law, System Rule, or in
response to a Criticism, CB&T shall have the right to implement, and cause Green Dot to implement,
any required change to the Program in any time period that CB&T believes is necessary or
appropriate.
3.2.5 Green Dot Termination Right. In the event CB&T determines to implement a change
to the Program following the procedures set forth above and Green Dot determines in good faith and
in its commercially reasonable judgment that (a) such change in the Program is not required under
Applicable Law or the System Rules, which determination is supported by a legal opinion provided to
Green Dot by a reputable law firm, with a copy of such opinion provided to CB&T, and (b) such a
change would cause a Green Dot Material Adverse Effect, Green Dot may, upon one hundred and eighty
(180) days written notice to CB&T, terminate this Agreement; provided, however,
that Green Dot shall not have the right to terminate this Agreement pursuant to this Section 3.2.5
if it does not issue a termination notice within sixty (60) days following CB&Ts decision to
implement the change. Any termination by Green Dot pursuant to and permitted by this Section 3.2.5
shall be without any payment of liquidated damages or early termination payments of any kind by one
Party to the other; provided that Green Dot shall pay CB&T the conversion expenses
associated with such termination. For purposes of this Section 3.2.5 only, Green Dot Material
Adverse Effect
means that Green Dots income from the Program for the [***] would be
more than [***] percent ([***%]) lower than its income for
the [***] period.
3.3 Non-Exclusivity. Except as otherwise expressly provided in this Section 3.3 or
as otherwise mutually agreed to in writing by the Parties, there shall be no limitation or
restriction on a Partys ability to engage in activities similar to the Program with any other
Person. Without limiting the foregoing statement, Green Dot may enter into agreements or
arrangements with other financial institutions to issue prepaid cards, cards or other bank products
and services by and through the Retailers and other Merchants participating in the Program, and
CB&T may enter into agreements and arrangements with third parties to issue and distribute products
and services (including without limit prepaid cards and other cards) on behalf of CB&T.
3.4 Program Operating Guidelines. The Parties acknowledge and agree that, as of the
Effective Date, the terms and provisions of Schedule 6.5.1 (the Program Operating
Guidelines) shall apply with respect to the manner in which Prepaid Cards shall be made available
to consumers and the manner in which the Program shall operate. The Parties may amend the Program
Operating Guidelines as provided in Section 3.2.1. The Parties agree to abide by the Program
Operating Guidelines as in effect at any given time in performing their obligations under this
Agreement.
3.5 Green Dots Right to Offer Prepaid Cards. CB&T grants Green Dot the right to
offer Prepaid Cards for sale on behalf of CB&T, and hereby appoints Green Dot as CB&Ts agent for
the sole and limited purpose of facilitating compliance with the Bank Secrecy Act and state money
transmitter statutes with respect to the Prepaid Card Program, including the sale of payment
instruments, and providing services as described herein with respect to the Prepaid Card Program.
CB&T may appoint one or more Retailers and Resellers as its agent or delegate for the purpose of
facilitating compliance with the Bank Secrecy Act, state money transmitter laws, the sale of
Prepaid Cards, or otherwise as CB&T determines to be necessary or prudent after consultation with
Green Dot.
3.6 Other Products and Services. Subject to the terms and conditions of this
Agreement, during the Term, CB&T and Green Dot may, each acting reasonably, mutually agree in
writing to the development and implementation of other financial or non-financial products and
services that would be complementary to the Prepaid Card Program, beneficial to the Customer base
or useful for CB&T given the nature and identity of the Customers, and the applicable mutually
agreed pricing features and attributes. The terms and conditions of any such products or services,
and the various rights, duties and obligations of each of Green Dot and CB&T (including fees,
expenses and compensation) with respect to any such products or services, shall be as mutually
agreed upon by the Parties, and shall be set forth in a Schedule to this Agreement signed by each
Party; provided, however, that CB&T shall have final approval
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over any such products or services. Green Dot also may, with prior written approval from
CB&T, which approval shall be granted or withheld in CB&Ts commercially reasonable discretion,
offer to Customers non-financial products or services directly or through a Third Party Service
Provider (approved by CB&T pursuant to the terms hereof). In the event that CB&T has not responded
to a Green Dot proposal for any new product or service to be offered through the Program within
twenty (20) Business Days of CB&Ts receipt from Green Dot of a written notice of its intent to
offer such product or service (which notice shall contain sufficient detail on the proposed
products and services), Green Dot may refer the matter to the Dispute resolution procedures set
forth in Section 25.2.
3.7 Accounts. The Parties acknowledge that the use of the term Account herein is
for identification purposes only and is not intended to imply that any particular relationship
constitutes an account for purposes of application of Applicable Law or otherwise.
3.8 Handling of Funds.
3.8.1 Loading of Accounts General Description. Pursuant to the terms of the
applicable Retailer Agreement, a Retailer shall, in connection with the sale of a Prepaid Card or
any Reload, (a) collect from the Customer the Load Amount and any Load Fee authorized by the
Retailer Agreement, and (b) [***] and [***]. Following
completion of the sale transaction at a Retailer location, the [***] or,
[***], a [***] to [***] to
[***] on [***] in accordance with the terms of the
Retailer Agreement.
3.8.2 Deposit Accounts.
(a) Establishment of Deposit Account. CB&T shall establish and maintain such CB&T
accounts as further described herein and in Schedule 3.8.2(a), including the Program
Accounts, as are necessary to provide the services described in this Agreement.
(b) Customer Funds. Each Retailer performing the sale of a Prepaid Card or any Reload
shall [***] to the [***] or the
[***], as applicable (collectively, the [***]), in [***] for the
[***].
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Per [***] shall [***] to a
[***]. The [***] shall be [***] or
[***] in [***] on [***] in
accordance with [***]. Green Dot and CB&T acknowledge and agree that (i) once
[***] or as otherwise [***] or [***], and
[***] to [***] with respect to such [***]
whether or not the [***], (ii) neither CB&T nor Green Dot shall
[***] except as provided in this Agreement or in the Customer Agreement, and
(iii) the [***] shall not be used for any other purpose.
(c) Daily Settlement. CB&T shall cause Customer Funds to be transferred from the
Funding Accounts to the Settlement Accounts in an amount adequate to facilitate Settlement with the
System on a daily basis or as otherwise determined by CB&T.
(d) Overdrawn Accounts. In the event an Account is overdrawn by a Customer, such
overdrawn amount shall be deemed a receivable from the Customer to CB&T and such receivable shall
be deemed assigned by CB&T to Green Dot in consideration for receipt of cash funds from Green Dot
in such overdrawn amount paid to CB&T on a monthly basis.
ARTICLE 4
GREEN DOT RESPONSIBILITIES AND OBLIGATIONS
4.1 General Responsibilities. Green Dot shall assist CB&T in the development and
marketing of the Program products and services, market and sell Prepaid Cards and other products
and services on behalf of CB&T, and perform services that are necessary or appropriate to support
the Program (collectively, the Services). Green Dot is responsible for ensuring that the Program
and all Services performed and undertaken hereunder shall be in compliance with Applicable Law,
System Rules and this Agreement (including, without limitation, the Program Operating Guidelines).
Without limiting the foregoing, Green Dot shall provide the following Services:
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(a) marketing and advertising of Prepaid Cards and such other of CB&Ts products and services
as the Parties agree to advertise, including advertisement of the foregoing through Green Dots
website;
(b) undertaking the Retailer, Merchant, Reseller and Third Party Service Provider objectives
as set forth in ARTICLE 8;
(c) activating Prepaid Cards and providing customer service in accordance with the Service
Level Standards set forth in Section 6.13 and Schedule 6.13.1;
(d) maintaining current and accurate books or records regarding the products and services
marketed by Green Dot in accordance with Section 18.6;
(e) providing CB&T with reports detailing transactions and servicing with respect to the
Program products and services marketed by Green Dot on behalf of CB&T as set forth in
Schedule 4.1(e) or such other periodic or ad hoc reports as may be mutually agreed upon by
the Parties from time to time at no additional cost to CB&T within the reasonable capacity of Green
Dot;
(f) implementing the policies and procedures established by CB&T pursuant to this Agreement to
approve Applicants, including the BSA/AML/OFAC Procedures;
(g) monitoring all Applicable Law, including money services business laws, for changes and
notifying CB&T of such changes;
(h) monitoring all System Rules (including without limitation NACHA or other subsequent
automated clearing house rules) for changes and notifying CB&T of such changes to the extent that
CB&T, other than with respect to PCI Standards and rules and guidelines of an automated clearing
house system or operator, either ensures that Green Dot receives communications directly from each
System or CB&T provides Green Dot with System Rules changes (or a reasonable description of such
changes) when such changes are communicated directly to CB&T;
(i) processing Customer refunds on behalf of CB&T for the Program; and
(j) providing appropriate notices to CB&T as required hereunder.
4.2 Development and Delivery of Customer Agreements. Green Dot shall cooperate with
CB&T to develop, and shall, in connection with the issuance of a Prepaid Card, provide the Customer
with the Customer Agreement and any additional Materials related to the Program, in each case as
such Customer Agreement and other Materials are approved by CB&T pursuant to the terms of this
Agreement. All charges and fees applicable to the products and services offered pursuant to the
Prepaid Card Program (or any other Program hereunder) shall be fully and completely disclosed in
the Customer Agreement; provided, however, that the terms and conditions applicable
to any ancillary products or services may be disclosed in a separate agreement related to such
product or service or in a supplement to the Customer Agreement.
4.3 Green Dot Employees. Green Dot shall be responsible for the conduct and
active monitoring of its employees and sales representatives with respect to all aspects of Green
Dots performance under this Agreement and the Program, including without limitation their
respective compliance with this Agreement, Applicable Law, System Rules, and the Program Operating
Guidelines and the Oversight Plan.
4.3.1 Background Checks and Employee Responsibility. Without limiting the foregoing,
Green Dot shall (i) conduct background and OFAC checks on each of its employees engaged in
providing the Services, (ii) [***], and, if available [***], of
[***], and [***] for [***] the
[***] for any reason, and (iii) comply with the provisions of Section 19 of
the Federal Deposit Insurance Act, as amended by the Financial Institutions Reform, Recovery, and
Enforcement Act of 1989 (12 U.S.C. § 1829). [***]. Green Dot shall take
action as soon as possible to rectify any non-compliant activity or other activity that, in CB&Ts
commercially reasonable discretion, could cause harm to CB&Ts reputation or business.
4.3.2 Green Dot Training. Green Dot shall provide appropriate training for its
officers, employees, agents and representatives with respect to their duties, if any, related to
the Program, and shall appropriately supervise all such personnel.
4.4 Material Change to Green Dot. Green Dot shall notify CB&T as promptly as
practicable in compliance with Applicable Law regarding a material change in Green Dots business
operations, targeting of consumers or material acquisitions which may have an impact on the Program
or Green Dots ability to perform its obligations hereunder.
ARTICLE 5
CB&T RESPONSIBILITIES
5.1 CB&T Activities. CB&T shall be responsible for the following activities for the
Program:
(a) approval of Prepaid Card Program and other products and services that may be provided
under the Program or any non-financial products or services that may be offered to Customers in
accordance with Section 3.6;
(b) approval of all Materials, including training materials, applications, Customer Agreement,
and marketing documentation in accordance with Section 6.11.2;
(c) in accordance with Section 6.8, approval of the BSA/AML the BSA/AML/OFAC Procedures;
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(d) establishment and maintenance of the Program Operating Guidelines and Oversight Plan;
(e) issuing Prepaid Cards and causing personal identification numbers to be assigned for each
Prepaid Card;
(f) holding Customer Funds in, and being liable to each Customer for Customer Funds in,
Accounts, whether or not such Accounts have been activated by such Customer;
(g) providing Green Dot with any notifications received from a System (other than PCI
Standards or communications from NACHA or the Federal Reserve in its role as an automated clearing
house operator) with respect to the Program or any changes in System Rules as provided in
Section 4.1(h);
(h) payment of compensation to Green Dot in accordance with Section 12.1; and
(i) working closely with Green Dot to develop and enhance the Program to meet CB&Ts strategic
objectives and goals, including by reviewing, assessing and approving in its commercially
reasonable discretion, any modifications proposed by Green Dot.
5.2 Privacy Notices. Each Party shall be responsible for providing each Customer with
such Partys Privacy Notice and the costs of mailing [***];
[***], that [***] shall reimburse [***]
for the amount by which [***] printing and mailing costs for Privacy
Notices exceed [***]% of [***] total
[***] from the prior [***] period. Green Dot will support
the technological and disclosure requirements necessary to permit the electronic delivery of
disclosures upon Customer consent consistent with Applicable Law, to the extent the cost of such
development would result in cost-savings in comparison with the expense of printing and mailing
Privacy Notices. In addition, CB&T and Green Dot shall cooperate to (a) determine which Customers
are entitled to annual Privacy Notices under Applicable Law, taking into account the status and
balance of Accounts and the type of Prepaid Card held by each Customer, and (b) minimize the need
under Applicable Law to provide annual Privacy Notices to Customers, such steps to include
modifications to the Materials on a going-forward basis as necessary or appropriate to define when
Accounts will be considered inactive; provided that such obligation would not require a
change in terms announcement or other obligation that would be cost-prohibitive. Green Dot
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shall then take appropriate steps to flag or identify those Customers and related Accounts
that will not receive annual Privacy Notices so as to minimize delivery of annual Privacy Notices
when not required by Applicable Law.
5.3 Customer Agreements. CB&T shall be the contracting party under all Customer
Agreements and shall enter into a Customer Agreement with each Customer.
ARTICLE 6
PROGRAM COMPLIANCE
6.1 Compliance with Applicable Law and System Rules. CB&T acknowledges and agrees
that it shall be responsible for the Program compliance with Applicable Law and System Rules,
including, (i) all charges and fees applicable to the Prepaid Cards, (ii) any disclosures provided
to any Customer, including, the Customer Agreements and Privacy Notices, and (iii) other products
and services of CB&T; provided, however, that such responsibilities of CB&T shall in no way limit
Green Dots indemnification obligations under ARTICLE 24 except as provided in Section 24.1.2.
Green Dot agrees that it shall comply, and shall cause all Retailers and Third Party Service
Providers to comply, with all such instructions it receives from CB&T. CB&T shall advise Green Dot
in a timely manner of all communications to CB&T related to the Program that CB&T receives from any
System (other than PCI Standards or communications from an automated clearing house system or
operator).
6.2 Oversight Plan. CB&T has established the Oversight Plan as set forth in
Schedule 6.2. CB&T may amend such Oversight Plan from time to time as provided in ARTICLE
3. Green Dot shall comply with the Oversight Plan and, during the Term, the provisions of the
Oversight Plan shall apply in all respects to the rights, duties and obligations of Green Dot and
CB&T. Green Dot shall seek CB&Ts approval as set forth in this Agreement and the Oversight Plan
prior to adding or modifying any Program products or services or modifying Green Dots Services.
6.3 Compliance Officers. The Oversight Committee may appoint one or more compliance
officers (each, a CB&T Compliance Officer), who may be officers of CB&T or Synovus, and who shall
have reasonable access to Green Dots facilities, personnel and records to review and examine for
compliance purposes the services provided to Customers. The Oversight Committee or a CB&T
Compliance Officer(s) shall be permitted to utilize a reasonable system of review by which to
evaluate the services as deemed appropriate by CB&T. The results of such reviews shall be reported
monthly to the Oversight Committee for use in its evaluation of the existing Service Level
Standards. The Oversight Committee may establish regular audit procedures and frequencies for the
services provided to Customers by Green Dot. Green Dot shall designate a specified representative
(the Green Dot Compliance Officer) who shall be a senior level employee of Green Dot, to
coordinate compliance matters with the Oversight Committee or CB&T Compliance Officer(s). The
Green Dot Compliance Officer, the Oversight Contact, and CB&T Compliance Officer(s) shall be
identified in the Oversight Plan. Green Dot shall consult with CB&T prior to replacing the Green
Dot Compliance Officer, and in good faith discuss any objection CB&T may have to such replacement.
6.4 Compliance Counsel. CB&T may exercise its discretion to obtain legal counsel
(Compliance Counsel) with expertise in the field of payment instruments to assist CB&T in
reviewing, and to advise CB&T with regard to, the compliance with all Applicable Law and System
Rules, and all Materials, procedures and matters referred to in the Oversight Plan. Such
Compliance Counsel shall be employed solely by CB&T and retained in that capacity so long as CB&T
deems advisable, shall have no client relationship with Green Dot, and shall owe no duty of loyalty
to Green Dot. Until Green Dot is notified otherwise by CB&T, the Compliance Counsel shall be John
ReVeal of Nelson Mullins Riley & Scarborough LLP, as identified in Section 26.14.
[***].
6.5 Operating Processes and Procedures.
6.5.1 Program Operating Guidelines. The current Program Operating Guidelines,
including the New Relationship Process and the process for the loading and reloading of Prepaid
Cards, are attached hereto in Schedule 6.5.1.
6.5.2 Review and Approval of Changes to the Process.
(a) In the event Green Dot desires to change the New Relationship Process in any material way,
Green Dot shall first present the proposed changes to CB&T for review as set forth in the Oversight
Plan and may not implement the change unless and until CB&T has approved such proposed change.
CB&T shall review the proposed changes and provide any comments or modifications as promptly as
reasonably possible.
(b) Notwithstanding Section 6.5.2(a), in the event that (i) Green Dot identifies circumstances
requiring immediate changes to the New Relationship Process either to (1) protect CB&T or Green Dot
against money laundering, losses due to fraud, computer hacking or viruses, or (2) ensure
compliance with the Bank Secrecy Act or the laws, regulations, rules and sanctions administered by
the Office of Foreign Assets Control, and (ii) in such event Green Dot in good faith determines
that changes to the New Relationship Process must be implemented immediately to avoid the foregoing
losses or to ensure material compliance with the Bank Secrecy Act or the laws, regulations, rules
and sanctions administered by the Office of Foreign Assets Control, then Green Dot may implement
such changes (the Emergency Changes) without first notifying CB&T, provided that Green Dot
promptly reports such Emergency Changes to CB&T and implements such modifications to the Emergency
Changes as CB&T in its reasonable discretion determines to be necessary, appropriate or prudent.
6.5.3 Other Programs. CB&T may establish additional policies and procedures for any
other product or service offered under this Program after consultation with Green Dot.
6.6 Marketing Initiatives. Green Dot shall obtain the prior approval of CB&T with
respect to any marketing initiatives under the Program that it desires to implement as set forth in
the Oversight Plan.
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6.7 Escheat. Green Dot shall provide escheat services on CB&Ts behalf for the
Program in compliance with all state unclaimed property laws, including remitting any unclaimed
funds to the appropriate jurisdiction as required under Applicable Law, as set forth in the letter
agreement set forth in Schedule 6.7. [***] shall be solely liable for
any costs and fines related to any challenge by any Regulatory Authority with respect to escheat or
unclaimed property laws, regardless of whether such cost is incurred by or such fines are assessed
to CB&T or Green Dot.
6.8 BSA/AML/OFAC Compliance. Green Dot shall comply with the obligations of the Bank
Secrecy Act and implement the comprehensive Bank Secrecy Act, anti-money laundering, and OFAC
program (the BSA/AML/OFAC Procedures) approved by CB&T and as set forth in Schedule 6.8,
designed specifically to address the products and services offered pursuant to the Program. Green
Dot shall maintain the BSA/AML/OFAC Procedures, and such other compliance measures, including a
system of internal controls to assure ongoing compliance with the Bank Secrecy Act, independent
testing of the BSA/AML/OFAC Procedures, the designation of an individual or individuals responsible
for coordinating and monitoring the BSA/AML/OFAC Procedures and training for appropriate personnel.
Green Dot and CB&T shall coordinate complete reviews of the BSA/AML/OFAC Procedures and any other
Green Dot Bank Secrecy Act, anti-money laundering, and OFAC program as it relates to the Program at
least annually, and more frequently when new enforcement trends, regulatory guidance, or changes to
Applicable Law suggest that such reviews are advisable in CB&Ts reasonable determination.
6.9 Compliance and Legal Action.
6.9.1 Receipt of Criticism. In the event that a Party receives criticism in a report
of examination or in a related document or specific oral communication from, or is subject to
formal or informal supervisory action by, or enters into an agreement with any Regulatory Authority
or any System with respect to any matter whatsoever relating to (including omissions therefrom) the
Program (any such event a Criticism), such Party, as applicable, shall advise the other Party in
writing of the Criticism received and share with the other Party relevant portions of any written
documentation, or for oral communications, provide a detailed summary in writing, received from the
relevant Regulatory Authority or System, as applicable, to the extent not specifically prohibited
by Applicable Law or System Rules. Following receipt of such Criticism the Parties shall in good
faith consult as to the appropriate action to be taken to address such Criticism, and resolution of
such Criticism shall be in accordance with Section 3.2.3. Green Dot shall take all actions deemed
necessary by CB&T, in its commercially reasonable discretion, to address the Criticism in the
manner and time period specified by CB&T. CB&T may seek specific performance under this
Section 6.9.1.
6.9.2 Regulatory Communications. Each Party shall, to the extent permitted by
Applicable Law, provide the other Party with notice and copies of any material Regulatory
Communications received by such Party concerning any aspect of the Program within five (5) Business
Days of receipt of such Regulatory Communication. For any Regulatory
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Communication for which a response from either Party is required or in either Partys
reasonable judgment is prudent, the Parties shall coordinate and cooperate on the response. If the
Regulatory Communication concerns any aspect of the Program, CB&T shall have the final authority to
approve the actual response to be made.
6.9.3 Executive Complaints and Responses. Each Party shall provide the other Partys
Compliance Officer (or such other person as either Party may designate) with notice and copies of
any Executive Complaint within five (5) Business Days of receipt of such Executive Complaint. The
Green Dot Compliance Officer (or his or her designee) shall propose appropriate response to such
Executive Complaints and the CB&T Compliance Officer shall approve the final responses for all
Executive Complaints.
6.9.4 Program Complaints and Responses. Each Party shall catalog and maintain copies
of all Criticisms, Regulatory Communications, and Executive Complaints (collectively,
Complaints), and responses thereto for the period required by Applicable Law or such longer
period as specified by CB&T in a written notice to Green Dot. Each Party shall (i) have access at
all times to pending and closed Complaints and responses, and (ii) review monthly a summary of all
Complaints and audit a reasonable number, as mutually determined by the Parties, of such
Complaints.
6.9.5 Legal Action. Each Party shall promptly notify the other Party of any legal
action relating to the Program brought by a third party. Each Party shall make commercially
reasonable efforts to assist the other Party in complying with any subpoenas relating to any such
legal action.
6.10 Regulatory Examinations.
6.10.1 CB&T Examination. Green Dot agrees to (i) cooperate and require all Retailers,
Resellers and Third Party Service Providers to cooperate in any examination which may be requested
by any Regulatory Authority or System with audit and examination authority over CB&T and
(ii) provide and shall require all Retailers, Resellers and Third Party Service Providers to
provide to CB&T any information that may be requested by any Regulatory Authority or System in
connection with their examination or review of CB&T or the Program and shall reasonably cooperate,
and (iii) require all Retailers, Resellers and Third Party Service Provides to reasonably
cooperate, with such Regulatory Authority or System in connection with any such examination or
review. Green Dot also shall, at its sole cost and expense, provide such other information,
including financial information, as CB&T, System or any Regulatory Authority may from time to time
reasonably request with respect to Green Dot, Retailers, Reseller and Third Party Service
Providers.
6.10.2 Green Dot Examination. CB&T (i) acknowledges that Green Dot is subject to
examination under the Bank Service Company Act, and (ii) agrees to cooperate with any such
examination subject to Applicable Law. In connection therewith, CB&T shall provide to Green Dot
any information that may be required by any Regulatory Authority or System in connection with their
examination or review of Green Dot or the Program and shall reasonably cooperate with such
Regulatory Authority or System in connection with any such examination or review. CB&T also shall
provide such other information as the Systems or any Regulatory
Authority may from time to time reasonably request with respect to the Program. CB&T shall
make such data and other information available to Green Dot at the sole cost and expense of CB&T.
6.11 Green Dot Licensing and Registration Requirements.
6.11.1 State Licensing Requirements. Green Dot shall obtain and maintain, and shall
ensure that each Retailer, Reseller and Third Party Service Provider obtains and maintains, all
licenses, permits and approvals necessary for the Program under Applicable Law. Without limiting
the foregoing, Green Dot shall obtain, and shall ensure that Retailers and Resellers obtain,
licenses (or exemptions from licensing) as a registered money services business as required by
federal and state money services business laws and that each Retailer and, if applicable, Reseller,
is either (i) sponsored by Green Dot as agent pursuant to appropriate agency agreements with Green
Dot, (ii) is sponsored by CB&T as agent pursuant to appropriate agency agreements with CB&T or
(iii) is appropriately registered as money services business, as required by federal or state money
services business laws.
6.11.2 System Registration Requirements. CB&T shall maintain its registration with
the applicable System and fully comply with the terms of any documents and agreements executed
therewith. Green Dot shall provide CB&T a monthly update of the identity and location of all
locations where Prepaid Cards are sold.
6.12 Materials.
6.12.1 General Approval. Except as otherwise expressly provided herein, the Parties
shall mutually develop all Materials; provided, however, that CB&T shall have final
approval over all Materials and New Materials. All Materials shall comply with this Agreement, the
System Rules and Applicable Law. Green Dot shall not use any Materials or New Materials unless
CB&T has expressly approved such Materials or New Materials. Green Dot shall promptly submit to
CB&T copies of all New Materials it contemplates using in connection with the Program, and CB&T
shall promptly approve or reject such New Materials in its reasonable discretion. In the event
that CB&T has not responded to Green Dots proposal to approve specific New Materials within
fifteen (15) Business Days of CB&Ts receipt from Green Dot of the form of such New Materials,
Green Dot may refer the matter to the Dispute resolution procedures set forth in Section 25.2;
provided, however, if New Materials are materially or substantively changed by
Green Dot after Green Dots initial submission of such New Materials to CB&T for approval, the
foregoing fifteen (15) Business Day time period for review begins anew upon Green Dots submission
of such modified New Materials to CB&T.
6.12.2 Amendment to Materials. In the event there is a change in Applicable Law or
System Rules, Green Dot and CB&T shall, in advance of the effective date of any such change (when
such change has an effective date), coordinate a review of all Materials that could be affected by
such change, and Green Dot shall implement all required changes to the Materials as determined by
CB&T, in consultation with Green Dot, pursuant to the provisions of Section 3.2.1. CB&T may
require Green Dot to amend previously approved Materials as necessary to comply with Applicable
Law, System Rules, or prudent industry practice. [***] shall bear all reasonable costs related
to any changes to the Materials required hereunder. In
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the event of a modification to the Customer Agreement that requires a change to the Prepaid
Cards, informational disclosures, Prepaid Card carrier, or other Materials, CB&T and Green Dot
shall agree to an implementation process that enables Green Dot to utilize any existing inventories
of such materials to the extent practicable and to the extent such use would comply with Applicable
Law and System Rules.
6.12.3 Delivery of Materials. Green Dot shall provide CB&T with copies of any and all
of the Materials, including advertisements, Green Dots policies and procedures promulgated in
connection with this Agreement, Materials relating to Customer service by Green Dot under the
Program, training materials, call center scripts and form letters, and any other documentation or
processing information related to the Program which CB&T may request. Without limiting the
foregoing, Green Dot shall provide CB&T with copies of Green Dots policies and procedures relating
to the Program when such policies or procedures are materially modified and, in any event, at least
annually.
6.13 Customer Service.
6.13.1 Servicing of Accounts by Green Dot. Green Dot shall service, administer and
arrange for such trained personnel as are necessary or appropriate for servicing the Accounts in
accordance with the Service Level Standards set forth in Schedule 6.13.1. With respect to
any servicing activity not specifically identified in Schedule 6.13.1, Green Dot shall
provide such services at a commercially reasonable standard of care consistent with industry best
practices as approved by CB&T hereunder. Any material changes to the anticipated Service Level
Standards set forth in Schedule 6.13.1 shall be approved by CB&T in its commercially
reasonable discretion. CB&T and Green Dot shall establish the criteria and procedures for
directing Customer calls and correspondence to CB&T.
6.13.2 Customer Service Standards. CB&T shall develop Customer service standards for
servicing that are designed to promote Customer satisfaction and to promote the preservation and
growth of the Customer base. CB&T may, but shall not be required to, monitor or at any time audit
or otherwise review compliance with standards to confirm that required levels be maintained. CB&T
may request additional Customer service standards. If CB&T receives any guidance, complaints or
comments from any Regulatory Authority or System or is required to do so by Applicable Law, CB&T
and Green Dot shall work together to alter or amend such Customer service standards to reasonably
address such concerns.
6.13.3 CB&T Monitoring. CB&T or any System or Regulatory Authority may, subject to
Applicable Law and Green Dots privacy policies, monitor Customer calls, e-mails, and other
Customer communications on a random, periodic basis for quality. All of the foregoing monitoring
by CB&T may be conducted by CB&T on an anonymous basis insofar as the individuals participating in
the calls, e-mails or other Customer communications is concerned; provided,
however, that Green Dot management may be informed of such monitoring and all participants
to the calls, e-mails or other Customer communications may receive advance notice, if required by
Applicable Law, that calls, e-mails and other Customer communications may at any time be monitored
for quality control purposes.
6.13.4 Customer Surveys. At CB&Ts request, no more frequently than two (2) times
each year, Green Dot shall conduct Customer surveys to assess Customer satisfaction. Such surveys
shall be developed jointly by CB &T and Green Dot, and Green Dot shall share the results of all
such surveys with CB&T.
6.13.5 Fraud Monitoring. Green Dot shall monitor usage of Program products and
services by Customers, Accounts, Retailers and Resellers to track, review and report on fraudulent
use of Program products and services, and the Parties shall cooperate to reduce fraud. Green Dot
also shall adopt such fraud monitoring practices as are substantially similar to and consistent
with the best industry practices and any applicable System Rules. Green Dot shall provide to CB&T
a summary report of findings from Green Dots fraud monitoring at least quarterly, which fraud
report shall include a quarterly fraud trends update.
ARTICLE 7
SYSTEM RULES
7.1 System Membership/Registration. CB&T shall (i) remain a member in good standing
in the Systems associated with the products and services marketed by Green Dot on behalf of CB&T,
and (ii) provide such BINs and similar identifiers necessary in conjunction with such products and
services. CB &T shall register Green Dot with the System(s) designated in Schedule 7.1 as
a third-party provider (e.g., an Independent Sales Organization with Visa or as a Member Service
Provider with MasterCard). Green Dot shall execute and provide CB&T with all documentation as may
be necessary for such registrations and any renewals thereof, and shall be responsible for all
initial registration fees, renewal fees and any assessments related to Green Dots registration
with such System(s). Green Dot shall maintain its registration with the applicable System and
fully comply with the terms of any documents and agreements executed therewith. Green Dot and CB&T
shall deliver to each other, within five (5) Business Days of receipt, a copy of all notices or
correspondence (other than Confidential Information) received from the Systems relating to any
products or services marketed by Green Dot on behalf of CB&T unless such communication is
time-sensitive, in which case, such communication shall be delivered as soon as reasonably
practicable.
7.2 System Obligations. Each Party shall take all actions as may be required from
time to time by any System in connection with the Program. Additionally, (i) [***]
shall be responsible for [***] assessed from time to time by any System
in connection with the Program [***], and, if such [***] or [***] are
paid by [***], then [***] shall reimburse
[***], and (ii) [***] shall be responsible
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for [***] assessed from time to time by any System in connection with
the Program [***], and, if such [***] are paid by
[***], then [***] shall reimburse
[***].
ARTICLE 8
RETAILER, RESELLER AND THIRD PARTY SERVICE PROVIDER AGREEMENTS
8.1 Development of Retailer Group.
8.1.1 New Merchant Selection. Subject to this ARTICLE 8, Green Dot and CB&T shall
from time to time select new Merchants to participate in the Prepaid Card Program as Retailers,
following which Green Dot shall enter into Retailer Agreements with such Merchants. Green Dot is
hereby authorized to enter into agreements with each Retailer which set forth the terms by which
such Retailer shall be compensated for its marketing and sale of Prepaid Cards, which may include,
but shall not be limited to, [***] shall be responsible for administering the
business relationships with the Retailers.
8.1.2 Existing Group. The Parties acknowledge and agree that all Retailers, Resellers
and Third Party Service Providers used by Green Dot as of the Effective Date (and identified in
Schedule 8.1.2) have been approved by CB&T, and Green Dot shall not be required to obtain
CB&Ts further approval to engage such third parties to participate in the Program as Retailers,
Resellers or Third Party Service Providers; provided, however, that CB&T may
withdraw such approval pursuant to the terms hereof; and provided further, that
Green Dot may not change the terms of any Retailer, Reseller or Third Party Service Provider
Agreement as in effect as of the Effective Date without the prior approval of CB&T as provided in
Section 8.4 hereof, other than terms relating to (i) the compensation of a Retailer for its
marketing and sale of Prepaid Cards, (ii) agency or other language to comply with state money
transmission licensing requirements, or (iii) a one-time extension of the term of the agreement for
up to twelve (12) months.
8.2 Retailer Approval; Excluded Merchants. CB&T at all times reserves the right to
reject, or terminate its relationship with, any Retailer for the Program if in CB&Ts commercially
reasonable judgment such Retailer could expose CB&T to legal, financial, or reputational risk, risk
of lawsuit or Criticism, or otherwise engages in types of businesses or conduct that are
inconsistent with CB&Ts corporate philosophies or risk tolerances. A Merchant may not participate
in the Program as a Retailer unless: (i) CB&T approves the Merchants application; and (ii) Green
Dot and the Merchant (and if applicable, CB&T) execute a Retailer Agreement that has been approved
by CB&T pursuant to Section 8.4 hereof. If Green Dot desires to add a new Merchant to the Program,
Green Dot will provide a request and
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information on the Merchant to CB&T, and CB&T will acknowledge receipt of such request within
seven (7) Business Days after receipt of such request and provide Green Dot with an approval or
denial decision within twenty (20) Business Days after receipt of such request. Unless CB&T
otherwise conditions its approval, approval of a Merchant shall include all locations of that
Merchant identified in the Retailer Agreement; provided, however, that Green Dot
shall remain liable and indemnify CB&T and hold CB&T harmless for all actions or failures to act by
a Merchant with respect to its activities and those at any location included in the Retailer
Agreement. If Applicable Law requires CB&T to be a party to the Retailer Agreement, CB&T shall
enter into an agreement with the Retailer solely to the extent required by Applicable Law.
8.3 Reseller Approval. All prospective Resellers solicited by Green Dot shall be
approved by CB&T. CB&T at all times reserves the right to reject, or terminate its relationship
with, any Reseller for the Program if in CB&Ts commercially reasonable judgment such Reseller
could expose CB&T to legal, financial, or reputational risk, risk of lawsuit or Criticism, or
otherwise engages in types of businesses or conduct that are inconsistent with CB&Ts corporate
philosophies or risk tolerances. A prospective Reseller may not participate in the Program unless
(a) CB&T approves the prospective Resellers application and (b) Green Dot and the prospective
Reseller (and if applicable, CB&T) execute a Reseller Agreement that has been approved by CB&T
pursuant to Section 8.4 hereof. If Green Dot desires to add a new Reseller to the Program, Green
Dot will provide a request and information on the Reseller to CB&T, and CB&T will acknowledge
receipt of such request within seven (7) Business Days after receipt of such request and provide
Green Dot with an approval or denial decision within twenty (20) Business Days after receipt of
such request. Unless CB&T otherwise conditions its approval, approval of a Reseller shall include
all locations of that Reseller identified in the Reseller Agreement; provided,
however, that Green Dot shall remain liable and indemnify CB&T and hold CB&T harmless for
all actions or failures to act by the Reseller with respect to its activities and those at any
location included in the Reseller Agreement. If Applicable Law requires CB&T to be a party to the
Reseller Agreement, CB&T shall enter into an agreement with the Reseller solely to the extent
required by Applicable Law.
8.4 Retailer and Reseller Agreements. Green Dot has provided to CB&T the form of its
standard Retailer Agreement and Reseller Agreement, copies of which are set forth in
Schedule 8.4 (collectively, the Standard Agreements). The Parties agree that although
variances in the terms of the Standard Agreements may be necessitated by virtue of negotiations
between Green Dot and any particular Retailer or Reseller, Green Dot covenants and agrees to
utilize its commercially reasonable efforts to confirm that all Retailer and Reseller Agreements
deviate as immaterially as possible from the Standard Agreement. Any material deviations from the
Standard Agreement related to confidentiality, CB&T approval of the program, settlement or
compliance with law shall require the prior written consent of CB&T, and any modifications to any
Retailer Agreement or Reseller Agreement after it has been executed by the Retailer or Reseller
must be approved by CB&T, other than modifications provided for in subsections (i) through (iii) of
Section 8.1.2; provided that CB&T shall make reasonable efforts to provide a determination to Green
Dots request for approval within five (5) Business Days of CB&Ts receipt of such request, such
approval shall not be unreasonably withheld or conditioned, and Green Dot and CB&T agree that it
shall not be unreasonable for CB&T to refuse a deviation from the Standard Agreement or
modification to an existing Retailer or Reseller Agreement if CB&T determines in its commercially
reasonable discretion that such deviation or modification could expose CB&T to legal or
reputational risk, risk of lawsuit or regulatory action, or otherwise would be inconsistent with
CB&Ts risk policies. Green Dot shall provide to CB&T copies of all executed Retailer and Reseller
Agreements, including all amendments, supplements and modifications thereof, promptly upon the
execution of such agreement and amendments, supplements or modifications.
8.5 Third Party Service Provider Agreement and Approval. A service provider shall not
provide services for the Program unless (i) the service provider is approved by CB&T pursuant to
the standards for acceptance (Third Party Service Provider Application Approval Policy) set forth
in the Program Operating Guidelines; and (ii) Green Dot and the service provider execute an
agreement which shall, at a minimum, include the provisions and address the issues set forth in
Schedule 8.5. No material change in the scope of responsibilities (including the
assignment of different kinds of Accounts) of an approved Third Party Service Provider agreement
may be made without CB&Ts prior written approval, which approval shall not be unreasonably
withheld, conditioned or delayed.
8.6 Approval of Assumption of Responsibilities by Green Dot or its Affiliates. In the
event that Green Dot or any of Green Dots Affiliates chooses to perform any of the functions that,
as of the time of such choice or the Effective Date of this Agreement (whichever is later), are
performed by any Processor or other Third Party Service Provider, Green Dot or such Affiliate, as
applicable, must (i) satisfy the Third Party Service Provider Application Approval Policy; (ii) be
approved by CB&T, which approval shall not be unreasonably withheld; and (iii) in the case of a
Green Dot Affiliate, execute an addendum to this Agreement setting forth its responsibilities.
8.7 Changes to and Renewal of Agreements.
(a) CB&T may in its commercially reasonable discretion (and subject to Section 3.2.3), modify
(or require that Green Dot modify) any Reseller Agreement, Retailer Agreement, or Third Party
Service Provider agreement, and the Standard Agreements, to reflect
changes in Applicable Law, System Rules, or in response to Criticism. Following any such
modification Green Dot shall, to the extent applicable, amend the existing Retailer Agreements,
Reseller Agreements, and Third Party Service Provider agreements to reflect such change.
(b) No Retailer Agreement, Reseller Agreement, or Third Party Service Provider agreement may
be renewed without CB&Ts prior approval under the standards set forth in Sections 8.2, 8.3 and 8.5
for CB&Ts initial approval of such agreement. In the event one of the foregoing agreements renews
automatically by its terms unless a party thereto provides advance notice of non-renewal to the
other party or parties before a specified time period or date (the Non-Renewal Deadline, CB&T
shall provide notice to Green Dot within thirty (30) calendar days before such Non-Renewal Deadline
if CB&T does not approve the renewal of the relevant agreement. Green Dot will provide CB&T,
promptly upon its execution, copies of each Retailer Agreement, Reseller Agreement, and Third Party
Service Provider agreement and any amendments to any of the foregoing agreements.
8.8 Compliance by Retailers, Resellers and Third Party Service Providers.
(a) Green Dot shall be responsible for the conduct and monitoring of Retailers, Resellers and
Third Party Service Providers with respect to all aspects of their performance under the Program,
including without limitation their respective compliance with this Agreement, Applicable Law,
System Rules, their respective Retailer, Reseller and Third Party Service Provider agreements, and
the Program Operating Guidelines and the Oversight Plan.
(b) Green Dot shall be liable to and indemnify CB&T and hold CB&T harmless for Green Dots,
Retailers, Resellers or Third Party Service Providers actions, failures to act or failure to
comply with Applicable Law, System Rules, this Agreement or the applicable Retailer, Reseller or
Third Service Provider Agreement, and the Program Operating Guidelines and Oversight Plan, to the
extent such actions, failures to act or failure to comply relate to the Program.
8.9 Denial or Termination of Retailer, Reseller or Third Party Service Provider.
Green Dot acknowledges and agrees that CB&Ts decision whether to approve or reject any entity that
is under consideration to become a Retailer, Reseller or Third Party Service Provider, and whether
to continue permitting any Retailer, Reseller or Third Party Service Provider to participate in the
Program, shall be final and that CB&T may direct Green Dot to terminate any Retailer, Reseller or
Third Party Service Provider with respect to the Program in the event that, in CB&Ts commercially
reasonable judgment, such Retailer, Reseller or Third Party Service Provider could expose CB&T to
legal, financial, or reputational risk, risk of lawsuit or Criticism, otherwise engages in types of
businesses or conduct that is inconsistent with CB&Ts corporate philosophies or risk tolerance,
or, in the case of a Third Party Service Provider, fails to perform to reasonable industry
standards. In the event CB&T determines pursuant to the terms hereof to terminate an existing
Retailer, Reseller or Third Party Service Provider, Green Dot shall wind- down its relationship
with such Retailer, Reseller or Third Party Service Provider and terminate such agreement in a
commercially reasonable manner taking into account (i) the monetary costs associated with such
termination, (ii) the reason for such termination, and (iii) the impact on Green Dots customers
and staffing.
8.10 Retailer, Reseller and Third Party Service Provider Due Diligence, Training and
Monitoring.
8.10.1 Due Diligence. Prior to referring any entity to CB&T to become, as applicable,
a Retailer, Reseller or Third Party Service Provider, Green Dot shall perform a due diligence
review and document such review of the entity and, as applicable, its principal owners and
management, as set forth in the Program Operating Guidelines and, with respect to Third Party
Service Providers, as otherwise is consistent with the FFIECs IT Examination Handbook (including
the booklets therein entitled Supervision of Technology Service Providers and Outsourcing
Technology Services), as such handbook is amended from time to time (collectively, the FFIEC
Handbook).
8.10.2 Financial And Other Monitoring. Green Dot shall perform ongoing financial
monitoring of all Retailers, Third Party Service Providers and Resellers, such monitoring to be
consistent with Applicable Law, including, but not limited to, the FFIEC Handbook, and System
Rules. Green Dot shall request Retailers, Third Party Service Providers and Resellers to furnish
CB&T with such financial and other information as CB&T may from time to time reasonably request.
Green Dot shall promptly notify CB&T of any information Green Dot receives that is reasonably
likely to have a material adverse effect on the creditworthiness of any Retailer, Third Party
Service Provider or Reseller or that could affect a Retailers, Third Party Service Providers or
Resellers ability to meet its obligations under the Program. Green Dot also shall promptly notify
CB&T in the event Retailer or Reseller engages in any activities that Green Dot suspects may create
legal, financial or reputational risk, risk of lawsuit or Criticism.
8.10.3 Security Measures and Controls. Green Dot shall monitor Retailers, Resellers
and Third Party Service Providers operations, policies and procedures, such monitoring to be
consistent with the requirements and guidance reflected in the FFIEC Handbook, and shall cause
Retailers, Resellers and Third Party Service Providers (to the extent it may have access to
Accountholder Data) to have proper security measures in place for the protection of Accountholder
Data that are in compliance with Applicable Law and System Rules, including the Payment Card
Industry Data Security Standard as implemented by the applicable System.
8.10.4 Training. Green Dot shall provide to each Retailer, Reseller and Third Party
Service Provider that provides Customer-facing Services (e.g., call center providers) all necessary
and appropriate training and support required to implement the Program, all in a form and substance
reasonably satisfactory to CB&T and in accordance with industry best practices.
8.10.5 Third Party Service Provider Site Certifications. If requested by CB&T
consistent with Section 3.2.3, or if required by CB&Ts credit policy, Applicable Law, or the
System Rules, Green Dot shall perform periodic site certifications reasonably satisfactory to CB&T
of each Third Party Service Provider in order to determine that such entity has proper facilities,
equipment, licenses and permits to perform its services related to the Program. Green Dot shall
submit a written inspection report to CB&T in connection with each such site certification in such
form as CB&T shall reasonably designate, and Green Dot warrants that, as of the date of the
submission of such inspection report to CB&T, to the best of Green Dots
knowledge, the report is true, correct, complete and not misleading. Upon Green Dots
determination that any information contained in any such inspection report is incorrect,
incomplete, or misleading in any way, Green Dot shall promptly notify CB&T of same.
8.10.6 Secret Shopping. Green Dot shall institute and maintain a secret shopper
program to monitor Retailer sales of Prepaid Cards. Such secret shopping program will be designed
to review the Retailers Prepaid Card sales practices and merchandising.
8.11 Existing Retailers, Resellers and Third Party Service Providers. Green Dot shall
provide CB&T such information as reasonably requested with respect to all Retailers, Resellers and
Third Party Service Providers.
8.12 Processor Relationship. Any Processor for the Prepaid Card Program shall be
subject to the provisions of this Agreement as a Third Party Service Provider. CB&T has right of
final approval of a proposed new Processor, such approval not to be unreasonably withheld or
delayed. Green Dot shall cause CB&T personnel to have appropriate and adequate training on
Processors systems to access all Program information and reports necessary to CB &T and to cause
CB&T personnel have access to all Program information on Processors systems.
8.13 CB&T Right to System of Records. Green Dot acknowledges and agrees that, as the
owner of the Program, CB&T has the right at any time to access all records, including all reports
(periodic reports and ad hoc reports) and information available from any Third Party Service
Provider (including, without limitation, Processor). Green Dots agreement with each Third Party
Service Provider (including, without limitation, Processor) shall require such Third Party Service
Provider or Processor, to provide Green Dot with full access to all records, including all
information and reports, related to the Program, and Green Dot Shall in turn provide those records,
information and reports to CB&T upon CB&Ts request.
8.14 Access to Third Party Service Providers. Green Dot hereby authorizes CB&T, in
connection with CB&Ts routine oversight for the Program and in connection with any Wind Down, to
(i) communicate directly with any Third Party Service Provider (including, without limitation, a
Processor), and (ii) to obtain from such Third Party Service Provider any reports and information
relating to the Program that CB&T deems necessary or appropriate, and Green Dot hereby authorizes
Third Party Service Providers to communicate directly with CB&T and provide such reports and
information to CB&T; provided, however, that CB&T will not exercise these rights to
conduct or to allow CB&Ts auditors to conduct formal audits of the Third Party Service Providers.
ARTICLE 9
LINE OF CREDIT
9.1 Line of Credit. Green Dot is a borrower under that certain Fifth Amended and
Restated Loan and Line of Credit Agreement, dated as of March 24, 2009, issued by CB&T, and certain
related agreements as listed on Schedule 9.1 (the Line of Credit), as such may be amended
or replaced from time to time pursuant to the Line of Credit and this Agreement.
9.1.1 Purpose of the Line of Credit. The Parties acknowledge and agree that the
purpose of the Line of Credit is to [***], meaning any situation where
[***].
9.1.2 Advances on the Line of Credit. Notwithstanding anything to the contrary in the
agreement or other documentation for the Line of Credit, draws on the Line of Credit can be
initiated only by [***].
9.1.3 Increases to Line of Credit. [***].
9.2 Lien and Security Interest. To secure Green Dots obligations under this
Agreement, under the Line of Credit, and such other debts as Green Dot shall owe to CB&T, Green Dot
shall, contemporaneously with the execution of this Agreement, grant to CB&T a first priority lien
and security interest in those Certificates of Deposit maintained by Green Dot with CB&T and CB&Ts
Affiliates, as such Certificates of Deposit (the Green Dot CDs) are described on
Schedule 9.2 of this Agreement. Next Estate Communications, Inc. (NEC) has separately
granted to CB&T a security interest, pursuant to a Commercial Security Agreement dated March 24,
2009 (the NEC Security Agreement), in all rights of NEC to deposits accounts as specified in the
NEC Security Agreement, including without limitation those Certificates of Deposit maintained by
NEC with CB&T and CB&Ts Affiliates, as such Certificates of Deposit (the NEC CDs) also are
described on Schedule 9.2 of this Agreement (the Green Dot CDs and the NEC CDs are
collectively referred to herein as the CDs). Green Dot shall execute and deliver to CB&T, and
shall cause NEC to execute and deliver to CB&T, upon request, any instruments and documents
necessary to perfect its first priority lien and security interest in and to such CDs and funds,
including without limitation the Control Agreements listed on Schedule 9.2(a).
9.3 CB&Ts Rights Regarding the CDs. [***].
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ARTICLE 10
FINANCIAL STATEMENTS; AUDITS
10.1 Financial Statements and Information Requests. Upon CB&Ts request, Green Dot
shall, within thirty (30) days of such request, provide CB&T with Green Dots most recent financial
statements, which may include quarterly or annual audited financial statements to the extent they
are available. Such financial statements shall be certified in writing by a duly authorized
officer or principal owner of Green Dot as to the accuracy of the data contained therein and the
preparation of such statements in accordance with generally accepted accounting principles. Green
Dot also shall provide such other information concerning Green Dots business and Green Dots
compliance with this Agreement as CB&T may reasonably request. Green Dot authorizes CB&T to obtain
from third parties financial and credit information relating to Green Dot and Green Dot shall
execute any instruments or documents necessary to permit CB&T to obtain such certification.
10.2 Program Audit and Compliance.
10.2.1 Green Dot Audit Plans. Green Dot shall establish and maintain an internal
audit plan for the Program and its obligations under this Agreement as approved by the audit
committee of Green Dots board of directors. Green Dot shall also establish and maintain an audit
plan applicable to Retailers, Resellers and Third party Service Providers to ensure compliance by
each of them with Applicable Law, System Rules, and the Retailer Agreements, Reseller Agreements,
and Third Party Service Provider agreements, as applicable. Green Dot represents and warrants that
its audit plans shall be consistent with industry best practices. Green Dot shall provide a copy
of its audit plans to CB&T, and shall respond in good faith to address any concerns raised by CB&T,
including with respect to the frequency, content and scope of the audits. Without limiting the
foregoing, CB&T may require that Green Dot perform an audit of any specified Retailers, Resellers
or Third Party Service Providers, pursuant to an audit plan and scope acceptable to CB&T in its
commercially reasonable discretion. Green Dot shall submit a written audit report to CB&T in
connection with each audit, and provide CB&T with any additional information requested with respect
to any material issues of concern identified in the audit or by CB&T. Green Dot warrants that, as
of the date of the submission of each such audit report to CB&T that the report is true, correct,
complete, and not misleading. Upon Green Dots determination that any information contained in any
such audit report is incorrect, incomplete or misleading in any way, Green Dot shall promptly
notify CB&T of the same.
10.2.2 CB&T and System Audits. During the Term, and solely to the extent related to
Confidential Information obligations of ARTICLE 16 and books and records retention under
Section 18.6, for a period of two (2) years thereafter: (a) CB&T and CB&T auditors may conduct
audits of Green Dot as reasonably necessary to confirm compliance with this Agreement, the System
Rules and Applicable Law, including a review of Green Dots facilities and its books or records
related to its performance of this Agreement; and (b) any System listed on Schedule 7.1 may
conduct audits of Green Dot as necessary or appropriate under System Rules to confirm compliance
with the applicable System Rules, including, to the extent necessary, a review of Green Dots Third
Party Service Providers facilities.
10.2.3 Regulatory Audits. Green Dot agrees and acknowledges that any Regulatory
Authority may audit Green Dot, Retailers, Resellers or Third Party Service Providers with respect
to the Program, and Green Dot shall, and shall require each Retailer, Reseller and Third Party
Service Provider to, promptly supply such auditing entities with reasonable and appropriate access
to their respective facilities and requested information.
10.2.4 Cooperation. Green Dot shall cooperate with any audit by CB&T, CB&Ts
auditors, any Regulatory Authority, or any applicable System, and shall require all Retailers,
Resellers and Third Party Service Providers to cooperate with any audit by any Regulatory
Authority or applicable System. Green Dot shall and shall require each Retailer, Reseller and
Third Party Service Provider to provide services pursuant to this Agreement in a manner that
permits audit access as contemplated by this Section 10.2.4 without violating the confidentiality
of any information not related to the Program.
10.2.5 BSA Audits. No less frequently than annually, Green Dot shall engage an
independent auditing firm acceptable to CB&T in its commercially reasonable discretion to conduct a
complete audit of Green Dots compliance with applicable Bank Secrecy Act, AML and OFAC
requirements as well as the BSA/AML/OFAC Procedures as set forth in the Oversight Plan, which shall
include, without limitation, a review of Green Dots policies and procedures in place with respect
to identifying the number of sales of Prepaid Cards at any one Retailer or Reseller location in one
day, limiting the number of Prepaid Cards activated by any one individual with the same social
security number, and limiting the Load Amount of each Prepaid Card.
ARTICLE 11
LICENSE OF MARKS; TECHNOLOGY
Each Party shall have the right to review the use of any Marks prior to the use thereof, and
to require the modification of any use that (i) does not comply with Applicable Law, (ii) is not in
conformity with the general usage standards and policies of the Party as in effect from time to
time, (iii) is outside the uses permitted by this ARTICLE 11; or (iv) is otherwise not reasonably
acceptable to such Party.
11.1 Green Dot License Grant And Limitations.
11.1.1 Green Dot Marks. Subject to the terms and conditions set forth herein,
including the obligation to obtain Green Dots prior written consent in each instance pursuant to
Section 11.1.2, Green Dot hereby grants to Synovus and CB&T a non-exclusive, non-transferable,
non-sublicensable (except as set forth below) right and license to use the Green Dot Mark(s) owned
by Green Dot and its Affiliates set forth in Schedule 11.1 solely as and to the extent
necessary to (i) prepare and print Materials (including on the Internet) and Prepaid Cards, in each
case in connection with the Program and in accordance with the terms of this Agreement,
(ii) otherwise carry out Synovus and CB&Ts responsibilities hereunder, and (iii) authorize others
to do any of the foregoing for and on behalf of Synovus and CB&T solely in connection with the
Program and the Performance of this Agreement (the Green Dot License). Synovus and CB&T shall
use the trademark designations ® or TM or such other designation as Green Dot may specify or
approve in connection with the Green Dot Marks on the Prepaid Cards and
Materials. If Green Dot or its Affiliates adopts a trademark, trade name, corporate name or
logo not specified in Schedule 11.1, in lieu of or in addition to any then-existing Green
Dot Mark (New Green Dot Mark), Green Dot may add such New Green Dot Mark to Schedule 11.1
by giving Synovus and CB&T written notice thereof and, upon such notice, such New Green Dot Mark
shall be added to Schedule 11.1 and subject to the same rights and licenses as are set
forth herein for Green Dot Marks.
11.1.2 Use Limitations. Synovus and CB&Ts rights under the Green Dot License are
limited to using the Green Dot Marks in the identical style, typeface and graphic appearance as are
set forth in Schedule 11.1 or as otherwise approved in writing by Green Dot in its
discretion. Green Dot shall have the unilateral right, upon reasonable notice to Synovus and CB&T,
to amend the style, typeface or graphic appearance of any Green Dot Mark owned by it if such
amended mark is adopted by Green Dot for all or a substantial portion of its business, and to cause
Synovus and CB&T to adopt within thirty (30) days (or as soon as reasonably practicable thereafter
if the change cannot be implemented within thirty (30) days) such amended style, typeface or
appearance in connection with all uses of such mark after such period. Green Dot shall bear all
costs reasonably incurred by Synovus and CB&T to implement the changes required by any new or
amended Green Dot Marks. In no event may Synovus or CB&T combine any Green Dot Mark with any other
mark (other than a CB&T Mark, Synovus Mark or System Mark as permitted hereunder) or alter the
design of any Green Dot Mark.
11.1.3 License Term. The Green Dot License shall remain in force during the Term (and
the Wind Down Period) and shall automatically terminate upon the end of the Wind Down Period;
provided, however, that Synovus and CB&T shall be entitled to use the name Green
Dot to identify the Account in any activity with respect to the Accounts at any time during the
Term of, and after termination or expiration of, this Agreement or the Wind Down Period. Except as
set forth in this Agreement, upon the termination of the Green Dot License, Synovus and CB&T shall
immediately cease any and all use of, and cause any permitted sublicensee to cease any and all use
of, each Green Dot Mark and, at Green Dots option, either return to Green Dot or destroy any
material bearing any applicable Green Dot Mark in its or any of its permitted sublicensees
possession or under its control and provide Green Dot with reasonable assurances thereof.
11.1.4 Rights to Green Dot Marks. Except as expressly set forth in this Section 11.1,
Synovus and CB&T shall have no right, title, or interest in or to the Green Dot Marks, and any
goodwill arising from the use of the Green Dot Marks by Synovus or CB&T shall inure solely to the
benefit of Green Dot or its Affiliates. Ownership of such goodwill shall vest in Green Dot or its
Affiliates, and otherwise hereby is assigned to Green Dot or its Affiliates, without the need for
any further action by any Party. Synovus and CB&T shall sign such documents (including
assignments), and take such other actions, as Green Dot may reasonably request from time to time in
order to effect the foregoing.
11.1.5 Infringement. Synovus or CB&T shall notify Green Dot if it becomes aware of:
(i) any use or registration of any trademark that is reasonably likely to constitute infringement
of any Green Dot Mark; (ii) any claim by a third party (A) of any right in any Green Dot Mark or in
any confusingly similar trademark or (B) that use of any Green Dot Mark infringes the rights of any
other Person; or (iii) any action that is, or is reasonably likely to be,
detrimental to Green Dots rights in a Green Dot Mark. Green Dot shall have the exclusive
right, at its sole cost and expense, to commence or prosecute any action on account of
infringement, dilution or unauthorized use of any Green Dot Mark. Synovus and CB&T each further
agrees not to assert any interest in, or take any action reasonably likely to adversely affect the
validity or enforceability of any Green Dot Mark and to comply with Applicable Law in connection
with its use of Green Dot Marks.
11.2 CB&T and Synovus License Grant And Limitations.
11.2.1 Synovus Marks and CB&T Marks. Subject to the terms and conditions set forth
herein, including the obligation to obtain CB&Ts and/or Synovus, as applicable, prior written
consent in each instance pursuant to Section 11.2.2, CB&T on behalf of itself hereby grants to
Green Dot a non-exclusive, non-transferable, non-sublicensable (except as set forth below) right
and license to use Mark(s) owned by CB&T set forth in Schedule 11.2 (the CB&T Marks), and
Synovus on behalf of itself hereby grants to Green Dot a non-exclusive, non-transferable,
non-sublicensable (except as set forth below) right and license to use Synovus Mark(s) owned by
Synovus set forth in Schedule 11.2 (the Synovus Marks), in each case solely as and to the
extent necessary to (i) prepare and print Materials (including on the Internet), in each case in
connection with the Program and in accordance with the terms of this Agreement, (ii) otherwise
carry out Green Dots responsibilities hereunder, and (iii) authorize others to do any of the
foregoing for and on Green Dots behalf solely in connection with the Program and performance of
this Agreement (with respect to the CB&T Marks, the CB&T License; and with respect to the Synovus
Marks, the Synovus License). Green Dot shall use the trademark designations ® or TM or such
other designation as CB&T or Synovus may specify or approve in connection with CB&T Marks or
Synovus Marks on the Prepaid Cards and Materials. If CB&T, Synovus or their respective Affiliates
adopts a trademark, trade name, corporate name or logo not specified in Schedule 11.2, in
lieu of or in addition to any then-existing CB&T Mark or Synovus Mark (New CB&T Mark), CB&T or
Synovus may add such New CB&T Mark to Schedule 11.2 by giving Green Dot written notice
thereof and, upon such notice, such New CB&T Mark shall be added to Schedule 11.2 and
subject to the same rights and licenses as are set forth herein for CB&T Marks and Synovus Marks.
11.2.2 Use Limitations. Green Dots rights under the CB&T License and the Synovus
License are limited to using CB&T Marks and Synovus Marks in the identical style, typeface and
graphic appearance as are set forth in Schedule 11.2 or as otherwise approved in writing by
CB&T or Synovus, as applicable, in their discretion. Each of CB&T and Synovus shall have the
unilateral right, upon reasonable notice to Green Dot, to amend the style, typeface or graphic
appearance of any Mark owned by it if such amended mark is adopted by CB&T or Synovus for all or a
substantial portion of its business, and to cause Green Dot to adopt within thirty (30) days (or as
soon as reasonably practicable thereafter if the change cannot be implemented within thirty (30)
days) such amended style, typeface or appearance in connection with all uses of such mark after
such period. In no event may Green Dot combine any CB&T Mark or Synovus Mark with any other mark
(other than Green Dot Mark as permitted hereunder) or alter the design of any CB&T Mark or Synovus
Mark.
11.2.3 License Term. The CB&T License and the Synovus License shall remain in force
during the Term (and the Wind Down Period) and shall automatically terminate upon the
end of the Wind Down Period; provided, however, that if CB&T ceases to
participate in the Program, the license for the use of such CB&T Marks by Green Dot shall terminate
upon the conversion of the products or services offered by CB&T that ceases to participate and
Green Dot shall, upon such conversion, cease any and all use of, and cause any permitted
sublicensee to cease any and all use of, such CB&T Marks and, at CB<s option, either return to
CB&T or destroy any material bearing any applicable CB&T Mark in its or any of its permitted
sublicensees possession or under its control and provide CB&T with reasonable assurances thereof.
Except as set forth herein, upon the termination of the CB&T License or Synovus License, Green Dot
shall immediately cease any and all use of, and cause any permitted sublicensee to cease any and
all use of, each CB&T Mark or Synovus Mark, as applicable, and, at CB&Ts or Synovus option, as
applicable, either return to CB&T or Synovus or destroy any material bearing any applicable CB&T
Mark or Synovus Mark in its or any of its permitted sublicensees possession or under its control
and provide CB&T and Synovus with reasonable assurances thereof.
11.2.4 Rights to CB&T Mark and Synovus Marks. Except as expressly set forth in this
Section 11.2, Green Dot shall have no right, title, or interest in or to CB&T Marks or Synovus
Marks, and any goodwill arising from the use of CB&T Marks or Synovus Marks by Green Dot shall
inure solely to the benefit of CB&T, Synovus, or their respective Affiliates. Ownership of such
goodwill shall vest in CB&T, Synovus or their respective Affiliates, and otherwise hereby is
assigned to CB&T, Synovus or their respective Affiliates, without the need for any further action
by any Party.
11.2.5 Infringement. Green Dot shall notify CB&T and Synovus if it becomes aware of:
(i) any use or registration of any trademark that is reasonably likely to constitute infringement
of any CB&T Mark or Synovus Mark; (ii) any claim by a third party (A) of any right in any CB&T Mark
or Synovus Mark or in any confusingly similar trademark or (B) that use of any CB&T Mark or Synovus
Mark infringes the rights of any other Person; or (iii) any action that is, or is reasonably likely
to be, detrimental to CB&Ts or Synovus rights in a CB&T Mark or Synovus Mark. Synovus or CB&T, as
applicable, shall have the exclusive right, at its sole cost and expense, to commence or prosecute
any action on account of infringement, dilution or unauthorized use of any CB&T Mark or Synovus
Mark. Green Dot further agrees not to assert any interest in, or take any action reasonably likely
to adversely affect the validity or enforceability of any CB&T Mark or Synovus Mark and to comply
with Applicable Law in connection with its use of CB&T Marks and Synovus Marks.
11.3 Green Dot Marks Quality Control. Synovus and CB&T acknowledge that Green Dot
Marks have established valuable goodwill and are well recognized among the customers of Green Dot
and its Affiliates, and that it is of great importance that these high standards and reputation be
maintained. Accordingly, in its use, including the form and manner of use, of the Green Dot Marks,
Synovus and CB&T shall at all times maintain quality control standards that are equivalent to those
standards used by Synovus, CB&T and their respective Affiliates with respect to CB&T Marks and
Synovus Marks. CB&T and Synovus shall ensure that no artwork, copy, advertising, promotional
materials, direct mail, press release, newsletter or any other communication to the public,
including Materials, that specifically references this Agreement, Green Dot or any of its
Affiliates, the Program, any Prepaid Card, or uses any Green Dot Mark, is distributed, published,
circulated or otherwise communicated to the public by Synovus or
CB&T unless Green Dot shall have given its prior written consent to such Materials (which may
be given by Green Dot on a standing basis for one or more categories of communications) and the
Parties shall mutually agree on the timing and contents of such Materials. Green Dot shall have
the right, in its sole and absolute discretion, to prohibit the use of any of Green Dot Marks in
any Materials proposed to be used by Synovus or CB&T which Green Dot in its reasonable business
judgment deems objectionable or improper.
11.4 CB&T Marks and Synovus Marks Quality Control. Green Dot acknowledges that CB&T
Marks and Synovus Marks have established valuable goodwill and are well recognized among the
customers of Synovus, CB&T and their Affiliates, and that it is of great importance that these high
standards and reputation be maintained. Accordingly, in its use, including the form and manner of
use, of CB&T Marks and Synovus Marks, Green Dot shall at all times maintain quality control
standards that are equivalent to those standards used by Green Dot and its Affiliates with respect
to Green Dots Marks. Green Dot shall ensure that no artwork, copy, advertising, promotional
materials, direct mail, press release, newsletter or any other communication to the public,
including Materials that specifically references this Agreement, Synovus, CB&T or any of their
respective Affiliates, the Program, any Prepaid Card, or uses any CB&T Mark or Synovus Marks, is
distributed, published, circulated or otherwise communicated to the public by Green Dot unless CB&T
and/or Synovus, as applicable, shall have given its prior written consent to such Materials (which
may be given by CB&T or Synovus on a standing basis for one or more categories of communications)
and the Parties shall mutually agree on the timing and contents of such Materials. Each of Synovus
and CB&T shall have the right, in its sole and absolute discretion, to prohibit the use of any of
CB&T Marks or Synovus Marks, as applicable, in any Materials proposed to be used by Green Dot which
CB&T or Synovus in its reasonable business judgment deems objectionable or improper.
11.5 Systems Marks. The Parties acknowledge and agree that Systems are the owners of
their respective Marks and that use of such Marks by the Parties is strictly prohibited until CB&T
registers Green Dot with the Systems designated in Schedule 7.1. The Parties further
acknowledge and agree that no right, title or interest in such Marks is being conveyed hereunder
and that the Parties shall not contest the ownership of any Mark. Green Dot further acknowledges
and agrees that if (a) Green Dot materially breaches any System Rules and such breach is not cured
by Green Dot within thirty (30) days of notice thereof (or such shorter cure period as is required
by a System), or (b) Green Dot otherwise breaches any System Rule and the applicable System
requires termination of Green Dots right to perform any service or activity relating to the use of
such Systems Marks, then CB&T, or the applicable System, may prohibit Green Dot from performing
any service or activity relating to the use of the Systems Marks and the operation of the System.
11.6 Use of System Marks. In connection with the authority conferred by this
Agreement, Green Dot shall not use any System Mark unless CB&T is identified as Issuer. Green Dot
shall not: (a) permit any of its agents or any third party to use any System Mark; (b) identify
itself in any promotional Materials unless it is prominently identified in association with CB&T;
or (c) suggest, imply, infer or in any manner create an impression that Green Dot is a member of
the System or that CB&T in any way endorses Green Dot or the services provided by Green Dot. All
Materials pertaining to CB&Ts services used by Green Dot in the solicitation of entities to enter
into Retailer Agreements or Reseller Agreements, shall clearly disclose that
such services are provided in association with CB&T, and all such disclosures shall be in
conformity with the terms governing any such communications or Materials, as set forth in this
Agreement. Green Dot shall also not utilize any names, trademarks, logos, or other identifying
marks or information of CB&Ts Merchants. Green Dot acknowledges and agrees that all of its
Materials shall contain all information and disclosures required by CB&T or Systems.
11.7 Rights in Technology.
11.7.1 Green Dot Ownership. Green Dot and its Affiliates shall own exclusively:
(i) any and all technology that is provided or created by Green Dot or any of its Affiliates for
use in establishing, developing or administering the Program (the Green Dot Technology); (ii) any
and all changes or other modifications made by Green Dot or any of its Affiliates to the Green Dot
Technology (the Green Dot Owned Modifications); and (iii) any and all new technology created by
Green Dot or any of its Affiliates in connection with establishing, developing or administering the
Program (the Green Dot Created Technology).
11.7.2 CB&T Ownership. CB&T and its Affiliates shall own exclusively: (i) any and all
technology that is provided or created by CB&T or any of its Affiliates for use in establishing,
developing or administering the Program (the CB&T Technology); (ii) any and all changes or other
modifications made by CB&T or any of its Affiliates to the CB&T Technology (the CB&T Owned
Modifications); and (iii) any and all new technology created by CB&T or any of its Affiliates in
connection with establishing, developing or administering the Program (the CB&T Created
Technology).
11.8 Cross-Licenses of Technology. Green Dot grants to CB&T a non-exclusive,
royalty-free, fully paid-up, non-assignable, non-sublicensable, worldwide right and license to use,
install, execute, copy, display and perform the Green Dot Technology, Green Dot Owned Modifications
and the Green Dot Created Technology Object Code solely to the extent necessary for CB&T to perform
CB&Ts obligations under this Agreement. CB&T grants to Green Dot a non-exclusive, royalty-free,
fully paid up, worldwide right and license to use install, execute, copy, display and perform the
CB&T Technology, the CB&T Owned Modifications and the CB&T Created Technology in Object Code solely
to the extent necessary for Green Dot to perform Green Dots obligations under this Agreement.
Both of the foregoing licenses shall expire upon the termination or expiration of this Agreement.
Upon the expiration of this license, each licensee Party shall return to the licensor Party (or, at
the licensor Partys option, shall destroy) the licensors technology then in the licensees
possession or control. Object Code shall mean the computer software code generated by a compiler
or assembler that has been translated from the source code of a program. Neither Party shall have
any right to reverse engineer, decompile or disassemble the technology licensed to it hereunder.
In no event shall either Party modify, revise or enhance a licensors technology. Neither Party
shall transfer, lend, rent, lease or make available to third parties, the other Partys technology
or allow third parties to use such technology. The limited licenses granted under this
Section 11.8 are AS IS and without any express or implied warranty of any kind.
11.9 Change in Systems. Each Party reserves the right from time to time to change the
specifications or designs of its systems. Each Party shall notify the other of any proposed
material changes in its systems that may materially impact the Program or the other Party at least
ninety (90) days or such other period of time as the Parties mutually agree before such
changes are commercially used, released or made commercially available, or such shorter period of
time as may be necessary to address security issues, bugs or other technical issues or changes
implemented as a result of a change in Applicable Law or as required by any Regulatory Authority.
Following such notice, the Parties shall discuss any corresponding modifications to the Program
that may be required as a result of such change and the cost, schedule and responsibility for
implementing such change. In no event shall either Party modify systems affecting the Program that
would materially affect the other Party without the prior written consent of the other Party,
unless required to address security issues or as a result of changes in Applicable Law, in which
case notice shall be given as soon as practicable.
ARTICLE 12
COMPENSATION AND LIABILITIES
12.1 Compensation. Each Partys compensation for services hereunder pursuant to this
Agreement relating to all current products and services shall be as set forth in
Schedule 12.1. Each Partys compensation relating to additional products and services
offered by CB&T pursuant to the Program shall be established as set forth in Section 3.6.
12.2 Recourse. Green Dot acknowledges and agrees that CB&T shall have full recourse
against Green Dot for: (i) monies owed by Green Dot or Retailer or Reseller to CB&T for any reason,
including equipment, sales, supplies, or promotional Materials; or (ii) any errors or inaccuracies
in amounts previously paid to Green Dot under the Agreement, including with respect to fraudulent
charges, chargebacks, Reloads, or Retailer or Reseller losses. Green Dot further acknowledges and
agrees that such recourse shall not be limited to withholding any monies that may be due from CB&T
to Green Dot, but at CB&Ts commercially reasonable discretion, CB&T may initiate any action to
recover such monies.
12.3 Adjustments. All debits and credits to Green Dot covered by this Agreement shall
be subject to audit and final checking by CB&T. Green Dot shall be responsible for verifying its
monthly reports and records for various debits and credits made pursuant to this Agreement, and for
promptly notifying CB&T of any perceived errors whether to Green Dots benefit or to CB&Ts
benefit. Errors must be reported by Green Dot within forty-five (45) days of occurrence to be
subject to adjustment.
ARTICLE 13
CUSTOMER INFORMATION
13.1 Ownership of Accounts, Accountholder Data and Materials. Except as otherwise
provided in this Agreement, as between the parties, Green Dot and CB&T shall jointly own all
Customer Identifying Information, and CB&T shall own all other Accountholder Data and Accounts,
Customer Agreements and Materials and shall have all rights, powers and privileges with respect
thereto. During the Term, Green Dot may use Accountholder Data as expressly provided in this
Agreement and in accordance with the Privacy Notices. Notwithstanding the foregoing, CB&T shall
not sell, assign, transfer or otherwise dispose of, in whole or in part, the
Prepaid Card Accounts during the Term, except as otherwise specifically provided in this
Agreement.
13.2 Sharing of Accountholder Data and Materials. Notwithstanding anything to the
contrary in this Agreement, sharing of any information between Green Dot and CB&T and the use
thereof shall be subject to their respective privacy policies, PCI Standards and Applicable Law.
13.2.1 Use of Accountholder Data and Materials. Subject to the limitations in this
Section 13.2.1, upon Green Dots reasonable request, CB&T shall provide Accountholder Data or
segments thereof as necessary in connection with resolution of Customer disputes, Complaints or
similar matters related to the Program, through the appropriate report.
(a) By Green Dot. Except as provided in Section 13.1, neither Green Dot nor its
Affiliates, Retailers, Resellers or Third Party Service Providers may without the prior written
consent of CB&T disclose Accountholder Data or any segment thereof to any third party or Affiliate,
except to the extent permitted by this Agreement or required under Applicable Law. To the extent
that Green Dot discloses Accountholder Data to one or more of its Affiliates, Third Party Service
Providers, Resellers or Retailers or permits such Affiliate(s), Third Party Service Provider(s),
Reseller(s) or Retailer(s) to use Accountholder Data in accordance with this Section 13.2.1, Green
Dot agrees to cause such parties to comply with the provisions of this ARTICLE 13.
(b) By CB&T. CB&T, its Affiliates and any third party permitted to provide services
on CB&Ts behalf under this Agreement may use Accountholder Data and Materials in connection with
the discharge of CB&Ts obligations or exercise of CB&Ts rights under this Agreement. Neither
CB&T nor its Affiliates may without the prior written consent of Green Dot disclose Accountholder
Data or any segment thereof to any third party or to an Affiliate, except to the extent permitted
by this Agreement or required under Applicable Law; provided, however, that nothing
in this Agreement shall limit the right of CB&T or an Affiliate to (i) report information regarding
Customers to consumer and commercial credit reporting agencies in the ordinary course of business
or (ii) use Accountholder Data or Customer credit data or any segment thereof in the aggregate. To
the extent that CB&T discloses Accountholder Data or Customer credit data to one or more of its
Affiliates or permits such Affiliate(s) to use Accountholder Data or Customer credit data in
accordance with this Section 13.2.1, CB&T agrees to cause its Affiliate(s) to comply with the
provisions of this ARTICLE 13.
13.3 Data Obtained Independently by Green Dot. Nothing contained in this ARTICLE 13
or elsewhere in this Agreement shall apply to, limit or prohibit the use in any manner of, any
information or data owned or held by Green Dot or its Affiliates to the extent such information or
data has been independently obtained by Green Dot or its Affiliates from a source other than CB&T,
the Program or pursuant to the Original Agreement, even if such information or data is duplicative
of Accountholder Data or Customer credit data.
13.4 Data Obtained Independently by CB&T. Nothing contained in this ARTICLE 13 or
elsewhere in this Agreement shall apply to, limit or prohibit the use in any manner of, any
information or data owned or held by CB&T or its Affiliates to the extent such information or
data has been independently obtained by CB&T or its Affiliates from a source other than Green
Dot or the Program, even if such information or data is duplicative of Accountholder Data or
Customer credit data.
ARTICLE 14
SECURITY BREACHES; DISASTER RECOVERY
14.1 Security, Data Retention, and Similar Obligations. CB&T shall develop,
implement, and maintain a comprehensive information security program that complies with the Privacy
Rules and Applicable Law and that shall be reasonably designed to insure the security and
confidentiality of Accountholder Data, protect against any anticipated threats or hazards to the
security or integrity of such information, and protect against unauthorized access to or use of
such information that could result in substantial harm or inconvenience to the Customer. Green Dot
shall maintain privacy and data security standards that comply with, at a minimum, the PCI
Standards, Privacy Rules, and Applicable Law, including but not limited to the disposal of records
requirements of 15 U.S.C. § 1681w and regulations issued thereunder.
14.2 Security Testing. Green Dot shall cause, at its expense, testing of Green Dots
security systems and safeguards as set forth in the Oversight Plan. Such testing should include,
but not be limited to, penetration testing, PCI testing, and vulnerability scans.
14.3 Notification. Each of Green Dot and CB&T shall notify the other
as promptly as possibly upon its discovery or notification of breach of the Confidential
Information obligations of ARTICLE 16, including any unauthorized or
accidental access, acquisition, alteration, collection, disclosure,
destruction or use of the Confidential Information (each, a
Security Breach) which results in the
misuse of such information or the reasonable possibility that misuse
of such information shall occur involving any Accountholder Data. [***] Such notification shall include reasonable details, if known, of: (A) the date of the
Security Breach; (B) the description of the Security Breach and how the Security Breach occurred;
(C) the unauthorized access, alteration, collection, disclosure or use of the Confidential
Information; and (D) a summary of the steps, if any, taken by the receiving Party to control or
reduce harm resulting from the Security Breach. Each Party shall take action immediately upon
discovery or notification of such Security Breach to investigate the incident and to communicate
the results of such investigation to the other Party and to identify, prevent and mitigate the
effects of any such Security Breach, and to carry out any recovery necessary to
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remedy the impact. The Notifying Party shall take commercially reasonable steps to
investigate, limit, stop or remediate the cause of any Security Breach.
14.4 Expense Reimbursement.
14.4.1
Green Dot Reimbursement. Green Dot shall reimburse
CB&T for CB&Ts reasonable expenses with respect to:
(a) providing notices and information regarding unauthorized access to Accountholder Data
which results in the misuse of such information, or the reasonable possibility that misuse of such
information shall occur, involving any Accountholder Data which is attributable, in whole or in
part, to Green Dot or any Retailer, Reseller, Third Party Service Provider or
Green Dot Affiliate to (i) appropriate law enforcement agencies, Regulatory Authorities and
Systems, and (ii) affected Applicants and Customers to the extent CB&T deems
such notices required by Applicable Law or as CB&T otherwise deems necessary
or appropriate in the exercise of its commercially reasonable judgment;
(b) providing fraud monitoring and consumer report (credit report) monitoring services to
affected Applicants and Customers to the extent
CB&T deems such services to be
necessary or appropriate in the exercise of its commercially reasonable judgment; and
(c) replacing Prepaid Cards or other access devices if CB&T reasonably
determines replacement is necessary as a result of such unauthorized access to Accountholder Data
which is attributable to Green Dot, its Affiliates or Retailers or Resellers or
Third Party Service Providers. Green Dot shall pay any such undisputed amounts
within thirty (30) days of its receipt of CB&Ts documentation
supporting such expense. Without limiting the foregoing, Green Dot shall be
liable to CB&T and indemnify and hold harmless CB&T for
any Losses incurred by CB&T as a result of unauthorized access to
Accountholder Data through or involving a Retailer, Reseller, or Third Party Service Provider.
14.4.2 CB&T Reimbursement. CB&T shall
reimburse Green Dot for Green Dots reasonable expenses with
respect to:
(a) providing notices and information regarding unauthorized access to Accountholder Data
which results in the misuse of such information, or the reasonable possibility that misuse of such
information shall occur, involving any Accountholder Data which is attributable solely to
CB&T, its Affiliates or any third party engaged by CB&T or its Affiliate
(but excluding any Retailer, Reseller, or Third Party Service Provider), to
(i) appropriate law enforcement agencies, Regulatory Authorities and Systems, and (ii) affected
Applicants and Customers to the extent Green Dot deems such notices required by
Applicable Law or as Green Dot otherwise deems necessary in the exercise of its
commercially reasonable judgment; and in such case CB&T shall
provide, at its own cost, fraud monitoring and consumer report (credit report) monitoring services
to affected Applicants and Customers to the extent CB&T deems such services
to be necessary or appropriate in the exercise of its commercially reasonable judgment; and
(b) replacing
Prepaid Cards or other access devices if Green Dot reasonably
determines replacement is necessary as a result of such unauthorized access to Accountholder Data
which is attributable to CB&T, its Affiliates or any third party engaged by
CB&T or its Affiliate. CB&T shall pay any such
undisputed amounts within thirty (30) days of its receipt of Green Dots documentation
supporting such expense.
14.5 Disaster Recovery Plan. Each Party shall have a viable and tested contingency
plan (Disaster Recovery Plan) in effect and hereby warrants that any third party performing any
of its duties hereunder that has access to Accountholder Data has represented to such Party that it
has a viable and tested contingency plan in effect. Each Partys Disaster Recovery Plan shall
provide for shortterm recovery of data for processing, reasonable security, confidentiality of
customer data and reasonable period for full recovery in relation to the volume and importance of
the application to such Partys operations and duties under this Agreement. Without limiting the
foregoing, Green Dots Disaster Recovery Plan shall meet the service level
recovery standards set forth on Schedule 14.5(a). Each Party shall test its Disaster
Recovery Plan by conducting at least one test annually, and Green Dot agrees to provide CB&T a copy
of its written test report within a reasonable time after completion of each test. [***]
ARTICLE 15
ADMINISTRATION OF PROGRAM
15.1 Party Relationship Manager. Green Dot shall designate one of its employees as
the Green Dot Relationship Manager. This employee shall be a member of the Management Committee.
The Green Dot Relationship Manager shall serve as the single point of contact for Green Dot with
respect to the Program and have day-to-day authority for undertaking to confirm that Green Dot
fulfills its obligations hereunder in a timely manner, including the authority to commit Green Dot
resources. The Green Dot Relationship Manager shall be responsible for confirming that all
proposed products and services, Materials, and Program changes, are promptly reviewed and approved
(or, if not approved, declined with notice detailing the reasons why). Green Dot may determine
that there shall be more than one Green Dot Relationship Manager as the number of products and
services marketed by Green Dot on behalf of CB&T increase. CB&T shall designate one of its
employees as the CB&T Relationship Manager. This employee shall be a member of the Management
Committee. The CB&T Relationship Manager shall serve as the single point of contact for CB&T with
respect to the Program and shall have day-to-day authority for undertaking to confirm the CB&T
fulfills its obligations hereunder in a timely manner, including the authority to commit CB&T
resources. The CB&T Relationship Manager shall be responsible for confirming that all proposed
products and services, Materials, and Program changes, are promptly reviewed and approved (or, if
not approved, declined with notice detailing the reasons why). CB&T may determine that there shall
be more than one CB&T Relationship Manager as the number of products and services marketed by Green
Dot on behalf of CB&T increase. Each of Green Dot and CB&T shall endeavor to provide stability and
continuity in the Relationship Manager positions. Each of Green Dot and CB&T shall have appointed
its initial Relationship Manager no later than the Effective Date and the initial Relationship
Manager for each Party is listed in Schedule 15.1. If either Green Dot or
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CB&T expresses concerns over the performance of a Relationship Manager, the other Party shall
act to address such concerns, subject to Applicable Law as well as such Partys applicable policies
and procedures.
15.2 Establishment of the Management Committee.
15.2.1 Management Committee. CB&T and Green Dot hereby establish a committee (the
Management Committee) to perform the functions with respect to the Program as set forth herein
and any other actions that, pursuant to any express provision of this Agreement, requires the
Management Committees action or as may be mutually agreed to by members of the Management
Committee. The Management Committee shall be the forum to monitor the performance of the Program,
to address operational or other issues connected with the Program, including financial performance
and results, budgeting, auditing, controls, policies, procedures, and all such other issues as
shall be convenient or appropriate for the operations of the Program and the mutual success of the
activities contemplated by this Agreement.
15.2.2 Subcommittees. The Management Committee may appoint one or more subcommittees
to advise it regarding specific matters. Subcommittee members need not be members of the
Management Committee.
15.3 Composition of the Management Committee. The Management Committee shall consist
of at least six (6) members, and in any case must be comprised of an equal number of members
appointed by each of CB&T and Green Dot. Members of the Management Committee shall be senior
employees of each of CB&T and Green Dot. Such members shall be referred to herein, respectively,
as the Green Dot Designees and the CB&T Designees. The initial Green Dot Designees and CB&T
Designees are set forth in Schedule 15.3. The Relationship Manager of each of CB&T and
Green Dot shall serve as one of each Partys Designees. CB&T and Green Dot may each remove or
replace its Designees to the Management Committee from time to time so long as all Designees
continue to satisfy the above requirements; provided, however, that each Party
shall provide the other Party with as much prior notice of any such removal or replacement as is
reasonably practicable under the circumstances. Each of CB&T and Green Dot shall be entitled to
one (1) vote on each matter brought before the Management Committee.
15.4 Functions of the Management Committee. The functions of the Management Committee
shall be as set forth in the charter for the Management Committee, as such charter may be amended
from time to time by the Management Committee.
15.5 Proceedings of the Management Committee.
15.5.1 Meetings. The Management Committee shall meet at least quarterly and annually,
and such additional times as are provided in the charter for the Management Committee or as the
Management Committee agrees. Quarterly meetings shall be telephonically unless all Management
Committee members agree to meet in person, and the annual meeting shall be in person unless the
Parties mutually agree to hold the annual meeting telephonically. In addition, any member of the
Management Committee may call a special meeting by delivery of at least five (5) Business Days
prior notice to all of the other members of the Management
Committee, which notice shall specify the purpose for such meeting. If fewer than all
committee members are present in person, by telephone or by proxy, the business transacted at such
special meeting shall be limited to that stated in the notice. Except to the extent expressly
provided otherwise in this Agreement, the Management Committee (and any subcommittee formed by it)
shall determine the frequency, place (in the case of meetings in person) and agenda for its
meetings, the manner in which meetings shall be called and all procedural matters relating to the
conduct of meetings and the approval of matters thereafter. A meeting of at least two (2) of each
Partys designees shall constitute a quorum sufficient to take actions in the name of the
Management Committee. If a Party has more members present than the other Party, such extra
members may participate in the meeting.
15.5.2 Actions. The Management Committee may take any action authorized under this
Agreement either at a meeting or by written consent of the number of members necessary to authorize
such an action at a meeting.
15.5.3 Disputes. To the extent the Management Committee fails to agree on any matter
of material significance to the Program within ten (10) Business Days after the relevant initial
vote (and in the case of a subcommittee vote, the Management Committee has attempted to resolve
such matter for at least ten (10) Business Days after the relevant subcommittee vote and has failed
to do so), or fewer than two (2) of any Partys delegates attend a properly scheduled or called
meeting, such unapproved matter or such other matters properly before the Management Committee
shall be resolved in accordance with ARTICLE 25.
15.6 Additional Subcommittees. CB&T shall establish a prepaid risk and oversight
committee (Oversight Committee) to oversee the day to day operations of the Program, which shall
periodically meet to discuss regulatory, compliance, controls, policies, procedures, risk
identification and management, and all such other issues as shall be convenient or appropriate for
the operations of the Program and the mutual success of the activities contemplated by this
Agreement. Without limiting the foregoing, the Oversight Committee shall address issues related to
(a) the Prepaid Card Program, (b) any other agreed upon products or services to be provided
pursuant to the Program, (c) possible products, services and other areas of possible cooperation
between CB&T and Green Dot, and (d) such other matters as the Oversight Committee may determine to
discuss. The Oversight Committee shall meet, in person or by phone, four (4) times per year and
such additional times as the Oversight Committee determines. Members of the Oversight Committee
shall be senior officers of CB&T. The initial departments represented in the Oversight Committee
are as set forth in Schedule 15.6.
15.7 Records of Meetings. Written minutes of each committee meeting shall be prepared
and agreed upon by the Parties, and such minutes shall be maintained for a minimum of two (2)
years, or such longer period as required by Applicable Law.
ARTICLE 16
CONFIDENTIALITY
16.1 General Confidentiality.
16.1.1 General. Commencing on the Effective Date, the Parties shall, and shall use
all commercially reasonable efforts to cause their respective Affiliates, directors, officers,
employees, representatives and other agents to hold in confidence, not utilize for any purpose not
expressly contemplated hereby, and not disclose to any Person not a party to this Agreement, any
Confidential Information obtained (whether before or after the Effective Date) from a Party to this
Agreement or such Partys Affiliates, directors, officers, employees, representatives and other
agents. Each of the Parties shall use all commercially reasonable efforts to cause their
respective Affiliates, directors, officers, employees, representatives and other agents to adhere
to the provisions of this ARTICLE 16.
16.1.2 Definition. For purposes of this Agreement, Confidential Information shall
mean:
(a) any information that is provided by or on behalf of a Party to another Party or its agents
in connection with the Program;
(b) any information concerning the business or properties of a Party, including the terms and
conditions of this Agreement (as well as proposed terms and conditions of any amendments, renewals,
or extensions of this Agreement) any proposed or agreed upon terms and conditions of any other
program agreement between and among the Parties or their Affiliates, sales volumes, test results,
and results of marketing programs, Program reports generated by a Party, trade secrets, business
and financial information, source codes, business methods, procedures, know-how and other
information (including intellectual property) of every kind that relates to the business of a
Party; and
(c) any information about a Party or its Affiliates, or its respective businesses, customers
or employees, that is otherwise obtained by the another Party in connection with the Program, in
each case including: (A) information concerning marketing plans, marketing philosophies, objectives
and financial results; (B) information regarding business systems, methods, processes, financing
data, programs and products; (C) information unrelated to the Program obtained by a Party in
connection with this Agreement, including by accessing or being present at the business location of
the other Party; (D) proprietary technical information, including source codes; and (E) competitive
advantages and disadvantages, Accountholder Data, technological development, sales volume(s),
merchandise mix, business relationships and methods of transacting business, operational and data
processing capabilities, systems software and hardware and the documentation thereof or other
information of the business or affairs of each of the Parties and their respective Affiliates which
that Party reasonably considers confidential or proprietary and any other information relating to
the transactions contemplated by this Agreement, including any copies, excerpts, summaries,
analyses or notes of the foregoing. The Parties agree that the terms of this Agreement shall also
be Confidential Information of both Parties and neither Party shall disclose such terms and
conditions without consent from the other Party except as required by Applicable Law.
16.1.3 Exclusion. Notwithstanding the foregoing, Confidential Information shall not
include any information: (i) obtained from information rightfully in the possession of the
Receiving Party and is not otherwise subject to a binding agreement as to confidentiality; (ii)
that is or becomes generally available in the public domain other than as a result of an
unauthorized
disclosure or other act or omission by the other Party or its directors, officers, employees
or agents in violation of this ARTICLE 16; (iii) that is lawfully received on a non-confidential
basis from a third party authorized to disclose such information without restriction and without
breach of this Agreement; or (iv) that is independently developed by the Receiving Party without
the use of any proprietary, non-public information provided by any other Party under this
Agreement.
16.1.4 Maintenance of Confidentiality. The Party receiving Confidential Information
(Receiving Party) of the other Party (Disclosing Party), shall (i) keep all Confidential
Information of the Disclosing Party secure and strictly confidential; (ii) treat all Confidential
Information of the Disclosing Party with at least the same degree of care as it accords its own
Confidential Information, but in no event less than a reasonable degree of care; (iii) use the
Confidential Information solely as permitted under this Agreement and (iv) implement and maintain
commercially reasonable physical, electronic, administrative and procedural security measures,
including commercially reasonable authentication, access controls, virus protection and intrusion
detection practices and procedures.
16.1.5 Permitted Uses. Except as specifically set forth herein, each Receiving Party
shall not use or disclose Confidential Information of the Disclosing Party except: (i) to perform
its obligations or enforce its rights with respect to the Program and under the Agreement; (ii) as
expressly permitted by this Agreement; (iii) with the prior written consent of the Disclosing
Party; (iv) subject to compliance with Section 16.1.7, pursuant to a subpoena or court order; or
(v) subject to compliance with Section 16.1.7, pursuant to a summons order or other judicial or
governmental process issued by a Regulatory Authority, or in connection with any regulatory report,
audit, inquiry or other request for information from such a Regulatory Authority, or as required by
Applicable Law.
16.1.6 Limited Access. Each Receiving Party shall limit access to the Disclosing
Partys Confidential Information to those employees, authorized agents, contractors, consultants,
Retailers, Resellers and Third Party Service Providers who (i) have a reasonable need to access
such Confidential Information in connection with the Program and (ii) are bound by obligations with
respect to such Confidential Information at least as strict as those set forth in this Section
16.1. Each Receiving Party shall be fully liable to the Disclosing Party for any violation of the
terms hereof by any such person.
16.1.7 Requests for Disclosure. In the event that a Receiving Party receives a
request of the type described in clauses (iv) or (v) of Section 16.1.5 to disclose any Confidential
Information, such Receiving Party shall: (i) notify the Disclosing Party thereof promptly after
receipt of such request; (ii) consult with the Disclosing Party on the advisability of taking steps
to resist or vary such request; and (iii) if disclosure is required or deemed advisable, cooperate
with the Disclosing Party in any attempt that it may make to obtain a protective order or other
reliable assurance that confidential treatment shall be accorded to the Confidential Information.
Any out-of-pocket expenses incurred by a Party in connection with the foregoing shall be the
responsibility of the Receiving Party subject to the request of the type described in clauses (iv)
and (v) of Section 16.1.5.
16.1.8 Public Filings. If a Party or any Affiliate believes in good faith that it is
required to file this Agreement or any other documents related to the Program as an exhibit to
any report or other filing with the SEC, such Party or Affiliate shall notify the other Party
in advance and shall file with the Secretary of the SEC an application requesting confidential
treatment pursuant to Rule 24b-2 of the Securities Exchange Act of 1934, at or about the time of
such filing; provided, however, that no such filing shall be deemed to violate this ARTICLE 16. If
any Party or any Affiliate thereof intends to file or files this Agreement or any other documents
related to the Program with any other Regulatory Authority, such Party or Affiliate shall take all
commercially reasonable efforts to obtain confidential treatment for this Agreement or such other
documents; provided, however, that no such filing shall be deemed to violate this
ARTICLE 16. Each Party shall use commercially reasonable efforts to cooperate with the other
Partys or its Affiliates attempts to obtain confidential treatment for this Agreement in
accordance with this ARTICLE 16. In the event that confidentiality is not granted by the
applicable Regulatory Authority, the filing Party shall file a version of this Agreement which has
been redacted in accordance with the reasonable requests of the other Party (for example, without
limitation, with respect to pricing) to the extent permitted by Applicable Law.
16.2 Permissible Disclosures. Nothing in this Agreement shall restrict the disclosure
by CB&T or Green Dot of information to any Retailer, Reseller or any Third Party Service Provider
who requires such information in order to carry out its duties or permitted activities in relation
to the Program. If the Receiving Party discloses any information to any Affiliate or authorized
third party, the Receiving Party shall be responsible for confirming that such disclosure complies
with Applicable Law and System Rules and that such Affiliate or third party keeps all such
information in confidence and that any third party executes a confidentiality agreement provided by
the Disclosing Party. Each Party covenants that at all times it shall have in place procedures
designed to assure that each of its employees who is given access to the Disclosing Partys
Confidential Information shall protect the privacy of such information.
16.3 Confidentiality Upon End of Program. Upon the expiration or termination of this
Agreement, the provisions of Section 23.7 and Section 16.6 shall apply as applicable;
provided, however, that any return or destruction shall not be required for
Confidential Information required to be retained pursuant to the Receiving Partys Disaster
Recovery Plan or Confidential Information that has been submitted to the Receiving Partys board of
directors or a Regulatory Authority; and provided, further, that the Receiving
Party in possession of tangible property containing the Disclosing Partys Confidential Information
may, if required by Applicable Law, retain an archived, encrypted copy of such material, subject to
the terms of this Agreement which may be used solely for compliance purposes and may not be used
for any other purpose.
16.4 Privacy. The Parties acknowledge that Title V of the GLBA governs the disclosure
of non-public personal information about consumers, including Customer information. The Parties
shall comply with the applicable terms and provisions of the GLBA and other Applicable Law,
including the provisions of the GLBA regarding the re-use, sharing and re-disclosure of nonpublic
personal information. No Party shall be under any obligation to take any action, which, in its
reasonable judgment, believes would constitute a violation of the GLBA or other Applicable Law or
such other Partys privacy policy.
16.5 Injunctive Relief. Each Receiving Party agrees that any unauthorized use or
disclosure of Confidential Information of the Disclosing Party might cause immediate and
irreparable harm to the Disclosing Party for which money damages might not constitute an
adequate remedy. In that event, the Receiving Party agrees that injunctive relief may be
warranted in addition to any other remedies the Disclosing Party may have.
16.6 Proper Disposal of Records. In connection with any disposal information required
under this Agreement either during the Term and the Wind Down Period, Green Dot and CB&T,
respectively, shall use commercially reasonable measures designed to properly dispose of all
records containing personally identifiable information relating to Customers, whether in paper,
electronic, or other form, including adhering to policies and procedures that require the
destruction or erasure of electronic media containing such personally identifiable information so
that the information cannot practicably be read or reconstructed. Upon termination of this
Agreement unless the Accounts are transferred to a Successor Bank, (a) Green Dot shall remove or
destroy CB&Ts Confidential Information from its systems and records and (b) CB&T shall remove or
destroy Green Dots Confidential Information from its systems and records.
ARTICLE 17
REPRESENTATIONS AND WARRANTIES OF GREEN DOT
Green Dot hereby makes the following representations and warranties to CB&T and Synovus during
the Term (and the Wind Down Period), each and all of which shall survive the execution and delivery
of this Agreement, and each and all of which shall be deemed to be restated and remade on each day
on which Accounts are opened, any transaction records (or modifications thereto) are transmitted,
or any action taken by Green Dot, Synovus or CB&T with respect to the Program:
17.1 Organization and Qualification. Green Dot is duly organized, validly existing
and in good standing under the laws of the state of Delaware. Green Dot is duly qualified and in
good standing to do business in all jurisdictions where Green Dot conducts activities related to
the Program, except where the failure to so qualify would not have a material adverse effect on
Green Dots business, or where the failure to so qualify would not have a material adverse effect
on Green Dots or CB&Ts ability to continue operation of the Program.
17.2 Corporate Authority.
17.2.1 Corporate Power. Green Dot has all necessary corporate power and authority to
enter into this Agreement and to perform all of the obligations to be performed by it under this
Agreement.
17.2.2 Authorization. This Agreement has been duly authorized by all necessary
corporate proceedings, has been duly executed and delivered by Green Dot and is a valid and legally
binding agreement of Green Dot duly enforceable in accordance with its terms (except as such
enforcement may be limited by bankruptcy, insolvency, reorganization, moratorium and other laws
relating to or affecting creditors rights generally and by general equity principles).
17.2.3 Approvals. No consent, approval, authorization, order, registration or
qualification of or with any Regulatory Authority having jurisdiction over Green Dot is required
for, and the absence of which would materially adversely affect, the legal and valid execution and delivery of this Agreement, and the performance of the transactions contemplated by this
Agreement.
17.2.4 No Conflict. The execution and delivery of this Agreement by Green Dot
hereunder and the compliance by Green Dot with all provisions of this Agreement shall not: (i)
conflict with, result in the breach of, constitute a default under or accelerate, terminate, modify
or cancel or require any notice or consent under any agreement, contract, lease, license,
instrument or other arrangement to which Green Dot is a party or by which it is bound or to which
any of its assets is subject, except for such violations, conflicts, breaches, defaults,
accelerations, terminations or modifications that would not have a material adverse effect on its
ability to fulfill its obligations under this Agreement; or (ii) violate the certificate of
incorporation, bylaws, or any other equivalent organizational document of Green Dot.
17.3 Litigation. There are no actions, suits or proceedings existing or pending
against or affecting Green Dot before any Regulatory Authority which would have a material adverse
effect on its ability to perform its obligations hereunder except for proceedings which it is
defending and challenging in good faith and which it does not reasonably believe shall result in a
final order or judgment materially affecting its ability to perform this Agreement.
17.4 Licensing. Green Dot has and shall maintain all necessary licenses, permits,
approvals, and registrations from all applicable state and federal Regulatory Authorities required
to perform its obligations hereunder, including, licensure as a money transmitter and registration
with the U.S. Department of the Treasury as a money services business under 31 C.F.R. § 103.41,
to the extent such licensure and/or registration are required. Green Dot shall provide CB&T with a
quarterly update as to any new state money transmitter licenses Green Dot obtains.
17.5 [***] Credit-Based Sales.
[***] provided that a Retailer may accept credit cards from Customers in payment for sales,
loads or Reloads of Prepaid Cards.
17.6 Money Services Business Registration. All Retailers and, if applicable,
Resellers are either (i) sponsored by Green Dot as agents pursuant to appropriate agency agreements
with Green Dot, (ii) sponsored by CB&T as agents pursuant to appropriate agency agreements with
CB&T or (iii) appropriately registered as money services business, as required by federal or state
money services business laws.
17.7 Regulatory Action. Except as previously disclosed to CB&T, Green Dot has not
been subject to any of the following: (a) criminal conviction; (b) bankruptcy filing or petition;
(c) federal or state tax lien; (d) administrative or enforcement proceedings commenced by any
Regulatory Authority, including the SEC, the Federal Trade Commission, federal or state bank
regulator, or any other state or federal regulatory agency; or (e) restraining order, decree,
injunction, or judgment in any proceeding or lawsuit, alleging fraud or deceptive practice on the
part of Green Dot or any principal thereof.
17.8 Green Dot Marks. Green Dot has the legal right to use and to permit CB&T and
Synovus to use, to the extent set forth herein, Green Dot Marks.
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17.9 Intellectual Property Rights. In the event Green Dot provides any software or
hardware to CB&T, Green Dot has the legal right to such software or hardware and the right to
permit CB&T to use such software or hardware, and such use shall not violate any intellectual
property rights of any third party.
17.10 No Reliance. Green Dot acknowledges and agrees neither CB&T nor Synovus has
made, and Green Dot is not relying on, any representation or warranty, express or implied, with
respect to the subject matter hereof, except as expressly set forth in this Agreement.
ARTICLE 18
COVENANTS OF GREEN DOT
Green Dot hereby covenants and agrees with CB&T as follows:
18.1 Notices of Changes. Except as such is limited by Applicable Law or the actions
or requirements of a Regulatory Authority, Green Dot shall notify CB&T as far as reasonably
possible in advance of any: (a) change in the name or form of business organization of Green Dot,
change in the location of its chief executive office or the location of the office where its
records concerning the Program are kept; and (b) merger or consolidation of Green Dot or the sale
of a significant portion of its stock or of any substantial amount of its assets not in the
ordinary course of business or any Green Dot change in control. Green Dot shall notify CB&T as
soon as reasonably possible of any material adverse change in Green Dots financial condition or
operations. Green Dot shall furnish such additional information with respect to any of the
foregoing as CB&T may reasonably request for the purpose of evaluating the effect of such
transaction on the financial condition and operations of Green Dot and on the Program.
18.2 Green Dot Operations. Green Dot shall do or cause to be done all things
necessary to preserve and keep in full force and effect its corporate existence and required
licenses, and to comply with all requirements of this Agreement. Green Dot shall provide to CB&T
annually a forecast for the following year including Green Dots total sales of Prepaid Cards, Load
Amounts or Reload amounts, and shall include in such forecast any publicly announced material
changes in its business operations, and proposed acquisitions of other companies and additions of
significant Retailers and network partners, in each case if relating to the Program.
18.3 Green Dots Name. Green Dot shall promote the Program under its business or
legal name that is registered with an applicable System (Green Dot may utilize a doing business
as if the same is registered with an applicable System) and shall utilize this name in all
Program-related communications with Merchants, Resellers, Third Party Service Providers, consumers
or Customers and other entities regarding the services provided by Green Dot, whether this
communication is verbal or via Green Dots website(s), business cards, advertisements, Materials or
any other form of documentation that Green Dot utilizes to communicate with such Merchants,
Resellers, Third Party Service Providers, consumers, Customers and other entities.
18.4 Insurance. In addition to its obligation under Section 21.1, Green Dot shall
maintain insurance policies with insurers and in such amounts and against such types of loss and
damage as are customarily maintained by other companies engaged in similar businesses as Green
Dot, which may include reasonable self insured retention limits.
18.5 True and Correct Information. Green Dot covenants that all information furnished
by it to CB&T for purposes of or in connection with this Agreement is true and correct in all
material respects and no such information omits to state a material fact necessary to make the
information so furnished not misleading. Except as disclosed to CB&T, there is no fact known to
Green Dot (including threatened or pending litigation) that could materially and adversely affect
the financial condition, business, property, or prospects of Green Dot.
18.6 Books and Records. Green Dot covenants that it shall keep, or cause to be kept,
and shall maintain for twelve (12) months prior to archiving, and thereafter shall maintain in
archive for a minimum of five (5) years or such longer period as is required by Applicable Law or
System Rules, proper records, files and books of account in which full, true and correct entries
shall be made of all dealings and transactions in relation to the Accounts and the Program. Green
Dot shall keep, and shall ensure that any Retailer, Reseller and Processor keep, current and
accurate records regarding the products and services sold by Green Dot in accordance with
Applicable Law or as otherwise reasonably required by CB&T.
18.7 Cooperation. Green Dot covenants that it shall use commercially reasonable
efforts to cooperate with CB&T in the operation of the Program and its obligations under this
Agreement, including in respect of the settlement of disputes with Customers.
18.8 Error Resolution; Customer Complaints. Green Dot agrees to resolve, in
accordance with all Applicable Law, all alleged errors or unauthorized transactions with respect to
any Prepaid Card. Green Dot further agrees, upon notification by CB&T of a complaint or allegation
made by a Customer in writing to a Regulatory Authority or CB&T, to obtain any and all
documentation or data required to resolve the matter, fully investigate the allegations, advise
CB&T of the results of the investigation and provide an audit trail of information pertinent to the
matter, all within any timeframes required by Applicable Law but in no event later than ten (10)
Business Days after notice of the complaint or allegations.
18.9 CheckFree Covenants.
18.9.1 Notices. Green Dot shall provide to CB&T all notices that Green Dot is
obligated to receive, or may from time to time receive, from CheckFree under the CheckFree
Agreement or the CheckFree Payment Agreement. Green Dot also shall notify and consult with CB&T as
to any disputes arising under the CheckFree Payment Agreement in the same manner that Green Dot
does so with CheckFree.
18.9.2 Third Party Beneficiary. Green Dot agrees that Synovus and CB&T are each third
party beneficiaries of the CheckFree Payment Agreement, and that both Synovus and CB&T possess all
of the rights and remedies with respect to the CheckFree Payment Agreement that Green Dot has under
such agreement.
18.9.3 Payments. [***] covenants and agrees to
[***] or [***] and upon written notice, all amounts
assessed against or charged to [***] by reason of, or related to
[***], or [***], of the [***];
provided, however, that [***] shall not be responsible to
[***] for the foregoing payments in the event [***] of
the [***].
ARTICLE 19
REPRESENTATIONS AND WARRANTIES OF CB&T AND SYNOVUS
Each of Synovus and CB&T hereby severally makes the following representations and warranties
to Green Dot during the Term (and the Wind Down Period), each and all of which shall survive the
execution and delivery of this Agreement, and each and all of which shall be deemed to be restated
and remade on each day on which Accounts are opened, any transaction records (or modifications
thereto) are transmitted, or any action taken by Synovus, CB&T or Green Dot with respect to the
Program:
19.1 Organization and Qualification. Synovus is a financial holding company validly
existing and in good stand under the laws of Georgia, and CB&T is a bank duly organized, validly
existing and in good standing under the laws of its jurisdiction of incorporation or establishment.
Each of Synovus and CB&T is duly qualified and in good standing to do business in all
jurisdictions where such qualification is necessary for it to carry out its obligations under this
Agreement, except where the failure to so qualify would not have a material adverse effect on
CB&Ts business, or where the failure to so qualify would not have a material adverse effect on
Green Dots or CB&Ts ability to continue operation of the Program.
19.2 Corporate Authority.
19.2.1 Corporate Power. Each of Synovus and CB&T has all necessary corporate power
and authority to enter into this Agreement and to perform all of the obligations to be performed by
it under this Agreement.
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19.2.2 Authorization. This Agreement has been duly authorized by all necessary proceedings,
has been duly executed and delivered by each of Synovus and CB&T and is a valid and legally binding
agreement of each of Synovus and CB&T duly enforceable in accordance with its terms (except as such
enforcement may be limited by bankruptcy, insolvency, reorganization, moratorium and other laws
relating to or affecting creditors rights generally and by general equity principles).
19.2.3 Approvals. No consent, approval, authorization, order, registration or
qualification of or with any court or Regulatory Authority or other governmental body having
jurisdiction over Synovus or CB&T is required for, and the absence of which would materially
adversely affect, the legal and valid execution and delivery of this Agreement, and the performance
of the transactions contemplated by this Agreement.
19.2.4 No Conflicts. The execution and delivery of this Agreement by each of Synovus
and CB&T hereunder and the compliance by Synovus and CB&T with all provisions of this Agreement
shall not: (i) conflict with, result in the breach of, constitute a default under or accelerate,
terminate, modify or cancel or require any notice or consent under any agreement, contract, lease,
license, instrument or other arrangement to which Synovus or CB&T is a party or by which it is
bound or to which any of its assets is subject, except for such violations, conflicts, breaches,
defaults, accelerations, terminations or modifications that would not have a material adverse
effect on its ability to fulfill its obligations under this Agreement; or (ii) violate the charter,
bylaws, or any other equivalent organizational document of Synovus or CB&T.
19.3 Litigation. There are no actions, suits or proceedings existing or pending
against or affecting Synovus or CB&T before any Regulatory Authority which would have a material
adverse effect on its ability to perform its obligations hereunder except for proceedings which it
is defending and challenging in good faith and which it does not reasonably believe shall result in
a final order or judgment materially affecting its ability to perform this Agreement.
19.4 CB&T Marks. CB&T has the legal right to use and to permit Green Dot to use, to
the extent set forth herein, the CB&T Marks; and Synovus has the legal right to use and to permit
Green Dot to use, to the extent set forth herein, the Synovus Marks.
19.5 Intellectual Property Rights. In the event CB&T provides any software or
hardware to Green Dot, CB&T has the legal right to such software or hardware and the right to
permit Green Dot to use such software or hardware, and such use shall not violate any intellectual
property rights of any third party.
19.6 Sharing of Customer Information. Nothing in CB&Ts current policies and
procedures restrict CB&T from entering into the covenants contained in this Agreement that relate
to the sharing of Accountholder Data.
19.7 No Reliance. Each of Synovus and CB&T acknowledges and agrees that Green Dot has
not made, and Synovus or CB&T is not relying on, any representation or warranty, express or
implied, with respect to the subject matter hereof, except as expressly set forth in this
Agreement.
ARTICLE 20
COVENANTS OF CB&T
CB&T as specifically noted in this ARTICLE 20 hereby severally and not jointly covenants and agrees
with Green Dot as follows:
20.1 Notices of Changes. Except as such is limited by Applicable Law or the actions
or requirements of a Regulatory Authority, CB&T shall notify Green Dot as far as reasonably
possible in advance of any: (a) change in the name or form of business organization of CB&T,
change in the location of its chief executive office or the location of the office where its
records concerning the Program are kept; and (b) merger or consolidation of CB&T or the sale of a
significant portion of its stock or of any substantial amount of its assets not in the ordinary
course of business or any CB&T change in control. CB&T shall notify Green Dot as soon as
reasonably possible of any material adverse change in Green Dots financial condition or
operations. CB&T shall furnish such additional information with respect to any of the foregoing as
Green Dot may reasonably request for the purpose of evaluating the effect of such transaction on
the financial condition and operations of CB&T and on the Program.
20.2 CB&Ts Business. CB&T shall do or cause to be done all things necessary to
preserve and keep in full force and effect its corporate existence and to comply with all
Applicable Law in connection with its business.
20.3 Insurance. CB&T shall maintain insurance policies with insurers and in such
amounts and against such types of loss and damage as are customarily maintained by other banks
engaged in similar businesses as CB&T, which may include reasonable self insured retention limits.
20.4 True and Correct Information. CB&T covenants that all information furnished by
CB&T to Green Dot for purposes of or in connection with this Agreement is true and correct in all
material respects and no such information omits to state a material fact necessary to make the
information so furnished not misleading. Except as disclosed to Green Dot, there is no fact known
to CB&T (including threatened or pending litigation) that could materially and adversely affect the
financial condition, business, property, or prospects of CB&T.
20.5 Books and Records. CB&T covenants that it shall keep, or cause to be kept, and
shall maintain for twelve (12) months prior to archiving, and thereafter shall maintain in archive
for a minimum of five (5) years or such longer period as is required by Applicable Law or System
Rules, proper records, files and books of account in which full, true and correct entries shall be
made of all dealings and transactions in relation to the Accounts and the Program.
20.6 Cooperation. CB&T covenants that it shall use commercially reasonable efforts to
cooperate with Green Dot in the operation of the Program and its obligations under the Agreement,
including in respect of the settlement of disputes with Customers.
ARTICLE 21
INSURANCE
21.1 Green Dot. Green Dot shall procure, pay for and maintain the minimum insurance
coverage set forth below for the entire Term of the Agreement. All insurance coverage is subject
to the approval of CB&T and shall be issued by a fiscally sound insurance carrier which maintains
an A.M. Best rating of A or better. All insurance required herein shall contain a waiver of
subrogation in favor of CB&T, its Affiliates, and their respective directors, officers, employees
and agents.
(a) Employers Liability Insurance and Workers Compensation Insurance, including coverage for
occupational injury, illness and disease, and other similar social insurance in accordance with the
Applicable Laws of the country, state or territory exercising jurisdiction over the employee with
minimum limits per employee and per event of $[***] and a minimum aggregate
limit of $[***], or the minimum limits required by Applicable Law, whichever
limits are greater.
(b) Comprehensive General Liability Insurance, including Products, Completed Operations,
Premises Operations Personal and Advertising Injury, Contractual and Broad Form Property Damage
liability coverages, on an occurrence basis, with a minimum combined single limit per occurrence of
$[***] ($[***] for Personal Injury), and a minimum
combined single aggregate limit of $[***]. The General Liability policy shall
name CB&T, its Affiliates, and their respective directors, officers, employees and agents as
additional insureds on the General Liability policy.
(c) Automotive Liability Insurance covering use of all owned, non-owned and hired automobiles
for bodily injury, property damage, uninsured motorist and underinsured motorist liability with a
minimum combined single limit per accident of $[***] or the minimum limit
required by Applicable Law, whichever limit is greater.
(d) Commercial Crime Insurance, including blanket coverage for Employee Dishonesty and
Computer Theft, for loss or damage arising out of or in connection with any fraudulent or dishonest
acts committed by the employees of Green Dot, acting alone or in collusion with others, including
the property and funds of others in their possession, care, custody or control, with a minimum
limit per event of $[***].
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(e) Electronic Data Processing Errors and Omissions Insurance covering liability for loss or
damage due to an act, error, omission or negligence, or due to machine malfunction, with a minimum
limit per event of $[***].
(f) Cyber Liability Insurance covering funds transfer processing services, intellectual
property, and network security with a minimum combined single aggregate limit of
$[***].
(g) Umbrella Liability Insurance with minimum per-occurrence limits of $[***]
General Aggregate insurance, $[***] Products and Completed Operations,
and $[***] Personal Injury, in each case in excess of the insurance coverage
described above in part (b) and (d) above in this Section 11.
21.2 Evidence of Insurance. Green Dot must furnish CB&T with certificates of
insurance as evidence of satisfaction of the above insurance requirements prior to commencement of
operations under this Agreement. Such certificates shall verify the waiver of subrogation in favor
of CB&T, name CB&T as additional insured under general liability, and shall specify that in the
event of cancellation or material change in coverage, at least thirty (30) days prior notice will
be given to CB&T concerning such event. Should Green Dot be unable to amend its policy to provide
the thirty (30) days notice, CB&T will accept language on the Certificate of Insurance with
wording to the effect that, if any of the policies are cancelled before the expiration date of the
policy, the issuing insurer will endeavor to mail thirty (30) days written notice to the
Certificate Holder, but failure to do so shall not obligate or cause liability of any kind upon the
insurer, its agents or representatives. In the event that Green Dot fails to maintain and keep in
force the insurance as herein provided, CB&T shall have the right to cancel and terminate the
Agreement immediately and without prior notice.
21.3 CB&T. CB&T shall, throughout the Term, have and maintain in force at least the
following insurance coverages: (i) comprehensive or commercial general liability insurance,
including coverage for completed operation, of not less than $[***] per
occurrence and $[***] aggregate; (ii) fidelity bond coverage for loss of
money, securities or other property resulting from one or more of theft, fraudulent or dishonest
acts with a limit of liability of not less than $[***] per occurrence and in
the aggregate; and (iii) errors and omissions insurance with a limit of liability of not less than
$[***] per occurrence and in the aggregate.
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ARTICLE 22
LIMITATION OF LIABILITY
22.1 Limitation of Liability. NEITHER PARTY, OR THEIR RESPECTIVE SUBSIDIARIES,
PARENTS OR AFFILIATES SHALL BE LIABLE TO THE OTHER PARTY TO THIS AGREEMENT OR ITS SUBSIDIARIES,
PARENTS OR AFFILIATES, WHETHER IN CONTRACT, TORT, EQUITY OR OTHERWISE, FOR ANY INDIRECT,
INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS (EVEN IF
SUCH DAMAGES ARE FORESEEABLE, AND WHETHER OR NOT ANY PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES), ARISING FROM OR RELATING TO THIS AGREEMENT, INCLUDING, WITHOUT LIMITATION, THE
WRONGFUL DEATH OR INJURY OF ANY PERSON. NOTWITHSTANDING THE FOREGOING, THE LIMITATIONS CONTAINED
IN THIS SECTION 22.1 SHALL NOT APPLY TO ANY CLAIM THAT (A) IS SUBJECT TO INDEMNIFICATION UNDER
ARTICLE 24, (B) ARISES OUT OF A BREACH OF CONFIDENTIALITY UNDER ARTICLE 16 OR A BREACH OF
INFORMATION SECURITY UNDER ARTICLE 14 OR SCHEDULE 14.1 (C) WITH RESPECT TO CB&T, ARISES OUT
OF GROSS NEGLIGENCE, WILLFUL MISCONDUCT OR FRAUD, OR (D) WITH RESPECT TO GREEN DOT, ARISES OUT OF
GROSS NEGLIGENCE, WILLFUL MISCONDUCT OR FRAUD.
ARTICLE 23
TERM AND TERMINATION OF AGREEMENT
23.1 Term and Termination of Agreement. The initial term of this Agreement shall be
for a period of three (3) years commencing on the Effective Date (the Initial Term), and shall
continue for three (3) successive one (1) year periods (each a Renewal Term), unless prior to the
expiration of the Initial Term or at any time thereafter CB&T or Green Dot gives the other Party
not less than one hundred eighty (180) days written notice of its election not to renew this
Agreement.
23.2 Termination of Agreement for Cause. In addition to the right to not renew this
Agreement pursuant to Section 23.1, CB&T or Green Dot shall have the right, as applicable, to
terminate the Agreement upon occurrence of one or more of the following events upon written notice
to the other Parties:
23.2.1 Material Breach. If Green Dot or CB&T fails to observe or perform, in any
material respect, that Partys obligations to the terminating Party hereunder or is otherwise in
breach of this Agreement and such breach has a material adverse effect on the Program or the
non-breaching Party, so long as the failure or breach is not due to the actions or failure to act
of the terminating Party, but only if the non-performing Party fails to cure the breach within
thirty (30) Business Days after the non-performing Party received written notice from the
terminating Party specifying the failure.
23.2.2 Representation, Warranty, Statement or Certificate. In the event any
representation, warranty statement or certificate furnished by Green Dot to CB&T or by CB&T to
Green Dot in connection with or arising out of the Agreement is false and has a material adverse
effect to the terminating Party as of the date made or delivered.
23.2.3 Insolvency; Financial Condition. If CB&T or Green Dot shall: (i) file, or
consent by answer or otherwise to the filing against it, of a petition for relief, reorganization
or arrangement or any other petition in bankruptcy, for liquidation or to take advantage of any
bankruptcy or insolvency law of any jurisdiction; (ii) make an assignment for the benefit of its
creditors; (iii) consent to the appointment of a custodian, receiver, trustee or other officer with
similar powers of itself or of any substantial part of its property; (iv) be adjudicated insolvent
or be liquidated; (v) take corporate action for the purpose of any of the foregoing; (vi)
voluntarily or involuntarily commence proceeding for wind up or liquidation, if such proceeding or
petition shall continue un-dismissed for sixty (60) days or an order or decree approving or
ordering any of the foregoing shall continue unstayed and in effect for sixty (60) days.
23.2.4 Force Majeure Event. If any performance under the Agreement is postponed or
extended for longer than sixty (60) days due to a Force Majeure Event experienced by the
non-terminating Party.
23.2.5 Cross-Default. In the event there is a termination of the Network Settlement
Agreement, or there is a termination of or material breach of any Supporting Agreements, in each
case for any reason other than the breach or non-performance of the terminating Party.
23.3 CB&T Termination Right. In addition to the foregoing, CB&T shall have the right
to terminate this Agreement, upon written notice to Green Dot, in the event Green Dot fails to
implement a change to the Program pursuant to ARTICLE 3.
23.4 Change in Control. CB&T or Green Dot shall have the right, as applicable, to
terminate the Agreement upon written notice to the other Party if on or after the Effective Date,
(i) in any one transaction beneficial ownership of fifty percent (50%) or more of the combined
voting power of the then outstanding voting securities of either Party entitled to vote generally
in the election of directors is acquired by any Person or group unrelated to the Persons or groups
that control such Party as of the Effective Date, whether pursuant to a sale of such interest by
the holders thereof or pursuant to a merger, consolidation, reorganization or other business
combination (Change in Control), or (ii) all or substantially all of the assets or property of
such Party is sold or otherwise or otherwise disposed of in one transaction or a series of related
transactions to any Person or group unrelated to the Persons or groups that control such Party as
of the Effective Date; provided, however, that CB&T shall not have the right to terminate this
Agreement in the event that a Change in Control occurs as a result of a public offering by Green
Dot.
23.5 Green Dot Termination Right. In addition to the foregoing, Green Dot shall have
the right to terminate this Agreement, upon written notice to CB&T, upon the occurrence of any of
the following.
23.5.1 CB&T Troubled Condition. In the event CB&T is determined to be in a troubled
condition as defined in 12 C.F.R. Section 325.101, or CB&T or any officer or director of CB&T
becomes subject to a formal written enforcement order that materially adversely affects CB&Ts
ability to fulfill its obligations under this Agreement.
23.5.2 Required Program Change. Pursuant to the provisions of Section 3.2.5.
23.6 Termination Without Cause by Green Dot. Green Dot may, at its option, terminate
this Agreement at any time during the Term by giving one hundred and eighty (180) days prior
written notice of termination, and by the payment to CB&T of liquidated damages as set forth in
Section 23.8.
23.7 Wind Down Period.
23.7.1 General Obligations. Upon the expiration or termination of this Agreement, (i)
Green Dot may elect to either transition the Program to an alternative card issuer (any such
institution, a Successor Bank) in accordance with Applicable Law and pursuant to Section 23.7.2
or (ii) the Program shall be wound down in accordance with Applicable Law and pursuant to Section
23.7.3. Each Party acknowledges that the main goals of the Wind Down Period are to benefit the
Customers by minimizing any possible burdens or confusion and to protect and enhance the names and
reputations of the Parties, both of whom have invested their names and reputations in the Program
and Prepaid Cards issued hereunder. Unless otherwise required by Applicable Law or any Regulatory
Authority, upon the expiration or termination of this Agreement for any reason, the Parties agree
to cooperate in good faith to wind down or transition the Program in a commercially reasonable way
as soon as reasonably possible to
provide for a smooth and orderly transition or wind-down. Such cooperation shall include
continued acceptance of Prepaid Cards presented for payment until such Prepaid Cards expire or are
cancelled as set forth below, and continued provision of customer service to all outstanding
Customers in accordance with the terms of this Agreement up until the Prepaid Cards expire, are
terminated, or transitioned to another bank or financial institution.
23.7.2 Green Dot Transition Election. In the event that Green Dot elects to
transition the Program to a Successor Bank pursuant to Section 23.7.1, CB&Ts obligations shall
include: (i) executing and delivering an account transfer agreement containing terms and
conditions generally consistent with banking industry practice (including customary representation,
warranties and obligations) for the transfer of accounts between institutions to transfer the
Program to a Successor Bank (as well as all liabilities expressly assumed including those with
respect to payment of the Customer Funds to Customers); (ii) assigning all of CB&Ts rights, duties
and obligations with respect to all Cards, Customer Agreements, all Accountholder Data and CB&Ts
interest in all Materials (subject to use of Marks) related to the Program to such Successor Bank;
(iii) transferring to such Successor Bank all books and records relating to the Program; (iv)
making any and all regulatory filings necessary to effect the transition of its undertakings in
connection with this Agreement to such Successor Bank; (v) making all filings and taking all other
actions necessary to transfer the related BINs to such Successor Bank; and (vi) executing other
documents as may reasonably be necessary for CB&T to perform its obligations under this Section
23.7.2.
23.7.3 Transition Process. As soon as reasonably practicable after expiration of this
Agreement or receipt or delivery of a termination notice, Green Dot shall provide to CB&T in
writing a proposed transition plan, detailing (i) whether the Program is to be wound down or
transferred to a Successor Bank; and (ii) a proposed timeline, which shall designate a date as of
which the Program shall be wound down or transferred from CB&T to a Successor Bank (Switchover
Date). CB&T and Green Dot shall meet promptly thereafter to finalize a mutually agreed transition
plan and Switchover Date. The wind-down or transition of the Program shall occur as soon as
reasonably possible and in no event later than, as applicable (y) one hundred eighty (180) days
after expiration of this Agreement or the date the termination notice is received or (z) , subject
to Section 23.7.4, ninety (90) days after (A) expiration of this Agreement or the date the
termination notice is received in the event Green Dot elects not to transfer the Program to a
Successor Bank or (B) the end of the time period specified in (y) above if Green Dot has failed to
effect the transfer by such date; provided, however, that such time periods may
extended either by mutual written agreement of the parties or solely to accommodate the receipt of
regulatory approvals required under Applicable Law.
23.7.4 No Green Dot Transfer. In the event Green Dot elects not to transition the
Program to a Successor Bank pursuant to Section 23.7.2 or fails to effect such transfer by the time
period specified in Section 23.7.3, the Parties shall work together to terminate the Program within
the time periods specified in Section 23.7.3; provided, however, that the Parties
agree that the affected Customers shall be given at least sixty (60) calendar days notice of
termination or such longer time as required by Applicable Law.
23.7.5 Reload of Reloadable Products. Upon a notice of non-renewal or termination,
Green Dot may request CB&T to continue to accept Reloads of reloadable products,
and CB&T shall accept such request. Notwithstanding the forgoing, in the event of a
termination of this Agreement by CB&T pursuant to Section 23.2 or Section 23.3, or in event Green
Dot fails to transfer the Program to a Successor Bank within the time period specified in Section
23.7.3, CB&T may require Green Dot to provide, and Green Dot then shall provide, notice to
Customers (such notice subject to CB&Ts prior written approval) that Customers shall no longer
have the ability to Reload any reloadable products issued pursuant to the Program after nine (9)
months from the date of the notice.
23.7.6 Wind Down Period General Obligations. During the Wind Down Period, the Parties
shall continue to be bound by and comply with the terms of this Agreement and perform all of their
obligations hereunder until such date as the Program is wound-down and shall remain liable for the
representations and warranties, covenants and indemnification obligations under this Agreement;
provided, however, if CB&T has terminated the Agreement under Section 23.2 due to
(i) criminal activity or alleged criminal activity of Green Dot or a Green Dot employee which is
directly related to the Program, or (ii) acts or omissions of Green Dot or its employees that have
exposed or may reasonably expose CB&T or its Affiliates to material economic loss, Green Dot shall,
if requested by CB&T, make best efforts to cease all sales of new Prepaid Cards as promptly as
practical consistent with such best efforts.
23.7.7 Press Releases. In no event shall either Party make any public statement or
customer communication regarding the termination or wind-down of this Agreement, or any Prepaid
Cards or the Program without the express prior written approval of the other Party, which approval
shall not be unreasonably withheld or delayed. Notwithstanding the foregoing, each, Party may
communicate the termination or expiration of this Agreement to any third party with which it has
contracted to provide services for the Prepaid Cards and/or the Program (e.g., affected Systems and
processors) and Green Dot may communicate the termination or expiration of this Agreement to any
third party with which it desires to negotiate to serve as the Successor Bank for the Program.
23.7.8 Return of Property. Following termination or expiration of this Agreement and
expiration of the Wind Down Period, each Party shall (i) return all property belonging to the other
Parties (including Confidential Information not reasonably necessary to operate the Program) which
is in its possession or control at the time of termination, and (ii) discontinue the use of and
return to the other Parties, or at the request of the other Parties destroy, all written and
printed Materials bearing the other Parties name and logo, except as set forth in Section 16.3.
23.7.9 Reimbursement Obligations. Except in the event this Agreement is terminated by
Green Dot pursuant to Section 23.2, Green Dot shall reimburse, as applicable, CB&T for all costs
reasonably incurred by CB&T for any documented transition expenses reasonably incurred by CB&T with
respect to either the transfer of the Program to a Successor Bank or the termination of the
Program.
23.7.10 Further Assurances. Each Party shall, at Green Dots cost and expense, (i)
give such further assurances to the acquiring party and shall execute, acknowledge and deliver all
such acknowledgments, assignments and other instruments and take such further action as may be
reasonably necessary and appropriate to effectively vest in the acquiring party
the full legal and equitable title to the Program acquired by the acquiring party and (ii)
make commercially reasonable efforts to assist the acquiring party in the orderly transition of the
operations being acquired by the acquiring party. The Parties agree to work in good faith to
assure a smooth transition of the Program and continuity of operations with respect to the Program.
23.7.11 Use of Marks. Notwithstanding anything to the contrary contained herein,
except to discharge its obligations and exercise its rights under this Agreement, upon the end of
the Wind Down Period: (i) the transfer of Materials under Section 23.7.2 shall not entitle Green
Dot or its designate to use the CB&T Marks or Synovus Marks, or (ii) CB&T to use the Green Dot
Marks, as applicable. Upon the end of the Wind Down Period, prior to any use of the Materials, all
references to or trade dress of CB&T and its Affiliates or Green Dot and its Affiliates, as the
case may be, shall be removed from such Materials.
23.8 Liquidated Damages.
23.8.1 CB&T Termination For Cause; Green Dot Termination without Cause. In the
event this Agreement is terminated by (a) CB&T pursuant to Section 23.2 or Section 23.3 or (b) by
Green Dot pursuant to Section 23.6, in addition to any other rights and remedies set forth herein
or otherwise available, Green Dot shall pay CB&T, within [***] of the date of
termination, as liquidated damages, an amount equal to the [***] on the date
[***].
23.8.2 Damages Acknowledgement. Each Party recognizes and acknowledges that damages
are difficult or impossible to calculate and therefore the liquidated damages amount and
calculation set forth in Section 23.8.1 represent the Parties best estimate of the damages a Party
shall incur as a result of a termination event provided for in Section 23.8.1, and that payment of
such liquidated damages amounts represent a reasonable estimate of the total net detriment that a
Party would suffer in the event of such a termination occurrence. Each Party recognizes and
acknowledges that any such liquidated damages amount is not intended as a forfeiture or penalty,
but is intended to constitute liquidated damages to the other Party.
ARTICLE 24
INDEMNIFICATION; DAMAGES
24.1 By Green Dot.
24.1.1 Indemnification Obligation. Green Dot covenants and agrees to indemnify and
hold CB&T, its Affiliates, and their respective officers, directors, employees, agents, successors
and permitted assigns harmless against any losses, liabilities, costs and expenses (including
reasonable attorneys fees and expenses), judgments, settlements, damages, fines, penalties, claims,
demands, offsets, defenses, counterclaims, actions, investigations or proceedings (collectively,
Losses) arising out of, under or in connection with (i) any failure by Green Dot to comply with
any of the terms and conditions of this Agreement, (ii) any
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inaccuracy, breach or untruthfulness of any representation or warranty made by Green Dot
herein, (iii) any infringement or alleged infringement of any third partys marks or intellectual
property rights as a result of CB&Ts or Synovus use of the Green Dot Marks hereunder, (iv)
subject to this Section 24.1.1, any noncompliance with or violation of any Applicable Laws or
System Rules (including without limitation with respect to Materials), (v) the gross negligence or
willful misconduct of Green Dot, Retailer, Reseller or any of Green Dots Affiliates, employees,
officers, directors, subcontractors or agents, representatives or independent contractors, (vi) any
wrongful acts or omissions of Green Dot in connection with the improper use of Customer
relationships or in connection with the transfer of Network responsibilities hereunder to the
Successor Bank, (vii) [***], (viii) [***], or (ix)
[***]. Notwithstanding any other provision of this Agreement to the contrary,
express or implied, Green Dots indemnification obligations under clause (ix) of this Section
24.1.1 [***]: (a) CB&Ts failure to comply with the Bank Secrecy Act or OFAC
requirements where such failure was not in any way caused by Green Dots failure to meet its
obligations under this Agreement or to obtain and provide all information to CB&T needed for CB&T
to meet such Bank Secrecy Act or OFAC requirement; (b) [***]; or (c)
[***].
24.1.2
Limited Exception and Conditions. Green Dots
indemnification obligations under this ARTICLE 24 shall exclude any
Losses arising from the noncompliance with or violation of any
Applicable Law or System Rule by the Program, any Party or such
Partys employees or agents, or any Retailer, Reseller or Third
Party Service Provider only in the event that:
(a) CB&T
makes a determination as to Applicable Law or a System Rule pursuant
to Section 3.2.1 hereof (a CB&T
Determination), and
(i) Green Dot in good faith disputes that CB&T Determination following the procedures of
ARTICLE 25, and
(ii) the dispute is resolved in a manner that preserves the CB&T Determination as the
determination to be followed for the Program, and
(iii) Green Dot formally protests to such resolution of the dispute in a signed, written
statement delivered to CB&T and its counsel within ten (10) Business Days of the resolution of the
dispute as provided in this Section 24.1.2, which statement provides that Green Dot accepts the
dispute resolution under protest, describes the dispute and the resolution of the dispute in
reasonable detail, is supported by a legal opinion provided to Green Dot (with a copy to CB&T) by a
reputable law firm, and cross-references this Section 24.1.2 (a Protest Statement), and
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(iv) the CB&T Determination is determined by a court or Regulatory Authority to be
inconsistent with Applicable Law and results directly in the payment
of monetary damages or civil money penalties to a Customer or monetary penalties to a
Regulatory Authority (collectively, Noncompliance Losses), then
(b) Green Dot shall have no indemnification obligation with respect to such Noncompliance Losses and
CB&T shall indemnify Green Dot as provided in Section 24.2 for any Noncompliance Losses suffered by Green Dot.
(c) Any Protest Statement under this Section 24.1.2 must be delivered by Green Dot within
twenty (20) Business Days after the resolution of the CB&T Determination that is protest, and must
be delivered to [***] and [***], by registered or
certified mail, at the mailing address indicated in Section 26.14 or at such other address or to
such other person of which Green Dot receives notice in conformity with Section 26.14.
24.2 By CB&T. Subject to Green Dots indemnification obligations with respect to
noncompliance with or violation of Applicable Law or Systems Rules, as provided in Section 24.1.1
and limited only by Section 24.1.2, CB&T covenants and agrees to indemnify and hold Green Dot, its
Affiliates, and their respective officers, directors, employees, agents, and permitted assigns (the
Green Dot Indemnified Parties) harmless against any Losses, arising out of, under or in
connection with (i) any failure by CB&T to comply with any of the terms and conditions of this
Agreement, (ii) any inaccuracy, breach or untruthfulness of any representation or warranty made by
CB&T herein, (iii) any infringement or alleged infringement of any third partys mark or
intellectual property as a result of Green Dots use of the CB&T Marks hereunder, (iv) the gross
negligence or willful misconduct of CB&T or its employees, officers, directors, vendors,
subcontractors or agents, representatives or independent contractors, (v) any wrongful acts or
omissions of CB&T in connection with the improper use of Customer relationships or in connection
with the transfer of Network responsibilities hereunder to the Successor Bank, in each case
excluding any Losses to the extent such Losses arise from the acts or omissions of Green Dot,
including any failure to comply with the terms of this Agreement, or (vi) any unauthorized or
fraudulent access to or use of Accountholder Data caused by the gross negligence or intentional
misconduct of an employee of CB&T or of its Affiliates, or arising solely from a security breach to
computer systems maintained by CB&T or maintained by third parties (other than Green Dot or a Third
Party Service Provider, Retailer, or Reseller) on behalf of CB&T.
24.3 Defense of Claims.
24.3.1 Notice. If any claim is made or any suit, action, investigation or proceeding
of any kind (any such action a Claim) is commenced that may give rise to a right of
indemnification, or any knowledge is received of a state of facts which, if not corrected, may give
rise to a right of indemnification, the indemnified party shall give prompt written notice to the
indemnifying party. The failure to give such notice shall not, however, relieve the indemnifying
party of its indemnification obligations except to the extent that the indemnifying party is
actually harmed thereby.
24.3.2 Right to Defend Claim. The indemnifying party shall have the right to defend
any such Claim in its name and at its expense, shall select the counsel for the defense of such
Claim as approved by the indemnified party, and shall cooperate with the indemnified party in the
conduct of the defense against such Claim; provided, however, that the indemnifying
party shall not have the right to defend any such Claim if (i) it refuses to acknowledge fully its
obligations to the indemnified party; (ii) it contests, in whole or in part, its indemnification
obligations; (iii) it fails to employ appropriate counsel approved by indemnified party to assume
the defense of such Claim or refuses to replace such counsel upon the indemnified partys
reasonable request; (iv) the indemnified party advises the indemnifying party that there are issues
which could raise possible conflicts of interest between the indemnifying party and the indemnified
party or that the indemnified party has claims or defenses that are separate from or in addition to
the claims or defenses of the indemnifying party; or (v) such Claim seeks an injunction, cease and
desist order, or Management Committee; provided further, that Green Dot may not, as an
indemnifying party or otherwise, defend against a Claim or select the counsel for the defense of a
Claim if the Claim was brought by a Regulatory Authority. If the Management Committee is unable to
resolve the Dispute within five (5) Business Days, then either Party may escalate the Dispute to
the most senior executive each of CB&T and Green Dot. In each such case, the indemnified party
shall have the right to direct the defense of the Claim and retain its own counsel, and the
indemnifying party shall pay the cost of such defense, including reasonable attorneys fees and
expenses.
24.3.3 Indemnifying Party Election. If the indemnifying party elects and is entitled
to compromise or defend such Claim it shall within thirty (30) days (or sooner, if the nature of
the Claim so requires) notify the indemnified party of its intent to do so, and the indemnified
party shall, at the expense of the indemnifying party, cooperate in the defense of such Claim. In
such case, the indemnified party shall have the right to participate in the defense of any Claim
with counsel selected by it. Except as provided in Section 24.3.2, the fees and disbursements of
such counsel shall be at the expense of the indemnified party.
24.3.4 Indemnifying Party Obligation. The indemnifying party shall have no obligation
to pay the monetary amount of the settlement of any Claim entered into by the indemnified party
without the prior written consent of the indemnifying party (which consent shall not be
unreasonably withheld or delayed). Notwithstanding the indemnifying partys right to direct the
defense against any Claim, the indemnifying party shall not have the right to compromise or enter
into an agreement settling any claim, suit, demand or action without the prior written consent of
the indemnified party (which consent shall not be unreasonably withheld or delayed).
ARTICLE 25
DISPUTE RESOLUTION
25.1 Dispute. Except as provided in Section 25.3, a Party shall invoke this Section
25.1 to resolve any dispute, claim or controversy among the Parties concerning this Agreement or
any matter arising under the Program, including any issue relating the Parties obligations under
the applicable provisions of the Program Operating Guidelines (any such matter a Dispute).
25.2 Process. Either the Green Dot Relationship Manager or the CB&T Relationship
Manager shall present any Dispute to the Senior Business Unit Manager of each Party (the person
holding that position for each Party as of the Effective Date is identified on Schedule
25.2), which shall endeavor to resolve such Dispute within five (5) Business Days. If the Senior
Business Unit Managers are unable to resolve such Dispute within the five (5) Business Days, then
either Party may escalate the Dispute to the Management Committee. Notwithstanding the foregoing,
in the event that a Party determines that the expeditious resolution of such Dispute is necessary
to avoid a material adverse effect, the affected Party may require, upon prior written notice to
the other Party, immediate escalation of such Dispute to the most senior executive of CB&T and the
most senior executive of Green Dot. In the event that such senior executives are unable to resolve
the Dispute within five (5) Business Days after such referral, a Party may proceed to litigation.
This Dispute resolution process shall not limit a Partys right to seek injunctive relief as
provided in Section 25.4 or to give notice of termination or otherwise pursue its right to
terminate this Agreement or other rights set forth in this Agreement.
25.3 Dispute Regarding Termination. Once notice of termination has been issued
pursuant to the terms of this Agreement, in the event of a Dispute regarding such termination or
events resulting in such termination, a Party may, upon written notice to the other Party, proceed
directly to litigation in accordance with Section 25.4 without referring such Dispute to the
Management Committee or following the escalation process.
25.4 Injunctive Relief; Right to Terminate.
25.4.1 Injunction. Notwithstanding the Dispute resolution provision of this Section
25.4.1 and any other applicable provision of this Agreement, either Party may seek equitable relief
at any time before or during any Dispute resolution proceedings (including arbitration) in any
court of competent jurisdiction to protect its interests or to preserve the status quo pending
completion of any Dispute resolution process or to otherwise protect its rights or interests as
permitted at law and in equity. By seeking or obtaining such remedy, the Party seeking injunctive
relief hereunder shall not waive any of the provisions of this ARTICLE 25.
25.4.2 Termination. Nothing in this ARTICLE 25 shall limit a Partys right to give
notice of termination or otherwise pursue its right to terminate this Agreement or other rights set
forth in this Agreement.
25.5 Continuity of Services. In the event of a Dispute, the Parties shall continue to
perform their respective obligations (other than the payment of any disputed amount) under this
Agreement in good faith during the resolution of such Dispute.
ARTICLE 26
GENERAL PROVISIONS
26.1 Entire Agreement. This Agreement, together with the Exhibits and Schedules and
Supporting Agreements, constitutes the entire agreement by the Parties and supersedes any other
agreement including the Original Agreement, whether written or oral, that may have been made or
entered into between or among the Parties relating to the matters contemplated hereby.
26.2 Accounting. The Parties agree that all accounting calculations in this Agreement
shall be performed in accordance with generally accepted accounting principles or other generally
accepted accounting methods in the United States. The Parties further agree to work together in
good faith to reconcile any accounting discrepancies.
26.3 Governing Law. This Agreement shall be governed by, construed and enforced in
accordance with the laws of the State of Georgia, without regard to that states conflict of laws
principles.
26.4 Jurisdiction. The Parties hereby irrevocably and unconditionally consent and
submit to the personal jurisdiction of the United States District Court in Muscogee County, Georgia
over all matters relating to this Agreement. In the event that the United States District Court
does not have jurisdiction over a claim, suit, demand or action, the Parties hereby irrevocably and
unconditionally consent and submit to the personal jurisdiction of the Georgia state court in
Muscogee County. Each Party agrees that service of process in any claim, suit, demand or action
hereunder may be made upon such Party by certified mail, return receipt requested, to the address
for notice set forth herein.
26.5 Trial By Jury. EACH PARTY ALSO, KNOWINGLY AND WILLINGLY, AND FOLLOWING
CONSULTATION WITH COUNSEL, HEREBY UNCONDITIONALLY AND IRREVOCABLY WAIVES ANY RIGHT TO A TRIAL BY
JURY IN CONNECTION WITH ANY DISPUTE ARISING UNDER THIS AGREEMENT.
26.6 Force Majeure. No Party shall be liable for any failure or delay on its part to
perform, and shall be excused from performing any of its non-monetary obligations hereunder if such
failure, delay or non-performance results in whole or in part from any cause beyond the absolute
control of the party, including any act of God, act of war, riot, actions of terrorists,
earthquake, fire, explosion, natural disaster, flooding, embargo, sabotage each a Force Majeure
Event); provided, however, that the Party suffering the Force Majeure Event shall
immediately implement its Disaster Recovery Plan. A Party desiring to rely upon any of the
foregoing as an excuse for failure, default or delay in performance shall, when the cause arises,
give to the other Party prompt notice in writing of the facts which constitute such cause, and,
when the cause ceases to exist, give prompt notice thereof to the other Party. This Section 26.6
shall in no way limit the right of a Party to this Agreement to make any claim against third
parties for any damages suffered due to said cause.
26.7 Survival. The following provisions of this Agreement shall survive termination
of this Agreement, in each case subject to any limitations stated in such Section or Article:
Article 1, Section 2.4, Section 7.2, Section 8.8(b), Section 16.3, Section 18.6, Section 18.7 with
respect to cooperating in respect of settlement of disputes with Customers, Section 20.5, Article
22, Section 23.7, Section 23.8, Article 24, Article 26, and such other provisions as by their terms
expressly survive termination of this Agreement.
26.8 Severability. If any provision of this Agreement (or any portion thereof) is
determined to be invalid or unenforceable, the remaining provisions of this Agreement shall not be
affected thereby and shall be binding upon the Parties and shall be enforceable, as though said
invalid or unenforceable provision (or portion thereof) were not contained in this Agreement.
26.9 Waiver. The failure by a Party to insist upon strict performance of any of the
provisions contained in this Agreement shall in no way constitute a waiver of its rights as set
forth in this Agreement, at law or in equity, or a waiver of any other provisions or subsequent
default by the other Party in the performance of or compliance with any of the terms and conditions
set forth in this Agreement.
26.10 Successors and Third Parties. This Agreement and the rights and obligations
hereunder shall bind, and inure to the benefit of, the Parties and their successors and permitted
assigns.
26.11 Assignments. The rights and obligations of Green Dot and CB&T, respectively,
under this Agreement are not assignable either voluntarily or by operational law, without prior
written consent from the other, which consent shall not be unreasonably withheld; provided,
however, that a Party may assign its rights and obligations under this Agreement to an
Affiliate without the prior consent of the other Party; and provided further that
CB&T may assign this Agreement without such approval by way of any merger, consolidation or other
corporate reorganization solely between CB&T and one or more of its Affiliates.
26.12 Relationship. Green Dot and CB&T are independent parties, and the nature and
extent of their arrangement is set forth in this Agreement and other written documents and
agreements setting forth their rights, duties and obligations with respect to their various
relationships. Green Dot and CB&T are not partners, and nothing contained in this Agreement shall
be construed as creating a partnership, joint venture or any similar relationship other than as
independent contracting parties.
26.13 Press Releases and Inquiries. Except as may be required by Applicable Law,
System Rules or any stock exchange, neither of CB&T nor Green Dot, nor their respective parents or
Affiliates, shall issue a press release or make public announcement or any disclosure to any third
party related to the terms of this Agreement without the prior consent of the other Party, which
consent shall not be unreasonably withheld or delayed. Upon receipt of any press inquiry
(including any inquiry that may reasonably be expected to be posted on any website blog)
concerning the Program or role of the Parties in the Program, the Party receiving such inquiry
shall promptly notify the other Party and, to the extent practicable, consult with the other Party
prior to providing any response to such inquiry.
26.14 Notices. All notices, requests, financial statements and approvals required by
this Agreement shall be in writing and shall be deemed to have been duly given as follows: (i) upon
receipt if personally delivered; or (ii) upon deposit in the mail, if sent by certified or
registered mail, postage prepaid, return receipt requested, or by overnight carrier, addressed as
indicated below, or at such other address of which the notifying Party hereafter receives notice in
conformity with this Section 26.14. All communications between the Parties required by this
Agreement, including all of CB&Ts approvals of Materials may be transmitted by e-mail, unless
otherwise required hereunder or as otherwise may be necessary to protect the confidentiality of the
information being communicated, and all material communications to (i) CB&T shall copy the Green
Dot Relationship Manager and (ii) Green Dot shall copy CB&T Relationship Manager.
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If to CB&T:
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If to Green Dot: |
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Lisa Lane White
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Green Dot Corporation |
24 12th Street
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605 East Huntington Drive, Suite 205 |
Columbus, GA 31901
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Monrovia, CA 91016 |
Attn: Lisa Lane White
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Attn: Steven Streit |
Telephone: (706) 649-2468;
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Telephone: (626) 775-3410 |
Fax: (706) 644-0612
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Fax: (626) 775-3704 |
Email: lisawhite@synovus.com
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Email: sstreit@greendotcorp.com |
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With a copy to:
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With a copy to: |
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Michael Smith, Esq.
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John Ricci, Esq. |
901 Front Avenue, Ste. 202
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Green Dot Corporation |
Columbus, GA 31901
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605 East Huntington Drive, Suite 205 |
Telephone: (706) 649-2007
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Monrovia, CA 91016 |
Fax: (706) 644-1957
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Telephone: (626) 775-3485 |
Email: michaelsmith@synovus.com
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Fax: (626) 739-2002 |
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Email: jricci@greendotcorp.com |
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Any Protest Statement filed under
Section 24.1.2
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must be delivered to
Michael Smith, at the mailing
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address indicated above, with a copy to:
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John ReVeal
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Nelson Mullins Riley & Scarborough
LLP 101
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Constitution Avenue NW
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Washington, DC 20001
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Telephone: (202) 712-2818
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26.15 Schedules. The Schedules to this Agreement, as designated herein and annexed
hereto, shall each be deemed to form an integral part of this Agreement and to be incorporated
herein as if herein set out in full.
26.16 Counterparts. This Agreement may be executed and then delivered via facsimile
transmission, via the sending of PDF or other copies thereof via e-mail and in one or more
counterparts, each of which shall be an original but all of which taken together shall constitute
one and the same Agreement.
26.17 Synovus. Notwithstanding anything to the contrary in this Agreement, Synovus is
a Party to this Agreement only for purposes of ARTICLE 11, ARTICLE 17, Section 18.9, ARTICLE 19,
Section 23.7.11, and ARTICLE 24, and only to the extent that Synovus is specifically named in such
ARTICLES and Sections.
26.18 Specific Performance. The Parties acknowledge and agree that the remedy at
law for any breach by either Party of its covenants and obligations in this Agreement is
inadequate and that the non-breaching Party, in addition to any other relief available to it,
will be entitled to specific performance by the breaching Party to the extent permitted by
Applicable Law.
26.19 Non-Solicitation of Retailers. CB&T agrees that it will not, and that any
resulting entity in the event of a Change of Control of CB&T will not, issue prepaid cards (other
than as part of the Program) that are sold in any of the stores identified in column C, Store
Name, of Schedule 8.1.2 hereof during the twenty four (24) month period following the
Effective Date.
IN WITNESS WHEREOF, this Agreement is executed by the Parties as of the date and year first
above written.
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COLUMBUS BANK AND TRUST COMPANY
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By: |
/s/ Lisa L. White
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Name: |
Lisa L. White |
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Title: |
Senior Vice President |
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GREEN DOT CORPORATION
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By: |
/s/ Steven W. Streit
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Name: |
Steven W. Streit |
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Title: |
CEO |
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SYNOVUS FINANCIAL CORP.
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By: |
/s/ Lisa L. White
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Name: |
Lisa L. White |
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Title: |
Senior Vice President |
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Schedule 2.3
Supporting Agreements
1. |
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Settlement Agency Agreement, dated as of January 1, 2005, as amended, by and between CB&T and
Green Dot. |
2. |
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Fifth Amended and Restated Loan and Line of Credit Agreement, dated as of March 24, 2009 by
and between CB&T and Green Dot. |
3. |
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Fifth Amended and Restated Line of Credit Note, dated March 24, 2009, in the principal amount
of $15 million issued by Green Dot. |
4. |
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Assignment of Accounts, dated March 24, 2009, executed by Green Dot. |
5. |
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Fifth Amended and Restated Security Agreement, dated as of March 24, 2009, by Green Dot in
favor of CB&T. |
6. |
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Fourth Amended and Restated Assignment Agreement, dated as of March 24, 2009, by Green Dot in
favor of CB&T. |
7. |
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ACH Customer Agreement, dated as of April ___, 2008, between Green Dot and CB&T. |
8. |
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Business OnLine Access Agreement, dated as November 15, 2002, by and between Next Estate
Communications, Inc. and CB&T. |
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*** |
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Confidential material redacted and
filed separately with the Commission |
1
Schedule 3.1
Program Products
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Prepaid Visa Card
A reloadable Visa prepaid debit card for everyday use. |
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Prepaid MasterCard Card
A reloadable MasterCard prepaid debit card for everyday use. |
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Prepaid Student Card
A reloadable MasterCard prepaid debit card to help students
safely manage their money. |
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Prepaid NASCAR Card
A reloadable prepaid Visa debit card for the ultimate NASCAR fan. |
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Online Shopping Card
Shop online safely and securely with a reloadable Visa prepaid debit
card. Make online purchases, play games, download music and more! |
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Express Bill Pay Card
Pay bills fast, online or by phone with a reloadable Visa prepaid debit
card. Pay for cable, satellite, cell phone, utilities and more. |
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Visa Prepagada
Una tarjeta prepagada Visa que es recargable para uso diario. |
Kmart Reloadable Prepaid Card Products
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Prepaid Visa Card
A reloadable Visa prepaid debit card for everyday use. |
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Prepaid MasterCard Card
A reloadable MasterCard prepaid debit card for everyday use. |
Schedule 3.8.2(a)
Program Accounts
[***]
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*** |
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Confidential material redacted and
filed separately with the Commission |
Schedule 4.1(e)
Green Dot Reports to CB&T
1. |
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[***] |
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2. |
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[***] |
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3. |
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[***] |
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4. |
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[***] |
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5. |
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[***] |
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6. |
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[***] |
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7. |
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[***] |
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8. |
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[***] |
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9. |
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[***] |
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10. |
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[***] |
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11. |
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[***] |
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12. |
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[***] |
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13. |
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[***] |
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14. |
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Any ad hoc report as requested by CB&T related to the Program |
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15. |
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[***] |
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*** |
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Confidential material redacted and
filed separately with the Commission |
Schedule 6.2
Oversight Plan
Columbus Bank & Trust Company and Green Dot Corporation:
Oversight Policy and Procedures Program
This Oversight Policy and Procedures Program (the Oversight Plan) is the program required by
Program Agreement by and between Columbus Bank & Trust Company (CB&T) and Green Dot Corporation
(Green Dot) (the Agreement). Capitalized terms not otherwise defined herein have the meaning
givens in the Agreement; except as otherwise stated, references in this Oversight Plan to Schedules
are those Schedules referred to in the Agreement. To the extent the Agreement addresses any matter
with more specificity or detail than it is addressed in this Oversight Plan, or the Agreement
otherwise is inconsistent with this Oversight Plan, then the Agreement shall control except as
expressly stated to the contrary in this Oversight Plan.
Article I
CB&T Control
1.1 General. CB&T and Green Dot hereby each acknowledge and agree that (a) CB&T has
established the Program; (b) except as otherwise expressly provided in the Agreement, CB&T shall
have full control and continued oversight over the Program, including without limitation all
policies, activities and decisions with respect to the Program; (c) the products and services
offered under the Program pursuant to the Agreement are products of CB&T; and (d) Green Dot shall
serve as CB&Ts administrator and servicer for the Program, to which CB&T has delegated specific
responsibilities relating to the marketing and servicing of the Program, including the marketing
and sale of the Prepaid Cards.
1.2 CB&T Determinations. As between CB&T and Green Dot with respect to each of their
respective rights and obligations under the Agreement, CB&T has the sole and exclusive right to
determine (i) which System Rules and modifications thereto apply to the Program; (ii) which
federal, State and local laws, court opinions, attorney general opinions, rules and regulations,
and regulatory guidance, regulatory determinations of (or agreements with) or written directions of
any arbitrator or Regulatory Authority, and modifications thereto, apply to the Program or the
Parties hereto and thus are Applicable Laws; (iii) how such System Rules and Applicable Laws apply
to the Program; and (d) how and to what extent pending, settled or decided lawsuits or enforcement
actions affecting CB&T or any other company, and legal and regulatory developments and trends,
should be addressed in the Program; provided, however, that in making such
determinations, CB&T shall consult with Green Dot, shall exercise reasonable and professional
judgment, and shall consult with legal counsel as appropriate.
1.3 CB&T Amendments. CB&T further reserves the right to amend this Oversight Plan or
the Program Operating Guidelines or other policies and procedures relating to the Program in
consultation with Green Dot, as deemed necessary by CB&T in light of determinations made by CB&T
under Section 1.2. In the event
CB&T concludes that a modification to the Program is required due to a change in Applicable
Law or System Rules, CB&Ts interpretation of Applicable Law or System Rules, or such other
determinations made
by CB&T under Section 1.2, CB&T shall provide Green Dot written notice with as
much notice as is practicable prior to the adoption of such proposed modification. Green Dot may
raise objections to the proposed modification and in such event, the Parties agree to cooperate and
expedite resolution with respect to the Applicable Law or System Rules. If compliance with the
modification to the Applicable Law or System Rules would result in a material change to the
Program, CB&T agrees to provide Green Dot a commercially reasonable period of time to implement
such material change, taking into account with respect to such period of time any legally-binding
effective date of such modification and the legal, compliance and reputation risks to the Program
and the Parties. Green Dot shall take all actions deemed necessary by CB&T, in CB&Ts commercially
reasonable discretion, taking into account any legally-binding effective date with respect to such
change in Applicable Law or System Rules and the legal, compliance and reputation risks to the
Program and the Parties, to implement the modification in the manner and time period specified by
CB&T. CB&T may seek specific performance under this Section 1.3.
1.4 CB&T Program Control. Green Dot recognizes and acknowledges that CB&T shall
retain decisional authority and control over the Program in all material respects, and that Green
Dot shall not implement any changes to any aspect of the Program except as expressly stated herein.
CB&Ts control of the Program shall include, without limitation, its rights to exercise its best
judgment in making risk assessments and in determining whether any risks associated with the
Program exceed what is appropriate in CB&Ts good faith judgment.
1.5 CB&T Control Standard; Consultation. In any action to be undertaken by CB&T with
respect to the Program (including without limit with respect to any change to the Program that CB&T
believes may be required due to a change in Applicable Law, the System Rules, or in response to any
Criticism), CB&T shall provide Green Dot with its reasoned basis for the action to be taken and
implemented. In the event Green Dot, in good faith, disputes a proposed action to be taken by
CB&T, any Party can refer the matter to the Dispute resolution procedures set forth in Section 25.2
of the Agreement.
1.6 CB&T Final Determination. At the conclusion of the consultation procedures set
forth above, CB&T shall have the final determination as to any changes that may be required or
advisable with respect to the Program, subject to the Dispute resolutions procedures of Section
25.2 of the Agreement. Notwithstanding the foregoing consultation process, in the event that CB&T
determines in its commercially reasonable judgment that a particular action or change to the
Program must be implemented within a specific time period to address a change in Applicable Law,
System Rule, or in response to a Criticism, CB&T shall have the right to implement, and cause Green
Dot to implement, any required change to the Program in any time period that CB&T believes is
necessary or appropriate.
1.7 Green Dot Termination Right. In the event CB&T determines to implement a change
to the Program following the procedures set forth above and Green Dot determines in good faith and
in its commercially reasonable judgment that
(a) such change in the Program is not required under Applicable Law or the System Rules, which
determination is supported by a legal opinion provided to Green Dot by a reputable law firm, with a
copy of such opinion provided to CB&T, and (b) such a change would cause a Green Dot Material
Adverse Effect, Green Dot may, upon one hundred and eighty (180) days written notice to CB&T,
terminate the
Agreement; provided, however, that Green Dot shall not have the right
to terminate the Agreement pursuant to this Section 1.7 if it does not issue a termination notice
within sixty (60) days following CB&Ts decision to implement the change. Any termination by Green
Dot pursuant to and permitted by this Section 1.7 shall be without any payment of liquidated
damages or early termination payments of any kind by one Party to the other; provided that
Green Dot shall pay CB&T the conversion expenses associated with such termination. For purposes of
this Section 1.7 only, Green Dot Material Adverse Effect means that Green Dots income from the
Program for the [***] would be more than [***] percent ([***] %)
lower than its income for the [***] period.
1.8 Program Operating Guidelines. The Parties acknowledge and agree that, as of the
Effective Date, the terms and provisions of Schedule 6.5.1 (the Program Operating Guidelines)
shall apply with respect to the manner in which Prepaid Cards shall be made available to consumers
and the manner in which the Program shall operate. The Parties may amend the Program Operating
Guidelines as provided in Section 3.2.1 of the Agreement. The Parties agree to abide by the Program
Operating Guidelines as in effect at any given time in performing their obligations under the
Agreement.
Article II
Consumer Protection and Compliance
2.1 Development and Delivery of Customer Agreements. Green Dot shall cooperate with
CB&T to develop, and shall, in connection with the issuance of a Prepaid Card, provide the Customer
with the Customer Agreement and any additional Materials related to the Program, in each case as
such Customer Agreement and other Materials are approved by CB&T pursuant to the terms of the
Agreement. All charges and fees applicable to the products and services offered pursuant to the
Prepaid Card Program (or any other Program under the Agreement) shall be fully and completely
disclosed in the Customer Agreement; provided, however, that the terms and
conditions applicable to any ancillary products or services may be disclosed in a separate
agreement related to such product or service or in a supplement to the Customer Agreement.
2.2 Review and Approval of Changes to the Process.
2.2.1 Standard Process. In the event Green Dot desires to change the New Relationship
Process in any material way, Green Dot shall first present the proposed changes to CB&T for review
as set forth herein and may not implement the change unless and until CB&T has approved such
proposed change. CB&T shall
review the proposed changes and provide any comments or modifications as promptly as
reasonably possible.
2.2.2 Emergency Process. Notwithstanding Section 2.2.1, in the event that (i) Green
Dot identifies circumstances requiring immediate changes to the New Relationship Process either to
(1) protect CB&T or Green Dot against money laundering, losses due to fraud, computer hacking or
viruses, or (2) ensure compliance with the Bank Secrecy Act or the laws, regulations, rules and
sanctions administered by the Office of Foreign Assets Control, and (ii) in such event Green Dot in
good faith determines that changes to the New Relationship Process
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*** |
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Confidential material redacted and
filed separately with the Commission |
must be implemented immediately
to avoid the foregoing losses or to ensure material compliance with the Bank Secrecy Act or the
laws, regulations, rules and sanctions administered by the Office of Foreign Assets Control, then
Green Dot may implement such changes (the Emergency Changes) without first notifying CB&T,
provided that Green Dot promptly reports such Emergency Changes to CB&T and implements such
modifications to the Emergency Changes as CB&T in its reasonable discretion determines to be
necessary, appropriate or prudent.
2.3 Marketing Initiatives. Green Dot shall obtain the prior approval of CB&T with
respect to any marketing initiatives under the Program that it desires to implement as set forth
herein. In the event Green Dot desires to implement a new marketing initiative, Green Dot shall
present the proposed initiative to CB&T for review and may not implement the marketing initiative
unless and until CB&T has approved such initiative. CB&T shall review the proposed marketing
initiative and provide any comments or modifications as promptly as reasonably possible.
2.4 Customer Service.
2.4.1 Servicing of Accounts by Green Dot. Green Dot shall service, administer and
arrange for such trained personnel as are necessary or appropriate for servicing the Accounts in
accordance with the Service Level Standards set forth in Schedule 6.13.1. With respect to
any servicing activity not specifically identified in Schedule 6.13.1, Green Dot shall
provide such services at a commercially reasonable standard of care consistent with industry best
practices as approved by CB&T under the Agreement. Any material changes to the anticipated Service
Level Standards set forth in Schedule 6.13.1 shall be approved by CB&T in its commercially
reasonable discretion. CB&T and Green Dot shall establish the criteria and procedures for directing
Customer calls and correspondence to CB&T.
2.4.2 Customer Service Standards. CB&T shall develop Customer service standards for
servicing that are designed to promote Customer satisfaction and to promote the preservation and
growth of the Customer base. CB&T may, but shall not be required to, monitor or at any time audit
or otherwise review compliance with standards to confirm that required levels be maintained. CB&T
may request additional Customer service standards. If CB&T receives any guidance, complaints or
comments from any Regulatory Authority or System or is required to do so by Applicable Law, CB&T
and Green Dot shall work together to alter or amend such Customer service standards to reasonably
address such concerns.
2.4.3 Customer Surveys. At CB&Ts request, no more frequently than two (2) times each
year, Green Dot shall conduct Customer surveys to assess Customer satisfaction. Such surveys shall
be developed jointly by CB&T and Green Dot, and Green Dot shall share the results of all such
surveys with CB&T.
Article III
Retailers, Resellers, Merchants, and Third Party Service Providers
3.1 General. The approval, establishment, amendment and termination of relationships
with Retailers, Resellers, Merchants and Third Party Service Providers, and the
terms of the
agreements with such parties, shall be as set forth in the Agreement, including, without
limitation, Article 8 thereof.
3.2 Compliance by Retailers, Resellers and Third Party Service Providers. Green Dot
shall be responsible for the conduct and monitoring of Retailers, Resellers and Third Party Service
Providers with respect to all aspects of their performance under the Program, including without
limitation their respective compliance with the Agreement, Applicable Law, System Rules, their
respective Retailer, Reseller and Third Party Service Provider agreements, and the Program
Operating Guidelines and the Oversight Plan. Green Dot shall be liable to and indemnify CB&T and
hold CB&T harmless for Green Dots, Retailers, Resellers or Third Party Service Providers
actions, failures to act or failure to comply with Applicable Law, System Rules, the Agreement or
the applicable Retailer, Reseller or Third Service Provider Agreement, and the Program Operating
Guidelines and this Oversight Plan to the extent such actions, failures to act, or failure to
comply relate to the Program.
Article IV
Reviews of Administrative and Consumer Materials; Retention of Program Materials
4.1 General Approval. Except as otherwise expressly provided herein or in the
Agreement, the Parties shall mutually develop all Materials; provided, however,
that CB&T shall have final approval over all Materials and New Materials. All Materials shall
comply with the Agreement, the System Rules and Applicable Law. Green Dot shall not use any
Materials or New Materials unless CB&T has expressly approved such Materials or New Materials.
Green Dot shall promptly submit to CB&T copies of all New Materials it contemplates using in
connection with the Program, and CB&T shall promptly approve or reject such New Materials in its
reasonable discretion. In the event that CB&T has not responded to Green Dots proposal to approve
specific New Materials within fifteen (15) Business Days of CB&Ts receipt from Green Dot of the
form of such New Materials, Green Dot may refer the matter to the Dispute resolution procedures set
forth in Section 25.2 of the Agreement; provided, however, if New Materials are
materially or substantively changed by Green Dot after Green Dots initial submission of such New
Materials to CB&T for approval, the foregoing fifteen (15) Business Day time period for review
begins anew upon Green Dots submission of such modified New Materials to CB&T.
4.2 Amendment to Materials. In the event there is a change in Applicable Law or
System Rules, Green Dot and CB&T shall, in advance of the effective date of
any such change (when such change has an effective date), coordinate a review of all Materials
that could be affected by such change, and Green Dot shall implement all required changes to the
Materials as determined by CB&T, in consultation with Green Dot, pursuant to the provisions of
Section 3.2.1 of the Agreement. CB&T may require Green Dot to amend previously approved Materials
as necessary to comply with Applicable Law, System Rules, or prudent industry practice.
[***] shall bear all reasonable costs related to any changes to the Materials required
hereunder. In the event of a modification to the Customer Agreement that requires a change to the
Prepaid Cards, informational disclosures, Prepaid Card carrier, or other Materials, CB&T and Green
Dot shall
|
|
|
*** |
|
Confidential material redacted and
filed separately with the Commission |
agree to an implementation process that enables Green Dot to utilize any existing
inventories of such materials to the extent practicable and to the extent such use would comply
with Applicable Law and System Rules.
4.3 Delivery of Materials. Green Dot shall provide CB&T with copies of any and all of
the Materials, including advertisements, Green Dots policies and procedures promulgated in
connection with the Agreement, Materials relating to Customer service by Green Dot under the
Program, training materials, call center scripts and form letters, and any other documentation or
processing information related to the Program which CB&T may request. Without limiting the
foregoing, Green Dot shall provide CB&T with copies of Green Dots policies and procedures relating
to the Program when such policies or procedures are materially modified and, in any event, at least
annually.
Article V
Bank Secrecy Act/Anti-Money Laundering Compliance
Green Dot shall comply with the obligations of the Bank Secrecy Act and implement the
comprehensive Bank Secrecy Act, anti-money laundering, and OFAC program (the BSA/AML/OFAC
Procedures) approved by CB&T and as set forth in Schedule 6.8, designed specifically to
address the products and services offered pursuant to the Program. Green Dot shall maintain the
BSA/AML/OFAC Procedures, and such other compliance measures, including a system of internal
controls to assure ongoing compliance with the Bank Secrecy Act, independent testing of the
BSA/AML/OFAC Procedures, the designation of an individual or individuals responsible for
coordinating and monitoring the BSA/AML/OFAC Procedures and training for appropriate personnel.
Green Dot and CB&T shall coordinate complete reviews of the BSA/AML/OFAC Procedures and any other
Green Dot Bank Secrecy Act, anti-money laundering, and OFAC program as it relates to the Program at
least annually, and more frequently when new enforcement trends, regulatory guidance, or changes to
Applicable Law suggest that such reviews are advisable in CB&Ts reasonable determination.
Article VI
Program Audits
6.1 Green Dot Audit Plans. Green Dot shall establish and maintain an internal audit
plan for the Program and its obligations under the Agreement as
approved by the audit committee of Green Dots board of directors. Green Dot shall also
establish and maintain an audit plan applicable to Retailers, Resellers and Third party Service
Providers to ensure compliance by each of them with Applicable Law, System Rules, and the Retailer
Agreements, Reseller Agreements, and Third Party Service Provider agreements, as applicable. Green
Dot represents and warrants that its audit plans shall be consistent with best industry practices.
Green Dot shall provide a copy of its audit plans to CB&T, and shall respond in good faith to
address any concerns raised by CB&T, including with respect to the frequency, content and scope of
the audits. Without limiting the foregoing, CB&T may require that Green Dot perform an audit of any
specified Retailers, Resellers or Third Party Service Providers, pursuant to an audit plan and
scope acceptable to CB&T in its commercially reasonable discretion. Green Dot shall submit a
written audit report to CB&T in connection with each audit, and provide CB&T with any additional
information requested with respect to any material issues of concern identified in the
audit or by
CB&T. Green Dot warrants that, as of the date of the submission of each such audit report to CB&T
that the report is true, correct, complete, and not misleading. Upon Green Dots determination that
any information contained in any such audit report is incorrect, incomplete or misleading in any
way, Green Dot shall immediately notify CB&T of the same.
6.2 CB&T and System Audits. During the Term, and solely to the extent related to
Confidential Information obligations of ARTICLE 16 of the Agreement and books and records retention
under Section 18.6 of the Agreement, for a period of two (2) years thereafter: (a) CB&T and CB&T
auditors may conduct audits of Green Dot as reasonably necessary to confirm compliance with the
Agreement, the System Rules and Applicable Law, including a review of Green Dots facilities and
its books or records related to its performance of the Agreement; and (b) any System listed on
Schedule 7.1 may conduct audits of Green Dot as necessary or appropriate under System Rules
to confirm compliance with the applicable System Rules, including, to the extent necessary, a
review of Green Dots Third Party Service Providers facilities.
6.3 Regulatory Audits. Green Dot agrees and acknowledges that any Regulatory
Authority may audit Green Dot, Retailers, Resellers or Third Party Service Providers with respect
to the Program, and Green Dot shall, and shall require each Retailer, Reseller and Third Party
Service Provider to, promptly supply such auditing entities with reasonable and appropriate access
to their respective facilities and requested information.
6.4 Cooperation. Green Dot shall cooperate with any audit by CB&T, CB&Ts auditors,
any Regulatory Authority, or any applicable System, and shall require all Retailers, Resellers and
Third Party Service Providers to cooperate with any audit by any Regulatory Authority or applicable
System. Green Dot shall and shall require each Retailer, Reseller and Third Party Service Provider
to provide services pursuant to the Agreement in a manner that permits audit access as contemplated
by Section 10.2.4 of the Agreement without violating the confidentiality of any information not
related to the Program.
6.5 BSA Audits. No less frequently than annually, Green Dot shall engage an
independent auditing firm acceptable to CB&T in its commercially
reasonable discretion to conduct a complete audit of Green Dots compliance with the
applicable Bank Secrecy Act, AML and OFAC requirements as well as BSA/AML/OFAC Procedures, which
shall include, without limitation, a review of Green Dots policies and procedures in place with
respect to identifying the number of sales of Prepaid Cards at any one Retailer or Reseller
location in one day, limiting the number of Prepaid Cards activated by any one individual with the
same social security number, and limiting the Load Amount of each Prepaid Card.
Article VII
Security Breach and Disaster Recovery
7.1 Compliance with Agreement. Green Dot shall comply with the security breach and
disaster recovery requirements set forth in Article 14 of the Agreement.
7.2 Security Testing. [***] shall cause, at its expense, testing of
[***] security systems and safeguards as set forth herein. Such testing should include,
but not be limited to, penetration testing, PCI testing, and vulnerability scans.
|
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|
*** |
|
Confidential material redacted and
filed separately with the Commission |
Schedule 6.5.1
Program Operating Guidelines
Background
These Green Dot Program Operating Guidelines (the Operating Guidelines or
Guidelines) support the Prepaid Card Program established by Columbus Bank & Trust Company
(CB&T) and Green Dot Corporation (Green Dot) under the Program Agreement by and
between CB&T and Green Dot (the Agreement). Capitalized terms not otherwise defined
herein have the meaning givens in the Agreement; except as otherwise stated, references in these
Guidelines to Schedules are those Schedules referred to in the Agreement; references to Appendices
are to Appendices to these Guidelines.
Separate from the Green Dot Program, CB&T continues to originate and services its own prepaid card
programs. These Operating Guidelines also define the operational policies for oversight and control
with respect to this third party prepaid card program, with focus primarily on Issuance and Network
Services.
Program Setup and Operation
Program Approval
All new programs to be conducted under the Agreement, and modifications to existing
programs and new functionality to any existing program (collectively, New
Programs), must be approved by CB&T prior to implementation. Green Dot must submit all
relevant information to CB&T using the Program Approval Form (Appendix A). This
form must provide all necessary details that pertain to the New Program.
Upon receipt of the Program Approval Form, CB&T will coordinate a meeting with all prepaid
stakeholders for review and CB&T approval. The stakeholders will approve the New Program
using the New Products and Third Party Partners Checklist (Appendix B). Approval
from stakeholders may be provided via email, as long as it is attached to the New Products
and Third Party Checklist for the bank files. CB&T works with the card associations and
processor, as needed, to change existing programs or to launch new programs. CB&T will
notify Green Dot of all approvals or required changes via email.
Approval of Materials
All Program Materials, including advertising, must be reviewed and approved by CB&T. Green
Dot must provide CB&T electronic copies of all branded Materials via email, and CB&T
compliance and other staff will review the Materials. The CB&T prepaid team also provides
feedback on all Materials received for review.
If the Materials are branded MasterCard or Visa, they must also be submitted to the
respective association for review and approval. Each association has its preferred process
for approval of materials. The specific daily procedures are documented in the Green Dot
Procedure Manual.
Retailer and Reseller Approval
All new Retailers and Resellers who distribute Prepaid Cards in their store locations must
be approved by CB&T prior to participation in the Program launch. Retailers participating
in the Program prior to the Effective Date of the Agreement need not be re-approved by
CB&T; provided, however, that CB&T may withdraw approval for any Retailer as provided in
the Agreement.
Approval of Retailers is provided through review of the Prepaid Card Sales/Reload Network
Merchant Application (the Merchant Approval Form, Appendix C). Green Dot
must submit the Merchant Approval Form to CB&T for review and approval, which review and
approval is conducted by [***]. If the stakeholders have any concerns with the
proposed Retailer, it may be referred to the Card and Payment Oversight Committee for
review.
[***] Retailer and certain of its principals. Green Dot will obtain the
additional information by designating that additional information is required from the
Retailer on the Merchant Approval Form.
CB&T will take into consideration [***] when requesting additional due
diligence.
Third Party Service Provider Application Approval Policy
All new Third Party Service Providers (TPSPs) must be approved by CB&T prior to
Green Dot entering into a servicing relationship with the TPSP. TPSPs providing services
under the Program prior to the Effective Date of the Agreement need not be re-approved by
CB&T; provided, however, that any new TPSP must be approved by CB&T and CB&T may withdraw
approval of any TPSP as provided in the Agreement.
Approval of TPSPs is provided through review of the Prepaid Card Sales/Reload Network Third
Party Service Provider Application (the TPSP Approval Form, Appendix D).
Green Dot must submit the TPSP Approval Form to CB&T for review and approval, which review
and approval is conducted by [***] any concerns with the proposed TPSP,
[***].
[***] TPSP and certain of its principals. Green Dot will obtain the additional
information by designating that additional information is required from the TPSP on the
TPSP Approval Form.
CB&T will take into consideration [***] when requesting additional due
diligence.
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*** |
|
Confidential material redacted and
filed separately with the Commission |
New Relationship Process Approvals
The process for establishing new Accounts for new customers (the New Relationship Process) is
outlined on Appendix F. Green Dot will follow the New Relationship Process flow defined
for new relationship processing and loading/reloading accounts. CB&T must approve any modifications
to the New Relationship Process as provided in the Agreement and the Oversight Plan.
Activating Accounts
Green Dot will verify new customer identities following the CIP process outlined on
Appendix E. Green Dot will open and activate new Accounts following the procedures outlined
on Appendix F.
Reload Network
As settlement agent for the Green Dot Reload Network (GDRN), CB&T requires that all new partners
for the GDRN obtain approval from CB&T. CB&T has developed a process for due diligence of all
reload network partners. Partners are classified according to the type of business that will be
transacted through the network [***].
[***] provides support for all of the [***].[***] provides
[***]. All reports and wire transfers [***].
Green Dot Reload Network Partner approval procedures [***].
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*** |
|
Confidential material redacted and
filed separately with the Commission |
Appendix A
Program Approval Form
Program Information
o New prepaid card program
o Modification to existing prepaid card program
o Additional service offering for existing prepaid card program (example, Bill Payment)
General
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Program Name |
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Type of Program
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if other describe |
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Please Briefly Describe Your Card
Program focusing on who the card
will be marketed to and how
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Describe: |
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How Program is to be Marketed
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o Radio Advertising
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o Sales Presentations |
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o Television Advertising
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o Sales J-Hooks |
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o Internet Advertising
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o Sales Brochures |
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o Print Advertising
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o Other: |
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o Cardholder Applications |
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Networks Used (check all that apply)
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o MasterCard
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o Cirrus
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o Maestro |
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o Visa
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o Interlink
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o Plus |
Card Attributes |
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o Non Reloadable |
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o Personalized (name embossed; card mailed) |
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o Reloadable |
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o Non-Personalized, instant issue (name collected but not embossed) |
Co Brand other than Green Dot |
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o No |
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o Yes If Yes, complete Contact Information below |
Co Brand Company Name |
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Co Brand Contact Name |
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Co Brand Contact Email Address |
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Co Brand Mailing Address |
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City |
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State
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Zip |
Phone Number
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Fax Number |
Desired
Program Start Date*
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* |
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Depending on production timelines, actual date for program start may be earlier or later.
Card and materials production and delivery typically takes 6-8 weeks from association approval. |
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Total Estimated Cards |
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Total Estimated Open
Accounts on File |
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Total Estimated Annual |
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Program Estimates |
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Issued |
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(average per month) |
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Funding |
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1st 12 months of program |
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2nd 12 months of program |
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3rd 12 months of program |
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Card Funding (check all that apply) |
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o By Corporation (Corporate Transfer, Corporate Funds) |
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o ACH to Card (Direct Deposit, cardholder requested approved) |
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o Credit Card Load |
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o Money Transmitter Load (Consumer Funds) Name of Money Transmitter: |
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o Load at retail location |
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Cardholder Relationship to
Green |
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o Consumer |
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Dot/Co-Brand Partner
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o Distributor
(of sponsors/sponsor clients
product(s))
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o Employee (of sponsor or
sponsors client) |
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o Other (describe) |
Account Card Issuance
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Item |
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Details |
Applicable BIN(s)
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o New BIN Required |
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o Existing BIN: |
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Account Expiration
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o Rolling from Issuance Term: |
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o Fixed End Date (MM/YY): |
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Card Issuance
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o Active, no blocks |
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o Inactive, blocks must be removed |
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If
Card is Issued w/ CRV, how will
it CRV be removed? (check all that
apply)
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o
IVR o Live Operator Call |
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o
Activate upon
1* transaction or via Other Business Rule: |
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o Bank or Third Party Website |
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o TSYS Prepaid Cardholder Website |
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Card Delivery
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o
1st Class Mail to Cardholder |
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o Bulk to Corporation or Other Third Party |
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o Inventoried for Instant Issue |
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o Other Describe: |
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Secondary Card Can Be Issued
o Yes o No
(if Yes, complete all at right)
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How Many secondary cards possible per account? |
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How is the secondary cardholder(s) related to the primary cardholder? |
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o Immediate Family or Relative (only) |
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o Company Employee |
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o Other |
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How is Secondary Cardholder Information Collected? |
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o In Person By Third Party Sponsor |
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o In Person By Bank Sponsor |
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o Cardholder Enters Information via Internet |
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o Corporation on Other Third Party Supplies Cardholder Information |
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o Other Describe: |
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Secondary Cardholder Information Collected |
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o Name o Address o Email Address o Phone Number |
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o Social Security Number o Date Of Birth |
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o
Other Describe: |
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Secondary Cardholder Information Verification |
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o By Sponsor |
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o By TSYS Prepaid |
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o Corporate Funded Not Required |
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o Other Not Required (Explain Why: ) |
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Describe any business rules unique
to secondary card: |
Materials Production
Please attach materials designs if available all materials
must be approved by bank.
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Cardholder Agreement Review:
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Complete |
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o Yes o No |
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Cardholder
Loading/Balance Limitations
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o Initial Load: Minimum Maximum |
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o Daily Load: Minimum $ Maximum $ |
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o Monthly Load: Minimum $ Maximum $ |
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o Maximum Number of Loads Per Day |
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o Maximum Card Balance: |
Cardholder Fee Changes
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Item |
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Cardholder Fees |
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Details |
o Signature based transaction |
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$ |
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o PIN/POS based transaction |
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$ |
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o ATM withdrawal U.S. |
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$ |
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o ATM withdrawal International |
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$ |
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o ATM balance inquiry |
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$ |
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o Overdraft fee |
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$ |
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o Replacement card fee |
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$ |
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o Monthly Account maintenance fee |
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$ |
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Waived for months from issuance date |
o Monthly Inactivity fee |
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$ |
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Charged after days of inactivity |
o Card to Card transfer |
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$ |
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o E-Gift |
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$ |
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o IVR Call fee |
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$ |
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o Live Operator Call fee |
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$ |
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o Custom Fee |
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$ |
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o Custom Fee |
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$ |
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Special Notes:
Transaction Processing
Selective
Authorization: o
Yes
o
No
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Merchant Category Code or Merchant ID |
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Action |
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Business Rule (if applicable) |
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Example: Gambling |
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o Approve |
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þ Decline |
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o Approve |
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o Decline |
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o Approve |
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o Decline |
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o Approve |
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o Decline |
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o Approve |
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o Decline |
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Estimated Transaction Type |
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ATM Withdrawal
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(assign % to each) |
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PIN POS
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Signature POS |
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ATM Withdrawal Daily Limit |
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o Number of Transactions |
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o Dollar Volume |
POS Daily Limit |
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o Number of Transactions |
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o Dollar Volume |
Anticipated Net Daily
Settlement Volume (in $) |
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Launch |
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1 Yr from Launch |
Service
Codes
o 521 Service Code Domestic Use Only Instant Issue
o 121 Service Code
Additional Comments
Appendix B
New Products and Third Party Partner Checklist
NEW PRODUCTS & THIRD PARTY PARTNERS
CHECKLIST
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o New Product
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o New 3rd
Party
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o Modification
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Name: |
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Brief Description: |
o Retail |
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o Commercial |
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ACH Review: |
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o Approve
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o Decline
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o Conditions |
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Signature:
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Date: |
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Audit Review: |
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o Approve
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o Decline
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o Conditions |
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Signature:
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Date: |
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BankCard Review: |
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o Approve
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o Decline
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o Conditions |
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Signature:
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Date: |
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Compliance/BSA/AML Review: |
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o Approve
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o Decline
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o Conditions |
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Signature:
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Date: |
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Compliance Regulatory Review: |
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o Approve
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o Decline
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o Conditions |
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Signature:
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Date: |
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Corporate Banking Review: |
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o Approve
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o Decline
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o Conditions |
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Signature:
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Date: |
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Credit Review: |
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o Approve
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o Decline
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o Conditions |
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Signature:
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Date: |
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Finance Review: |
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o Approve
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o Decline
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o Conditions |
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Signature:
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Date: |
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Info Security Review: |
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o Approve
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o Decline
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o Conditions |
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Signature:
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Date: |
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Insurance Review: |
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o Approve
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o Decline
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o Conditions |
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Signature:
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Date: |
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Legal Review: |
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o Approve
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o Decline
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o Conditions |
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Signature:
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Date: |
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Marketing Review: |
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o Approve
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o Decline
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o Conditions |
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Signature:
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Date: |
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Operations Review: |
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o Approve
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o Decline
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o Conditions |
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Signature:
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Date: |
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Risk Management Review: |
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o Approve
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o Decline
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o Conditions |
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Signature:
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Date: |
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Technology Review: |
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o Approve
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o Decline
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o Conditions |
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Signature:
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Date: |
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Executive Review |
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Retail:
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Date: |
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Commercial:
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Date: |
Appendix C
Merchant Application
Tell Us About Your Business
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Type of Business:
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Industry Type: |
o Sole Proprietorship
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o Retail |
o Corporation
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o Restaurant |
o Partnership
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o Fast Food |
o Medical or Legal Corporation
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o Hotel/Motel |
o Association/Estate/Trust
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o Internet |
o Tax Exempt
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o Mail Order / Telephone Order |
o Government
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o Gym |
o Limited Liability Company
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o Catalog |
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Type of Goods or Services Sold |
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Business Name |
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Business Legal Name
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Contact Name |
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Federal Tax ID (SS# for Sole Proprietors)
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o FEIN
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Contact Phone # |
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o SS# |
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Business Phone #
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Mailing Address Name |
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Business Street Address
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Mailing Address |
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Business Street Address
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Mailing Address |
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City
State
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Zip
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City
State
Zip |
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Number of Locations
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o |
Section 2: Complete this section if checked ( )
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Name
of Primary Owner / Officer / Partner
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SSN
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Percentage
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Phone #
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DOB |
(First, Middle, and Last Name Required)
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Owned |
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Title |
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Residence Address
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City
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State
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Zip |
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Drivers License #
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Expiration Date
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Date Issued
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State
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Copy of License |
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Issued
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Attached |
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o Yes |
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o No |
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Name
of Secondary Owner / Officer / Partner
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SSN
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Percentage
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Phone #
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DOB |
(First, Middle, and Last Name Required)
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Owned |
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Title |
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Residence Address
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City
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State
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Zip |
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Drivers License #
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Expiration Date
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Date Issued
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State
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Copy of License |
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Issued
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Attached |
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o Yes |
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o No |
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Date Business Began:
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Copy of Business License and |
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Last 2 years of financials |
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Years at Location:
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attached: |
Total Annual Gross Sales
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Total Annual Ticket Sales
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Yes ( ) |
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Number of Employees:
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No ( ) |
Authorized Signatures
Merchant
acknowledges that (i) Federal law requires financial institutions to obtain sufficient
information to verity Merchants identity, (ii) Merchant may be asked several questions and to
provide one or more forms of identification to fulfill this
requirement, (iii) and in some instances
Bank may use outside sources to confirm the information.
CREDIT
CHECK OF OWNERS / OFFICERS / PARTNERS
The
undersigned owner(s)/officer(s)/partner(s) of Merchant hereby authorize Bank to obtain their
business and personal credit reports, including reports from consumer reporting agencies, and to
request information from credit references, including but not limited to any banking institution
concerning such individuals financial or credit status and
permit any such reference to release
such information to Bank. If such individual(s) asks Bank whether or not a consumer report was
requested, Bank will tell such person, and if Bank received a report, Bank will give such person
the name and address of the agency that furnished it. The undersigned
owner(s)/officer(s)/partner(s) waive any claim against and fully release such credit references and Bank from any and
all liability related to disclosure of such information.
MERCHANT APPLICATION:
If accepted to participate, or to continue participation, in Green Dot prepaid card program sales
and network, the above named Merchant hereby agrees with the Bank to comply with the foregoing and
with all of the terms and conditions specified herein and to be set forth within a separate
merchant agreement. The undersigned owner(s)/officer(s)/partner(s) represent and warrant to Bank
that they have the power and authority to sign this Application on
behalf of Merchant, that their
signatures below are duly authorized and that, upon approval of this application by Bank, the
Merchant Agreement shall be the valid and binding obligation of Merchant, enforceable against
Merchant in accordance with its term.
By signing the Merchant Application, Merchant acknowledges that Green Dot and its Bank may decline
to accept Merchants application to participate in its the
program.
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Printed Name of Owner(s)/Officer(s)/Partner(s)
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Signature
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Date |
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Printed Name of Owner(s)/Officer(s)/Partner(s)
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Signature
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Date |
If the box in the heading for Section 2 above is checked, in addition to the information
provided in the application above, please provide the information outlined below.
The issuance of this application does not imply that an offer is being made to conduct business
with the recipient. We reserve the right to accept any complete response, or portion thereof, or
to accept none of the responses. We make no commitment and are not obligated to any respondent.
Company information
1. |
|
Please describe Company history to include: |
|
a. |
|
When Founded. |
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b. |
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Number of locations and what regions. |
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c. |
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Number of customers. |
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d. |
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Number of employees. |
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e. |
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Website address. |
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f. |
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Previous business with Green Dot or its issuing banks |
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g. |
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Major shareholders/stakeholder. |
2. |
|
Please describe the nature of all of your major business lines, major markets served,
products offered, operating units, subsidiaries and affiliated companies. |
|
3. |
|
Provide audited financial statements for the previous two fiscal years and a non-audited
statement for the most recent quarter-end with a comparison statement for the prior year.
Financial statements should include the following: |
|
a. |
|
Income/Operating Statements |
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b. |
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Balance Sheets |
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c. |
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Cash Flow Statements and/or statements of change in financial position |
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d. |
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Appropriate footnotes to above statements and all related schedules, including
debt terms and schedules, and contingent liabilities. |
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e. |
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Statement of Capital Investments made over the last 2 years. |
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f. |
|
If your company receives venture capital funding, please provide information
as to how many rounds of funding have taken place, the companies and
amount of the funding. |
4. |
|
Provide any company literature, brochures, articles, pictures, etc. that would be
appropriate for our assessment of Company. |
|
5. |
|
Provide information regarding any and all lawsuits, liens, restraining order, consent
decrees, foreclosures or other legal/financial actions either pending, in progress or which
have been brought against Company or any of its officer/principals in the past 3 years. |
|
6. |
|
Identify any jurisdictional, government (federal, state, local), and other regulations or
regulatory bodies (e.g. FTC, OSHA, SEC, etc.) that constrain your business operations. |
Appendix D
Third Party Service Provider Application
Tell Us About Your Business
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|
|
Type of Business:
|
|
Type of Provider |
o Sole Proprietorship
|
|
o Customer Service |
o Corporation
|
|
o Fulfillment/Packaging |
o Partnership
|
|
o Printing |
o Medical or Legal Corporation
|
|
o Technology/Processing |
o Association/Estate/Trust
|
|
o Collections |
o Tax Exempt
|
|
o Retailer to sell prepaid products |
o Government
|
|
o Reseller to sell prepaid products |
o Limited Liability Company
|
|
o Other Describe: |
|
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Business Name |
|
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Business Legal Name
|
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Contact Name |
|
|
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|
|
Federal Tax ID (SS# for Sole Proprietors)
|
|
o FEIN
|
|
Contact Phone # |
|
|
o SS# |
|
|
|
|
|
|
|
Business Phone #
|
|
|
|
Mailing Address Name |
|
|
|
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|
Business Street Address
|
|
|
|
Mailing Address |
|
|
|
|
|
Business Street Address
|
|
|
|
Mailing Address |
|
|
|
|
|
City
State
|
|
Zip
|
|
City
State
Zip |
Section 2: Complete this section if checked ( )
|
|
|
|
|
|
|
|
|
Name
of Primary Owner / Officer / Partner
|
|
SSN
|
|
Percentage
|
|
Phone #
|
|
DOB |
(First, Middle, and Last Name Required)
|
|
|
|
Owned |
|
|
|
|
|
|
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|
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|
|
Title |
|
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|
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|
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Residence Address
|
|
City
|
|
State
|
|
Zip |
|
|
|
|
|
|
|
|
|
|
|
Drivers License #
|
|
Expiration Date
|
|
Date Issued
|
|
State
|
Copy or License |
|
|
|
|
|
|
Issued
|
Attached |
|
|
|
|
|
|
|
|
o Yes |
|
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|
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|
|
|
|
o No |
|
|
|
|
|
|
|
|
|
Name
of Secondary Owner / Officer / Partner
|
|
SSN
|
|
Percentage
|
|
Phone #
|
|
DOB |
(First, Middle, and Last Name Required)
|
|
|
|
Owned |
|
|
|
|
|
|
|
|
|
|
|
|
|
Title |
|
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|
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|
|
Residence Address
|
|
City
|
|
State
|
|
Zip |
|
|
|
|
|
|
|
|
|
|
|
Drivers License #
|
|
Expiration Date
|
|
Date Issued
|
|
State
|
Copy or License |
|
|
|
|
|
|
Issued
|
Attached |
|
|
|
|
|
|
|
|
o Yes |
|
|
|
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|
|
|
|
o No |
|
|
|
|
|
Date Business Began:
|
|
Years at Location
|
|
Number of Employees |
|
|
|
|
|
|
|
Yes ( ) No ( ) |
|
|
|
|
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|
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Copy of Business License and Last 2 years of financials attached: |
|
|
|
Other |
Certification
PCI ( )
SAS 70 ( )
Other ( ) Explain:
Authorized Signatures
SERVICER APPLICATION:
If
accepted for servicing, the above named Servicer hereby agrees with the
Bank to comply with the terms and conditions set forth within a separate servicer agreement with
Green Dot Corporation. The undersigned owner(s)/officer(s)/partner(s) represent and warrant to
Bank that they have the power and authority to sign this Application on behalf of Servicer, that
their signatures below are duly authorized and that, upon approval of this application by Bank, the
Servicer Agreement with Green Dot shall be the valid and binding obligation of Servicer,
enforceable against Servicer in accordance with its term.
By signing
the Servicer Application, Servicer acknowledges that Green Dot and its Bank may decline
to accept Servicers application to providing service to the program.
|
|
|
|
|
Printed
Name of Owner(s)/Officer(s)/Partner(s)
|
|
Signature
|
|
Date |
|
Printed
Name of Owner(s)/Officer(s)/Partner(s)
|
|
Signature
|
|
Date |
If the box in the heading for Section 2 above is checked, in addition to the
information provided in the application above, please provide the information outlined
below.
The issuance of this application does not imply that an offer is being made to conduct
business with the recipient. We reserve the right to accept any complete response, or
portion thereof, or to accept none of the responses. We make no commitment and are not
obligated to any respondent.
Company information
1. |
|
Please describe Company history to include: |
|
a. |
|
When Founded. |
|
|
b. |
|
Number of locations and what regions. |
|
|
c. |
|
Number of customers. |
|
|
d. |
|
Number of employees. |
|
e. |
|
Website address. |
|
|
f. |
|
Previous business with Green Dot or its issuing banks |
|
|
g. |
|
Major shareholders/stakeholder. |
2. |
|
Please describe the nature of all of your major business lines, major markets
served, products offered, operating units, subsidiaries and affiliated companies. |
|
3. |
|
Provide audited financial statements for the previous two fiscal years and a
non- audited statement for the most recent quarter-end with a comparison statement for
the prior year. Financial statements should include the following: |
|
a. |
|
Income/Operating Statements |
|
|
b. |
|
Balance Sheets |
|
|
c. |
|
Cash Flow Statements and/or statements of change in financial position |
|
|
d. |
|
Appropriate footnotes to above statements and all related
schedules, including debt terms and schedules, and contingent liabilities. |
|
|
e. |
|
Statement of Capital Investments made over the last 2 years. |
|
|
f. |
|
If your company receives venture capital funding, please provide
information as to how many rounds of funding have taken place, the companies and
amount of the funding. |
4. |
|
Provide any company literature, brochures, articles, pictures, etc. that would
be appropriate for our assessment of Company. |
|
5. |
|
Provide information regarding any and all lawsuits, liens, restraining order,
consent decrees, foreclosures or other legal/financial actions either pending, in
progress or which have been brought against Company or any of its officer/principals in
the past 3 years. |
|
6. |
|
Identify any jurisdictional, government (federal, state, local), and other
regulations or regulatory bodies (e.g. FTC, OSHA, SEC, etc.) that constrain your
business operations. |
Appendix E
Account Activation
[***]
|
|
|
*** |
|
Confidential material redacted and
filed separately with the Commission |
Appendix F
New Relationship Processing, Loading, Reloading
[***]
|
|
|
*** |
|
Confidential material redacted and
filed separately with the Commission |
Appendix G
Funds Flow
[***]
|
|
|
*** |
|
Confidential material redacted and
filed separately with the Commission |
Schedule 6.7
Escheat Services
Please see attached.
SCHEDULE 6.8
BSA/AML/OFAC PROCEDURES
These Green Dot Program BSA/AML/OFAC Procedures (the BSA/AML/OFAC Procedures or
Procedures) support the Prepaid Card Program established by Columbus Bank & Trust Company
(CB&T) and Green Dot Corporation (Green Dot) under the Program Agreement by and
between CB&T and Green Dot (the Agreement). Capitalized terms not otherwise defined
herein have the meaning given in the Agreement; except as otherwise stated, references in these
Procedures to Schedules are those Schedules referred to in the Agreement; references to Appendices
are to Appendices to the Program Operating Guidelines.
Separate from the Green Dot Program, CB&T continues to originate and service its own prepaid
card programs. These Procedures also define the BSA/AML/OFAC operational procedures for oversight
and control with respect to this third party prepaid card program, with focus primarily on Issuance
and Network Services.
II. |
|
Intent and Purpose of the Parties |
It is the intent and purpose of CB&T and Green Dot to cooperate fully in maintaining
compliance with applicable Bank Secrecy Act (BSA) / Anti-Money Laundering (AML) and Office of
Foreign Assets Control (OFAC) laws and regulations as defined in Article 1.2 of the Agreement. Both
Green Dot and CB&T will develop, implement and maintain a comprehensive BSA/AML/OFAC Compliance
Program to meet their respective regulatory requirements.
BSA/AML/OFAC Compliance
Corporate BSA/AML Compliance (at the parent, Synovus Financial Corporation, the
BSA/AML/OFAC Compliance Stakeholder) will act as stakeholder for CB&T in review and approval
of BSA/AML/OFAC related compliance requirements for: all new programs to be conducted under the
Agreement; will review and provide approval/disapproval for all modifications to existing programs
and new functionality to any existing program (collectively, New Programs) related to
BSA/AML/OFAC compliance; will provide review approval/disapproval prior to implementation, using
Program Approval Form (Appendix A). [***].[***].
|
|
|
*** |
|
Confidential material redacted and
filed separately with the Commission |
Approval of Materials
[***].
Retailer and Reseller Approval
Green Dot must submit the Prepaid Card Sales/Reload Network Merchant Application (the
Merchant Approval Form, Appendix C) and additional supporting documentation used by Green Dot in
their approval of the merchant to CB&T prior to their participation in the Program launch.
[***]. Retailers participating in the Program prior to the Effective Date of the
Agreement need not be re-approved; provided, however, that CB&T may withdraw approval for any
Retailer as provided in the Agreement for heightened BSA/AML/OFAC compliance risk.
[***] who provides final reviews and approvals.
Third Party Service Provider Application Approval
Green Dot must submit the TPSP Approval Form to CB&T for review and approval prior to Green
Dot entering into a servicing relationship with the TPSP. Approval / disapprovals of TPSPs are
provided through review of the Prepaid Card Sales/Reload Network Third Party Service Provider
Application (the TPSP Approval Form, Appendix D). [***]. TPSPs providing services
under the Program prior to the Effective Date of the Agreement need not be re-approved; provided,
however, that any new services to be provided by any TPSP must be approved by CB&T and CB&T may
withdraw approval of any TPSP as provided in the Agreement for heightened BSA/AML/OFAC compliance
risk.
[***] who provides final reviews and approvals.
IV. |
|
Customer Identification Program (CIP) |
New Relationship Process Approvals
The process for establishing new Accounts for new customers (the New Relationship Process) is
outlined on Appendix F. Green Dot will follow the New Relationship Process flow defined for new
relationship processing and loading/reloading accounts. [***].
Activating Accounts
Green Dot will verify new customer identities following the CIP process outlined on Appendix
E. Green Dot will open and activate new Accounts following the procedures outlined on Appendix F.
As part of the process for establishing new Accounts for new customers, [***].
|
|
|
*** |
|
Confidential material redacted and
filed separately with the Commission |
VI. |
|
Reload Network Partners BSA/AML Risk Evaluation Process |
As settlement agent for the Green Dot Reload Network (GDRN), CB&T requires that all new
partners for the GDRN obtain approval from CB&T. CB&T has developed a process for due diligence of
all reload network partners. Partners are classified according to the type of business that will be
transacted through the network and [***].
Green Dot will provide a copy of the Network Membership Agreement and a completed: Green Dot
Financial Network Qualification Questionnaire; Green Dot Partner Intake Checklist; and where
applicable; a Bank Secrecy Act /Anti-Money Laundering Compliance Certification for each proposed
network partner.
[***].
VIII. |
|
Subpoena Processing |
[***].
[***].
IX. |
|
Account Transaction Monitoring (AML) |
Greet Dot will provide transaction monitoring systems that will create reports to be used to
conduct reviews for suspicious activities to include, but is not limited to:
Green Dot (AML) Reports Description
[***] Reporting Queues- ([***])
Report #1 [***]
Report #2 [***]
Report #3 [***]
Report #4 [***]
Report #5 [***]
Report #6 [***]
Report #7 [***]
Report #8 [***]
|
|
|
*** |
|
Confidential material redacted and
filed separately with the Commission |
[***] Reporting Queues ([***])
Report #9 [***]
Report #10 [***]
[***] Reporting Queues ([***])
Report# 11 [***]
Report# 12 [***]
[***] Reporting Queues ([***])
Report #13 [***]
Report #14 [***]
Report # 15 [***]
X. |
|
Suspicious Activity Review and Suspicious Activity Report (SAR) Filing |
[***].
|
|
|
*** |
|
Confidential material redacted and
filed separately with the Commission |
Schedule 6.13.1
Service Level Standards
|
|
|
[***] % of incoming Customer calls answered within [***] |
|
|
|
|
[***] % abandonment rate for all incoming Customer calls |
|
|
|
|
[***] % full minute availability for authorization system
availability |
|
|
|
|
[***] % of authorizations responded to within [***] |
|
|
|
|
Customer complaints investigated and responded to within [***],
whether or not such complaint [***]. In the event the complaint relates to a
possible unauthorized debit from the Customers Account, provide provisional credit
within [***] of receiving the complaint if the investigation is not
completed within that period. |
[***]
|
|
|
*** |
|
Confidential material redacted and
filed separately with the Commission |
Schedule 7.1
Applicable Systems
1. Visa U.S.A.
2. Visa Latin America
3. Plus
4. Interlink
5. MasterCard International
6. Cirrus
7. Maestro
8. NACHA
Schedule 8.1.2
Existing Retailers, Resellers and Third Party Service Providers
Please see attached list of Retailer and Resellers.
The following are Third Party Service Providers used by Green Dot as of the Effective Date:
1. Genpact International, Inc.
2. 24/7 Customer, Inc.
3. Sitel Operating Corporation
4. Total System Services, Inc.
Schedule 8.4
Standard Retailer and Reseller Agreements
Please see attached.
Schedule 8.5
Third Party Service Provider Agreement Minimum Provisions
All agreements with Third Party Service Providers entered into after the Effective Date shall
address the following issues or contain the following provisions.
1. Scope of Services. Detailed description of the services to be provided by the
Third Party Service Provider. Include rights to require modifications to services when changes in
Applicable Law make such changes necessary or prudent. In addition, include rights to request
modifications to address changes in the Prepaid Card Program, if applicable and necessary, with
guidelines for adding new or different services and for contract renegotiations (good faith
efforts) in such cases.
2. Service Levels. Include service level standards addressing availability of
systems, quality of service, security and confidentiality, and business continuity, and remedies
for failure to meet the minimum standards. Identified service levels should reflect the services to
be provided. For example, as applicable to the services to be provided, the service level standards
should address call quality and first call resolutions standards, processor availability and
response time, processing error percentages and similar matters relevant to the services being
provided. Remedies should include termination of the agreement in the event of material or repeated
failures to meet service level standards.
3. Fees and Costs. Clearly address the fees to be paid to the Third Party Service
Provider and allocation of any costs and expenses.
4. Audits and Examinations. Include authorization for Green Dot to perform on site
inspections and audits of the Third Party Service Provider to ensure, among other things, adherence
to the terms of the agreement and appropriate security safeguards. The Third Party Service Provider
agreement must also include customary provisions authorizing regulatory authorities to review the
Third Party Service Provider as and when requested by any regulatory authority. The agreement must
also require the Third Party Service Provider to obtain customary audits consistent with the IT
Examination Handbook of the FFIEC, including SAS 70 reports, and to provide Green Dot with copies
of reports of such audits.
5. Ownership of Data and Confidentiality. The agreement should clearly provide for
ownership of all Customer-related data by Green Dot (and/or CB&T). The agreement must prohibit the
Third Party Service Provider from using or disclosing such confidential data except as necessary to
or consistent with providing the contracted services. If the Third Party Service Provider would
obtain or have access to nonpublic personal information concerning Customers, the agreement must
address the Third Party Service Providers obligations with respect to such information in a manner
that is consistent with Title V of the Gramm-Leach-Bliley Act.
6. Security. The agreement must require the Third Party Service Provider to maintain
appropriate systems to protect against unauthorized use or disclosure of confidential information,
and to fully disclose to Green Dot any breaches in security resulting in unauthorized intrusions
into the Third Party Service Provider that may materially affect Green Dot, CB&T or
Customers. Provide for coordination of responses between Green Dot and the Third Party Service
Provider in response to security events.
7. Record Maintenance. Provide for appropriate document retention requirements,
taking into account any statutes of limitation or specific record retention requirements in
Applicable Law.
8. Reporting. Address the frequency and types of reports that the Third Party Service
Provider will provide to Green Dot, as applicable. Reports should be timely, accurate and
comprehensive enough to allow Green Dot to adequately assess performance, compliance with the
agreement, service levels. The nature of the reports would be tailored to the services to be
provided.
9. Customer Complaints. If the Third Party Service Provider is providing services
that may lead to customers communicating complaints or concerns to the Third Party Service
Provider, the agreement must require the Third Party Service Provider to forward those complaints
or concerns that the Third Party Service Provider does not itself resolve to Green Dot.
10. Subcontracting. In the event the agreement contemplates subcontracting of any
services by the Third Party Service Provider, ensure that the agreement provides for Green Dots
preapproval of such subcontractors. Under the FFIECs Outsourcing Booklet, a banking institution
should be aware of and approve all subcontractors. Ensure that the agreement holds the Third
Party Service Provider responsible for any subcontracted services.
11. Business Resumption and Continuity. The agreement must address the Third Party
Service Providers responsibility for backup and record protection, including equipment, program
and data files, and maintenance of disaster recovery and contingency plans. The agreement further
must outline the Third Party Service Providers responsibility to test its disaster recovery plans
on a regular basis and provide the results of such tests to Green Dot.
12. Compliance with Law. The agreement must require the Third Party Service Provider
and its services to comply with applicable regulation and regulatory requirements.
13. Financial Condition. The agreement must require the Third Party Service Provider
to provide financial information at least annually.
14. Indemnification. Include appropriate indemnification of Green Dot for breaches of
the agreement, breaches of security, and the grossly negligent or willful and wrongful acts or
omissions of the Third Party Service Provider. If there are any limitations on indemnification,
they must bear an appropriate relationship to the amount of direct damages Green Dot might
reasonably experience in Green Dots commercially reasonable judgment as a result of the Third
Party Service Providers failure to perform.
15. Insurance. The agreement must require the Third Party Service Provider to
maintain insurance coverages appropriate for the services it will provide, taking into account the
insurance coverages required of Green Dot under the Program Agreement.
16. Assignment. The Third Party Service Provider must be prohibited from assigning
its rights and obligations under the agreement without the prior written consent of Green Dot.
17. Transition and Conversion. The agreement must address transition and conversion
of the services in the event of termination of the agreement , including, among other things,
migration of data from the Third Party Service Provider at the end of the agreement, timely return
of data in machine-readable format, and costs of transition and conversion.
18. Other. The agreement must contain such other provisions as are expressly required
by the Program Agreement. Without limiting the foregoing, each agreement must include a provision
that addresses the issues in the following model contract provision:
TPSP has and at all times shall maintain an information security program that includes
appropriate administrative, electronic, technical, physical and other security measures and
safeguards reasonably designed, at a minimum, to: (a) ensure the security and confidentiality of
all Confidential Information (as defined below); (b) protect against any unauthorized access to or
use of such Confidential Information; (c) protect against any anticipated threats or hazards to the
security or integrity of such Confidential Information; (d) limit access to the Confidential
Information to only those employees, agents, or representatives of TPSP who have a reasonable need
for such information; (e) instruct all persons who have access to Confidential Information of the
necessity to maintain the confidentiality of the Confidential Information; and (f) ensure the
proper, secure and lawful disposal of Confidential Information within its possession or control.
Without limiting the foregoing, TPSP shall comply with the information security requirements and
data breach policy imposed by Green Dot from time to time. TPSP shall regularly test and monitor
all of the foregoing and shall report the results thereof to Green Dot upon its request from time
to time, and TPSP acknowledges and agrees that the review of any such results shall be for Green
Dots benefit only and shall not create any additional obligation or responsibility of Green Dot
hereunder. Without limiting the foregoing, Green Dot shall be entitled to take, and shall incur no
liability or responsibility to TPSP as a result of, any and all measures that it deems necessary to
protect its own data, networks, systems, and processes.
Without limiting the generality of the foregoing, at all times during the Term, TPSP agrees to
implement and follow generally acceptable security standards (as applied to the financial services
industry) in its provision of Services and protection of Green Dots Confidential Information as
such standards evolve over the Term. Specifically, TPSP will reasonably monitor, evaluate and
adjust its information security systems and procedures in response to relevant changes in
technology, changes in the sensitivity of Green Dots Confidential Information as reasonably
determined by Green Dot, and internal and external threats to information security. TPSP will
provide, at Green Dots request, copies of TPSPs internal security and control policies and
procedures for Green Dots review and if any such policies and procedures are found by Green Dot to
be inadequate, Green Dot shall notify TPSP and TPSP will take steps to immediately correct any
deficiencies so identified, though the foregoing shall not relieve TPSP of its responsibility for
the security of Confidential Information under this Agreement.
Schedule 9.1
Line of Credit Agreement
1. Fifth Amended and Restated Loan and Line of Credit Agreement, dated as of March 24, 2009 by
and between CB&T and Green Dot.
2. Fifth Amended and Restated Line of Credit Note, dated March 24, 2009, in the principal
amount of $15 million issued by Green Dot
3. Assignment of Accounts, dated March 24, 2009, executed by Green Dot.
4. Fifth Amended and Restated Security Agreement, dated as of March 24, 2009, by Green Dot in
favor of CB&T.
5. Fourth Amended and Restated Assignment Agreement, dated as of March 24, 2009, by Green Dot
in favor of CB&T.
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*** |
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Confidential material redacted and
filed separately with the Commission |
Schedule 9.2
Certificates of Deposit
Green Dot CDs
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Bank held with |
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Account Number |
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Principal Amount |
[***]
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*** |
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Confidential material redacted and
filed separately with the Commission |
NEC CDs
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Bank held with |
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Account Number |
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Principal Amount |
[***]
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[***]
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[***] |
[***]
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[***]
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[***] |
[***]
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*** |
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Confidential material redacted and
filed separately with the Commission |
Schedule 9.2(a)
Form of Control Agreement
(This is the form of the NEC control agreement. The Green Dot control agreement is the
same, other than identifying Green Dot as the Company and being signed by Green
Dot. Each of the banks identified in Schedule 9.1 as holding a Green Dot CD or NEC
CD, other than CB&T, would execute a control agreement.)
Blocked Account Control Agreement (Lending Control)
AGREEMENT dated as of ___, 2009, by and among Next Estate Communications, Inc. (Company),
Columbus Bank and Trust Company (CB&T) and (Depositary).
The
parties hereto refer to Account No.___ in the name of Company maintained at Depositary
(the Account) and hereby agree as follows:
1. Company and CB&T notify Depositary that by separate agreement, a Commercial Security
Agreement dated as of March 24, 2009, Company has granted CB&T a security interest in the Account
and all funds on deposit from time to time therein. Depositary acknowledges being so notified.
2. Depositary shall honor only withdrawal, payment, transfer or other fund disposition or
other instructions which the Company is entitled to give under the Account Documentation (as
hereinafter defined) (collectively, instructions) received from the CB&T (without Companys
consent) concerning the Account. The Company shall have no right to issue instructions or any other
right or ability to access or withdraw or transfer funds from the Account.
3. This Agreement supplements, rather than replaces, Depositarys deposit account agreement,
terms and conditions and other standard documentation in effect from time to time with respect to
the Account or services provided in connection with the Account (the Account Documentation),
which Account Documentation will continue to apply to the Account and such services, and the
respective rights, powers, duties, obligations, liabilities and responsibilities of the parties
thereto and hereto, to the extent not expressly conflicting with the provisions of this Agreement
(however, in the event of any such conflict, the provisions of this Agreement shall control). Prior
to issuing any instructions, CB&T shall provide Depositary with such documentation as Depositary
may reasonably request to establish the identity and authority of the individuals issuing
instructions on behalf of CB&T. CB&T may request the Depositary to provide other services (such as
automatic daily transfers) with respect to the Account; however, if such services are not
authorized or otherwise covered under the Account Documentation, Depositarys decision to provide
any such services shall be made in its sole discretion (including without limitation being subject
to Company and/or CB&T executing such Account Documentation or other documentation as Depositary
may require in connection therewith).
4. Depositary agrees not to exercise or claim any right of offset, bankers lien or other like
right against the Account for so long as this Agreement is in effect except with respect to (i)
returned or charged-back items in the Account, reversals or cancellations of payment orders and
other electronic fund transfers or other corrections or adjustments to the Account or transactions
therein, or (ii) Depositarys charges, fees and expenses with respect to the Account or the
services provided hereunder. Upon the occurrence of any of the items referred to in clauses
(i)-(ii), inclusive, of the preceding sentence (any such item, a Returned Item), Depositary shall
first attempt to obtain reimbursement therefor from the Company.
5. Notwithstanding anything to the contrary in this Agreement: (i) Depositary shall have only
the duties and responsibilities with respect to the matters set forth herein as is expressly set
forth in writing herein and shall not be deemed to be an agent, bailee or fiduciary for any party
hereto; (ii) Depositary shall be fully protected in acting or refraining from acting in good faith
without investigation on any notice, instruction or request purportedly furnished to it by CB&T in
accordance with the terms hereof, in which case the parties hereto agree that Depositary has no
duty to make any further inquiry whatsoever; (iii) it is hereby acknowledged and agreed that
Depositary has no knowledge of (and is not required to know) the terms and provisions of the
separate agreement referred to in paragraph 1 above or any other related documentation or whether
any actions by CB&T, Company or any other person or entity are permitted or a breach thereunder or
consistent or inconsistent therewith, (iv) Depositary shall not be liable to any party hereto or
any other person for any action or failure to act under or in connection with this Agreement except
to the extent such conduct constitutes its own willful misconduct or gross negligence (and to the
maximum extent permitted by law, shall under no circumstances be liable for any incidental,
indirect, special, consequential or punitive damages); and (v) Depositary shall not be liable for
losses or delays caused by force majeure, interruption or malfunction of computer, transmission or
communications facilities, labor difficulties, court order or decree, the commencement of
bankruptcy or other similar proceedings or other matters beyond Depositarys reasonable control.
6. Company hereby agrees to indemnify, defend and save harmless Depositary against any loss,
liability or expense (including reasonable fees and disbursements of counsel who may be an employee
of Depositary) (collectively, Covered Items) incurred in connection with this Agreement or the
Account (except to the extent due to Depositarys willful misconduct or gross negligence) or any
interpleader proceeding relating thereto or incurred at Companys direction or instruction. CB&T
hereby agrees to indemnify, defend and save harmless Depositary against any Covered Items incurred
at CB&Ts direction or instruction.
7. Depositary may terminate this Agreement (a) in its discretion upon the sending of at least
thirty (30) days advance written notice to the other parties hereto or (b) because of a material
breach by Company or CB&T of any of the terms of this Agreement or the Account Documentation, upon
the sending of at least seven (7) days advance written notice to the other parties hereto. CB&T may
terminate this Agreement in its discretion upon the sending of at least three (3) days advance
written notice to the other parties hereto. Any other termination or any amendment or waiver of
this Agreement shall be effected solely by an instrument in writing executed by all the parties
hereto. The provisions of paragraphs 5 and 6 above shall survive any such termination.
8. Company shall compensate Depositary for the opening and administration of the Account and
services provided hereunder in accordance with Depositarys fee schedules from time to time in
effect. Payment will be effected by a direct debit to the Account.
9. This Agreement: (i) may be signed in any number of counterparts, each of which shall be an
original, with the same effect as if the signatures thereto and hereto were upon the same
instrument; (ii) shall become effective when counterparts hereof have been signed by the parties
hereto; and (iii) shall be governed by and construed in accordance with the laws of the state where
Depositorys home office is located, which state shall be deemed to be the banks jurisdiction (as
defined in Section 9-304 of the Uniform Commercial Code in effect in such state (the UCC)) with
respect to the Account. All parties hereby waive all rights to a trial by jury in any action or
proceeding relating to the Account or this Agreement. All notices under this Agreement shall be in
writing and sent (including via facsimile transmission) to the parties hereto at their respective
addresses or fax numbers set forth below (or to such other address or fax number as any such party
shall designate in writing to the other parties from time to time).
10. Depositary confirms that (i) the Account is a deposit account as defined in Section
9-102(a)(29) of the UCC and (ii) Depositary is a bank as defined in Section 9-102 of the UCC and
is acting in such capacity in respect of the Account.
IN WITNESS WHEREOF, the parties hereto have duly executed this Agreement as of the date first
above written.
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NEXT ESTATE COMMUNICATIONS, INC., as Company |
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COLUMBUS BANK AND TRUST COMPANY |
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By:
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Schedule 11.1
Green Dot Marks
Green Dot Corporation
Green Dot®
Schedule 12.1
CB&T and Synovus Marks
Columbus Bank and Trust Company®
CB&T®
Schedule 12.1
Compensation
Overview:
This schedule sets forth each Partys compensation relating to all products and services as of
the Effective Date bearing the Green Dot brand (the Bank Program). This schedule also
covers the settlement of the entire Green Dot Network (the Network Program)
All future products and services jointly developed between CB&T and Green Dot will be reviewed
at the appropriate time and [***].
Pricing Methodology:
The total compensation paid to Green Dot shall consist of (a) [***], and (b)
[***] (c) [***]
[***] include, but are not limited to [***] defined in [***].
The [***] as provided herein will [***] and will [***].
Assumptions:
1. Green Dot will [***] with the Network Program.
Bank
Program Management and [***]
Bank Charges Table A:
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Total [***] Purchase Volume |
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Fee |
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Assessed |
[***]
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[***]
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[***] |
[***]
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[***]
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[***] |
[***]
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See below |
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[***] |
The Bank Program shall be priced using [***] and [***] in [***]. The fee for all
[***] to $[***] shall be $[***], and additionally, all
[***] $[***] shall be calculated at [***]. The Bank Charges as
calculated under this [***] shall be calculated and assessed by the [***].
|
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*** |
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Confidential material redacted and
filed separately with the Commission |
Pricing [***]:
[***] $[***] in total [***] purchase volume for
[***] consecutive [***] will allow for a [***] to Bank Charges
[***]. During the [***] and until such time that [***], all
[***].
Examples under Bank Charges Table A are provided for illustrative purposes only:
1. Bank Charges for $[***] in Total [***] Purchase Volume will be
$[***].
2. Bank Charges for $[***] in Total [***] Purchase Volume will be the
sum of $[***] and the product of $[***] in purchase volume calculated at
[***], for a total [***] fee of $[***].
3. Bank Charges for $[***] in Total [***] Purchase Volume will be the
sum of $[***] and the product of $[***] in purchase volume calculated at
[***], for a total [***] fee of $[***].
4. Bank Charges for $[***] in Total [***] Purchase Volume will be the
sum of $[***], and the product of $[***] in purchase volume calculated at
[***], for a total [***] fee of $[***].
Other Fees:
The fee for the transfer of a CB&T, National Bank of South Carolina (NBSC), or another Synovus
affiliate bank BIN to a non-Synovus Financial Institution shall be $[***] for each
occurrence.
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*** |
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Confidential material redacted and
filed separately with the Commission |
Schedule 14.5(a)
Service Level Recovery Standards
Service Level Recovery Standards for Green Dot Disaster Recovery Plan
Critical
Function Recovery Time Objectives [***]
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1. |
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2. |
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Processing
Recovery Time Objectives [***]
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Card fulfillment [***] |
Non-Critical
Functions Recovery Time Objectives [***]
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[***] |
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[***] |
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[***] |
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[***] |
[***]
[***]
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*** |
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Confidential material redacted and
filed separately with the Commission |
Schedule 14.5(b)
Green Dot Disaster Recovery Plan Summary
Please see attached.
Schedule 15.1
Relationship Managers
Green Dot Relationship Manager(s)
Deborah S. Davis
CB&T Relationship Manager(s)
Lisa White
Joy Wells
Schedule 15.3
Management Committee
Green Dot Designees
Deborah S. Davis
John Keatley
Will Sowell
CB&T Designees
Lisa White
Joy Wells
Tiffany Reeves
Schedule 15.6
Prepaid Risk and Oversight Committee
Members shall include representation from:
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Synovus AML/BSA |
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Synovus Operational Risk |
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Synovus Compliance |
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CB&T Risk Management/Synovus Regional Credit |
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Synovus Legal |
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Synovus Payment Services |
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CB&T Corporate Banking/Financial Institutions Group |
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Synovus Audit (non-voting) |
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CB&T Executive Management (ex officio) |
Schedule 25.2
Senior Business Unit Managers
Green Dot Corporation
Steve Streit, CEO
Columbus Bank and Trust
Lisa White, SVP
exv10w08
Exhibit 10.08
Confidential Treatment Requested. Confidential portions of this document have been redacted
and have been separately filed with the Commission.
AGREEMENT FOR SERVICES
BETWEEN
GREEN DOT CORPORATION
605 E. Huntington Drive, Suite 205
Monrovia, California 91016
and
TOTAL SYSTEM SERVICES, INC.
One TSYS Way
Columbus, Georgia 31901-1804
This Agreement for Services (the Agreement) shall consist of the following attached documents:
General Terms and Conditions
Attachments:
TSYS Information Security Summary
Subscriber Information Security Requirements
Schedules:
Processing Services Schedule
In WITNESS WHEREOF, the Parties hereto have executed this Agreement this 1st day of
September, 2009 (the Effective Date):
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GREEN DOT CORPORATION |
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TOTAL SYSTEM SERVICES, INC. |
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By:
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/s/ Steve Streit
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By:
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/s/ Allen Pettis |
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Title: CEO
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Title: Group Executive |
Table of Contents
GENERAL TERMS AND CONDITIONS
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1.0 BACKGROUND OF AGREEMENT |
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1 |
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1.1 Parties |
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1 |
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1.2 Prior Agreements |
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1 |
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1.3 New Agreement |
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2 |
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1.4 Order of Preference |
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2 |
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2.0 DEFINITIONS |
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2 |
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2.1 Defined Terms |
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2 |
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2.2 Miscellaneous Terms |
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5 |
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3.0 TSYS SCOPE OF WORK |
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5 |
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3.1 Provision of Services |
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5 |
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3.2 Schedules |
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6 |
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3.3 Additional Services |
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6 |
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3.4 Enhancements |
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6 |
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4.0 CONVERSION/STARTUP/WIND-DOWN/DECONVERSION |
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6 |
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4.1 Planning and Implementation of Conversion/Startup |
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6 |
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4.2 Planning and Implementation of Wind-down |
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7 |
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4.3 Planning and Implementation of Deconversion |
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7 |
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5.0 SERVICE LEVEL STANDARDS |
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7 |
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5.1 General |
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7 |
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5.2 Failure to Meet performance Standards |
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8 |
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5.3 Periodic Reviews |
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8 |
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6.0 FEES, EXPENSES AND PAYMENT TERMS |
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8 |
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6.1 Fees and Expenses |
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8 |
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6.2 Taxes |
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8 |
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6.3 Invoices and Payment |
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8 |
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6.4 Disputed Charges; Requests for Information |
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8 |
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6.5 Supporting Documentation |
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9 |
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6.6 Expenses Associated With Legal Process |
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9 |
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7.0 WARRANTIES |
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9 |
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7.1 TSYS Warranties |
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9 |
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7.2 Subscriber Warranty |
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9 |
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8.0 SUBSCRIBER AND TSYS RESPONSIBILITIES |
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10 |
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8.1 Subscriber responsibilities |
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10 |
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8.2 tsys responsibilities |
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11 |
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9.0 COMPLIANCE WITH LAWS AND REGULATIONS |
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12 |
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9.1 Subscriber Compliance |
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12 |
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9.2 TSYS Compliance |
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12 |
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10.0 SERVICE CENTER REVIEW AND REGULATOR AUDIT |
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12 |
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10.1 Service center review |
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12 |
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10.2 regulators |
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12 |
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11.0 PRIVACY AND INFORMATION SECURITY |
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13 |
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11.1 Use of Cardholder Data |
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13 |
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11.2 Security Standards |
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13 |
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11.3 Unauthorized Application |
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13 |
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11.4 Notice of Security Breach |
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13 |
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12.0 CONFIDENTIAL INFORMATION |
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13 |
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12.1 Defined |
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13 |
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12.2 Obligations |
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14 |
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12.3 Exclusions |
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14 |
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12.4 Legally Required Disclosures |
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14 |
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12.5 Loss of Confidential Information |
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14 |
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12.6 No Implied Rights |
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14 |
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12.7 Prior Non-Disclosure Agreement |
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14 |
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12.8 Survival |
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15 |
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12.9 Trade Secrets |
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15 |
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12.10 Tax Treatment |
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15 |
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13.0 RIGHTS TO TSYS SYSTEM; RIGHTS IN OTHER DATA |
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15 |
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13.1 General |
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15 |
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13.2 Developments |
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15 |
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13.3 Custom Developments |
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15 |
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13.4 Third-Party Systems |
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15 |
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13.5 Cooperation |
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15 |
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14.0 THIRD PARTY CLAIMS |
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16 |
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14.1 TSYS Indemnity |
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16 |
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14.2 Subscriber Indemnity |
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16 |
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14.3 Indemnification Procedure |
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16 |
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14.4 Subrogation |
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17 |
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15.0 LIABILITY |
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17 |
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15.1 General Intent |
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17 |
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15.2 Liability Restrictions |
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17 |
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15.3 Duty to Mitigate |
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18 |
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16.0 DISPUTE RESOLUTION |
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18 |
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16.1 Informal Dispute Resolution |
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18 |
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16.2 Arbitration |
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18 |
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16.3 Confidentiality |
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19 |
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16.4 Equitable Relief |
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19 |
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16.5 No Limitation |
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19 |
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17.0 TERMINATION |
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19 |
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17.1 Termination for Cause |
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19 |
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17.2 Termination Upon Force Majeure |
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20 |
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17.3 Termination for Convenience |
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20 |
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18.0 BINDING AGREEMENT AND ASSIGNMENT |
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20 |
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19.0 FORCE MAJEURE |
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21 |
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20.0 CONTINGENCY PLANNING |
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21 |
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21.0 NONSOLICITATION OF PERSONNEL |
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21 |
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22.0 AMENDMENTS |
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21 |
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23.0 NOTICES |
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21 |
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24.0 APPLICABLE LAWS |
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22 |
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25.0 SURVIVAL |
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22 |
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26.0 ENTIRE AGREEMENT; WAIVER |
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22 |
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27.0 SEVERABILITY |
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23 |
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28.0 PUBLIC DISCLOSURES |
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23 |
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29.0 SERVICE MARKS |
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23 |
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30.0 RIGHTS OF THIRD PARTIES |
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23 |
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31.0 CUMULATIVE REMEDIES |
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23 |
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32.0 COVENANT OF GOOD FAITH |
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23 |
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33.0 INSURANCE |
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23 |
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34.0 SUBCONTRACTING |
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24 |
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35.0 COUNTERPARTS |
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24 |
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36.0 LIMITATION OF ACTIONS |
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24 |
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GENERAL TERMS AND CONDITIONS
1.0 Background of Agreement.
1.1 Parties: The Parties to this Agreement, dated this 1st day of September, 2009
(the Effective Date), are GREEN DOT CORPORATION (formerly Next Estate Communications, Inc.), a
Delaware corporation having its principal place of business at 605 E. Huntington Drive, Suite 205,
Monrovia, CA 91016 (hereinafter Subscriber), and TOTAL SYSTEM SERVICES, INC., a Georgia
corporation having its principal place of business at One TSYS Way, Columbus, Georgia, 31904
(hereinafter TSYS).
1.2 Prior Agreements: TSYS and Subscriber previously entered into the following
agreements and amendments (collectively, the Prior Agreement) for TSYS to provide processing
services and various other services related to stored value and prepaid cards and card programs
offered by Subscriber to its cardholders, as described and agreed upon in the schedules and
exhibits attached to the Prior Agreement.
(a) The Stored Value Card Processing Services Agreement, dated as of November 6, 2000, by and
between the Parties, as amended and under which TSYS provides certain stored value card processing
services.
(b) The Second Amendment to Stored Value Card Processing Services Agreement, effective
February 23, 2001, wherein the pricing for the Inventory Account on File service was added and the
pricing for the Batch ACE Entry service was modified.
(c) The Hosting Services Addendum to Stored Value Card Processing Services Agreement,
effective May 21, 2001, wherein Hosting Services and the pricing related thereto were added.
(d) The Fast Strategies Addendum to Stored Value Card Processing Services Agreement, effective
July 8, 2002, wherein the FAST Strategies service and the pricing related thereto was added.
(e) The Card Services Addendum to Stored Value Card Processing Services Agreement, effective
July 18, 2002, wherein the Fast Card, Express Card and Card Pulls services and the pricing related
thereto were added to the Card Production Services.
(f) The TSYS CardGuardSM Addendum to Stored Value Card Processing Services
Agreement, effective February 19, 2004, wherein the TSYS CardGuard service and the pricing related
thereto was added.
(g) The TSTutorSM Addendum to Stored Value Card Processing Services Agreement,
effective March 4, 2004, wherein the TSTutor service and the pricing related thereto was added.
(h) The [***] Addendum to Stored Value Card Processing Services Agreement,
effective May 1, 2004, wherein the [***] service and the pricing related thereto was
added.
(i) The Client Service Agreement, dated as of August 26, 2005 (the Prepaid
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*** Confidential material redacted and filed separately with the Commission |
Agreement) wherein TSYS Prepaid, Inc., formerly an affiliate of TSYS which was statutorily
merged into TSYS on December 31, 2007, agreed to provide processing and related services to
Subscriber utilizing the TSYS Prepaid System.
(j) The Pricing Amendment to Stored Value Card Processing Services Agreement (the Pricing
Amendment), effective September 22, 2005, wherein the existing pricing schedule and exclusivity
terms were modified contingent upon the [***] of [***] to the TSYS Prepaid
Platform (the Prepaid Conversion). The Parties agreed to the pricing set forth in Revised
Schedule A to the Pricing Amendment (Revised Schedule A) contingent upon the [***] of
the [***]. Notwithstanding the non-occurrence of the Prepaid Conversion, TSYS agreed to
the pricing set forth in the Revised Schedule A.
(k) The TSYS Business Process Management Services Addendum to Stored Value Card Processing
Services Agreement, effective January 17, 2006, wherein the TSYS Business Process Management
services and the pricing related thereto were added.
(l) The TSYS Analytics Addendum to Stored Value Card Processing Services Agreement, effective
October 20, 2006, wherein the TSYS Analytics and TSYS Analytics Web services, and the pricing
related thereto, were added.
(m) The Pricing Addendum to Processing Agreement, effective September 30, 2007, wherein the
pricing for [***] and [***] services was amended.
(n) The [***] and [***] Amendment to [***], effective June 4,
2008, wherein the pricing for [***] and [***] services, and the pricing related thereto,
were modified.
(o) The [***] letter, dated September 12, 2008, wherein the [***]
service and the pricing related thereto was added.
1.3 New Agreement: Commencing on the Effective Date of this Agreement, the Parties
agree: (i) the Prior Agreement shall be replaced and superseded in its entirety by this Agreement;
and (ii) TSYS duties and obligations to provide services to Subscriber after the Effective Date
shall be as set forth in this Agreement and as more fully described in Section 3.0 hereof.
Notwithstanding the foregoing, nothing in this Agreement shall be deemed to release either party
from any liability arising under the Prior Agreements as a result of any actions or omissions of
such party occurring, or any other issues relating to any period, prior to the Effective Date.
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*** Confidential material redacted and
filed separately with the Commission |
For and in consideration of the mutual promises and covenants contained herein and other good and
valuable consideration, the receipt and sufficiency of which is hereby acknowledged, TSYS and
Subscriber hereby agree to the terms and conditions set forth in this Agreement.
1.4 Order of Preference: In the event of any conflict between these General Terms and
Conditions and any Schedule, exhibit or attachment hereto, the applicable Schedule, exhibit or
attachment shall control.
2.0 Definitions.
2.1 Defined Terms. Certain capitalized terms used in this Agreement shall have the
meanings set forth as follows:
AAA has the meaning given in Section 16.2(a) of these General Terms and Conditions.
Affiliate means, with respect to any Party, any Entity Controlling, Controlled by or under
common Control with such Party.
Agreement means these General Terms and Conditions, and all other attachments, exhibits, and
Schedules to such Agreement for Services.
Association(s) means Visa, MasterCard, and any other associations with which Subscriber may
be linked from time to time.
Cardholder means any natural person who is of legal age, domiciled in the United States of
America, participates in one or more card programs offered by Subscriber, and has a Cardholder
Account with Subscriber.
Cardholder Account means a prepaid or stored value card account issued by a Financial
Institution to a Cardholder, which account is processed by TSYS pursuant to this Agreement.
Cardholder Data means all information provided to TSYS by Subscriber that relates to a
Cardholder Account, including, without limitation, a Cardholders name, address, social security
number and date of birth.
Change of Control has the meaning given in Section 18 of these General Terms and Conditions.
Confidential Information has the meaning given in Section 12 of these General Terms and
Conditions.
Control and its derivatives means with regard to any Entity (i) the legal, beneficial or
equitable ownership, directly or indirectly, of more than fifty percent (50%) of the capital stock
(or other ownership interest, if not a corporation) of such Entity ordinarily having voting rights
or (ii) the possession, directly or indirectly, of the power to direct or cause the direction of
the management and policies of such Entity, by contract or otherwise.
Conversion means (i) the transfer from Subscriber, or Subscribers designee, to TSYS of data
relating to the Subscriber Cardholder Accounts and (ii) the migration to TSYS of applicable
processing, card servicing or related operations performed by Subscriber, or Subscribers designee,
with respect to the Cardholder Accounts.
Conversion/Startup Plan has the meaning given in Section 4.1.
Custom Development has the meaning given in Section 13.3 of these General Terms and
Conditions.
Custom Enhancement has the meaning given in Section 3.4 of these General Terms and
Conditions.
Deconversion means (i) the transfer from TSYS to Subscriber, or Subscribers designee, of
data relating to the Subscriber Cardholder Accounts and (ii) the migration from TSYS to Subscriber,
or Subscribers designee, of the processing, card servicing or related operations performed by TSYS
as part of the Services and shall include those activities described in the Section 4.2 and 4.3.
Dedicated Support Group has the meaning given in Section 8.2(a) of these General Terms and
Conditions.
Developments has the meaning given in Section 13.2 of these General Terms and Conditions.
Documentation has the meaning given to it in the respective Schedules.
Effective Date has the meaning given on the first page of this Agreement.
Entity means a person, firm, corporation, partnership, limited liability company, sole
proprietorship, joint venture or any other legal form of entity.
Expenses means those amounts designated as expenses in any Schedule to this Agreement,
including pass-through expenses, reasonable and documented out-of-pocket expenses (which are
subject to Subscribers prior approval and includes without limitation travel, lodging, ground
transportation, and meals), telephone communications, postage, lockbox, bureaus, agency and vendor
fees, courier fees, and other related expenses that are incurred by TSYS in connection with
providing the Services.
Fees means the sum of the TSYS fees and charges incurred by Subscriber for the Services
pursuant to the terms and conditions of this Agreement and as set forth in a duly executed Schedule
(but excluding Expenses).
Financial Institution has the meaning given in Section 8.1(e) of these General Terms and
Conditions.
Include, includes and including, whether or not capitalized mean include without
limitation, includes without limitation, and including without limitation.
Instructions means all information, data, manuals and instructions, including option
maintenance requests, provided by Subscriber to TSYS.
Intellectual Property means the rights related to patents, trademarks, copyrights, related
pending registrations, inventions, processes, trade secrets or other proprietary rights, within the
territory of the United States of America.
Mandatory Enhancement has the meaning given in Section 3.4 of these General Terms and
Conditions.
Management Committee has the meaning given in Section 8.2(c) of these General Terms and
Conditions.
MasterCard means MasterCard® Incorporated, or its successors or assigns.
New Additional Service has the meaning given in Section 3.3 of these General Terms and
Conditions.
Notice of Election has the meaning given in Section 14.3(a) of these General Terms and
Conditions.
Parties means Subscriber and TSYS.
Party means either Subscriber or TSYS.
Regulator means a governmental authority that is charged with monitoring and/or overseeing
the business practices of the respective Parties, including, without limitation, the Federal
Financial Institutions Examination Council, the Board of Governors of the Federal Reserve System
(FRB), the
Federal Deposit Insurance Corporation (FDIC), the National Credit Union Administration (NCUA), the
Office of the Comptroller of the Currency (OCC), and the Office of Thrift Supervision (OTS), or any
successor bodies that regulate financial institutions and financial service providers.
Schedule has the meaning given in Section 3.2 of these General Terms and Conditions.
Service Level Standards has the meaning given in Section 5.1 of these General Terms and
Conditions.
Services has the meaning given in Section 3.1 of these General Terms and Conditions.
Standard of Care has the meaning given in Section 7.1(a) of these General Terms and
Conditions.
Startup means the implementation by TSYS of Subscribers new products or new card programs
or portfolios which do not contain existing Cardholder Accounts.
Subscriber has the meaning given on the first page of these General Terms and Conditions.
Subscriber Legal Requirements has the meaning given in Section 9.1 of these General Terms
and Conditions.
Subscriber Personnel means Affiliates, employees, officers, directors, agents,
representatives and subcontractors of Subscriber.
Subscriber Portfolio means, collectively, the Cardholder Account portfolios identified in
Exhibit 3 to the Schedules, and any other portfolios which the Parties agree from time to time in
writing TSYS shall provide Services pursuant to this Agreement.
Term means the period of time beginning on the Effective Date and continuing until the
termination of all Schedules.
Trade Secret means any information, including, but not limited to, technical or
non-technical data, formulas, patterns, compilations, computer programs and software, devices,
drawings, processes, methods, techniques, data, lists of actual or potential customers and
suppliers and other business information which (a) derives economic value, actual or potential,
from not being generally known to or readily ascertainable by other persons who can obtain economic
value from its disclosure or use; and (b) is the subject of efforts by the disclosing Party or its
Affiliates that are reasonable under the circumstances to maintain its secrecy.
TSYS has the meaning given on the first page of these General Terms and Conditions.
TSYS Account Director has the meaning given in Section 8.2(a) of these General Terms and
Conditions.
TSYS Legal Requirements has the meaning given in Section 9.2 of these General Terms and
Conditions.
TSYS Personnel means Affiliates, employees, officers, directors, agents, representatives,
independent contractors and subcontractors of TSYS as may be used by TSYS to provide the Services
to Subscriber.
TSYS System means all systems, processes, procedures, equipment and software controlled by
TSYS and used by TSYS to provide the Services. The TSYS System shall not include (i) any systems,
processes, procedures, equipment, software or services provided by Subscriber or by third parties
with whom Subscriber has a direct contractual relationship, and (ii) any communications, networks
or devices, including, without limitation, the Internet and any virtual private networks or e-mail
systems, that are not within the control of TSYS.
Visa means Visa® U.S.A. Inc., or its successors or assigns.
Wind-down means the termination or permitted expiration by Subscriber of all or a portion of
the existing Cardholder Accounts associated with a Subscriber Portfolio.
Wind-down Plan has the meaning given in Section 4.2 of these General Terms and Conditions.
2.2 Miscellaneous Terms. All references to Section or Sections and Exhibit or
Exhibits are, unless otherwise noted, references to the enumerated section(s) and/or exhibit(s)
of this Agreement. Other terms used in this Agreement and defined in the context in which they are
used shall have the meaning there indicated.
3.0 TSYS Scope of Work.
3.1 Provision of Services. TSYS shall provide to Subscriber the services outlined in
each Schedule (the Services).
3.2 Schedules. A Schedule is a document so designated and attached to this
Agreement. Each Schedule will: (i) describe the tasks to be performed by the Parties in
connection with the Services outlined on that Schedule and (ii) include the Fees and Expenses to be
charged by TSYS for the Services outlined on that Schedule. As of the Effective Date, the
Schedules consist of the Processing Services Schedule. No Party is obligated to enter into any
additional Schedule for which it does not find the terms to be satisfactory.
3.3 Additional Services. If Subscriber requests TSYS, and TSYS agrees, to perform
services in addition to the Services identified on any of the attached Schedules (New Additional
Services), such New Additional Services shall be agreed to in writing, attached hereto as a new
Schedule or an amendment to the appropriate Schedule and shall be provided pursuant to the terms
and conditions of this Agreement.
3.4 Enhancements. TSYS shall provide modifications to the Services so that the
Services permit Subscriber to comply with mandatory changes in the Services imposed by changes in
Subscriber Legal Requirements (the Mandatory Enhancements). TSYS shall provide prior written
notice of any proposed Mandatory Enhancements and an estimate of the hours of development required
with respect thereto prior to its implementation, in accordance with TSYS business processes and
methodology. The hours expended by TSYS in developing a Mandatory Enhancement may be charged, on a
[***], to [***] of [***] to which such Mandatory Enhancement is
applicable. The hours charged to Subscriber shall be billed at the rates set forth in Exhibit 1B
to the attached Schedules. Such Mandatory Enhancements shall be provided in accordance with TSYS
reasonable interpretation of such mandatory changes so as to best suit the needs of TSYS customers
generally, which interpretation shall take into consideration comments provided by Subscriber and
TSYS other customers affected by such Mandatory Enhancement. In the event that Subscriber
requests other modifications to the Services, including modifications that are different from or in
addition to the Mandatory Enhancements (the Custom Enhancements), and if TSYS agrees to make such
modifications, then Subscriber shall be charged a development fee at the rates specified in Exhibit
1B to the attached Schedules, as applicable, or as otherwise mutually agreed in writing by the
Parties. Any new Service resulting from Mandatory Enhancements and/or Custom Enhancements shall be
deemed an Optional Service (as defined in the Processing Services Schedule), and Subscriber may
accept or reject such Optional Service in accordance with the terms of Section 2.3 of the
Processing Services Schedule. If accepted by Subscriber, TSYS may charge Subscriber an ongoing
usage
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*** Confidential material redacted and
filed separately with the Commission |
Fee for any new Service resulting from Mandatory Enhancements, so long as [***].
Any new Service resulting from Custom Enhancements shall be priced as a New Additional Service.
4.0 Conversion/Startup/Wind-down/Deconversion.
4.1 Planning and Implementation of Conversion/Startup. The Parties shall plan,
prepare for and implement a Conversion or Startup for each Subscriber Portfolio for which TSYS will
provide Services in accordance with a written plan mutually agreed upon by the Parties (the
Conversion/Startup Plan) which shall include: (i) a description of the Conversion or Startup,
Cardholder Accounts and operational responsibilities being converted or implemented; (ii) a
schedule for implementing the Conversion or Startup; (iii) a description of the respective roles
and responsibilities of Subscriber and TSYS, including any required resources; (iv) a plan for
testing the Conversion or Startup prior to implementation; (v) a plan for the transfer of
operational responsibilities to TSYS; and (vi) such other information and plans designed to cause
the Conversion or Startup to take place on schedule and without material disruption to Subscribers
business. Each Conversion/Startup Plan may be revised from time to time by mutual agreement of the
Parties, which agreement shall not be unreasonably withheld.
4.2 Planning and Implementation of Wind-down. The Parties shall plan, prepare for and
implement a Wind-down for all or a portion of each Subscriber Portfolio selected by Subscriber
(Wind-down Plan) which shall include: (i) a description of the Wind-down, Cardholder Accounts
and operational responsibilities Subscriber intends to terminate or permit to expire; (ii) a
schedule for implementing the Wind-down; (iii) a description of the respective roles and
responsibilities of Subscriber and TSYS, including any required resources; and (iv) such other
information and plans designed to cause the Wind-down to take place on schedule and without
material disruption to Subscribers business. Each Wind-down Plan may be revised from time to time
by mutual agreement of the Parties, which agreement shall not be unreasonably withheld.
Notwithstanding any provision herein to the contrary, this Agreement shall continue
[***] until the completion of any Wind-down, including, without limitation, the Parties
obligations to continue to perform their respective responsibilities pursuant to Section 5.0
(Service Level Standards), [***], and Section 8.0 (Subscriber and TSYS
Responsibilities).
4.3 Planning and Implementation of Deconversion.
(a) At Subscribers expense, including those items at the charges set forth in the Exhibits to
the applicable Schedules, TSYS will provide all assistance that Subscriber and any successor
provider of services may reasonably require in connection with the Deconversion of any and all
Cardholder Accounts then processed by TSYS. TSYS shall make available to Subscriber, or any
successor provider of services, the information or data TSYS possesses regarding Subscribers
customers, Cardholders and any and all Subscriber Portfolios then processed by TSYS in file formats
mutually agreed to by the Parties together with adequate instructions concerning the format and
means of accessing such information. Without limiting the foregoing, TSYS shall provide to a
successor provider an explanation of the data layout and fields in the file formats mutually agreed
to by the Parties containing Subscribers Cardholder Account data, test tapes containing
appropriate test data for use in preparing for the Deconversion, and, at the date of Deconversion,
all of Subscribers Cardholder Account data together with an explanation of any changes in the data
layout and fields therein that have occurred since TSYS first provided such information to the
successor provider.
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(b) Subscriber shall provide written notice to TSYS designating a date for initiation of
the process for planning and undertaking a Deconversion, and Subscriber and TSYS will negotiate in
good faith to establish the appropriate date for completion of Deconversion. Such negotiations
will take into account (i) the availability of TSYS Personnel, provided that TSYS will use its good
faith effort to make available appropriate TSYS Personnel to complete the Deconversion, (ii) TSYS
existing commitments to other TSYS customers to undertake activities requiring the use of
significant amounts of TSYS resources, such as Conversions and other Deconversions, and (iii) TSYS
reasonable programming blackout periods that apply to other TSYS customers. The proposed date for
completion of Deconversion shall be no fewer than [***] following said written notice.
Notwithstanding any provision herein to the contrary, this Agreement shall continue
[***] until the completion of the Deconversion, including, without limitation, the
Parties obligations to continue to perform their respective responsibilities pursuant to Section
5.0 (Service Level Standards), [***], and Section 8.0 (Subscriber and TSYS
Responsibilities).
5.0 Service Level Standards.
5.1 General. Service level standards for the provision of certain of the Services
(Service Level Standards) are set forth in Exhibit 2 to the Schedules.
5.2 Failure to Meet Service Level Standards. If TSYS fails to meet a Service Level
Standard, TSYS shall promptly (i) investigate and report at no charge to Subscriber on the root
cause(s) of such failure; (ii) advise Subscriber of the status of remedial efforts being undertaken
with respect to such failure; (iii) notify Subscriber of the steps which TSYS believes should be
taken to correct the cause of such failure; (iv) correct the cause of such failure to prevent such
failure from reoccurring, and (v) if applicable, pay any monetary remedies set forth in Exhibit 2
to the Schedules. The failure of TSYS to meet or exceed a Service Level Standard shall not
constitute a breach of the Agreement, unless such failure also constitutes a breach of the Standard
of Care [***].
5.3 Periodic Reviews. Within twelve (12) months after the Effective Date and at least
annually thereafter, Subscriber and TSYS shall review the Service Level Standards in light of any
improved performance capabilities associated with advances in the technology, processes and methods
which are available to perform the Services. A change to the Service Level Standards is an
amendment to this Agreement and will be made upon approval by both Parties.
6.0 Fees, Expenses and Payment Terms.
6.1 Fees and Expenses. Subscriber shall pay all Fees and Expenses for the Services
that are set forth in each Schedule. Periodic charges under any Schedule shall be computed on a
calendar month basis and shall be prorated for any partial month.
6.2 Taxes. The Fees set forth in this Agreement are exclusive of applicable taxes.
Subscriber shall be responsible for and shall promptly pay or reimburse TSYS for the payment of all
sales, use, excise, ad valorem, value-added and other similar taxes, assessments or duties
imposed by any government agency (including any interest and penalties imposed thereon if TSYS has
provided Subscriber reasonable notice, of such applicable taxes prior to any assessment or
accruing of interest or penalties) that are based on any Services provided by TSYS to Subscriber
pursuant to this Agreement.
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6.3 Invoices and Payment. TSYS shall invoice Subscriber for all amounts due
under this Agreement on a monthly basis in arrears. TSYS will use commercially reasonable efforts
to deliver by electronic mail, or such other means as the Parties may mutually agree, all invoices
for Fees monthly within [***] of the end of each [***]; provided,
however, commencing after [***], TSYS will use best efforts to deliver all
invoices for Fees within [***] of the end of each [***]. Subject to Section
6.4, payment for invoices shall be due and payable by Subscriber within thirty (30) days from
receipt of such invoice. Any amounts that are undisputed and are not paid on or before their due
date shall incur interest until paid at the monthly rate of [***] percent
([***])%, prorated for any partial month. Subscriber shall pay the undisputed amount of
each invoice by electronic funds transfer in U.S. Dollars.
6.4 Disputed Charges; Requests for Information.
(a) Subscriber shall pay undisputed charges when such payments are due. Subscriber may
withhold payment of specific charges within a given invoice that it in good faith disputes or for
which it reasonably requires information from TSYS to verify the amounts being charged, provided
that Subscriber delivers to TSYS a written statement on or before the date payment is due
describing in reasonable detail (i) the specific charge or charges being disputed and the basis of
the dispute, (ii) if applicable, the supporting documentation that is reasonably required for
verification of the charge or charges, and (iii) the amount being withheld. A charge shall be
deemed undisputed if Subscriber does not deliver such written statement on or before the date
payment is due. With respect to requests for supporting documentation reasonably requested for
verification under this Section 6.4, payment of the disputed amounts shall be due and payable by
Subscriber within thirty (30) days of Subscribers receipt of the supporting documentation, unless
after receipt of such supporting documentation from TSYS, Subscriber in good faith disputes a
charge pursuant to this Section 6.4.
(b) TSYS will not charge interest on any amounts for which TSYS has failed to invoice
Subscriber in a timely manner. If a Party wishes to dispute a charge for which payment has or has
not been previously made, or if TSYS has failed to invoice Subscriber for any amount, and for which
a dispute was not previously initiated pursuant to this Section 6.4, such Party must provide to the
other Party written notice of such dispute on or before the [***] following the date
upon which payment for such amount was first due or should have been due. Such notice shall
describe in reasonable detail the specific charge or charges being disputed and the basis for such
dispute. If such notice is not timely given, the Parties [***], or in the case of TSYS
[***].
6.5 Supporting Documentation. TSYS shall maintain supporting documentation for the
amounts billable to, and payments made by, Subscriber hereunder in accordance with generally
accepted accounting principles. TSYS agrees to provide Subscriber with such supporting
documentation with respect to each invoice as may be reasonably requested by Subscriber.
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6.6 Expenses Associated With Legal Process. All reasonable expenses (including,
without limitation, reasonable attorneys fees) that a Party incurs in responding to legal process
from third parties related to a claim against or investigation of the other Party (of which the
responding Party is not a party to or subject of the applicable legal process) shall be reimbursed
to the responding Party by such other Party.
7.1 TSYS Warranties.
(a) Warranty of Services. TSYS warrants that the Services shall be rendered in a
commercially reasonable manner in accordance with the generally accepted industry practices and
procedures used in performing services like the Services, and in a professional manner
(collectively, the Standard of Care).
(b) Authorization. TSYS represents and warrants that it has the requisite corporate
power and authority to enter into this Agreement and to make the commitments set forth in this
Agreement and that it is not a party to any other agreement which would hinder its ability to
perform its obligations hereunder.
(c) Disclaimer. EXCEPT AS MAY BE EXPRESSLY PROVIDED IN THIS AGREEMENT, THERE ARE NO
REPRESENTATIONS OR WARRANTIES OF ANY KIND, NATURE OR DESCRIPTION, WHETHER STATUTORY, EXPRESS OR
IMPLIED, INCLUDING ANY WARRANTY OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE.
7.2 Subscriber Warranty. Subscriber represents and warrants that it has the requisite
corporate power and authority to enter into this Agreement and to make the commitments set forth in
this Agreement and that it is not a party to any other agreement which would hinder its ability to
perform its obligations hereunder.
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Subscriber and TSYS Responsibilities. |
8.1 Subscriber Responsibilities. Subscriber shall be responsible for the following:
(a) to cooperate on a timely basis with TSYS and perform activities reasonably required by
TSYS to enable TSYS to fulfill its obligations and responsibilities under this Agreement. In
performing its obligations and responsibilities under this Agreement, TSYS shall be entitled to
rely on Cardholder Data and Instructions provided by Subscriber or its designees to TSYS.
(b) to randomly check information produced by TSYS, including, as applicable, periodic
Cardholder Account statements, embossed cards and reports, to determine if such information is
correct, and will promptly report any errors discovered therein to TSYS. The steps which TSYS
takes to remedy any error shall be undertaken at no cost to Subscriber, where such error results
from the sole negligence of TSYS or the failure of TSYS to otherwise comply with the terms of this
Agreement. Where such error is due to the sole negligence of Subscriber, Subscriber shall pay TSYS
for its efforts to remedy the error in accordance with the terms of this Agreement. Where the
error results from no negligence of either Party, or from the negligence of both Parties, the
Parties shall negotiate in good faith to equitably apportion the responsibility for the costs
associated to remedy such error in accordance with the terms of this Agreement.
(c) to ensure that, throughout the Term, all communications networks and devices used by it in
receiving the Services under this Agreement, including the Internet and any virtual private
network, shall conform to the specifications for such networks and devices required by TSYS from
time to time.
(d) to implement appropriate security procedures designed to (i) prevent unauthorized access
to the TSYS System through computer hardware and software systems which are owned or controlled by
Subscriber, and (ii) prevent unauthorized access to or use of the TSYS System by Subscriber
Personnel. When on site at TSYS premises, Subscriber Personnel shall observe and adhere to TSYS
policies and procedures applicable to visitors of TSYS premises.
(e) to establish and maintain, throughout the Term, contractual relationships with one or more
financial institutions (each Financial Institution) for purposes of (i) issuing cards for
Cardholder Accounts and Subscriber Portfolios offered by Subscriber from time to time under this
Agreement, (ii) establishing and maintaining one or more demand deposit accounts for funding of
cards and settlement of Cardholder transactions with the Associations and other related parties,
(iii) obtaining one or more 6-digit bank identification numbers (each a BIN) for issuance of
cards for Cardholder Accounts and Subscriber Portfolios offered through the Associations and by
Subscriber from time to time under this Agreement, (iv) obtaining sponsorship of Subscriber into
the applicable Associations to ensure the cards for Cardholder Accounts and Subscriber Portfolios
conform with and permit the features and functionalities set forth in the Cardholder Agreements (as
defined in Section 8.1(f) below), and (v) performing its duties and obligations with respect to the
Cardholder Accounts and Subscriber Portfolios offered by Subscriber from time to time under this
Agreement.
(f) with respect to each Subscriber Portfolio, to select the appropriate parameter settings,
features and options within the TSYS System that conform with and are applicable to the cards, card
programs, and the terms and conditions of the Cardholder Account agreements (Cardholder
Agreements).
(g) to develop and implement the terms and conditions of the Cardholder Agreements.
(h) to pay all fees and charges assessed by the Associations, at the rates set forth in
Exhibit 1B to the Schedules, in connection with the Subscriber Portfolios and BINs.
(i) to pay all fees and charges arising out of or in connection with the demand deposit
accounts at Financial Institutions.
(j) the acts or omissions of and for the services and functions performed by its agents or
subcontractors for or on behalf of Subscriber.
8.2 TSYS Responsibilities. TSYS shall be responsible for the following:
(a) [***]Support Group. TSYS will assign TSYS Personnel exclusively to
the provision of the Services to Subscriber (the [***] Support Group). The skill set,
mix and make up of the [***] Support Group shall be subject to the mutual agreement of
the Parties, which shall not be
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unreasonably withheld. The number of TSYS Personnel in the [***] Support Group will increase in stages as may be mutually agreed upon by the
Parties. The [***] Support Group will consist of [***] TSYS Personnel by no
later than the Effective Date and shall include, at a minimum, a TSYS Account Director, an
Associate Business Director [***]. The TSYS Account Director (the TSYS Account
Director) will be responsible for the overall relationship with Subscriber and serve as the single
point of contact for Subscriber with respect to the Services and will be a TSYS employee with the
title of [***], report to [***], and have supervisory duties to ensure that
appropriate and timely technical support is provided to Subscriber. TSYS will endeavor to provide
continuity in the TSYS Account Director and Associate Business Director positions and agrees
Subscriber may
[***] and [***] the replacement TSYS Account Director prior to
TSYS replacing the TSYS Account Director.
The duties of the Dedicated Support Group include: (A) client relationship services
(including consultative services on the use of features and/or functionality and trouble shooting);
(B) Conversion, Deconversion and Wind-down services; (C) issue management services; (D) production
support services; and (E) custom project activities. Custom project activities by the Support Team
will be provided at the rates set forth in Exhibit 1B to the Schedules. Other services of the
Support Team for which a price is not provided in Exhibit 1B to the Schedules shall be at no cost
to Subscriber.
(b) Management Committee. TSYS and Subscriber shall appoint a management committee
(the Management Committee) comprised of a number of key executives from each Party (including the
TSYS Account Director, Associate Business Director and dedicated TSYS Personnel) which shall hold
[***] periodic business review meetings or at such time as the Parties deem appropriate
to: (i) discuss any commercially reasonable methods of improving the Services or reducing the
costs to Subscriber of the Services, (ii) review progress on the resolution of any issues, and (ii)
any other matters related to the Services provided for under the Agreement.
(c) Instructions. TSYS shall perform the Services in a timely manner and in
accordance with Instructions provided by Subscriber or its designees from time to time. TSYS will
cooperate on a timely basis with Subscriber and perform activities reasonably required by
Subscriber to enable Subscriber to fulfill its obligations and responsibilities under this
Agreement.
(d) TSYS Personnel. TSYS shall be responsible for the acts or omissions of and for
the services and functions performed by TSYS Personnel.
9.0 Compliance with Laws and Regulations.
9.1 Subscriber Compliance. Subscriber is solely responsible for compliance with all
statutes, acts, laws, by-laws, rules and regulations, ordinances and judicial, governmental or
administrative order decrees or rulings, applicable to the operation of its business, its card
programs and the Cardholder Accounts, including, without limitation, usury laws, state laws, rules
and regulations (State Laws), the rules, regulations and bylaws of the Associations (Operating
Regulations), the Truth-in-Lending-Act, the Fair Credit Billing Act, the Fair Credit Reporting
Act, the Electronic Funds Transfer Act, the Truth in
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Savings Act, Electronic Signatures in Global and National Commerce Act, the National Automated Clearing House Association (NACHA), the
Gramm-Leach-Bliley Act, and all associated rules and regulations (collectively, the Subscriber
Legal Requirements).
9.2 TSYS Compliance. TSYS is solely responsible for compliance with all statutes,
acts, laws, rules, regulations, ordinances and judicial, governmental or administrative order
decrees or rulings, which are applicable to its business as a payment card processor
[***] (the TSYS Legal Requirements). TSYS will maintain any contracts and licenses
and, including without limitation, any certifications required by an Association, that are
reasonably necessary in order for TSYS to perform the Services and fulfill its obligations and
responsibilities under this Agreement. TSYS [***] as of the Effective Date of this
Agreement, and TSYS will endeavor to maintain such compliance at all times during the Term of the
Agreement. On an annual basis TSYS shall provide to Subscriber [***].
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Service Center Review and Regulator Audit. |
10.1 Service Center Review.
(a) On an annual basis during Term, at its sole cost and expense, TSYS shall engage and direct
its independent certified public accountants to conduct a Type II review of its [***]
and a [***] of [***]. The review shall be conducted in accordance with the
American Institute of Certified Public Accounts Statement on Auditing Standards Number 70 (SAS
70), the findings and recommendations of which shall be set forth in a report (the Service Center
Review). TSYS shall deliver to Subscriber a copy of the Service Center Review within thirty (30)
days after such report is received by TSYS.
(b) If the Service Center Review contains any recommendations, TSYS shall, [***],
promptly take all actions necessary to comply with such recommendations and shall advise Subscriber
when such compliance is achieved.
(c) If, at any time during the Term, Subscriber has reasonable material concerns regarding
TSYS operational controls and such concerns are not addressed in the Service Center Review and in
TSYS response to any recommendations therein to Subscribers reasonable satisfaction, Subscriber
shall so notify TSYS and TSYS shall promptly meet with Subscriber in an effort to resolve
Subscribers concerns.
10.2 Regulators. The Parties understand that the business practices of each Party are
subject to review and audit by Regulators. TSYS shall fully cooperate with each Regulator in
accordance with applicable law in conjunction with an audit of TSYS by the Regulator. Furthermore,
in conjunction with an audit of Subscriber by a Regulator, TSYS shall fully cooperate with any such audit
including a request of the Regulators to review the Services, including, without limitation,
providing any information or material lawfully requested by the Regulators, and permitting the
Regulator to inspect or audit TSYS as to the Services in accordance with applicable law.
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11.0 Privacy and Information Security
11.1 Use of Cardholder Data. The Parties acknowledge and agree that Cardholder Data
includes information that is subject to applicable law related to the use of Cardholder Data,
including the Gramm-Leach-Bliley Act and associated regulations. TSYS shall not use Cardholder
Data, nor shall it duplicate or incorporate Cardholder Data into its own records or databases,
except to the extent necessary to perform the Services and its other obligations under the
Agreement.
11.2 Security Standards. TSYS shall only disclose Cardholder Data (i) to TSYS
Personnel who have a need to know such information to perform the Services and other obligations
under this Agreement, or (ii) pursuant to the Instructions. Neither TSYS nor TSYS Personnel may
without the prior written consent of Subscriber disclose Cardholder Data or any segment thereof to
any third party or to an Affiliate, except to the extent permitted by this Agreement. TSYS shall
implement and maintain security measures designed to (i) ensure the security, integrity and
confidentiality of Cardholder Data; (ii) protect against any anticipated threats or hazards to the
security or integrity of Cardholder Data; and (iii) protect against unauthorized access to or use
of Cardholder Data, all in accordance with the attached [***] and TSYS information
security policies , a summary of which is set forth in the attached TSYS Information Security
Summary. As of the Effective Date of this Agreement, TSYS is in compliance with TSYS information
security policies. TSYS shall notify Subscriber of any material changes to TSYS information
security policies.
11.3 Unauthorized Application. The Parties acknowledge and agree that TSYS shall not
be responsible for the unauthorized or fraudulent application for, access to or use of Cardholder
Data by any Entity, unless such unauthorized act is caused by the negligent acts or omissions of
TSYS, TSYS Personnel.
11.4 Notice of Security Breach. If TSYS becomes aware [***] unauthorized
access to Cardholder Data or unauthorized access to resources used to provide the Services,
including without limitation, Subscribers unembossed cards, TSYS, as soon as reasonably possible
under the circumstances [***], shall report such incident to Subscriber and describe in
reasonable detail the nature of and circumstances surrounding such unauthorized access and the
steps being taken by TSYS to prevent future similar incidents. Further, TSYS will take prompt,
reasonable actions to minimize the violation and to identify, investigate, limit, prevent and
mitigate the potential effects on Cardholders and on Subscribers business.
12.0 Confidential Information
12.1 Defined. The Parties acknowledge that they may be furnished with, receive, or
otherwise have access to Confidential Information of the other during the Term. Confidential
Information shall mean all information, in any form, furnished or made available directly or
indirectly by one Party to the other before, on or after the Effective Date, which is marked confidential, proprietary or
with a similar designation or, if unmarked, which the receiving Party should reasonably know is
confidential and proprietary, including, but not limited to: (i) Trade Secrets; (ii) Cardholder
Data; (iii) information concerning the operations, affairs and businesses of either Party, its
customers and suppliers; (iv) Documentation and Developments, each of which shall be considered the
Confidential Information of
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TSYS; (v) marketing and growth plans, financial results and projections; and (vi) that portion of any specifications, designs, documents, correspondence,
software, data and other materials and work products containing Confidential Information as
described herein and provided by either Party or its subcontractors to the other Party in
connection with this Agreement.
12.2 Obligations.
(a) The receiving Party shall exercise the same degree of care to prevent unauthorized use or
disclosure of the other Partys Confidential Information as it normally takes to prevent the
unauthorized use or disclosure of its own proprietary information of like kind, but in no event
less than a commercially reasonable degree of care. The receiving Party shall refrain from using
the Confidential Information except as necessary in performing this Agreement, and shall limit use
or disclosure to individuals needing to know the information to perform their obligations under
this Agreement. In any event, each Party shall be liable for any breach of the obligations defined
within this Agreement by its respective personnel, external or internal auditors or independent
contractors.
(b) As requested by a Party during the Term or upon any termination of this Agreement, the
other Party shall return or destroy, as the requesting Party may direct, all material in any medium
that contains, the requesting Partys Confidential Information and retain no copies (except those
necessary to comply with regulatory requirements applicable to the retaining Party). Any
destruction pursuant to this Section 12.2 shall be certified in writing.
12.3 Exclusions. The restrictions set forth in this Section 12 shall not apply to
information which a Party can demonstrate in writing (i) was, at the time of disclosure to it, in
the public domain; (ii) after disclosure to it, is published or otherwise becomes part of the
public domain through no fault of the receiving Party; (iii) was in the legal possession of the
receiving Party at the time of disclosure to it; (iv) was received after disclosure to it from a
third party who had a lawful right to disclose such information; (v) was independently developed by
the receiving Party without reference to Confidential Information of the furnishing Party.
Notwithstanding the foregoing, the exclusions provided in this Section 12.3 shall not be deemed to
permit TSYS to use Cardholder Data for any purpose other than except as provided in Section 11.1.
12.4 Legally Required Disclosures. A Party shall not be considered to have breached
its obligations by disclosing Confidential Information of the other Party as required to satisfy
the legal request of a competent government body provided that, immediately upon receiving any such
request and to the extent that it may legally do so, such Party advises the other Party promptly
and prior to making such disclosure in order that the other Party may interpose an objection to
such disclosure, take action to assure handling of the Confidential Information or take such other
action as it deems appropriate to protect the Confidential Information.
12.5 Loss of Confidential Information. In the event of any unauthorized disclosure or
loss of, or inability to account for, any Confidential Information of the furnishing Party, the
receiving Party shall promptly, at its own expense: (i) notify the furnishing Party in writing,
(ii) take reasonable steps to minimize the violation; and (iii) reasonably cooperate with the
furnishing Party to minimize any damage resulting therefrom.
12.6 No Implied Rights. Nothing contained in this Section12 shall be construed as
obligating a Party to disclose its Confidential Information to the other Party or as granting to or
conferring on a Party, express or implied, any rights or license to the Confidential Information of
the other Party.
12.7 Prior Non-Disclosure Agreement. The terms of this Section 12 supersede the terms
of any agreement of confidentiality previously entered into between the Parties and any information
required to be treated as confidential under such agreement shall be treated as Confidential
Information under the terms of this Agreement.
12.8 Survival. The obligations regarding confidentiality and restriction of use of
Cardholder Data shall survive the expiration or termination of this Agreement. Furthermore, as to
all other Confidential Information, the obligations under this Section 12 shall survive the
expiration or termination of this Agreement [***].
12.9 Trade Secrets. Nothing herein shall be deemed to adversely affect or otherwise
waive any rights or remedies available at law or equity that a furnishing Party may have for
protection of its Trade Secrets.
12.10 Tax Treatment. Nothing in this Section 12 shall prevent TSYS from disclosing,
as necessary, the tax treatment and/or tax structure of this transaction as necessary to comply
with applicable tax and securities laws of the United States of America.
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Rights to TSYS System; Rights in Other Data. |
13.1 General. Subscriber acknowledges that it is receiving a service from TSYS and
that this Agreement shall not transfer any right, title, license or interest in the TSYS System, or
any part or component of the TSYS System, to Subscriber.
13.2 Developments. Any services, technology, processes, methods, software and/or
enhancements to the TSYS System used or developed for purposes of delivering the Services,
including Mandatory Enhancements and Custom Enhancements, (collectively, the Developments),
whether developed solely by TSYS or jointly by TSYS and Subscriber or any other party, including
any Developments requested, suggested, or paid for by Subscriber, shall be the sole property of
TSYS and shall not be considered works made for hire. Subscriber shall not acquire any ownership
right, Intellectual Property right, claim or interest in the TSYS System or in any Developments.
13.3 Custom Developments. [***], Subscriber may from time to time request
TSYS to provide one or more custom development projects which meet all of the following
requirements (each a Custom Development): (i) TSYS agrees to provide or perform the custom
development project requested by Subscriber; (ii) Subscriber pays TSYS development Fees for such
custom development project; and (iii) the custom development project is requested and provided
after the Effective Date of this Agreement. Subscriber shall notify TSYS of its intent to
designate a custom development as a Custom Development, and TSYS agrees it shall not
[***].
13.4 Third-Party Systems. To the extent Subscriber performs any services itself or
retains third parties to do so, Subscriber shall be solely responsible for obtaining from owners of
third party systems, and paying for, any licenses or agreements that are necessary in order for the TSYS
System to interface with such third party system.
13.5 Cooperation. The Parties will cooperate with each other and execute such other
documents as may be reasonably be deemed necessary to achieve the objectives of this Section 13.
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14.0 Third Party Claims.
14.1 TSYS Indemnity. In addition to any other remedies Subscriber may have, TSYS will
indemnify, defend and hold harmless Subscriber and Subscribers Affiliates, officers, directors and
employees, from and against any and all third party actions, proceedings and claims, and from any
losses, liabilities, costs and expenses (including reasonable attorneys fees and expenses) in
connection thereto, arising out of, under or in connection with (a) any inaccuracy, breach or
untruthfulness of any representation or warranty made by TSYS in this Agreement; (b) any
infringement or alleged infringement by TSYS of any third partys Intellectual Property rights,
except where a claim (i) arises from a Custom Enhancement, or (ii) is one for which Subscriber is
obligated to indemnify TSYS pursuant to Section 14.2; (c) any non-compliance with or violation by
TSYS of any TSYS Legal Requirement; (d) any unauthorized or fraudulent access to or use of
Cardholder Data by any Entity caused by the negligence or intentional misconduct of TSYS or TSYS
Personnel; and (e) the gross negligence or willful misconduct (whether by action or omission) of
TSYS or TSYS Personnel.
14.2 Subscriber Indemnity. In addition to any other remedies TSYS may have,
Subscriber will indemnify, defend and hold harmless TSYS and TSYS Affiliates, officers, directors
and employees, from and against any and all third party actions, proceedings and claims, and from
any losses, liabilities, costs and expenses (including reasonable attorneys fees and expenses) in
connection thereto, arising out of, under or in connection with (a) any infringement or alleged
infringement by Subscriber of any third partys Intellectual Property rights; (b) claims by third
parties arising out of TSYS following the Instructions; (c) any inaccuracy, breach or
untruthfulness of any representation or warranty made by Subscriber in this Agreement; (d) any
non-compliance with or violation by Subscriber of any Subscriber Legal Requirement; (e) any
unauthorized or fraudulent access to or use of the TSYS System by any Entity caused by the
negligence or intentional misconduct of Subscriber or Subscriber Personnel; and (f) the gross
negligence or willful misconduct (whether by action or omission) of Subscriber or Subscriber
Personnel.
14.3 Indemnification Procedures. With respect to claims covered by Sections 14.1 or
14.2 above, the following procedures shall apply:
(a) Notice. Promptly after receipt by a Party entitled to indemnification (the
indemnitee) of notice of the commencement or threatened commencement of any civil, criminal,
administrative or investigative action or proceeding involving a claim in respect of which the
indemnitee will seek indemnification pursuant to this Section 14, the indemnitee shall notify the
indemnitor of such claim in writing. No failure to so notify an indemnitor shall relieve
indemnitor of its obligations under this Agreement except to the extent that it can demonstrate
damages attributable to such failure. Within fifteen (15) days following receipt of written notice
from the indemnitee relating to any claim, but no later than fifteen (15) days before the date on
which any response to a complaint or summons is due, the indemnitor shall notify the indemnitee in
writing if the indemnitor elects to assume control of the defense and settlement of that claim (a
Notice of Election).
(b) Procedure Following Notice of Election. If the indemnitor delivers a Notice of
Election relating to any claim within the required notice period, the indemnitor shall be
entitled to have sole control over the defense and settlement of such claim; provided that (i) the
indemnitee shall be entitled to participate in the defense of such claim and to employ counsel at
its own expense to assist in the handling of such claim; and (ii) the indemnitor shall notify the
indemnitee before ceasing to defend
against such claim, and shall not compromise or settle such claim without the indemnitees prior written consent if such compromise or settlement (x) would
impose a penalty or limitation upon the indemnitee, including, without limitation, an injunction or
other equitable relief, (y) would require an admission of liability from indemnitee, or (z) does
not include the release of the indemnitee from all liability arising from or relating to such
claim. After the indemnitor has delivered a Notice of Election relating to any claim, the
indemnitor shall not be liable to the indemnitee for any legal expenses incurred by the indemnitee
in connection with the defense of that claim. In addition, the indemnitor shall not be required to
indemnify the indemnitee for any amount paid or payable by the indemnitee in the settlement of any
claim for which the indemnitor has delivered a timely Notice of Election if such amount was agreed
to without the written consent of the indemnitor.
(c) Procedure Where No Notice of Election Is Delivered. If the indemnitor does not
deliver a Notice of Election relating to any claim within the required notice period, the
indemnitee shall have the right to defend the claim in such manner as it may deem appropriate, and
the failure of the indemnitor to deliver such Notice of Election shall not affect the
indemnification obligations of such Party under this Agreement.
(d) Cooperation. When seeking indemnification, the indemnitee shall at all times
reasonably cooperate with the indemnitor in the defense or settlement of any claim which is subject
to this Section 14.
(e) Entitlement to Payment. In the event an indemnitor elects not to assume control
of the defense and settlement of that claim, the indemnitee shall be entitled to payment by the
indemnitor upon the indemnitees settlement of the claim or the adjudication of liability,
whichever first occurs.
14.4 Subrogation. In the event that a Party shall be obligated to indemnify the other
Party pursuant to this Section 14, the indemnitor shall, upon payment of such indemnity in full, be
subrogated to all rights of the indemnitee with respect to the claims to which such indemnification
relates. The indemnitee shall reasonably cooperate with indemnitor, including the execution of
appropriate documents, to enable the indemnitor to receive the benefit of the right of subrogation
outlined in this Section 14.4.
15.0 Liability.
15.1 General Intent. Subject to the specific provisions of this Section 15, it is the
intent of the Parties that each Party shall be liable to the other Party for any actual and direct
damages incurred by such other Party as a result of the breaching Partys failure to perform its
obligations in this Agreement.
15.2 Liability Restrictions.
(a) IN NO EVENT, WHETHER IN CONTRACT OR TORT (INCLUDING BREACH OF WARRANTY, NEGLIGENCE AND
STRICT LIABILITY IN TORT), SHALL EITHER PARTY BE LIABLE TO THE OTHER FOR INDIRECT OR CONSEQUENTIAL
(INCLUDING WITHOUT LIMITATION, LOST PROFITS), EXEMPLARY, OR PUNITIVE DAMAGES (WHETHER SUCH LOSSES
OR DAMAGES WERE FORESEEN, FORESEEABLE, KNOWN OR OTHERWISE) WHETHER ARISING OUT OF, OR IN CONNECTION
WITH OR IN RELATION TO THE SERVICES OR THE SUPPLY OR NON-SUPPLY OF THE SERVICES OR OTHERWISE UNDER
THIS AGREEMENT.
(b) DURING THE TERM OF THIS AGREEMENT, EACH PARTYS TOTAL CUMULATIVE LIABILITY TO THE OTHER
PARTY, WHETHER IN CONTRACT OR IN TORT, FOR ANY AND ALL BREACHES UNDER THIS AGREEMENT
[***], SHALL BE LIMITED AS FOLLOWS:
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(i) For claims under Section 15.1 (except as provided in Section 15.2(b)(ii) for unauthorized
access to or use of Cardholder Data caused by the negligence or intentional misconduct of TSYS or
TSYS Personnel), and third party claims arising under Section 14.1(a) and (c), and Section 14.2(b),
(c), and (d), [***] Dollars ($[***]);
(ii) For claims under Section 15.1 by Subscriber against TSYS resulting from the unauthorized
access to or use of Cardholder Data caused by the negligence or intentional misconduct of TSYS or
TSYS Personnel or third party claims arising under Section 14.1(d) and Section 14.2(e),
[***] Dollars ($[***]);
(iii) For third party claims arising under Section 14.1(e) and Section 14.2(f),
[***]
Dollars ($[***]); and
(iv) Notwithstanding the provisions of this Sections 15.2(b), the limitation of liability
shall not apply to: (i) [***], (ii) TSYS obligations [***], (iii)
Subscribers obligations [***], and (iv) any [***].
15.3 Duty to Mitigate. Nothing in Section 14 or this Section 15 will be taken as any
way reducing or affecting a general duty to mitigate loss suffered by a Party. Subscriber will use
reasonable efforts to enforce the terms and conditions in the agreement Subscriber or any Affiliate
of Subscriber has with any Cardholder in respect of the Cardholder Account and/or with any
Financial Institution with respect to any BIN and BIN sponsorship. Nothing contained in this
Section 15.3 shall oblige the Subscriber to issue any legal, arbitration or other dispute
resolution proceedings against any Cardholder or any third party.
16.0 Dispute Resolution.
Any dispute between the Parties arising out of or relating to this Agreement, including with
respect to the interpretation of any provision of this Agreement and with respect to the
performance by either Party, shall be resolved as provided in this Section 16.
16.1 Informal Dispute Resolution. If a dispute is not subject to Section 16.4, upon
the written request of either Party setting forth the basis of the dispute in reasonable detail,
each Party will appoint a designated representative having authority to resolve and settle such
dispute. The designated representatives shall meet as often as the Parties reasonably deem
appropriate to discuss the dispute and
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attempt to resolve the dispute without the necessity of arbitration pursuant to Section 16.2. If a Party requests that informal dispute resolution under
this Section be initiated, then formal proceedings under Section 16.2 may not be commenced until
the earlier of (i) the time when the Parties conclude in good faith that amicable resolution of the
dispute does not appear likely or (ii) the expiration of [***] days following the
initial request by a Party to jointly resolve the dispute under this Section 16.1.
16.2 Arbitration. If a dispute is not resolved pursuant to the informal dispute
mechanism in Section 16.1, the dispute may be submitted by either Party to mandatory and binding
arbitration, pursuant to the following conditions:
(a) Selection of Arbitrator. The Party making the demand for arbitration shall notify
the American Arbitration Association (AAA) and the other Party in writing describing in
reasonable detail the nature of the dispute and shall request that the AAA furnish a list of five
(5) possible arbitrators who shall have substantial experience in the area of information
technology and card processing and shall otherwise be qualified to competently address the issues
presented. Each Party shall have fifteen (15) days to reject two (2) of the proposed arbitrators.
If only one (1) individual has not been so rejected, he or she shall serve as arbitrator. If two
(2) or more individuals have not been so rejected, then the Parties shall promptly mutually select
the arbitrator from the remaining pool of possible arbitrators; provided, however, that if the
Parties are unable to agree on such selection within ten (10) days after notification by the AAA of
the need to make such selection, then the AAA shall select the arbitrator from the remaining pool
of possible arbitrators.
(b) Conduct of Arbitration. The arbitration shall be conducted in accordance with the
rules for commercial arbitration of the AAA.
(c) Place of Arbitration Hearings. Unless otherwise agreed to by the Parties,
arbitration hearings shall be held in Atlanta, Georgia.
(d) Costs and Expenses. Unless the arbitrator rules otherwise, the Parties shall
jointly and equally pay the expenses of the arbitrator and administrative costs assessed by the
AAA, as well as their own expenses incurred during the dispute resolution process.
16.3 Confidentiality. The Parties agree that the existence of a dispute, any efforts
or proceedings to resolve a dispute, whether informal or pursuant to arbitration, and any rulings
or decisions issued by the arbitrator pursuant to Section 16.2, shall be held in confidence, shall
be treated as compromise and settlement negotiations under applicable evidence rules, and shall be
governed as Confidential Information by the terms and conditions of Section 12.
16.4 Equitable Relief. The Parties agree that the only circumstance in which disputes
between them shall not be subject to the provisions of Sections 16.1 and/or 16.2 is when a Party
makes a good faith determination that a material breach or threatened breach of the terms of this
Agreement by the other Party is such that injunctive or other equitable relief is the only
appropriate and adequate remedy. Accordingly, in addition to other remedies available to it, the
affected Party will be entitled to seek injunctive or other equitable relief to remedy any
threatened or actual breach of any portion of this Agreement. If a Party files a pleading with a court seeking immediate injunctive relief and
this pleading is challenged by the other Party and the injunctive relief sought is not awarded in
substantial part, then the Party filing the pleading seeking immediate injunctive relief shall pay
all of the costs and attorneys fees of the Party successfully challenging the pleading.
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16.5 No Limitation. This Section 16 shall not be construed to prevent a Party from
instituting, and a Party is authorized to institute, formal court proceedings, earlier (i) to avoid
the expiration of any applicable limitations period, or (ii) to preserve a superior position with
respect to other creditors.
17.0 Termination.
17.1 Termination for Cause.
(a) In the event that a Party: (i) commits a [***] breach of this Agreement, which
breach is not cured within [***] days after notice specifying the nature and extent of
such breach; provided, however, that if such matter is a non-monetary breach and is not reasonably
susceptible of cure within such [***] day period, such period shall be extended and the
Party shall not be in default hereunder so long as it commences such cure within such
[***] day period and diligently pursues such cure to completion within [***]
days after such notice; or (ii) commits numerous breaches of its duties or obligations which
collectively constitute a material breach of this Agreement; or (iii) has a petition filed by or
against it under applicable bankruptcy law seeking the liquidation of such Partys assets which
petition is not dismissed within [***] days, then the other Party may, by giving written
notice, elect to terminate this Agreement and seek recovery of damages, subject to Section 15
[***].
In the event Subscriber terminates this Agreement for cause,
Subscriber shall be relieved of any obligation to pay the
[***].
(b) Notwithstanding any other provision herein to the contrary, and without limiting either
Partys rights under Section 17.1(a), the Parties acknowledge and agree that: (i) Subscribers
failure to pay [***] when such payments are due shall constitute a material breach of
this Agreement, and when such failure to pay continues uncured for [***] days following
the written notice required by Section 17.1(a)(i), then TSYS may, without waiving its right to
payment, cease performing the Services until the dispute regarding Subscribers failure to pay is
resolved and (ii) TSYS failure to [***] and [***] the [***], each
in accordance with this Agreement shall constitute a [***] breach of this Agreement if
such failure continues uncured for [***] days following the written notice required by
Section 17.1(a)(i).
(c) Any notice of termination by Subscriber shall include a proposed date for initiation of
Wind-down or Deconversion pursuant to Section 4.2 and 4.3(b).
17.2 Termination Upon Force Majeure. Subscriber may terminate this Agreement in
compliance with the terms of Section 19.0(b).
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17.3 Termination for Convenience. Subscriber may terminate this Agreement for
convenience and without cause in accordance with the Termination for Convenience provision set
forth in the Schedules, as applicable.
18.0 Binding Agreement; Assignment and Change of Control.
This Agreement shall be binding on the Parties and their respective successors and permitted
assigns. Neither Party may hypothecate, transfer or assign this Agreement or any rights or
obligations arising hereunder without the prior written consent of the other Party; provided,
however, a change of Control of a Party shall not be considered an assignment of this Agreement by
that Party. In the event of a change of Control of Subscriber (Change of Control) where such
Control is acquired by an Entity that is a competitor of TSYS, to include the following:
[***], TSYS may re-evaluate and update the list of competitors on an annual basis to
reflect changes in the market place. Subscriber will provide to TSYS written notice of such Change
of Control no later than [***] days following the date upon which Subscriber enters into
a definitive agreement with the acquiring Entity. At any time within [***] days after
TSYS receives notice of such Change of Control, TSYS may terminate this Agreement without cause by
giving Subscriber written notice of its intent to so terminate and designating a date upon which
such termination will be effective, provided, however that such termination date
shall be no earlier than [***] months after the date of notice of intent to terminate is
given by TSYS. Notwithstanding the foregoing, TSYS shall have the right to grant a security
interest in any accounts receivable to which it becomes entitled under this Agreement.
19.0 Force Majeure.
(a) No Party shall be liable for any default or delay in the performance of its obligations
under this Agreement if such default or delay is caused, directly or indirectly, by fire, flood,
earthquake, elements of nature or acts of God or any other cause beyond reasonable control of such
Party (provided the non-performing Party is without material fault in causing such default or
delay) (collectively, Force Majeure).
The non-performing Party shall be excused from performance of the obligation(s) so affected
for as long as such circumstances prevail and such Party continues to use its commercially
reasonable efforts to recommence performance. Any Party so delayed in its performance shall
immediately notify the Party to whom performance is due by telephone (to be confirmed in writing
within
[***] business days of the inception of such delay) and describe in reasonable detail the
circumstances surrounding such delay.
(b) If TSYS performance of the Services necessary for the conduct of those business functions
of Subscriber reasonably identified by Subscriber as critical is excused under this Section for
more than [***] days, then at Subscribers option, Subscriber may elect, by a written
notice, to immediately terminate this Agreement without liability to TSYS and [***] (as
defined in the [***]).
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20.0 Contingency Planning.
TSYS shall be responsible for disaster recovery planning, testing, implementation and
execution as set forth in its disaster recovery plans, which are summarized in Exhibit 4 to each
Schedule, to the extent applicable. Subscriber shall be allowed to review TSYS disaster recovery
plans upon Subscribers reasonable request at TSYS offices. Upon Subscribers reasonable request,
TSYS shall make available to Subscriber, for the purpose of responding to questions concerning
TSYS disaster recovery plan, one or more representatives who are knowledgeable about the disaster
recovery plan, the manner in which it is tested and the manner in which it would be implemented in
the event of a disaster, such representatives to use commercially reasonable efforts to respond to
such questions within [***] business days. TSYS disaster recovery plan shall be tested
at least once annually.
21.0 Nonsolicitation of Personnel.
During the Term and for a period of [***] thereafter, neither Party will solicit or
encourage any employee of the other Party, or of the Affiliates of the other Party that are known
to the first Party, to leave the employment of such other Party or such Affiliate without the prior
written consent of such other Party. Notwithstanding the foregoing, this Article does not prohibit
either Party from recruiting or hiring the others employee where the employee has submitted an
unsolicited application, responds to an advertisement without direct contact by the Party, or is
presented to the Party through an independent recruiting firm.
22.0 Amendments.
No change, waiver of discharge relating to the terms of this Agreement, including the
Schedules, Attachments and Exhibits, shall be valid unless in writing and signed by an authorized
representative of each party.
23.0 Notices.
Any notices required to be delivered by one Party to another under or in connection with this
Agreement (other than routine operational communications or the immediate notice of delayed
performance required under Section 19.0), shall be in writing and shall be deemed sufficiently
given (a) when received, if delivered personally or by an express courier with a reliable system
for tracking delivery, (b) when received by the recipient as evidenced by confirmed facsimile, if
sent during normal business hours of the recipient, or, if not, then on the next business day, or
(c) when received, if sent by United States certified mail, return receipt requested, at the
address indicated below:
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If to Subscriber:
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GREEN DOT CORPORATION |
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Attn: Steve Streit |
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605 E. Huntington Drive, Suite 205 |
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Monrovia, California 91016 |
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Fax: (626) 775-3704 |
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with a copy to:
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John Ricci, General Counsel, at the
address above and the following fax number: (626) 739-2002 |
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If to TSYS:
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TOTAL SYSTEM SERVICES, INC. |
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Attn: President |
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1600 First Avenue |
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Building B, 4th Floor |
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Columbus, Georgia 31901-1804 |
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Fax: (706) 649-2456 |
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with a copy to:
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TOTAL SYSTEM SERVICES, INC. |
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Attn: Legal Department |
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1600 First Avenue |
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Building C, 3rd Floor |
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Columbus, Georgia 31901-1804 |
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Fax: (706) 644-9970 |
A Party may from time to time change its address or designee for notification purposes by
giving the other Party prior written notice of the new address or designee and the date upon which
it will become effective.
24.0 Applicable Law.
This Agreement and the rights and obligations of the Parties under this Agreement will be
governed by and construed in accordance with the laws of the State of New York, without giving
effect to the principles thereof relating to the conflicts of laws.
25.0 Survival.
Provisions contained in this Agreement that expressly or by their sense and context are
intended to survive the expiration or termination of this Agreement shall so survive such
expiration or termination, it being the intent that a claim or right which accrued to a Party prior
to such expiration or termination shall not be prejudiced.
26.0 Entire Agreement; Waiver.
The General Terms and Conditions, together with the other Schedules, attachments and exhibits
to the Agreement, represents the entire agreement of the Parties, and any and all prior written or
oral communications, agreements, understandings and representations, including without limitation,
the Prior Agreements, are merged herein and superseded hereby. Further, the failure of either
Party to insist on performance of any provision of this Agreement shall not be construed as a
waiver of that provision or any other provision at any time.
27.0 Severability.
In the event that any provision of this Agreement conflicts with the law under which this
Agreement is to be construed or if any such provision is held invalid by an arbitrator or a court
with jurisdiction over the Parties, such provision shall be deemed to be restated to reflect as
nearly as possible the original intentions of the Parties in accordance with applicable law. The
remainder of this Agreement shall remain in full force and effect.
28.0 Public Disclosures.
TSYS: (i) may list Subscriber in its customer lists and describe in general terms the
Services provided by TSYS under this Agreement in proposals and other marketing materials; and (ii)
will make a public announcement regarding the execution of this Agreement. All media releases,
public
announcements and public disclosures by either Party relating to this Agreement or the subject
matter of this Agreement, including promotional or marketing material, but not including
announcements intended solely for internal distribution or disclosure to the extent required to
meet legal or regulatory requirements of the disclosing Party, shall be coordinated with and
approved by the other Party prior to release, such approval not to be unreasonably withheld or
delayed.
29.0 Service Marks.
Each Party agrees that it shall not, without the other Partys prior written consent, except
as expressly permitted by Section 28, use the name, trade names, service marks, business styles or
trademarks of the other Party.
30.0 Rights of Third Parties.
This Agreement is entered into solely between, and may be enforced only by, Subscriber and
TSYS. This Agreement shall not be deemed to create any rights in third parties, including
suppliers, customers, Cardholders, clients or Affiliates of a Party or to create any obligations of
a Party to any such third party, which, by virtue of any applicable law, might otherwise be
enforceable by a third party against either Party to this Agreement.
31.0 Cumulative Remedies.
Except as otherwise expressly provided, all remedies provided for in this Agreement shall be
cumulative and in addition to and not in lieu of any other remedies available to either Party at
law, in equity or otherwise.
32.0 Covenant of Good Faith.
Each Party, in its respective dealings with the other Party under or in connection with this
Agreement, shall act in good faith.
33.0 Insurance.
On or prior to the Effective Date of this Agreement, TSYS shall deliver to Subscriber, and
maintain throughout the Term of this Agreement, certificates of insurance issued by insurers [***]
[***] evidencing coverage for: (a) commercial general liability insurance coverage [***] and [***] and [***] with limits of $[***] per
occurrence and an aggregate limit of $[***] (b) commercial automobile liability for [***] and [***] [***] with a minimum of
$[***] combined single limit per occurrence for
bodily injury and property damage liability; (c) workers compensation statutory coverage and
employers liability with minimum limits: [***] (d) technology errors and omissions insurance with a [***] limit;
and (e) umbrella/excess liability insurance with a minimum limit of [***] and
[***] as excess limits for insurance under policies indicated in
insurance sections (a), (b), and (c) hereof. [***]
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34.0 Subcontracting.
The Services to be provided by TSYS under this Agreement may be delegated or subcontracted by
either Party to another Entity without the express prior written consent of other Party; provided,
however, in the event TSYS intends to provide or perform any of the Services [***],
either by itself [***], TSYS will provide Subscriber at least sixty (60) days notice of
TSYS intentions and Subscriber will have the option (i) not to receive such Services
[***] or (ii) to require TSYS to provide Subscriber with pricing for Services
[***] for Subscribers consideration. Notwithstanding the foregoing, each Party shall
remain responsible for all of its obligations under this Agreement and for the acts or omissions of
its agents or subcontractors. All work performed by a subcontractor or agent shall be deemed work
performed by TSYS.
35.0 Counterparts.
This Agreement may be executed in counterparts, including those counterparts received via
facsimile, each of which shall constitute an original, but all of which shall constitute one and
the same document.
36.0 Limitation of Actions.
Notwithstanding any other provision of this Agreement and applicable law, no action,
regardless of form, arising out of any claimed breach of this Agreement or the Services provided
hereunder, may be brought by either Party more than [***] after the Party bringing the
action first received actual knowledge of the facts giving rise to the claim.
END OF GENERAL TERMS AND CONDITIONS
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PROCESSING SERVICES SCHEDULE
This Processing Services Schedule to the Agreement between Subscriber and TSYS (the
Processing Services Schedule) shall consist of the following attached documents:
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Exhibit 1A Processing Services Descriptions and Pricing References |
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Exhibit 1B Processing Services Fees and Expenses |
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Exhibit 2 Processing Services Service Level Standards |
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Exhibit 3 Processing Services Portfolios |
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Exhibit 4A Disaster Recovery Plan Summary for Processing Services |
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Exhibit 4B Disaster Recovery Plan Summary for Managed Services |
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Exhibit 5 Termination for Convenience Fees |
1. DEFINITIONS
1.1 General
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Except as otherwise modified herein, the capitalized terms used in this Processing Services
Schedule shall have the meaning specified in the Agreement. All other defined terms shall
have the meanings assigned in the part of this Processing Services Schedule in which they
are defined. |
1.2 Certain Definitions
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Certain defined terms associated with this Processing Services Schedule shall have the
meanings set forth as follows: |
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Core Processing Fees shall mean all of the TSYS fees and charges incurred by
Subscriber for the Core Services pursuant to the terms and conditions of the Agreement
and this Processing Services Schedule. |
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[***] |
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Core Services shall mean the Processing Services listed in Exhibit 1A to this
Processing Services Schedule as Core Services. |
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Managed Services shall mean the Managed Services listed in Exhibit 1A to this
Processing Services Schedule as Managed Services. |
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Miscellaneous Services shall mean the Processing Services listed in Exhibit 1A
to this Processing Services Schedule as Miscellaneous Services. |
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Optional Services shall mean the Processing Services listed in Exhibit 1A to
this Processing Services Schedule as Optional Services. |
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Policy Manual shall have the meaning given in Section 2.1(d) of this Processing
Services Schedule. |
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Processing Documentation shall mean the user manuals, information bulletins and |
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*** Confidential material redacted and filed separately with the Commission |
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policy manuals, regardless of media or form, which describe the functions, features and
operation of the Processing Services, as may be provided by TSYS from time to time. |
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Processing Fees shall mean all of the TSYS fees and charges incurred by
Subscriber for the Processing Services pursuant to the terms and conditions of the
Agreement and this Processing Services Schedule, but excluding Expenses. |
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Processing Initial Term shall have the meaning given in Section 3.1 of this
Processing Services Schedule. |
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Processing Renewal Term shall have the meaning given in Section 3.2 of this
Processing Services Schedule. |
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Processing Services shall have the meaning given in Section 2.1(a) of this
Processing Services Schedule. |
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Processing Services Effective Date shall mean the Effective Date as set forth
in the Agreement. |
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Processing Services Portfolio shall mean Subscribers Cardholder Account
portfolios identified in Exhibit 3 to this Processing Services Schedule, and any other
portfolios for which the Parties from time to time agree in writing that TSYS shall
provide the Processing Services. |
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Processing Services Schedule shall mean this Processing Services Schedule and
all Exhibits attached hereto. |
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Processing Term shall mean, collectively, the Processing Initial Term and any
Processing Renewal Term. |
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Processing Year shall mean a twelve (12) month period commencing on the
Processing Services Effective Date or an anniversary of such date. Each Processing
Year is identified in this Processing Services Schedule by a numerical suffix
corresponding to the order in which such Processing Year will occur during the
Processing Term (e.g., the first Processing Year of the Processing Term is referred to
as Processing Year 1, the second Processing Year of the Processing Term is referred
to as Processing Year 2, etc.). |
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Termination for Convenience Fee shall have the meaning given in Section 3.3 of
this Processing Services Schedule. |
1.3 Other Terms
All references to Article or Articles and Section or Sections are, unless otherwise
noted, references to the enumerated article(s) and/or section(s) of this Processing Services
Schedule. All references to Exhibit or Exhibits are, unless otherwise noted, references
to the noted exhibit(s) to this Processing Services Schedule.
2. SERVICES
2.1 Provision of Processing Services
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For each Processing Services Portfolio, TSYS shall provide the
following services, functions and responsibilities (the Processing Services): |
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The services identified in Exhibit lA to this
Processing Services Schedule and described in the Processing
Documentation, including Core Services, Optional Services, Managed
Services and Miscellaneous Services; and |
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The services, functions and responsibilities
relating to Startups, Conversions, Wind-downs, and Deconversions; and |
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Any services, functions and responsibilities
of TSYS which are otherwise agreed upon in writing by Subscriber and
TSYS from time to time as being subject to this Processing Services
Schedule, including New Additional Services. |
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During the Processing Term, Subscriber shall have the right to access the
TSYS System via telecommunications as necessary for use of the Processing
Services in accordance with the Processing Documentation and the terms of this
Processing Services Schedule and the Agreement. |
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TSYS shall be entitled to rely upon and use any and all
information, data, instructions and approvals at any time submitted to TSYS by
Subscriber, by merchants or by Associations and having to do with Subscriber,
and TSYS shall not have any responsibility or liability whatsoever for the
accuracy or inaccuracy thereof. For purposes of clarity, each Party shall be
responsible for any and all information provided by its own agents and
subcontractors. |
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The Parties agree to document certain policies with respect to
the Managed Services, which will be jointly agreed upon and memorialized in a
manual that is executed by TSYS and Subscriber (the Policy Manual). The
Policy Manual may be modified from time to time upon the mutual written
agreement of both TSYS and Subscriber, which agreement shall not be
unreasonably withheld. |
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With respect to Managed Services Customer Service/Telephone
Services, Subscriber may, at its own expense and to the extent not prohibited
by applicable law, have access twenty-four (24) hours per day, seven (7) days
per week, via remote telephone dial-in, for monitoring in-bound customer
service calls pertaining to the Processing Services Portfolios, provided such
calls are received on toll-free telephone lines dedicated to Subscriber. |
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TSYS shall provide Managed Services reports as Subscriber may
reasonably request, from time to time, provided however, that additional
reports may be subject to additional programming fees. |
2.2 Processing Documentation
TSYS shall provide Subscriber with Processing Documentation at the Processing Fees specified in Exhibit 1B to this Processing Services Schedule. The Processing Documentation,
any derivatives of the Processing Documentation and any and all copies thereof, shall be and
shall remain the property of TSYS and shall be deemed the Confidential Information of TSYS.
TSYS shall not be responsible for any errors or omissions in the Processing Documentation
which occur due to any change, modification or manipulation of the Processing Documentation
by Subscriber.
2.3 Use of Optional Services
Subscriber shall give TSYS no less than [***] prior written notice of its
desire to implement an Optional Service that it has not chosen to implement as of the
Effective Date. Once Subscriber has elected to implement an Optional Service, then such
Optional Service shall, unless otherwise set forth in Exhibit 1B to this Processing Services
Schedule or otherwise agreed, be used for a period of no less than [***] calendar
months from the date the service is implemented in a production environment, unless
otherwise agreed between the Parties. Subject to the foregoing minimum period of use,
Subscriber shall, unless otherwise set forth in Exhibit 1B to this Processing Services
Schedule or otherwise agreed upon between the Parties, give TSYS no
less than [***] prior written notice of its intent to so terminate the use of an Optional Service.
TSYS may elect to discontinue the availability of any Optional Service to all of its
customers using the TSYS System, including Subscriber, upon giving Subscriber [***] written notice prior to the effective date of such discontinuance. To the
extent Subscriber performs any Optional Services itself or retains third parties to do so,
TSYS shall, at Subscribers expense, reasonably cooperate with Subscriber and any such third
party, in connection with such performance.
2.4
[***]
3. TERM
3.1 Initial Term
The term of this Processing Services Schedule shall begin on the Processing Services
Effective Date and shall expire at 11:59 p.m. (Eastern Time) on the last day of
Processing Year 3, unless terminated earlier in accordance with this Processing
Services Schedule or the Agreement (the Processing Initial Term).
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*** Confidential material redacted and filed separately with the Commission |
3.2 Extension
The
Processing Initial Term shall automatically renew for an unlimited number of [***] year renewal terms (each a Processing Renewal Term) unless one Party provides the
other with written notice of its intent to terminate not less than
[***] days prior to the end of the Processing Initial Term or the then-current Processing
Renewal Term.
3.3 Termination for Convenience
Subscriber may terminate this Processing Services Schedule and the Agreement at
any time during
[***] without cause or for convenience, by giving at least [***] days prior written notice to TSYS and paying to TSYS the
termination for convenience fee (Termination for Convenience Fee) set forth and described
in Exhibit 5 to this Processing Services Schedule. In the event Subscriber terminates this
Processing Services Schedule and the Agreement for convenience, Subscriber shall be
obligated to pay the Termination for Convenience Fee due hereunder, but relieved of any
obligation to [***] after the date of termination. Any
notice of termination by Subscriber pursuant to this Section 3.3 shall include a proposed
date for the initiation of Wind-down or Deconversion pursuant to Section 4.2 or 4.3 of the
Agreement.
4. CHARGES AND PAYMENTS
4.1 Fees and Expenses
Subscriber shall pay all Processing Fees and Expenses due hereunder for the
Processing Services as set forth in Exhibit 1B to this Processing Services Schedule and the
Agreement.
4.2 Services Provided during Startup, Conversion, Wind-down or Deconversion
All Expenses, custom code charges and Processing Fees for any Startup, Conversion,
Wind-down or Deconversion of the Processing Services initiated or performed during the
Processing Term shall be borne by Subscriber. Applicable Processing Fees related to a
Startup, Conversion, Wind-down or Deconversion of the Processing Services are set forth in
Exhibit 1B to this Processing Services Schedule.
4.3 Price Adjustments
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(a) |
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The Processing Fees for the Core Services and Optional Services
specified in Exhibit 1B to this Processing Services Schedule shall be
guaranteed for [***]. |
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(b) |
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TSYS shall have the right to increase the Processing Fees for
the [***] Services upon
[***] days prior written notice to
Subscriber. However, TSYS right to increase [***] shall be limited to the amount of any incremental
increase [***] during the Processing Term. |
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*** Confidential material redacted and filed separately with the Commission |
4.4
[***]
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*** Confidential material redacted and filed separately with the Commission |
4.5 Settlement Accounts
Subscriber shall have sole responsibility for the settlement of all Cardholder
transactions with the issuing Financial Institution and the Association, and the
establishment and maintenance of settlement accounts through which Subscriber will settle
its Cardholder transactions with the Associations, and TSYS shall have no responsibility
therefore.
END OF PROCESSING SERVICES SCHEDULE
exv10w09
Exhibit 10.09
Privileged and Confidential
Confidential Treatment Requested. Confidential portions of this document have been redacted
and have been separately filed with the Commission.
Master Services Agreement
between
Green Dot Corporation
and
Genpact International, Inc.
Dated as of: May 28, 2009
TABLE OF CONTENTS
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ARTICLE 1 |
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DEFINITIONS; INTERPRETATION; ASSUMPTIONS |
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1 |
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1.1 |
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Definitions
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1 |
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1.2 |
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References
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1 |
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1.3 |
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Headings
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1 |
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1.4 |
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Interpretation of Documents
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1 |
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ARTICLE 2 |
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TERM |
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2 |
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ARTICLE 3 |
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TRANSITION |
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2 |
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3.1 |
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Transition Plan
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2 |
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3.2 |
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Transition Services
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2 |
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ARTICLE 4 |
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SERVICES |
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3 |
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4.1 |
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Scope of Services
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3 |
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4.2 |
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Standard Operating Procedures
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3 |
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4.3 |
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Disaster Recovery Services
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4 |
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4.4 |
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Reports
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4 |
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4.5 |
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Records Retention
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4 |
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4.6 |
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Reliance on Instructions
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4 |
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4.7 |
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Customers Obligations
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4 |
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4.8 |
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Licenses and Permits
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4 |
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4.9 |
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Insurance
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5 |
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4.10 |
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Technology Refresh
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5 |
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ARTICLE 5 |
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SERVICE LOCATIONS |
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5 |
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5.1 |
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Service Locations
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5 |
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5.2 |
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Genpact Service Locations
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5 |
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5.3 |
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Project Staff
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5 |
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5.4 |
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Customer Service Locations
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6 |
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ARTICLE 6 |
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CHANGE CONTROL PROCEDURE |
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6 |
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ARTICLE 7 |
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SERVICE LEVELS |
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7 |
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7.1 |
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General
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7 |
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7.2 |
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Relief
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7 |
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7.3 |
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Periodic Review; Annual Improvement
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8 |
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Page(s) |
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7.4 |
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Measurement and Monitoring Tools
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8 |
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ARTICLE 8 |
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AUDIT |
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8 |
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8.1 |
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Service Audit
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8 |
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8.2 |
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Financial Audits
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8 |
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8.3 |
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General Principles Regarding Audits
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8 |
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ARTICLE 9 |
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GOVERNANCE |
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9 |
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9.1 |
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Genpact Account Representative
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9 |
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9.2 |
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Customer Account Representative
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9 |
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9.3 |
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Establishment of Steering Committee
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9 |
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9.4 |
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Dispute Resolution
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10 |
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9.5 |
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Arbitration
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10 |
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ARTICLE 10 |
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FEES AND PAYMENT TERMS |
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11 |
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10.1 |
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Fees
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11 |
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10.2 |
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Reimbursement of Expenses
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11 |
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10.3 |
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Pass-Through Costs
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11 |
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10.4 |
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Inflation and Currency Adjustments
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11 |
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10.5 |
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Invoices; Method of Payment; Finance Charges
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11 |
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10.6 |
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Proration
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12 |
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10.7 |
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Taxes
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12 |
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ARTICLE 11 |
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PROPRIETARY RIGHTS |
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12 |
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11.1 |
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Customer IP
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12 |
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11.2 |
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Genpact IP
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13 |
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11.3 |
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Developed Work Product
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13 |
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11.4 |
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Residual Knowledge
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14 |
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ARTICLE 12 |
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CONFIDENTIALITY |
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14 |
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12.1 |
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Confidential Information
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14 |
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12.2 |
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Disclosure to Employees and other Parties
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15 |
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12.3 |
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Exceptions
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15 |
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12.4 |
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Return of Confidential Information
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12.5 |
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Injunctive Relief
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15 |
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ARTICLE 13 |
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CUSTOMER INFORMATION |
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16 |
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ARTICLE 14 |
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DATA SECURITY |
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16 |
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ARTICLE 15 |
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REPRESENTATIONS AND WARRANTIES |
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16 |
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-ii-
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15.1 |
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Genpact Representations and Warranties
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16 |
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15.2 |
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Customer Representations and Warranties
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16 |
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15.3 |
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No Other Warranties
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17 |
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ARTICLE 16 |
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COVENANTS |
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17 |
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16.1 |
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Genpact Covenants
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17 |
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16.2 |
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Customer Covenants
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18 |
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ARTICLE 17 |
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TERMINATION |
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18 |
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17.1 |
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Termination for Cause
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17.2 |
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Termination for Insolvency
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18 |
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17.3 |
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Termination Assistance Services
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19 |
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ARTICLE 18 |
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INDEMNIFICATION |
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19 |
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18.1 |
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By Genpact
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18.2 |
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By Customer
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20 |
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18.3 |
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Obligation to Replace
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20 |
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18.4 |
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Indemnification Procedures
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21 |
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18.5 |
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Indemnification Notice
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21 |
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18.6 |
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Mitigation Efforts
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21 |
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ARTICLE 19 |
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LIMITATION OF LIABILITY |
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21 |
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19.1 |
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Direct Damages
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21 |
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19.2 |
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Consequential Damages
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21 |
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19.3 |
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Contractual Limitation of Action
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19.4 |
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Recourse
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ARTICLE 20 |
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MISCELLANEOUS |
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22 |
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20.1 |
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Notices
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22 |
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20.2 |
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Assignment, Binding Effect
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20.3 |
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Subcontracting
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20.4 |
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Force Majeure
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20.5 |
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Counterparts
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24 |
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20.6 |
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Relationship of Parties
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20.7 |
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Consents, Approvals and Requests
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20.8 |
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Good Faith and Fair Dealing
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20.9 |
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Severability
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20.10 |
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Waiver
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-iii-
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Page(s) |
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20.11 |
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Remedies Cumulative
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25 |
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20.12 |
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Entire Agreement; Amendments
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25 |
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20.13 |
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Survival
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20.14 |
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Third Party Beneficiaries
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20.15 |
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Governing Law
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25 |
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20.16 |
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Covenant of Further Assurances
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25 |
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20.17 |
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Negotiated Terms
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25 |
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20.18 |
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Export
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20.19 |
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Non-solicitation
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20.20 |
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Nondisclosure of Terms
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26 |
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20.21 |
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Publicity
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26 |
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-iv-
Table of Exhibits
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Exhibit 1
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Definitions |
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Exhibit 2
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Form of Statement of Work |
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Exhibit 3
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Disaster Recovery Policy |
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Exhibit 4
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Background Policy |
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Exhibit 5
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Data Security Policy |
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Exhibit 6
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Insurance |
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Exhibit 7
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Information Security Addendum |
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Exhibit 8
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Genpact Affiliates |
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Exhibit 9
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Refresh Schedule |
v
SERVICES AGREEMENT
This Services Agreement, dated as of May 28, 2009 (the Effective Date), is by and between Green
Dot Corporation, a Delaware corporation (Customer), having its principal place of business at 605
East Huntington Dr., Suite 205, Monrovia, CA 91016, and Genpact International, Inc., a Delaware
corporation (Genpact), acting through its Hungarian Branch with its office at Duna Plaza Offices,
4th Floor, H-1138, Budapest Vaci ut 178, Hungary.
RECITALS
WHEREAS, Customer has agreed to engage Genpact to provide various services to Customer relating to
business process outsourcing and Genpact has agreed to provide such services on the terms and
conditions set forth in this Agreement and Statements of Work entered into by the Parties from time
to time pursuant to this Agreement;
NOW, THEREFORE, in consideration of the foregoing and the mutual promises herein, and for other
good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the
Parties hereby agree as follows:
ARTICLE 1
DEFINITIONS; INTERPRETATION; ASSUMPTIONS
1.1 Definitions. Capitalized terms used in this Agreement shall have their respective
meanings set forth in Exhibit 1 (Definitions).
1.2 References. In this Agreement and the Exhibits hereto and thereto:
(a) |
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the Exhibits shall be incorporated into and deemed part of this Agreement and all references
to this Agreement shall include the Exhibits to this Agreement; |
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(b) |
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the Attachments (or Appendices) to an Exhibit shall be incorporated into and deemed part of
such Exhibit and all references to such Exhibits shall include the Attachments (or
Appendices); |
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(c) |
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references to any Law or Regulatory Requirement shall mean references to such Law or
Regulatory Requirement in changed or supplemented form or to a newly adopted Law or Regulatory
Requirement; and |
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(d) |
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use of the word including or the phrase e.g. shall mean including, without
limitation. |
1.3 Headings. The Article, Section and Exhibit headings, and the Table of Exhibits, are for
reference and convenience only and shall not be considered in the interpretation of this Agreement.
1.4 Interpretation of Documents. In the event of a conflict between (a) this Agreement
(excluding any Exhibits thereto) and any Exhibit, the terms of this Agreement shall prevail, (b) this Agreement and any Statement of Work, the terms of this Agreement shall
1
prevail, or (c) any Statement of Work and any exhibits or attachments to such Statement of Work,
the terms of such Statement of Work shall prevail.
ARTICLE 2
TERM
The term of this Agreement shall commence on the Effective Date and continue until the
expiration or termination of the last remaining Statement of Work in effect under such Agreement,
unless the Agreement is terminated earlier pursuant to its terms (Term).
ARTICLE 3
TRANSITION
3.1 Transition Plan.
(a) |
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For each Statement of Work, the Parties shall develop a written implementation plan that
shall include (i) the overall approach of the implementation, (ii) a schedule of
implementation milestones and other activities (the Transition Schedule), (iii) a
detailed description of the respective implementation tasks and responsibilities of Customer
and Genpact and (iv) any other relevant information ((i) through (iv), the Transition
Plan). |
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(b) |
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Genpact shall perform its obligations described in each Transition Plan to enable Genpact to
commence its provision of, and Customers receipt of, the Services (the Genpact
Transition Obligations) and Customer shall perform its obligations described in each
Transition Plan to enable Genpact to commence its provision, and Customers receipt, of the
Services (the Customer Transition Obligations; together with the Genpact Transition
Obligations, the Transition Services). |
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(c) |
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Genpact shall update and modify each Transition Plan, from time to time, as appropriate.
Each revision of a Transition Plan shall include such modifications as may be reasonably
requested by either Party (e.g., modifications due to visas or delays caused by Governmental
Authorities) that do not, individually or in the aggregate, materially increase the costs for
the applicable Transition Services for the other Party or delay the applicable Transition
Schedule. |
3.2 Transition Services.
(a) |
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Genpact shall plan and prepare for the Transition Services with Customers reasonable
assistance in order to (i) minimize disruption to Customers applicable operations and
(ii) complete the Transition Services in all material respects no later than the completion
date specified in the Transition Schedule. |
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(b) |
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Prior to commencing the Transition Services, the Parties shall discuss all known
Customer-specific material risks and shall not proceed with the Transition Services until
Customer is reasonably satisfied with the plans with regard to such risks. |
(c) |
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Genpact shall be responsible for overall management of the Transition Services and to the
extent within its control, shall use reasonable efforts to keep the Transition Services on
schedule. Customer shall cooperate with Genpact and provide to Genpact such reasonable
assistance, resources, information and other input to coordinate the Transition Services and
to complete the Transition Services in accordance with the applicable Transition Plan. Upon
identification of any issues that would reasonably be expected to delay or otherwise adversely
effect the completion of any of the Transition Services, Genpact shall promptly notify
Customer and the Parties shall cooperate to establish a plan to minimize the delay or other
adverse effect. |
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(d) |
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Prior to completion of the Transition Services, the Account Representatives and such other
appropriate representatives of the Parties, shall periodically review the status of the
Transition Services. |
ARTICLE 4
SERVICES
4.1 Scope of Services. From time to time, the Parties shall enter into statements of work in
the format set forth in Exhibit 2 (Form of Statement of Work) in respect of services to be
provided by Genpact to Customer pursuant to this Agreement (the Services). Each such
Statement of Work shall incorporate, and be subject to, the terms and conditions of this Agreement.
Each Statement of Work shall include, among other things, the term of the work order, a detailed
description of the services to be performed, the responsibilities of each party, rates for
compensation for the services, any reports to be furnished, the person authorized by each party to
make changes to the Statement of Work, staffing levels and performance standards. Any default
under, or breach of, any Statement of Work shall be considered a default under, or breach of, both
the Statement of Work and this Agreement. As of the applicable Service Commencement Date and
during the remainder of the term of the applicable Statement of Work, Genpact shall provide the
Services described in such Statement of Work to Customer.
4.2 Standard Operating Procedures.
(a) |
|
On or before the Service Commencement Date for any Statement of Work, Genpact shall deliver a
draft of the Standard Operating Procedures for the Services under such Statement of Work.
Within 90 days of the of Customers written response to such draft, Genpact shall provide
Customer the final version of such Standard Operating Procedures. The Standard Operating
Procedures shall be written to enable personnel skilled in the relevant disciplines to use and
receive the Services. Genpact shall not be required to deliver Standard Operating Procedures
that relate to Services for which it has already provided Standard Operating Procedures
pursuant to this Section 4.2(a). |
|
(b) |
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Subject to the terms of this Agreement, the Parties shall comply at all times with the
Standard Operating Procedures. |
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(c) |
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Genpact shall update the Standard Operating Procedures from time to time to reflect changes
in the Services. |
4.3 Disaster Recovery Services. Genpact shall provide to Customer the disaster recovery
assistance, cooperation and services described in Exhibit 3 of this MSA. Genpact has no
responsibility for Customers business continuity planning or disaster recovery, except as set
forth in this Agreement or as otherwise agreed to in a Statement of Work.
4.4 Reports. Genpact shall provide to Customer the reports set forth in the Statements of
Work in accordance with the frequencies set forth therein.
4.5 Records Retention. Genpact shall retain all books and records in accordance with the
records retention standards under applicable Law.
4.6 Reliance on Instructions. In performing its obligations under this Agreement, Genpact
shall be entitled to reasonably rely upon any routine instructions, authorizations, approvals or
other information provided to Genpact by the Customer Account Representative or by any other
Customer personnel identified by the Customer Account Representative as having authority to provide
such routine instructions, authorizations, approvals or other information on behalf of Customer.
4.7 Customers Obligations.
(a) |
|
In addition to its other obligations under this Agreement, Customer shall, at its own cost
and expense, be responsible for the obligations ascribed to Customer in each Statement of Work
(collectively all obligations, the Customer Obligations). Customer shall perform
the Customer Obligations and acknowledges that Genpacts performance of the Services is
dependent on Customers timely and effective performance of the Customer Obligations. |
|
(b) |
|
If Customers failure to perform any Customer Obligations directly and materially affects
Genpacts ability to perform its obligations under this Agreement, Genpacts failure to
perform such obligations shall be excused. Any failure by Customer Agents, which directly and
materially affects Genpacts ability to perform its obligations under this Agreement shall be
considered and deemed included as Customers failure to perform Customer Obligations.
Notwithstanding Customers failure to perform Customer Obligations, Genpact shall use
commercially reasonable efforts (including emergency fixes and workarounds) to perform its
obligations under this Agreement. Genpact shall be entitled to be compensated for any
additional costs incurred towards such commercially reasonable efforts undertaken to perform
its obligations under this Agreement which are affected by any delay or failure to perform on
the part of Customer. Prior to incurring any expenses, Genpact must obtain written approval
from Customer. |
|
(c) |
|
Customer shall not remarket or sell all or any portion of the Services, or make all or any
portion of the Services available to any third party without Genpacts prior consent. |
4.8 Licenses and Permits. Each Party will obtain all necessary approvals, consents, permits
and grants in their respective jurisdictions to perform and receive the Services, respectively. To
the extent so required, Customer and Genpact may mutually agree on areas where Customer shall
assist Genpact in obtaining approvals, consents, permits and grants outside the countries from
which Genpact performs Services as may be required to perform the Services.
Customer may, in its discretion and to the extent reasonable, assist Genpact to obtain any
visa or comply with any other requirements under Immigration Laws.
4.9 Insurance. Genpact shall, during the Term of this Agreement, maintain in force, at its
own expense, insurance coverage in accordance with Exhibit 6 of this Agreement, and shall
name Customer as Additional Insured on the Commercial general liability and Umbrella policy.
4.10 Technology Refresh. Genpact will upgrade and replace the Equipment and Genpact Systems
in accordance with the Refresh Schedule attached hereto as Exhibit 9. In performing all
Refresh services and unless otherwise agreed to by the Parties in writing, Genpact shall first
replace the oldest Equipment based on the in-service date or age of each such item.
ARTICLE 5
SERVICE LOCATIONS
5.1 Service Locations. The Services shall be provided from the Genpact Service Locations and
Customer Service Locations.
5.2 Genpact Service Locations. During the Term, Genpact may add or remove Genpact Service
Locations with Customers prior written consent, and any incremental expenses incurred by Customer
as a result of such addition or removal shall be reimbursed by Genpact. Customer shall document
such incremental expenses in reasonable detail and, upon Genpacts request, provide such
documentation to Genpact. To the extent otherwise detailed and listed in the relevant Statement of
Work, all equipment, personnel and seats used to provide the Services shall be dedicated to
Customer.
5.3 Project Staff. During the term of the relevant Statement of Work, Genpact shall:
(i) depute such appropriately skilled and qualified personnel as are mutually agreed to with
the Customer to provide Services to the Customer in accordance with this Agreement and the relevant
Statement of Work. Genpact agrees that Genpact shall conduct background checks for its Project
Staff in accordance with the Background Policy detailed in Exhibit 4 prior to such
employees performance of Services. Where services are to be performed through a subcontractor,
the subcontractor shall ensure that the personnel deputed by the subcontractor have undergone
background checks in accordance with the Background Check Policy, prior to such employees
performance of Services, unless any deviations thereof have been approved in advance by the
Customer. Genpact will be responsible for compliance with all employment laws for the Project
Staff including but not limited to Immigration Laws.
(ii) use commercially reasonable efforts to keep the turnover rate of Project Staff below
mutually agreed upon threshold limits as set forth on the applicable Statement of Work. If
turnover is excessive, Genpact will (a) determine the cause of the excess, and (b) implement and
maintain, on a commercially reasonable basis, a program designed to retain the Project Staff.
Turnover target or threshold limit will only be used for management purposes and will not be deemed
as a service level for the Services provided. Notwithstanding any turnover of Genpact personnel,
Genpact will remain obligated to perform the Services without degradation and in accordance with
the agreed upon service levels.
(iii) ensure continuity of personnel deputed for performance of Services for not less than 18
months from their deputation except for reasons such as termination of employment, death, major
illness, permanent disability or similar reasons pertaining to any personnel.
5.4 Customer Service Locations.
(a) |
|
At no cost to Genpact and to the extent necessary for Genpact to provide the Services,
Customer will provide Genpact with (i) reasonable access to the Customer Service Locations and
(ii) suitable office resources (including access to office equipment and services, office
space, parking, furniture, normal office equipment and support, computer resources, telephone
service, facsimile machines, photocopy machines and other reasonable facilities and supplies
relating to the Services, heating, air conditioning, electricity, water, security and other
maintenance services) in each Customer Service Location reasonably necessary for Genpact to
perform its obligations under this Agreement. |
|
(b) |
|
While at any Customer Service Locations, the Project Staff will comply with Customers
standard workplace security, administrative, safety and other policies and procedures
applicable to Customers own employees. Customer will provide Genpact with a copy of each
such policy and procedure and will notify Genpact of any subsequent modifications or
amendments thereto. |
ARTICLE 6
CHANGE CONTROL PROCEDURE
(a) |
|
Either Party may propose changes to the scope, terms or conditions of the Services
(a Change) in accordance with the procedures described hereunder in this
Section 6(a) (Change Control Procedures). Except as set forth in
Section 6(e), neither Party shall be entitled to or obligated by any such Change until
it has been presented and approved by both Parties in accordance with such Change Control
Procedures. Once approved, such a Change shall be deemed to supplement or modify, as
applicable, the terms and conditions of the Statement of Work to which it pertains. |
|
(b) |
|
To propose a Change, the Partys Account Representative shall deliver a written proposal (a
Change Order Proposal) to the other Partys Account Representative specifying
(i) the proposed Change, (ii) the objective or purpose of such Change, (iii) the requirements
and specifications of the deliverables, if any, to be delivered pursuant to such Change, and
(iv) the requested prioritization and schedule for such Change. |
|
(c) |
|
Within 10 business days following receipt of the Change Order Proposal, Customer and Genpact
shall, in good faith, meet to review and discuss the scope and nature of the Change Order
Proposal, the availability of Genpact personnel, expertise and resources to provide such
Change and the time period in which such Change will be implemented. Within 10 business days
of such meeting, Genpact shall prepare and deliver to Customer a written assessment of the
proposal (the Change Assessment) (i) describing any changes in products, services,
assignment of personnel and other resources that Genpact believes will be required,
(ii) specifying the increase or decrease in the Fees that would
|
|
|
be required due to such Change, (iii) specifying how the proposed Change would be
implemented, (iv) describing the effect, if any, such Change would have on this Agreement,
(v) estimating all resources required to implement such Change, (vi) describing the delivery
risks and associated risk mitigation plans and (vii) providing such other information as may
be relevant to the proposed Change. To the extent that a proposed Change is of such
magnitude or complexity that it is not feasible for Genpact to produce a detailed Change
Assessment within 10 business days, Genpact shall prepare and deliver to Customer a summary
Change Assessment outlining such details regarding the prospective Change as Genpact can
ascertain within 10 business days, and the Parties shall agree upon a schedule for the
production of a more detailed Change Assessment. |
|
(d) |
|
Customer shall review the Change Assessment and respond within 10 business days of receipt of
the Change Assessment, indicating whether Customer desires Genpact to implement the Change
pursuant to the Change Assessment. Upon the agreement of both Parties, the Parties will
execute a change order (a Change Order) based upon such Change Assessment. All
Change Orders must be approved in writing by both Customer and Genpact before work on the
proposed Change commences. |
|
(e) |
|
Notwithstanding the foregoing, Genpact shall have the right in its discretion to designate
and make Changes that do not have a material adverse impact on the Service Levels or do not
result in an increase in the Fees without resorting to the Change Control Procedures, provided
that Genpact shall provide prior notice to the Customer of any such Changes. |
ARTICLE 7
SERVICE LEVELS
7.1 General. Each Statement of Work shall set forth the service levels that shall be used to
measure Genpacts performance of the applicable Services (the Service Levels). Each
Statement of Work shall set forth the Deliverables and the Milestones or any criteria for
acceptance of service or other such measurement that shall be used to measure Genpacts progress of
the applicable Services.
7.2 Relief. Degradations of performance shall not constitute a failure by Genpact to comply
with the Service Levels to the extent that any such failure is attributable to any one or more of
the following causes:
(a) |
|
the acts or omissions of Customer or any Customer Agent; |
|
(b) |
|
infringements of third party proprietary rights by Customer or any Customer Agent; |
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(c) |
|
Service or resource reductions requested or approved by Customer; and |
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(d) |
|
a Force Majeure Event or other similar event that requires implementation of a disaster
recovery plan. |
7.3 Periodic Review; Annual Improvement. On an annual basis during the Term, the Parties
shall review, for each Statement of Work, (a) the then-current Service Levels, (b) generally
available information indicating industry-wide improvements of delivery of substantially similar
services, (c) improved performance capabilities, including those associated with advances in
technology and methods used to provide the Services, and (d) reduced performance capabilities,
including those associated with resource reductions requested or approved by Customer. As part of
such review process, the Parties may establish additional Service Levels to be added in accordance
with the applicable Statement of Work or, subject to the agreement of the Parties through the
Change Control Procedures, adjust the existing Service Levels.
7.4 Measurement and Monitoring Tools. Genpact shall implement its measurement and monitoring
tools and procedures to measure and monitor Genpacts performance against the Service Levels in any
given Statement of Work. Upon Customers reasonable request, Genpact shall provide Customer with
information and access to such measurement and monitoring tools and procedures for purposes of
verification.
ARTICLE 8
AUDIT
8.1 Service Audit. Subject to Section 8.3, Genpact shall provide to Customers
third-party auditors and Customers internal audit staff, as the case may be, access to any
facility at which the Services are being performed, appropriate members of the Project Staff and
the data and records maintained by Genpact with respect to the Services (a) for the purpose of
performing audits and inspections of Customer and its businesses (including any audits necessary to
enable Customer to meet its applicable Regulatory Requirements), (b) to verify the integrity of
Customer Data and (c) to confirm that the Services are being provided in accordance with this
Agreement, including, without limitation, the Information Security Addendum attached hereto as
Exhibit 7.
8.2 Financial Audits.
(a) |
|
Subject to Section 8.3, Genpact shall provide to Customers third-party auditors or
Customers internal audit staff, as the case may be, access to such records and supporting
documentation as may be reasonably requested by Customer in order for Customer to determine
that the Fees are accurate. |
|
(b) |
|
If, as a result of an audit pursuant to Section 8.2(a), Customer determines that
Genpact has overcharged Customer, Customer shall notify Genpact of the amount of such
overcharge and Genpact shall credit to Customer the amount of the overcharge in its next
monthly invoice. If the audit reveals an undercharge, Genpact shall invoice Customer the
amount of such undercharge in its next monthly invoice and Customer shall pay Genpact such
amount. |
8.3 General Principles Regarding Audits.
(a) |
|
Customer and its auditors shall use reasonable efforts to conduct any audits pursuant to this
Article, in a manner that shall result in a minimum of inconvenience and disruption to
Genpacts business operations. Customer shall provide Genpact with reasonable prior notice of
an audit. Audits may be conducted only during normal business hours and no more frequently
than annually with respect to any Statement of Work, unless material deficiencies are
discovered or if otherwise required by any Regulatory Requirement or is so mutually agreed
between the parties. Customer and its auditors shall not be entitled to audit (i) data or
information of other customers of Genpact, (ii) any Genpact proprietary data, including cost
information or (iii) any other Genpact Confidential Information that is not relevant for the
purposes of the audit. Genpact shall provide reasonable assistance to Customer and its
auditors in connection with an audit. All information learned or exchanged in connection with
the conduct of an audit, as well as the results of any audit, constitutes Confidential
Information. |
|
(b) |
|
Customer shall not use any competitors of Genpact to conduct audits. Upon the request of
Customer, Genpact shall promptly identify its competitors. |
|
(c) |
|
The auditors of Customer shall execute and deliver such confidentiality and non-disclosure
agreements and comply with such security and confidentiality requirements as Genpact may
reasonably request in connection with an audit. |
|
(d) |
|
Customer shall bear its cost in connection with any audits. |
ARTICLE 9
GOVERNANCE
9.1 Genpact Account Representative. Genpact shall designate a senior level individual who
shall be primarily dedicated to Customers account who (a) shall be the primary contact for
Customer in dealing with Genpact under this Agreement, (b) shall have overall responsibility for
managing and coordinating the delivery of the Services, (c) shall meet regularly with the Customer
Account Representative and (d) shall have the authority to make decisions with respect to actions
to be taken by Genpact in the ordinary course of day-to-day management of Genpacts provision of
the Services (the Genpact Account Representative).
9.2 Customer Account Representative. Customer shall designate a senior level individual who
shall (a) be the primary contact for Genpact in dealing with Customer under this Agreement, (b)
have overall responsibility for managing and coordinating the receipt of the Services, (c) meet
regularly with the Genpact Account Representative and (d) have the authority to make decisions with
respect to actions to be taken by Customer in the ordinary course of day- to-day management of
Customers receipt of the Services (the Customer Account Representative).
9.3 Establishment of Steering Committee. Genpact and Customer shall appoint a steering
committee made up of a number of key executives from each Party (including the Genpact Account
Representative and the Customer Account Representative), which shall meet from time to time and at
such time as the Parties deem appropriate to (a) review and analyze the
Parties overall performance under this Agreement, (b) review progress on the resolution of
issues, (c) provide a strategic outlook for Customers requirements and (d) attempt, subject to
Section 9.4, to resolve any disputes or disagreements under this Agreement (the
Steering Committee). Although the Customer Account Representative and the Genpact
Account Representative shall remain as members of the Steering Committee, either Party may change
its other representatives upon notice to the other Party. All actions or decisions of the Steering
Committee shall require the unanimous vote of its members.
9.4 Dispute Resolution. Any dispute arising under this Agreement shall be considered first in
person or by telephone by the Account Representatives within 10 days of receipt (the date of
receipt, the Dispute Date) of a notice addressed to the applicable Account Representative
from the other Account Representative referencing this Section and specifying the nature of the
dispute. If for any reason, including a failure to meet or communicate, the Account
Representatives have not resolved such dispute to the satisfaction of the Parties within 10 days
after the Dispute Date, then each of the Account Representatives shall immediately refer such
dispute to its designee to the Steering Committee. The Parties designees to the Steering
Committee shall each make a good faith attempt to consider such dispute in person or by telephone
within 10 days of a dispute being referred to it. Unless the Parties designees to the Steering
Committee otherwise agree, either Party may pursue its rights and remedies under the Agreement
after the earlier of (a) the occurrence of such meeting or telephone conversation of the Parties
designees to the Steering Committee and (b) the date 20 days after the Dispute Date.
9.5 Arbitration. If a dispute cannot be resolved as provided in Section 9.4, either
Party may submit the dispute to arbitration as described in this Section 9.5.
(a) |
|
If either Party opts for resolution of the dispute through arbitration, it will, at the end
of the 20 day period indicated in Section 9.4, indicate the same by written notice to the
other Party. The Parties may, upon mutual written agreement, submit the dispute for binding
arbitration to a single arbitrator. If the Parties fail to reach an agreement on the single
arbitrator then the dispute shall be referred to arbitration by a panel of three arbitrators,
each Party nominating one arbitrator and the arbitrators nominating the umpire. Such
arbitrators shall be competent in any technical, employment law or other issues involved in
the dispute. The arbitration shall be conducted in accordance with the Rules of the American
Arbitration Association in effect at the time of arbitration, except as they may be modified
herein or by mutual consent of the Parties. The location of the arbitration shall be New
York, USA. |
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(b) |
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The Parties agree to exclude the application of the United Nations Convention on Contracts
for the International Sale of Goods (1980). In addition, the Parties mutually acknowledge and
agree that this Agreement relates solely to the performance of services (not the sale of
goods) and, accordingly, shall not be governed by the Uniform Commercial Code of any state
having or claiming jurisdiction. The arbitral award shall be in writing, state the reasons
for the award, and be final and binding on the Parties. The award may include an award of
costs, including reasonable attorneys fees and disbursements. |
ARTICLE 10
FEES AND PAYMENT TERMS
10.1 Fees. In consideration for the performance of the Services, Customer shall pay to
Genpact the fees set forth in the applicable Statement of Work (the Fees) plus taxes and
other amounts described in this Agreement. The Fees applicable during any renewal of any Statement
of Work shall be adjusted subject to the agreement of the Parties.
10.2 Reimbursement of Expenses. Customer shall pay or reimburse Genpact for the reasonable,
documented out-of-pocket expenses (including travel and travel-related expenses) incurred by
Genpact in connection with Genpacts performance of its obligations under the Statement of Work, in
accordance with the terms and conditions identified in the said Statement of Work; provided,
however, that prior to incurring any such expenses, Genpact must obtain approval from Customer.
Genpact shall separately identify all such reimbursable expenses in the applicable monthly invoice.
10.3 Pass-Through Costs.
(a) |
|
Each Statement of Work shall set forth any costs relating to the Services that shall be
incurred by Genpact and shall be passed through to Customer at Genpacts actual, direct cost
(i.e., with no handling fees, overhead or other markup by Genpact) for payment by
Customer directly to the applicable vendor (Pass-Through Costs). |
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(b) |
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After Genpacts receipt of a third-party invoice for Pass-Through Costs, Genpact shall use
reasonable efforts to correct any errors therein and provide the invoice to Customer together
with a statement that Genpact has reviewed the invoice and determined that either such invoice
appears to be (i) correct and should be paid by Customer or (ii) incorrect and should be
questioned by Customer. Genpact shall submit all such invoices to Customer for payment within
a reasonable period of time prior to the applicable due date. |
10.4 Inflation and Currency Adjustments. The rates identified in a Statement of Work shall be
subject to adjustment for inflation and currency movements in the manner described in the relevant
Statement of Work.
10.5 Invoices; Method of Payment; Finance Charges.
(a) |
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Genpact shall render a single consolidated invoice for each Statement of Work in arrears for
each months charges under such Statement of Work. |
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(b) |
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Any amount due to Genpact under an invoice shall be due and payable within 30 days after
Customers receipt of Genpact invoice. |
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(c) |
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All amounts to be paid to Genpact under this Agreement shall be paid in U.S. dollars by such
method as is determined by the Parties. Any amount not paid when due shall bear interest from
the original due date until paid at a rate equal to the lesser of (i) 1.5% per month or (ii)
the maximum rate of interest allowed by law. |
10.6 Proration. Periodic charges under a Statement of Work shall be computed on a calendar
month basis and shall be prorated on a per diem basis for any partial month.
10.7 Taxes.
(a) |
|
Each Party shall be responsible for (i) any personal property taxes on property it owns or
leases (other than property subleased to the other Party), (ii) employment taxes of its own
employees and (iii) taxes based on its net income or gross receipts. |
(b) |
|
Customer shall be responsible for sales, use, excise, value-added, services, withholding,
consumption and other taxes and duties, and any interest thereon, that are assessed against
either Party, on the provision of the Services (including the reimbursement of expenses).
Genpact, on becoming aware, agrees to notify Customer of the possibility of such taxes. |
(c) |
|
The Parties shall reasonably cooperate with each other to more accurately determine each
Partys tax liability and to minimize such liability to the extent legally permissible.
Customer and Genpact shall provide and make available to the other any resale certificates,
withholding tax certificates, information regarding out-of-state sales or use of equipment,
materials or services, and other exemption certificates or information reasonably requested by
either Party. |
ARTICLE 11
PROPRIETARY RIGHTS
11.1 Customer IP.
(a) |
|
Customer grants to Genpact a global, royalty-free, fully paid-up, non-exclusive,
non-transferable license to access, use, and display the Customer Information and Customer
Systems solely to the extent necessary to provide the Services. Genpact may sublicense to
Genpact Agents the said right to access, use and display the Customer Information and Customer
Systems solely to provide those Services that such Genpact Agents are responsible for
providing so long as such Genpact Agents agree to abide by the terms of this Agreement. The
licenses in the two preceding sentences (i) shall be limited to during the Term and, solely to
the extent necessary to provide Termination Assistance Services, during any Termination
Assistance Period and (ii) with respect to any third party Software or Documentation, are
granted solely to the extent permissible under the applicable third party agreement. |
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(b) |
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Customer shall own and have all Intellectual Property rights in and to all Customer
Intellectual Property, including, without limitation, the Customer Information and Customer
Systems and any modifications or enhancements thereof. To the extent that Genpact has any
right, title or interest in and to such modifications or enhancements, Genpact irrevocably
assigns, transfers and conveys (and shall cause Genpact Agents and the employees of Genpact
and Genpact Agents, to assign, transfer and convey) to Customer without further consideration
all of its (and their) right, title and interest in and to such modifications or enhancements.
Genpact agrees to execute (and shall cause Genpact Agents and the employees of Genpact and
Genpact Agents to execute) any |
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documents or take any other actions
as may be necessary, or as Customer
may request, to perfect Customers
ownership in any such modifications
or enhancements, at Customers
expense. With respect to any third
party Software or Documentation
licensed or leased by Customer, the
provisions of this Section 11.1(b)
shall only apply as between Genpact
and Customer. |
11.2 Genpact IP.
(a) |
|
Genpact grants to Customer a global, royalty-free, fully paid-up, non-exclusive,
non-transferable license to access, use and display the Genpact Information and Genpact
Systems solely for Customers internal use and to the extent necessary for Customer to receive
the Services. The licenses granted in the preceding sentence (i) shall be limited to during
the Term and, solely to the extent necessary to provide Termination Assistance Services,
during any Termination Assistance Period and (ii) with respect to any third party Software or
Documentation, are granted solely to the extent permissible under the applicable third party
agreement. |
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(b) |
|
Genpact shall own and have all Intellectual Property rights in and to modifications or
enhancements of the Genpact Information and Genpact Systems. Genpact shall be free to use
Genpact Intellectual Property along with any modifications or enhancements thereto for any
purpose without restrictions from the Customer pursuant to this Agreement. To the extent that
Customer has any right, title or interest in and to such modifications or enhancements,
Customer irrevocably assigns, transfers and conveys (and shall cause Customer Agents and the
employees of Customer and Customer Agents to assign, transfer and convey) to Genpact without
further consideration all of its (and their) right, title and interest in and to such
modifications or enhancements. Customer agrees to execute (and shall cause Customer Agents,
and the employees of Customer and Customer Agents, to execute) any documents or take any other
actions as may be necessary, or as Genpact may request, to perfect Genpact ownership in any
such modifications or enhancements, at Genpact expense. With respect to any third party
Software or Documentation licensed or leased by Genpact, the provisions of this Section
11.2(b) shall only apply as between Customer and Genpact. |
11.3 Developed Work Product. Customer shall own and have all right, title and interest
(including ownership of copyright) in and to any Developed Work Product or enhancement of
deliverables created or developed by Genpact pursuant to performance of Services to the Customer
under the relevant Statement of Work. Genpact irrevocably assigns, transfers and conveys (and
shall cause Genpact Agents, and the employees of Genpact and Genpact Agents, to assign, transfer
and convey) to Customer without further consideration all of its (and their) right, title and
interest (including ownership of copyright) in and to all Developed Work Product. Genpact
acknowledges (and shall cause Genpact Agents, and the employees of Genpact and Genpact Agents, to
acknowledge) that Customer shall have the right to obtain and hold in its own name any copyrights
in and to the Developed Work Product. Genpact agrees to execute (and shall cause Genpact Agents,
and the employees of Genpact and Genpact Agents to execute) any documents or take any other actions
as may be necessary, or as the Customer may request, to perfect the ownership of Customer in the
Developed Work Product, at the Customers expense. Notwithstanding anything to the contrary
contained hereinabove, the right, title or
interest in and/or with respect to any Intellectual Property belonging to or owned by Genpact,
(whether or not embedded in the Developed Work Product or deliverable created or developed during
performance of the Services) will continue to belong to and be owned by Genpact and to the extent
required by the Customer to use such Developed Work Product or deliverable, Genpact will provide a
royalty-free and perpetual license to such Genpact Intellectual Property, limited for the purpose
of enabling the Customer to receive and use the Services during the term of the Statement of Work,
except however that any Customer confidential or proprietary information contained therein shall
remain the exclusive property of Customer.
11.4 Residual Knowledge. Each Party is free to use any generalized ideas, concepts, know-how,
or techniques that are developed or provided by the other or jointly by both Parties during the
Term, so long as it does not use the Confidential Information of the other Party. Subject to the
restrictions set forth herein, Genpact and Customer are free to enter into similar agreements with
third parties, and to develop and provide to such third parties materials or services that are
similar to those provided under this Agreement.
ARTICLE 12
CONFIDENTIALITY
12.1 Confidential Information.
(a) |
|
Receiving Party shall treat Confidential Information with at least the same degree of care as
Receiving Party uses for its own confidential information, and in any event not less than
reasonable care, and shall not use, disclose, commercially exploit, duplicate, copy, transmit
or otherwise disseminate or permit to be used, disclosed, commercially exploited, duplicated,
copied, transmitted or otherwise disseminated such Confidential Information at any time prior
to or after the termination or expiration of this Agreement, except as expressly permitted
under this Agreement. Receiving Party shall use Confidential Information for the purposes
authorized by this Agreement and for no other purpose. Receiving Party shall not remove any
copyright notice, trademark notice or proprietary legend set forth on, or contained within,
any of the Confidential Information. In no event shall Receiving Party (i) acquire any right
in or assert any lien against the Confidential Information of the Disclosing Party or (ii)
refuse for any reason to promptly provide the Confidential Information of the Disclosing Party
to the Disclosing Party upon its request (excluding copies of such Confidential Information as
may be necessary to be retained by Law or Regulatory Requirements). |
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(b) |
|
In the event of any unauthorized possession, use, knowledge or disclosure of any Confidential
Information, the Receiving Party shall: |
(i) promptly notify the Disclosing Party;
(ii) promptly provide the Disclosing Party details thereof, and use reasonable efforts to
assist the Disclosing Party in investigating or preventing the recurrence thereof;
(iii) use reasonable efforts to cooperate with the Disclosing Party in any litigation and
investigation against third parties deemed necessary by the Disclosing Party to protect its
proprietary rights in such Confidential Information; and
(iv) promptly use reasonable efforts to prevent a recurrence thereof.
12.2 Disclosure to Employees and other Parties. Receiving Party shall disclose Confidential
Information to employees, independent contractors, subcontractors, attorneys, accountants and
investment advisors only to the extent such persons have a need to know such Confidential
Information for the purposes described in this Agreement, and provided (a) each such person shall
be obligated to comply with the terms and conditions of this Agreement and each such person shall
either be legally bound to comply with the terms and conditions of this Agreement or so obligated
in writing and such obligations continue even in the event such persons leave the employ of, or no
longer provide services to, Receiving Party, (b) Receiving Party shall take all reasonable measures
to ensure that Confidential Information of the Disclosing Party is not disclosed or duplicated in
contravention of the provisions of this Agreement by such officers, agents, subcontractors and
employees and (c) the Receiving Party shall assume full responsibility for the acts or omissions of
the third Party receiving the Confidential Information.
12.3 Exceptions.
(a) |
|
The obligations set forth in this Article shall not apply to information which (i) is or
becomes publicly available through no improper action of the Receiving Party, (ii) is in the
Receiving Partys possession independent of its relationship with the Disclosing Party without
an obligation of confidentiality, (iii) is independently developed by the Receiving Party
without use of any Confidential Information or (iv) is obtained rightfully from a third party
without an obligation of confidentiality. |
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(b) |
|
This Article shall not restrict any disclosure by the Receiving Party (i) pursuant to Law,
Regulatory Requirements or the order of any court or Governmental Authority or (ii) if the
Receiving Party, in its judgment, determines that any such disclosure is necessary in order to
comply with or avoid violation of any request by a regulatory authority, provided that
Receiving Party gives prompt notice to the Disclosing Party of such order such that Disclosing
Party may (1) interpose an objection to such disclosure, (2) take action to assure
confidential handling of the Confidential Information or (3) take such other action as it
deems appropriate to protect the Confidential Information. |
12.4 Return of Confidential Information. Upon termination or expiration of this Agreement or
a Statement of Work, or upon Disclosing Partys earlier request, Receiving Party shall promptly
deliver to Disclosing Party all (or for a Statement of Work, all applicable) Confidential
Information and shall purge any such Confidential Information from all computer and other data
storage systems, and certify to the Disclosing Party in writing that it has done so; provided,
however, that Receiving Party shall not be required to return or purge any Confidential Information
that it is required to retain pursuant to Law or Regulatory Requirement. Additionally, either
Partys legal department may retain one copy of the Confidential Information, in its confidential
files for archival purposes only, for a period of three (3) years after termination or expiration
of this Agreement, subject in all respects to the terms and conditions of this Agreement.
12.5 Injunctive Relief. Each of the Parties (a) acknowledges that any use or disclosure of
Confidential Information in violation of this Agreement may cause irreparable
injury to the Disclosing Party for which other remedies at law would be inadequate and (b)
agrees that a Disclosing Party shall have the right to seek injunctive or other equitable relief as
may be necessary or appropriate to prevent any use or disclosure of the Confidential Information in
violation of this Agreement.
ARTICLE 13
CUSTOMER INFORMATION
Genpact acknowledges that as between Genpact and Customer, all Customer Information shall be
considered proprietary information of Customer and all right, title and interest in the Customer
Information shall be owned by Customer. Genpact shall use Customer Information solely in
connection with performing its obligations under this Agreement.
ARTICLE 14
DATA SECURITY
Genpact shall implement and maintain the security safeguards and standards as set forth in
Exhibit 5 of this Agreement and the Information Security Addendum attached hereto as
Exhibit 7 and to the extent further set forth in any relevant Statement of Work. Genpact
shall forthwith notify Customer of any breach of security relating to Customer Data.
ARTICLE 15
REPRESENTATIONS AND WARRANTIES
15.1 Genpact Representations and Warranties. Genpact hereby represents and warrants to
Customer that:
(a) |
|
it is an entity validly existing and in good standing under laws of the State of Delaware; |
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(b) |
|
it has all requisite corporate power and authority to execute, deliver and perform its
obligations under this Agreement; |
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(c) |
|
it is duly licensed, authorized or qualified to do business and is in good standing in every
jurisdiction in which a license, authorization or qualification is required for the ownership
or leasing of its assets or the transaction of business of the character transacted by it
except where the failure to be so licensed, authorized or qualified would not have a material
adverse effect on Genpacts ability to fulfill its obligations under this Agreement; and |
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(d) |
|
all Services shall be performed in a good, timely professional and workman-like manner in
accordance with terms and conditions of this Agreement as applicable to the Services. |
15.2 Customer Representations and Warranties. Customer hereby represents and warrants to
Genpact that:
(a) |
|
it is an entity validly existing and in good standing under laws of the State of Delaware; |
(b) |
|
it has all requisite corporate power and authority to execute, deliver and perform its
obligations under this Agreement; and |
(c) |
|
it is duly licensed, authorized or qualified to do business and is in good standing in every
jurisdiction in which a license, authorization or qualification is required for the ownership
or leasing of its assets or the transaction of business of the character transacted by it
except where the failure to be so licensed, authorized or qualified would not have a material
adverse effect on Customers ability to fulfill its obligations under this Agreement. |
15.3 No Other Warranties. EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEITHER PARTY MAKES ANY
REPRESENTATION OR WARRANTY EXPRESS OR IMPLIED, AS TO THE SERVICES OR ANY SOFTWARE, EQUIPMENT OR
SYSTEMS, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, OR ARISING FROM COURSE OF PERFORMANCE OR COURSE OF DEALING, OR THAT THE
SERVICES SHALL BE PROVIDED ERROR-FREE OR UNINTERRUPTED. GENPACT MAKES NO REPRESENTATION OR
WARRANTY WITH RESPECT TO, AND SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY OF THE CONTENT OF ANY DATA
PROVIDED BY CUSTOMER OR CUSTOMERS REPRESENTATIVES.
ARTICLE 16
COVENANTS
16.1 Genpact Covenants. Genpact covenants that:
(a) |
|
Genpact shall be responsible to comply with all laws and regulations applicable to (i) its
business, (ii) its performance of the Services, and (iii) the employment of Project Staff
(collectively, the Genpact Laws) such that their obligation to perform Services to the
Customer is not adversely affected. Customer shall notify Genpact of any Customer Laws and
any changes thereto that would be reasonably likely to have any material adverse impact on
Genpacts ability to perform the Services.; and |
(b) |
|
Genpact shall not reverse-engineer, decompile, disassemble, or otherwise use any part of the
Customer Systems to which it is given access in connection with this Agreement, nor shall
Genpact access or generate corresponding higher level code, access the logic intrinsic
thereto, or aid, abide or permit another to do so. |
(c) |
|
(i) Genpact shall, at its own cost and expense, annually provide Customer a SAS 70 Type II
audit report in accordance with the American Institute of Certified Public Accountants
(AICPA) Statement on Auditing Standards Number 70 (SAS 70) for Genpact General
Environment Controls (e.g., IT, Physical Security, Hiring, Training) that support customer
service delivery in relation to its facilities from which the Services are provided, over a
review period of six (6) months, no later than December 31 of each calendar year during the
Term. All such audits shall be conducted by an independent audit firm. |
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With respect to facilities as detailed in the Statement of Work for performance of the
Services by Genpact, the reports will be in accordance with as stated below: |
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|
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The SAS 70 Type II audit reports for the Philippines sites for the calendar
year 2009 shall be made available on or before October 31, 2009. |
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A SAS 70 Type I audit report for the Guatemala site shall be made available
on or before September 30, 2009. Genpact commits to providing a SAS 70 Type II
audit report for Guatemala by September 2010. |
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(ii) Process SAS 70 Audits apart from the above mentioned, if required by Customer, will be
at Customers cost and expense. |
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(iii) Genpact shall issue their first audit reports (for the audits described in this
Section 16.1(c)(i)) in calendar year 2009. Genpact shall promptly deliver all such audit
reports to Customer as they are made available to Genpact. These audit reports delivered to
Customer shall be complete and not merely summaries. Further, in case of deficiencies or
problems being identified in the reports, Genpact shall prepare and implement a corrective
action plan to correct such deficiencies or resolve any problems so identified. |
16.2 Customer Covenants. Customer covenants that:
(a) |
|
Customer shall be responsible to comply with the Customer Laws which means all laws and
regulations applicable to (i) Customers receipt and use of the Services (other than Genpact
Laws) and (ii) the Customers business; and |
(b) |
|
Customer shall not reverse-engineer, decompile, disassemble, or otherwise use any part of the
Genpact Systems to which it is given access in connection with this Agreement, nor shall
Customer access or generate corresponding higher level code, access the logic intrinsic
thereto, or aid, abide or permit another to do so. |
ARTICLE 17
TERMINATION
17.1 Termination for Cause.
(a) |
|
Either Party shall have the right to terminate this Agreement in the event the other Party is
in material breach of any representation, warranty, covenant or obligation under this
Agreement or a Statement of Work and such defaulting-Party does not cure such breach within
thirty (30) days of receipt of a notice of the breach. |
(b) |
|
Either Party shall have the immediate right to terminate this Agreement upon written notice
in the event that the other Party violates any Laws resulting in either Partys inability to
continue performance of its obligations under this Agreement. |
17.2 Termination for Insolvency. If a Party becomes Insolvent and such Insolvent Party does
not cease to be Insolvent within 30 days of receipt of notice from the other Party
pursuant to this Section, then the other Party may, by giving notice to such insolvent Party,
terminate this Agreement and all of the Statements of Work as of the date specified in such notice
of termination.
17.3 Termination Assistance Services. Commencing at the later of (i) six months prior to the
scheduled expiration date of a Statement of Work and (ii) the delivery of any notice of termination
or non-renewal of such Statement of Work (or such other date as agreed by the Parties), and
continuing until the effective date of such expiration or termination (the Termination Assistance
Period), Genpact shall provide to Customer, such reasonable cooperation, assistance and services
as specified in the Statement of Work (the Termination Assistance Services). Genpact shall be
relieved from a failure to meet the Service Levels during the Termination Assistance Period only to
the extent that such failure is the result of the transition of applicable Services from Genpact.
Customer, its employees and its agents shall cooperate in good faith with Genpact in connection
with Genpacts obligations under this Section 17.3. Termination Assistance Services shall be
provided by Genpact on a time and materials basis and at the fees set forth in the applicable
Statement of Work (the Termination Assistance Fees). The Customer agrees that where the Customer
fails to pay the undisputed service charges when due or where it has breached any regulatory
requirements resulting in Genpacts inability to perform the Services, Genpact shall provide the
termination assistance services only after curing of the breach by the Customer.
Genpact agrees to maintain continuity of service of the personnel and equipment dedicated for
performance of the Services during the Termination Assistance Period in accordance with the
termination assistance plan except for any termination of employment due to illness, death or
causes beyond the control of Genpact.
ARTICLE 18
INDEMNIFICATION
18.1 By Genpact. Genpact shall indemnify, defend and hold harmless Customer and its officers,
directors and employees from and against any Losses arising out of, or relating to, any Claim
against Customer by a third party:
(a) |
|
that any Developed Work Product created by Genpact, Genpact Information, the Genpact Systems
or other resources or items (or the access or other rights thereto) provided by Genpact to
Customer pursuant to this Agreement infringes the Intellectual Property rights of that third
party (except to the extent such infringement is caused by (i) a modification or enhancement,
or misuse, by Customer, (ii) failure by Customer to use new or corrected versions of such
Developed Work Product, Genpact Information, the Genpact Systems or other resources or items,
provided that Customer is notified that use of such new or correct version is necessary to
avoid infringement, (iii) the combination, operation or use by Customer with products or
information not furnished or authorized by Genpact or (iv) information, directions,
specifications or materials provided by Customer); |
(b) |
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for any intentional misconduct or fraud of Genpact or Genpact Agents in connection with this
Agreement; |
(c) |
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regarding the unauthorized or fraudulent application for, access to or use of Customers
customer data by any person, to the extent such unauthorized act is caused by the gross
negligence or intentional misconduct of Genpact or Genpact Agents; |
(d) |
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related to any acts of Genpact which do not comply with Laws; or |
(e) |
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relating to any amounts, including taxes, interest and penalties assessed against Customer
that are the obligations of Genpact pursuant to Section 10.7. |
18.2 By Customer. Customer shall indemnify, defend and hold harmless Genpact and its
officers, directors and employees from and against any Losses arising out of, or relating to, any
Claim against Genpact by a third party:
(a) |
|
that any Developed Work Product created by Customer, Customer Information, the Customer
Systems or other resources or items (or the access or other rights thereto) provided by
Customer to Genpact pursuant to this Agreement infringes the Intellectual Property rights of
that third party (except to the extent such infringement is caused by (i) a modification or
enhancement, or misuse, by Genpact, (ii) failure by Genpact to use new or corrected versions
of such Customer Information, Customer Systems or other resources or items provided by
Genpact, provided that Genpact is notified that use of such new or correct version is
necessary to avoid infringement, (iii) the combination, operation or use by Genpact with
products or information not furnished or authorized by Customer or (iv) information,
directions, specifications or materials provided by Genpact; |
(b) |
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for (i) bodily injury, illness or death or (ii) damages to any tangible personal or real
property, in each case, resulting from the negligent or willful acts or omissions of Customer
or Customer Agents in connection with this Agreement; |
(c) |
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relating to any amounts, including taxes, interest and penalties assessed against Genpact
that are the obligations of Customer pursuant to Section 10.7; |
(d) |
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Non-compliance with Law related to the receipt and use of the Services by any act of
Customer; or |
(e) |
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for any intentional misconduct or fraud of Customer or Customer Agents in connection with
this Agreement. |
18.3 Obligation to Replace. If any resource or item (or the access or rights thereto)
provided by a Party pursuant to this Agreement is, or in such Partys reasonable judgment is likely
to become, the subject of an infringement Claim, the providing Party, at its expense (and in
addition to any indemnification obligation) shall use reasonable efforts to procure for the other
Party the right to use and continue using such resource or item or replace it with a non-infringing
equivalent or modify it to make its use non-infringing; provided, however, that any such
replacement or modification does not result in a degradation of the performance or quality of the
resource or item. If such procurement or replacement is not available on commercially reasonable
terms in the providing Partys reasonable judgment, the providing Party shall so notify the other
Party, whereupon the other Party shall cease to use such resource or item and return it to the
providing Party and the Parties shall equitably adjust the applicable Fees
accordingly. In such event, the Parties shall seek to establish acceptable alternative
arrangements and to make any appropriate adjustments to their respective obligations under this
Agreement though the execution of a Change Order.
18.4 Indemnification Procedures. If any Claim is commenced against a Party entitled to
indemnification under Section 18.1 or Section 18.2 (an Indemnified Party), notice
thereof shall be given to the entity that is obligated to provide indemnification (the
Indemnifying Party) as promptly as practicable but in no event less than 20 days prior to the
date on which the response to such Claim is due (or immediately, if less than 20 days). After such
notice, if the Indemnifying Party acknowledges that this Agreement applies with respect to such
Claim, then the Indemnifying Party shall be entitled, if it so elects, in a notice delivered to the
Indemnified Party not less than 10 days prior to the date on which a response to such Claim is due
(or immediately, if less than 10 days), to immediately take control of the defense and
investigation of such Claim and to employ and engage attorneys acceptable to the Indemnified Party
to handle and defend the same, at the Indemnifying Partys expense. The Indemnified Party shall
cooperate in all reasonable respects with the Indemnifying Party and its attorneys in the
investigation, trial and defense of such Claim and any appeal arising therefrom; provided, however,
that the Indemnified Party may, at its own expense, participate (through its attorneys or
otherwise) in such investigation, trial and defense of such Claim and any appeal arising therefrom
but shall have no power to settle such Claim without the prior consent of the Indemnifying Party.
No settlement of a Claim that involves a remedy other than the payment of money by the Indemnifying
Party shall be entered into without the consent of the Indemnified Party. After notice by the
Indemnifying Party to the Indemnified Party of its election to assume full control of the defense
of any such Claim, the Indemnifying Party shall not be liable to the Indemnified Party for any
legal expenses incurred thereafter by such Indemnified Party in connection with the defense of that
Claim. If the Indemnifying Party does not assume full control over the defense of a Claim subject
to such defense as provided in this Section, the Indemnifying Party may participate in such
defense, at its expense, and the Indemnified Party shall have the right to defend the Claim in such
manner as it may deem appropriate, at the expense of the Indemnifying Party.
18.5 Indemnification Notice. Any Claim by either Party for indemnification under this
Agreement must be made prior to the earlier of three years after such Party becomes aware of the
event for which indemnification is claimed or three years after the termination or expiration of
this Agreement.
18.6 Mitigation Efforts. Both Genpact and Customer agree to use reasonable efforts to
mitigate their own, as well as each others Losses suffered in connection with this Agreement
(including where any Losses can be mitigated by lawfully pursuing recovery from third parties) and
each of Genpact and Customer shall conduct or permit reasonable diligent efforts to so recover.
ARTICLE 19
LIMITATION OF LIABILITY
19.1 Direct Damages.
(a) |
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The aggregate liability of each Party to the other Party for any Losses in any rolling twelve
month period, whether based upon Claim in contract, tort (including negligence),
misrepresentation, equity or otherwise shall not exceed in aggregate an amount equal to the
[***] under the [***] during the [***] immediately
[***] the most [***] to [***] (or if [***] occurs
in the [***] of the [***] of [***], the amount equal to
[***] the [***], provided that in the case of any [***] whose
[***] is [***], the amount equal to [***]), less any
[***] to the [***] under [***] in the said [***]. |
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The limitation of liability set forth in Section 19.1 shall not apply to
(i) [***] of [***] under [***] to [***], (ii) the
obligations of [***] in [***], (iii) the obligations of [***]
in [***], (iv) the obligations of [***] in [***], or (v) the
[***] of [***] to [***] or [***] under any
[***]. |
19.2 Consequential Damages. Neither Party shall be liable for, nor shall the measure of
damages include, any indirect, incidental, special, punitive or consequential damages or amounts
for loss of income, profits or savings arising out of, or relating to, its performance or failure
to perform under this Agreement.
19.3 Contractual Limitation of Action. Neither Party may assert against the other Party any
Claim in connection with this Agreement unless the asserting Party has given the other Party notice
of the claim within [***] after the asserting Party first knew, or reasonably should have
known, of the underlying facts giving rise to such claim.
19.4 Recourse. Each Party shall look only to the corporate or firm assets of the other Party
in connection with any Losses hereunder and in no event shall a Party have any claim against any
shareholder, partner or holder of an ownership interest in the other Party in connection with this
Agreement.
ARTICLE 20
MISCELLANEOUS
20.1 Notices. All notices, consents, requests, demands and other communications hereunder
shall be in writing and shall be deemed to have been duly given or delivered if (a) delivered
personally, (b) five days after mailed postage prepaid by certified mail, return receipt requested,
with proper postage prepaid, (c) delivered by facsimile if a confirmation copy is immediately
mailed by the sender postage prepaid by certified mail, return receipt requested as provided in
(b) above or (d) delivered by recognized courier contracting for same day or next day delivery:
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Confidential material redacted and filed separately with the Commission |
To Genpact:
Genpact International, Inc.
1251 Avenue of Americas 41st Floor
New York, NY 10020
Attn.: General Counsel
Fax: 646-823-0469
To Customer:
Green Dot Corporation
605 East Huntington Dr., Suite 205
Monrovia, California 91016
Attn: Steven Streit, CEO
Fax: 626-739-3704
With a copy to:
Green Dot Corporation
605 East Huntington Dr., Suite 205
Monrovia, California 91016
Attn: General Counsel
Fax: 626-739-2002
or at such other address as the Parties hereto shall have last designated by notice to the other
Parties. Any item delivered personally or by recognized courier contracting for same day or next
day delivery shall be deemed delivered on the date of delivery. Facsimile deliveries shall be
deemed delivered on the date of transmission by the sender provided sender has evidence of
successful transmission and receipt. Any item mailed shall be deemed to have been delivered on the
date evidenced on the return receipt.
20.2 Assignment, Binding Effect. Neither this Agreement, nor the rights or obligations of
either Party under this Agreement, may be transferred or assigned by either Party without the prior
consent of the other Party; provided, however, that in the event of a change of control of the
Party, no such consent shall be necessary. Any attempt to assign this Agreement other than as set
forth in this Section. This Agreement shall be binding on the Parties and their respective
successors and permitted assigns.
20.3 Subcontracting. Genpact shall obtain the prior written approval of Customer prior to
engaging any subcontractors (including any affiliates of Genpact) to perform Services for the
Company. Notwithstanding the foregoing, Genpact shall be permitted to subcontract the performance
of the Services under this Agreement to any of its Affiliates named in Exhibit 8 of this Agreement
and the list will be deemed to be amended with respect to any subcontractor named in the relevant
Statement of Work. Genpact shall however continue to be solely liable to the Customer for any
breaches due to a default of any such subcontractor.
20.4 Force Majeure.
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Neither Genpact nor Customer shall be liable to the other for any delay or non-performance of
its obligations under this Agreement arising from any cause beyond its reasonable control
including any act of God, governmental act, act of any regulatory authority, supervening
illegality, war, malicious damage, fire, flood, explosion, power blackout, breakdown of plant
or machinery, loss of utility, civil commotion, industrial dispute, acts or omissions of
telecommunications or data communications operators or carriers or of any other third parties
or, in relation to Genpact (to the extent not directly attributable to Genpact negligence),
any technical or other problems affecting any operation of the Services (a Force Majeure
Event). The affected Party shall promptly notify the other Party orally or in writing,
as the circumstances warrant, of the cause and the Force Majeure Event and its likely
duration. If performance is not resumed within thirty days after the Force Majeure Event,
either Party may terminate all affected Statements of Work upon notice. |
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In the event of a Force Majeure Event, Genpact and Customer shall use reasonable efforts
(including emergency fixes and workarounds) to perform its obligations under this Agreement
during the period of suspension. |
20.5 Counterparts. This Agreement may be executed in any number of counterparts, each of
which will be deemed an original, but all of which taken together shall constitute one single
agreement between the Parties.
20.6 Relationship of Parties. Nothing in this Agreement shall constitute or be deemed to
constitute a relationship of employer and employee, agency, joint venture or partnership between
the Parties hereto or constitute or be deemed to constitute one Party as agent of the other, for
any purpose whatsoever, and except as expressly provided herein, neither Party shall have the
authority or power to bind the other, or to contract in the name of or create a liability against
the other, in any way or for any purpose.
20.7 Consents, Approvals and Requests. Except as specifically set forth in this Agreement,
all consents and approvals to be given by either Party under this Agreement shall not be
unreasonably withheld or delayed and each Party shall make only reasonable requests under this
Agreement.
20.8 Good Faith and Fair Dealing. The performance of all obligations and the exercise of all
rights by each Party, except where explicitly stated otherwise (e.g., use of sole
discretion), shall be governed by the fundamental principle of good faith and fair dealing and by
a commercially reasonable standard, including (for clarity) (a) the use of commercially reasonable
efforts in performing obligations, (b) not unreasonably withholding or delaying any consent or
approval to be given by a Party and (c) making only reasonable requests and providing reasonable
notice under this Agreement.
20.9 Severability. If a court of competent jurisdiction hereof declares any provision
invalid, such provision shall be ineffective only to the extent of such invalidity, so that the
remainder of that provision and all remaining provisions of this Agreement shall continue in
full force and effect.
20.10 Waiver. A waiver by either of the Parties hereto of any breach by the other Party of
any of the terms, provisions or conditions of this Agreement or the acquiescence of either Party
hereto in any act (whether commission or omission) which but for such acquiescence would be a
breach as aforesaid, shall not constitute a general waiver of such term, provision or condition of
any subsequent act contrary thereto.
20.11 Remedies Cumulative. No right or remedy herein conferred upon or reserved to either
Party is intended to be exclusive of any other right or remedy, and each and every right and remedy
shall be cumulative and in addition to any other right or remedy under this Agreement, or under
applicable Law, whether now or hereafter existing.
20.12 Entire Agreement; Amendments. This Agreement and the Exhibits hereto are incorporated
herein by reference, represent the entire understanding between the Parties hereto with respect to
the subject matter hereof and supersede all other written or oral agreements heretofore made by or
on behalf of Genpact or Customer with respect to the subject matter hereof. No amendment to or
waiver or discharge of any provision of this Agreement shall be valid unless in writing signed by
the authorized representative of the Party.
20.13 Survival. The provisions of Section 9.4 (Dispute Resolution),
Article 10 (Fees), Article 11 (Proprietary Rights), Article 12
(Confidentiality), Section 17.3 (Termination Assistance), Article 18
(Indemnification) Article 19 (Limitation of Liability), Section 20.13 (Survival)
and Section 20.19 (Non-solicitation) shall survive any termination or expiration of this
Agreement.
20.14 Third Party Beneficiaries. Except as specified in this Agreement, the Parties do not
intend to create any obligations of or any rights, causes of action or benefits in favor of any
person or entity other than Customer or Genpact.
20.15 Governing Law. The laws of the State of New York govern the interpretation and
enforcement of this Agreement without giving effect to its conflicts of law rules.
20.16 Covenant of Further Assurances. Customer and Genpact covenant and agree that,
subsequent to the execution and delivery of this Agreement and, without any additional
consideration, each of Customer and Genpact shall execute and deliver any further legal instruments
and perform any acts that are or may become necessary to effectuate the purposes of this Agreement.
20.17 Negotiated Terms. The Parties agree that the terms and conditions of this Agreement are
the result of negotiations between the Parties and that this Agreement shall not be construed in
favor of or against any Party by reason of the extent to which any Party or its professional
advisors participated in the preparation of this Agreement.
20.18 Export. Customer and Genpact shall not knowingly export or re-export any personal
computer system, part, technical data or sub-elements under this Agreement, directly or indirectly,
to any destinations prohibited by the government of the United States of America.
The term technical data in this context, means such data as is defined as technical data by
applicable export regulations in effect in the United States of America.
20.19 Non-solicitation. Neither Party shall solicit, offer work to, employ or contract with
the other Partys personnel during the Term and for a period of 12 months following the Term. This
Section 20.19 shall not restrict the right of either Party to (a) solicit the employment of
personnel of the other Party after such personnel have separated or have been separated from the
service of such Party for a period of six months or more, provided that the hiring Party did not
solicit such separation or (b) solicit or recruit generally in the media.
20.20 Nondisclosure of Terms. Each Party agrees for itself, its agents, and representatives
that the terms of this Agreement are confidential, and neither Party shall disclose any of the
terms hereof to any third Party (except for disclosure reasonably made to legal representatives and
accountants) without the prior consent of the other Party or as may be required by either Party to
comply with applicable Laws.
20.21 Publicity. Neither Party shall utilize the name, trademark or proprietary indicia of
the other Party or any Affiliate thereof in any advertising, press releases, publicity,
presentation, marketing or other materials, letters or communications, in written, oral or
electronic form, without the prior consent of such other Party.
IN WITNESS WHEREOF, the Parties hereto have caused duly authorized representatives of their
respective companies to execute this Agreement on the date or dates set forth below.
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GENPACT INTERNATIONAL, INC.
acting through its Hungarian Branch |
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GREEN DOT CORPORATION |
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By:
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/s/ Michael Corning
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By:
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/s/ Steve Streit
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(Signature)
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(Signature) |
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Name: Michael Corning
Title: SVP, Business Development
Date: 5/29/09
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Name: Steve Streit
Title: CEO
Date: 5/28/09 |
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Exhibit 1
Definitions
Account Representatives shall mean the Customer Account Representative and Genpact
Account Representative.
Affiliate shall mean any Person which, directly or indirectly, Controls, is
Controlled by, or is under common Control with another entity. The foregoing definition includes
any entity that conforms to the definition as of the Effective Date hereof, as well as any entity
that conforms to the definition anytime after the Effective Date hereof, provided that any entity
shall only be deemed to be an Affiliate hereunder for such period of time that it conforms to the
definition during the Term.
Agreement shall mean this Services Agreement by and between Customer and Genpact and
all exhibits and attachments thereto.
Change Assessment shall have the meaning set forth in Section 6(b).
Change Control Procedures shall have the meaning set forth in Section 6(a).
Change Order Proposal shall have the meaning set forth in Section 6(b).
Change Order shall have the meaning set forth in Section 6(d).
Change shall have the meaning set forth in Section 6(a).
Claim shall mean any civil, criminal, administrative, arbitral or investigative
action, suit or proceeding.
Confidential Information shall mean Genpact Confidential Information and/or Customer
Confidential Information, as the case may be.
Control shall mean the possession, directly or indirectly, of the power to direct or
cause the direction of the management and policies of an entity, whether through record or
beneficial ownership of voting securities, by contract, or otherwise.
Customer Account Representative shall have the meaning set forth in
Section 9.2.
Customer Agents shall mean the agents, subcontractors and representatives of
Customer, other than Genpact and Genpact Agents.
Customer Confidential Information shall mean (a) any information of Customer not
generally known to the public (i) which Customer marks as, or claims to Genpact to be, trade secret
information, (ii) which is recognizable by its nature to be a trade secret or proprietary or
(iii) which Genpact knows to be its trade secret or proprietary information, including Customer
Systems, Customer Data, customer lists, customer personal information, any other trade secrets or
proprietary information concerning Customer, its sales, personnel or accounting procedures,
accounts, operations, devices, techniques, methods, business plans, Software (regardless of its
state of completion or form of recordation), data processing programs, data bases, models,
product proposals, internally devised technology, system or network architecture or topology,
secret processes, products, capacities, systems, security practices, research, development,
machines, inventions, and research projects, and other means used by Customer in the provision of
services to customers and in the conduct of business, whether developed, acquired or compiled by
Customer and (b) Customers product proposals, financial information, data, source or object code,
documentation, manuals, studies, customer and product development plans and any other materials or
information based thereon and information regarding Customer, Customers businesses plans,
policies, procedures, and products.
Customer Data shall mean all data and information submitted to Genpact by or on
behalf of Customer or other data and information of Customer to which Genpact has access in
connection with the provision of the Services, including, but not limited to, any data received
from and relating to any customer of Customer.
Customer Information shall mean the Customer Data and other information provided to
Genpact by Customer pursuant to this Agreement.
Customer Obligations shall have the meaning set forth in Section 4.7.
Customer Service Location(s) shall mean any Customer service location set forth in
the relevant Statement of Work or any other service location owned or leased by Customer.
Customer Systems shall mean the computer systems and networks, Software and
Documentation owned, licensed or leased by Customer (other than pursuant to Section 11.2)
which Genpact is required to access or use in connection with providing the Services.
Customer Transition Obligations shall have the meaning set forth in
Section 3.1(b).
Customer shall mean Green Dot Corporation.
Deliverables shall mean the final output to be delivered by Genpact to the Customer
under any Statement of Work.
Developed Work Product shall mean any work product or other item developed in the
course of performance of the Services under this Agreement and is an original, non-derivative work.
Disclosing Party shall mean the Party furnishing its Confidential Information to the
other Party.
Dispute Date shall have the meaning set forth in Section 9.4.
Documentation shall mean literary works, including manuals, training materials and
documentation.
Effective Date shall have the meaning set forth in the Title clause of this
Agreement.
Equipment shall mean the hardware, machines, and other equipment owned or leased by Genpact and used by Genpact to perform the Services.
Fees shall have the meaning set forth in Section 10.1.
Force Majeure Event shall have the meaning set forth in Section 20.4.
Genpact Account Representative shall have the meaning set forth in
Section 9.1.
Genpact Agents shall mean the agents, subcontractors and representatives of Genpact.
Genpact Confidential Information shall mean (a) any information of Genpact not
generally known to the public (i) which Genpact marks as, or claims to Customer to be, trade secret
information, (ii) which is recognizable by its nature to be a trade secret or proprietary, or
(iii) which Customer knows is deemed by Genpact to be its trade secret or proprietary information,
including the Genpact System, Standard Operating Procedures and any other proprietary information
concerning Genpact, its sales, personnel or accounting procedures, accounts, operations, devices,
techniques, methods, business plans, Software (regardless of its state of completion or form of
recordation), data processing programs, data bases, models, product proposals, internally devised
technology, system or network architecture or topology, secret processes, products, capacities,
systems, security practices, research, development, machines, inventions, and research projects and
other means used by Genpact in the provision of services to customers and in the conduct of
business, whether developed, acquired or compiled by Genpact and (b) Genpact product proposals,
financial information, data, source or object code, documentation, manuals, studies, customer and
product development plans and any other materials or information based thereon and information
regarding Genpact, Genpact businesses plans, Genpact other Customers, policies, procedures, and
products.
Genpact Information shall mean the Genpact Documentation and other information
provided to Customer pursuant to this Agreement.
Genpact Service Location(s) shall mean any Genpact service location set forth in the
relevant Statement of Work and any other service location owned or leased by Genpact that is used
to provide the Services.
Genpact Systems shall mean the computer systems and networks, Software and
Documentation owned, licensed or leased by Genpact (other than pursuant to Section 11.1)
that are used by Genpact to provide the Services.
Genpact Transition Obligations shall have the meaning set forth in
Section 3.1.
Genpact shall mean Genpact International, Luxembourg, Hungarian Branch, organized
under the laws of Luxembourg.
Governmental Authority shall mean any federal, state, municipal, local, territorial,
or other governmental department, regulatory authority, judicial or administrative body, whether
domestic, international or foreign.
Immigration Laws shall mean laws and regulations which govern the immigration and nationality in a country.
Indemnified Party shall have the meaning set forth in Section 18.1.
Indemnifying Party shall have the meaning set forth in Section 18.1.
Insolvent shall mean (a) becomes insolvent or is unable to pay its debts as they
fall due, (b) is the subject of an order made or a resolution passed for the administration,
receivership, winding-up, liquidation, rehabilitation or dissolution (otherwise than for the
purpose of a solvent amalgamation or reconstruction), (c) has an administrative or other receiver,
manager, examiner, trustee, liquidator, administrator, or similar officer appointed over all or any
substantial part of its assets, (d) is subject to the levying of distress against any of its
assets, (e) enters into or proposes any composition or arrangement with its creditors or any
assignment for the benefit of creditors or indicates an intention to file for protection under
Chapter 7 or Chapter 11 of the U.S. Bankruptcy Code, (f) ceases or suspends generally the payment
of its debts or is unable to pay its debts, commences negotiations with all or any class of its
creditors with a view to the general readjustment or rescheduling of all or any class of creditors,
is the subject of any proceedings relating to reconstruction or readjustment of debts or has a
moratorium declared in respect of all or any class of its debts or (g) is the subject of any events
or circumstances analogous to the foregoing under the insolvency, debtor-creditor or other Laws in
any applicable jurisdiction.
Intellectual Property means all of the following, whether protected, created or
arising under the Laws of the United States or any other foreign jurisdiction: (i) patents, patent
applications (along with all patents issuing thereon), statutory invention registrations, and
divisions, continuations, continuations-in-part, and substitute applications of the foregoing, and
any extensions, reissues, restorations and reexaminations of the foregoing, and all rights therein
provided by international treaties or conventions, (ii) copyrights, mask work rights, database
rights and design rights, whether or not registered, published or unpublished, and registrations
and applications for registration thereof, and all rights therein whether provided by international
treaties or conventions or otherwise, (iii) trade secrets, (iv) trademarks, service marks, trade
names, service names, trade dress, logos and other identifiers of source, including all goodwill
associated therewith and all common law rights, registrations and applications for registration
thereof, and all rights therein provided by international treaties or conventions, and all
reissues, extensions and renewals of any of the foregoing, (v) all rights arising from or in
respect of domain names and domain name registrations and reservations, and (vi) all other
applications and registrations related to any of the rights set forth in the foregoing clauses
(i)-(v) above.
Law shall mean any declaration, decree, directive, legislative enactment, order,
ordinance, regulation, rule or other binding restriction of or by any Governmental Authority.
Losses shall mean any and all damages, fines, penalties, deficiencies, losses,
liabilities (including settlements and judgments) and expenses (including interest, court costs,
reasonable fees and expenses of attorneys, accountants and other experts and professionals or other
reasonable fees and expenses of litigation or other proceedings or of any Claim, default or
assessment).
Milestones shall mean certain targets in the development of the Deliverables to be
mutually agreed upon by the Customer and Genpact in any Statement of Work.
Parties shall mean Customer and Genpact.
Party shall mean either Customer or Genpact, as applicable.
Pass-Through Costs shall have the meaning set forth in Section 10.3.
Person shall mean any consumer and/or corporation, partnership or other entity
located within or outside the United States and its territories.
Project Staff shall mean the personnel of Genpact and Genpact Agents who provide the
Services.
Receiving Party shall mean the Party which receives Confidential Information from
the other Party.
Regulatory Requirements shall mean the Laws to which Customer or Genpact, as
applicable, is required to submit or voluntarily submits from time to time.
Service Commencement Date shall mean, for a Statement of Work, the date upon which
Genpact begins to provide the applicable Services, as such date is set forth in the applicable
Transition Plan.
Service Levels shall have the meaning set forth in Section 7.1.
Services shall mean the (a) Genpact Transition Obligations, (b) Services, and
(c) Termination Assistance Services.
Software shall mean any applications programs, operating system software, computer
software languages, utilities, other computer programs and related documentation, in whatever form
or media, including the tangible media upon which such applications programs, operating system
software, computer software languages, utilities, other computer programs and related documentation
are recorded or printed, together with all corrections, improvements, updates and releases thereof.
Standard Operating Procedures shall mean a document which describes the processes
and procedures applicable to the Designated Service.
Statement of Work shall mean an order for Services agreed to and entered into by the
Parties as provided in Section 4.1 and which describes the obligations of the Parties with
respect to such Services, including a description of the Services, Customer Obligations, Service
Levels, assumptions, Fees, reports, disaster recovery Services, and Termination Assistance
Services.
Steering Committee shall have the meaning set forth in Section 9.3.
Strategic Collaboration Agreement shall have the meaning set forth in the Recitals.
Term shall have the meaning set forth in Article 2.
Termination Assistance Fees shall have the meaning set forth in
Section 17.3.
Termination Assistance Period shall have the meaning set forth in
Section 17.3.
Termination Assistance Services shall have the meaning set forth in
Section 17.3.
Transition Plan shall have the meaning set forth in Section 3.1.
Transition Schedule shall have the meaning set forth in Section 3.1.
Transition Services shall have the meaning set forth in Section 3.1.
Exhibit 2
Form of Statement of Work
DESCRIPTION OF SERVICES/DELIVERABLES:
RESOURCES:
DURATION/LOCATION:
SERVICE LEVELS/MILESTONES:
ASSUMPTIONS:
SERVICE LOCATIONS:
FEES:
REPORTS:
DATA SECURITY:
DISASTER RECOVERY SERVICES:
TERMINATION ASSISTANCE SERVICES:
Exhibit 3
Disaster Recovery Policy
Not Applicable.
Exhibit 4
Background Check Policy
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Policy Title
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GENPACT PHILIPPINES HR POLICY AND PROCEDURE
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NAME OF POLICY
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Background Check |
POLICY NUMBER |
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POLICY VERSION |
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DATE ISSUED |
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VALID UP TO |
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COVERAGE
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Genpact Services LLC, Philippines |
PROPOSED BY
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Human Resources Team |
APPROVED BY
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Management Team of Genpact |
PURPOSE STATEMENT
To provide guidelines for the Background check process in hiring, to ensure that an employee who is
joining the organization, has his/her information verified. This information includes the
Educational Qualification, Previous Employment Records, Permanent or Current Address verification
and Medical Check of all employees.
DEFINITION
Background Check process is currently outsourced to three (3) vendors: Dun & Bradstreet for Band 5,
CIBI for Bands 4 and up, and Intellicare for pre-employment medical check up for all bands.
Background Check reports for Band 5 are done thru telephone verification for educational,
residence, and previous employment check. Background check reports for bands 4 and up are done
both thru telephone verification and residence visit. All pre-employment medical check ups are
done upon acceptance of job offer and accomplishment of the medical check-up endorsement slip.
These guidelines are applicable to all the team members in hiring team as well as Business HR of
the joining employee.
SCOPE
1. Background Check Process
2. Exception Rules & Policies
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Reproduction of this |
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document: print out |
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File Name: |
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of this document is |
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Corrective Action |
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NOT ALLOWED |
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VERSION 1 |
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Policy Title
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3. Contents of Background Check Reports
4. Settling Discrepancies in Background Check Reports
GUIDELINES AND RESPONSBILITY
1. Background Check Process
Background Check for all bands is initiated upon acceptance of job offer and accomplishment of
the Educational and Employment Authorization Letters. All employee verification should be
completed within 7 to 14 working days upon initiation of background check and before they are
onboarded.
2. Exception Rules and Policies
With effect from 23rd of October 2007, selected and qualified candidates will only be onboarded
once the result of theh background check is positive and complete. Hiring team will seek
approval to onboard those employees whose background check is under progress.
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No Background check needs to be done for employee movements and promotions
within Genpact. The process applies to new joinees only. |
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b. |
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Employment should be verified for last 3 years or last 3 employents whichever
is longer. |
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c. |
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Vendor should not disclose Genpact name unless specifically asked. |
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|
d. |
|
The necessary documentation is presented to Business HR for appropriate
managerial decision. |
|
|
e. |
|
The personnel are deputed for client operations only after they successfully
clear the background checks effective 23rd of October 2007. |
|
|
f. |
|
All exceptions to background check policy can be approved by Business HR in
consultation with the Service Delivery Leader (SDL). |
3. Contents of Background Check Reports
|
a. |
|
Background Check Reports of Band 5 contains the following: |
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|
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Previous Employment Verification |
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Educational Verification |
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Residence Check |
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Court Listing |
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Credit Card Investigation |
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Policy Title
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|
b. |
|
Background Check Reports of Band 4 and up contains the following: |
|
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Previous Employment Verification |
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Educational Verification |
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Residence & Neighborhood Check |
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Court Listing |
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Credit Card Investigation |
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Terrorist/Possible Terrorist Listing |
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Character Reference Check |
4. In case of discrepancy or negative background check report of employee, hiring team will
present and forward the report to the Employee Relations Manager to have a discussion and/or
require additional documents from employee that will justify/validate the result of the
background check. Any case that will require a decision or approval from management will be
presented to Business HR for appropriate managerial decision or sanction.
IMPLEMENTATION:
© Copyright 2007
This document is for the exclusive use of Genpact LLC Services ((Philippines Office) management and
staff. It contains Company Confidential information. Any form of reproduction and/or external
circulation in whatever form will be subject to the appropriate action
|
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Document version |
|
Version 1 |
Date of Release |
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Date last edited |
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Policy Title
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GENPACT GUATEMALA HR POLICY AND PROCEDURE
|
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NAME OF POLICY
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|
Background Check Policy
|
POLICY VERSION
|
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1 |
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DATE ISSUED
|
|
June 1, 2008
|
VALID UP TO
|
|
Next Policy version is implemented
|
COVERAGE
|
|
Genpact Services Guatemala
|
PREPARED BY
|
|
Suzzette Santos
|
APPROVED BY
|
|
Nitin Bhat
|
PURPOSE STATEMENT
To provide guidelines for the Background check process in hiring, to ensure that an employee who is
joining the organization, has his/her information verified. This information includes the
Educational Qualification, Previous Employment Records, Permanent or Current Address verification,
police and criminal records and Drug screen Check of all employees.
DEFINITION
Background Check process is currently outsourced to vendor: ISP for Bands 5 and up, and for Drug
screen check up for all bands. Background Check reports for Band 5 are done thru telephone
verification for educational, residence, and previous employment check. Background check reports
for bands 4 and up are done both thru telephone verification also.
These guidelines are applicable to all the team members in hiring team as well as Business HR of
the joining employee.
SCOPE
1. Background Check Process
2. Exception Rules & Policies
3. Contents of Background Check Reports
4. Settling Discrepancies in Background Check Reports
Genpact Internal Classification
|
|
|
Policy Title
|
|
|
GUIDELINES AND RESPONSIBILITY
1. Background Check Process
Background Check for all bands is initiated upon acceptance of job offer and accomplishment of
the Authorization Letters from the candidate to initiate Background investigation. All employee
verification should be completed within 15 working days upon initiation of background check and
before they are onboarded.
2. Exception Rules and Policies
The selected and qualified candidates will only be onboarded once the result of their background
check is positive and complete including the Drug Screen. Hiring team will seek approval from
HR Leader in consultation with SDL to onboard those employees whose background check is under
progress.
|
a. |
|
No Background check needs to be done for employee movements and promotions
within Genpact. The process applies to new joinees only. |
|
|
b. |
|
Employment should be verified for last 3 years or last 3 employments whichever
is longer. |
|
|
c. |
|
Vendor should not disclose Genpact name unless specifically asked. |
|
|
d. |
|
The necessary documentation is presented to Business HR for appropriate
managerial decision. |
|
|
e. |
|
In the event that a band 4 candidates Background check is completed only partially, the
candidate needs to present supporting original documents and submit photocopy of the same( for
sections that could not be verified by the Background check vendor ) at the time of On boarding.
In the absence of these supporting documents the band 4 and up candidates would not be
onboarded. |
|
f. |
|
All exceptions to background check policy can be approved by Business HR in
consultation with the Service Delivery Leader (SDL). |
3. Contents of Background Check Reports
|
a. |
|
Background Check Reports of Band 5 contains the following: |
|
|
Grade A (mandatory check) |
|
|
|
Previous Employment Verification |
|
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|
Court Listing |
|
|
|
Educational Verification |
|
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|
Credit Card Investigation
|
|
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|
Policy Title
|
|
|
b. Background Check Reports of Band 4 and up contains the following:
|
|
|
Previous Employment Verification |
|
|
|
|
Educational Verification |
|
|
|
|
Court Listing |
|
|
|
|
Credit Card Investigation |
|
|
|
|
Multi-Jurisdictional database search |
4. In case of discrepancy or negative background check report of employee, hiring team will
present and forward the report to the Employee Relations Manager to have a discussion and/or
require additional documents from employee that will justify/validate the result of the
background check. Any case that will require a decision or approval from management will be
presented to Business HR for appropriate managerial decision or sanction.
© Copyright 2008
This document is for the exclusive use of Genpact Guatemala Office management and staff. It
contains Company Confidential information. Any form of reproduction and/or external circulation in
whatever form will be subject to the appropriate action
Genpact Internal Classification
Exhibit 5
Data Security Policy
Information Security at Genpact |
Compliance Initiatives at Genpact |
BS7799/ISO 27001 Certified since 2003
SOX-C IVI IT404 Compliance 2003 & 2004 |
SAS70 (Type II) 2005-08
Independent Penetration testing |
Internal Audits Periodical
Customer Audits On Need basis |
Vulnerability Assessments Weekly
Risk Assessment Annual |
Incident Response Procedure
Ombudsperson Process |
Info Sec Team
Info Sec Team |
Security Model
ISO 27001 / BS7799 Certified |
Confidentiality
Ensuring that information is accessible only |
to those authorized to have access
Integrity |
Safeguarding the accuracy and completeness of information and processing methods.
Availability |
Ensuring that authorized users have access to information and associated
assets when required. |
PlanDoCheckAct Methodology
11 Domains of ISO 27001 / BS7799 |
Establish and design ISMS
Plan |
Legal Compliance
Incident Response Management |
Business Continuity and Management
System Development and Maintenance |
Access Control
Communication and Operations Management |
Physical and Environmental Security
Personnel Security |
Asset Classification and Control
Information Security Organization |
Information Security Policy |
Genpact Global Information Security & Compliance Council Structure
Walter Yosafat |
Global CIO
Business Leaders |
Neena Pahuja
Global Enabling IT |
ISL Europe
Jesus Terrazas |
IT Governance
Md. Abdul Wasay Infosec |
Application audit Team
3FTEs |
Network Security
Log Analysis Event Correlation |
Vulnerability Assessment
Perimeter Security |
Annual Review
Monthly Review |
ISL Information Security Leaders |
Information Security Framework
Confidentiality Integrity Availability |
Security awareness Global Information security council Employee Background Check Non
Disclosure Agreement |
Demilitarized zone Firewall Event Correlation, Remote Vulnerability
Closure Anti Virus/Spam VPN |
Vulnerabillty Scan
Network Access Control Encryption Network Intrusion Detection |
System Challenge Response Token Single Sign on Intrusion Prevention
System Forensic / Investigation tool |
Authentication / Authorization / Accountabillity service
Technology |
Processes
Hardening Guidelines Access Control Audits Log Review Incident Response Procedure |
Change Management Code Review Pen Test Metrics Risk Mitigation
Information security policy ISMS |
Vulnerability Assessment
Process Reengineering |
Application Tollgate Review Risk Assessment Implement New Technology
Genpact Information Security Policy |
Risk Assessment Technology Usage Threats to Business
Customer Requirements |
BS7799 / SOX
Regulatory Requirements |
Genpact Information Security Management System
Security Vision |
Data Center Controls
Two factor authentication |
Isolated access controlled cages within Data center for respective customers upon customer request
Work flow based authorization process |
Encrypted backup on Daily, Weekly & Monthly basis
Tapes retention period for backup: |
Monthly backup 1 year |
Yearly backup Depends on customer requirement |
Regular audits to verify Backup and restoration |
Classify Documents
Public |
Non-sensitive information available to public.
Example: Press releases, company advertising |
Impact of unauthorized disclosure: No harm
Internal |
Information that belongs to the company.
Example: Company organizational charts, telephone directories |
Impact of unauthorized disclosure: Limited harm
Confidential |
Information that is sensitive or confidential for the company. Example: Cost or pricing
information, EMS data |
Impact of unauthorized disclosure: Significant harm
Restricted |
Extremely sensitive or private information.
Example: Merger-/acquisition-related information, strategic plans |
Impact of unauthorized disclosure: Severe harm |
User Access Controls
Centralize registration & de-registration procedure |
Genpact applications and systems are Single Sign On (SSO) enabled Sun Identity Management
Privileges are allocated to individuals on a need-to-use basis through authorization process |
Removable Media Management Controls
Hard disks & Magnetic tapes are sanitized using Kill disk |
Floppy disks and CDs physically destroyed using industrial shredders
Use of Floppy, DVD, CD writers and USB are prohibited to prevent data leakage. Exceptions have to
be approved by Info Sec team |
Personal hardware (eg. mobile phones, PDAs) not allowed to connect to Genpact computing
environment unless explicitly permitted |
Where sensitive information is required to be sent, special controls considered eg. use of locked
and sealed containers, digital signatures 1 encryption, hand delivery etc. |
Anti-virus Management
Implemented Centralized Antivirus management System |
99% + systems are getting updated with latest virus definition within a day
24X7 Security Operations team monitors SAV Console on real time basis |
No major virus outbreak happened in last 5 years
Patch Rollout Process |
98% + systems are getting updated with latest security patches in 10 days
UAT (User Acceptance Test) is undertaken before a Patch rollout |
Patch rollout is done through Software Management system (SMS), Windows software update service
(WSUS) |
Vulnerability scanning is done using ISS Internet scanner on a weekly basis to take corrective
action |
End-Point Security Controls
Desktop Security Controls |
Clear screen policy through automatic screen locks
No Floppy, USB, CD-ROM/CD-Writer |
Automatic Anti-Virus/Patch protection
Personal Firewall on all Laptops (Desktops if required) |
Hard disk encryption for all Laptops through Safeboot
Internet Access Policy |
URL Filters; Public Web based emails / chats blocked
Genpact Standard image across desktops... MSI packaging & SMS/WSUS for Software delivery |
Shared Folders / Printer access controls on need basis
Email / Printer facility on need basis |
Cell-phone /Clear Desk Policy for certain processes |
Network Perimeter Security |
Internet
G/W Site
Internet
G1W Site
Perimeter NIDS
· Internal NIDS
· Thru Gateway
· 11
· Bangalore
oCustomer lan
oCustomer Lan
Uppal, Hyd
Genpact
Customer Lan |
Genpact WAN
Mexico
Dalion |
Application Security Review Process |
Toll Gate reviews for home grown Applications |
Information Security participates from Analysis phase of SDLC |
Three Toll Gate reviews done by Information Security... |
Analysis Toll gate review |
Design Toll gate review |
NPI CONCEPTUALIZE ARCHITECT BWLD Test DEPLOY |
DFSS DFINE MESSAGE Design OPTIMIZE VERIFY |
NSI CONCEPT DEFINE DEVELOPMENT Test LUNCH |
First Tollgate Second Tollgate Third Tollgate |
Reviews for other Applications |
Any new Application or tool inducted / deployed in Gepact IT environment is to be reviewed b
Information security |
NPI New product Identification |
DFSS Design for Six Sigma |
Incident Response Procedure |
incident Response Team consists of cross functional team across Genpact Incident Command
Center equipped with necessary equipment to manage critical incidents |
Employees are communicated through various channels on how to report a security incident |
Any violation of organizational security policies and procedures by employees is subjected to a
formal disciplinary process involving Human Resources (HR) and Legal departments. |
Material impairment to a mission critical site or application; Breach of security with adverse
impact to Genpact, its Customers, employees, stockholders, business partners |
Cross business network/system degradation |
Isolated system(s) degradation, policy violations; No network impact |
Preparation/ identification Containment Eradication |
Security Policy \.Alerting Tools \On-site Team RCA |
>.CIRT & Procedure) Event Analysis Control problem Vulnerability Analysis |
Training / Classification /Evidence collection Gap Analysis |
Communication Notification Treatment/Actio |
Sanitary Check Recommendations |
Monitoring Improvement 1 |
|
|
|
|
|
|
|
INFORMATION SECURITY
POLICY
|
|
|
Information Systems Security Manual
INFORMATION SECURITY
POLICY
Issue Version R4.5
Disclaimer: It is the responsibility of every user to comply
with GENPACT Information Security Policy.
Any violation of this policy shall warrant necessary disciplinary
action up termination of employment
Omission from this document does not necessarily constitute
permission. If you have any questions regarding an area not
covered, please contact your Information Security Leader.
|
|
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|
|
GENPACT Internal
|
|
Version 4.5
|
|
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|
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|
INFORMATION SECURITY
POLICY
|
|
|
Documentation Information
|
|
|
|
|
|
|
|
|
Title:
|
|
Information Security Policy
|
|
Version No.
|
|
|
4.5 |
|
Created By:
|
|
Anku Batta
|
|
Date:
|
|
|
03/21/2007 |
|
Approved by:
|
|
AR Vijay
|
|
Date: |
|
|
|
|
Version History
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Date of |
Version |
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Version |
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Reviewed |
|
Review/ |
Number |
|
Date |
|
Type of Change |
|
Owner/Author |
|
By |
|
Expiry |
1.0
|
|
01/21/2003
|
|
Original Release
|
|
Akhil Manchanda |
|
|
|
|
2.0
|
|
06/20/2003
|
|
Synchronized with GE
Corporate policies
|
|
Akhil Manchanda |
|
|
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|
2.1
|
|
11/14/2003
|
|
Minor changes in
Associate and Owner
definition
|
|
Akhil Manchanda |
|
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|
|
3.0
|
|
11/9/2004
|
|
Updated to reflect
changes suggested in
Internal audit & Gap
Analysis
|
|
Girija Shankar |
|
|
|
|
3.1
|
|
06/17/2005
|
|
Minor changes related to
classification label and
updating of links
|
|
AR Vijay |
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|
3.2
|
|
09/30/2005
|
|
Converted Gecis to Genpact
|
|
AR Vijay |
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3.3
|
|
11/24/2005
|
|
Minor changes related to
updating of links
|
|
AR Vijay |
|
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4.0
|
|
02/22/2006
|
|
Reviewed & updated to
comply with ISO: 27001
|
|
Ankur Batta
|
|
AR Vijay |
|
|
4.1
|
|
03/21/2007
|
|
Incorporated Modem and
Wireless LAN Guidelines
|
|
Kishore Kandalai
|
|
AR Vijay |
|
|
4.2
|
|
03/21/2007
|
|
Added ISO 27001 Control
in Acceptable Usage
Section
|
|
Kishore Kandalai
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AR Vijay |
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4.3
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10/22/2007
|
|
Minor change to
Acceptable Usage
section
|
|
AR Vijay
|
|
AR Vijay |
|
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4.4
|
|
04/14/2008
|
|
Added, Work From Home
Policy & Blackberry
Usage Guidelines.
|
|
Abdul Wasay Mohd.
|
|
AR Vijay
|
|
Need based |
4.5
|
|
09/10/2008
|
|
Added Firewall Security
Guidelines
|
|
Abdul Wasay Mohd.
|
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AR Vijay
|
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Need based |
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GENPACT Internal
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Version 4.5
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INFORMATION SECURITY
POLICY
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1. |
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INFORMATION SECURITY POLICY DOCUMENT |
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7 |
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1.1 Objective |
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7 |
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1.2 Ownership and Responsibilities |
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7 |
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1.3 Policy Rules |
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7 |
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1.4 ISO 27001 Clauses/ Controls Addressed |
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1.5 Associated Procedures/ Guidelines |
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8 |
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2. |
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INFORMATION SECURITY ORGANIZATION STRUCTURE |
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9 |
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2.1 Objective |
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2.2 Ownership and Responsibilities |
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9 |
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2.3 Policy Rules |
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9 |
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2.4 ISO 27001 Clauses/ Controls Addressed |
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10 |
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2.5 Associated Procedures/ Guidelines |
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10 |
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3. |
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EXTERNAL PARTY ACCESS |
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11 |
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3.1 Objective |
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11 |
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3.2 Ownership and Responsibilities |
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11 |
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3.3 Policy Rules |
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11 |
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3.4 ISO 27001 Clauses/ Controls Addressed |
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12 |
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3.5 Associated Procedures/ Guidelines |
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12 |
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4. |
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ASSET MANAGEMENT |
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13 |
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4.1 Objective |
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13 |
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4.2 Ownership and Responsibilities |
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13 |
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4.3 Policy Rules |
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13 |
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4.4 ISO 27001 Clauses/ Controls Addressed |
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14 |
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4.5 Associated Procedures/ Guidelines |
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14 |
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5. |
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HUMAN RESOURCES SECURITY |
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15 |
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5.1 Objective |
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15 |
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5.2 Ownership and Responsibilities |
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15 |
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5.3 Policy Rules |
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15 |
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5.4 ISO 27001 Clauses/ Controls Addressed |
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15 |
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5.5 Associated Procedures/ Guidelines |
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16 |
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6. |
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PHYSICAL ACCESS CONTROL |
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17 |
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6.1 Objective |
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17 |
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6.2 Ownership and Responsibilities |
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17 |
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GENPACT Internal
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Version 4.5
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INFORMATION SECURITY
POLICY
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6.3 Policy Rules |
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17 |
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6.4 ISO 27001 Clauses/ Controls Addressed |
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17 |
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6.5 Associated Procedures/ Guidelines |
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17 |
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7. |
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EQUIPMENT SECURITY |
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18 |
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7.1 Objective |
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18 |
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7.2 Ownership and Responsibilities |
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18 |
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7.3 Policy Rules |
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18 |
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7.4 ISO 27001 Clauses/ Controls Addressed |
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18 |
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7.5 Associated Procedures/ Guidelines |
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19 |
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8. |
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MALICIOUS CODE |
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20 |
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8.1 Objective |
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20 |
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8.2 Ownership and Responsibilities |
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20 |
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8.3 Policy Rules |
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20 |
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8.4 ISO 27001 Clauses/ Controls Addressed |
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20 |
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8.5 Associated Procedures/ Guidelines |
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20 |
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9. |
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BACKUP |
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21 |
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9.1 Objective |
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21 |
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9.2 Ownership and Responsibilities |
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21 |
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9.3 Policy Rules |
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21 |
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9.4 ISO 27001 Clauses/ Controls Addressed |
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9.5 Associated Procedures/ Guidelines |
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10. |
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NETWORK SECURITY MANAGEMENT |
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10.1 Objective |
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10.2 Ownership and Responsibilities |
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10.3 Policy Rules |
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10.4 ISO 27001 Clauses/ Controls Addressed |
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10.5 Associated Procedures/ Guidelines |
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11. |
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INFORMATION AND MEDIA HANDLING |
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11.1 Objective |
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11.2 Ownership and Responsibilities |
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11.3 Policy Rules |
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11.4 ISO 27001 Clauses/ Controls Addressed |
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11.5 Associated Procedures/ Guidelines |
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INFORMATION SECURITY
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12. |
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EMAIL SECURITY |
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26 |
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12.1 Objective |
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12.2 Ownership and Responsibilities |
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12.3 Policy Rules |
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12.4 ISO 27001 Clauses/ Controls Addressed |
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12.5 Associated Procedures/ Guidelines |
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13. |
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MONITORING |
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13.1 Objective |
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13.2 Ownership and Responsibilities |
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13.3 Policy Rules |
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13.4 ISO 27001 Clauses/ Controls Addressed |
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13.5 Associated Procedures/ Guidelines |
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14. |
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USER ACCESS MANAGEMENT |
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14.1 Objective |
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14.2 Ownership and Responsibilities |
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14.3 Policy Rules |
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14.4 ISO 27001 Clauses/ Controls Addressed |
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14.5 Associated Procedures/ Guidelines |
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15. |
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PASSWORD |
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32 |
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15.1 Objective |
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15.2 Ownership and Responsibilities |
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15.3 Policy Rules |
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15.4 ISO 27001 Clauses/ Controls Addressed |
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32 |
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15.5 Associated Procedures/ Guidelines |
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16. |
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OPERATIONS MANAGEMENT |
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33 |
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16.1 Objective |
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33 |
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16.2 Ownership and Responsibilities |
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33 |
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16.3 Policy Rules |
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33 |
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16.4 ISO 27001 Clauses/ Controls Addressed |
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34 |
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16.5 Associated Procedures/ Guidelines |
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34 |
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17. |
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TELEWORKING AND MOBILE COMPUTING |
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35 |
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17.1 Objective |
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35 |
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17.2 Ownership and Responsibilities |
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INFORMATION SECURITY
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17.3 Policy Rules |
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35 |
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17.4 ISO 27001 Clauses/ Controls Addressed |
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35 |
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17.5 Associated Procedures/ Guidelines |
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36 |
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18. |
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APPLICATION DEVELOPMENT AND MANAGEMENT |
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37 |
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18.1 Objective |
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37 |
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18.2 Ownership and Responsibilities |
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37 |
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18.3 Policy Rules |
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37 |
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18.4 ISO 27001 Clauses/ Controls Addressed |
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37 |
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18.5 Associated Procedures/ Guidelines |
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38 |
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19. |
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CRYPTOGRAPHY |
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39 |
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19.1 Objective |
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39 |
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19.2 Ownership and Responsibilities |
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39 |
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19.3 Policy Rules |
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39 |
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19.4 ISO 27001 Clauses/ Controls Addressed |
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39 |
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19.5 Associated Procedures/ Guidelines |
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20. |
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INCIDENT RESPONSE AND MANAGEMENT |
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40 |
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20.1 Objective |
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40 |
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20.2 Ownership and Responsibilities |
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40 |
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20.3 Policy Rules |
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40 |
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20.4 ISO 27001 Clauses/ Controls Addressed |
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40 |
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20.5 Associated Procedures/ Guidelines |
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40 |
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21. |
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BUSINESS CONTINUITY PLANNING |
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42 |
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21.1 Objective |
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42 |
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21.2 Ownership and Responsibilities |
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42 |
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21.3 Policy Rules |
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42 |
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21.4 ISO 27001 Clauses/ Controls Addressed |
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42 |
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21.5 Associated Procedures/ Guidelines |
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42 |
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22. |
|
ACCEPTABLE USAGE |
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43 |
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22.1 Objective |
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43 |
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22.2 Ownership and Responsibilities |
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43 |
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22.3 Policy Rules |
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43 |
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22.4 ISO 27001 Clauses/ Controls Addressed |
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44 |
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22.5 Associated Procedures/ Guidelines |
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44 |
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GENPACT Internal
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Version 4.5
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INFORMATION SECURITY
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23. |
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COMPLIANCE |
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45 |
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23.1 Objective |
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45 |
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23.2 Ownership and Responsibilities |
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45 |
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23.3 Policy Rules |
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45 |
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23.4 ISO 27001 Clauses/ Controls Addressed |
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45 |
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23.5 Associated Procedures/ Guidelines |
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46 |
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24. |
|
APPENDIX |
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47 |
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24.1 APPENDIX A: Abbreviations |
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|
47 |
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24.2 APPENDIX B: Terms & Definitions |
|
|
48 |
|
Disclaimer: All Poles are encouraged to follow the Corporate
Procedures/Guidelines linked in the policy document, however where
not feasible/practical each pole shall document & follow pole
specific Procedures/Guidelines. These specific
Procedures/Guidelines shall fulfill the Policy objective
|
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GENPACT Internal
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Version 4.5
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INFORMATION SECURITY
POLICY
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|
1. |
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INFORMATION SECURITY POLICY DOCUMENT |
|
1.1 |
|
Objective |
The objective of this policy document is to provide management direction and support for
information security.
GENPACT shall publish and implement an organizational information security policy document and
undertake periodic reviews to ensure that the policy addresses the operational and business risks
faced by the organization. |
1.2 |
|
Ownership and Responsibilities |
|
|
|
Information Security Leader |
1.3 |
|
Policy Rules |
|
1.3.1 |
|
Information security protects information from a wide range of threats in order to ensure
business continuity, minimize business damage and maximize return on investments and business
opportunities. |
|
1.3.2 |
|
Information security is characterized here as the preservation of: |
|
|
|
Confidentiality: ensuring that information is accessible only to those
authorized to have access |
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Integrity: safeguarding the accuracy and completeness of information and
processing methods |
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Availability: ensuring that authorized users have access to information and
associated assets when required. |
1.3.3 |
|
The company has no greater responsibility than protecting its people, workplaces,
communities and the continuity of its business. |
|
1.3.4 |
|
The company has issued this policy to outline the basic security requirements and controls
that must be in place. The form of these security measures will vary according to the nature
of business and the particular risks that it must address. GENPACT shall implement a rigorous
and comprehensive information security policy that systematically addresses security-measures
for preventing any risks, threats and potential damage to its business. |
|
1.3.5 |
|
GENPACT shall follow a well-defined methodology for risk assessment |
|
1.3.6 |
|
GENPACT shall define and follow policies for: |
|
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Acceptable Usage |
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Application Development and Management |
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Asset Management |
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Backup |
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Business Continuity Planning |
|
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Compliance |
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Cryptography |
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Email |
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Equipment Security |
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External Party Management |
|
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Human Resource Security |
|
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Incident Management and Response |
|
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|
|
INFORMATION SECURITY
POLICY
|
|
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|
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|
Information and Media handling |
|
|
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|
Information Security Organization Structure |
|
|
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|
ISMS Internal Audits and Improvement |
|
|
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|
ISMS Management Reference Document |
|
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Malicious Code |
|
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Mobile Computing |
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Monitoring |
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Network Security Management
|
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Operations Management |
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Password |
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Physical and Environmental |
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User Access Management |
1.3.7 |
|
GENPACT shall communicate the information security policy to all users in a form relevant,
accessible and understandable to the recipient. |
|
1.3.8 |
|
GENPACT shall review this policy at planned intervals or if significant changes occur, to
ensure its continuing suitability, adequacy and effectiveness. |
|
1.4 |
|
ISO 27001 Clauses/ Controls Addressed |
|
|
|
A.5.1.1 Information security policy document |
|
|
|
|
A.5.1.2 Review of information security policy |
1.5 |
|
Associated Procedures/ Guidelines |
|
|
|
Risk Assessment Methodology |
|
|
|
|
Information Security Policy Snapshot |
|
|
|
|
Information Security Module for New Hire Orientation |
|
|
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|
ISMS Management Reference Document |
|
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|
INFORMATION SECURITY
POLICY
|
|
|
2. |
|
INFORMATION SECURITY ORGANIZATION STRUCTURE |
|
2.1 |
|
Objective |
The objective of this policy is to ensure that GENPACT shall establish a management framework to
initiate and control the implementation of information security within the organization.
GENPACT shall ensure that there is a clear direction and visible management support to manage
information security within the organization.
2.2 |
|
Ownership and Responsibilities |
|
|
|
Information Security Leader |
2.3 |
|
Policy Rules |
|
2.3.1 |
|
GENPACT shall form management fora, one at a global level and the other at each pole to
ensure that there is a clear direction and visible management support for security
initiatives. |
|
2.3.2 |
|
GENPACT Global Security Council shall undertake the reviewing and approving information
security policy and overall responsibilities; |
|
2.3.3 |
|
GENPACT Global Information Security Leader shall chair the GENPACT Global Security Council. |
|
2.3.4 |
|
Yearly meetings shall be conducted for Genpact global Security Council. Monthly security
meetings shall be conducted between ISLs of all Genpact Poles. Every pole shall define and
follow its own frequency of Local Information Security meetings. |
|
2.3.5 |
|
Each pole shall appoint information security leader(s) (ISL) that reports to the CIO of that
pole with dotted line reporting to the Global ISL. |
|
2.3.6 |
|
GENPACT Security Council led by the ISL shall co-ordinate the implementation and maintenance
of information security controls. |
|
2.3.7 |
|
The ISL shall be responsible for all Information security related activities and shall work
with enabling functions to review security preparedness. |
|
2.3.8 |
|
Requests for new information processing facilities shall be authorized only for business
purposes and shall follow an authorization procedure. Additional approval from Information
security team shall be required for all non-standard requests for new information processing
facilities. |
|
2.3.9 |
|
GENPACT shall coordinate with appropriate authorities (e.g. law enforcement, fire department
supervisory authorities) and special interest groups or other specialist security forums and
professional associations in order to improve knowledge about the best practices and staying
up to date with relevant security information and to provide suitable liaison points when
dealing with information security incidents. |
|
2.3.10 |
|
GENPACT shall require employees, contractors and external party users to apply security in
accordance with the organizations established policies and procedures. |
|
2.3.11 |
|
GENPACT shall ensure that all employees and external party users are aware of their
information security roles and responsibilities prior to being granted access to sensitive
information or information processing facilities. |
|
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INFORMATION SECURITY
POLICY
|
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2.3.12 |
|
GENPACT shall require that all employees and external party users follow the organizations
information security policy and appropriate methods of working. |
2.4 |
|
ISO 27001 Clauses/ Controls Addressed |
|
|
|
A.6.1.1 Management commitment to information security. |
|
|
|
|
A.6.1.2 Information security co-ordination. |
|
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|
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A.6.1.3 Allocation of information security responsibilities. |
|
|
|
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A.6.1.4 Authorization process for information processing facilities |
|
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|
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A.6.1.6 Contact with authorities |
|
|
|
|
A.6.1.7 Contact with special interest groups |
|
|
|
|
A.8.2.1 Management responsibilities |
2.5 |
|
Associated Procedures/ Guidelines |
|
|
|
GENPACT security organization and its responsibilities. |
|
|
|
|
Information security leader responsibilities. |
|
|
|
|
BCP/DRP Knowledge Central. |
|
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Authorization for information processing facilities. |
|
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|
INFORMATION SECURITY
POLICY
|
|
|
3. |
|
EXTERNAL PARTY ACCESS |
|
3.1 |
|
Objective |
The objective of this policy is to ensure that GENPACT shall identify the risks to the
organizations information and information processing facilities from external parties and shall
implement appropriate controls before granting access. |
|
GENPACT shall maintain the security of its information processing facilities and information assets
accessed, processed, communicated to, or managed by external parties. |
3.2 |
|
Ownership and Responsibilities |
|
|
|
Sourcing Team |
|
|
|
|
Information Security Leader |
3.3.1 |
|
GENPACT shall consider all non-employees having access to the organizations information or
information processing facilities as external parties. |
|
3.3.2 |
|
GENPACT shall ensure that a risk assessment is carried out at the earliest practical
opportunity prior to granting access. |
|
3.3.3 |
|
GENPACT shall ensure that all external parties go through a security risk analysis and
mitigation strategies are implemented before providing access to the organizations
information or information processing facilities. |
|
3.3.4 |
|
GENPACT shall include all relevant security requirements in the agreements with all external
parties involving accessing, processing, exchanging, communicating or managing the
organizations information and information processing facilities. |
|
3.3.5 |
|
Physical access to GENPACT premises by external parties shall be provided only after
authorization. |
|
3.3.6 |
|
GENPACT shall ensure that the security controls, service definitions and delivery levels
included in the external party service delivery agreement are implemented, operated and
maintained by the external party by regularly reviewing and monitoring of the services,
reports and records provided by the external party. |
|
3.3.7 |
|
GENPACT shall ensure that the external party maintains sufficient service capability
together with workable plans designed to ensure that agreed service continuity levels are
maintained following major service failures or disaster. |
|
3.3.8 |
|
GENPACT shall review the external party audit trails and records of security events,
operational problems, failures, tracing of faults and disruptions related to the services
delivered, |
|
3.3.9 |
|
GENPACT shall maintain sufficient overall control and visibility into all security aspects
for sensitive or critical information or information processing facilities accessed, processed
or managed by an external party. |
|
3.3.10 |
|
GENPACT shall manage changes to the provision of services taking into account the
criticality of the business systems and processes involved and reassessment of risks. |
|
3.3.11 |
|
GENPACT shall take into account the changes in external party services to implement changes
and enhancement to networks, use of new technologies, changes to physical location of service
facilities or change of vendors. |
|
|
|
|
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|
INFORMATION SECURITY
POLICY
|
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|
3.3.12 |
|
GENPACT shall continue to discharge its security responsibilities despite the fact that a
system/ service has been outsourced. |
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3.4 |
|
ISO 27001 Clauses/ Controls Addressed |
|
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|
A.6.2.1 Identification of risks related to external parties |
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A.6.22 Addressing security when dealing with customers |
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A.6.2.3 Addressing security in external party agreements |
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A.10.2.1 Service delivery |
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A.10.2.2 Monitoring and review of external party services |
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A.10.2.3 Managing changes to external party services |
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A.10.8.2 Exchange Agreements |
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3.5 |
|
Associated Procedures/ Guidelines |
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Security requirements in external party contracts. |
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External party connections to the GENPACT network |
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Security risk analysis toolkit |
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GENPACT web hosting security requirements |
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Procedure for outsourcing contracts (Sourcing BPMS) |
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External Party Access Guidelines |
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INFORMATION SECURITY
POLICY
|
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|
4. |
|
ASSET MANAGEMENT |
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4.1 |
|
Objective |
The objective of this policy is to ensure that GENPACT shall prepare and maintain an up to date
inventory of all information assets associated with each CoE / Function along with a nominated
owner and define classification guidelines in terms of its criticality, sensitivity and legal
requirements to the organization.
GENPACT shall identify and maintain an inventory of all of information assets.
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4.2 |
|
Ownership and Responsibilities |
|
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Information Security Team |
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Document management team |
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CoE / Function SPOCs |
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4.3 |
|
Policy Rules |
|
4.3.1 |
|
GENPACT shall align appropriate resources to create and maintain inventory of critical
assets. |
|
4.3.2 |
|
GENPACT shall include all necessary information like type of asset, format, location, backup
information, license information etc. in the inventory for BCP, so as to help recover from a
disaster. |
|
4.3.3 |
|
GENPACT shall identify single points of contact (SPOCs) in each CoE / enabling function with
the objective of creating and maintaining inventory of all information and information
processing assets. |
|
4.3.4 |
|
The SPOCs shall identify the location and the owners for each information asset within the
CoE / Function. |
|
4.3.5 |
|
The SPOCs shall evaluate the value of the assets based on feedback from the owners of the
assets. |
|
4.3.6 |
|
GENPACT shall identify, document and implement guidelines for acceptable use of information
and assets associated with information processing facilities. |
|
4.3.7 |
|
All employees, contractors and external party users shall follow guidelines for the
acceptable use of information and assets associated with information processing facilities. |
|
4.3.8 |
|
The asset owners shall classify the assets in terms of its legal requirements, sensitivity
and criticality to the organization. |
|
4.3.9 |
|
GENPACT shall seek support from its IM/Security and Legal functions to implement Data
Classification guidelines. |
|
4.3.10 |
|
Respective document owners shall be responsible for maintaining correct classification of
the document. |
|
4.3.11 |
|
GENPACT shall define handling procedures for each classification level including the secure
processing, storage transmission, declassification and destruction. |
|
4.3.12 |
|
The designated information owner may, at any time, declassify or downgrade information. To
achieve this, the owner shall change the classification label appearing on the original
document and inform the concerned business leader and all known recipients/ users. |
|
|
|
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|
|
|
INFORMATION SECURITY
POLICY
|
|
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|
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|
4.3.13 |
|
GENPACT shall establish guidelines for the handling and storage of information to protect it
from unauthorized disclosure or misuse. |
|
|
|
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|
4.4 |
|
ISO 27001 Clauses/ Controls Addressed |
|
|
|
|
|
A.7.1.1 Inventory of assets |
|
|
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A.7.1.2 Ownership of assets |
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A.7.2.1 Classification guidelines |
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A.7.2.2 Information labelling and handling |
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A.10.7.3 Information handling procedures |
|
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|
A.10.7.4 Security of system documentation |
|
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4.5 |
|
Associated Procedures/ Guidelines |
|
|
|
|
|
Asset Identification & Classification methodology |
|
|
|
|
|
Data classification guidelines |
|
|
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|
|
Document management procedures |
|
|
|
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|
|
|
INFORMATION SECURITY
POLICY
|
|
|
|
|
|
|
|
5. |
|
HUMAN RESOURCES SECURITY |
|
|
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|
5.1 |
|
Objective |
The objective of this policy is to ensure that GENPACT employees, contractors and external party
users understand their responsibilities, and are suitable for the roles they are considered for,
and to reduce the risks of human error, theft, fraud or misuse of facilities.
GENPACT shall ensure that security is addressed during recruitment, employment and after
termination or change of employment, of employees and external parties.
|
|
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5.2 |
|
Ownership and Responsibilities |
|
|
|
|
|
Human Resources |
|
|
|
|
|
5.3 |
|
Policy Rules |
|
5.3.1 |
|
GENPACT shall lay down security roles and responsibilities, and document them wherever
appropriate. These responsibilities shall include any general responsibilities for
implementing or maintaining security policy as well as any specific responsibilities for the
protection of particular assets or for the execution of particular security processes or
activities. |
|
5.3.2 |
|
GENPACT shall ensure that background checks are done on employees and contractors/contingent
workers prior to the commencement of employment. |
|
5.3.3 |
|
GENPACT shall identify requirements for confidentiality or non-disclosure agreements for
employees and external parties reflecting the organizations need for the protection of
information and shall regularly review these agreements. |
|
5.3.4 |
|
GENPACT shall provide appropriate awareness trainings and regular updates in organizational
policies and procedure to all employees of the organization and where relevant to contactors
and external party users as relevant for their job function. |
|
5.3.5 |
|
GENPACT shall follow a formal disciplinary process for employees who have committed a
security breach. |
|
5.3.6 |
|
GENPACT shall follow a termination / change in role process to include the return/review of
all previously issued information and information processing assets. |
|
5.3.7 |
|
GENPACT shall ensure that the access rights of all employees, contractors and third-party
users to information and information processing facilities are removed upon termination of
their employment, contract or agreement or adjusted upon change. |
|
|
|
|
|
5.4 |
|
ISO 27001 Clauses/ Controls Addressed |
|
|
|
|
|
A.6.1.5 Confidentiality agreements. |
|
|
|
|
|
A.8.1.1 Roles and responsibilities |
|
|
|
|
|
A.8.1.2 Screening |
|
|
|
|
|
A.8.1.3 Terms and conditions of employment |
|
|
|
|
|
A.8.2.2 Information security awareness, education and training |
|
|
|
|
|
A.8.2.3 Disciplinary process |
|
|
|
|
|
A.8.3.1 Termination responsibilities |
|
|
|
|
|
A.8.3.2 Return of assets |
|
|
|
|
|
A.8.3.3 Removal of access rights |
|
|
|
|
|
|
|
INFORMATION SECURITY
POLICY
|
|
|
5.5 |
|
Associated Procedures/ Guidelines |
|
|
Integrity policy
|
|
|
|
Disciplinary process for breach of policy |
|
|
|
Innovation and proprietary information agreement |
|
|
|
GENPACT Human Resources Policy |
|
|
|
|
|
|
|
INFORMATION SECURITY
POLICY
|
|
|
6. |
|
PHYSICAL ACCESS CONTROL
|
|
6.1 |
|
Objective |
The objective of this policy is to ensure that security perimeters shall be used to prevent
unauthorized access, damage and interference to business premises and information.
GENPACT shall ensure that unauthorized physical access, damage and interference to the
organizations premises and information are prevented.
6.2 |
|
Ownership and Responsibilities |
6.3 |
|
Policy Rules |
|
6.3.1 |
|
GENPACT shall implement physical security controls in its premises and information
processing facilities, with adequate strength depending on the security requirements and risk
assessment of the facility/premise. |
|
6.3.2 |
|
GENPACT shall define different zones in its premises based on the sensitivity of the
information processed within and deploy appropriate entry controls so that only authorized
personnel are allowed access. |
|
6.3.3 |
|
GENPACT shall design and implement guidelines for working in sensitive areas. |
|
6.3.4 |
|
GENPACT shall monitor and review access to the premises and secure areas at regular
intervals. |
|
6.3.5 |
|
GENPACT shall ensure that the physical premises receive adequate protection against natural
or man-made disasters like fire, flood, earthquake, explosion, civil unrest etc. |
|
6.3.6 |
|
GENPACT shall ensure that access points such as delivery and loading areas and other points
where unauthorized persons may enter the premises are controlled and, if possible, isolated
from the information processing facilities. GENPACT shall follow defined guidelines for the
movement of equipment to protect sensitive information from unauthorized disclosure or
modification. |
|
6.4 |
|
ISO 27001 Clauses/ Controls Addressed |
|
|
|
A.9.1.1 Physical security perimeter
|
|
|
|
|
A.9.1.2 Physical entry controls
|
|
|
|
|
A.9.1.3 Securing offices, rooms and facilities
|
|
|
|
|
A.9.1.4 Protecting against external and environmental threats
|
|
|
|
|
A.9.1.5 Working in secure areas
|
|
|
|
|
A.9.1.6 Public access, delivery and loading areas
|
|
|
|
|
A.10.8.3 Physical media in transit |
6.5 |
|
Associated Procedures/ Guidelines |
|
|
|
Guidelines for physical security.
|
|
|
|
|
GENPACT Physical Security Policy |
|
|
|
|
|
|
|
INFORMATION SECURITY
POLICY
|
|
|
7. |
|
EQUIPMENT SECURITY |
|
7.1 |
|
Objective |
The objective of this policy is to prevent loss, damage, theft or compromise of assets and
interruption to the organizations activities.
GENPACT shall ensure that all organizational equipment are adequately protected, operated
maintained and disposed.
7.2 |
|
Ownership and Responsibilities |
|
|
|
Information Security Team
|
|
|
|
|
Logistics Team
|
|
|
|
|
Server Management Group
|
|
|
|
|
Network Management Group
|
|
|
|
|
Workstation Management Group
|
|
|
|
|
Security Operations Centre |
7.3 |
|
Policy Rules |
|
7.3.1 |
|
GENPACT shall ensure that all equipment that s not physically accessed by users is located
in a secure area. |
|
7.3.2 |
|
GENPACT shall ensure that there are adequate controls for preventing or suppressing
environmental hazards like fire, moisture, etc. |
|
7.3.3 |
|
GENPACT shall ensure that equipment is protected from power failures and other disruptions
caused by failures in supporting utilities by building redundancy into the system |
|
7.3.4 |
|
GENPACT shall ensure that power and telecommunications cabling carrying data or supporting
information services is protected from interception or damage |
|
7.3.5 |
|
GENPACT shall maintain all equipment according to the manufacturers / suppliers
specifications |
|
7.3.6 |
|
GENPACT shall apply security to off-site equipment taking into account the different risks
of working outside the organizations premises. |
|
7.3.7 |
|
GENPACT shall not allow any personal hardware to be added to or used on any corporate
computer or LAN without prior written permission from Information Security Team. |
|
7.3.8 |
|
GENPACT shall ensure that all data is removed from all equipment prior disposal or reuse |
|
7.4 |
|
ISO 27001 Clauses/ Controls Addressed |
|
|
|
A.9.2.1 Equipment siting and protection
|
|
|
|
|
A.9.2.2 Supporting utilities
|
|
|
|
|
A.9.2.3 Cabling security
|
|
|
|
|
A.9.2.4 Equipment maintenance
|
|
|
|
|
A.9.2.5 Security of equipment off-premises
|
|
|
|
|
A.9.2.6 Secure disposal or re-use of equipment
|
|
|
|
|
A.9.2.7 Removal of property |
|
|
|
|
|
|
|
INFORMATION SECURITY
POLICY
|
|
|
7.5 |
|
Associated Procedures/ Guidelines |
|
|
|
Cabling security guideline
|
|
|
|
|
GENPACT Physical Security Polio
|
|
|
|
|
Equipment and media disposal procedure |
|
|
|
|
|
|
|
INFORMATION SECURITY POLICY
|
|
|
8. |
|
MALICIOUS CODE |
|
8.1 |
|
Objective |
The objective of this policy is to protect GENPACT information and underlying systems from
potential damages from malicious codes
GENPACT shall ensure that precautions are implemented to detect and prevent the introduction of
malicious code and unauthorized mobile code into the information processing facilities.
8.2 |
|
Ownership and Responsibilities |
|
|
|
Information Security Team |
8.3 |
|
Policy Rules |
|
8.3.1 |
|
GENPACT shall ensure that malicious code prevention, detection and removal controls are in
place for all devices. |
|
8.3.2 |
|
GENPACT shall ensure that appropriate user awareness procedures are implemented to protect
against malicious software |
|
8.3.3 |
|
GENPACT shall ensure that all email servers are deployed with virus detection and shall
implement filtering controls. |
|
8.3.4 |
|
GENPACT shall ensure that mobile code is used only after approval from the Information
Security Team. |
|
8.4 |
|
ISO 27001 Clauses/ Controls Addressed |
|
|
|
A.10.4.1 Controls against malicious code |
|
|
|
|
A.10.4.2 Controls against mobile code |
8.5 |
|
Associated Procedures/ Guidelines |
|
|
|
Virus Control BPMS. |
|
|
|
|
GENPACT Security Metrics Process |
|
|
|
|
Information Security Policy Snapshot. |
|
|
|
|
GENPACT Incident Res Procedure. |
|
|
|
|
Guidelines on the use of mobile code |
|
|
|
|
|
|
|
INFORMATION SECURITY POLICY
|
|
|
The objective of this policy is to ensure that backup of business critical information,
applications and systems is available.
GENPACT shall ensure backup of business critical information, applications and systems is
maintained, tested and restored on a regular basis.
9.2 |
|
Ownership and Responsibilities |
|
|
|
Server Management Group |
|
|
|
|
Network Management Group |
|
|
|
|
BCP Team |
9.3 |
|
Policy Rules |
|
9.3.1 |
|
GENPACT shall identify business critical information, applications and information systems
that require to be backed up as per business process requirement. |
|
9.3.2 |
|
GENPACT shall define the type (full, incremental or differential) and frequency of backups. |
|
9.3.3 |
|
GENPACT shall follow guidelines for the storage of backup onsite, offsite as well as the
secure movement of backup. |
|
9.3.4 |
|
GENPACT shall define and, follow guidelines for securing the backup; this shall be inline
with the data classification guidelines. |
|
9.3.5 |
|
GENPACT shall define and implement restoration testing and recovery procedures along with
the frequency of testing required. |
|
9.3.6 |
|
GENPACT shall ensure that the backup procedures defined are in line with the Business
Continuity Plan. |
|
9.4 |
|
ISO 27001 Clauses/ Controls Addressed |
|
|
|
A.10.5.1 Information back-up |
9.5 |
|
Associated Procedures/ Guidelines |
|
|
|
Data availability & Backup procedure |
|
|
|
|
Data Classification Guidelines |
|
|
|
|
|
|
|
INFORMATION SECURITY POLICY
|
|
|
10. |
|
NETWORK. SECURITY MANAGEMENT |
|
10.1 |
|
Objective |
The objective of this policy is to prevent unauthorized access to networked services.
GENPACT shall ensure that access to both internal and external network services is controlled and
user access to networks and networked services shall not compromise the security of the networked
services.
10.2 |
|
Ownership and Responsibilities |
|
|
|
Network Management Group |
10.3 |
|
Policy Rules |
|
10.3.1 |
|
GENPACT shall ensure that the use of network services is consistent with the user access
management policy and the requirements of the business applications. |
|
10.3.2 |
|
GENPACT shall ensure that the network and supporting utilities are adequately protected. |
|
10.3.3 |
|
GENPACT shall ensure that operational responsibility for networks is separated from computer
operations where appropriate. |
|
10.3.4 |
|
Special controls shall be established by GENPACT to safeguard the confidentiality and
integrity of data passing over public networks and over wireless networks and shall protect
the connected systems and applications. |
|
10.3.5 |
|
GENPACT shall identify and include in the network services agreements with external parties,
a clear description of the security features, service levels and management requirements of
all network services used by the organization. |
|
10.3.6 |
|
GENPACT shall ensure that access to resources by remote users is subjected to
authentication. |
|
10.3.7 |
|
GENPACT shall ensure that access to configuration and diagnostic ports shall only be allowed
after approval. |
|
10.3.8 |
|
GENPACT shall ensure that controls are introduced in networks to segregate groups of
information services, users and information systems. |
|
10.3.9 |
|
GENPACT shall implement routing controls for networks to ensure that computer connections
and information flows do not breach the access control policy. |
|
10.3.10 |
|
GENPACT shall implement and manage its Fire walls as per Eire all Security Guidelines. |
|
10.4 |
|
ISO 27001 Clauses/ Controls Addressed |
|
|
|
A.10.6.1 Network controls |
|
|
|
|
A.10.6.2 Security of network services |
|
|
|
|
A.10.8.5 Business information systems |
|
|
|
|
A.11.4.1 Policy on use of network services |
|
|
|
|
A.11.4.2 User authentication for external connections |
|
|
|
|
A.11.4.4 Remote diagnostic and configuration port protection |
|
|
|
|
A.11.4.5 Segregation in networks |
|
|
|
|
A.11.4.6 Network connection control |
|
|
|
|
|
|
|
INFORMATION SECURITY POLICY
|
|
|
|
|
|
A.11.4.7 Network routing control |
10.5 |
|
Associated Procedures/ Guidelines |
|
|
|
External party connection to the GENPACT Network |
|
|
|
|
VPN End User Guidelines |
|
|
|
|
VPN Connections To GENPACT Network (VPN Hub) |
|
|
|
|
Waging GENPACT IP Network |
|
|
|
|
Segregation of networks |
|
|
|
|
Wireless LAN guidelines |
|
|
|
|
Modem Guidelines |
|
|
|
|
Firewall Security Guidelines |
|
|
|
|
|
|
|
INFORMATION SECURITY POLICY
|
|
|
11. |
|
INFORMATION AND MEDIA HANDLING |
|
11.1 |
|
Objective |
The objective of this policy is to ensure that access to and usage of information and media within
GENPACT are controlled.
GENPACT shall control the access to and usage, transit, disposal of all types of information and
media.
11.2 |
|
Ownership and Responsibilities |
|
|
|
Document Management Team |
|
|
|
|
Information Security Team |
|
|
|
|
Server Management Group |
|
|
|
|
Network Management Group |
|
|
|
|
Workstation Management Group |
|
|
|
|
Security Operations Centre |
|
|
|
|
Logistics Team |
11.3 |
|
Policy Rules |
|
11.3.1 |
|
GENPACT shall ensure that exchange of information through any media shall follow
well-defined procedures / guidelines. |
|
11.3.2 |
|
GENPACT shall define and implement controls to manage the usage of removable computer media
within its premises. |
|
11.3.3 |
|
GENPACT shall define and follow procedures for the secure disposal of media and information.
These shall be in line with the data classification guidelines. |
|
11.3.4 |
|
All information shall be handled according to the data classification guidelines. |
|
11.3.5 |
|
GENPACT shall follow defined guidelines for the movement of physical media to protect
sensitive information from unauthorized disclosure or modification. |
|
11.3.6 |
|
GENPACT shall take appropriate steps to ensure the integrity of publicly available
electronically published information to prevent unauthorized modification that could harm
their reputation. |
|
11.4 |
|
ISO 27001 Clauses/ Controls Addressed |
|
|
|
A.10.7.1 Management of removable computer media |
|
|
|
|
A.10.7.2 Disposal of media |
|
|
|
|
A.10.8.1 Information exchange policies and procedures |
|
|
|
|
A.10.8.3 Physical media in transit |
|
|
|
|
A.10.9.3 Publicly available information |
11.5 |
|
Associated Procedures/ Guidelines |
|
|
|
Equipment and media disposal procedure |
|
|
|
|
Data Classification Guidelines |
|
|
|
|
Guidelines for Management of Removable Media |
|
|
|
|
Material Movement (GENPACT
Physical Security Policies) |
|
|
|
|
|
|
|
INFORMATION SECURITY POLICY
|
|
|
12. |
|
EMAIL SECURITY |
|
12.1 |
|
Objective |
The objective of this policy is to ensure that information involved in electronic messaging systems
shall be appropriately protected.
GENPACT shall ensure that adequate controls are put in place to reduce security risks created by
the use of electronic mail.
12.2 |
|
Ownership and Responsibilities |
|
|
|
Server Management Group |
12.3 |
|
Policy Rules |
|
12.3.1 |
|
The e-mail system and all copies of messages created, sent, received or stored on the system
are (and remain) the property of GENPACT. |
|
12.3.2 |
|
GENPACT maintains the right to review, audit, intercept, access, monitor, delete and
disclose all messages created, received, sent, or stored on the e-mail server, client or in
any other form. |
|
12.3.3 |
|
The confidentiality of any message shall not be assumed. |
|
12.3.4 |
|
GENPACT maintains its e-mail system solely for conducting its business. The use of the
e-mail system for any other purpose is unauthorized and a violation of GENPACTs policy.
Unauthorized use includes, but is not limited to transmitting or storing offensive material;
compromising the security of information contained in GENPACT computers; conducting or
soliciting for political, personal, religious or charitable causes or other commercial
ventures outside the scope of the users employment and users responsibilities to the
company. |
|
12.3.5 |
|
The e-mail system shall not be used to create, send, receive or store any offensive or
disruptive messages, or materials that infringe the copyright or other intellectual property
right of any third parties. Among those that are considered offensive are any messages, which
contain but not limited to sexual implications, gender-specific comments, defamatory
statements, or any other comment that offensively addresses someones religious or political
beliefs, national origin, or disability. |
|
12.3.6 |
|
GENPACTs e-mail capacity is not unlimited. GENPACTs e-mail system and connection to the
Internet are provided for the business purpose and may not be used to engage in improper or
illegal activity. Employees shall not use the e-mail system for purposes that could
reasonably be expected to directly or indirectly cause strain on any computing facilities.
GENPACT shall restrict attachments size on the company mail system. |
|
12.3.7 |
|
Notwithstanding GENPACTs right to retrieve and read any e-mail messages, all messages
should be treated as confidential and accessed only by the intended recipient. Employees
shall only disclose information or messages obtained from the e-mail system to recipients
authorized to have such information. |
|
12.3.8 |
|
Employees and external parties are not authorized to retrieve or read any e-mail messages
that are not addressed to them. Employees should not attempt to gain access to another
employees messages without his / her permission. |
|
|
|
|
|
|
|
INFORMATION SECURITY POLICY
|
|
|
12.3.9 |
|
In order to guard against dissemination of confidential corporate information, employees
should take due care while reading confidential mails. E-mail windows should not be left open
on the screen when the computer is unattended; at such times the screen should be cleared, and
the computer should be locked so that for re-access the users password would be needed.
Email password (or other computer passwords) should be kept secret and changed periodically.
Email users are fully responsible for maintaining their own passwords |
|
12.3.10 |
|
Users must not automatically forward their e-mails to any address outside the GENPACT
system networks, unless approved by the Information Security Leader. Auto forwarding of
e-mails within GENPACT system for business purposes, may be allowed for a limited period with
the prior approval of the concerned manager. |
|
12.3.11 |
|
Users must not send confidential or restricted information via e-mail outside GENPACT;
unless it is compliant to the document classification procedures. |
|
12.4 |
|
ISO 27001 Clauses/ Controls Addressed |
|
|
|
A.10.8.4 Electronic messaging |
12.5 |
|
Associated Procedures/ Guidelines |
|
|
|
Information Security Policy Snapshot. |
|
|
|
|
Document Classification Guidelines |
|
|
|
|
Blackberry Usage guidelines |
|
|
|
|
Out of Office Email Notification Guidelines |
|
|
|
|
|
|
|
INFORMATION SECURITY
POLICY
|
|
|
13. |
|
MONITORING |
|
13.1 |
|
Objective |
The objective of this policy is to ensure information access that GENPACT detects unauthorized
information access.
GENPACT shall ensure that critical systems are monitored and information security events are
recorded.
13.2 |
|
Ownership and Responsibilities |
|
|
|
Security Operations Centre |
13.3.1 |
|
GENPACT shall ensure that audit logs recording exceptions and other security-relevant events
are produced for critical systems and kept for an agreed period to assist in future
investigations and access control monitoring. |
|
13.3.2 |
|
GENPACT shall ensure that procedures for monitoring use of information processing facilities
are established and the results of the monitoring activities are reviewed regularly. |
|
13.3.3 |
|
GENPACT shall ensure that controls are implemented to protect logging facilities and log
information against tampering and unauthorized access. |
|
13.3.4 |
|
GENPACT shall ensure that system administrator and system operator activities such as the
time at which the event occurred, the information of the event or failure, which account and
which administrator or operator was involved etc are be logged. |
|
13.3.5 |
|
GENPACT shall ensure that faults reported by users regarding problems with information
processing or communications systems are logged and corrective action is taken. |
|
13.3.6 |
|
GENPACT shall ensure that the clocks of all relevant information processing systems within
the organization or security domain are synchronized with an agreed accurate time source to
maintain accuracy of logs. |
|
13.3.7 |
|
GENPACT shall ensure that timely information about technical vulnerabilities of information
systems being used is obtained, exposure to such vulnerabilities is evaluated and appropriate
measures are taken to address the associated risk. |
|
13.3.8 |
|
All managers shall contribute in spreading security awareness within their area of
responsibility. |
|
13.3.9 |
|
GENPACT shall ensure that information systems are reviewed regularly for compliance with
security implementation standards. |
|
13.4 |
|
ISO 27001 Clauses/ Controls Addressed |
|
|
|
A.10.10.1 Audit logging |
|
|
|
|
A.10.10.2 Monitoring system use |
|
|
|
|
A.10.10.3 Protection of log information |
|
|
|
|
A.10.10.4 Administrator and operator logs |
|
|
|
|
A.10.10.5 Fault logging |
|
|
|
|
A.10.10.6 Clock synchronization |
|
|
|
|
A.12.6.1 Vulnerability management |
|
|
|
|
|
|
|
INFORMATION SECURITY
POLICY
|
|
|
|
|
|
A.15.2.1 Compliance with security policy and standards |
|
|
|
|
A.15.2.2 Technical compliance checking |
13.5 |
|
Associated Procedures/ Guidelines |
|
|
|
Procedures for monitoring of system use. |
|
|
|
|
ESR (Employee service request) process |
|
|
|
|
ISMS Management reference document. |
|
|
|
|
GENPACT Security Metrics BPMS. |
|
|
|
|
|
|
|
INFORMATION SECURITY
POLICY
|
|
|
14. |
|
USER ACCESS MANAGEMENT |
|
14.1 |
|
Objective |
The objective of this policy is to ensure that GENPACT establishes access control rules that take
into account policies for information dissemination and authorization.
GENPACT shall ensure that an access to information and information processing systems is controlled
and reviewed based on business and security requirements for access.
14.2 |
|
Ownership and Responsibilities |
|
|
|
Server Management Group |
|
|
|
|
Workstation Management Group |
14.3 |
|
Policy Rules |
|
14.3.1 |
|
GENPACT shall ensure that access to information; information processing facilities is
controlled on the basis of business requirements. |
|
14.3.2 |
|
GENPACT shall ensure that there is a formal user registration and deregistration procedure
in place for granting and revoking access to all information systems and services. |
|
14.3.3 |
|
GENPACT shall ensure that users access rights are reviewed at regular intervals. |
|
14.3.4 |
|
GENPACT shall ensure that the procedure for logging into an operating system is designed to
minimize the opportunity for unauthorized access. |
|
14.3.5 |
|
GENPACT shall ensure that all users have a unique identifier (user ID) for their individual
use only, and a suitable authentication technique is chosen to substantiate the claimed
identity of a user. The use of group IDs shall be permitted with prior authorization where
they are suitable for the work carried out. |
|
14.3.6 |
|
GENPACT shall ensure the use of utility programs that might be capable of overriding system
and application controls are restricted and tightly controlled. |
|
14.3.7 |
|
GENPACT shall ensure that a time-out facility shall clear the session screen and also if
required, close both the application and the network sessions after a pre-determined period of
inactivity. |
|
14.3.8 |
|
GENPACT shall ensure that access to information and application system functions by users
and support personnel is on a need-to-know basis and is consistent with the organization
access control policy and Asset Management Policy. |
|
14.4 |
|
ISO 27001 Clauses/ Controls Addressed |
|
|
|
A.10.8.5 Business information systems |
|
|
|
|
A.11.1.1 Access control policy |
|
|
|
|
A.11.2.1 User registration |
|
|
|
|
A.11.2.2 Privilege management |
|
|
|
|
A.11.2.4 Review of user access rights |
|
|
|
|
A.11.5.1 Secure log-on procedures |
|
|
|
|
A 11.5.2 User identification and authentication |
|
|
|
|
A.11.5.4 Use of system utilities |
|
|
|
|
A.11.5.5 Session time-out |
|
|
|
|
|
|
|
INFORMATION SECURITY
POLICY
|
|
|
|
|
|
A.11.6.1 Information access restriction |
14.5 |
|
Associated Procedures/ Guidelines |
|
|
|
ESR (Employee Service request process |
|
|
|
|
GENPACT Human Resources Policy |
|
|
|
|
Account Management BPMS |
|
|
|
|
Guidelines for secure logon |
|
|
|
|
Procedure for checking for utilities / software installed |
|
|
|
|
Password :Management Guidelines |
|
|
|
|
SSO security guidelines For GENPACT worker |
|
|
|
|
|
|
|
INFORMATION SECURITY
POLICY
|
|
|
15. |
|
PASSWORD |
|
15.1 |
|
Objective |
The objective of this policy is to ensure that quality passwords are used and securely managed to
prevent unauthorized access to GENPACT information assets.
GENPACT shall define and follow a robust password policy to control access to information and information processing facility.
15.2 |
|
Ownership and Responsibilities |
|
|
|
Information Security Team |
|
|
|
|
Server Management Group |
15.3 |
|
Policy Rules |
|
15.3.1 |
|
GENPACT shall follow a formal password management process for the allocation of passwords.
This process shall be system controlled wherever possible. |
|
15.3.2 |
|
GENPACT shall ensure that all passwords are kept confidential and not shared unless
otherwise authorized by the ISL. |
|
15.3.3 |
|
GENPACT shall define procedures for password resets and also for verification,
authentication and subsequent secure communication of temporary passwords to concerned
personnel. |
|
15.3.4 |
|
GENPACT shall implement controls such that passwords shall not be stored on computer systems
in unprotected form. |
|
15.3.5 |
|
GENPACT shall implement controls such that users follow complexity guidelines in the
selection of passwords to ensure its quality. |
|
15.3.6 |
|
GENPACT shall implement controls to change passwords as per he defined periodicity. |
|
15.4 |
|
ISO 27001 Clauses/ Controls Addressed |
|
|
|
A.112.3 User password management |
|
|
|
|
A.113.1 Password use |
|
|
|
|
A.11.5.3 Password management system |
15.5 |
|
Associated Procedures/ Guidelines |
|
|
|
Password management guidelines |
|
|
|
|
|
|
|
INFORMATION SECURITY
POLICY
|
|
|
16. |
|
OPERATIONS MANAGEMENT |
|
16.1 |
|
Objective |
The objective of this policy is to ensure the correct and secure operation of Information
Processing facilities and to establish responsibilities and procedures for their management.
GENPACT shall manage operations within the organization to maintain the security of its information
processing facilities and information assets.
16.2 |
|
Ownership and Responsibilities |
|
|
|
Server Management Group |
|
|
|
|
Network Management Group |
|
|
|
|
Workstation Management Group |
|
|
|
|
Application Support Group |
|
|
|
|
Security Operations Centre |
16.3 |
|
Policy Rules |
|
16.3.1 |
|
GENPACT shall maintain documented operating procedures for the management of
information-processing facilities and ensure that they are available to all employees who
require them. |
|
16.3.2 |
|
GENPACT shall incorporate formal change management procedures for the control of changes
made. |
|
16.3.3 |
|
GENPACT shall ensure segregation of duties, wherever applicable, to prevent against system
misuse, disclosure and corruption. |
|
16.3.4 |
|
GENPACT shall physically / logically separate development, testing and production
environments to prevent unwanted modification of files, system environment, or system failure. |
|
16.3.5 |
|
GENPACT shall maintain and follow rules for the migration of application systems and data
between different environments. |
|
16.3.6 |
|
GENPACT shall continuously monitor and make projections for future capacity requirements to
ensure adequate processing power, storage and other resources to prevent system overload. |
|
16.3.7 |
|
GENPACT management shall ensure that the requirements and criteria for acceptance of new
systems, upgrades, new versions are clearly defined, agreed, documented and tested |
|
16.3.8 |
|
GENPACT shall carry out system acceptance test prior to acceptance of any new type of
information processing facilities. |
|
16.3.9 |
|
GENPACT shall implement appropriate controls to protect equipment, applications and data
from unauthorized access when left unattended by the user. |
|
16.3.10 |
|
All employees of GENPACT shall be required to follow clear desk guidelines for papers and
removable storage media and clear screen guidelines for information processing facilities in
order to reduce the risks of unauthorized access, loss of, and damage to information during
and outside normal working hours. |
|
16.3.11 |
|
GENPACT shall identify sensitive information systems and ensure that these systems run on
logically / physically isolated systems to avoid disruptions. |
|
16.3.12 |
|
GENPACT shall control the installation of software on its production systems to prevent
corruption of systems and information. |
|
|
|
|
|
|
|
INFORMATION SECURITY
POLICY
|
|
|
16.3.13 |
|
GENPACT shall ensure that application systems are reviewed and tested to ensure that there
is no adverse impact on operation or security when changes to the operating system are made. |
|
16.4 |
|
ISO 27001 Clauses/ Controls Addressed |
|
|
|
A.10.1.1 Documented operating procedure |
|
|
|
|
A.10.1.2 Change management |
|
|
|
|
A.10.1.3 Segregation of duties |
|
|
|
|
A.10.1.4 Separation of development test and operational facilities |
|
|
|
|
A.103.1 Capacity management |
|
|
|
|
A.10.32 System acceptance |
|
|
|
|
A.10.8.5 Business information systems |
|
|
|
|
A.11.3.2 Unattended user equipment |
|
|
|
|
A.11.3.3 Clear desk and clear screen policy |
|
|
|
|
A.11.6.2 Sensitive system isolation |
|
|
|
|
A.12.4.1 Control of operational software |
|
|
|
|
A.12.5.2 Technical review of applications after operating system changes |
16.5 |
|
Associated Procedures/ Guidelines |
|
|
|
Guideline for documenting operating procedures |
|
|
|
|
Change Control Process |
|
|
|
|
Kintana Change Management |
|
|
|
|
Managing GENPACT IP networks |
|
|
|
|
Capacity Management |
|
|
|
|
System Acceptance Checklists |
|
|
|
|
Clear desk and clear screen guidelines |
|
|
|
|
GENPACT Physical Security Policy |
|
|
|
|
Procedure / Guidelines for controlling installation / use of software on
operational systems (ESR Process) |
|
|
|
|
|
|
|
INFORMATION SECURITY
POLICY
|
|
|
17. |
|
TELEWORKING AND MOBILE COMPUTING
|
|
17.1 |
|
Objective |
The objective of this policy is to ensure information security when using mobile and teleworking
facilities.
GENPACT shall ensure that when using mobile computing and teleworking, the risks of working in an
unprotected environment are considered and appropriate protection is applied.
17.2 |
|
Ownership and Responsibilities |
|
|
|
Information Security Team |
17.3 |
|
Policy Rules |
|
17.3.1 |
|
GENPACT shall ensure that special care is taken to ensure that business information is not
compromised when using mobile computing and communication facilities like palmtops, laptops,
smart cards and mobile phones. |
|
17.3.2 |
|
GENPACT shall take into account the risks of working with mobile computing equipment in
unprotected environment. |
|
17.3.3 |
|
GENPACT shall ensure that all mobile computing facilities are adequately protected by using
appropriate techniques. |
|
17.3.4 |
|
GENPACT shall ensure that access to business information by remote users across public
networks takes place only after successful identification and authentication. |
|
17.3.5 |
|
GENPACT shall train users on the additional risks resulting from using their mobile
computing equipments in public areas or over the public network. |
|
17.3.6 |
|
GENPACT shall allow teleworking only horn authorized systems and processes. |
|
17.3.7 |
|
GENPACT shall not allow privately owned devices to connect to the GENPACT network. |
|
17.3.8 |
|
GENPACT shall not allow use of any personal hardware / software for business purposes. |
|
17.3.9 |
|
GENPACT has Blackberry Usage Guidelines and shall ensure that its employees adhere to the
same. |
|
17.3.10 |
|
GENPACT also has Work From Home (WFH) Policy with the objective to secure GENPACT assets,
systems and equipment for the purpose of WORK FROM HOME. |
|
17.4 |
|
ISO 27001 Clauses/ Controls Addressed |
|
|
|
A.11.7.1 Mobile computing and communications |
|
|
|
|
A.11.7.2 Tele-working |
17.5 |
|
Associated Procedures/ Guidelines |
|
|
|
VPN Connections To GENPACT Network (VPN Hub) |
|
|
|
|
End user awareness for use of mobile computing equipment |
|
|
|
|
Mobile computing guideline |
|
|
|
|
Work From Home Policy |
|
|
|
|
|
|
|
INFORMATION SECURITY
POLICY
|
|
|
18. |
|
APPLICATION DEVELOPMENT AND MANAGEMENT |
|
18.1 |
|
Objective |
The objective of this policy is to ensure that security is built into application development.
GENPACT shall effectively manage the process of application development, testing and deployment.
18.2 |
|
Ownership and Responsibilities |
18.3 |
|
Policy Rules |
|
18.3.1 |
|
GENPACT shall ensure that security requirements for new applications systems are explicitly
defined during the design stages, and shall comply with the Data Classification Guidelines. |
|
18.3.2 |
|
GENPACT shall implement procedures to verify and protect the input data with adequate checks
and controls. |
|
18.3.3 |
|
GENPACT shall ensure test data used in the application development is adequately protected. |
|
18.3.4 |
|
GENPACT shall ensure that the source code of developed applications available for access,
modification or use only to authorized individuals. |
|
18.3.5 |
|
GENPACT shall define and document change control procedures for all applications developed /
modified to minimize the risk of corruption. |
|
18.3.6 |
|
GENPACT shall ensure that operational software is purchased only from approved vendors. |
|
18.3.7 |
|
GENPACT shall ensure that any changes to purchased software products shall follow the
application change control procedures. |
|
18.3.8 |
|
GENPACT shall ensure that applications developed are protected from information leakage |
|
18.3.9 |
|
GENPACT shall ensure that agreements and adequate controls are in place while outsourcing
application development to external parties. |
|
18.4 |
|
ISO 27001 Clauses/ Controls Addressed |
|
|
|
A.12.1.1 Security requirements analysis and specification |
|
|
|
|
A.12.2.1 Input data validation |
|
|
|
|
A.12.2.2 Control of internal processing |
|
|
|
|
A.12.2.3 Message integrity |
|
|
|
|
A.12.2.4 Output data validation |
|
|
|
|
A.12.4.2 Protection of system test data |
|
|
|
|
A.12.4.3 Access control to program source code |
|
|
|
|
A.12.5.1 Change control procedures |
|
|
|
|
A.12.5.3 Restrictions on changes to software packages |
|
|
|
|
A.12.5.4 Information leakage |
|
|
|
|
A.12.5.5 Outsourced software development |
|
|
|
|
|
|
|
INFORMATION SECURITY
POLICY
|
|
|
18.5 |
|
Associated Procedures/ Guidelines |
|
|
|
Application Security Tollgate Review (Tollgate Procedure)
|
|
|
|
|
Application Development/Change control procedures |
|
|
|
|
Data validation processing guidelines |
|
|
|
|
Outsourced software development guidelines |
|
|
|
|
|
|
|
INFORMATION SECURITY
POLICY
|
|
|
19. |
|
CRYPTOGRAPHY |
|
19.1 |
|
Objective |
The objective of this policy is to regulate the usage of cryptographic controls within GENPACT to
protect confidential information.
GENPACT shall ensure that the usage of cryptographic controls is controlled, authorized and
commensurate to the sensitivity of information to be protected.
19.2 |
|
Ownership and Responsibilities |
|
|
|
Information Security Team |
19.3 |
|
Policy Rules |
|
19.3.1 |
|
GENPACT shall use cryptographic controls, where appropriate for the protection of sensitive
information. |
|
19.3.2 |
|
GENPACT shall follow documented procedures detailing the roles and responsibilities for
management of cryptographic techniques. |
|
19.3.3 |
|
The level and use of cryptographic controls shall be based on business requirement and shall
be in line with the Data Classification Guidelines. |
|
19.3.4 |
|
GENPACT shall ensure that the cryptographic controls used abide by the laws of the land. |
|
19.4 |
|
ISO 27001 Clauses/ Controls Addressed |
|
|
|
A.12.3.1 Policy on the use of cryptographic control |
|
|
|
|
A.12.3.2 Key management |
19.5 |
|
Associated Procedures/ Guidelines |
|
|
|
Guidelines for using cryptography tools |
|
|
|
|
Guidelines for selection of encryption algorithm |
|
|
|
|
|
|
|
INFORMATION SECURITY
POLICY
|
|
|
20. |
|
INCIDENT RESPONSE AND MANAGEMENT |
|
20.1 |
|
Objective |
The objective of this policy is to formulate an incident response and management strategy and
procedure to minimize the damage caused by security incidents and to monitor and learn from such
events.
GENPACT shall ensure that all employees report security incidents and these are logged and
resolved.
20.2 |
|
Ownership and Responsibilities |
|
|
|
Information Security Team |
|
|
|
|
Logistics Team |
|
|
|
|
Crisis Management Team |
20.3.1 |
|
GENPACT shall ensure that a point of contact exists for all employees to report information
security incidents and weaknesses. |
|
20.3.2 |
|
GENPACT shall ensure multiple teams are in place to handle different types of security
incidents and weaknesses. |
|
20.3.3 |
|
Incident triage shall be carried out by trained personnel and then directed to the different
teams designed to resolve particular type of incidents. |
|
20.3.4 |
|
GENPACT shall train all its employees on the different types of information security
incidents and also to report security incidents and weaknesses. Users shall report any
information security incident or weakness to his/her Manager & the ISL/ISO. |
|
20.3.5 |
|
GENPACT shall ensure that the roles and responsibilities for all involved parties are well
defined and documented. |
|
20.3.6 |
|
GENPACT shall log and retain records of all information security incidents. |
|
20.3.7 |
|
A root cause analysis for all logged information security incidents shall be carried out to
prevent reoccurrence. |
|
20.3.8 |
|
In case of requirement for legal action, GENPACT shall conform to the rules of evidence laid
down in the respective countries and present the evidence accordingly. |
|
20.3.9 |
|
20.3.9 The Incident response procedure shall be in line with the business continuity policy. |
|
20.4 |
|
ISO 27001 Clauses/ Controls Addressed |
|
|
|
A.13.1.1 Reporting information security events |
|
|
|
|
A.13.1.2 Reporting security weaknesses |
|
|
|
|
A.13.2.1 Responsibilities and procedures |
|
|
|
|
A.13.2.2 Learning from information security incidents |
|
|
|
|
A.13.2.3 Collection of evidence |
20.5 |
|
Associated Procedures/ Guidelines |
|
|
|
Incident Response Procedure |
|
|
|
|
IT Helpdesk |
|
|
|
|
BCP activation procedure |
|
|
|
|
|
|
|
INFORMATION SECURITY
POLICY
|
|
|
|
|
|
Emergency evacuation procedure |
|
|
|
|
Disciplinary process for breach of policy |
|
|
|
|
|
|
|
INFORMATION SECURITY
POLICY
|
|
|
|
|
|
21.
|
|
BUSINESS CONTINUITY PLANNING |
|
|
|
21.1
|
|
Objective |
The objective of this policy is to ensure that well-defined and tested business continuity plans
exists to safeguard all critical business processes, information, information processing facilities
and personnel from disruptions.
GENPACT shall define, implement, test and maintain continuity plans to reduce the disruption caused
by disasters and security failures to an acceptable level,
|
|
|
21.2
|
|
Ownership and Responsibilities |
|
|
|
|
|
BCP Team |
|
|
|
21.3
|
|
Policy Rules |
|
|
|
21.3.1
|
|
GENPACT shall ensure that a managed process exists to facilitate effective development,
maintenance, testing and execution of business continuity plans. |
|
|
|
21.3.2
|
|
GENPACT shall ensure that a business impact analysis is carried out periodically to
determine the potential impact of the interruptions and subsequently put alternate controls
and processes in place. |
|
|
|
21.3.3
|
|
The business continuity planning framework shall be defined to maintain or restore business
operations in the required time frames to cause least disruptions to business. |
|
|
|
21.3.4
|
|
A business continuity framework shall be designed that states the conditions or activation
and personnel responsible for execution of each component of the plan. |
|
|
|
21.3.5
|
|
GENPACT shall ensure that business continuity plan is inline with the Incident Management
Policy. |
|
|
|
21.3.6
|
|
The plans shall be regularly tested and improved to ensure that they are effective and up to
date. |
|
|
|
21.4
|
|
ISO 27001 Clauses/ Controls Addressed |
|
|
|
A.14.1.1 Including information security in the management process |
|
|
|
|
|
A.14.1.2 Business continuity and risk assessment |
|
|
|
|
|
A.14.1.3 Developing and implementing continuity information security |
|
|
|
|
|
A.14.1.4 Business continuity planning framework |
|
|
|
|
|
A.14.1.5 Testing, maintaining and re-assessing business continuity plans |
|
|
|
21.5
|
|
Associated Procedures/ Guidelines |
|
|
|
|
|
Emergency Service Level Procedure |
|
|
|
|
|
Crisis Management Procedure |
|
|
|
|
|
Business Continuity Testing Procedure |
|
|
|
|
|
BCP Handbook / Red Book |
|
|
|
|
|
|
|
INFORMATION SECURITY
POLICY
|
|
|
|
|
|
22.
|
|
ACCEPTABLE USAGE |
|
|
|
22.1
|
|
Objective |
The objective of this policy is to educate end users on the acceptable usage of company information
and information processing facilities.
GENPACT shall ensure that all employees & external party workers use GENPACT information assets as
defined by the policies, procedures and guidelines and only for business purposes.
|
|
|
22.2
|
|
Ownership and Responsibilities |
All users accessing GENPACTs information systems
|
|
|
22.3
|
|
Policy Rules |
|
|
|
22.3.1
|
|
Users shall not surf the Internet for non-business purposes and should strictly avoid
visiting pornographic or entertainment sites. |
|
|
|
22.3.2
|
|
Users shall not download songs, movies, humour clippings, advertisements, pornographic &
other non-business or non-productive material. |
|
|
|
22.3.3
|
|
Users shall not download software from the network / Internet without prior approval. |
|
|
|
22.3.4
|
|
Users shall not post any company proprietary information on Internet share drives /briefcase,
public forums, newsrooms or bulletin boards. |
|
|
|
22.3.5
|
|
Users shall not access non-Genpact e-mail sites such as Yahoo, Hotmail, Gmail etc. unless
authorized for business use. |
|
|
|
22.3.6
|
|
Users shall not use their official email IDs to subscribe to any newsletters, participate
in surveys, online quizzes, registrations etc. unless explicitly authorized. Your Genpact
e-mail account is provided for business purposes; however limited non-business use which is
not an abuse of Company time and/or resources, and which does not violate any Genpact
policies. |
|
|
|
22.3.7
|
|
Users shall not participate in chain mails, forwarding of jokes and other non-productive
emails. |
|
|
|
22.3.8
|
|
Users shall ensure that they do not send advertisement of sale of assets, invitations,
wishes, etc to large groups without prior approval or unless they are authorized. |
|
|
|
22.3.9
|
|
Users shall avoid opening any mail from unknown users / sources and also avoid downloading
or opening suspicious attachments or clicking on suspicious links. |
|
|
|
22.3.10
|
|
Suspicious mails shall be reported to the Manager / IT SPOC / Security Team immediately. |
|
|
|
22.3.11
|
|
Users shall access Company resources using their own IDs. |
|
|
|
22.3.12
|
|
Users shall keep all their passwords confidential. |
|
|
|
22.3.13
|
|
Users shall ensure that Corporate Hardware/Software is not used for Personal purpose. Use
of any Personal Hardware/Software shall not be allowed for corporate purpose. |
|
|
|
22.3.14
|
|
Use of External Storage devices (Floppies/CDs/Zip Drives/USB Hard disk) shall not be
permitted on Corporate network/Hardware unless authorized by Information Security. |
|
|
|
|
|
|
|
INFORMATION SECURITY
POLICY
|
|
|
|
|
|
22.3.15
|
|
Users shall report any information security incident or weakness to his/her Manager &
the ISL/ISO. |
|
|
|
22.3.16
|
|
Users shall follow the clear desk and clear screen guidelines to protect information and
information processing facilities from unauthorized access. |
|
|
|
22.3.17
|
|
If privileged access is given to Users, they should use those access rights only for the
business purpose for which they are given access. |
|
|
|
22.3.18
|
|
Mobile computing facilities such as Laptops/PDA should not be left unattended in public
areas such as airports, hotels and meeting rooms. |
|
|
|
22.3.19
|
|
Using Company resources to conduct outside business ventures or other actions inconsistent
or in violation of the Company policies shall not be permitted |
|
|
|
22.3.20
|
|
Users of GENPACT systems shall be aware that their information systems and information are
not private and the company reserves the right to monitor and audit these from time to time. |
|
|
|
22.3.21
|
|
Any breach of company policy shall warrant necessary disciplinary action up to termination
of employment. |
|
|
|
22.3.22
|
|
Users shall raise any concerns about the appropriate use of Genpact Information resources
such as loss or misuse of devices (e.g. a laptop or PDA) or unauthorized sharing or disclosure
of Genpact Information with their immediate managers and Genpact Information Security team
(infosec@genpact.com) |
|
|
|
22.4
|
|
ISO 27001 Clauses/ Controls Addressed |
|
|
|
|
|
A.7.1.3 Acceptable Usage of Assets |
|
|
|
|
|
A.10.8.4 Electronic messaging |
|
|
|
|
|
A.10.10.2 Monitoring system use |
|
|
|
|
|
A.11.3.3 Clear Desk and Clear screen policy |
|
|
|
22.5
|
|
Associated Procedures/ Guidelines |
|
|
|
|
|
ISMS Policy snapshot |
|
|
|
|
|
E-mail Policy |
|
|
|
|
|
Awareness Guidelines |
|
|
|
|
|
|
|
INFORMATION SECURITY
POLICY
|
|
|
|
|
|
23.
|
|
COMPLIANCE |
|
|
|
23.1
|
|
Objective |
The objective of this policy is to ensure that GENPACT avoids breaches of any law, statutory,
regulatory or contractual obligations, and of any security requirements.
GENPACT shall define, document and maintain up to date all relevant statutory, regulatory and
contractual requirements and the organizations approach to meet these requirements for each of the
information systems.
|
|
|
23.2
|
|
Ownership and Responsibilities |
|
|
|
Legal Team |
|
|
|
|
Information Security Team |
|
|
|
23.3.1
|
|
GENPACT shall define and document the specific controls and individual responsibilities to
meet all the statutory, regulatory and contractual requirements. |
|
23.3.2
|
|
GENPACT shall implement appropriate procedures to ensure compliance with legislative,
regulatory and contractual agreements on the use of material in respect of which there might
be intellectual property rights and on the use of proprietary software products. |
|
23.3.3
|
|
GENPACT shall ensure that copyrights and intellectual property rights are not violated. |
|
23.3.4
|
|
GENPACT shall protect all important records from loss, destruction and falsification, in
accordance with statutory, regulatory, contractual and business requirements. |
|
23.3.5
|
|
GENPACT shall ensure data protection and privacy as required in relevant legislation,
regulations and contractual clauses. |
|
23.3.6
|
|
GENPACT shall ensure that cryptographic controls are used in compliance with all relevant
agreements, laws and regulations. |
|
23.3.7
|
|
GENPACT shall seek legal advice to ensure compliance with national laws and regulations. |
|
23.3.8
|
|
GENPACT shall carefully plan the audit requirements and activities involving checks on
operational systems so as to minimize the risk of disruptions to business processes. |
|
23.3.9
|
|
GENPACT shall protect access to information systems audit tools in order to prevent any
possible misuse or compromise. |
|
|
|
23.4
|
|
ISO 27001 Clauses/ Controls Addressed |
|
|
|
A.6.1.8 Independent review of Information Security |
|
|
|
|
A.15.1.1 Identification of applicable legislation |
|
|
|
|
A.15.1.2 Intellectual property rights (IPR) |
|
|
|
|
A.15.1.3 Protection of organizational records |
|
|
|
|
A.15.1.4 Data protection and privacy of personal information |
|
|
|
|
A.15.1.6 Regulation of cryptographic controls |
|
|
|
|
A.15.3.1 Information systems audit controls |
|
|
|
|
A.15.3.2 Protection of information systems audit tools |
|
|
|
|
|
|
|
INFORMATION SECURITY
POLICY
|
|
|
|
|
|
23.5
|
|
Associated Procedures/ Guidelines |
|
|
|
Legal Knowledge Central |
|
|
|
|
ISMS Management Reference Document |
|
|
|
|
Integrity policy |
|
|
|
|
Document in management policy / Document retention Policy |
|
|
|
|
Data Privacy Policy |
|
|
|
|
|
|
|
INFORMATION SECURITY
POLICY
|
|
|
|
|
|
24.
|
|
APPENDIX |
|
|
|
24.1
|
|
APPENDIX A: Abbreviations |
|
|
|
|
|
|
|
|
|
|
|
BPMS
|
|
: Business Process Management System |
|
|
|
|
|
BCP/DRP
|
|
: Business Continuity/ Disaster Recovery Planning team |
|
|
|
|
|
EHS
|
|
: Environmental Health & Safety team |
|
|
|
|
|
ISL
|
|
: Information Security Leader |
|
|
|
|
|
RFP
|
|
: Request for Proposal |
|
|
|
|
|
NDA
|
|
: Non-Disclosure Agreement |
|
|
|
|
|
SPOC
|
|
: Single Points of Contact |
|
|
|
|
|
ESR
|
|
: Employee Service Request |
|
|
|
|
|
GTN
|
|
: GE Telecommunications Network |
|
|
|
|
|
SSO
|
|
: Single Sign-On |
|
|
|
|
|
SDLC
|
|
: Software Development Life Cycle |
|
|
|
|
|
SLA
|
|
: Service Level Agreement |
|
|
|
|
|
IPR
|
|
: Intellectual Property Rights |
|
|
|
|
|
CIO
|
|
: Chief Information Officer |
|
|
|
|
|
CTO
|
|
: Chief Technology Officer |
|
|
|
|
|
CFO
|
|
: Chief Finance Officer |
|
|
|
|
|
|
|
INFORMATION SECURITY POLICY
|
|
|
24.2 APPENDIX B: Terms & Definitions
Certain Terms are used throughout this policy. In order to avoid misinterpretation, several of the
more commonly used terms are defined below.
|
|
|
|
|
Associate
|
|
:
|
|
Any full time or part time worker who has
been hired by GENPACT, and is authorized to
read, listen, record, enter, or update
GENPACT Data resources. |
|
|
|
|
|
Temporary Personnel
|
|
:
|
|
Non- GENPACT personnel; typically temporary
personnel contracted with GENPACT through a
temporary employment agency. Although
temporary personnel often have access to many
corporate resources, they are not considered
GENPACT associates. |
|
|
|
|
|
Contract Programmer
or Consultant
|
|
:
|
|
Any personnel who contracts to work for a
local or corporate GENPACT IT department,
typically on a specific project such as the
implementation of a new application or
platform. Contract programmers and
consultants are not considered GENPACT
associates. |
|
|
|
|
|
COE
|
|
:
|
|
Centre of Excellence - GENPACT is vertically
divided into different Business Units (BU)
called Centres of Excellence, referred to as
COE in this document. |
|
|
|
|
|
ISL
|
|
:
|
|
Information Security Leader - accountable for
the overall management of information
security for each pole. The term ISL refers
to local (pole) ISL. Wherever global ISL is
required, it will be explicitly mentioned in
the document. |
|
|
|
|
|
Global ISL
|
|
:
|
|
Global Information Security Leader -
accountable for the overall management of
information security in GENPACT |
|
|
|
|
|
ISMS
|
|
:
|
|
Information Security Management System - It
is that part of the overall management
system, based on a Business risk approach, to
establish implement, operate, monitor,
maintain and improve information security.
The management system includes organization,
structure, and policies, planning activities,
responsibilities, practices, administration
and resources. |
|
|
|
|
|
GENPACT Global
Security Council
|
|
:
|
|
GENPACT Management responsible for
overseeing the implementation of information
security across the organization. |
|
|
|
|
|
GENPACT Security
Council
|
|
:
|
|
Information Security Forum for each of the
poles. All local COEs have representation in
GENPACT security council headed by GENPACT
ISL. Security council refers to the |
|
|
|
|
|
|
|
INFORMATION SECURITY POLICY
|
|
|
|
|
|
|
|
|
|
|
|
local
(pole) security policy. Wherever global
security council is required, it will be
explicitly mentioned in the document. |
|
|
|
|
|
Pole
|
|
:
|
|
Country office |
|
|
|
|
|
Custodian
|
|
:
|
|
A full time associate who is appointed
custodian is responsible for the
administration of controls and for
processing, storing and protecting data and
other resources residing on personal
computers, Servers, LANs or mainframes. This
responsibility includes one or more of: |
|
|
|
|
|
|
|
|
|
Providing physical safeguards |
|
|
|
|
|
|
|
|
|
Developing procedural safeguards |
|
|
|
|
|
|
|
|
|
Controlling and monitoring information
access |
|
|
|
|
|
|
|
|
|
Backing up data and other resources |
|
|
|
|
|
Guardian
|
|
:
|
|
A management-level, full time associate of
GENPACT company, who is responsible for
creating or maintaining resources, including
data or software which reside on a personal
computer/Server, LAN or mainframe. |
|
|
|
|
|
Home Computer
|
|
:
|
|
A generic term which applies to non-GENPACT
desktop or laptop PC used by an associate or
covered employee to perform work-related
tasks or telecommute from a worksite other
than a GENPACT location. |
|
|
|
|
|
ID or User ID
|
|
:
|
|
A unique identifier assigned to a system
user. It can be a domain user id or an SSO
id |
|
|
|
|
|
Information Resource
|
|
:
|
|
Any tangible or intangible asset owned,
leased or rented by GENPACT for use by an
associate or covered employee which stores,
retrieves or possesses electronic or hardcopy
data. This definition includes any
peripheral devices or technologies which
support or enhance the storage, retrieval or
processing of electronic data. |
|
|
|
|
|
Owner
|
|
:
|
|
An associate who creates any data would be
the owner of that data and shall, be
responsible for ensuring that the data is
protected as per the security requirements
set by GENPACT. Final ownership of any data
shall be with GENPACT. |
|
|
|
|
|
|
|
INFORMATION SECURITY POLICY
|
|
|
|
|
|
|
|
Personal Computer/Desktop/
Workstation
|
|
:
|
|
Also referred to as a PC, microprocessor, or
desktop computer. It typically consists of a
CPU, monitor and keyboard, and optional
peripherals such as a modem or a printer. |
|
|
|
|
|
Portable computer
|
|
:
|
|
A generic term that applies to any portable
GENPACT owned or rented computer hardware,
including the software loaded on it used by
and assigned to any GENPACT associate
regardless of their location. |
Exhibit 6
Insurance Policies
Genpact shall maintain insurance policies for the limits as stated below during the term of this
Agreement:
|
(a) |
|
Errors and omissions/network and internet ($5MM) per occurrence and in annual
aggregate. |
|
|
(b) |
|
Crime ($5MM) per occurrence and in annual aggregate. |
|
|
(c) |
|
Umbrella policy ($5MM) per occurrence and in annual aggregate. |
|
|
(d) |
|
Commercial general liability ($1MM) per occurrence and in annual aggregate. |
Exhibit 7
Information Security Addendum
Information
Security Addendum
[***]
|
|
|
*** |
|
Confidential material redacted and filed separately with the Commission |
Exhibit 8
Genpact Affiliates
The following are the list of Genpact Affiliates approved by Green Dot for performing Services
under the MSA:
|
1. |
|
Genpact Services LLC. Philippines |
|
|
2. |
|
Genpact Administraciones-Guatemala, S.A. Guatemala |
Genpact shall seek approval of Green Dot in the event any other Affiliate of Genpact is to perform
services under this Agreement.
Exhibit 9
Refresh Schedule
IT Fixed Asset Management Process
For GREEN DOT
Technology Equipment, Media selection and disposal guidelines
|
|
Technology Solution is provided with the right selection of equipments |
|
|
|
All equipments are refreshed basis the guidelines laid out under (subject to
availability of compatible successor or EOL whichever is earlier) |
|
|
|
|
|
|
|
|
|
§
|
|
Desktops
|
|
[***] |
|
|
|
|
|
|
|
|
|
§
|
|
Workstation Phones
|
|
[***] |
|
|
|
|
|
|
|
|
|
§
|
|
Desktop Operating system (windows xp)
|
|
[***] |
|
|
|
|
|
|
|
|
|
§
|
|
Anti Virus |
|
Regular Updates |
|
|
|
|
|
|
|
|
|
§
|
|
Data network equipments
|
|
[***] |
|
|
|
|
|
|
|
|
|
§
|
|
Distributed Computing Equipments
|
|
[***] |
|
|
Disposal Policy (Equipments sent out for repair / replacement are subject to data
sanitization process) |
|
|
|
|
|
|
|
|
|
§ |
|
Tools Utilized - Kill Disk, Eraser or De Gauss etc. consistent with the
Information Security Addendum as detailed in Exhibit 7 of MSA |
|
|
|
|
|
|
|
|
|
§ |
|
Equipments covered are All Desktops / laptops / hard disks, server
class machines |
|
|
|
*** |
|
Confidential material redacted and
filed separately with the Commission |
exv10w15
Exhibit 10.15
Confidential Treatment Requested. Confidential portions of this document have been
redacted
and have been separately filed with the Commission.
THIS WARRANT AND THE SECURITIES ISSUABLE UPON THE EXERCISE HEREOF HAVE NOT BEEN REGISTERED
UNDER THE SECURITIES ACT OF 1933, AS AMENDED AND MAY NOT BE SOLD, TRANSFERRED, ASSIGNED OR
HYPOTHECATED EXCEPT PURSUANT TO AN EFFECTIVE REGISTRATION STATEMENT UNDER THE 1933 ACT COVERING
SUCH SECURITIES OR IF THE COMPANY RECEIVES AN OPINION OF COUNSEL REASONABLY SATISFACTORY TO THE
COMPANY, STATING THAT SUCH SALE, TRANSFER, ASSIGNMENT OR HYPOTHECATION IS EXEMPT FROM THE
REGISTRATION AND PROSPECTUS DELIVERY REQUIREMENTS OF THE 1933 ACT.
WARRANT
of
GREEN DOT CORPORATION
|
|
|
Number W-041
|
|
March 3, 2009 |
THIS CERTIFIES THAT, for value received, PayPal, Inc., a Delaware corporation (as used in the
context of this Warrant as the holder of this Warrant, the Holder) is entitled to
purchase up to the Maximum Number (as defined below) of shares (the Shares) of Common
Stock (the Common Stock) of Green Dot Corporation, a Delaware corporation (the
Company). Capitalized terms used herein and not defined shall have the meanings set forth
in that certain Master Services Agreement between the Company and PayPal, Inc., a Delaware
corporation (as used in the context of this Warrant other than as the Holder, PayPal)
dated as of February 18, 2009 (the Master Services Agreement). As used herein the
Maximum Number shall mean 4,283,456, subject to adjustment as set forth herein and
subject to the terms and conditions set forth herein; provided, however, that the Maximum Number
shall be increased by 50,000 shares on September 2, 2009 if the GE Warrant (as defined below) has
not been repurchased by the Company on or before September 1, 2009.
1. Exercise of Warrant. The terms and conditions upon which this Warrant may be
exercised, and the Shares may be purchased, are as follows:
1.1 Term.
(a) Subject to the terms hereof, this Warrant shall be exercisable in whole or in part with
respect to any Exercisable Shares (as defined below) only, at any time prior to the Expiration
Date. The term Expiration Date means the earliest to occur of the following: (i) 11:59
p.m., Pacific Time, on March 3, 2017; provided, that if no Shares have vested by March 3, 2014,
such expiration date shall be March 3, 2014; (ii) the date of a Standard Termination (as defined
below); (iii) upon determination of Cash Value (as defined below) pursuant to and in compliance
with Section 2.3 of this Warrant following an event that gives rise to Holders right to a Cash
Value Payout; (iv) upon the consummation of an Underwater Cash Transaction (as defined in Section 2.1);
(v) upon the consummation of an eBay Change of Control Transaction (as defined below); (vii)
upon the consummation of a Vested In-the-Money Change of Control Transaction (as defined below); or
(vii) the date upon which PayPals obligations under Section 6.3(a) of the Master Services
Agreement are released with respect to a Competing Service in accordance with Section 6.3(b) of the
Master Services Agreement as a result of its [***] (an
[***] Opt-Out). As used herein, a Standard Termination shall mean a
termination of the Master Services Agreement other than a termination by (i) PayPal pursuant to
Sections 4.4(b), 10.6, 10.8(b) (only to the extent such breach by the Company results in or is
reasonably expected to result in material harm to PayPal), 10.8(c), 10.8(d), 10.8(e), 10.8(f),
10.8(g) or 10.10 of the Master Services Agreement or (ii) the Company pursuant to Sections 10.2,
10.4 (to the extent the termination is not mutual, the governmental action, law, rule or regulation
does not directly or indirectly prohibit either partys performance under the Master Services
Agreement and the Companys termination is exclusively based on [***]), 10.7(b) (only
to the extent the breach by PayPal is not willful and does not result in or is not reasonably
expected to result in material harm to the Company) or 15.7 of the Master Services Agreement. As
used herein, an eBay Change of Control Transaction shall mean a Change of Control
Transaction (as defined below) where either eBay Inc. (eBay) or a Subsidiary thereof is
the other party to the Change of Control Transaction. As used herein, a Vested In-The-Money
Change of Control Transaction shall mean a Change of Control Transaction which is consummated
following the full and complete vesting of the Tranche A Shares pursuant to Section 1.3 in which
the consideration per share paid to the holders of the Companys Common Stock in such Change of
Control Transaction is in excess of the Exercise Price. As used herein, a Change of Control
Transaction shall mean (i) a merger, consolidation or reorganization of the Company with or
into any other entity or entities in which the holders of the Companys capital stock prior to the
consummation of such event hold less than 50% of the voting power of the surviving entity (or, if
the surviving entity is a wholly owned Subsidiary, its parent) immediately after such
consolidation, merger or reorganization; (ii) any transaction or series of related transactions to
which the Company is a party in which a majority of the Companys outstanding voting power is
transferred (not including any new issuances of securities of the Company in a bona fide financing
transaction in exchange for cash or evidence of indebtedness); or (iii) a sale or other disposition
of all or substantially all of the assets of the Company. As used herein, a Subsidiary
shall mean an entity which a person directly or indirectly owns or purports to own, beneficially or
of record: (i) an amount of voting securities of or other interest in such entity that is
sufficient to enable such person to elect at least a majority of the members of such entitys board of
directors or other governing body; or (ii) at least 50% of the outstanding equity, voting or financial
interests in such entity.
(b) Notwithstanding anything to the contrary set forth herein, in the event that acquisition
of any Shares by Holder upon exercise of this Warrant shall require the receipt of any federal,
state , local or foreign governmental order, permission, consent, approval or authorization (a
Permit) or the expiration of any waiting periods applicable to the acquisition of the
Shares under the Hart-Scott-Rodino Antitrust Improvements Act of 1976, as amended (the HSR
Act) or any other applicable statute, rule, regulation, order or restriction of any domestic
or foreign government or any instrumentality or agency thereof, then the Expiration Date and all
rights of Holder hereunder
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to exercise this Warrant shall be extended until the (10th) business day
following receipt of all such applicable Permits and expiration of all such applicable waiting
periods; provided that the Holder shall have provided written notice prior to the Expiration Date
as defined in clause (a) above (without giving effect to the extension set forth in this clause
(b)) of Holders intent to exercise the Warrant and acquire all or part of the Exercisable Shares
subject to the receipt of such Permits or the expiration of such waiting periods. Holder and the
Company shall use best efforts to file, as soon as practicable after notice by Holder of its intent
to exercise this Warrant in whole or in part and acquire any Exercisable Shares, all notices,
reports and other documents required to be filed by such party with any governmental body with
respect to such exercise and acquisition. Without limiting the generality of the foregoing, the
Company and Holder shall, promptly after such notice, prepare and file any notifications,
applications or filings required under any Permit including the notifications required under the
HSR Act or under any other applicable statute, rule, regulation, order or restriction of any
domestic or foreign government or any instrumentality or agency thereof that is designed to
prohibit, restrict or regulate actions having the purpose or effect of monopolization or restraint
of trade in connection with such exercise and acquisition. The Company and Holder shall use best
efforts to respond as promptly as practicable to: (i) any inquiries or requests (including any
second request) received from the Federal Trade Commission or the U.S. Department of Justice for
additional information or documentation; and (ii) any inquiries or requests received from any state
attorney general, foreign antitrust authority or other governmental body in connection with
antitrust or related matters or in connection with any Permit. Holder shall pay the documented
filing fees and reasonable expenses associated with any filings pursuant to the HSR Act or any
Permit related to any such exercise and acquisition.
1.2 Exercise Price. This Warrant shall have a per share exercise price equal to $23.70
per Share (subject to adjustment as set forth herein) (the Exercise Price); provided,
however, that the Exercise Price shall be decreased to $23.43 per Share on September 2, 2009 if the
GE Warrant has not been repurchased by the Company on or before September 1, 2009. The Company
agrees to provide written notice to Holder promptly after the repurchase of the GE Warrant and upon
such notice, the foregoing adjustment to the Exercise Price and the increase in the Maximum Number
set forth in the preamble hereto shall have no further force and effect.
1.3 Vesting.
(a) 80% of the Shares (Tranche A Shares) subject to this Warrant will vest at such
time, if any, prior to the earlier of (i) the Expiration Date (without giving effect to any
extension of the Expiration Date pursuant to Section 1.1(b) above); (ii) any termination of the
Master Services Agreement; or (iii) March 3, 2014 as: (A) the Annualized Aggregate Funding Amount (as
defined below) has at any time equaled or exceeded $[***]; OR (B) the Company
generates $[***] or more in PayPal-Generated EBITDA (as determined below) in any
consecutive [***] period. As used herein, Annualized Aggregate Funding Amount
shall mean an amount equal to the product of (i) the aggregate Funding Amount of all Funding
Transactions completed within the most recently completed two fiscal quarters; and (ii) 2;
provided, however, that for purposes of calculating the
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foregoing, the portion of the Funding Amount of any individual MoneyPak in excess of $[***]
shall be disregarded. PayPal-Generated EBITDA for any period shall be determined by adjusting PayPal Net Income for
such period (as determined below) for the following (for such period):
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add back Revenue Pro Rata Percentage (as
defined below) of income tax expense (and subtract Revenue Pro Rata
Percentage of income tax benefit) |
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(ii) |
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add back Revenue Pro Rata Percentage of
interest expense (and subtract Revenue Pro Rata Percentage of interest
income) |
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(iii) |
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add back Revenue Pro Rata Percentage of
depreciation and/or amortization of assets |
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(iv) |
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add back Revenue Pro Rata Percentage of
stock-based compensation expense |
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add back Revenue Pro Rata Percentage of any
increase in expenses or reduction to revenues due to warrants,
convertible preferred shares, convertible debt or other issuances of
equity other than this Warrant; |
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add back any increase in expenses or reduction
to revenues due to this Warrant; |
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(vii) |
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add back Revenue Pro Rata Percentage of
provision for losses related to transactions in excess of a
cardholders balance |
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(viii) |
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add back Revenue Pro Rata Percentage of deductions from revenues for
fees assessed on overdrawn accounts |
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(ix) |
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add back Revenue Pro Rata Percentage of
amortization of deferred expenses (to the extent such expenses are not
included in cost of revenues used to determine PayPal Gross Margin for
such period); and |
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add back Revenue Pro Rata Percentage of any
impairment of assets. |
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PayPal Net Income for any period shall
be determined by determining PayPal Gross Margin for such period and
(i) subtracting the Revenue Pro Rata Percentage of all items of loss or
expense for such period (other than cost of revenues) which would be
required to be reflected on the Companys consolidated statement of
income for such period as determined in accordance with United States
generally accepted accounting principles applied on a consistent
basis (GAAP); and (ii) adding back all items of income (other
than revenues) which would be required to be reflected on the
Companys consolidated statement of income for such period as
determined in accordance with GAAP. PayPal Gross Margin for any
period shall be determined by subtracting the Companys cost of
revenues, which would be required to be reflected on the Companys
consolidated statement of income for such period as determined in
accordance with GAAP, for all revenues associated with the Joint
Service, the Master Services Agreement and any other commercial
transaction entered |
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into after the Effective Date pursuant to a
written agreement entered into by or between, eBay, PayPal or their
respective affiliates, on the one hand, and the Company and its
affiliates, on the other hand (a Subsequent Arrangement), which
would be required to be reflected on the Companys consolidated
statement of income for such period as determined in accordance with
GAAP, but excluding any interchange revenues earned by the Company
except as provided for in a Subsequent Arrangement (PayPal
Revenue) from PayPal Revenue. Revenue Pro Rata
Percentage shall mean the percentage determined by multiplying
(i) the quotient obtained by dividing PayPal Revenue for a period by
the Companys total consolidated revenues for such period which would
be required to be reflected on the Companys consolidated statement
of income for such period as determined in accordance with GAAP by
(ii) 100. |
(b) 20% of the Shares (Tranche B Shares) subject to this Warrant will vest at such
time, if any, prior to the earlier of (i) the Expiration Date (without giving effect to any
extension of the Expiration Date pursuant to Section 1.1(b) above); (ii) any termination of the
Master Services Agreement; or (iii) March 3, 2014 that: (A) the Tranche A Shares become fully
vested pursuant to Section 1.3(a) above; AND (B) [***] promotes and designates
[***] (a Direct Cash Funding Method), provided that the foregoing condition
may be satisfied notwithstanding eBays or an applicable eBay affiliates acceptance or promotion
of the funding of payments by eBay Users on eBay.com or an applicable eBay affiliates website
through (1) [***]; (2) [***]; or (3) [***], in each case
notwithstanding that such accounts and/or cards may, in turn, have been funded or purchased with
Cash (each of (1), (2), and (3) above an Accepted Alternative Funding Method);
AND (C) in addition to the MoneyPak and Accepted Alternative Funding Methods, no more than
[***] additional vendors (the Other Vendors) offer a Direct Cash Funding Method, subject
to the following requirements: (1) [***]; (2) [***]; (3) [***];
and (4) [***].
(c) Notwithstanding the foregoing, in the event of an eBay Change of Control Transaction prior
to the vesting of the Tranche A Shares, immediately prior to the consummation of such transaction
(i) a portion of the Tranche A Shares equal to the product obtained by multiplying (A) the quotient
calculated by dividing (1) the Annualized Aggregate Funding Amount by (2) $[***] (such
quotient, the Pro Rata Fraction), by (B) the Tranche A Shares, will automatically vest
and become exercisable by Holder; and (ii) if all the requirements for the vesting
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of Tranche B Shares as set forth in Section 1.3(b) above have been satisfied, a portion of the Tranche B Shares
equal to the product obtained by multiplying the Pro Rata Fraction by the Tranche B Shares will
automatically vest and become exercisable by Holder.
(d) Shares which have vested in accordance with the foregoing provisions shall be referred to
herein as Exercisable Shares.
1.4 Method of Exercise.
(a) The exercise of this Warrant shall be effected by (i) the surrender of this Warrant,
together with a duly executed copy of the form of subscription attached hereto as Schedule A, to
the Company at its principal offices and (ii) the delivery of the Exercise Price by check or bank
draft payable to the Companys order or by wire transfer of same day funds to the Companys account
for the number of Shares for which the Warrant is being exercised. The exercise of this Warrant
shall be deemed to have been effected immediately prior to the close of business on the day on
which this Warrant shall have been surrendered to the Company as provided herein or at such later
date as may be specified in the executed form of subscription, and at such time, the person or
persons in whose name or names any certificate or certificates for Shares issuable upon such
exercise, as provided herein, shall be deemed to have become the holder or holders of record
thereof.
(b) In addition to and without limiting the rights of the Holder under the terms of this
Warrant, the Holder shall have the right to convert this Warrant into Shares (the Conversion
Right) through the net exercise procedure described below by the surrender of this Warrant,
together with a duly executed copy of the form of subscription attached hereto as Schedule
A, to the Company at its principal offices. Upon exercise of the Conversion Right with respect
to the number of Shares that are exercised pursuant to this Warrant, the Company shall deliver to
the Holder (without payment by the Holder of the Exercise Price or any cash or other consideration)
that number of Shares equal to the quotient obtained by dividing (i) the Fair Market Value (as
defined below) of the aggregate number of Shares exercised pursuant to this Warrant on the date of
conversion, which value shall be equal to (A) the aggregate Fair Market Value of such Shares less
(B) the aggregate Exercise Price of such Shares by (ii) the Fair Market Value of one Share. Fair
Market Value shall be determined by the Companys Board of Directors in good faith; provided,
however, that (i) that in the event that this Warrant is exercised pursuant to this Section 1.4(b)
in connection with the Companys initial public offering of its Common Stock pursuant to a
registration statement under the Securities Act of 1933, as amended (or any successor statute) (an
IPO), the fair market value per share shall be the per share offering price to the public
of a share of the Companys Common Stock in such IPO; (ii) where there otherwise exists a public
market for the Companys Common Stock at the time of such exercise, the Fair Market Value shall be
the average of the closing bid and asked prices per share of the Companys Common Stock quoted in
the Over-The-Counter Market Summary or the last reported sale price of the Common Stock or the
closing price quoted on any NASDAQ market or on any exchange on which the Common Stock is listed,
whichever is applicable, for the five (5) trading days prior to the date of determination of Fair
Market Value (or such shorter period of time during which the Companys Common Stock was traded
over-the-counter or on such market or exchange).
(c) Subject to the receipt of any applicable Permit and expiration of any waiting
periods applicable to the acquisition of the Shares under the HSR Act or any other applicable
statute, rule, regulation, order or restriction of any domestic or foreign government or any
instrumentality or agency thereof, as promptly as practicable on or after the exercise of this
Warrant (and in any event within five business days thereafter) the Company shall issue and deliver
to the person or persons entitled to receive the same a certificate for the number of shares
issuable upon such exercise and, if this Warrant has not been fully exercised or converted and has
not expired, a new Warrant representing the Shares not so acquired or converted, provided, subject
to the receipt of any such Permit and expiration of such waiting periods, the person in whose name
any certificate or certificates for Shares are to be issued upon exercise of this Warrant shall be
deemed to have become the holder of record of such shares on the date on which this Warrant was
surrendered and payment of the Exercise Price was made, irrespective of the date of delivery of
such certificate or certificates. No fractional shares or scrip representing fractional shares
shall be issued upon the exercise of this Warrant. In lieu of any fractional share to which the
Holder would otherwise be entitled, the Company shall make a cash payment equal to the Fair Market
Value of a share of Common Stock less the Exercise Price, multiplied by such fraction. All Shares
(including fractions) issuable upon exercise of this Warrant shall be aggregated for purposes of
determining whether the exercise would result in the issuance of any fractional share.
2.Cash Value Payout.
2.1 Company Option Upon a Change of Control. Notwithstanding anything to the contrary
set forth herein, in the event the Company enters into a definitive agreement with respect to a
Change of Control Transaction (other than an eBay Change of Control Transaction), the Company shall
have the option, conditioned upon (i) closing of the Change of Control Transaction; and (ii)
payment of the Cash Value Payout, if any, (as defined below) in cash or wire of immediately
available funds to Holder at the later of the closing of such Change of Control Transaction or
within five (5) days following the determination of the Cash Value in accordance with Section 2.3,
to pay (or the Companys successor in such Change of Control Transaction shall pay) Holder an
amount (the Cash Value Payout) equal to the Cash Value, if any (as defined below), of
this Warrant as of (and giving effect to) such Change of Control Transaction; provided, however,
this provision shall not apply (and this Warrant shall terminate with no payment required from the
Company to the Holder) in the event the Change of Control Transaction is an all-cash transaction
(which shall include a transaction in which there is a cash payment at the closing and additional
cash consideration to be paid post-closing) and the consideration per share to be paid to the holders of the Companys
Common Stock in the Change of Control Transaction is less than the Exercise Price (an
Underwater Cash Transaction). To exercise the option set forth in this Section 2.1, the
Company shall provide written notice to the Holder prior to the consummation of such Change of
Control. If no such notice is provided, Companys right to exercise the option provided pursuant to
this Section 2.1 shall terminate and be of no further force or effect upon the consummation of such
Change of Control.
2.2 Termination of Master Services Agreement. Notwithstanding anything to the contrary
set forth herein, in the event the Master Services Agreement is terminated (other than pursuant to
a Standard Termination) and the Tranche A Shares have not become fully vested, the Holder shall be
entitled to a Cash Value Payout equal to the Cash Value of this Warrant, if any, as of
the date of such termination which shall be paid in cash or wire of immediately available funds to Holder
within five (5) days following the determination of the Cash Value in accordance with Section 2.3;
provided; however, that if the payment of the Cash Value Payout (after a determination of the Cash
Value has been made in accordance with Section 2.3 below) would result in a violation of law or
cause the Company to materially violate any covenant in any agreement with a financial institution
pursuant to which the Company (A) has incurred indebtedness in the original principal amount in
excess of $2,000,000 and (B) with respect to which either (1) there is a contractual prohibition on
prepayment of outstanding principal, (2) the amount of principal outstanding for which there is no
contractual prohibition on prepayment is in excess of $500,000 or (3) the Company would be required
to pay, in addition to the outstanding principal amount plus accrued interest, a payment in excess
of $500,000 to prepay any outstanding principal or accrued interest (Loan Covenant), such
payment shall be delayed until the earlier of (i) the date upon which payment of the Cash Value
Payout no longer results in a violation of law or causes the Company to materially violate any Loan
Covenant, as applicable; (ii) a Change of Control Transaction; (iii) an IPO; or (iv) the date four
(4) years following the date of determination of the Cash Value in connection with such termination
(a Payment Delay); provided, further, that if such Payment Delay occurs, during such time
period between the determination of the Cash Value and the actual payment of the Cash Value Payout,
interest shall accrue on the principal amount of Cash Value at an annual rate of [***]
(as defined below) [***] percent ([***]%). As used herein, [***]
shall mean [***]. Notwithstanding anything to the contrary set forth herein, if such
Cash Value Payout is subject to a Payment Delay, the Holder shall be entitled to assign or
otherwise transfer the right to receive the Cash Value Payout at its sole discretion. Holder shall
provide prior written notice to the Company of any such assignment or transfer, including evidence
of such assignment or transfer promptly thereafter.
2.3 Determination of Cash Value. The Cash Value shall equal the fair market value of
this Warrant on the date a Change of Control Transaction is consummated or the Master Services
Agreement is terminated, as applicable pursuant to Section 2.1 or 2.2 (the Cash Value).
In order to determine the Cash Value, the Company and Holder shall, within ten (10) days of either
the Companys notice to the Holder of its election to exercise the option set forth in Section 2.1
or the termination date of the Master Services Agreement as contemplated in Section 2.2, as
applicable, reasonably agree upon an independent appraiser (an Agreed Appraiser) to
conduct an appraisal of the Cash Value, who shall use best efforts to complete such appraisal
within 45 days following its selection. Such appraisers determination of the Cash Value shall be
binding upon the Company and the Holder. If the Company and the Holder are unable to agree on the
selection of an independent appraiser within such ten (10) day period, the Company and the Holder
shall each select an independent appraiser. The two selected independent appraisers shall then
choose a third independent appraiser. All three independent appraisers shall then conduct
appraisals to determine the Cash Value, and shall use best efforts to complete such appraisals
within 45 days following the selection of the third independent appraiser. The Cash Value shall be
the average of the two such appraisal values
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that are closest to one another and such determination
of Cash Value shall be binding upon the Company and the Holder. Each of Holder and the Company
shall pay 50% of all fees and expenses associated with any such appraisals; provided, however, that
if the Master Services Agreement is terminated pursuant to Section 2.2, the parties concur on an
Agreed Appraiser, and the Cash Value is determined to be equal to or less than [***]
dollars ($[***]), Holder shall pay 100% of all fees and expenses of the appraisal conducted
by the Agreed Appraiser. The appraisal of the Cash Value shall take into consideration the per
share consideration in the proposed Change of Control Transaction to be received by the Company
relative to the Exercise Price, Holders proximity to achieving the vesting thresholds set forth in
Section 1.3 hereof and the likelihood of Holder achieving such vesting thresholds in the future.
The appraisal of the Cash Value shall not take into account the termination of Holders right to
exercise this Warrant pursuant to Section 2.4.
2.4 Termination of Exercise Rights. Upon the determination of Cash Value pursuant to
and in accordance with this Section 2.3 the Holders right to exercise this Warrant and purchase
the Shares shall immediately terminate (provided, however, for avoidance of doubt, that nothing in
this Section 2.4 shall be deemed to terminate Holders rights to receive the Cash Value Payout
pursuant to this Warrant).
3. Adjustments to Exercise Price. The number of and kind of securities purchasable
upon exercise of this Warrant and the Exercise Price shall be subject to adjustment from time to
time as follows:
3.1 Subdivisions, Combinations and Other Issuances. If the Company shall at any time
prior to the expiration of this Warrant subdivide its outstanding shares of Common Stock, by
split-up or otherwise, or combine its outstanding shares of Common Stock, or issue additional
shares of its Common Stock as a dividend, the number of Shares issuable on the exercise of this
Warrant shall forthwith be proportionately increased in the case of a subdivision or stock
dividend, or proportionately decreased in the case of a combination. Appropriate adjustments shall
also be made to the Exercise Price payable per Share, but the aggregate Exercise Price payable for
the total number of Shares purchasable under this Warrant (as adjusted) shall remain the same. Any
adjustment under this Section 3.1 shall become effective at the close of business on the date the
subdivision or combination becomes effective, or as of the record date of such dividend, or in the event that
no record date is fixed, upon the making of such dividend.
3.2 Reclassification, Reorganization and Consolidation. Subject to Section 1.1(a) and
Section 2 hereof, in case of any Change of Control Transaction, reclassification, capital
reorganization, or change in the capital stock of the Company (other than as a result of a
subdivision, combination, or stock dividend provided for in Section 3.1 above), then the Company
shall make appropriate provision so that the holder of this Warrant shall have the right at any
time prior to the expiration of this Warrant to purchase, at a total price equal to that payable
upon the exercise of this Warrant, the kind and amount of shares of stock and other securities and
property receivable in connection with such Change of Control Transaction, reclassification,
reorganization, or change by a
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holder of the same number of Shares as were issuable pursuant to
this Warrant (without regard to the vesting of such Shares but without limiting any requirement
otherwise hereunder to vest in such shares thereafter prior to exercise) immediately prior to such
Change of Control Transaction, reclassification, reorganization, or change. In any such case
appropriate provisions shall be made with respect to the rights and interest of the holder of this
Warrant so that the provisions hereof shall thereafter be applicable with respect to any shares of
stock or other securities and property deliverable upon exercise hereof, and appropriate
adjustments shall be made to the purchase price per share payable hereunder, provided the aggregate
purchase price shall remain the same.
3.3 Notice of Adjustments and Record Dates. The Company shall promptly notify the
Holder in writing of each adjustment or readjustment of the Exercise Price hereunder and the number
or kind of securities purchasable upon exercise of the Warrant. Such notice shall state the
adjustment or readjustment and show in reasonable detail the facts on which that adjustment or
readjustment is based.
3.4 No Impairment. The Company shall not avoid or seek to avoid the observance or
performance of any of the terms to be observed or performed hereunder by the Company, but shall at
all times in good faith assist in the carrying out of all the provisions of this Warrant. Without
limiting the generality of the foregoing, the Company (a) shall at all times reserve and keep
available, free from preemptive rights, a number of its authorized shares of Common Stock, which
shall be sufficient to permit the exercise of this Warrant and (b) shall take all such action as
may be necessary or appropriate in order that all shares of Common Stock as may be issued pursuant
to the exercise of this Warrant shall, upon issuance, be duly and validly issued, fully paid and
nonassessable and free from all taxes, liens and charges with respect to the issue thereof. If at
any time during the term of this Warrant, the number of authorized but unissued shares of the
Companys Common Stock shall not be sufficient to permit exercise of this Warrant, the Company will
take such corporate action as may, in the opinion of its counsel, be necessary to increase its
authorized but unissued shares of Common Stock to such number of shares as shall be sufficient for
such purposes.
4. Representations and Warranties of the Company. The Company hereby represents and
warrants to the Holder as follows:
4.1 Organization, Good Standing and Qualification. The Company is a corporation duly
organized, validly existing and in good standing under the laws of the State of
Delaware. The Company has the requisite corporate power to own and operate its properties and
assets and to carry on its business as now conducted. The Company is duly qualified and is
authorized to do business and is in good standing as a foreign corporation in all jurisdictions in
which the nature of its activities and of its properties (both owned and leased) makes such
qualification necessary, except for those jurisdictions in which failure to do so would not have a
material adverse effect on the Company or its business. The Company has all requisite corporate
power to issue this Warrant and to carry out and perform its obligations under this Warrant.
4.2 Authorization. All corporate action on the part of the Company, its directors and
its stockholders necessary for the authorization, execution, issuance and delivery of this Warrants
and the reservation of the Shares issuable upon exercise of the Warrants has been taken. This
Warrant, when executed, issued and delivered by the Company, shall constitute a valid and binding
obligation of the Company enforceable in accordance with its terms, subject to laws of general
application relating to bankruptcy, insolvency, and the relief of debtors. The Shares, when issued
in compliance with the provisions of this Warrant will be validly issued, fully paid and
nonassessable, and will be free of any liens or encumbrances; provided, however, that the Shares
may be subject to restrictions on transfer under state and/or federal securities laws as set forth
herein or as otherwise required by such laws at the time a transfer is proposed.
4.3 Compliance. Except for any Permits or any approvals that may be required under the
HSR Act, no governmental orders, permissions, consents, approvals or authorizations are required to
be obtained and no registrations or declarations are required to be filed in connection with the
execution, issuance and delivery of this Warrant or the issuance of the Shares, except such as have
been duly and validly obtained or filed, or with respect to any filings that may be made after the
issuance of this Warrant, as will be filed in a timely manner. The execution, issuance, delivery,
and performance of and compliance with this Warrant, and the consummation of the transactions
contemplated hereby, will not, with or without the passage of time or giving of notice, result in
any violation or default of any term of the Companys charter documents, or of any provision of any
mortgage, indenture, contract, agreement, instrument or contract to which it is party or by which
it is bound or of any judgment, decree, order or writ, or result in the creation of any mortgage,
pledge, lien, encumbrance or charge upon any of the properties or assets of the Company or the
suspension, revocation, impairment, forfeiture or nonrenewal of any permit, license, authorization
or approval applicable to the Company, its business or operations or any of its assets or
properties.
4.4 Capitalization. The authorized capital stock of the Company consists of 50,000,000
shares of Common Stock, par value $0.001, 11,765,139 shares of which are issued and outstanding,
and 25,553,267 shares of Preferred Stock, par value $0.001, 6,519,575 shares of which are
designated Series A Preferred Stock, 6,481,272 of which are issued and outstanding, 3,197,667
shares of which are designated Series B Preferred Stock, 3,176,719 of which are issued and
outstanding, 10,113,638 shares of which are designated Series C Preferred Stock, 9,938,812 of which
are issued and outstanding, 4,540,569 shares of which are designated Series C-1 Preferred Stock,
4,239,718 of which are issued and outstanding, and 1,181,818 shares of which are designated Series
C-2 Preferred Stock, all of which are issued and outstanding. Each share of the Companys Preferred
Stock is convertible into one share of the Companys Common Stock. The Company also has reserved an
aggregate of 9,943,134 shares of the Companys Common Stock for issuance to
employees and consultants pursuant to the Companys existing stock option and equity incentive
plans, under which (i) 4,132,568 shares have been issued and are reflected in the currently
outstanding Common Stock (as a result of exercises), (ii) options to purchase 5,500,278 shares are
presently outstanding and (iii) 267,023 shares remain available for future grant. All issued and
outstanding shares of the Companys capital stock have been duly authorized and validly issued, are
fully paid and nonassessable and have been issued in compliance with all applicable federal and
state securities laws. Other than a warrant held by Gold Hill Venture Lending 03, LP for 283,786
shares of Series C-1 Preferred Stock and a warrant held by GE Capital Equity Investments, Inc. for
500,000 shares of common stock (the GE Warrant) and other than as set forth above or in
the Investors Rights Agreement between the Company and the holders of Preferred Stock, there are
no other outstanding rights, options, warrants, preemptive rights, rights of first refusal, or
similar rights for the
purchase or acquisition from the Company of any securities of the Company
nor are there any commitments to issue or execute any such rights, options, warrants, preemptive
rights or rights of first refusal. Other than the repurchase right with respect to the GE Warrant
(which the Company intends to exercise prior to September 1, 2009), there are no outstanding rights
or obligations of the Company to repurchase or redeem any of its securities. The respective rights,
preferences, privileges, and restrictions of the Companys Preferred Stock and the Companys Common
Stock are as stated in the Companys Certificate of Incorporation.
4.5 Offering. Assuming the accuracy of the representations and warranties of the
Holder contained in Section 10.1 hereof, the offer, issue, and sale of this Warrant and the Shares
issuable upon exercise of this Warrant are and will be exempt from the registration and prospectus
delivery requirements of the Securities Act of 1933, as amended (the Securities Act), and
have been registered or qualified (or are exempt from registration and qualification) under the
registration, permit, or qualification requirements of all applicable state securities laws.
5. Replacement of the Warrant. On receipt by the Company of evidence reasonably
satisfactory to the Company of the loss, theft, destruction or mutilation of this Warrant and, in
the case of any such loss, theft or destruction of this Warrant, on delivery of an indemnity
agreement reasonably satisfactory in form to the Company or, in the case of any such mutilation, on
surrender and cancellation of the Warrant, the Company shall execute and deliver to the Holder, in
lieu thereof, a new Warrant of like tenor and denomination.
6. No Rights or Liability as a Stockholder. This Warrant does not entitle the Holder
hereof to any voting rights or other rights as a stockholder of the Company. No provisions hereof,
in the absence of affirmative action by the Holder to purchase or acquire the Shares pursuant to
the terms of this Warrant, and no enumeration herein of the rights or privileges of the Holder,
shall give rise to any liability of the Holder as a stockholder of the Company.
7. Information Rights; Registration Rights.
7.1 Financial Statements. Upon vesting of the Warrant in accordance with Section 1.3
hereof, provided that the Holder agrees to maintain the confidentiality of the following
information, the Company shall furnish to Holder (i) within forty-five (45) days after the end of
the first, second and third fiscal quarters of the Company an unaudited consolidated statement of
income of the Company for such fiscal quarter and an unaudited consolidated balance sheet of the
Company as of the end of such fiscal quarter, all prepared in accordance with GAAP, consistently
applied and (ii) within one hundred twenty (120) days after the end of each fiscal year of the
Company, an audited consolidated statement of income of the Company for such fiscal year and an
audited consolidated balance sheet of the Company as of the end of such fiscal year, all prepared
in accordance with GAAP, consistently applied, and accompanied by a report and opinion thereon by
the Companys independent public accountants.
7.2 Registration Rights. The Holder shall become a party to, and have registration
rights as set forth in, the Sixth Amended and Restated Registration Rights Agreement dated as of
December 19, 2008, as amended from time to time (the Registration Rights Agreement)
pursuant to an amendment to the amendment of such agreement entered into and effective as of the
Effective Date.
7.3 Report on PayPal-Generated EBITDA.
(a) Upon written request by the Holder (not to exceed once per six month period), the Company
shall provide to Holder, within thirty (30) days of such request, a detailed calculation (the
EBITDA Report) of PayPal-Generated EBITDA (including a determination of PayPal Revenues,
PayPal Gross Margin, Revenue Pro Rata Percentage, PayPal Net Income and a breakdown of the
adjustments from PayPal Net Income) specifying the amount of PayPal-Generated EBITDA (and related
adjustments from net income) that the Company has generated in the [***] period prior to
the request of the Holder; provided that if any previously-provided EBITDA Report (as may be
amended pursuant to any audit in accordance with the terms of Section 7.3(b) below) reflects
PayPal-Generated EBITDA in excess of $[***], Holder may thereafter request an EBITDA
Report once per fiscal quarter.
(b) Upon written request by the Holder (not to exceed once per 12-month period), Holder shall
have the right to have an independent auditor of national standing chosen by Holder (the
EBITDA Auditor) audit and review the EBITDA Report (the Audit) delivered by the
Company and the underlying data and adjustments provided that such EBITDA Auditor enters into a
non-disclosure agreement as reasonably requested by the Company prior to commencing the Audit which
non-disclosure agreement shall not prevent the EBITDA Auditor from disclosing the results of such
Audit or the EBITDA Auditors work papers related to such Audit to Holder. During the conduct of
the Audit, the EBITDA Auditor shall have reasonable access to the Companys financial records,
personnel, working papers, schedules and calculations used in the preparation of the EBITDA Report,
as reasonably necessary to assess the accuracy of the EBITDA Report. The EBITDA Auditor shall
provide the Company and the Holder its written determination (the Auditor Determination)
as to whether any adjustment should be made to the EBITDA Report promptly following completion of
the Audit. If the Company does not dispute any portion of such Auditor Determination or does not
engage a Dispute Auditor (as defined below) prior to the Dispute Termination Date, the Auditor
Determination shall be final, conclusive and binding on the Company
and the Holder and the EBITDA Report shall be amended to reflect such Auditor Determination,
provided, however, that in no event shall the EBITDA Report be amended to decrease the amount of
PayPal-Generated EBITDA reflected on the EBITDA Report originally delivered by the Company. The
Holder and the Company agree to use their best efforts to resolve any disputes arising from the
Auditor Determination. In the event that the Holder and the Company can not resolve any such
dispute within 30 days following the delivery of the Auditor Determination (the Negotiation
Period), the Company shall have the right, within 10 days following the completion of such
Negotiation Period to engage an independent auditor of national standing (other than the EBITDA
Auditor) (the Dispute Auditor) to audit and review the EBITDA Report (the Dispute
Audit) delivered by the Company and the underlying data and adjustments. The Dispute Auditor
shall provide the Company and the Holder its written determination (the Dispute
Determination) as to
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whether any adjustment should be made to the EBITDA Report promptly
following completion of the Dispute Audit. The average of the amount of PayPal-Generated EBITDA as
determined by the EBITDA Auditor and the Dispute Auditor in the Auditor Determination and Dispute
Determination, as applicable, shall be final, conclusive and binding on the Company and the Holder
and the EBITDA Report shall be amended to reflect such amount; provided, however, that if the
EBITDA Auditor agrees with the Dispute Determination, the amount of PayPal-Generated EBITDA as
determined by the Dispute Auditor in the Dispute Determination shall be final, conclusive and
binding on the Company and the Holder and the EBITDA Report shall be amended to reflect such
amount; provided further, that in no event shall the EBITDA Report be amended to decrease the
amount of PayPal-Generated EBITDA reflected on the EBITDA Report originally delivered by the
Company. The fees and expenses of any Dispute Auditor with respect to any Dispute Audit shall be
paid by the Company. The fees and expenses of the EBITDA Auditor with respect to the Audit shall be
paid by the Holder; provided, however, that if as a result of the procedures set forth in this
Section 7.3(b), the EBITDA Report is amended to increase the amount of PayPal-Generated EBITDA from
the amount reflected on the EBITDA Report originally delivered to the Holder by the Company such
that a vesting of Tranche A Shares occurs (which Shares otherwise would not have vested pursuant to
the EBITDA Report originally delivered by the Company), the fees and expenses of the EBITDA Auditor
with respect to such Audit shall be borne by the Company.
8. Notices. The Company shall give notice to the Holder if at any time prior to the
expiration or exercise in full of the Warrant, any of the following events shall occur: (i) the
Company shall authorize the payment of any dividend upon shares of Common Stock or authorize the
making of any distribution to all holders of Common Stock; (ii)the Company shall authorize the
issuance to all holders of Common Stock of any additional shares of Common Stock or stock
equivalents or of rights, options or warrants to subscribe for or purchase Common Stock or stock
equivalents or of any other subscription rights, options or warrants; (iii) a dissolution,
liquidation or winding up of the Company shall be proposed; (iv) a capital reorganization or
reclassification of the Common Stock (other than a subdivision or combination of the outstanding
Common Stock); or (v) a Change of Control Transaction. Such giving of notice shall be initiated at
least 10 business days prior to the date fixed as a record date or effective date or the date of
closing of the Companys stock transfer books for the determination of the stockholders entitled to
such dividend, distribution or subscription rights, or for the determination of the stockholders
entitled to vote on such proposed Change of Control Transaction, reorganization, reclassification,
dissolution, or liquidation. Such notice shall specify such record date or the date of closing the
stock transfer books, as the case may be.
9. Repurchase Rights. In the event the Holders right to exercise this Warrant expires
pursuant to Section 1.1(a) due to: (i) a Standard Termination (other than a Standard Termination by
either party pursuant to Section 10.1 of the Master Services Agreement), or (ii) an Exclusivity
Opt-Out (each a Repurchase Termination), the Company shall have the right (which right
shall be assignable by the Company without the consent of Holder), but not the obligation, to
repurchase, all or any portion of the Shares previously issued to Holder upon exercise of this
Warrant by delivery to the Holder of: (i) written notice (the Repurchase Notice) of its exercise
of the repurchase rights set forth in this Section 9 within sixty (60) days following such
Repurchase Termination accompanied by (ii) the aggregate Repurchase Price (as defined below) for
the Shares being repurchased by the Company in cash or by wire in immediately available funds. The
Repurchase Price per Share
pursuant to such repurchase shall equal the [***]
plus [***] percent ([***]%) [***] upon exercise of this Warrant. The Companys
repurchase rights hereunder shall lapse and be of no further force or effect upon the earlier of:
(i) two (2) years from the vesting of any Tranche A Shares; (ii) sixty (60) days following a
Repurchase Termination; (iii) the effective date of a registration statement pursuant to the
Securities Act relating to an IPO; (iv) the consummation of a Change of Control in which the
consideration paid to the stockholders of the Company consists of cash, securities of class that
are publicly traded or a combination of the foregoing (each of the events described in clause (iii)
above and this clause (iv) a Liquidity Event; (v) the termination of the Master Services
Agreement other than pursuant to a Standard Termination; (vi) the termination of the Master
Services Agreement pursuant to Section 10.1 of the Master Services Agreement; or (vii) March 3,
2014. Upon receipt of the Repurchase Notice and aggregate Repurchase Price pursuant to and in
compliance with this Section 9, the Holder shall assign the Shares being repurchased in a form and
substance reasonably acceptable to the Company. The repurchase rights set forth herein shall in no
way restrict or limit Holders right to transfer, in compliance with Section 10.2, any Shares
acquired upon exercise of this Warrant prior to its receipt of a valid Repurchase Notice pursuant
to and in compliance with this Section 9; provided that any transfer of such Shares shall be
subject to, and the transferee will agree to be bound by, the repurchase rights set forth herein.
In the event of the declaration of a stock dividend, the declaration of an extraordinary dividend
payable in a form other than stock, a spin-off, a stock split, a recapitalization or a similar
transaction affecting the Companys outstanding securities without receipt of consideration, any
new, substituted or additional securities or other property (including money paid other than as an
ordinary cash dividend) which are by reason of such transaction distributed with respect to the
Shares issued under this Warrant, shall immediately be subject to the right of repurchase set forth
in this Section 9. Appropriate adjustments to reflect the distribution of such securities or
property shall be made to the Repurchase Price per Share to be paid upon the exercise of the
repurchase rights in order to reflect any such transaction.
10. Miscellaneous.
10.1 Compliance with Securities Laws. The Holder of this Warrant, by acceptance
hereof, acknowledges that (i) it is an accredited investor as that term is defined in Rule 501(a)
of Regulation D under the Securities Act; (ii) it has knowledge and experience in financial and
business matters such that it is capable of evaluating the merits and risks of acquiring this Warrant
and the Shares issuable hereunder; (iii) it is acquiring this Warrant and any Shares to be issued
upon exercise hereof solely for its own account, not as a nominee or agent, and not with a view to,
or for resale in connection with, any distribution thereof, and that it will not offer, sell or
otherwise dispose of this Warrant or any Shares to be issued upon exercise hereof or conversion
thereof except under circumstances that will not result in a violation of the Securities Act or any
applicable state securities laws; (iv) it understands that no public market now exists for this
Warrant, or for the Shares to be issued upon exercise thereof, and that the Company has made no
assurances that a public market will ever exist for this Warrant or any Shares so issued; (v) it
has had an opportunity to discuss the tax consequences of its acquisition of this Warrant with its
own tax advisor, that it is relying solely on
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such advisors and not on any statements or representations of the Company or any of the
Companys agents with respect to such tax consequences, and that it understands that it, and not
the Company, shall be responsible for its own tax liability that may arise as a result of its
acquisition or exercise of this Warrant; and (vi) the Holder either has a preexisting personal or
business relationship with the Company, its officers or its directors or, by reason of its business
or financial experience, or the business or financial experience of its professional advisors
(being unaffiliated with and not compensated by the Company or any affiliate or selling agent of
the Company) can reasonably be assumed to have the capacity to protect its interests in connection
with its acquisition or exercise of the Warrant.
10.2 Transfer of Warrant. This Warrant may not be assigned, sold, pledged or otherwise
transferred by Holder without the prior written consent of the Company, not to be unreasonably
withheld, provided, however, that the Holder may, upon written notice to the Company and without
the consent of the Company: (i) assign or otherwise transfer this Warrant to its successor (by
merger, consolidation or otherwise) or to a purchaser of all or substantially all of its assets;
(ii) assign or otherwise transfer this Warrant to any parent or Subsidiary of Holder, or prior to
any Spin-Out Event (as defined below), eBay, PayPal or any parent or Subsidiary of eBay or PayPal
(each, a Related Entity); provided that any such transferee pursuant to this clause (ii)
shall agree to transfer or assign this Warrant to a Related Entity prior to any event occurring
prior to a Spin-Out Event that would cause it to no longer be a Related Entity; or (iii) assign or
otherwise transfer its right to acquire (A) the Tranche A Shares issuable pursuant to this Warrant
to PayPal or any parent or Subsidiary of PayPal; and (B) the Tranche B shares issuable pursuant to
this Warrant to eBay or any parent or Subsidiary of eBay, in each case upon a Spin-Out Event (as
defined below) (each of (i), (ii) and (iii), an Exempt Warrant Transfer). Any transfers
of this Warrant and the Shares issued upon exercise hereof shall be made in compliance with
applicable securities laws and, if requested by the Company, the Holder shall provide, at the
Holders expense, either (i) a written opinion addressed to the Company of legal counsel who shall
be, and whose legal opinion shall be, reasonably satisfactory to the Company, to the effect that
the proposed transfer of the securities may be effected without registration under the Securities
Act, or (ii) a no action letter from the Securities and Exchange Commission (the
Commission) to the effect that the transfer of such securities without registration will
not result in a recommendation by the staff of the Commission that action be taken with respect
thereto, whereupon the Holder shall be entitled to transfer such securities in accordance with the
terms of the notice delivered by the holder to the Company. Notwithstanding anything to the
contrary set forth herein, no opinion of counsel or no-action letter from the Commission shall be
required with respect to any transfer of this Warrant or any Shares issued upon exercise of this
Warrant by the Holder if (i) there is then in effect a registration statement under the Securities
Act covering such proposed disposition and such disposition is made in accordance with such
registration statement; (ii) such disposition is in compliance with Rule 144 promulgated under the
Securities Act (so long as the Company is furnished with satisfactory evidence of compliance with
such Rule); or (ii) if such transfer is to a party to whom this Warrant may be transferred pursuant
to an Exempt Warrant Transfer. Any transferee will agree to be bound by the terms of this Warrant
consistent with the rights and obligations of the Holder hereunder, including, without limitation,
the repurchase rights set forth in Section 9 of this Warrant. Notwithstanding the above, Holder
shall transfer and assign its rights to acquire the Tranche A Shares issuable pursuant to this
Warrant to PayPal (or a Subsidiary or parent of PayPal) and transfer and assign its rights to
acquire the Tranche B Shares issuable pursuant
to this Warrant to eBay (or a Subsidiary or parent of eBay) in the event that (i) PayPal
ceases to be a direct or indirect Subsidiary of eBay (a Spin-Out Event) and (ii) the
Master Services Agreement is effective at the time of such Spin-Out Event. In the event of the
transfer of such rights in connection with a Spin-Out Event, the Company agrees to issue new
Warrants to each of the Holder and the entity to whom such rights were assigned in such Spin-Out
Event to appropriately reflect the rights, restrictions and obligations of the Holder and such
entity following such transfer.
10.3 Lock Up. Holder, and any transferee of this Warrant and the Shares issued upon
exercise hereof, shall be subject to the lock up provisions set forth in the Registration Rights
Agreement.
10.4 Restrictive Legends. The certificates representing the Shares and any securities
of the Company issued with respect thereto shall be imprinted with legends restricting transfer
except in compliance with the terms hereof and with applicable Federal and state securities laws
and reflecting all other restrictions on transfer as set forth herein.
10.5 Titles and Subtitles. The titles and subtitles used in this Warrant are for
convenience only and are not to be considered in construing or interpreting this Warrant.
10.6 Notices. Except as otherwise provided herein, any notices and other
communications required or permitted under this Warrant shall be effective if in writing and
delivered personally or sent by fax, overnight by Federal Express or other generally recognized
overnight carrier, or by First Class U.S. Mail, with postage prepaid, addressed to the Company or
the Holder, as the case may be, at the address set forth below, or such other address as either the
Company or the Holder, as the case may be, may notify the other in writing from time to time.
Unless otherwise specified herein, such notices or other communications shall be deemed effective
(and to have been received): (a) on the Banking Day delivered, or the date delivery is refused, if
delivered personally; (b) on the Banking Day delivered, if delivered by fax (or the following
Banking Day, if delivered by fax after the close of Normal Business Hours); (c) one (1) Banking Day
after being sent overnight, if sent by Federal Express or other generally recognized overnight
carrier; or (d) three (3) Banking Days after being deposited in the U.S. Mail, First Class, with
postage prepaid. Notices shall be addressed as follows:
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If to the Company:
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Green Dot Corporation |
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605 E. Huntington Drive, Suite 205 |
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Monrovia, California 91016 |
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Attention: General Counsel |
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Facsimile: 626-739-2002 |
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If to the Holder:
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PayPal, Inc. |
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2211 North First Street |
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San Jose, California 95131 |
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Attention: Vice President Business Development |
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Facsimile: 408-967-9911 |
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with a copy to:
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eBay Inc. |
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2145 Hamilton Ave. |
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San Jose, California 95125 |
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Attention: General Counsel |
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Facsimile: 408-376-7514 |
and with respect to any other Holder, such address as is provided by such Holder to the Company.
Any party may change its address for the purpose of this Section 10.6 by giving the other party
written notice of its new address in the manner set forth above.
10.7 Attorneys Fees. Each party shall bear its own expenses in connection with the
transactions contemplated hereby; provided, however that if any action at law or in equity is
necessary to enforce or interpret the terms of this Warrant, the prevailing party shall be entitled
to reasonable attorneys fees, costs and disbursements in addition to any other relief to which
such party may be entitled.
10.8 Amendments and Waivers. Any term of this Warrant may be amended and the
observance of any term of this Warrant may be waived (either generally or in a particular instance
and either retroactively or prospectively), with the written consent of the Company and the Holder.
Any amendment or waiver effected in accordance with this Section 10.8 shall be binding upon the
Holder of this Warrant, each future Holder of this Warrant, and the Company.
10.9 Binding Effect on Successors. This Warrant shall be binding upon any corporation
or other entity succeeding the Company by merger or consolidation. The Company shall use its
commercially reasonable efforts to take such steps as may be necessary or appropriate to insure
that any business entity which acquires all or substantially all of the Companys assets will
assume the Companys obligations hereunder. All of the obligations of the Company relating to the
Shares shall survive the exercise, conversion and termination of this Warrant and all of the
covenants and agreements of the Company shall inure to the benefit of the permitted successors and
assigns of the Holder.
10.10 Severability. If one or more provisions of this Warrant are held to be
unenforceable under applicable law, such provision shall be excluded from this Warrant and the
balance of the Warrant shall be interpreted as if such provision were so excluded and shall be
enforceable in accordance with its terms.
10.11 Governing Law. This Warrant shall be governed by and construed and enforced in
accordance with the laws of the State of California, without giving effect to its conflicts of laws
principles.
[Signature Pages Follow]
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GREEN DOT CORPORATION,
A Delaware corporation
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/s/ Steve Streit
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By: Steve Streit
Its: Chief Executive Officer |
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PayPal, Inc.
A Delaware corporation
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By: |
/s/ Mary Hentges
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Its: |
VP, CFO |
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SCHEDULE A
FORM OF SUBSCRIPTION
(To be signed only on exercise of Warrant)
To: Green Dot Corporation
(1) o
The undersigned hereby elects to purchase shares of the Common Stock of
Green Dot Corporation (the Company) pursuant to the terms of the attached Warrant, and tenders
herewith payment of the exercise price in full, together with all applicable transfer taxes, if
any.
o
The undersigned hereby elects to purchase shares of the Common Stock of Green
Dot Corporation (the Company) pursuant to the terms of the net exercise provisions set forth in
Section 1.4(b) of the attached Warrant, and shall tender payment of all applicable transfer taxes,
if any.
(2) Please issue a certificate or certificates representing said shares of Common Stock in the
name of the undersigned or in such other name as is specified below:
(Name)
(Address)
(Social Security Number/Taxpayer ID)
(Signature must conform in all respects to name of the Holder as specified on the face of the
Warrant)
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(Print Name) |
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